CN104866309A - Social network remote interactive intelligent queuing system - Google Patents
Social network remote interactive intelligent queuing system Download PDFInfo
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- CN104866309A CN104866309A CN201510260248.6A CN201510260248A CN104866309A CN 104866309 A CN104866309 A CN 104866309A CN 201510260248 A CN201510260248 A CN 201510260248A CN 104866309 A CN104866309 A CN 104866309A
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Abstract
The present invention discloses a social network remote interactive intelligent queuing system, comprising a client and an intelligent queuing engine. The client is integrated in a social network APP installed in an intelligent terminal, and performs data exchange with an intelligent queuing engine via a social network platform. The intelligent queuing engine is deployed on a cloud server, and interacts with the social network platform via an application program interface to store queuing information of a user via a database, process an interactive queuing procedure, predict a queuing time of the user based on a queuing theory and an artificial intelligence algorithm predicated by an artificial neural network, and updates a dynamic queuing requirement of the user to the database. The system according to the present invention, the intelligent queuing engine and the social network are integrated, such that the user achieves queuing reservation via the social network APP installed on the intelligent terminal. In this way, both the merchant and the consumers can dynamically manage the queuing information of the consumers by using the system according to the present invention, thereby implementing reservation randomly, anytime and anywhere, and dynamic time prompting.
Description
Technical field
The present invention relates to intelligent queuing technical field, particularly relate to a kind of social networks remote interaction intelligent queue system.
Background technology
Along with the universal of smart mobile phone and commercialization, bring the misery of consumer to reduce to queue up, a large amount of AP services P application is developed, and in APP, start the function adding remote queue, to reduce the misery that consumer waits as long on the spot.Such as Shanghai Changhai Hospital APP just has the function of queuing.But the queuing capability of these APP can only add and show queue, consumer can not leave, and can not put off, and namely remote queue application is not mutual.In addition, the APP of these simple functions needs to download and could use, and uses interface not identical, adds the difficulty using and promote.
Summary of the invention
The object of the invention is to, by a kind of social networks remote interaction intelligent queue system, solve the problem that above background technology part is mentioned.
For reaching this object, the present invention by the following technical solutions:
A kind of social networks remote interaction intelligent queue system, comprises client and intelligent queuing engine; Described client is incorporated in the social networks APP of intelligent terminal installation, and it carries out data interaction by social network-i i-platform and intelligent queuing engine; Described intelligent queuing engine distribution is on Cloud Server, mutual by application programming interfaces (API) and social network-i i-platform, for the queueing message by database stores customer, process flow process of queuing up alternately, the intelligent algorithm predicted based on queuing theory and artificial neural network (ANN) predicts the queuing time of client, and the dynamic queuing requirement of client is updated to database.
Especially, the detailed process that described intelligent queuing engine and client carry out data interaction is as follows: client's remote inquiry virtual queue, and inquiry responded by intelligent queuing engine; The notice queuing success of intelligent queuing engine and stand-by period, client ranks; Client is freely movable, intelligent queuing engine predicts and notify different client; Intelligent queuing engine notice " having taken turns to soon ", client's notified " having taken turns to soon "; If client determines back that queue accepts service, after client goes back to team, namely intelligent queuing engine completes the queuing process of this client, if customer notification " prolongation ", then intelligent queuing engine is after successfully postponing this client, continues prediction and notifies different client.
Especially, the described intelligent algorithm based on queuing theory and neural network prediction is back-propagation algorithm (Backpropagation algorithm, BP algorithm).
Especially, described social networks remote interaction intelligent queue system also comprises businessman's end, and the end application of described businessman carries out data interaction by application programming interfaces and intelligent queuing engine.
Especially, described intelligent terminal includes but not limited to smart mobile phone, panel computer and personal computer; Described social networks APP includes but not limited to micro-letter.
The social networks APP appointment and queuing that the social networks remote interaction intelligent queue system that the present invention proposes allows user be installed by intelligent terminal, businessman and consumer can carry out dynamic management by the present invention to the queueing message of consumer.Oneself positional information in queue can be understood at any time by the present invention and " wait for several above ", and be accurate to the assurance of " minute " time, consumer can leave queue when queuing up, also the position in queue can be postponed because of not arriving in the very nick of time, but can not be forced to requeue, the queuing management of this interactivity and application overcome consumer in existing queuing system once add queue just can not the deficiency of dynamic conditioning, achieve random, at any time, " three with " reservation everywhere and dynamic time reminding user, creatively solve that " two-way communication " with " in the reservation of existing reservation or queuing system is on-the-spot to take number and online order " the contradiction that produces of same time shaft problem.Meanwhile, the present invention integrates intelligent queuing engine mutually with social networks (such as micro-letter), and the user of social networks APP directly can do remote interaction and queue up, and the APP overcoming current simple function queues up and uses and popularize the defect of difficulty.
