CN104683974A - Method for automatically managing yellow page library and network side device - Google Patents

Abstract

The invention relates to a method for automatically managing a yellow page library and a network side device. The method comprises the following steps of acquiring an operation instruction reported through a service platform by a client; recognizing the operation instruction; carrying out a processing operation corresponding to an instruction type on yellow page information of the operation instruction of the client in the yellow page library, according to the recognized instruction type. According to the embodiment provided by the invention, automatic management on the yellow page library is realized, when a large amount of yellow page information needs to be deleted or changed, the yellow page information in the yellow page library can be updated in real time, so that the real-time performance and the accuracy of the yellow page library are improved and the man power and material resources are saved.

Description

The method in automatic management Yellow Page storehouse and network equipment

Technical field

The present invention relates to computer realm, particularly relate to a kind of method and network equipment of automatic management Yellow Page storehouse.

Background technology

Yellow Page is international industrial and commercial enterprises' telephone directory book by enterprise nature and product category layout, to publish enterprise name, address, telephone number etc. for body matter, is equivalent to the residence booklet of the industrial and commercial enterprises in a city or area.Free Chinese Yellow Page, business directory, directory, comsuption guide etc. popular on present the Internet also can be the form of expression of Yellow Page.Online Yellow Pages derive from various information channel, as the enterprise's webpage on statistical department, administrative department, customs, Department of Commerce, industrial and commercial bureau, employer's organization, financial institution, company information publication, Yellow Page, exhibition proceedings, newpapers and periodicals media, the Internet, various register publications etc.

The yellow page information grabbed from the Internet is all much that some may be abandoned already not through textual criticism, and some may mistake.At present, the mode safeguarded the yellow page information in Yellow Page storehouse is mostly adopt artificial mode, when some yellow page information that namely staff is known in Yellow Page storehouse has not existed or occurred the situations such as change, has adopted and is manually deleted or revise.Yellow page information enormous amount in Yellow Page storehouse, if within one day, there is the yellow page information that thousands of needs are modified and changed, now just needs the time of 3 ~ 5 people Hua Yitian just can complete, and causes the renewal speed in Yellow Page storehouse slow and labor intensive.

Summary of the invention

In view of the above problems, the present invention is proposed so that provide a kind of to overcome the problems referred to above or the method in automatic management Yellow Page storehouse solved the problem at least in part and network equipment.

According to first aspect of the present invention, provide a kind of method of automatic management Yellow Page storehouse, comprising:

Obtain the operation instruction that client is reported by customer service platform;

Described operation instruction is identified;

According to the instruction type identified, process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

According to second aspect of the present invention, provide a kind of network equipment, comprising:

First acquisition module, for obtaining the operation instruction that client is reported by customer service platform;

First identification module, for identifying described operation instruction;

Processing module, for according to the instruction type identified, carries out process operation corresponding to described instruction type to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

By technique scheme, the technical scheme that the embodiment of the present invention provides at least has following advantages:

The technical scheme that the embodiment of the present invention provides is by docking customer service platform, obtain the operation instruction that yellow page information corresponding in Yellow Page storehouse is operated that client is reported by customer service platform, then by instruction type that identifying operation indicates, and carry out process operation corresponding to described instruction type according to the yellow page information of the instruction type identified to the instruction of client described in Yellow Page storehouse operation, achieve the automatic management to Yellow Page storehouse, in needs deletion or when becoming more substantial yellow page information, can the be real-time yellow page information in Yellow Page storehouse be upgraded, improve information real-time and the accuracy in Yellow Page storehouse, and use manpower and material resources sparingly.

Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to better understand technological means of the present invention, and can be implemented according to the content of specification, coordinates accompanying drawing to be described in detail as follows below with preferred embodiment of the present invention.

Accompanying drawing explanation

By reading hereafter detailed description of the preferred embodiment, various other advantage and benefit will become cheer and bright for those of ordinary skill in the art.Accompanying drawing only for illustrating the object of preferred implementation, and does not think limitation of the present invention.And in whole accompanying drawing, represent identical parts by identical reference symbol.In the accompanying drawings:

Fig. 1 shows the schematic flow sheet of the method in the automatic management Yellow Page storehouse that the embodiment of the present invention one provides;

Fig. 2 shows the schematic flow sheet of telephone navigation example in the method in the automatic management Yellow Page storehouse that the embodiment of the present invention one provides;

Fig. 3 shows communications access in the method in the automatic management Yellow Page storehouse that the embodiment of the present invention one provides and reminds the schematic diagram of an instantiation at interface;

Fig. 4 shows the structural representation of the network equipment that the present embodiment two provides.

Embodiment

For making the object of the embodiment of the present invention, technical scheme and advantage clearly, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.

As shown in Figure 1, the schematic flow sheet of the method in automatic management Yellow Page storehouse that provides of the embodiment of the present invention one.The executive agent of the described method that the present embodiment provides can be network equipment, as network side server, and cloud server.Concrete, the described method that the present embodiment provides, comprising:

The operation instruction that step 101, acquisition client are reported by customer service platform.

In the specific implementation, this step can realize in the following way:

First, the docking procedure by presetting docks the background system of described customer service platform.

Wherein, described docking procedure can be shell script, and this shell script can be PHP (Hypertext Preprocessor, HyperText Preprocessor) general script-language program of increasing income.Docking procedure is exactly generate the interface for docking with other websites or background system, reached the network side server with described interface and got information in other websites or background system by described interface, or the information in other websites or background system is sent to specified network side server by described interface.

Then, from described background system, the operation instruction that described client reports to described customer service platform is obtained.

In actual applications, described customer service platform can be short message customer service platform, voice customer service platform etc.Corresponding different customer service platforms, user can be note operation instruction, voice operating instruction or button operation instruction by the described operation instruction that client reports.Namely this step can be specially:

Obtain the described note operation instruction that client is reported by short message customer service platform;

Or, obtain the described voice operating instruction that client is reported by voice customer service platform;

Or, obtain the described button operation instruction that client is reported by voice customer service platform.

It should be noted that, the client mentioned in the embodiment of the present invention is communication equipment, as mobile phone, panel computer etc.

Step 102, described operation instruction to be identified.

In the specific implementation, be also different by the form of expression of the operation instruction accessed by different customer service platforms.Such as, the note operation instruction got by short message customer service platform is the form of short message, as instruction content+enterprise name; The form of expression of the operation instruction got by voice customer service platform can be voice operating instruction, also can be button operation instruction, and as the voice instruction that user sends according to Voice Navigation, or user is according to the corresponding operation push-button of Voice Navigation touch-control.

Fig. 2 shows user reports operation instruction example according to the corresponding operation push-button of Voice Navigation touch-control.As shown in Figure 2, user uses communication terminal to dial assigned telephone number (as 010-59059360), can hear first order services selection prompt tone after dialling in.Such as, this first order services selection prompt tone is that the machine is dialed counterpart telephone and shown wrong title or phone marked erroneous class problem please by " 2 "; Physical keyboard in user's triggered communication terminal or dummy keyboard, then can hear following second level services selection prompt tone: 1, close the machine mistake title please by " 1 "; 2, wrong title is revised please by " 2 "; 3, fixed telephone user revises this wrong title please by " 3 "; 4, the inquiry of harassing call mark final time is please by " 4 "; 5, again please return please by " 0 " etc. by " # ".If user triggers button " 1 ", then user can hear the prompt tone of " you are good, and system have recorded your caller ID, and closing process is done for this caller ID in backstage, comes into force, thanks to your use, goodbye, return please by " # " in two working days ".If user triggers button " 2 ", then user can hear " you are good, revise this mobile phone businessman show and editing short message GM+ enterprise name please be sent to 106901336094, hard of hearing please by #, return please by 0 ".If user triggers button " 3 ", then user can hear " you are good, and telephone number+enterprise name+business license is please sent to sjx-dianhua@360.cn or access dianhua.360.cn by amendment fixed line businessman show, hard of hearing please return please by 0 by # ".If user triggers button " 4 ", then user can hear " when harassing call mark final time is * * * * * * month * * day * *, * * divides ".If user triggers button " # ", then user can hear above-mentioned each prompt tone again.If user triggers button " 0 ", then network side server can return upper level.

Further, above-mentioned is only telephone navigation process about yellow page information process, and the described process that the present embodiment provides in fact also can comprise: computer or cell phone software problem, toy problem, 360 search problems and other problems etc.Such as, as shown in Figure 2, user uses communication terminal to dial assigned telephone number, can hear described first order services selection prompt tone after dialling in.Described first order services selection prompt tone, can comprise following content: 1, computer or cell phone software problem are please by " 1 "; 2, the machine dial counterpart telephone show wrong title or phone mark problem please by " 2 "; 3, toy problem is please by " 3 "; 4,360 search problems are please by " 4 "; 5, other problems is please by " 5 "; 6, hard of hearing please by " # ".

