CN104704515A - Work ticket recording assistance system and program - Google Patents
Work ticket recording assistance system and program Download PDFInfo
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- CN104704515A CN104704515A CN201280076357.7A CN201280076357A CN104704515A CN 104704515 A CN104704515 A CN 104704515A CN 201280076357 A CN201280076357 A CN 201280076357A CN 104704515 A CN104704515 A CN 104704515A
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Abstract
The present invention provides, in regards to a work ticket system or such, a system and the like that is capable of recording detailed and accurate work hours and such using categories that are graded in detail, without placing an undue burden on the recorder (worker). Using this system enables analysis or such for work improvements, for example. This work ticket recording assistance system has a main server and one or more target systems relating to the tasks of a worker. The target systems output log information relating to processes and operations. The main server has the following: a first processing unit that collects log information from target systems; a second processing unit that identifies, as information that includes work hours for each task, the content of tasks performed by a worker by performing analysis processing using the collected log information and pre-set analysis conditions, and that stores the same as analysis result information; and a third processing unit that outputs, to a work ticket screen, information that includes work hours for each worker's tasks, as task content.
Description
Technical field
The present invention relates to a kind of technology of computer information processing, particularly carry out the system of the process such as the record of work ticket and support thereof.
Background technology
Manage as with working work (employment) the work ticket system (also referred to as working time recording system) waiting and cooperate, exist by project, by the system being operated in the writing task time on work ticket.
As the example of prior art relating to above-mentioned situation, there is Japanese Patent Laid-Open 2011-198202 publication (patent documentation 1) etc.In patent documentation 1 (Work management system and working time management method), record: " provide a kind of working time management system and working time management method; even if also can realize the input error preventing staff when business or process number reach dozens of degree; alleviate the fussy degree of retrieval, and the paroxysmal working delegation of being entrusted by Email, BBBS (Bulletin Board System)BS etc. can be tackled ".
At first technical literature
Patent documentation
Patent documentation 1: Japanese Patent Laid-Open 2011-198202 publication
Summary of the invention
The technical matters that invention will solve
Problem existing in work ticket system (working time recording system) in the past etc. is, cannot use the analysis that it carries out for better business etc.Its main cause has following 2 points: the accuracy of (1) information is low, and the classification (granularity) of (2) information is rough.
The reason of (1) is caused to be that the people of writing task time, such as, when being the employee etc. of busy employee or temporarily secondment, he often such as carries out record with gathering at the end of month to the working time by oneself fuzzy memory.Therefore, the accuracy of institute's recorded information is caused to reduce.
The reason of (2) is caused to be that, originally in work ticket, the classification of the project (record entry) of writing task time is just very rough.Because to refinement record entry, the burden of keeper (people) will be increased, cause the classification of record entry must become abstract, rough trend so exist.Although such as often there is the abstract project of " system uses operation " and so on, the record entry of classifications such as more not concrete " the confirmation operations of server operation information " or " the power supply on/off of server ".
In addition such as in above-mentioned patent documentation 1, be provided with for be set in carry out notice of meeting time the project of job record of related service and the button of the beginning of record and end, being built with staff can to managing the structure that record.But in the technology of patent documentation 1, when staff is after click start button, when having forgotten to press conclusion button, then do not carry out correct job record at this point.Infer if busy staff then cannot carry out the record of correct working time thus.
When there is above-mentioned this problem all the time, be then difficult to correctly grasp which work and take actual conditions how long.
At this, fundamental purpose of the present invention is, first, relate to above-mentioned work ticket system (working time recording system) etc., consider above-mentioned reason (1), (2) etc., can provide not to the system that keeper (staff, employee etc.) causes too large burden, the project (record entry) that utilizes classification detailed records the detailed and correct working time.The second, use this system (recorded information such as working time), the analysis of such as better business can be carried out, promote the value of this analysis result data.
The technical scheme of technical solution problem
In order to achieve the above object, representative embodiments of the present invention is the working time of writing task personnel (people) on work ticket etc. and carries out the information handling system (work ticket record back-up system) etc. supported, it is characterized by and has following structure.
The system of present embodiment is work ticket record back-up system, utilize the information processing of computing machine, carry out the support of the job information of writing task personnel on work ticket, there is master server device, and communicate to connect to master server device, the more than one object computer system relevant with the work of staff.Object computer system exports the log information about the process in this object computer system, action.Master server device has: the first handling part, from object computer system collector journal information; Second handling part, utilizes the log information collected and the analysis condition preset, and by carrying out analyzing and processing, the action that staff implements being appointed as the information of the working time comprising every work, and storing as analysis result information; And the 3rd handling part, the information comprising the working time of every work of staff is exported to the picture of work ticket as action.
In addition, master server device is in the picture of work ticket, as action, the information of working time comprising every work is configured in chronological order in picture, even if there is multiple action in section at one time, is also calculated to each action the working time and export.
Invention effect
According to representative embodiments of the present invention, first, about above-mentioned working time recording system etc., consider above-mentioned reason (1), (2) etc., the system of project (record entry) record in detail and accurately working time not causing too large burden to keeper (staff, office worker etc.), utilize information grading detailed can be provided.Further, the second, use this system (recorded information such as working time), can carry out such as the analysis of better business, the value of its analysis result data can be promoted.Such as can specify the work of taking time most, can be discussed the improvement alternative of the abolishment of this work, lifting work efficiency etc. by this appointment.Thus, can be worth and contribute for being reduced to this or raising cause.
Accompanying drawing explanation
Fig. 1 is the figure that all summaries of the system (work ticket record back-up system) representing one embodiment of the present invention are formed.
Fig. 2 is the figure of the configuration example representing system in Fig. 1.
Fig. 3 is the figure of the relation of expression work and daily record.
(a) of Fig. 4 is the figure of the workflow of the log collection representing log collection agency, and (b) is the figure representing the workflow that the daily record of acceptance division receives.
