CN104683606B - Communicating data processing method and processing device - Google Patents
Communicating data processing method and processing device Download PDFInfo
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- CN104683606B CN104683606B CN201510067665.9A CN201510067665A CN104683606B CN 104683606 B CN104683606 B CN 104683606B CN 201510067665 A CN201510067665 A CN 201510067665A CN 104683606 B CN104683606 B CN 104683606B
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Abstract
The invention discloses a kind of communicating data processing method, the communicating data processing method includes the following steps：In communication process, the audio data of callee is acquired；Extract the characteristic parameter of collected audio data；According to the mapping relations of preset characteristic parameter and identification information, it is marked using the identification information pair called phone number corresponding to the characteristic parameter extracted.The invention also discloses a kind of communicating data processing units.The present invention, which is realized, is automatically marked called phone number according to the situation of answering of callee, reduce the workload of telemarketing, and make when dialling to the telephone number being labeled, it can know affective state of the side of answering to corresponding dialog context according to the corresponding label of the telephone number, to accomplish to shoot the arrow at the target, corresponding mode can be taken to be linked up according to the classification that telephone number marks when making a phone call, be effectively improved communication efficiency.
Description
Technical field
The present invention relates to field of communication technology more particularly to a kind of communicating data processing method and processing devices.
Background technology
Currently, telemarketing pattern has become one of existing common marketing methods.User generally preserves according to current
Trade connection mode carry out telephonic communication one by one, to achieve the purpose that telemarketing.In order to preserve need of each client to product
It pleads condition, user needs manually recorded the case where conversing each time, to confirm whether continue to this in subsequent telemarketing
Client carries out the distribution of new product, therefore leads to the heavy workload of telemarketing.
Invention content
The main purpose of the present invention is to provide a kind of communicating data processing method and processing devices, it is intended to realize according to callee
Situation of answering called number is marked automatically, to reduce the workload of telemarketing.
Communicating data processing method provided by the invention includes the following steps：
In communication process, the audio data of callee is acquired；
Extract the characteristic parameter of collected audio data；
According to the mapping relations of preset characteristic parameter and identification information, using the mark corresponding to the characteristic parameter extracted
Know information called phone number is marked.
Preferably, the characteristic parameter includes intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant
At least one of parameter.
Preferably, it is described according to preset feature when the characteristic parameter that each called phone number corresponds to extraction is multiple
The mapping relations of parameter and identification information, using the identification information pair called phone number corresponding to the characteristic parameter extracted into
The step of line flag includes：
According to the mapping relations of preset characteristic parameter and identification information, obtain corresponding to each characteristic parameter extracted
Identification information；
Calculate the quantity of the characteristic parameter corresponding to each identification information；
It is marked according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter.
Preferably, the mapping relations according to preset characteristic parameter and identification information are joined using the feature extracted
Further include after the step of corresponding identification information pair called phone number of number is marked：
When dialing marked telephone number, corresponding to the identification information of the output marked telephone number
Prompt message.
Preferably, the mapping relations according to preset characteristic parameter and identification information are joined using the feature extracted
Further include after the step of corresponding identification information pair called phone number of number is marked：
Establish marked telephone number, identification information corresponding with the telephone number and corresponding with the identification information
Call residing for period between mapping relations.
In addition, communicating data processing unit provided by the invention includes：
Acquisition module, in communication process, acquiring the audio data of callee；
Extraction module, the characteristic parameter for extracting collected audio data；
Mark module, for the mapping relations according to preset characteristic parameter and identification information, using the feature extracted
Identification information pair called phone number corresponding to parameter is marked.
Preferably, the characteristic parameter includes intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant
At least one of parameter.
Preferably, when the characteristic parameter that each called phone number corresponds to extraction is multiple, the mark module includes：
Acquiring unit, for according to the mapping relations of preset characteristic parameter and identification information, obtain extract it is each
Identification information corresponding to characteristic parameter；
Computing unit, the quantity for calculating the characteristic parameter corresponding to each identification information；
Marking unit, for according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter into
Line flag.
Preferably, the communicating data processing unit further includes：
Reminding module, for when dialing marked telephone number, exporting the marked telephone number
Prompt message corresponding to identification information.