If user triggers button " 1 " after hearing first order services selection prompt tone, then user can hear second level services selection prompt tone, as " individual version software is please by 1 ", " enterprise edition software is please by 2 " and " hard of hearing please return please by 0 by # ".If user triggers above-mentioned " individual version software is please by 1 ", then user can hear that phone is directly gone to corresponding technical support phone by the prompt tone of " support of individual version software engineering please call * * * * * * *, hard of hearing please return please by 0 by # " or system.If user triggers above-mentioned " enterprise edition software is please by 2 ", then user can hear that phone is directly gone to corresponding technical support phone by the prompt tone of " enterprise edition software technical support please call 4008136360, hard of hearing please return please by 0 by # " or system.

If user triggers button " 3 " after hearing first order services selection prompt tone, then user can hear that " mobile phone games and mobile phone games account problem please call 010-56822547.Web game problem please call 010-56822111.Hard of hearingly please to return please by 0 by # ".

If user triggers button " 4 " after hearing first order services selection prompt tone, then user can hear second level services selection prompt tone, as " search promotes request cooperation by 1 "; " search snapshot problem is please by 2 "; " hard of hearing please return please by 0 by # " etc.User triggers " 1 " after hearing second level services selection prompt tone, then user can hear and " promote cooperation and please call 4000360360, or log in e.360.cn.Hard of hearingly please to return please by 0 by #." prompt tone.

If user triggers button " 5 " after hearing first order services selection prompt tone, then user can hear second level services selection prompt tone, as " router, the with oneself hardware product such as Wi-Fi, children bodyguard please call 400-6822-360.Lottery ticket, prepaid mobile phone recharging problem please the problem of editing be sent to caipiao@360.cn.Hard of hearingly please to return please by 0 by # "; " other problems feedback is please by 3 "; Prompt tones such as " hard of hearing please return please by 0 by # ".

Here it should be noted that: above-mentioned example also can realize user reports operation instruction process according to the voice instruction that Voice Navigation sends, only need change the operation of above-mentioned employing trigger key into phonetic entry.Such as, user uses communication terminal to dial assigned telephone number (as 010-59059360), can hear first order services selection prompt tone after dialling in, this first order services selection prompt tone is " the machine is dialed counterpart telephone and shown wrong title or phone marked erroneous class problem please inputs voice " closedown ", " amendment ", " inquiry " or " returning " after serge sound ".In addition, above-described telephone navigation scheme is only a concrete example, and the embodiment of the present invention does not do concrete restriction to this.

The instruction type that step 103, basis identify, carries out process operation corresponding to described instruction type to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

When specific embodiment, described instruction type can comprise: instruction of rolling off the production line, newly-increased instruction, Yellow Page amendment instruction and inquiry instruction etc.The described instruction type that the embodiment of the present invention provides does not do concrete restriction.

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

Described yellow page information can comprise: communication identifier and content information.Wherein, described communication identifier comprises: in phone, fax, enterprise's mailbox and public network account any one or multiple; Described content information comprises enterprise name; Or described content information comprises: any one or more in enterprise name and enterprise address, enterprise's postcode, associated person information, product information, trade classification, company introduce and station address.The present embodiment is only the content illustrating yellow page information, does not limit the content of yellow page information.

Here it should be noted that: in Yellow Page storehouse, include multiple yellow page information, these yellow page information can be crawl model/rules that network side server adopts setting, the directed content captured in the webpage corresponding with telephone number, and then can by the data grabber be associated with this telephone number in the webpage corresponding with telephone number, and arrange, form described Yellow Page storehouse.Wherein, the related web page of telephone number comprises: the webpage (as ctrip.com, way ox net) of the webpage (as China Mobile, CHINAUNICOM) of the home page of company, microblogging/forum Web pages (as masses comment on net, b2b website), site for service, polymeric type website and/or the webpage (as Suning easily purchases) of high flow capacity website etc.

In addition, the communication identifier mentioned in the present embodiment can be: the telephone number etc. of Mobile Directory Number, fixed telephone number or public service class, the present embodiment is not limited.

The technical scheme that the embodiment of the present invention provides is by docking customer service platform, obtain the operation instruction that yellow page information corresponding in Yellow Page storehouse is operated that client is reported by customer service platform, then by instruction type that identifying operation indicates, and carry out process operation corresponding to described instruction type according to the yellow page information of the instruction type identified to the instruction of client described in Yellow Page storehouse operation, achieve the automatic management to Yellow Page storehouse, in needs deletion or when becoming more substantial yellow page information, can the be real-time yellow page information in Yellow Page storehouse be upgraded, improve information real-time and the accuracy in Yellow Page storehouse, and use manpower and material resources sparingly.

Further, the described method that the present embodiment provides also can comprise the steps:

When described operation instruction is note operation instruction, judge whether described note operation instruction meets setting messaging format rule, if meet, then triggers and identifies described operation instruction;

When described operation instruction is voice operating instruction, judges the voice messaging whether including setting in the instruction of described voice operating, if having, then trigger and described operation instruction is identified;

When described operation instruction is button operation instruction, judges the key information whether including setting in the instruction of described button operation, if having, then trigger and described operation instruction is identified.

Wherein, described setting messaging format rule can be: operation instruction marking code+Yellow Page mark.

Described operation instruction marking code is " XG ", " GB ", " KT " or " CX "; Described Yellow Page is designated enterprise name.

Accordingly, when described operation instruction marking code is " XG ", the instruction type identifying described operation instruction is Yellow Page amendment instruction;

When described operation instruction marking code is " GB ", identify the instruction type of described operation instruction for instruction of rolling off the production line;

When described operation instruction marking code is " KT ", identify the instruction type of described operation instruction for newly-increased instruction;

When described operation instruction marking code is " CX ", identify the instruction type of described operation instruction for inquiry instruction.

Language manipulation is indicated, the voice messaging of described setting can comprise: the speech audio of " amendment ", the speech audio of " closedown ", the speech audio of " increasing newly " and the speech audio of " inquiry " etc., pass through speech recognition technology, the audio-frequency information of user's input is identified, to judge the voice messaging whether comprising setting in the audio-frequency information that user inputs.For button operation instruction, the key information of described setting can comprise: the key information of the key information (as " 1 " or " 2 " etc.) of the part button in physical button or virtual key or all button.

Further, described method also can comprise:

Step 104, judge that described client reports the number of times of described operation instruction in preset time period;

If described number of times is less than or equal to setting threshold, then triggers and described operation instruction is identified, and perform follow-up process operation according to the instruction type identified;

Otherwise, return invalid information by described customer service platform to described client.

Wherein, described preset time period is 24 hours or 48 hours etc.Setting threshold can be 3 times or 4 inferior.Namely user can be limited in regular hour section to the number of times that the corresponding yellow page information in Yellow Page storehouse operates by above-mentioned steps.

Further, described method also can comprise:

According to the instruction type identified, after process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation, return processed prompting by described customer service platform to described client.

Further, described method also can comprise:

When identifying described operation instruction for newly-increased instruction, before the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse, the enterprise name comprised in described newly-increased yellow page information is audited, if examination & verification is passed through, then trigger the newly-increased yellow page information described client indicated and be kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, before yellow page information in the described Yellow Page storehouse to described client instruction amendment is modified, if amendment is the enterprise name comprised in described yellow page information, then the new spectra title of carrying in described Yellow Page amendment instruction is audited, if examination & verification is passed through, trigger again and the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified, being described new spectra title by the original undertaking's name modifications in described yellow page information.

In the specific implementation, above-mentioned audits the enterprise name comprised in described newly-increased yellow page information, and the new spectra title of carrying in described Yellow Page amendment instruction is audited, in fact that whether setting specification is met to title, whether be special industry to enterprise name, as bank, hospital etc. need the enterprise of submitting qualification certification to, and whether title is with needing the brand of obtaining the authorization to audit.This examination & verification can adopt artificial mode to realize, and also automatically can be realized by network side server.As any one in above-mentioned examination & verification cannot by examination & verification, then enterprise name just cannot by examination & verification.That is, when enterprise name is special industry, then need to submit qualification certification to; When in enterprise name with famous brand name title, then need to submit just data (as the data of obtaining the authorization) etc. to.If enterprise name is not by examination & verification, network side server can point out user to submit the content of corresponding data to, and way of submission etc., following information " please resubmit or access http:// dianhua.360.cnfurther submission ".

