CN106897208A - A kind of quantization method and device of application software Consumer's Experience - Google Patents

A kind of quantization method and device of application software Consumer's Experience Download PDF

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Publication number
CN106897208A
CN106897208A CN201510959038.6A CN201510959038A CN106897208A CN 106897208 A CN106897208 A CN 106897208A CN 201510959038 A CN201510959038 A CN 201510959038A CN 106897208 A CN106897208 A CN 106897208A
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China
Prior art keywords
user
dimension
peration data
experience
quantization
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林雨欣
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Advanced New Technologies Co Ltd
Advantageous New Technologies Co Ltd
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Alibaba Group Holding Ltd
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Priority to CN201510959038.6A priority Critical patent/CN106897208A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/36Preventing errors by testing or debugging software
    • G06F11/3604Software analysis for verifying properties of programs
    • G06F11/3612Software analysis for verifying properties of programs by runtime analysis
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/865Monitoring of software

Abstract

The application provides a kind of quantization method and device of application software Consumer's Experience.Methods described includes:For each quantization object, user's peration data of multiple dimensions is obtained;For each dimension, the experience assessed value for quantifying object in current dimension is calculated according to the user's peration data for getting.The application is for each quantization object, user's peration data of multiple dimensions that can be by getting, calculate the experience assessed value for quantifying object in each dimension, the situation of the Consumer's Experience such that it is able to intuitively be learnt by the experience assessed value, the intelligent quantization of Consumer's Experience is realized, the acquisition efficiency of Consumer's Experience is improved.