Preferably, the communicating data processing unit further includes：
Establish module, for establish marked telephone number, identification information corresponding with the telephone number and with
The mapping relations between period residing for call corresponding to the identification information.
Communicating data processing method and processing device provided by the invention, by the audio in communication process, acquiring callee
Data, and the characteristic parameter of collected audio data is extracted, then according to the mapping of preset characteristic parameter and identification information
Relationship is marked using the identification information pair called phone number corresponding to the characteristic parameter extracted, to realize root
Called phone number is marked automatically according to the situation of answering of callee, reduces the workload of telemarketing, and make
When dialling to the telephone number being labeled, the side of answering can be known to accordingly leading to according to the corresponding label of the telephone number
The affective state for talking about content can take phase when making a phone call to accomplish to shoot the arrow at the target according to the classification that telephone number marks
The mode answered is linked up, and communication efficiency is effectively improved.
Description of the drawings
Fig. 1 is the flow diagram of communicating data processing method first embodiment of the present invention；
Fig. 2 is the refinement flow diagram for called phone number being marked in Fig. 1 step；
Fig. 3 is the flow diagram of communicating data processing method second embodiment of the present invention；
Fig. 4 is the flow diagram of communicating data processing method 3rd embodiment of the present invention；
Fig. 5 is the high-level schematic functional block diagram of communicating data processing unit first embodiment of the present invention；
Fig. 6 is the refinement high-level schematic functional block diagram in one embodiment of mark module in Fig. 5；
Fig. 7 is the high-level schematic functional block diagram of communicating data processing unit second embodiment of the present invention；
Fig. 8 is the high-level schematic functional block diagram of communicating data processing unit 3rd embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific implementation mode
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of communicating data processing method.
Referring to Fig.1, Fig. 1 is the flow diagram of communicating data processing method first embodiment of the present invention.
In one embodiment, which includes the following steps：
Step S10 acquires the audio data of callee in communication process；
Communicating data processing method provided in this embodiment is mainly used in call terminal, for in communication process
Audio data is handled.The call terminal can be mobile phone, base etc..It is said so that party A-subscriber makes a phone call to party B-subscriber as an example
It is bright, after party B-subscriber connects the phone from party A-subscriber, acquire the audio data from party B-subscriber.It, can be with when acquiring audio data
Acquire audio data of the callee in entire voice call process；Can also time segment acquisition callee audio data,
For example, at interval of the audio data for acquiring one section of callee after certain preset time；It can also only acquisition one section of callee
Audio data, specific acquisition mode can be selected, be not limited thereto according to actual needs.
Step S20 extracts the characteristic parameter of collected audio data；
In the present embodiment, the characteristic parameter of extraction has reacted the emotion behavior of callee user.When caller is in not
When feeling of sympathy state, certain variation can be shown in intensity of sound, word speed, tone etc..For example, intensity of sound can lead to
The intensive parameter of extraction audio data is crossed to characterize, under normal circumstances, when intensity of sound is larger, indicates that caller compares anger
Anger；Word speed parameter can by syllable in the unit interval by rate characterize, under normal circumstances, when word speed is very fast, table
Show that caller is angry；Tone can be characterized by the frequency parameter of audio data.In addition, pitch parameter can also reflect
The affective state of caller indicates that caller is angry for example, when average pitch is higher, when average pitch is very low,
Indicate that caller compares detest；It when pitch range is very wide, indicates that caller is angry, when pitch range is slightly wide, indicates
Caller compares detest.In addition, formant parameter can also reflect the affective state of caller.It is above-mentioned each to react call
The parameter of the affective state of person can be used as features described above parameter, can specifically be selected according to actual needs.It should say
Bright, in other embodiments, the parameter of other all affective states that can react caller can be used as above-mentioned spy
Levy parameter.
Preferably, the characteristic parameter includes intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant
At least one of parameter.
Step S30, according to the mapping relations of preset characteristic parameter and identification information, using the characteristic parameter institute extracted
Corresponding identification information pair called phone number is marked.
For example, can be marked according to the identification information pair called phone number corresponding to one of which characteristic parameter.