(a), (b) of Fig. 5 is the figure of the configuration example of the log sheet representing daily record DB.
(a), (b) of Fig. 6 is the figure of the configuration example representing analysis condition table.
Fig. 7 represents to utilize analysis engine to carry out the figure of the workflow (its 1) of analyzing and processing.
Fig. 8 represents to utilize analysis engine to carry out the figure of the workflow (its 2) of analyzing and processing.
(a), (b) of Fig. 9 is the figure of the configuration example representing logged sequence.
(a), (b) of Figure 10 is the figure of the configuration example representing job information sequence.
Figure 11 represents the figure utilizing analysis engine to carry out the workflow (its 1) calculating process.
Figure 12 represents the figure utilizing analysis engine to carry out the workflow (its 2) calculating process.
Figure 13 is daily record figure.
(a), (b) of Figure 14 is the figure representing result table.
Figure 15 is the figure of the workflow representing picture Graphics Processing.
Figure 16 is the figure of the output example representing work ticket picture.
Figure 17 is for representing the figure of job information detailed picture (its 1).
Figure 18 is for representing the figure of job information detailed picture (its 2).
Embodiment
Below, be described in detail with reference to the system (work ticket record back-up system) of Fig. 1 ~ Figure 18 to one embodiment of the present invention.In addition, for illustration of in whole figure of embodiment, as principle, same-sign is paid to same section, and omit its repeat specification.
[summary]
The system of present embodiment comprises staff's terminal (work terminal) and target server etc., have: the first handling part, collect and obtain the log information (also referred to as daily record data) of the objective system exported by Agent etc. from each objective system be associated (department of computer science unify device etc.); Second handling part, based on the above-mentioned log information collected and the condition (analysis condition) etc. presetting (definition), by carrying out analyzing and processing, the action (working time etc. of each work) that object staff implements automatically is measured and even specified, store as analysis result, and be automatically recorded on work ticket (information by computer management); And the 3rd handling part, be made into the picture (work ticket picture) of the information comprising above-mentioned work ticket, and export, be supplied to user's (making it browse).In addition native system also has following function, after the above-mentioned work ticket picture of making, and the operation that staff (user) can add, revise image content (information).Thus, can apply in a flexible way in the grasp and improvement etc. of the business such as organized.
In addition, the information such as every working time worked, according to the information of the action of recording in above-mentioned work ticket, work ticket picture, export (working time etc. of every work), are configured according to time sequencing by the system of present embodiment.In addition, according to every work, in time sequencing, the independent work (daily records of the process in objective system, action etc.) of be associated with this work (as inscape) is gathered in units of group, the working time of this work in units of group is calculated and shown.In this external time sequencing, even if when there is multiple action in section at one time, also can respective action designated firing duration be exported.In addition for the work in units of group, user optionally can show details by detail button.
[system architecture (1)]
All Sketchs of the system (work ticket record back-up system) 1 of present embodiment shown in Figure 1.The structure of native system (work ticket record back-up system) 1 is that multiple objective system 2 is connected with master server 100 by communication network 90.In this example, have as objective system 2: staff's terminal (PC) 200, entry and exit control system 300, Telephone Management System 400, mail management system 500, planning chart system 600, target server/PC700 and working Work management system 800.
Objective system 2 is the system and device that are associated with the work of staff (people of writing task time etc., object personnel), is to carry out the object that log information (daily record data) collects, and is provided with log collection agency 160 separately.The structure of log collection agency 160 is comprise the program be handled as follows: collect the log information (daily record data) for job record from the objective system 2 being provided with log collection agency 160 self, and be sent to master server 100 (acceptance division 130).Log information (daily record data) is recorded in the journal file in each objective system 2.
Master server 100 is for being provided with the server unit of the main composition key element of native system 1.The structure of master server 100 is for having: work ticket picture 110, analysis engine 120, acceptance division 130, analysis/result DB140, daily record DB150 etc.Master server 100 possesses the known key element such as processor, storer, communication interface and forms, and realizes each portion by software program process.
The structure of acceptance division 130 is comprise the program be handled as follows: collect/receive daily record data via communication network 90 from the log collection agency 160 of each objective system 2, and be stored to daily record DB150.Daily record DB150 is DB acceptance division 130 being carried out to store and management from the daily record data that log collection agency 160 receives.
The structure of analysis engine 120 is comprise the program be handled as follows: analysis condition according to the rules, from the daily record data of daily record DB150, extracted the information such as the action of staff and working time by analyzing and processing, and the working time etc. of every work is calculated.Analysis result is stored to condition/result DB140 by analysis engine 120.
Condition/result DB140 is the DB that the data message such as the analysis condition used analysis engine 120 and the result carrying out analyzing gained by analysis engine 120 stores, manages.Condition/result DB140 and daily record DB150 is made up of storer (memory), storer (storage), DB server etc.
Work ticket picture 110 is based on above-mentioned daily record data and analysis result, by the picture that the information of the job record in work ticket, the information of analysis result etc. (working time etc. of every work of staff) carry out showing, it is the example of graphic user interface (GUI).Each user can browse from terminal etc. this work ticket picture 110.In addition, work ticket picture 110 adopts the structure comprising the routine processes portion (in other words, being work ticket picture making handling part) making/manage this picture.In addition, master server 100 can show this picture by the display of self, also can make/send this picture data via communication network 90 according to the requirement of user terminal, and show this picture on the display of user terminal.
The terminals such as the PC that staff's terminal (PC) 200 uses for staff.Target server/PC700 conducts interviews and the device such as the server of the object operated or PC via communication network 90 from staff's terminal (PC) 200 as staff.
Entry and exit control system 300 utilizes known technology, to the system that the discrepancy room of user in buildings (comprising staff) is managed by the certification of each door/controlled.
Telephone Management System 400 utilizes known technology, answers to the telephone call between the user's (comprising staff) in buildings the system managing/control.Mail management system 500 utilizes known technology, to the system that the mail transmission/reception of the terminal of the user's (comprising staff) in LAN manages/controls.
