CN104753967A - Vehicle-mounted multimedia equipment fault feedback system and method - Google Patents
Vehicle-mounted multimedia equipment fault feedback system and method Download PDFInfo
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- CN104753967A CN104753967A CN201310724815.XA CN201310724815A CN104753967A CN 104753967 A CN104753967 A CN 104753967A CN 201310724815 A CN201310724815 A CN 201310724815A CN 104753967 A CN104753967 A CN 104753967A
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- vehicle
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- mounted multimedia
- mobile phone
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- Health & Medical Sciences (AREA)
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- General Health & Medical Sciences (AREA)
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- Computer Networks & Wireless Communication (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
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Abstract
The invention relates to the field of vehicle-mounted multimedia equipment, and provides a vehicle-mounted multimedia equipment fault feedback system. The system comprises vehicle-mounted multimedia equipment arranged on an automobile, and a mobile phone which is connected and communicated with the vehicle-mounted multimedia equipment through a USB (Universal Serial Bus) connecting line. The invention provides a vehicle-mounted multimedia equipment fault feedback method. According to the method, fault information is collected, and communication with the outside is performed through the mobile phone connected to the vehicle-mounted multimedia equipment, so that the fault information of the vehicle-mounted multimedia equipment is fed back to a manufacturer in order to bring convenience to tracking and maintenance of product equipment. Compared with the prior art, the system and the method have the advantages that the fault information of the vehicle-mounted multimedia equipment can be collected conveniently and fed back to a production and sales manufacturer, so that the investment of after-sales labor force and materials is reduced; the production and sales manufacturer can track the use situation of sales equipment conveniently, so that better customer experience is achieved; and mobile phone equipment is taken as a receiving and transmitting module, so that the production cost of the multimedia equipment and the telephone charge cost of a user are reduced.
Description
Technical field
The present invention relates to vehicle mounted multimedia field, specifically a kind of vehicle-mounted multimedia equipment trouble feedback system and method.
Background technology
Along with rapid development of economy, the fluffy Fast Growth of high-tech industry, increasing electronic equipment arises at the historic moment.The application that these equipment relate to is very wide, wherein the electronic equipment of automotive field particularly vehicle-mounted multimedia equipment more and more install and use at automotive interior.Meanwhile, mobile phone is except being applied by us as communication apparatus, and the transceiver also as wireless network is used.People are while enjoying the scientific and technological convenient and enjoyment brought, also along with the appearance of a lot of vehicle-mounted multimedia equipment problem, such as equipment malfunction, parafunction, cannot starting device, cannot shut down, problem that stand-by time shortens etc. or fault.
Because the collection difficulty of existing vehicle-mounted multimedia equipment fault is large, current vehicle mounted multimedia production and sales manufacturer is only limitted to complain after client encounters problems to the services of equipment of selling returns the service mode that genuine is reprocessed or more exchange device etc. is passive, although this service mode provides certain guarantee to client, this service mode is with certain retardance and passivity, provide time upper and operational inconvenience directly to user, client often needs cost long time to wait for change planes, keeps in repair or find maintenace point.And for production and sales manufacturer, then need to drop into after sale more manpower and materials.
For the problems referred to above, the patent No. is the technical scheme that the patent document of CN 03156874 discloses built-in gsm module and antenna in onboard system, this is the equal of the electronic equipment increasing the plug of existing support SIM card in onboard system, and such design increases cost very much.On the one hand, production firm will increase the production cost of onboard system, and on the other hand, user needs to apply for a SIM card in addition, and can cause the increase of telephone expenses cost.
Summary of the invention
For above-mentioned prior art, the technical problem to be solved in the present invention is: provide a kind of vehicle-mounted multimedia equipment trouble feedback system and method, our cell phone apparatus is utilized to serve as reception sending module, to be connected with multimedia system by USB line and to communicate, and the fault message in multimedia system is fed back to production firm.
In order to solve the problem, vehicle-mounted multimedia equipment trouble feedback system of the present invention comprises: be arranged on the vehicle-mounted multimedia equipment on automobile, and is undertaken being connected the mobile phone communicated by a USB connecting line with vehicle-mounted multimedia equipment.