Description

A kind of quantization method and device of application software Consumer's Experience
Technical field
The application is related to network technique field, more particularly to a kind of quantization method of application software Consumer's Experience And device.
Background technology
With the fast development of Internet technology and terminal technology, developer develops more and more should With software (Application, APP), to meet different demands of the people in different field.User exists During using application software, there is the concept of Consumer's Experience.Consumer's Experience is user using being built in product process Erect the pure subjective feeling for coming.
At present, when obtaining user to the Consumer's Experience of certain application software, it usually needs carry out phone to user Access, or allow user to fill in some questionnaires.However, such implementation is not intelligent enough, And it is less efficient.
The content of the invention
In view of this, the application provides a kind of quantization method and device of application software Consumer's Experience, to solve Certainly current Consumer's Experience obtains not intelligent, less efficient enough problem.
Specifically, the application is achieved by the following technical solution:
A kind of quantization method of application software Consumer's Experience, methods described includes:
For each quantization object, user's peration data of multiple dimensions is obtained;
For each dimension, the quantization object is calculated according to the user's peration data for getting and is being worked as The experience assessed value of preceding dimension.
A kind of quantization device of application software Consumer's Experience, described device includes:
Data capture unit, for each quantization object, obtains user's peration data of multiple dimensions;
Experience assessment unit, for each dimension, institute is calculated according to the user's peration data for getting State the experience assessed value for quantifying object in current dimension.
By above description as can be seen that the application is for each quantization object, can be many by what is got User's peration data of individual dimension, calculates the experience assessed value for quantifying object in each dimension, so that The situation of the Consumer's Experience that can be intuitively learnt by the experience assessed value, realizes Consumer's Experience Intelligent quantization, improves the acquisition efficiency of Consumer's Experience.Meanwhile, for a quantization object, the application is also Its Consumer's Experience in multiple dimensions can be quantified, by the quantization of various dimensions, contribute to developer Not enough situation of the solution product in each details is perfect to carry out.
Brief description of the drawings
Fig. 1 is a kind of quantization method of the application software Consumer's Experience shown in the exemplary embodiment of the application one Schematic flow sheet.
Fig. 2 is the quantization side of another application software Consumer's Experience shown in the exemplary embodiment of the application one The schematic flow sheet of method.
Fig. 3 is a kind of quantization for application software Consumer's Experience shown in the exemplary embodiment of the application one One structural representation of device.
Fig. 4 is a kind of quantization device of the application software Consumer's Experience shown in the exemplary embodiment of the application one Structural representation.
Specific embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following When description is related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous Key element.Implementation method described in following exemplary embodiment does not represent the institute consistent with the application There is implementation method.Conversely, they are only with described in detail in such as appended claims, the application The example of the consistent apparatus and method of a little aspects.
It is the purpose only merely for description specific embodiment in term used in this application, and is not intended to be limiting The application." one kind ", " institute of the singulative used in the application and appended claims State " and " being somebody's turn to do " be also intended to include most forms, unless context clearly shows that other implications.Should also Work as understanding, term "and/or" used herein refers to and associated lists item comprising one or more Purpose any or all may combine.
It will be appreciated that though may describe various using term first, second, third, etc. in the application Information, but these information should not necessarily be limited by these terms.These terms only be used for by same type of information that This is distinguished.For example, in the case where the application scope is not departed from, the first information can also be referred to as Two information, similarly, the second information can also be referred to as the first information.Depending on linguistic context, as in this institute Use word " if " can be construed to " and ... when " or " when ... when " or " response In it is determined that ".
Fig. 1 is a kind of quantization method of the application software Consumer's Experience shown in the exemplary embodiment of the application one Schematic flow sheet.
Fig. 1 is refer to, the quantization method of the application software Consumer's Experience can be applied in service end, Include following steps:
Step 101, for each quantization object, obtains user's peration data of multiple dimensions.
In the present embodiment, the quantization object can be certain application software, such as:Alipay wallet, Taobao's client etc..The object that quantifies can also be certain application in certain application software, such as:Branch Pay application of transferring accounts, Yuebao application in precious wallet etc..It is described quantization object can also be it is described certain should Certain page in etc., the application is not particularly limited to this.