It is further preferable that in order to further increase the accuracy that called number is marked according to receiving talking situation,
With reference to Fig. 2, Fig. 2 is the refinement flow diagram for called phone number being marked in Fig. 1 step, in each called phone number
When the characteristic parameter of the corresponding extraction of code is multiple, following manner may be used, called phone number is marked, step S30 packets
It includes：
Step S31 obtains each feature ginseng extracted according to the mapping relations of preset characteristic parameter and identification information
The corresponding identification information of number；
In the present embodiment, above-mentioned identification information is mark for marking affective state, for example, identification information can be with
For indignation, angry, usual, happiness etc., can specifically be configured according to actual needs.Above-mentioned preset characteristic parameter and mark
The mapping relations of information can rule of thumb be set, or the audio data sample of different moods can be largely in by acquiring
This, by carrying out characteristic parameter extraction to audio data sample, and carries out analysis and arrangement to the characteristic parameter of extraction, finally obtains
The mapping relations of characteristic parameter and identification information.For example, for intensive parameter, reflecting between intensive parameter and identification information
Following manner may be used to be arranged in the relationship of penetrating：Corresponding identification information is happy to intensive parameter when being located at A1 to A2 ranges, by force
It is usual, intensive parameter corresponding mark when being located at A5 to A6 ranges to spend corresponding identification information when parameter is located at A3 to A4 ranges
Information is anger, intensive parameter when being located at A7 to A8 ranges corresponding identification information be it is angry, above-mentioned A1, A2, A3, A4, A5,
The numerical values recited of A6, A7, A8 can be configured according to actual needs, be not limited thereto.For other each characteristic parameters
For, the mode that the mapping relations between identification information can be similar to intensive parameter is configured, and details are not described herein.
After extracting characteristic parameter, the section in the mapping relations fallen into according to the characteristic parameter of extraction, obtaining should
The corresponding identification information of characteristic parameter.For example, after extracting intensive parameter, if severity parameter value is A0, then judge that A0 is fallen
The pre-set interval entered, if the sections that are fallen into A0 are A5 to A6, then it represents that the identification information corresponding to the intensive parameter of extraction is
It is angry.Similarly, for other each characteristic parameters, the identification information corresponding to each characteristic parameter is obtained respectively.
Step S32 calculates the quantity of the characteristic parameter corresponding to each identification information；
If the identification information corresponding to above-mentioned intensive parameter is anger, the identification information corresponding to frequency parameter is anger,
Identification information corresponding to word speed parameter is indignation, and the identification information corresponding to pitch parameter is anger, and formant parameter institute is right
The identification information answered is usual, then the quantity of the angry corresponding characteristic parameter of identification information is three, and identification information indignation corresponds to
The quantity of characteristic parameter be one, the quantity of the usually corresponding characteristic parameter of identification information is one.
Step S33, according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter into rower
Note.
In the present embodiment, the quantity of the characteristic parameter corresponding to identification information anger is most, therefore, to called phone number
Code labeling is anger.
It should be noted that when the most identification information of the quantity of corresponding characteristic parameter is multiple, then can appoint
Meaning selects one of identification information pair called phone number to be marked.
Communicating data processing method provided by the invention, by communication process, acquiring the audio data of callee, and
The characteristic parameter of collected audio data is extracted, then according to the mapping relations of preset characteristic parameter and identification information, is adopted
It is marked with the identification information pair called phone number corresponding to the characteristic parameter extracted, to realize according to callee
Situation of answering called phone number is marked automatically, reduce the workload of telemarketing, and make to being marked
When the telephone number of note is dialled, the side of answering can be known to corresponding dialog context according to the corresponding label of the telephone number
Affective state can take corresponding mode when making a phone call to accomplish to shoot the arrow at the target according to the classification that telephone number marks
It is linked up, is effectively improved communication efficiency.
Further, it is the flow diagram of communicating data processing method second embodiment of the present invention with reference to Fig. 3, Fig. 3,
In a certain or all embodiments of the invention, further include after step S30：
Step S40 exports the mark letter of the marked telephone number when dialing marked telephone number
The corresponding prompt message of breath.
In the present embodiment, for example, the identification information that marked telephone number is marked is anger, then this is being dialed
When telephone number, the prompt message can be shown in the form of word on call interface, or can also be with the shape of voice
Formula plays the prompt message, to when dialing marked telephone number, actively the side of dialing be prompted to be dialed
The corresponding affective state of telephone number.