As further refinement of the present invention, described vehicle-mounted multimedia equipment and mobile phone are all provided with the fault feedback software and memory of specifying.
In order to solve the problem, vehicle-mounted multimedia equipment fault feedback method of the present invention comprises:
S1: vehicle-mounted multimedia equipment powers on operation, collects vehicle-mounted multimedia equipment daily operation information, and the fault message of abnormal running.
S2: whether vehicle-mounted multimedia equipment automatic search has the mobile phone access of installing the fault feedback software of specifying, if having, by USB, fault message will be sent to mobile phone; If nothing, then return step S2.
S3: mobile phone sends to production firm after obtaining fault message.
Preferably, described method also comprises:
S4: manufacturer carries out selectable reverse reverting according to this car feedack.
As further refinement of the present invention, described step S1 specifically comprises the following steps:
S101: collect the state of vehicle-mounted multimedia equipment operation and preserve in real time.
S102: judge whether normal operation, if abnormal running, then performs next step operation; If normally run, then return step S101.
S103: when there is abnormal running, the user operation action code appointed fault feedback software backup preservation that abnormal operational conditions is interior for the previous period.
S104: machine operation troubles information can be backed up packing together with the relevant device information of machine and save as fault message file and send bag.
S105: vehicle-mounted multimedia equipment starts upload request on backstage.
As further refinement of the present invention, described step S3 specifically comprises the following steps:
S301: mobile phone sends acquisition demand.
S302: vehicle-mounted multimedia equipment and mobile phone handshake communication, fault message is uploaded to mobile phone.
S303: whether failure judgement information is uploaded successfully, if so, then performs next step, if not, then return step S302.
S304: after successfully uploading fault message, vehicle-mounted multimedia equipment removes fault message.
S305: the fault message in mobile phone sends to remote server by SMS, wifi or 3G network mode.
As further refinement of the present invention, described step S4 specifically comprises the following steps:
S401: manufacturer is sent to mobile phone by note, wifi or 3G network mode the information of upgrade service;
S402: mobile phone sends the information of the upgrade service received to vehicle-mounted multimedia equipment by USB connecting line;
S403: multimedia interface ejects upgrade service and reminds, or to specifying maintenace point to carry out the notice of overhauling.
As further refinement of the present invention, described facility information comprises sequence number ID, the purchase time limit of machine.
Compared with prior art, tool of the present invention has the following advantages: one, the fault message of convenient collection vehicle-mounted multimedia equipment is to production and sales manufacturer, reduces the input of manpower and materials after sale; Two, be convenient to the service condition that production and sales manufacturer follows the tracks of sale equipment, accomplish better customer experience; Three, utilize our cell phone apparatus to serve as reception sending module, reduce the production cost of multimedia equipment and the telephone expenses cost of user.
Accompanying drawing explanation
Fig. 1 is vehicle-mounted multimedia equipment trouble feedback system schematic diagram of the invention process.
Fig. 2 is vehicle-mounted multimedia equipment fault feedback method flow chart of the invention process.
Embodiment
In order to allow those skilled in the art understand technical scheme of the present invention better, below in conjunction with accompanying drawing, the present invention is further elaborated.
As shown in Figure 1, a kind of schematic diagram of vehicle-mounted multimedia equipment trouble feedback system, this system comprises the vehicle-mounted multimedia equipment be arranged on automobile, and is undertaken being connected the mobile phone communicated by a USB connecting line with vehicle-mounted multimedia equipment.Vehicle-mounted multimedia equipment and mobile phone are all provided with the fault feedback software and memory of specifying.
The specific embodiment of the present invention as shown in Figure 2, a kind of flow chart of vehicle-mounted multimedia equipment fault feedback method, its specific works process is as follows:
S1: vehicle-mounted multimedia equipment powers on operation.
S2: collect the state of vehicle-mounted multimedia equipment operation and preserve in real time.
S3: judge whether normal operation, if abnormal running, then performs next step operation; If normally run, be then back to step S2.
S4: when there is abnormal running, the user operation action code appointed fault feedback software backup preservation that abnormal operational conditions is interior for the previous period.