The communication equipment of user can be provided with corresponding client-side program, namely, when the communication terminal of user receives the incoming call of telephone number initiation of certain yellow page information in Yellow Page storehouse, the communication terminal of user can present yellow page information corresponding to this telephone number in the region of display telephone number.The yellow page information of the present embodiment can combine with current Callshow, adopts different color marks.The present embodiment does not limit it, can show yellow page information according to actual needs, and arrange display position and the color of yellow page information according to user preferences while display telephone number in display interface.

The method of above-mentioned display telephone number yellow page information can be applied in Callshow, and in the mobile phone safe product such as harassing call prompting.Such as, for unique user, except uploading except some relevant informations such as head portrait, the pet name to the telephone number of oneself, user can also be allowed to carry out reporting of relevant information for the telephone number of other users, is generally carry out for the telephone number carrying out malicious operation for some.Such as, some telephone number is that user carries out " only ring a sound formula " and harasses, once user's clawback, economic loss may be suffered, also the owner of some telephone number may be some house properties broker, insurance agent etc., some users may not want the phone receiving this kind of crowd, therefore, user can be allowed for the telephone number of these types to carry out reporting the operation of character.Accordingly, can report that the relevant information that get carry out record to these by user at server end, like this, when user receives such incoming call, just these information can be presented to active user, whether active user can select to answer accordingly.Above-mentioned harassing call identifying schemes, be generally connect and hang up strangeness numbers incoming call after play window, allow user mark the type of this number.The number of times that user is independently marked telephone number is uploaded onto the server, and after reaching certain threshold value, mark is handed down to client, to receive the phone that marked the user of client application after, just show corresponding mark prompting message.This harassing call identifying schemes, the mark of the user that places one's entire reliance upon, mark is very many by mistake, and it is unreliable to mark.Such as most of user is when ejection mark window, to be actually " house property medium " conveniently, " insurance financing " or the number mark of " ad promotions " are " harassing call ", cause the risk class really cannot distinguishing " fraudulent call ", " harassing call " " ad promotions ", very limited to the reference value of user.

In order to solve the problem, the described method that the embodiment of the present invention one provides, also can comprise the steps:

The communication identifier of the communication object of step 105, reception client upload.

Wherein, described communication identifier is described client when receiving the communications access that described communication object is initiated, and uploads after not finding the mark identical with described communication identifier in local communication record.In actual applications, usually preserve the associated person information that user is familiar with in the local communication record of client (as mobile phone), in the associated person information of local communication record, preserve identification of contacts (as contact name), at least one communication identifier (as telephone number) etc.The phone made of contact person when client receives in local communication record or send short message time, its incoming call or note display interface can represent the identification of contacts of this contact person in address list.And when the phone that client receives or the short message sent be not contact person in local communication record make or send time, its incoming call or note display interface will show the communication identifier (as telephone number) of this Stranger Calls or note; This Stranger Calls or note may harass communication exactly, the communication identifier of initiating this Stranger Calls or note may harass communication identifier exactly.The embodiment of the present invention is exactly in fact the safe class in order to determine the communications access that this kind of communications access initiator initiates, therefore client upload communication identifier in this step.Namely client is when receiving the communications access that communications access initiator initiates, in local communication record, do not find the mark identical with the communication identifier of described communications access initiator; If do not find, then this communication identifier is uploaded to network equipment.

It should be noted that, client is in monitoring communications access event (as incoming call/short message event), and the destination phone numbers of communications access event is when being strangeness numbers, interface display and the ring time of destination phone numbers can be postponed, after acquisition destination phone numbers obtains yellow page information, interface display can be obtained in destination phone numbers, and jingle bell.

The detailed process using the communications access event in client process to monitor to user is as follows, and this process is only for explaining the present embodiment.

Can be the more open interfaces of application program due to the operating system in client (as mobile phone), from operating system, obtain required information for application program.Therefore, in the present embodiment, in order to monitor the incoming call in client/short message event, just can utilize this feature of operating system, application programs is registered in an operating system, like this, when operating system broadcast communication message, application program just can this communication information of uppick, and therefrom obtains required information.

Such as, when receiving incoming call, the operating system of client will broadcast this incoming message, and carry caller ID, like this, application program just can monitor this event, and therefrom get the telephone number of incoming call, and then the interface that application program can also be provided by the operating system of client, reads the data in the address list that user preserves in the client.When user is as caller dials phone, also can be monitored electric event by similar mode, and get the information such as the telephone number of callee from this locality.

Step 106, according to described communication identifier, obtain the recorded information relevant to described communication identifier.

Wherein, described recorded information can comprise: communications records information and/or Network records information.Concrete,

Described communications records information can comprise: described communication identifier as the number of times of caller, described communication identifier as during caller answer waiting time, described communication identifier as duration of call during caller, described communication identifier as called number of times, described communication identifier as being answered waiting time, described communication identifier as any one or the multiple combination in the Annual distribution information of duration of call time called and the call of described communication identifier time called;

Described Network records information can comprise: described communication identifier is saved and is added into for the number of times of contact person, described communication identifier number of times that the number of times of blacklist, described communication identifier occur on the webpage of malice network address and described communication identifier is reported as any one in the number of times of refuse messages or multiple combination.

Here it should be noted that: each information that above-mentioned communications records packets of information contains and each information that Network records packets of information contains, draw by large data training.Namely, based on large data technique, in all information relevant to described communication identifier from cloud database, the training of the training pattern of setting is adopted to draw the relevant information determined needed for harassing call.Such as:

Only at night initiating communication be that the possibility of harassing call is comparatively large, therefore can the Annual distribution information of obtaining communication mark call;

The phone of not incoming call of only breathing out is that the possibility of harassing call is comparatively large, therefore can obtaining communication mark as the number of times of caller with as called number of times;

If telephone number was reported refuse messages and/or was appeared on the page of malicious websites, then during this telephone number, the possibility of harassing call number is comparatively large, therefore can obtaining communication mark by the report number of times that is refuse messages and/or the number of times that occurs on the webpage of malice network address; Etc..

Step 107, according to described recorded information, determine the safe class that described communication identifier is corresponding.

Concrete, this step the grade of setting can be adopted to determine strategy is to determine the safe class that described communication identifier is corresponding.Namely this step is specially: according to described recorded information, adopts the grade of setting to determine that strategy draws the safe class of described communication identifier.

Wherein, the grade of described setting determines that strategy can artificially set.This grade determines that strategy can be Logic judgment, also can be computation model, can also simultaneously in conjunction with Logic judgment and calculating.Such as, when described grade determines strategy for meeting setting Logic judgment tactful, by the quantity of information judging all to comprise in described recorded information which information successively and comprise, the safe class of communication identifier can be determined.When described grade determines that strategy is computation model, during as computing formula, can give in described recorded information respectively and comprise all information assignment, then each value is brought in computing formula and calculate security level value.When described grade determines strategy simultaneously in conjunction with Logic judgment and calculating, step: according to described recorded information, adopts the grade of setting to determine that strategy draws the safe class of described communication identifier, can be specially following process:

If described communications records include the number of times of described communication identifier as caller, then judge whether described communication identifier is greater than first threshold as the number of times of caller, if be greater than, then obtain the first preset value, and current safety grade is updated to described current safety grade and described first preset value sum; And/or

If described communications records include described communication identifier as answering waiting time during caller, then judge whether described communication identifier is greater than Second Threshold as the waiting time of answering during caller, if be greater than, then obtain the second preset value, and current safety grade is updated to described current safety grade and described second preset value sum; And/or

If described communications records include described communication identifier as duration of call during caller, then judge whether described communication identifier is less than the 3rd threshold value as duration of call during caller, if be less than, then obtain the 3rd preset value, and current safety grade is updated to described current safety grade and described 3rd preset value sum; And/or

If described communications records include described communication identifier as called number of times, then judge whether described communication identifier is less than the 4th threshold value as called number of times, if be less than, then obtain the 4th preset value, and current safety grade is updated to described current safety grade and described 4th preset value sum; And/or

If described communications records include described communication identifier as being answered waiting time time called, then judge whether described communication identifier is greater than the 5th threshold value as the waiting time of being answered time called, if be greater than, then obtain the 5th preset value, and current safety grade is updated to described current safety grade and described 5th preset value sum; And/or

If described communications records include described communication identifier as duration of call time called, then judge whether described communication identifier is less than the 6th threshold value as duration of call time called, if be less than, then obtain the 6th preset value, and current safety grade is updated to described current safety grade and described 6th preset value sum; And/or

If described communications records include the Annual distribution information of described communication identifier call, then judge Annual distribution information that described communication identifier converses whether in preset time range, if, then obtain the 7th preset value, and current safety grade is updated to described current safety grade and described 7th preset value sum; And/or

If described Network records packets of information contains described communication identifier be saved number of times into contact person, then judge whether the number of times that described communication identifier is saved as contact person is greater than the 7th threshold value, if be greater than, then obtain the 8th preset value, and current safety grade is updated to the difference of described current safety grade and described 8th preset value; And/or

If described Network records packets of information contains the number of times that described communication identifier is added into blacklist, then judge whether the number of times that described communication identifier is added into blacklist is greater than the 8th threshold value, if be greater than, then obtain the 9th preset value, and current safety grade is updated to described current safety grade and described 9th preset value sum; And/or

If described communications records include the number of times that described communication identifier occurs on the webpage of malice network address, then judge whether the number of times that described communication identifier occurs on the webpage of malice network address is greater than the 9th threshold value, if be greater than, then obtain the tenth preset value, and current safety grade is updated to described current safety grade and described tenth preset value sum; And/or

If described communications records include described communication identifier by the number of times reported as refuse messages, then judge that described communication identifier is reported as whether the number of times of refuse messages is greater than the tenth threshold value, if, then obtain the 11 preset value, and current safety grade is updated to described current safety grade and described 11 preset value sum.