Planning chart system 600 utilizes known technology, the business plan table of the in-house users (comprising staff) such as company carried out to the system of record management.Working Work management system 800 utilizes known technology, the actual conditions of the working work (turning out for work) of the in-house users (comprising staff) such as company carried out to the system of record management.
As described later, the objective system 2 in Fig. 1 does not possess necessity of above-mentioned whole system, only can possess a wherein part yet, or replace with the system of other kinds, device.
[System's composition (2)]
The configuration example of the system (work ticket record back-up system) 1 of Fig. 1 shown in Figure 2.The structure of master server 100 is for having control part 11 (such as CPU), storage part 12 (such as RAM etc.), Department of Communication Force 13, input part 14, efferent 15 etc., by the process of above-mentioned formation, realize work ticket picture 110, analysis engine 120, acceptance division 130 etc.In addition, master server 100 is connected with user terminal 3, and user accesses master server 100 by user terminal 3 (such as having the PC etc. of Web browser) and browses work ticket picture 110.
The structure of objective system 2 is for having control part 21 (such as CPU), storage part 22 (such as RAM etc.), Department of Communication Force 23, input part 24, efferent 25 etc., by the process of above-mentioned formation, realize the function of objective system self and the process of log collection agency 160.
Further, data message described later example is shown.Objective system 2 has the journal file 161 being acted on behalf of 160 management by log collection, and is stored in the daily record data 162 of journal file 161.Master server 100 has: log sheet 151 (storing the daily record data 162 collected), is stored in daily record DB150; Analysis condition table 141, is stored in condition/result DB140; And result table 142 etc.There is logged sequence 121, job information sequence 122, daily record Figure 123 etc. in addition that processed by analysis engine 120/managed.
Further, native system also has following functions: be automatically made into work ticket picture 110 in master server 100 after, by staff's (staff's terminal 200 etc.) or other users (user terminal 3 etc.), can the content of work ticket picture 110 (information) be added/be revised.Thus, the weak point of process automatically can manually be supplemented, thus can realize more high-precision control.
Further, the user (supvr etc.) specified can carry out the setting of analysis condition etc. by user terminal 3 pairs of master servers 100.
In addition, although do not illustrate, the work ticket information used in work ticket picture 110 and picture data etc. also can manage being stored in DB in addition.Also can the systems/devices integrated with user terminal 3 by master server 100 form in addition.Also can adopt in addition by the processing sections such as analysis engine 120, work ticket picture 110 from device form, then the mode cooperated.
[relation of work and daily record]
Use Fig. 3, be described by the relation of concrete example to work and daily record.In Fig. 3, from left side, represent clientage (U0) action, staff (U1) action, staff's terminal (PC) 200, target server 700 and Telephone Management System 400.Be longitudinally the flow process of action and process etc., S0-1 etc. represent action or treatment step etc.Left side 2 row (U0, U1) represent certain clientage (being labeled as U0) certain staff (being labeled as U1) being carried out to working delegation, and the action that the staff of this trust object (U1) is respective.In addition, each process of right side staff's terminal (PC) 200 of 2 list diagrams 1, Telephone Management System 400 and target server 700, and to the log information (daily record data) etc. that corresponding each journal file (201,401,701) exports.Corresponding each log collection agency 160 is to journal file output journal information (daily record data).
The overall work (new user registers and entrusts corresponding work) supposed at Ben Tunei as, certain clientage U0 entrusts the work (work of entrusting separately) of specifying to certain staff U1, staff U1 accepts this trust and implements this work, until its result is returned clientage U0.Clientage U0 is such as the member etc. of Accounting Department.Staff U1 is such as the member of IT department.Above-mentioned work (work of entrusting separately) of specifying is such as the information handling system " XXX system " of specifying used company carries out the work of new user's registration (interpolation).Use this figure, it is desirable to understand the daily record data exported when staff being worked in native system and to confirm and from the flow process/impression of the only work of this daily record data middle finger order.
(1) first, the working delegation mail sending sent by clientage U0 is to staff U1 (S2-1), and staff U1 (staff's terminal 200) receives this mail (S1-1).The work of this trust is, the work of new user's registration of appointing system " XXX system ".Operational terminal 200 (U1), while this mail of reception (S2-1), exports the reception daily record of this mail to journal file 201 (S21-1).
(2) staff U1 is the content of confirmation S1-1 and calls (S1-2) to clientage U0, and clientage U0 receives the phone (S0-2) from staff U1.Now, in Telephone Management System 400, answer (S4-1) owing to carrying out this telephone call, and export this daily record to journal file 401 (S41-1).
(3) staff U1 logs in (S1-3) target server 700 (for forming the server of " XXX system " this example) in order on commission work from staff's terminal 200.Now, in staff PC200, start remote access facilities (S20-2), carry out the process (S2-3) of Telnet target server 700.Now, in staff's terminal 200, the daily record (S21-3) of the daily record (S21-2) that this remote access facilities starts and Telnet is output to journal file 201.And meanwhile, in target server 700, the daily record (S71-1) of the login process (S7-1) when staff U1 (staff's terminal 200) carries out Telnet (S2-3) is output to journal file 701.
(4) staff U1 implements on commission work, i.e. the work (S1-4) (the setting work of such as ID, password etc.) of new user's registration of " XXX system ".Now, in target server 700, the daily record (S71-2) during " XXX system " new user registration process (S7-2) is output to journal file 701.
(5) after this, staff U1 (staff's terminal 200) logs off (S1-5) from target server.Now correspondingly, in staff's terminal PC 200, terminate remote access facilities (S2-4), and the daily record (S21-4) this terminated exports journal file 201 to.And now correspondingly, in target server 700, implement to log off process (S7-3), this daily record of logging off (S71-3) is output to journal file 701.