Further, it is the flow diagram of communicating data processing method 3rd embodiment of the present invention with reference to Fig. 4, Fig. 4,
In a certain or all embodiments of the invention, further include after step S30：
Step S50, establish marked telephone number, identification information corresponding with the telephone number and with the mark
The mapping relations between period residing for the corresponding call of information.
Since generated affective state generally can be variant when different time sections are conversed by callee, it can
To establish the period residing for telephone number, identification information corresponding with the telephone number and the call corresponding with the identification information
Between mapping relations, affective state is answered to obtain produced by callee's different periods to react.Preferably for each marked
Telephone number for, the mapping relations between an identification information and call residing period can be established, it is preferable that can establish
Function curve between one identification information and call residing period, so as to more intuitively reaction callee in different time
Affective state of the section to dialog context.
The present invention further provides a kind of communicating data processing units.
It is the high-level schematic functional block diagram of communicating data processing unit first embodiment of the present invention with reference to Fig. 5, Fig. 5.
In one embodiment, which includes：
Acquisition module 10, in communication process, acquiring the audio data of callee；
Communicating data processing method provided in this embodiment is mainly used in call terminal, for in communication process
Audio data is handled.The call terminal can be mobile phone, base etc..It is said so that party A-subscriber makes a phone call to party B-subscriber as an example
It is bright, after party B-subscriber connects the phone from party A-subscriber, acquire the audio data from party B-subscriber.It, can be with when acquiring audio data
Acquire audio data of the callee in entire voice call process；Can also time segment acquisition callee audio data,
For example, at interval of the audio data for acquiring one section of callee after certain preset time；It can also only acquisition one section of callee
Audio data, specific acquisition mode can be selected, be not limited thereto according to actual needs.
Extraction module 20, the characteristic parameter for extracting collected audio data；
In the present embodiment, the characteristic parameter of extraction has reacted the emotion behavior of callee user.When caller is in not
When feeling of sympathy state, certain variation can be shown in intensity of sound, word speed, tone etc..For example, intensity of sound can lead to
The intensive parameter of extraction audio data is crossed to characterize, under normal circumstances, when intensity of sound is larger, indicates that caller compares anger
Anger；Word speed parameter can by syllable in the unit interval by rate characterize, under normal circumstances, when word speed is very fast, table
Show that caller is angry；Tone can be characterized by the frequency parameter of audio data.In addition, pitch parameter can also reflect
The affective state of caller indicates that caller is angry for example, when average pitch is higher, when average pitch is very low,
Indicate that caller compares detest；It when pitch range is very wide, indicates that caller is angry, when pitch range is slightly wide, indicates
Caller compares detest.In addition, formant parameter can also reflect the affective state of caller.It is above-mentioned each to react call
The parameter of the affective state of person can be used as features described above parameter, can specifically be selected according to actual needs.It should say
Bright, in other embodiments, the parameter of other all affective states that can react caller can be used as above-mentioned spy
Levy parameter.
Preferably, the characteristic parameter includes intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant
At least one of parameter.
Mark module 30, for the mapping relations according to preset characteristic parameter and identification information, using the spy extracted
Identification information pair called phone number corresponding to sign parameter is marked.
For example, can be marked according to the identification information pair called phone number corresponding to one of which characteristic parameter.
It is further preferable that in order to further increase the accuracy that called number is marked according to receiving talking situation,
It is the refinement high-level schematic functional block diagram in one embodiment of mark module in Fig. 5 with reference to Fig. 6, Fig. 6, in each called phone number pair
When the characteristic parameter that should be extracted is multiple, following manner may be used, called phone number is marked, the mark module
30 include：
Acquiring unit 31, for according to the mapping relations of preset characteristic parameter and identification information, obtain extract it is each
Identification information corresponding to a characteristic parameter；
In the present embodiment, above-mentioned identification information is mark for marking affective state, for example, identification information can be with
For indignation, angry, usual, happiness etc., can specifically be configured according to actual needs.Above-mentioned preset characteristic parameter and mark
The mapping relations of information can rule of thumb be set, or the audio data sample of different moods can be largely in by acquiring
This, by carrying out characteristic parameter extraction to audio data sample, and carries out analysis and arrangement to the characteristic parameter of extraction, finally obtains
The mapping relations of characteristic parameter and identification information.For example, for intensive parameter, reflecting between intensive parameter and identification information
Following manner may be used to be arranged in the relationship of penetrating：Corresponding identification information is happy to intensive parameter when being located at A1 to A2 ranges, by force
It is usual, intensive parameter corresponding mark when being located at A5 to A6 ranges to spend corresponding identification information when parameter is located at A3 to A4 ranges
Information is anger, intensive parameter when being located at A7 to A8 ranges corresponding identification information be it is angry, above-mentioned A1, A2, A3, A4, A5,
The numerical values recited of A6, A7, A8 can be configured according to actual needs, be not limited thereto.For other each characteristic parameters
For, the mode that the mapping relations between identification information can be similar to intensive parameter is configured, and details are not described herein.