In the present embodiment, user's peration data can include multiple dimensions, such as:Time dimension User's peration data, the user's peration data, the user's peration data of customer loss dimension that redirect dimension And user's peration data of other dimensions such as comment information.In this step, which dimension specifically obtained User's peration data can be configured by developer, such as:Developer can be according to the amount Which change the information such as function, the operating process of object to determine to obtain the user of dimension when Consumer's Experience is quantified Peration data.
In the present embodiment, service end can obtain the user behaviour from client or associated server Make data.Such as:Service end can obtain the time dimension of all registered users from client, redirect Dimension, user's peration data of customer loss dimension, service end can also be obtained from third-party platform and commented on User's peration data of other dimensions such as information.
Step 102, for each dimension, the amount is calculated according to the user's peration data for getting Change experience assessed value of the object in current dimension.
Based on abovementioned steps 101, service end, can first basis after user's peration data is got Default quantizing rule, determines the corresponding sub- assessed value of user's peration data, then comprehensive multiple use Family, using default algorithm, calculates the quantization object current in many sub- assessed values of identical dimensional The experience assessed value of dimension.Based on the assessed value, you can know the quantization object in current dimension Consumer's Experience situation.
By above description as can be seen that the application is for each quantization object, can be many by what is got User's peration data of individual dimension, calculates the experience assessed value for quantifying object in each dimension, so that The situation of the Consumer's Experience that can be intuitively learnt by the experience assessed value, realizes Consumer's Experience Intelligent quantization, improves the acquisition efficiency of Consumer's Experience.Meanwhile, for a quantization object, the application is also Its Consumer's Experience in multiple dimensions can be quantified, by the quantization of various dimensions, contribute to developer Not enough situation of the solution product in each details is perfect to carry out.
The implementation process of the application is described with reference to specific example.
Fig. 2 is refer to, the quantization method of the application software Consumer's Experience can be applied in service end, Include following steps:
Step 201, for each quantization object, obtains user's peration data of multiple dimensions.
In the present embodiment, the quantization object can be certain application software, such as:Alipay wallet, Taobao's client etc..The object that quantifies can also be certain application in certain application software, such as:Branch Pay application of transferring accounts, Yuebao application in precious wallet etc..It is described quantization object can also be it is described certain should Certain page in etc., the application is not particularly limited to this.Below with the quantization object as application It is described as a example by the application " Taobao's film " of software " Alipay wallet ".
In the present embodiment, for " Taobao's film ", service end can obtain the user behaviour of multiple dimensions Make data, wherein can include:User's peration data of time dimension, the user's operand for redirecting dimension Operated according to the user of other dimensions such as, user's peration data of customer loss dimension and related commentary information Data.
In one example, user's peration data of the time dimension can include:Jumped from any entry Go to current quantisation object it is time-consuming, jumping to the total time-consuming before current quantisation object, based on current Quantify object operates time-consuming, the use interval time based on current quantisation object.
Specifically, service end can obtain user and be jumped to " Taobao's film " from any entry from client Time-consuming T1, for example, assuming that user enter application software " Alipay wallet " after, from homepage " Taobao's film " option in face enters into application " Taobao's film ", then T1 can be entered into for user After " Alipay wallet " homepage, to the time interval for being successfully entered " Taobao's film ".Service End can also obtain user and jump to the total time-consuming T2 before " Taobao's film " from client, described total Time-consuming T2 can for user jump to spend in before " Taobao's film " it is related to " Taobao's film " Application total time, for example, assuming that user enter application software " Alipay wallet " after, The entrance of " Taobao's film " is not aware that, user empirically finds " Taobao's electricity in the application of public praise Shadow ", then just finds there is the entrance of " Taobao's film ", then T2 in " Alipay wallet " homepage It is user entering into after " Alipay wallet ", browses the time-consuming of public praise application, and user is from mouth Upright stone tablet application success jumps to the total time-consuming of " Taobao's film ".It is worth noting that, in this process, If the situation of Profit that user has been checked in " Yuebao ", the time is not calculated in T2, because " Yuebao " application be not " Taobao's film " related application, user check " Yuebao " be not for Find " Taobao's film ".Service end can also obtain user and be based on " Taobao's film " from client The time-consuming T3 of operation, the time-consuming T3 of the operation can be user after " Taobao's film " is entered into, into It is time-consuming during work(purchase film ticket.Service end can also obtain user and be based on " Taobao's film " from client Use interval time T4, the use time interval T4 is exactly the frequency that user uses " Taobao's film " Rate.