(6) last, it is work (new user's registration) completed mail (S1-6) that staff U1 sends content to clientage U0.The mail (S0-3) that the work that clientage U0 reception staff U1 sends completes.Now, in staff's terminal 200, the daily record (S21-5) of this mail sending (S2-5) is sent to journal file 201.
As mentioned above, collect by log collection agency 160 daily record data exported to each journal file.
[log collection]
The process using Fig. 4 relevant to log collection is described.Fig. 4 (a) represents the process of log collection agency 160, and Fig. 4 (b) represents the process of acceptance division 130.
Fig. 4 (a) illustrates the process that the daily record (daily record data) that log collection acts on behalf of 160 pairs of objective systems 2 is collected.Log collection agency 160 is preset with for conditions such as the journal file 161 (as previously mentioned) of the daily record of monitored object system 2 and acquisition times (such as at regular intervals).
(S301) log collection agency 160 is according to set condition, from the journal file 161 of predetermined objective system 2, only extract qualified object daily record data in the predetermined moment (acquisition time), and read in this whole daily record data.
(S302) then, log collection agency 160 changes according to predetermined conversion rule (condition) the daily record data read in S301, and is sent to master server 100 (acceptance division 130).In addition, the daily record data (daily record data of collection) after conversion is called 162.
Fig. 4 (b) illustrates that acceptance division 130 receives daily record data 162 from the log collection agency 160 of objective system 2, and is stored to daily record DB150.
(S303) acceptance division 130 performs dormancy on one side repeatedly, often waits for and acts on behalf of 160 daily record datas 162 sent by log collection.Acceptance division 130 receives acts on behalf of 160 daily record datas 162 sent by log collection.
(S304) daily record data 162 received is stored to daily record DB150 by acceptance division 130.
[log sheet]
Fig. 5 (a) represents the structure example of the log sheet 151 in daily record DB150.The above-mentioned daily record data 162 collected is stored in this log sheet 151.Have daily record ID in this log sheet 151, daily record obtain source place, date-time, user, application (AP), AP parameter, event id, the project such as event detail.Daily record ID is the unique identifier of (daily record data 162) in log sheet 151.It is server name or filename etc. that daily record obtains source place, can specify the information in the place (objective system 2, journal file etc.) obtaining daily record data 162.Date-time is the date-time (such as date Hour Minute Second) that this daily record is output.User is the user account name (namely corresponding staff) implementing operation exporting destination as this daily record.Application (AP) exports the title (comprising OS, middleware and other programs) of the application of destination for this daily record.AP parameter is the parameter that the application of this daily record output destination is specified.Event id is the information such as the identifier can specifying this daily record output content.Event detail is the details of this daily record output content.
Fig. 5 (b) represents the concrete example of the data of described log sheet 151.
[analysis condition]
Fig. 6 (a) represents the structure example storing the analysis condition table 141 of the analysis condition that analysis engine 120 uses.This analysis condition table 141, is judged a kind of daily record is ineligible by a record (corresponding analysis condition) there being multiple analysis condition every action.The formation of analysis condition (record) analyzes ID, work ID, work for having, sequentially, attribute, limit value, daily record obtain the projects such as source place, presentation time condition, text retrieval, Time Calculation method.Analyzing ID is identifier unique in analysis condition table 141.Work ID is when each daily record being divided into groups as a job, is used to specify the identifier of work, is the unique identifier of every work.The title of " work " work shown by work ID.Order is the value (start, end) representing the condition for identification being the daily record occurred at first and finally in the work shown by work ID.It is " necessary " or " arbitrarily " that attribute is specified.Limit value represents the limit value of the daily record (daily record data) that can be associated with an analysis condition (work).Exceed this limit value and the daily record manifested is considered as non-same work.Daily record obtains source place and represents the place (objective system 2, journal file etc.) that daily record is collected.Presentation time condition specifies the condition about the presentation time of the daily record (daily record data) be associated with a job.Such as at first between (start) and last (end).Text retrieval specifies in the text line (for judging qualified text) that should comprise in each daily record data of log sheet 151.Text retrieval comprises the text line of the user met in log sheet 151, AP, AP parameter, event id, event detail projects.Time Calculation method is specified to calculate the daily record single time from during the daily record measuring and calculating working time, is calculate the time according to " from qualified daily record to next daily record " or " from previous daily record to qualified daily record ".
Fig. 6 (b) represents the object lesson of the data of analysis condition table 141.
[analysis engine-analyzing and processing]
Fig. 7, Fig. 8 is used to be described the workflow utilizing analysis engine 120 to carry out analyzing and processing below.
(S701), in Fig. 7, analysis engine 120 makes the logged sequence 121 stored with the default value of the incongruent log information of analysis condition (daily record data) from the beginning.Logged sequence 121 is shown in aftermentioned Fig. 8.
(S702) and analysis engine 120 makes the job information sequence 122 of storing daily record sequence 121, the acquiescence logged sequence 121 be made in S701 is stored in this job information sequence 122.Job information sequence 122 is shown in aftermentioned Figure 10.
(S703) after, to running through all analysis conditions from condition/result DB140, following circular treatment is implemented.In S704, from the analysis condition table 141 of analysis/result DB140, read in an analysis condition.
(S705) to running through all daily records from daily record DB150, following circular treatment is implemented.In S706, from the log sheet 151 of daily record DB150, read in a daily record data.
(S707) analysis engine 120 confirms whether the daily record data read in S706 meets analysis condition.When not meeting (no), in S708, from job information sequence 122, reading in the logged sequence data that work ID is default value, in S709, qualified daily record is added into logged sequence 121.Be linked into node A1 afterwards, repeat above-mentioned circulation (after S703).