Here it should be noted that: above-mentioned each threshold value and each preset value can be all empirical value, and empirical value is drawn by the empirical analysis of routine work by large data analysis or staff.Above-mentioned each preset value can be identical, can be different.In addition, the meaning in the present embodiment, front safe class being updated to described current safety grade and a certain preset value sum refers to, current safety grade is replaced with described current safety grade and a certain preset value sum.

Wherein, described safe class can be class information, as " abnormally dangerous ", " danger " etc.; Also can be security value (s), as " 10 grades ", " 5 grades ", security value (s) its degree of danger larger be higher, otherwise also can.Certainly, what adopt that said method calculates is security value (s), also security value (s) can be converted to class information, and such as, security value (s) is " abnormally dangerous " in " 10 ~ 7 "; Security value (s) is " danger " etc. in " 6 ~ 4 ".

Further, the described method that the embodiment of the present invention provides also comprises the steps:

Inquire about in described Yellow Page storehouse and whether have the yellow page information comprising described communication identifier;

If have, then safe class corresponding for described communication identifier is kept in the described yellow page information at its place.

Further, the described method that the present embodiment provides also comprises:

Step 108, safe class corresponding for described communication identifier is sent to described client, to make described client, described communication identifier and safe class corresponding to described communication identifier is together presented.

The technical scheme that the present embodiment provides by obtaining the recorded information relevant to the communication identifier of communications access initiator, and determines according to this recorded information the safe class that described communication identifier is corresponding; Compare the mark that user in prior art uploads, avoid because user marks the problem that reference value that error causes declines, improve the accuracy identifying harassing and wrecking communication, for user provides the higher safe class prompting of reference value.

Here it should be noted that: described client can be mobile phone, panel computer etc.Client can be provided with client application APP; This client end AP P can realize:

Communications access event in monitoring client, and when having monitored communications access event, the communication identifier of obtaining communication access initiator, and search whether there be the mark identical with the communication identifier of described communications access initiator in local communication record, if no, then the communication identifier of this communications access initiator is reported to network equipment.

This client end AP P can also realize: receive the safe class that the communication identifier that returns of network equipment is corresponding, can remind on interface described communication identifier and safe class corresponding to described communication identifier are together presented in the communications access of mobile communication equipment.This communications access reminds interface can be the interface that this client end AP P generates, the interface that this client end AP P generates covers on the prompting interface that mobile communication equipment system provides, or, this communications access prompting interface can be the prompting interface that system provides, and this prompting interface is added with the safety level information that client end AP P inserts.Fig. 3 shows the example that a communications access reminds interface.

Not all also harassing and wrecking communication identifiers in the communication identifier that client reports; If network equipment processes the method that each communication identifier carries out above-described embodiment one and provides, the treating capacity of network equipment will certainly be increased; Particularly when a large amount of mobile communication equipment gives the correct time simultaneously, just likely there is the problem can not carrying out in time processing in network equipment.Therefore, in actual applications, whether this communication identifier of identification that network equipment can be first preliminary harasses communication identifier, when harassing communication identifier at that time, then goes obtain recorded information and carry out follow-up process.That is, above-described embodiment further also can comprise the steps:

Step 109, identify that whether described communication identifier is harassing and wrecking communication identifiers.

In the specific implementation, can search and specify in harassing and wrecking communication identifier storehouse whether have the harassing and wrecking communication identifier identical with described communication identifier, if having, then described communication identifier is harassing and wrecking communication identifier.Wherein, specify in harassing and wrecking communication identifier storehouse and store by the harassing and wrecking communication identifier determined.This appointment harassing and wrecking communication identifier storehouse can be stored in network equipment.

Accordingly, step 106 in above-described embodiment, according to described communication identifier, obtain the recorded information relevant to described communication identifier, be specially:

Step 106 ', when described communication identifier for harassing and wrecking communication identifier time, according to described communication identifier, obtain the recorded information relevant to described communication identifier.

Further, the method that above-described embodiment provides can also comprise the steps:

Step 110, obtain described communication identifier corresponding harassing and wrecking mark.

Wherein, described harassing and wrecking are labeled as user and are undertaken marking and the information uploaded by client application.Described harassing and wrecking are labeled as " insurance financing ", " house property medium ", " ad promotions ", " express delivery food delivery ", " harassing call ", " ringing a sound " or " fraudulent call ".

If step 111 inquires in described Yellow Page storehouse the yellow page information comprising described communication identifier, then harassing and wrecking corresponding for described communication identifier mark is kept in the described yellow page information at its place.

Further, above-mentioned steps 107, described according to described recorded information, after determining the safe class that described communication identifier is corresponding, also can comprise:

Step 112, obtain correction factor corresponding to described harassing and wrecking mark.

Step 113, adopt described correction factor to revise described safe class, described safe class is replaced with revised safe class.

Wherein, described corrected parameter can be coefficient 1, coefficient 1.1, coefficient 1.2 etc.For the corrected parameter that the configuration of different harassing and wrecking mark is identical or different.Namely the method that the present embodiment provides also can comprise step: be the corrected parameter that the configuration of different harassing and wrecking mark is corresponding.Such as, harassing and wrecking are labeled as " insurance financing " " house property medium " or " ad promotions ", can be this kind of harassing and wrecking mark configuration coefficients 1; Harassing and wrecking are labeled as " fraudulent call ", can be such harassing and wrecking mark configuration coefficients 1.2.

Adopt described correction factor to revise described safe class, described safe class replaced with revised safe class, can be specially:

Described safe class is multiplied by described correction factor, then safe class is replaced with revised safe class.

Further, the described method that the present embodiment one provides, also can comprise the steps:

Harassing and wrecking corresponding for described communication identifier mark is sent to described mobile communication equipment, to make described mobile communication equipment, safe class corresponding to described communication identifier, described communication identifier and harassing and wrecking mark corresponding to described communication identifier is together presented.

Here it should be noted that: the communications access mentioned in above-described embodiment, can be incoming call access, also can be note or internet message access.Namely, when described communications access is for incoming call access, the communication identifier of described communications access initiator is IP telephone numbers, Mobile Directory Number or fixed telephone number.When described communications access be note or internet message access time, the communication identifier of described communications access initiator is Mobile Directory Number, mailbox user name or SMS platform number.

It should be noted that: for aforesaid each embodiment of the method, in order to simple description, therefore it is all expressed as a series of combination of actions, but those skilled in the art should know, the present invention is not by the restriction of described sequence of movement, because according to the present invention, some step can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, the embodiment described in specification all belongs to preferred embodiment, and involved action and module might not be that the present invention is necessary.

As shown in Figure 4, the structural representation of network equipment that provides of the embodiment of the present invention two.The network equipment that the present embodiment provides can realize the method in the automatic management Yellow Page storehouse that above-described embodiment one provides.Concrete, described network equipment, comprising:

First acquisition module 1, for obtaining the operation instruction that client is reported by customer service platform;

First identification module 2, for identifying described operation instruction;

Processing module 3, for according to the instruction type identified, carries out process operation corresponding to described instruction type to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

The technical scheme that the present embodiment provides is by docking customer service platform, obtain the operation instruction that yellow page information corresponding in Yellow Page storehouse is operated that client is reported by customer service platform, then by instruction type that identifying operation indicates, and carry out process operation corresponding to described instruction type according to the yellow page information of the instruction type identified to the instruction of client described in Yellow Page storehouse operation, achieve the automatic management to Yellow Page storehouse, in needs deletion or when becoming more substantial yellow page information, can the be real-time yellow page information in Yellow Page storehouse be upgraded, improve information real-time and the accuracy in Yellow Page storehouse, and use manpower and material resources sparingly.