In one example, the user's peration data for redirecting dimension can include:Jumped from any entry Go to the number of hops of current quantisation object, jump to the total number of hops before current quantisation object.
Specifically, service end can obtain user and be jumped to " Taobao's film " from any entry from client Number of hops C1, for example, assuming that user can be by clicking on " the Taobao's electricity in UC browsers Shadow " jumps to " Taobao's film " application in " Alipay wallet ", and in this process, user is only Need to click on once, however, during background program runs, it usually needs first jumped from UC browsers " Alipay wallet " is gone to, then " Taobao's film ", the jump is jumped to from " Alipay wallet " Turn number of times C1 equal to 2.Service end can also from client obtain user jump to " Taobao's film " it Before the number of hops C2 with " Taobao's film " related application that is related to, it is similar with foregoing total time-consuming T2, Assuming that user enters after application software " Alipay wallet ", in this case it is not apparent that the entrance of " Taobao's film ", User empirically finds " Taobao's film " in the application of public praise, then just finds " Alipay wallet " In the presence of the entrance of " Taobao's film " in homepage, then number of hops C2 is equal to 2.
In one example, user's peration data of the customer loss dimension can include:From it is any enter Mouth jumps to the customer loss information of current quantisation object, jumps to the customer loss after current quantisation object Information.
Specifically, service end can obtain user and be jumped to " Taobao's film " from any entry from client Loss information L1, loss information L1 jumps to " Taobao's film " for user in selection, but not yet When successfully jumping to " Taobao's film ", the information whether user exits is considered as use if user exits Family is lost in.Service end can also obtain user and jump to the loss information after " Taobao's film " from client L2, loss information L2 be user after " Taobao's film " is successfully entered, if user does not buy Film ticket just exits " Taobao's film ", then can also be considered as customer loss.Wherein, first entered into user When " Taobao's film ", for the loss information of user, making first for " Taobao's film " can also be determined With information, such as:Whether film ticket etc. is bought first.
In one example, service end can also obtain user to " Taobao's film " from third-party platform Comment information.Such as:Service end can obtain user from third-party platforms such as Sina weibo, Baidu's mhkcs To the comment information of " Taobao's film ".In this process, service end can also be to the comment information Filtered, such as:The keyword that correlation can be set obtains Consumer's Experience with from the comment information Relevant information.
It is worth noting that, the citing of above-mentioned user's peration data to each dimension is exemplary only retouching State, do not represent real situation.
Step 202, according to default quantizing rule, determines the corresponding sub- assessment of user's peration data Value.
Based on abovementioned steps 201, in user's peration data of the multiple dimensions for getting " Taobao's film " Afterwards, the corresponding sub- assessed value of each user's peration data can be determined according to default quantizing rule.Lift For example, when user's peration data is time-consuming T1 that " Taobao's film " is jumped to from any entry When, according to the quantizing rule, can using the short time consumption T1 as corresponding sub- assessed value, when When user's peration data jumps to the loss information L2 after " Taobao's film " for user, it is assumed that use Family after " Taobao's film " is successfully entered, without purchase film ticket just exit " Taobao's film ", then according to According to the quantizing rule, the corresponding sub- assessed value of user's peration data can be defined as 0, if with Film ticket is successfully bought at family, then according to the quantizing rule, can be by the corresponding son of user's peration data Assessed value is defined as 1.Determine that the process of the corresponding sub- assessed value of other users peration data is referred to Description is stated, this is no longer going to repeat them for the application.
Step 203, comprehensive multiple users the dimension many sub- assessed values, using preset algorithm meter Calculate the experience assessed value for quantifying object in current dimension.
Based on abovementioned steps 202, it is determined that after the corresponding sub- assessed value of user's peration data, can be with comprehensive Many sub- assessed values of multiple users in same dimension are closed, calculating the quantization object using preset algorithm exists The experience assessed value of current dimension.Wherein, the preset algorithm can be configured by developer, than Such as:Average algorithm, Weighted Average Algorithm etc., the application is not particularly limited to this.
As an example it is assumed that service end get all registered users jump to " Taobao's film " it After the corresponding sub- assessed value t2 of preceding total time-consuming T2, the average value of all t2 can be calculated, then should Average value is used as jumping to the experience assessed value of total time-consuming before " Taobao's film ".Service end can be entered One step is analyzed to the experience assessed value, such as:If the experience assessed value is more than default first Threshold value, then can illustrate to cause because the entrance of " Taobao's film " is not notable enough the searching of user to take It is more long, reduce Consumer's Experience.