(S710) when in above-mentioned S707 for meeting time (YES), then analysis engine 120 is in S710, checks whether " sequentially " in the analysis condition that this daily record meets is start.The (YES) when being start in above-mentioned S710, in S711, makes logged sequence 121 again with object work ID, in S712, with the work ID be associated with the analysis condition met, logged sequence 121 is stored to job information sequence 122.Now, the value that the start of job information sequence 122 (Figure 10) arranges is set as TRUE.In S713, this daily record is added in logged sequence 121.Be linked into node A1 afterwards, repeat above-mentioned circulation (after S703).When in above-mentioned S710 being the situation beyond start (no), enter into Fig. 8 (A2).
(S720), in Fig. 8, in S720, check in the analysis condition of this daily record, whether " sequentially " is End.When being (YES) during above-mentioned End, in S721, reading in from job information sequence 122 and being same work ID with the work ID be associated with the analysis condition that qualified daily record meets and End is classified as the logged sequence data of FALSE.In addition, when not having qualified logged sequence, logged sequence is made with object work ID.
In S722, qualified daily record is added in the logged sequence of S721, and, in S723, the value that the End of job information sequence 122 arranges is changed to TRUE.Be set as TRUE by the value arranged by this End, represent there is no this above daily record data be associated with this logged sequence (in order to no longer further storing daily record).
(S730) when being non-End in above-mentioned S720 (no), in S730, to read in from job information sequence 122 as same work ID and the value of End row is the logged sequence data of FALSE.Afterwards in S731, check in this logged sequence the daily record whether existing and there is same analysis ID, and check whether its quantity does not exceed the limit value of analysis condition.The (YES) when not exceeding, in S732, is added into daily record in this logged sequence 121.When above-mentioned exceeding (no), in S740, from job information sequence 122, read in the logged sequence data that work ID is default value, in S741, daily record is added in this logged sequence 121.Get back to the node A1 of Fig. 7 afterwards, repeat above-mentioned circulation (after S703).
[logged sequence]
Fig. 9 (a) represents the structure example of above-mentioned logged sequence 121.Logged sequence 121 stores the data (log information) of log sheet 151 and the data (analysis condition information) of analysis condition table 141.Logged sequence 121 has catalogue, work ID, daily record ID, analyze ID, daily record obtains the projects such as source place, date-time, user, application (AP), AP parameter, event id, event detail, Time Calculation method, order.Catalogue is the identification serial number of the position represented in this logged sequence 121.The work ID that work ID is the analysis condition table 141 after being associated with the analysis condition that qualified daily record meets.Daily record ID is the daily record ID of the log sheet 151 of qualified daily record.Analyze the analysis ID of ID for the analysis condition table 141 after being associated with the analysis condition that qualified daily record meets.The information of project corresponding in the log sheet 151 (as previously mentioned) that " daily record obtains source place " ~ " event detail " is qualified daily record.Time Calculation method is the value of " Time Calculation method " in the analysis condition table 141 after being associated with the analysis condition that qualified daily record meets." sequentially " be the value of " sequentially " in the analysis condition table 141 after being associated with the analysis condition that qualified daily record meets.
Fig. 9 (a) represents the object lesson of the data of logged sequence 121.
[job information sequence]
Figure 10 (a) represents the structure example of job information sequence 122.Job information sequence 122 has the project such as catalogue, work ID, Start, End, coincidence rate, logged sequence data thing.Catalogue is the identification serial number of the position represented in this job information sequence 122.The work ID that work ID is the analysis condition table 141 after being associated with the analysis condition that qualified daily record meets." Start ", for representing that value that in the analysis condition table 141 that is associated with analysis condition, " sequentially " arranges is the mark (TRUE/FALSE) whether the daily record of Start is comprised in logged sequence 121, wherein, analysis condition is associated with the ID that works." End ", for representing that value that in the analysis condition table 141 that is associated with analysis condition, " sequentially " arranges is the mark (TRUE/FALSE) whether the daily record of End is comprised in logged sequence 121, wherein, analysis condition is associated with the ID that works.Coincidence rate represents that the much degree of daily record data in logged sequence 121 meet the ratio that attribute in analysis condition table 141 is necessary all analysis conditions.The situation that logged sequence data representation logged sequence 121 is stored self.
[output example of work ticket picture]
Afterwards, Figure 16 illustrates the picture output example of work ticket picture 110.In addition, for how carrying out the measuring and calculating of working time and how carrying out picture and export and will describe in detail below.At this, be with what kind of export as target processes to understand aftermentioned process, and first picture output example is shown.
In this picture, as shown in the figure, according to every work (example: work ID=1,2,3, nothing) (longitudinal direction) show log data in chronological order.Same work (action) and continuously/relevant daily record data are shown as and are called with one discernible group of the identifier organizing ID.Show according to each grouping measuring and calculating time (working time).In addition, detail button shows together according to each group, after user clicks detail button, just can show the job information detailed picture (aftermentioned Figure 16) of the detailed content that can confirm daily record data.
Relation between work ID and daily record, defers to the relation between aforesaid job information sequence 122 and logged sequence 121.Work ID shown by this picture is work ID described in job information sequence 122, and the daily record shown by this picture is be stored in the log information (daily record data) in the logged sequence data (121) that are associated with the ID that works.
In this picture, the information of working time comprising every work is configured in chronological order as action and shows.In the time sequencing of each work, gather for the work in units of group by forming the independent process/action of this work, the working time of this work in units of group is calculated and shown (1001).In the configuration of time sequencing, even if when there is multiple action in section at the same time, also each action designated firing duration is exported.
[working time measuring and calculating process (1)]
Next, Figure 11 is for representing that analysis engine 120 is implemented, calculating the workflow diagram of the process of the working time exported on work ticket picture 110.
(S1101) analysis engine 120 makes the daily record Figure 123 (aftermentioned Figure 13) that can sort, for sorting (rearranging) to all daily record datas (log information) be stored in all logged sequence 121 of being made into by the process of earlier figures 7, Fig. 8 in chronological order.This daily record Figure 123 is the sequence with ranking function, can rearrange based on the date-time of daily record data according to time sequencing.