Further, the first acquisition module that above-described embodiment provides can adopt following structure to realize.Concrete, described first acquisition module, comprising: docking unit and acquiring unit.Wherein, described docking unit, docks the background system of described customer service platform for the docking procedure by presetting; Acquiring unit, for obtaining the operation instruction that described client reports to described customer service platform from described background system.

Further, described processing module specifically for:

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

Further, described yellow page information comprises: communication identifier and content information; Wherein,

Described communication identifier comprises: in phone, fax, enterprise's mailbox and public network account any one or multiple;

Described content information comprises enterprise name; Or described content information comprises: any one or more in enterprise name and enterprise address, enterprise's postcode, associated person information, product information and company introduce.

Further, described operation instruction is note operation instruction, voice operating instruction or button operation instruction; Accordingly,

Described first acquisition module, specifically for:

Obtain the described note operation instruction that client is reported by short message customer service platform;

Or, obtain the described voice operating instruction that client is reported by voice customer service platform;

Or, obtain the described button operation instruction that client is reported by voice customer service platform.

Further, described network equipment, also comprises: the first judge module;

Wherein, described first judge module is used for:

When described operation instruction is note operation instruction, judge whether described note operation instruction meets setting messaging format rule, if meet, then triggers and identifies described operation instruction;

When described operation instruction is voice operating instruction, judges the voice messaging whether including setting in the instruction of described voice operating, if having, then trigger and described operation instruction is identified;

When described operation instruction is button operation instruction, judges the key information whether including setting in the instruction of described button operation, if having, then trigger and described operation instruction is identified.

Further, described network equipment also comprises: the second judge module; Wherein,

Described second judge module is used for:

Judge that described client reports the number of times of described operation instruction in preset time period;

If described number of times is less than or equal to setting threshold, then triggers and described operation instruction is identified, and perform follow-up process operation according to the instruction type identified;

Otherwise, return invalid information by described customer service platform to described client.

Further, described network equipment also comprises: prompting feedback module; Wherein,

Described prompting feedback module, for according to the instruction type identified, after carrying out process operation corresponding to described instruction type, returns processed prompting by described customer service platform to described client to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

Further, described network equipment also comprises: auditing module; Wherein,

Described auditing module is used for:

When identifying described operation instruction for newly-increased instruction, before the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse, the enterprise name comprised in described newly-increased yellow page information is audited, if examination & verification is passed through, then trigger the newly-increased yellow page information described client indicated and be kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, before yellow page information in the described Yellow Page storehouse to described client instruction amendment is modified, if amendment is the enterprise name comprised in described yellow page information, then the new spectra title of carrying in described Yellow Page amendment instruction is audited, if examination & verification is passed through, trigger again and the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified, being described new spectra title by the original undertaking's name modifications in described yellow page information.

Further, described network equipment, also comprises:

Receiver module, for receiving the communication identifier of the communication object of client upload, wherein, described communication identifier is described client when receiving the communications access that described communication object is initiated, and uploads after not finding the mark identical with described communication identifier in local communication record;

Second acquisition module, for according to described communication identifier, obtains the recorded information relevant to described communication identifier;

Determination module, for according to described recorded information, determines the safe class that described communication identifier is corresponding.

Further, described network equipment, also comprises:

Enquiry module, for inquiring about in described Yellow Page storehouse whether have the yellow page information comprising described communication identifier;

First memory module, for when inquire in described Yellow Page storehouse have the yellow page information comprising described communication identifier time, safe class corresponding for described communication identifier is kept in the described yellow page information at its place.

Further, described network equipment, also comprises:

Sending module, for safe class corresponding for described communication identifier is sent to described client, together presents described communication identifier and safe class corresponding to described communication identifier to make described client.

Further, described recorded information comprises: communications records information and/or Network records information;

Wherein, described communications records information comprises: described communication identifier as the number of times of caller, described communication identifier as during caller answer waiting time, described communication identifier as duration of call during caller, described communication identifier as called number of times, described communication identifier as being answered waiting time, described communication identifier as any one or the multiple combination in the Annual distribution information of duration of call time called and the call of described communication identifier time called;

Described Network records information comprises: described communication identifier is saved and is added into for the number of times of contact person, described communication identifier number of times that the number of times of blacklist, described communication identifier occur on the webpage of malice network address and described communication identifier is reported as any one in the number of times of refuse messages or multiple combination.

Further, described determination module, specifically for: according to described recorded information, adopt the grade of setting to determine that strategy draws the safe class of described communication identifier.

Further, described determination module, specifically for:

If described communications records include the number of times of described communication identifier as caller, then judge whether described communication identifier is greater than first threshold as the number of times of caller, if be greater than, then obtain the first preset value, and current safety grade is updated to described current safety grade and described first preset value sum; And/or

If described communications records include described communication identifier as answering waiting time during caller, then judge whether described communication identifier is greater than Second Threshold as the waiting time of answering during caller, if be greater than, then obtain the second preset value, and current safety grade is updated to described current safety grade and described second preset value sum; And/or

If described communications records include described communication identifier as duration of call during caller, then judge whether described communication identifier is less than the 3rd threshold value as duration of call during caller, if be less than, then obtain the 3rd preset value, and current safety grade is updated to described current safety grade and described 3rd preset value sum; And/or

If described communications records include described communication identifier as called number of times, then judge whether described communication identifier is less than the 4th threshold value as called number of times, if be less than, then obtain the 4th preset value, and current safety grade is updated to described current safety grade and described 4th preset value sum; And/or

If described communications records include described communication identifier as being answered waiting time time called, then judge whether described communication identifier is greater than the 5th threshold value as the waiting time of being answered time called, if be greater than, then obtain the 5th preset value, and current safety grade is updated to described current safety grade and described 5th preset value sum; And/or

If described communications records include described communication identifier as duration of call time called, then judge whether described communication identifier is less than the 6th threshold value as duration of call time called, if be less than, then obtain the 6th preset value, and current safety grade is updated to described current safety grade and described 6th preset value sum; And/or

If described communications records include the Annual distribution information of described communication identifier call, then judge Annual distribution information that described communication identifier converses whether in preset time range, if, then obtain the 7th preset value, and current safety grade is updated to described current safety grade and described 7th preset value sum; And/or

If described Network records packets of information contains described communication identifier be saved number of times into contact person, then judge whether the number of times that described communication identifier is saved as contact person is greater than the 7th threshold value, if be greater than, then obtain the 8th preset value, and current safety grade is updated to the difference of described current safety grade and described 8th preset value; And/or

If described Network records packets of information contains the number of times that described communication identifier is added into blacklist, then judge whether the number of times that described communication identifier is added into blacklist is greater than the 8th threshold value, if be greater than, then obtain the 9th preset value, and current safety grade is updated to described current safety grade and described 9th preset value sum; And/or

If described communications records include the number of times that described communication identifier occurs on the webpage of malice network address, then judge whether the number of times that described communication identifier occurs on the webpage of malice network address is greater than the 9th threshold value, if be greater than, then obtain the tenth preset value, and current safety grade is updated to described current safety grade and described tenth preset value sum; And/or

If described communications records include described communication identifier by the number of times reported as refuse messages, then judge that described communication identifier is reported as whether the number of times of refuse messages is greater than the tenth threshold value, if, then obtain the 11 preset value, and current safety grade is updated to described current safety grade and described 11 preset value sum.

Further, described network equipment, also comprises:

Second identification module, for identifying whether described communication identifier is harassing and wrecking communication identifiers;

Accordingly, described second acquisition module, specifically for when described communication identifier is for harassing and wrecking communication identifier, according to described communication identifier, obtains the recorded information relevant to described communication identifier.

Further, the second above-mentioned identification module, specifies in harassing and wrecking communication identifier storehouse whether have the harassing and wrecking communication identifier identical with described communication identifier specifically for searching, if having, then described communication identifier is harassing and wrecking communication identifier.

Further, described network equipment, also comprises:

3rd acquisition module, for obtaining harassing and wrecking mark corresponding to described communication identifier, described harassing and wrecking are labeled as user and are undertaken marking and the information uploaded by client application;

Second memory module, for when inquire in described Yellow Page storehouse have the yellow page information comprising described communication identifier time, by harassing and wrecking corresponding for described communication identifier mark be kept in the described yellow page information at its place.

Further, described network equipment, also comprises:

4th acquisition module, for obtaining correction factor corresponding to described harassing and wrecking mark;

Correcting module, for adopting described correction factor to revise described safe class, replaces with revised safe class by described safe class.

The technical scheme that the present embodiment provides by obtaining the recorded information relevant to the communication identifier of communications access initiator, and determines according to this recorded information the safe class that described communication identifier is corresponding; Compare the mark that user in prior art uploads, avoid because user marks the problem that reference value that error causes declines, improve the accuracy identifying harassing and wrecking communication, for user provides the higher safe class prompting of reference value.