Accompanying drawing explanation
The social networks remote interaction intelligent queue system schematic diagram that Fig. 1 provides for the embodiment of the present invention;
The workflow diagram of the intelligent queuing engine that Fig. 2 provides for the embodiment of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the invention will be further described.Be understandable that, specific embodiment described herein is only for explaining the present invention, but not limitation of the invention.It also should be noted that, for convenience of description, illustrate only part related to the present invention in accompanying drawing but not full content, unless otherwise defined, all technology used herein and scientific terminology are identical with belonging to the implication that those skilled in the art of the present invention understand usually.Term used herein, just in order to describe specific embodiment, is not intended to be restriction the present invention.
Please refer to shown in Fig. 1, the social networks remote interaction intelligent queue system schematic diagram that Fig. 1 provides for the embodiment of the present invention.
In the present embodiment, social networks remote interaction intelligent queue system comprises client and intelligent queuing engine.Described client is incorporated in the social networks APP of intelligent terminal installation, and it carries out data interaction by social network-i i-platform and intelligent queuing engine.Described intelligent queuing engine distribution is on Cloud Server, mutual by queuing cloud service and application programming interfaces (API) and social network-i i-platform, for the queueing message by database stores customer, process flow process of queuing up alternately, the intelligent algorithm predicted based on queuing theory and artificial neural network (ANN) predicts the queuing time of client, and the dynamic queuing requirement of client is updated to database.Wherein, businessman in Fig. 1 end can flexible deployment, and the most simply disposing is exactly do not have businessman to hold, and queuing system only has client and intelligent queuing engine.If the business application of businessman oneself, to integrate with intelligent queuing engine of the present invention, now just need themselves businessman's end, the mode of integration is identical with the Integration Mode of intelligent queuing engine with client, carries out data interaction by application programming interfaces and intelligent queuing engine.
As shown in Figure 2, the detailed process that described intelligent queuing engine and client carry out data interaction is as follows: client's remote inquiry virtual queue, and inquiry responded by intelligent queuing engine; The notice queuing success of intelligent queuing engine and stand-by period, client ranks; Client is freely movable, intelligent queuing engine predicts and notify different client; Intelligent queuing engine notice " having taken turns to soon ", client's notified " having taken turns to soon "; If client determines back that queue accepts service, after client goes back to team, namely intelligent queuing engine completes the queuing process of this client, if customer notification " prolongation ", then intelligent queuing engine is after successfully postponing this client, continues prediction and notifies different client.
In being back-propagation algorithm (Backpropagation algorithm, BP algorithm) based on the intelligent algorithm of queuing theory and neural network prediction described in the present embodiment.Described intelligent terminal can be selected but be not limited to smart mobile phone, panel computer and personal computer.Described social networks APP can select but be not limited to micro-letter.Described cloud service can select Ali's Cloud Server.
The social networks APP appointment and queuing that technical scheme of the present invention allows user be installed by intelligent terminal, businessman and consumer can carry out dynamic management by the present invention to the queueing message of consumer.Oneself positional information in queue can be understood at any time by the present invention and " wait for several above ", and be accurate to the assurance of " minute " time, consumer can leave queue when queuing up, also the position in queue can be postponed because of not arriving in the very nick of time, but can not be forced to requeue, the queuing management of this interactivity and application overcome consumer in existing queuing system once add queue just can not the deficiency of dynamic conditioning, achieve random, at any time, " three with " reservation everywhere and dynamic time reminding user, creatively solve that " two-way communication " with " in the reservation of existing reservation or queuing system is on-the-spot to take number and online order " the contradiction that produces of same time shaft problem.Meanwhile, the present invention integrates intelligent queuing engine mutually with social networks (such as micro-letter), and the user of social networks APP directly can do remote interaction and queue up, and the APP overcoming current simple function queues up and uses and popularize the defect of difficulty.
Note, above are only preferred embodiment of the present invention and institute's application technology principle.Skilled person in the art will appreciate that and the invention is not restricted to specific embodiment described here, various obvious change can be carried out for a person skilled in the art, readjust and substitute and can not protection scope of the present invention be departed from.Therefore, although be described in further detail invention has been by above embodiment, the present invention is not limited only to above embodiment, when not departing from the present invention's design, can also comprise other Equivalent embodiments more, and scope of the present invention is determined by appended right.
Claims (5)
1. a social networks remote interaction intelligent queue system, is characterized in that, comprises client and intelligent queuing engine; Described client is incorporated in the social networks APP of intelligent terminal installation, and it carries out data interaction by social network-i i-platform and intelligent queuing engine; Described intelligent queuing engine distribution is on Cloud Server, by application programming interfaces and social network-i i-platform mutual, for the queueing message by database stores customer, process flow process of queuing up alternately, intelligent algorithm based on queuing theory and neural network prediction predicts the queuing time of client, and the dynamic queuing requirement of client is updated to database.