After (S1102 ~ S1105), analysis engine 120 starts the circular treatment to running through whole daily record data.First, in the circular treatment from S1102, implement the circular treatment run through from the job information sequence 122 be made in the figure 7 till whole logged sequence 121.From job information sequence 122, logged sequence 121 data are read in S1103.In the circular treatment from S1104, use nested enforcement from logged sequence 121, whole daily record data is read complete till circular treatment.From logged sequence 121, a daily record data is read in S1105.
(S1106) analysis engine 120 value of the date-time of daily record data of will read in S1105, (registration) is added in daily record Figure 123 as keyword, the work ID of daily record data, daily record ID and analysis ID are similarly carried out adding (registration), and adds the value of the coincidence rate of (registration) job information sequence 122.After completing this process, just store the date-time of whole daily record data, work ID, daily record ID in daily record Figure 123, analyze ID, coincidence rate.
[daily record figure]
Figure 13 represents the structure example of daily record Figure 123.Daily record Figure 123 is the sequence with ranking function, can rearrange based on the date-time of daily record data according to time sequencing.Daily record Figure 123 has date-time, work ID, coincidence rate, daily record ID, analyzes the project such as ID, mark." date-time " ~ " analyzing ID " is the attribute becoming keyword.Date-time is the project that can sort based on this date-time to whole daily record figure key elements (log information).The work ID of work ID belonging to daily record.Coincidence rate represents that attribute in analysis condition table 141 is qualified ratio in necessary all analysis conditions.Daily record ID is identifier unique in log sheet 151 (can be specified by this daily record ID is which daily record in log sheet 151).Analyzing ID is identifier (can be specified which analysis condition met in analysis/result table 141 by this analysis ID) unique in analysis/result table 141.About mark, when same daily record ID is consistent with multiple work ID, coincidence rate is the highest, and mark is set as on, other, mark is set as off.When carrying out picture display, only show label is the log information of on.Default value is blank, when for time blank, represents that this daily record is inconsistent with work ID.
[working time measuring and calculating process (2)]
(S1107) following, in the S1107 of Figure 11, first analysis engine 120 uses the value of date-time, sorts according to time sequencing (ascending order) to above-mentioned daily record Figure 123 (its whole key element) be made into.
(S1108) in S1108, following circular treatment is started, till read in whole daily record data (whole key element) from daily record Figure 123.In this circular treatment, in S1109, be first that keyword reads in daily record Figure 123 key element with date-time.Be linked into Node B 1 afterwards, continue in fig. 12.
(S1200) Figure 12 represents the follow-up of the measuring and calculating process of Figure 11.In S1200, analysis engine 120 checks in daily record Figure 123 key element of reading in S1109, whether there is daily record Figure 123 of multiple time same date.If be unique key element (no), then in S1201, based on the value analyzing ID and to read in from analysis condition table 141 time measuring method, and calculate according to the method the time (working time) that the work that is associated with daily record spends herein.Such as, when the value of time measuring method is designated as " from the daily record of applicable condition to the time of next daily record ", read in next daily record from daily record Figure 123, and the difference of measuring and calculating and the date-time of this daily record.
(S1202) after in S1202, last outcome record is read in from the result table 142 (aftermentioned Figure 14) in condition/result DB140.Record work ID, group ID, the daily record ID be associated with working time of each group in this outcome record, analyze ID etc.Group ID uses same group of ID in the daily record data exported continuously with same work ID.A record of result table 142 carries out record by each group of ID.
(S1203) object of reading in last daily record in above-mentioned S1202 is, in S1203, confirm whether the daily record data that last outcome record is associated with measured daily record Figure 123 key element has same work ID, and confirm whether the daily record data with same work ID is continuously output.If the identical (YES) of work ID of the work ID of outcome record last in S1203 and measured daily record data, then in S1205, the value arranged in the time of last outcome record add register after time of calculating.And meanwhile, daily record ID and analysis ID is carried out interpolation registration as a part for calculated daily record data, and opens with CSV.When outcome record last in S1203 is different from the work ID of calculated daily record data (no), then in S1204, make new outcome record and be added in result table 142, and the work ID of calculated daily record data being registered in work ID row.In addition, outcome record identical with calculated work ID in result table 142 is retrieved, confirm the value of maximum group of ID, during the value registration this value added afterwards after 1 arranges to group ID.In addition, the time of calculating is registered in the time row of result table 142.In addition, in the value registration of the daily record ID of calculated daily record data and analysis ID being arranged to daily record ID and analysis ID.
(S1206) on the other hand, in aforementioned S1200 when there is daily record Figure 123 key element of multiple time same date (YES), in S1206, analysis engine 120 checks in the plurality of daily record Figure 123 key element, whether there is identical daily record ID.The (YES) when there is same log ID, daily record data with meet multiple analysis condition, when the candidate now show the action of staff's enforcement has multiple.In this case, preferentially carry out time measuring and calculating to coincidence rate height person in daily record Figure 123 key element in present embodiment, the daily record Figure 123 key element low to coincidence rate does not carry out time measuring and calculating.For reaching this object, in S1207, compared by the coincidence rate of daily record Figure 123 key element with same daily record ID, the mark that will be worth daily record Figure 123 key element of large person (coincidence rate height person) specifies (setting) to be on.And the mark that will be worth daily record Figure 123 key element of little person (the low person of coincidence rate) specifies (setting) to be off.When there is not daily record Figure 123 key element with same daily record ID (no), skip these process (S1207).
(S1208) next from S1208, the circular treatment of reading in the whole daily record Figure 123 key elements joined with time correlation same date is one by one implemented.In following step, the time that when implementing to be single situation with daily record Figure 123 key element, (S1201 ~ S1204) is identical calculates and carries out the process of object information registration at result table 142.In this external S1212, when exist in the process of aforementioned S1205 daily record Figure 123 key element be masked as daily record Figure 123 key element of off time, when registering in outcome record, only daily record ID is transformed to negative value and registers.In aftermentioned process, only show coincidence rate soprano to during picture (110) output journal information.Now, read in data process from result table 142, known above-mentioned daily record ID is negative value person is not that coincidence rate is the highest, thus can skipped-picture export.