In the above-described embodiments, the description of each embodiment is all emphasized particularly on different fields, in certain embodiment, there is no the part described in detail, can see the associated description of other embodiments.

Be understandable that, the correlated characteristic in said method and switch can reference mutually.In addition, " first ", " second " in above-described embodiment etc. are for distinguishing each embodiment, and do not represent the quality of each embodiment.

Those skilled in the art can be well understood to, and for convenience and simplicity of description, the system of foregoing description, the specific works process of device and unit, with reference to the corresponding process in preceding method embodiment, can not repeat them here.

Intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with display at this algorithm provided.Various general-purpose system also can with use based on together with this teaching.According to description above, the structure constructed required by this type systematic is apparent.In addition, the present invention is not also for any certain programmed language.It should be understood that and various programming language can be utilized to realize content of the present invention described here, and the description done language-specific is above to disclose preferred forms of the present invention.

In specification provided herein, describe a large amount of detail.But can understand, embodiments of the invention can be put into practice when not having these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.

Similarly, be to be understood that, in order to simplify the disclosure and to help to understand in each inventive aspect one or more, in the description above to exemplary embodiment of the present invention, each feature of the present invention is grouped together in single embodiment, figure or the description to it sometimes.But, the method for the disclosure should be construed to the following intention of reflection: namely the present invention for required protection requires feature more more than the feature clearly recorded in each claim.Or rather, as claims below reflect, all features of disclosed single embodiment before inventive aspect is to be less than.Therefore, the claims following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.

Those skilled in the art are appreciated that and adaptively can change the module in the equipment in embodiment and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and multiple submodule or subelement or sub-component can be put them in addition.Except at least some in such feature and/or process or unit be mutually repel except, any combination can be adopted to combine all processes of all features disclosed in this specification (comprising adjoint claim, summary and accompanying drawing) and so disclosed any method or equipment or unit.Unless expressly stated otherwise, each feature disclosed in this specification (comprising adjoint claim, summary and accompanying drawing) can by providing identical, alternative features that is equivalent or similar object replaces.

In addition, those skilled in the art can understand, although embodiments more described herein to comprise in other embodiment some included feature instead of further feature, the combination of the feature of different embodiment means and to be within scope of the present invention and to form different embodiments.Such as, in the following claims, the one of any of embodiment required for protection can use with arbitrary compound mode.

All parts embodiment of the present invention with hardware implementing, or can realize with the software module run on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that the some or all functions that microprocessor or digital signal processor (DSP) can be used in practice to realize according to the some or all parts in the network equipment of the embodiment of the present invention.The present invention can also be embodied as part or all equipment for performing method as described herein or device program (such as, computer program and computer program).Realizing program of the present invention and can store on a computer-readable medium like this, or the form of one or more signal can be had.Such signal can be downloaded from internet website and obtain, or provides on carrier signal, or provides with any other form.

The present invention will be described instead of limit the invention to it should be noted above-described embodiment, and those skilled in the art can design alternative embodiment when not departing from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and does not arrange element in the claims or step.Word "a" or "an" before being positioned at element is not got rid of and be there is multiple such element.The present invention can by means of including the hardware of some different elements and realizing by means of the computer of suitably programming.In the unit claim listing some devices, several in these devices can be carry out imbody by same hardware branch.Word first, second and third-class use do not represent any order.Can be title by these word explanations.

The invention discloses a kind of method in A1, automatic management Yellow Page storehouse, comprising:

Obtain the operation instruction that client is reported by customer service platform;

Described operation instruction is identified;

According to the instruction type identified, process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

A2, method as described in above-mentioned A1, wherein, the operation instruction that described acquisition client is reported by customer service platform, comprising:

The background system of described customer service platform is docked by the docking procedure preset;

The operation instruction that described client reports to described customer service platform is obtained from described background system.

A3, method as described in above-mentioned A1, wherein, the instruction type that described basis identifies, process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation, comprising:

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

A4, method as described in above-mentioned A1, wherein, described yellow page information comprises: communication identifier and content information; Wherein,

Described communication identifier comprises: in phone, fax, enterprise's mailbox and public network account any one or multiple;

Described content information comprises enterprise name; Or described content information comprises: any one or more in enterprise name and enterprise address, enterprise's postcode, associated person information, product information, trade classification, company introduce and station address.

A5, method according to any one of above-mentioned A1 ~ A4, wherein, described operation instruction is note operation instruction, voice operating instruction or button operation instruction; Accordingly,

The operation instruction that described acquisition client is reported by customer service platform, comprising:

Obtain the described note operation instruction that client is reported by short message customer service platform;

Or, obtain the described voice operating instruction that client is reported by voice customer service platform;

Or, obtain the described button operation instruction that client is reported by voice customer service platform.

A6, method as described in above-mentioned A5, also comprise:

When described operation instruction is note operation instruction, judge whether described note operation instruction meets setting messaging format rule, if meet, then triggers and identifies described operation instruction;

When described operation instruction is voice operating instruction, judges the voice messaging whether including setting in the instruction of described voice operating, if having, then trigger and described operation instruction is identified;

When described operation instruction is button operation instruction, judges the key information whether including setting in the instruction of described button operation, if having, then trigger and described operation instruction is identified.

A7, method as described in above-mentioned A6, wherein, described setting messaging format rule is: operation instruction marking code+Yellow Page mark.

A8, method as described in above-mentioned A7, wherein, described operation instruction marking code is " XG ", " GB ", " KT " or " CX "; Described Yellow Page is designated enterprise name;

Accordingly, when described operation instruction marking code is " XG ", the instruction type identifying described operation instruction is Yellow Page amendment instruction;

When described operation instruction marking code is " GB ", identify the instruction type of described operation instruction for instruction of rolling off the production line;

When described operation instruction marking code is " KT ", identify the instruction type of described operation instruction for newly-increased instruction;

When described operation instruction marking code is " CX ", identify the instruction type of described operation instruction for inquiry instruction.

A9, method according to any one of above-mentioned A1 ~ A4, also comprise:

Judge that described client reports the number of times of described operation instruction in preset time period;

If described number of times is less than or equal to setting threshold, then triggers and described operation instruction is identified, and perform follow-up process operation according to the instruction type identified;

Otherwise, return invalid information by described customer service platform to described client.

A10, method according to any one of above-mentioned A1 ~ A4, also comprise:

According to the instruction type identified, after process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation, return processed prompting by described customer service platform to described client.

A11, method as described in above-mentioned A2, also comprise:

When identifying described operation instruction for newly-increased instruction, before the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse, the enterprise name comprised in described newly-increased yellow page information is audited, if examination & verification is passed through, then trigger the newly-increased yellow page information described client indicated and be kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, before yellow page information in the described Yellow Page storehouse to described client instruction amendment is modified, if amendment is the enterprise name comprised in described yellow page information, then the new spectra title of carrying in described Yellow Page amendment instruction is audited, if examination & verification is passed through, trigger again and the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified, being described new spectra title by the original undertaking's name modifications in described yellow page information.

A12, method according to any one of above-mentioned A1 ~ A4, also comprise:

Receive the communication identifier of communication object of client upload, wherein, described communication identifier be described client when receiving the communications access that described communication object is initiated, upload do not find the mark identical with described communication identifier in local communication record after;

According to described communication identifier, obtain the recorded information relevant to described communication identifier;

According to described recorded information, determine the safe class that described communication identifier is corresponding.

A13, method as described in above-mentioned A12, also comprise:

Inquire about in described Yellow Page storehouse and whether have the yellow page information comprising described communication identifier;

If have, then safe class corresponding for described communication identifier is kept in the described yellow page information at its place.

A14, method as described in above-mentioned A12, also comprise:

Safe class corresponding for described communication identifier is sent to described client, to make described client, described communication identifier and safe class corresponding to described communication identifier is together presented.

A15, method as described in above-mentioned A12, wherein, described recorded information comprises: communications records information and/or Network records information;

Wherein, described communications records information comprises: described communication identifier as the number of times of caller, described communication identifier as during caller answer waiting time, described communication identifier as duration of call during caller, described communication identifier as called number of times, described communication identifier as being answered waiting time, described communication identifier as any one or the multiple combination in the Annual distribution information of duration of call time called and the call of described communication identifier time called;

Described Network records information comprises: described communication identifier is saved and is added into for the number of times of contact person, described communication identifier number of times that the number of times of blacklist, described communication identifier occur on the webpage of malice network address and described communication identifier is reported as any one in the number of times of refuse messages or multiple combination.