2. social networks remote interaction intelligent queue system according to claim 1, is characterized in that, the detailed process that described intelligent queuing engine and client carry out data interaction is as follows: client's remote inquiry virtual queue, and inquiry responded by intelligent queuing engine; The notice queuing success of intelligent queuing engine and stand-by period, client ranks; Client is freely movable, intelligent queuing engine predicts and notify different client; Intelligent queuing engine notice " having taken turns to soon ", client's notified " having taken turns to soon "; If client determines back that queue accepts service, after client goes back to team, namely intelligent queuing engine completes the queuing process of this client, if customer notification " prolongation ", then intelligent queuing engine is after successfully postponing this client, continues prediction and notifies different client.
3. social networks remote interaction intelligent queue system according to claim 1, is characterized in that, the described intelligent algorithm based on queuing theory and neural network prediction is back-propagation algorithm.
4. according to the social networks remote interaction intelligent queue system one of claims 1 to 3 Suo Shu, it is characterized in that, described social networks remote interaction intelligent queue system also comprises businessman's end, and the end application of described businessman carries out data interaction by application programming interfaces and intelligent queuing engine.
5. social networks remote interaction intelligent queue system according to claim 4, it is characterized in that, described intelligent terminal includes but not limited to smart mobile phone, panel computer and personal computer; Described social networks APP includes but not limited to micro-letter.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510260248.6A CN104866309A (en) | 2015-05-20 | 2015-05-20 | Social network remote interactive intelligent queuing system |
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| CN201510260248.6A CN104866309A (en) | 2015-05-20 | 2015-05-20 | Social network remote interactive intelligent queuing system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105469304A (en) * | 2015-12-30 | 2016-04-06 | 南京奥拓电子科技有限公司 | Method for realizing paperless queuing system through WeChat appointment |
| CN107145723A (en) * | 2017-04-25 | 2017-09-08 | 四川省肿瘤医院 | Hospital process management system based on artificial neural network |
| CN107274538A (en) * | 2017-07-04 | 2017-10-20 | 深圳市爱号网络科技有限公司 | Intelligent interaction cloud queuing management method and system |
| CN107634899A (en) * | 2017-09-01 | 2018-01-26 | 百度在线网络技术（北京）有限公司 | Queuing strategy, device, server and storage medium based on chat group |
| CN109313586A (en) * | 2016-06-10 | 2019-02-05 | 苹果公司 | Use the system of the measurement repetitive exercise artificial intelligence based on cloud |
| CN110993070A (en) * | 2019-10-17 | 2020-04-10 | 山东科技大学 | Hospital outpatient service waiting time prediction method based on neural network |
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| CN103200557A (en) * | 2013-04-02 | 2013-07-10 | 四川长虹电器股份有限公司 | Information interaction method based on intelligent mobile terminal |
| CN104463721A (en) * | 2014-11-11 | 2015-03-25 | 陈志雄 | Queuing method based on intelligent mobile terminal |
| CN104506662A (en) * | 2015-01-19 | 2015-04-08 | 毕缩启 | Queuing service interaction system and method based on cloud platform |
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- 2015-05-20 CN CN201510260248.6A patent/CN104866309A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103200557A (en) * | 2013-04-02 | 2013-07-10 | 四川长虹电器股份有限公司 | Information interaction method based on intelligent mobile terminal |
| CN104463721A (en) * | 2014-11-11 | 2015-03-25 | 陈志雄 | Queuing method based on intelligent mobile terminal |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105469304A (en) * | 2015-12-30 | 2016-04-06 | 南京奥拓电子科技有限公司 | Method for realizing paperless queuing system through WeChat appointment |
| CN109313586A (en) * | 2016-06-10 | 2019-02-05 | 苹果公司 | Use the system of the measurement repetitive exercise artificial intelligence based on cloud |
| CN107145723A (en) * | 2017-04-25 | 2017-09-08 | 四川省肿瘤医院 | Hospital process management system based on artificial neural network |
| CN107145723B (en) * | 2017-04-25 | 2020-07-28 | 四川省肿瘤医院 | Hospital process management system based on artificial neural network |
| CN107274538A (en) * | 2017-07-04 | 2017-10-20 | 深圳市爱号网络科技有限公司 | Intelligent interaction cloud queuing management method and system |
| CN107634899A (en) * | 2017-09-01 | 2018-01-26 | 百度在线网络技术（北京）有限公司 | Queuing strategy, device, server and storage medium based on chat group |
| CN110993070A (en) * | 2019-10-17 | 2020-04-10 | 山东科技大学 | Hospital outpatient service waiting time prediction method based on neural network |
| CN110993070B (en) * | 2019-10-17 | 2023-04-07 | 山东科技大学 | Hospital outpatient service waiting time prediction method based on neural network |
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