[result table]
Figure 14 (a) represents the structure example being stored in the result table 142 of condition/result DB140.Result table 142 has ID, work ID, group ID, time, daily record ID, analyzes the projects such as ID.ID is the unique identifier of result table 142 (record).Work ID is the work ID be associated with a record.Group ID is the group ID (representing the group of aforesaid same work) be associated with a record.Time is the aggregate value of the time after calculating from the daily record data be associated according to each group of ID.The daily record ID CSV be associated is registered by daily record ID.Analyze ID the analysis ID CSV consistent with the daily record ID be associated is registered.
[output processing]
Next, Figure 15 represents the workflow diagram of the data of structure based table 142 (Figure 14) to the process (picture Graphics Processing) of work ticket picture 110 (example: the picture of Figure 16) output journal information and job information (how long this work takes) etc.At this, work ticket picture 110 (work ticket picture making handling part) implements the working time etc. that result table 142 (Figure 14) made from the process of Figure 11 and Figure 12 reads in whole daily record data information, working time and each group, and is exported to the process on picture.
(S1501) work ticket picture 110 (work ticket picture making handling part) first makes for arranging according to the journal displaying of time sequencing to output journal information on picture according to each work ID.Afterwards in S1502, start to be equivalent to the circular treatment that the quantity of record in result table 142 is secondary.In S1503, read in a record (outcome record) in result table 142.Again in S1504, be equivalent to the circular treatment that the quantity of the daily record ID registered in outcome record is secondary by nested enforcement.
(S1505) in S1505, confirm whether the value of the daily record ID of outcome record is negative value.When daily record ID for negative value (YES) represents that this coincidence rate is low as mentioned above, therefore skipped-picture output processing (because not showing, so do not carry out any process) in S1511.
(S1506) above-mentioned when being nonnegative value (no), in S1506, read in record (daily record data) based on daily record ID from log sheet 151 (Fig. 5).In S1507, to the value that journal displaying row (S1501) details (event detail) that export this record (daily record data) arrange.Such as, about exporting 15 words started most.
(S1508), after exporting the daily record data of whole daily record ID to picture by above-mentioned steps, in S1508, pictures display key element (GUI parts) such as the mark that longitudinally covers the log information exporting journal displaying row to or square frame are made.Afterwards in S1509, in the above-mentioned mark be made into, export the value of the time in (display) group ID and result table 142.Such as in 1001 displays of Figure 16.Afterwards, in S1510, on the side of above-mentioned mark (1001), show the detail button of the details for confirming aforesaid daily record.Such as in 1002 displays of Figure 16.
[job information detailed picture]
Figure 17, Figure 18 show the example of the above-mentioned job information detailed picture picture of the situation shown by the detail button of the details for confirming daily record (assuming that by) with the form of the table information shown by picture.In fig. 17, adopt and the identical numerical value of picture example in Figure 16, the value of work ID and work title thereof, group ID, analysis condition coincidence rate, T.T., start time, end time is shown.The details etc. of show log data in figure 18.In the table example of Figure 18, from left side, Display directory, work ID, daily record obtain the projects such as source place, date-time, user, AP, AP parameter, event id, event detail, analysis ID, time measuring method, order.
In addition, although do not record in this example, but also can not show at picture together at other log informations etc. of picture display because coincidence rate is low.User can carry out selection display to it in picture.
[effect etc.]
As with above-mentioned illustrated, in the system of present embodiment, the structure analyzed is carried out by utilizing the daily record data collected from objective system 2 and analysis condition etc., compared with the situation (existing system) consciously the working time etc. recorded by staff self, more accurate, the detailed working time etc. can be grasped.In addition, even if staff's attempt spurious report is conceal uncompensated overtime etc., native system also can judge it and grasp.
In the image of earlier figures 2, be illustrated based on new user's registration (interpolation) this work of appointing system " XXX system ".But be not limited to this, also can system architecture (objective system 2) in corresponding diagram 1, be applicable to various work.If the entry and exit control system 300 of Fig. 1 is for shown in example, when to utilize card key to be imported into the going out of each office, the entry and exit control system that is restricted to object of entering, also following judging can be carried out: with the daily record data of entering, going out as foundation according to native system, when enter to the daily record of the time period staff gone out do not detected from any daily record data and the time less than 15 minutes, be then considered as the rest that goes to toilet.In addition, in identical entry and exit control system 300, when obtaining the going out of meeting room, entering daily record data, when there is the planning chart system 600 of Fig. 1 of the plan of recording, managing all staff on board, contrast with the programof meeting data of this planning chart system 600, also can carry out this judgement that this time period has held meeting.
In addition, according to native system, have Fig. 1 for record, managerial staff member (employee) working, come off duty working Work management system 800 time, commuter time of staff (employee) can be judged from working Work management system 800.In addition, when in the time period beyond being on duty ~ coming off duty, during from the log information that the outputs such as staff's terminal (PC) 200, mail management system 500, entry and exit control system 300, Telephone Management System 400 are relevant to staff, then uncompensated overtime etc. can be judged as.
The special heart in the data etc. has the IT service provider of multiple staff and carries out call center and account in the enterprise of more than half and so on the cause of cause, implement staff or call center employee etc., in the service management of the office worker of regular works, effectively to utilize native system.There is provided each employee in which work, take how long and so on information accurately by utilizing native system, operator and supvr etc. can grasp deficiency or the surplus of personnel, can carry out more reliably increasing and decreasing the judgement that employee, the equipment investment that boosts productivity etc. improve cause.
Above, illustrate, but the present invention is not limited to above-mentioned embodiment according to the invention of embodiment to the present inventor, can carry out all changes in the scope not departing from its purport, this point is unquestionable.