A16, method as described in above-mentioned A15, wherein, described according to described recorded information, determine and be specially the safe class that described communication identifier is corresponding:

According to described recorded information, the grade of setting is adopted to determine that strategy draws the safe class of described communication identifier.

A17, method as described in above-mentioned A16, wherein, according to described recorded information, adopt the grade of setting to determine that strategy draws the safe class of described communication identifier, comprising:

If described communications records include the number of times of described communication identifier as caller, then judge whether described communication identifier is greater than first threshold as the number of times of caller, if be greater than, then obtain the first preset value, and current safety grade is updated to described current safety grade and described first preset value sum; And/or

If described communications records include described communication identifier as answering waiting time during caller, then judge whether described communication identifier is greater than Second Threshold as the waiting time of answering during caller, if be greater than, then obtain the second preset value, and current safety grade is updated to described current safety grade and described second preset value sum; And/or

If described communications records include described communication identifier as duration of call during caller, then judge whether described communication identifier is less than the 3rd threshold value as duration of call during caller, if be less than, then obtain the 3rd preset value, and current safety grade is updated to described current safety grade and described 3rd preset value sum; And/or

If described communications records include described communication identifier as called number of times, then judge whether described communication identifier is less than the 4th threshold value as called number of times, if be less than, then obtain the 4th preset value, and current safety grade is updated to described current safety grade and described 4th preset value sum; And/or

If described communications records include described communication identifier as being answered waiting time time called, then judge whether described communication identifier is greater than the 5th threshold value as the waiting time of being answered time called, if be greater than, then obtain the 5th preset value, and current safety grade is updated to described current safety grade and described 5th preset value sum; And/or

If described communications records include described communication identifier as duration of call time called, then judge whether described communication identifier is less than the 6th threshold value as duration of call time called, if be less than, then obtain the 6th preset value, and current safety grade is updated to described current safety grade and described 6th preset value sum; And/or

If described communications records include the Annual distribution information of described communication identifier call, then judge Annual distribution information that described communication identifier converses whether in preset time range, if, then obtain the 7th preset value, and current safety grade is updated to described current safety grade and described 7th preset value sum; And/or

If described Network records packets of information contains described communication identifier be saved number of times into contact person, then judge whether the number of times that described communication identifier is saved as contact person is greater than the 7th threshold value, if be greater than, then obtain the 8th preset value, and current safety grade is updated to the difference of described current safety grade and described 8th preset value; And/or

If described Network records packets of information contains the number of times that described communication identifier is added into blacklist, then judge whether the number of times that described communication identifier is added into blacklist is greater than the 8th threshold value, if be greater than, then obtain the 9th preset value, and current safety grade is updated to described current safety grade and described 9th preset value sum; And/or

If described communications records include the number of times that described communication identifier occurs on the webpage of malice network address, then judge whether the number of times that described communication identifier occurs on the webpage of malice network address is greater than the 9th threshold value, if be greater than, then obtain the tenth preset value, and current safety grade is updated to described current safety grade and described tenth preset value sum; And/or

If described communications records include described communication identifier by the number of times reported as refuse messages, then judge that described communication identifier is reported as whether the number of times of refuse messages is greater than the tenth threshold value, if, then obtain the 11 preset value, and current safety grade is updated to described current safety grade and described 11 preset value sum.

A18, method as described in above-mentioned A12, wherein, described according to described communication identifier, before obtaining the recorded information relevant to described communication identifier, also comprise:

Identify whether described communication identifier is harassing and wrecking communication identifiers;

Accordingly, described according to described communication identifier, obtain the recorded information relevant to described communication identifier, be specially:

When described communication identifier is for harassing and wrecking communication identifier, according to described communication identifier, obtain the recorded information relevant to described communication identifier.

A19, method as described in above-mentioned A18, wherein, whether the described communication identifier of described identification is harassing and wrecking communication identifiers, comprising:

Search and specify in harassing and wrecking communication identifier storehouse whether have the harassing and wrecking communication identifier identical with described communication identifier, if having, then described communication identifier is harassing and wrecking communication identifier.

A20, method as described in above-mentioned A12, also comprise:

Obtain the harassing and wrecking mark that described communication identifier is corresponding, described harassing and wrecking are labeled as user and are undertaken marking and the information uploaded by client application;

If inquire in described Yellow Page storehouse and have the yellow page information comprising described communication identifier, then harassing and wrecking corresponding for described communication identifier mark is kept in the described yellow page information at its place.

A21, method as described in above-mentioned A20, wherein, described according to described recorded information, after determining the safe class that described communication identifier is corresponding, also comprise:

Obtain the correction factor that described harassing and wrecking mark is corresponding;

Adopt described correction factor to revise described safe class, described safe class is replaced with revised safe class.

The invention also discloses B22, a kind of network equipment, comprising:

First acquisition module, for obtaining the operation instruction that client is reported by customer service platform;

First identification module, for identifying described operation instruction;

Processing module, for according to the instruction type identified, carries out process operation corresponding to described instruction type to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

B23, network equipment as described in above-mentioned B22, wherein, described first acquisition module, comprising:

Docking unit, docks the background system of described customer service platform for the docking procedure by presetting;

Acquiring unit, for obtaining the operation instruction that described client reports to described customer service platform from described background system.

B24, network equipment as described in above-mentioned B22, wherein, described processing module specifically for:

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

B25, network equipment as described in above-mentioned B22, wherein, described yellow page information comprises: communication identifier and content information; Wherein,

Described communication identifier comprises: in phone, fax, enterprise's mailbox and public network account any one or multiple;

Described content information comprises enterprise name; Or described content information comprises: any one or more in enterprise name and enterprise address, enterprise's postcode, associated person information, product information and company introduce.

B26, network equipment according to any one of above-mentioned B22 ~ B25, wherein, described operation instruction is note operation instruction, voice operating instruction or button operation instruction; Accordingly,

Described first acquisition module, specifically for:

Obtain the described note operation instruction that client is reported by short message customer service platform;

Or, obtain the described voice operating instruction that client is reported by voice customer service platform;

Or, obtain the described button operation instruction that client is reported by voice customer service platform.

B27, network equipment as described in above-mentioned B26, also comprise: the first judge module;

Wherein, described first judge module is used for:

When described operation instruction is note operation instruction, judge whether described note operation instruction meets setting messaging format rule, if meet, then triggers and identifies described operation instruction;

When described operation instruction is voice operating instruction, judges the voice messaging whether including setting in the instruction of described voice operating, if having, then trigger and described operation instruction is identified;

When described operation instruction is button operation instruction, judges the key information whether including setting in the instruction of described button operation, if having, then trigger and described operation instruction is identified.

B28, network equipment according to any one of above-mentioned B22 ~ B25, also comprise: the second judge module; Wherein,

Described second judge module is used for:

Judge that described client reports the number of times of described operation instruction in preset time period;

If described number of times is less than or equal to setting threshold, then triggers and described operation instruction is identified, and perform follow-up process operation according to the instruction type identified;

Otherwise, return invalid information by described customer service platform to described client.

B29, network equipment according to any one of above-mentioned B22 ~ B25, also comprise: prompting feedback module; Wherein,

Described prompting feedback module, for according to the instruction type identified, after carrying out process operation corresponding to described instruction type, returns processed prompting by described customer service platform to described client to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

B30, network equipment as described in above-mentioned B23, also comprise: auditing module; Wherein,

Described auditing module is used for:

When identifying described operation instruction for newly-increased instruction, before the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse, the enterprise name comprised in described newly-increased yellow page information is audited, if examination & verification is passed through, then trigger the newly-increased yellow page information described client indicated and be kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, before yellow page information in the described Yellow Page storehouse to described client instruction amendment is modified, if amendment is the enterprise name comprised in described yellow page information, then the new spectra title of carrying in described Yellow Page amendment instruction is audited, if examination & verification is passed through, trigger again and the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified, being described new spectra title by the original undertaking's name modifications in described yellow page information.

B31, network equipment according to any one of above-mentioned B22 ~ B25, also comprise:

Receiver module, for receiving the communication identifier of the communication object of client upload, wherein, described communication identifier is described client when receiving the communications access that described communication object is initiated, and uploads after not finding the mark identical with described communication identifier in local communication record;

Second acquisition module, for according to described communication identifier, obtains the recorded information relevant to described communication identifier;

Determination module, for according to described recorded information, determines the safe class that described communication identifier is corresponding.

B32, network equipment as described in above-mentioned B31, also comprise:

Enquiry module, for inquiring about in described Yellow Page storehouse whether have the yellow page information comprising described communication identifier;

First memory module, for when inquire in described Yellow Page storehouse have the yellow page information comprising described communication identifier time, safe class corresponding for described communication identifier is kept in the described yellow page information at its place.