S5: machine operation troubles information can be backed up packing together with the relevant device information of machine and save as fault message file and send bag.
S6: vehicle-mounted multimedia equipment starts upload request on backstage.
S7: whether vehicle-mounted multimedia equipment automatic search has the mobile phone access of installing the fault feedback software of specifying, if having, then performs next step; If nothing, then circulation step S7.
S8: vehicle-mounted multimedia equipment is connected to mobile phone by USB connecting line.
S9: mobile phone sends acquisition demand.
S10: vehicle-mounted multimedia equipment and mobile phone handshake communication, fault message is uploaded to mobile phone.
S11: whether failure judgement information is uploaded successfully, if so, then performs next step, if not, then return step S10.
S12: after successfully uploading fault message, vehicle-mounted multimedia equipment removes fault message.
S13: the fault message in mobile phone sends to remote server by SMS, wifi or 3G network mode.
S14: manufacturer is sent to mobile phone by note, wifi or 3G network mode the information of upgrade service;
S15: mobile phone sends the information of the upgrade service received to vehicle-mounted multimedia equipment by USB connecting line;
S16: multimedia interface ejects upgrade service and reminds, or to specifying maintenace point to carry out the notice of overhauling.
Wherein, the relevant device information of machine is the sequence number ID, the purchase time limit etc. of machine.
Wherein, the fault feedback software program of specifying can be write according to the ABC of programming personnel's grasp for programming personnel, can be considered prior art.
The above is better embodiment of the present invention, not does any pro forma restriction to the present invention.It should be noted that; when not deviating from the present invention's spirit and essence thereof; those of ordinary skill in the art are when making various corresponding change and distortion according to the present invention, but these change and are out of shape the protection range that all should belong to the claim appended by the present invention.
Claims (8)
1. a vehicle-mounted multimedia equipment trouble feedback system, is characterized in that, described reponse system comprises:
Be arranged on the vehicle-mounted multimedia equipment (1) on automobile, and undertaken being connected the mobile phone (3) communicated by a USB connecting line (2) with vehicle-mounted multimedia equipment.
2. vehicle-mounted multimedia equipment trouble feedback system according to claim 1, is characterized in that, described vehicle-mounted multimedia equipment (1) and mobile phone (3) are all provided with the fault feedback software and memory (4) of specifying.
3. a vehicle-mounted multimedia equipment fault feedback method, is applied to system described in claim 1, it is characterized in that, described vehicle-mounted multimedia equipment fault feedback method is:
S1: vehicle-mounted multimedia equipment powers on operation, collects vehicle-mounted multimedia equipment daily operation information, and the fault message of abnormal running;
S2: whether vehicle-mounted multimedia equipment automatic search has the mobile phone access of installing the fault feedback software of specifying, if having, by USB, fault message will be sent to mobile phone; If nothing, then circulation step S2;
S3: mobile phone sends to production firm after obtaining fault message.
4. vehicle-mounted multimedia equipment fault feedback method according to claim 3, it is characterized in that, described method also comprises:
S4: manufacturer carries out selectable reverse reverting according to this car feedack.
5. vehicle-mounted multimedia equipment fault feedback method according to claim 3, it is characterized in that, described step S1 specifically comprises the following steps:
S101: collect the state of vehicle-mounted multimedia equipment operation and preserve in real time;
S102: judge whether normal operation, if abnormal running, then performs next step operation; If normally run, then return step S101;
S103: when there is abnormal running, the user operation action code appointed fault feedback software backup preservation that abnormal operational conditions is interior for the previous period;
S104: machine operation troubles information saves as fault message file transmission bag together with the relevant device information back-up packing of machine;
S105: vehicle-mounted multimedia equipment starts upload request on backstage.
6. vehicle-mounted multimedia equipment fault feedback method according to claim 3, it is characterized in that, described step S3 specifically comprises the following steps:
S301: mobile phone sends acquisition demand;
S302: vehicle-mounted multimedia equipment and mobile phone handshake communication, fault message is uploaded to mobile phone;
S303: whether failure judgement information is uploaded successfully, if so, then performs next step, if not, then return step S302;
S304: after successfully uploading fault message, vehicle-mounted multimedia equipment removes fault message;
S305: the fault message in mobile phone sends to remote server by SMS, wifi or 3G network mode.