Optionally, for the entrance arrangement architecture of each application in " Alipay wallet " homepage, may be used also To determine experience assessed value of the user to arrangement architecture.Such as:Service end can be obtained " Alipay wallet " The frequency of use of each application, is then ranked up to the frequency of use in homepage, and by comparing The ranking results of frequency of use determine the arrangement architecture with each using the difference of the arrangement architecture of entrance Experience assessed value.
By above description as can be seen that the application is for each quantization object, can be many by what is got User's peration data of individual dimension, calculates the experience assessed value for quantifying object in each dimension, so that The situation of the Consumer's Experience that can be intuitively learnt by the experience assessed value, realizes Consumer's Experience Intelligent quantization, improves the acquisition efficiency of Consumer's Experience.Meanwhile, for a quantization object, the application is also Its Consumer's Experience in multiple dimensions can be quantified, by the quantization of various dimensions, contribute to developer Not enough situation of the solution product in each details is perfect to carry out.
Embodiment with the quantization method that aforementioned applications software users are experienced is corresponding, present invention also provides The embodiment of the quantization device of application software Consumer's Experience.
The embodiment of the quantization device of the application application software Consumer's Experience can be applied in service end.Dress Putting embodiment can be realized by software, it is also possible to be realized by way of hardware or software and hardware combining. It is the treatment by service end where it as the device on a logical meaning as a example by implemented in software Device runs what is formed during corresponding computer program instructions in nonvolatile memory are read into internal memory.From For hardware view, as shown in figure 3, the clothes where the quantization device of the application application software Consumer's Experience A kind of hardware structure diagram at business end, except the processor shown in Fig. 3, internal memory, network interface, Yi Jifei Outside volatile memory, the actual work(of service end in embodiment where device generally according to the service end Can, other hardware can also be included, this is repeated no more.
Fig. 4 is a kind of quantization device of the application software Consumer's Experience shown in the exemplary embodiment of the application one Structural representation.
Fig. 4 is refer to, the quantization device 300 of the application software Consumer's Experience can be applied in Fig. 3 institutes In the service end shown, include:Data capture unit 301 and experience assessment unit 302.
Wherein, the data capture unit 301, for each quantization object, obtains the use of multiple dimensions Family peration data;
The experience assessment unit 302, for each dimension, according to the user's operand for getting According to the calculating experience assessed value for quantifying object in current dimension.
Optionally, the experience assessment unit 302, with specific reference to default quantizing rule, it is determined that described The corresponding sub- assessed value of user's peration data;Comprehensive multiple users the dimension many sub- assessed values, The experience assessed value for quantifying object in current dimension is calculated using preset algorithm.
Optionally, the data capture unit 301, the specific user's peration data for obtaining time dimension;
Wherein, user's peration data of the time dimension includes:Current quantisation is jumped to from any entry Object it is time-consuming, jumping to the total time-consuming before current quantisation object, the behaviour based on current quantisation object Use interval time when making trouble, based on current quantisation object.
Optionally, the data capture unit 301, it is specific to obtain the user's peration data for redirecting dimension;
Wherein, the user's peration data for redirecting dimension includes:Current quantisation is jumped to from any entry The number of hops of object, jumping to the total number of hops before current quantisation object.
Optionally, the data capture unit 301, the specific user's operand for obtaining customer loss dimension According to;
Wherein, user's peration data of the customer loss dimension includes:Jumped to currently from any entry Quantify the customer loss information of object, jump to the customer loss information after current quantisation object.
Optionally, the data capture unit 301, is specifically based on third-party platform and obtains related commentary letter Breath.
The function of unit and the implementation process of effect specifically refer to correspondence in the above method in said apparatus The implementation process of step, will not be repeated here.
For device embodiment, because it corresponds essentially to embodiment of the method, so related part ginseng See the part explanation of embodiment of the method.Device embodiment described above be only it is schematical, It is wherein described as separating component illustrate unit can be or may not be it is physically separate, make For the part that unit shows can be or may not be physical location, you can with positioned at a place, Or can also be distributed on multiple NEs.Can select according to the actual needs part therein or Person whole modules realize the purpose of application scheme.Those of ordinary skill in the art are not paying creativeness In the case of work, you can to understand and implement.
The preferred embodiment of the application is the foregoing is only, is not used to limit the application, it is all at this Within the spirit and principle of application, any modification, equivalent substitution and improvements done etc. should be included in Within the scope of the application protection.