B33, network equipment as described in above-mentioned B31, also comprise:

Sending module, for safe class corresponding for described communication identifier is sent to described client, together presents described communication identifier and safe class corresponding to described communication identifier to make described client.

B34, network equipment as described in above-mentioned B31, wherein, described recorded information comprises: communications records information and/or Network records information;

Wherein, described communications records information comprises: described communication identifier as the number of times of caller, described communication identifier as during caller answer waiting time, described communication identifier as duration of call during caller, described communication identifier as called number of times, described communication identifier as being answered waiting time, described communication identifier as any one or the multiple combination in the Annual distribution information of duration of call time called and the call of described communication identifier time called;

Described Network records information comprises: described communication identifier is saved and is added into for the number of times of contact person, described communication identifier number of times that the number of times of blacklist, described communication identifier occur on the webpage of malice network address and described communication identifier is reported as any one in the number of times of refuse messages or multiple combination.

B35, network equipment as described in above-mentioned B34, wherein, described determination module, specifically for: according to described recorded information, adopt the grade of setting to determine that strategy draws the safe class of described communication identifier.

B36, network side as described in above-mentioned B14 are established, wherein, and described determination module, specifically for:

If described communications records include the number of times of described communication identifier as caller, then judge whether described communication identifier is greater than first threshold as the number of times of caller, if be greater than, then obtain the first preset value, and current safety grade is updated to described current safety grade and described first preset value sum; And/or

If described communications records include described communication identifier as answering waiting time during caller, then judge whether described communication identifier is greater than Second Threshold as the waiting time of answering during caller, if be greater than, then obtain the second preset value, and current safety grade is updated to described current safety grade and described second preset value sum; And/or

If described communications records include described communication identifier as duration of call during caller, then judge whether described communication identifier is less than the 3rd threshold value as duration of call during caller, if be less than, then obtain the 3rd preset value, and current safety grade is updated to described current safety grade and described 3rd preset value sum; And/or

If described communications records include described communication identifier as called number of times, then judge whether described communication identifier is less than the 4th threshold value as called number of times, if be less than, then obtain the 4th preset value, and current safety grade is updated to described current safety grade and described 4th preset value sum; And/or

If described communications records include described communication identifier as being answered waiting time time called, then judge whether described communication identifier is greater than the 5th threshold value as the waiting time of being answered time called, if be greater than, then obtain the 5th preset value, and current safety grade is updated to described current safety grade and described 5th preset value sum; And/or

If described communications records include described communication identifier as duration of call time called, then judge whether described communication identifier is less than the 6th threshold value as duration of call time called, if be less than, then obtain the 6th preset value, and current safety grade is updated to described current safety grade and described 6th preset value sum; And/or

If described communications records include the Annual distribution information of described communication identifier call, then judge Annual distribution information that described communication identifier converses whether in preset time range, if, then obtain the 7th preset value, and current safety grade is updated to described current safety grade and described 7th preset value sum; And/or

If described Network records packets of information contains described communication identifier be saved number of times into contact person, then judge whether the number of times that described communication identifier is saved as contact person is greater than the 7th threshold value, if be greater than, then obtain the 8th preset value, and current safety grade is updated to the difference of described current safety grade and described 8th preset value; And/or

If described Network records packets of information contains the number of times that described communication identifier is added into blacklist, then judge whether the number of times that described communication identifier is added into blacklist is greater than the 8th threshold value, if be greater than, then obtain the 9th preset value, and current safety grade is updated to described current safety grade and described 9th preset value sum; And/or

If described communications records include the number of times that described communication identifier occurs on the webpage of malice network address, then judge whether the number of times that described communication identifier occurs on the webpage of malice network address is greater than the 9th threshold value, if be greater than, then obtain the tenth preset value, and current safety grade is updated to described current safety grade and described tenth preset value sum; And/or

If described communications records include described communication identifier by the number of times reported as refuse messages, then judge that described communication identifier is reported as whether the number of times of refuse messages is greater than the tenth threshold value, if, then obtain the 11 preset value, and current safety grade is updated to described current safety grade and described 11 preset value sum.

B37, network equipment as described in above-mentioned B31, also comprise:

Second identification module, for identifying whether described communication identifier is harassing and wrecking communication identifiers;

Accordingly, described second acquisition module, specifically for when described communication identifier is for harassing and wrecking communication identifier, according to described communication identifier, obtains the recorded information relevant to described communication identifier.

B38, network equipment as described in above-mentioned B37, wherein, described second identification module, specifies in harassing and wrecking communication identifier storehouse whether have the harassing and wrecking communication identifier identical with described communication identifier specifically for searching, if having, then described communication identifier is harassing and wrecking communication identifiers.

B39, network equipment as described in above-mentioned B31, also comprise:

3rd acquisition module, for obtaining harassing and wrecking mark corresponding to described communication identifier, described harassing and wrecking are labeled as user and are undertaken marking and the information uploaded by client application;

Second memory module, for when inquire in described Yellow Page storehouse have the yellow page information comprising described communication identifier time, by harassing and wrecking corresponding for described communication identifier mark be kept in the described yellow page information at its place.

B40, network equipment as described in above-mentioned B39, also comprise:

4th acquisition module, for obtaining correction factor corresponding to described harassing and wrecking mark;

Correcting module, for adopting described correction factor to revise described safe class, replaces with revised safe class by described safe class.

Claims (10)

1. automatically manage the method in Yellow Page storehouse, it is characterized in that, comprising:

Obtain the operation instruction that client is reported by customer service platform;

Described operation instruction is identified;

According to the instruction type identified, process operation corresponding to described instruction type is carried out to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

2. method according to claim 1, is characterized in that, the operation instruction that described acquisition client is reported by customer service platform, comprising:

The background system of described customer service platform is docked by the docking procedure preset;

The operation instruction that described client reports to described customer service platform is obtained from described background system.

3. method according to claim 1, is characterized in that, the instruction type that described basis identifies, and carries out process operation corresponding to described instruction type, comprising the yellow page information of the instruction of client described in Yellow Page storehouse operation:

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

4. the method according to any one of claims 1 to 3, is characterized in that, also comprises:

Receive the communication identifier of communication object of client upload, wherein, described communication identifier be described client when receiving the communications access that described communication object is initiated, upload do not find the mark identical with described communication identifier in local communication record after;

According to described communication identifier, obtain the recorded information relevant to described communication identifier;

According to described recorded information, determine the safe class that described communication identifier is corresponding.

5. method according to claim 4, is characterized in that, also comprises:

Inquire about in described Yellow Page storehouse and whether have the yellow page information comprising described communication identifier;

If have, then safe class corresponding for described communication identifier is kept in the described yellow page information at its place.

6. a network equipment, is characterized in that, comprising:

First acquisition module, for obtaining the operation instruction that client is reported by customer service platform;

First identification module, for identifying described operation instruction;

Processing module, for according to the instruction type identified, carries out process operation corresponding to described instruction type to the yellow page information of the instruction of client described in Yellow Page storehouse operation.

7. network equipment according to claim 6, is characterized in that, described first acquisition module, comprising:

Docking unit, docks the background system of described customer service platform for the docking procedure by presetting;

Acquiring unit, for obtaining the operation instruction that described client reports to described customer service platform from described background system.

8. network equipment according to claim 6, is characterized in that, described processing module specifically for:

When identifying described operation instruction and indicating for rolling off the production line, the yellow page information rolled off the production line described client is indicated to delete from described Yellow Page storehouse;

When identifying described operation instruction for newly-increased instruction, the newly-increased yellow page information described client indicated is kept in default Yellow Page storehouse;

When identifying described operation instruction and being Yellow Page amendment instruction, the yellow page information in the described Yellow Page storehouse of described client instruction amendment is modified;

When identifying described operation instruction for inquiry instruction, from described Yellow Page storehouse, searching the yellow page information of described client instruction inquiry, and the described yellow page information found is fed back to described client by described customer service platform.

9. the network equipment according to any one of claim 6 ~ 8, is characterized in that, also comprises:

Receiver module, for receiving the communication identifier of the communication object of client upload, wherein, described communication identifier is described client when receiving the communications access that described communication object is initiated, and uploads after not finding the mark identical with described communication identifier in local communication record;

Second acquisition module, for according to described communication identifier, obtains the recorded information relevant to described communication identifier;

Determination module, for according to described recorded information, determines the safe class that described communication identifier is corresponding.

10. network equipment according to claim 9, is characterized in that, also comprises:

Enquiry module, for inquiring about in described Yellow Page storehouse whether have the yellow page information comprising described communication identifier;

First memory module, for when inquire in described Yellow Page storehouse have the yellow page information comprising described communication identifier time, safe class corresponding for described communication identifier is kept in the described yellow page information at its place.