After extracting characteristic parameter, the section in the mapping relations fallen into according to the characteristic parameter of extraction, obtaining should
The corresponding identification information of characteristic parameter.For example, after extracting intensive parameter, if severity parameter value is A0, then judge that A0 is fallen
The pre-set interval entered, if the sections that are fallen into A0 are A5 to A6, then it represents that the identification information corresponding to the intensive parameter of extraction is
It is angry.Similarly, for other each characteristic parameters, the identification information corresponding to each characteristic parameter is obtained respectively.
Computing unit 32, the quantity for calculating the characteristic parameter corresponding to each identification information；
If the identification information corresponding to above-mentioned intensive parameter is anger, the identification information corresponding to frequency parameter is anger,
Identification information corresponding to word speed parameter is indignation, and the identification information corresponding to pitch parameter is anger, and formant parameter institute is right
The identification information answered is usual, then the quantity of the angry corresponding characteristic parameter of identification information is three, and identification information indignation corresponds to
The quantity of characteristic parameter be one, the quantity of the usually corresponding characteristic parameter of identification information is one.
Marking unit 33, for according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter
It is marked.
In the present embodiment, the quantity of the characteristic parameter corresponding to identification information anger is most, therefore, to called phone number
Code labeling is anger.
It should be noted that when the most identification information of the quantity of corresponding characteristic parameter is multiple, then can appoint
Meaning selects one of identification information pair called phone number to be marked.
Communicating data processing unit provided by the invention, by communication process, acquiring the audio data of callee, and
The characteristic parameter of collected audio data is extracted, then according to the mapping relations of preset characteristic parameter and identification information, is adopted
It is marked with the identification information pair called phone number corresponding to the characteristic parameter extracted, to realize according to callee
Situation of answering called phone number is marked automatically, reduce the workload of telemarketing, and make to being marked
When the telephone number of note is dialled, the side of answering can be known to corresponding dialog context according to the corresponding label of the telephone number
Affective state can take corresponding mode when making a phone call to accomplish to shoot the arrow at the target according to the classification that telephone number marks
It is linked up, is effectively improved communication efficiency.
Further, illustrate with reference to the function module that Fig. 7, Fig. 7 are communicating data processing unit second embodiment of the present invention
Figure, in a certain or all embodiments of the invention, the communicating data processing unit further includes：
Reminding module 40, for when dialing marked telephone number, exporting the marked telephone number
Identification information corresponding to prompt message.
In the present embodiment, for example, the identification information that marked telephone number is marked is anger, then this is being dialed
When telephone number, the prompt message can be shown in the form of word on call interface, or can also be with the shape of voice
Formula plays the prompt message, to when dialing marked telephone number, actively the side of dialing be prompted to be dialed
The corresponding affective state of telephone number.
Further, illustrate with reference to the function module that Fig. 8, Fig. 8 are communicating data processing unit 3rd embodiment of the present invention
Figure, in a certain or all embodiments of the invention, the communicating data processing unit further includes：
Establish module 50, for establish marked telephone number, identification information corresponding with the telephone number and
The mapping relations between period residing for the call corresponding with the identification information.