Industrial utilizability
The present invention goes for the service management of enterprise, such as, employee's service management in the causes such as data center, call center, IT service provider.
Claims (12)
1. a work ticket record back-up system, utilizes the information processing of computing machine, carries out the support of the job information of writing task personnel on work ticket, it is characterized in that, have:
Master server device; And
More than one object computer system, communicates to connect with described master server device, and relevant with the work of described staff,
Described object computer system exports the log information relevant with the process in this object computer system, action,
Described master server device has:
First handling part, for collecting described log information from described object computer system;
Second handling part, the log information collected described in utilization and the analysis condition preset, carry out analyzing and processing, thus the action that described staff implements is appointed as the information of the working time comprising every work, and store as analysis result information; And
3rd handling part, exports the picture of work ticket to as described action using the information comprising the working time of every of described staff work.
2. work ticket record back-up system according to claim 1, is characterized in that,
Described master server device is in the picture of described work ticket, the information comprising the working time of described every work as described action is configured in chronological order in picture, even if there is multiple action in section at one time, also calculated to each action the working time and export.
3. work ticket record back-up system according to claim 1, is characterized in that,
Described master server device is in the picture of described work ticket, the information comprising the working time of described every work as described action is configured in chronological order in picture, in the time sequencing of each work, the independent process of this work of formation based on described log information, action are gathered for the work in units of group, and the working time of this work in units of group is calculated and shown.
4. work ticket record back-up system according to claim 3, is characterized in that,
Described master server device is by the operation of user, based on described log information and analysis result information, be made as job information detailed picture by with the information-related details of described every the time sequencing worked in the picture of described work ticket or with the information-related details of work in units of group in described work and show.
5. work ticket record back-up system according to claim 1, is characterized in that,
Described object computer system has agent processes portion, described agent processes portion based on setting conditional capture described in log information,
Described first handling part carries out receiving described log information from the described agent processes portion of described object computer system, and is stored to the process of DB.
6. work ticket record back-up system according to claim 1, is characterized in that,
Described analysis condition sets the relation between the process of the work of described staff and described object computer system, action, and comprises the setting of the measuring method of working time,
Described second handling part, according to the setting of the measuring method of described working time, carries out the process of the working time measuring described every work.
7. work ticket record back-up system according to claim 1, is characterized in that,
Described second handling part calculates the coincidence rate of described log information and described analysis condition,
Described 3rd handling part, when exporting the information of described action in described picture, exports the information of the high described action of described coincidence rate.
8. work ticket record back-up system according to claim 1, is characterized in that,
Described object computer system comprises:
Terminal, is used by described staff; And
Target computing machine, as the target of described staff, the terminal used from described staff conducts interviews.
9. work ticket record back-up system according to claim 1, is characterized in that,
Described object computer system comprises the entry and exit control system of the buildings of the tissue comprising described staff, and the recorded information of entering, going out comprising described staff is as described log information.
10. work ticket record back-up system according to claim 1, is characterized in that,
Described object computer system comprises:
Telephone Management System, the personnel for controlling to comprise described staff dial and receive calls; And,
Mail management system, for controlling the personnel's receiving and dispatching mail comprising described staff,
Further, described object computer system comprise described staff dial receive calls and the recorded information of receiving and dispatching mail as described log information.
11. work ticket record back-up systems according to claim 1, is characterized in that,
Described object computer system comprises:
Planning chart system, for supervisory packet containing the business plan table of described staff at interior tissue; And
Working Work management system, for supervisory packet containing described staff interior tissue working, come off duty,
Further, described object computer system comprises the recorded information of the business plan of described staff and working, next recorded information as described log information.
12. 1 kinds of work ticket record support programs, utilize the information processing of computing machine, carry out the support of the job information of writing task personnel on work ticket, it is characterized in that, have:
The program that master server device possesses; And
The program that more than one object computer system possesses, described object computer system and described master server device communicate to connect, and relevant with the work of described staff,
Program that described object computer system possesses exports the log information relevant with the process in this objective system, action,
The program that described master server device possesses, has:
Carry out the program of the first process, described first process is used for collecting described log information from the program of described object computer system;
Carry out the program of the second process, described second process utilizes the described log information collected and the analysis condition preset, by carrying out analyzing and processing, the action that described staff implements is appointed as the information of the working time comprising every work, and stores as analysis result information; And
Carry out the program of the 3rd process, the described 3rd information processing the working time of every work using comprising described staff exports the picture of work ticket to as described action.
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/JP2012/076331 WO2014057559A1 (en) | 2012-10-11 | 2012-10-11 | Work ticket recording assistance system and program |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN104704515A true CN104704515A (en) | 2015-06-10 |
Family
ID=50477047
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201280076357.7A Pending CN104704515A (en) | 2012-10-11 | 2012-10-11 | Work ticket recording assistance system and program |
Country Status (3)
| Country | Link |
|---|---|
| JP (1) | JP6073912B2 (en) |
| CN (1) | CN104704515A (en) |
| WO (1) | WO2014057559A1 (en) |
Cited By (1)
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| CN107767120A (en) * | 2017-10-27 | 2018-03-06 | 华润电力技术研究院有限公司 | A kind of work ticket display systems |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| JP2016224819A (en) * | 2015-06-02 | 2016-12-28 | 日本電信電話株式会社 | Task management system, task management method, and task management program |
| CN111583453B (en) * | 2020-04-20 | 2022-06-03 | 深圳供电局有限公司 | Secondary equipment screen cabinet operation method and device, computer equipment and storage medium |
| CN116596411B (en) * | 2023-07-18 | 2023-12-22 | 广州健新科技有限责任公司 | Production safety evaluation method and system combining two-ticket detection |
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Also Published As
| Publication number | Publication date |
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| JP6073912B2 (en) | 2017-02-01 |
| JPWO2014057559A1 (en) | 2016-08-25 |
| WO2014057559A1 (en) | 2014-04-17 |
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Application publication date: 20150610 |