7. vehicle-mounted multimedia equipment fault feedback method according to claim 4, it is characterized in that, described step S4 specifically comprises the following steps:
S401: manufacturer is sent to mobile phone by note, wifi or 3G network mode the information of upgrade service;
S402: mobile phone sends the information of the upgrade service received to vehicle-mounted multimedia equipment by USB connecting line;
S403: multimedia interface ejects upgrade service and reminds, or to specifying maintenace point to carry out the notice of overhauling.
8. vehicle-mounted multimedia equipment fault feedback method according to claim 5, is characterized in that, described facility information comprises sequence number ID, the purchase time limit of machine.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310724815.XA CN104753967A (en) | 2013-12-25 | 2013-12-25 | Vehicle-mounted multimedia equipment fault feedback system and method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310724815.XA CN104753967A (en) | 2013-12-25 | 2013-12-25 | Vehicle-mounted multimedia equipment fault feedback system and method |
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| CN104753967A true CN104753967A (en) | 2015-07-01 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201310724815.XA Pending CN104753967A (en) | 2013-12-25 | 2013-12-25 | Vehicle-mounted multimedia equipment fault feedback system and method |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106469108A (en) * | 2016-09-30 | 2017-03-01 | 惠州市德赛西威汽车电子股份有限公司 | A kind of onboard system exception handling device and method |
| CN108512716A (en) * | 2018-02-07 | 2018-09-07 | 深圳壹账通智能科技有限公司 | Method, system, computer equipment and the storage medium of reporting equipment information |
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| US20060075096A1 (en) * | 1999-01-27 | 2006-04-06 | Toru Ueda | Method and apparatus of data transfer controlling data transfer among a plurality of equipments connected to a network and medium recording the program thereof |
| CN102176158A (en) * | 2011-02-18 | 2011-09-07 | 奇瑞汽车股份有限公司 | Method and system for diagnosing vehicle data by using mobile terminal |
| CN202795035U (en) * | 2012-05-04 | 2013-03-13 | 王蓉 | Vehicle fault monitoring system |
| CN103019232A (en) * | 2012-12-18 | 2013-04-03 | 天津清源电动车辆有限责任公司 | Fault diagnosis system for automobiles |
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2013
- 2013-12-25 CN CN201310724815.XA patent/CN104753967A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060075096A1 (en) * | 1999-01-27 | 2006-04-06 | Toru Ueda | Method and apparatus of data transfer controlling data transfer among a plurality of equipments connected to a network and medium recording the program thereof |
| CN102176158A (en) * | 2011-02-18 | 2011-09-07 | 奇瑞汽车股份有限公司 | Method and system for diagnosing vehicle data by using mobile terminal |
| CN202795035U (en) * | 2012-05-04 | 2013-03-13 | 王蓉 | Vehicle fault monitoring system |
| CN103019232A (en) * | 2012-12-18 | 2013-04-03 | 天津清源电动车辆有限责任公司 | Fault diagnosis system for automobiles |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106469108A (en) * | 2016-09-30 | 2017-03-01 | 惠州市德赛西威汽车电子股份有限公司 | A kind of onboard system exception handling device and method |
| CN108512716A (en) * | 2018-02-07 | 2018-09-07 | 深圳壹账通智能科技有限公司 | Method, system, computer equipment and the storage medium of reporting equipment information |
| CN108512716B (en) * | 2018-02-07 | 2020-07-28 | 深圳壹账通智能科技有限公司 | Method, system, computer device and storage medium for reporting device information |
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| CB02 | Change of applicant information |
Address after: 516006 Guangdong province Huizhou City Zhongkai high tech Zone and five West Road No. 103 Applicant after: HUIZHOU DESAY SV AUTOMOTIVE CO., LTD. Address before: 516006 Guangdong province Huizhou City Zhongkai high tech Zone and five West Road No. 103 Applicant before: Huizhou Desay SV Auto. Electronics Co., Ltd. |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20150701 |
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| RJ01 | Rejection of invention patent application after publication |