Since generated affective state generally can be variant when different time sections are conversed by callee, it can
To establish the period residing for telephone number, identification information corresponding with the telephone number and the call corresponding with the identification information
Between mapping relations, affective state is answered to obtain produced by callee's different periods to react.Preferably for each marked
Telephone number for, the mapping relations between an identification information and call residing period can be established, it is preferable that can establish
Function curve between one identification information and call residing period, so as to more intuitively reaction callee in different time
Affective state of the section to dialog context.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (6)
1. a kind of communicating data processing method, which is characterized in that the communicating data processing method includes the following steps：
In communication process, the audio data of callee is acquired；
Extract the characteristic parameter of collected audio data；
According to the mapping relations of preset characteristic parameter and identification information, the corresponding mark letter of each characteristic parameter extracted is determined
Breath, and using the most identification information pair called phone number of the characteristic parameter quantity of corresponding extraction in determining identification information into
Line flag；Wherein, the characteristic parameter includes intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant parameter
At least one of；
When dialing marked telephone number, carrying corresponding to the identification information of the marked telephone number is exported
Show information.
2. communicating data processing method as described in claim 1, which is characterized in that each called phone number corresponds to extraction
When characteristic parameter is multiple, the mapping relations according to preset characteristic parameter and identification information determine each spy extracted
The corresponding identification information of parameter is levied, and using the most mark letter of the characteristic parameter quantity of corresponding extraction in determining identification information
Ceasing the step of called phone number is marked includes：
According to the mapping relations of preset characteristic parameter and identification information, the mark corresponding to each characteristic parameter extracted is obtained
Know information；
Calculate the quantity of the characteristic parameter corresponding to each identification information；
It is marked according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter.
3. communicating data processing method as described in claim 1, which is characterized in that described according to preset characteristic parameter and mark
Know the mapping relations of information, determines the corresponding identification information of each characteristic parameter extracted, and using in determining identification information
Further include after the step of most identification information pair called phone number of the corresponding characteristic parameter quantity extracted is marked：
It establishes marked telephone number, identification information corresponding with the telephone number and corresponding with the identification information leads to
Mapping relations between the words residing period.
4. a kind of communicating data processing unit, which is characterized in that the communicating data processing unit includes：
Acquisition module, in communication process, acquiring the audio data of callee；
Extraction module, the characteristic parameter for extracting collected audio data；
Mark module determines each feature ginseng extracted for the mapping relations according to preset characteristic parameter and identification information
The corresponding identification information of number, and using the most identification information pair of the characteristic parameter quantity of corresponding extraction in determining identification information
Called phone number is marked；
Wherein, the characteristic parameter includes in intensive parameter, frequency parameter, word speed parameter, pitch parameter and formant parameter
At least one；
Reminding module, for when dialing marked telephone number, exporting the mark of the marked telephone number
Prompt message corresponding to information.
5. communicating data processing unit as claimed in claim 4, which is characterized in that each called phone number corresponds to extraction
When characteristic parameter is multiple, the mark module includes：
Acquiring unit obtains each feature extracted for the mapping relations according to preset characteristic parameter and identification information
Identification information corresponding to parameter；
Computing unit, the quantity for calculating the characteristic parameter corresponding to each identification information；
Marking unit, for according to the most identification information pair called phone number of the quantity of corresponding characteristic parameter into rower
Note.
6. communicating data processing unit as claimed in claim 4, which is characterized in that the communicating data processing unit is also wrapped
It includes：
Establish module, for establish marked telephone number, identification information corresponding with the telephone number and with the mark
Know the mapping relations between the period residing for the corresponding call of information.
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| CN101789990A (en) * | 2009-12-23 | 2010-07-28 | 宇龙计算机通信科技(深圳)有限公司 | Method and mobile terminal for judging emotion of opposite party in conservation process |
| CN103873642A (en) * | 2012-12-10 | 2014-06-18 | 北京三星通信技术研究有限公司 | Method and device for recording call log |
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| JP2005294972A (en) * | 2004-03-31 | 2005-10-20 | Nec Corp | Call-break compensating method/ system / program / program recording medium and portable terminal |
| CN102625005A (en) * | 2012-03-05 | 2012-08-01 | 广东天波信息技术股份有限公司 | Call center system with function of real-timely monitoring service quality and implement method of call center system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101789990A (en) * | 2009-12-23 | 2010-07-28 | 宇龙计算机通信科技(深圳)有限公司 | Method and mobile terminal for judging emotion of opposite party in conservation process |
| CN103873642A (en) * | 2012-12-10 | 2014-06-18 | 北京三星通信技术研究有限公司 | Method and device for recording call log |
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