Claims (12)

1. a kind of quantization method of application software Consumer's Experience, it is characterised in that methods described includes:
For each quantization object, user's peration data of multiple dimensions is obtained;
For each dimension, the quantization object is calculated according to the user's peration data for getting and is being worked as The experience assessed value of preceding dimension.
2. method according to claim 1, it is characterised in that the use that the basis gets Family peration data calculates the experience assessed value for quantifying object in current dimension, including:
According to default quantizing rule, the corresponding sub- assessed value of user's peration data is determined;
Comprehensive multiple user calculates the quantization in many sub- assessed values of the dimension using preset algorithm Experience assessed value of the object in current dimension.
3. method according to claim 1, it is characterised in that the user of the acquisition multiple dimensions Peration data, including:
Obtain user's peration data of time dimension;
Wherein, user's peration data of the time dimension includes:Current quantisation is jumped to from any entry Object it is time-consuming, jumping to the total time-consuming before current quantisation object, the behaviour based on current quantisation object Use interval time when making trouble, based on current quantisation object.
4. method according to claim 1, it is characterised in that the user of the acquisition multiple dimensions Peration data, including:
Acquisition redirects user's peration data of dimension;
Wherein, the user's peration data for redirecting dimension includes:Current quantisation is jumped to from any entry The number of hops of object, jumping to the total number of hops before current quantisation object.
5. method according to claim 1, it is characterised in that the user of the acquisition multiple dimensions Peration data, including:
Obtain user's peration data of customer loss dimension;
Wherein, user's peration data of the customer loss dimension includes:Jumped to currently from any entry Quantify the customer loss information of object, jump to the customer loss information after current quantisation object.
6. method according to claim 1, it is characterised in that the user of the acquisition multiple dimensions Peration data, including:
Related commentary information is obtained based on third-party platform.
7. a kind of quantization device of application software Consumer's Experience, it is characterised in that described device includes:
Data capture unit, for each quantization object, obtains user's peration data of multiple dimensions;
Experience assessment unit, for each dimension, institute is calculated according to the user's peration data for getting State the experience assessed value for quantifying object in current dimension.
8. device according to claim 7, it is characterised in that
The experience assessment unit, with specific reference to default quantizing rule, determines user's peration data Corresponding sub- assessed value;Comprehensive multiple users the dimension many sub- assessed values, using preset algorithm Calculate the experience assessed value for quantifying object in current dimension.
9. device according to claim 7, it is characterised in that
The data capture unit, the specific user's peration data for obtaining time dimension;
Wherein, user's peration data of the time dimension includes:Current quantisation is jumped to from any entry Object it is time-consuming, jumping to the total time-consuming before current quantisation object, the behaviour based on current quantisation object Use interval time when making trouble, based on current quantisation object.
10. device according to claim 7, it is characterised in that
The data capture unit, it is specific to obtain the user's peration data for redirecting dimension;
Wherein, the user's peration data for redirecting dimension includes:Current quantisation is jumped to from any entry The number of hops of object, jumping to the total number of hops before current quantisation object.
11. devices according to claim 7, it is characterised in that
The data capture unit, the specific user's peration data for obtaining customer loss dimension;
Wherein, user's peration data of the customer loss dimension includes:Jumped to currently from any entry Quantify the customer loss information of object, jump to the customer loss information after current quantisation object.
12. devices according to claim 7, it is characterised in that
The data capture unit, is specifically based on third-party platform and obtains related commentary information.
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CN104881350A (en) * 2015-04-30 2015-09-02 百度在线网络技术(北京)有限公司 Method and device for confirming user experience and method and device for assisting in user experience confirmation

Cited By (3)

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CN109325698A (en) * 2018-09-30 2019-02-12 浙江大学华南工业技术研究院 Measurement method, device, the computer equipment of user experience quantitative evaluation value
CN109325699A (en) * 2018-09-30 2019-02-12 浙江大学华南工业技术研究院 Measurement method, device, the computer equipment of user experience quantitative evaluation value
CN109377025A (en) * 2018-09-30 2019-02-22 浙江大学华南工业技术研究院 Measurement method, device, the computer equipment of user experience quantitative evaluation value

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