CN104683218A - Service warning method and device - Google Patents
Service warning method and device Download PDFInfo
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- CN104683218A CN104683218A CN201510075483.6A CN201510075483A CN104683218A CN 104683218 A CN104683218 A CN 104683218A CN 201510075483 A CN201510075483 A CN 201510075483A CN 104683218 A CN104683218 A CN 104683218A
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Abstract
The invention discloses a service warning method and device, and belongs to the technical field of the Internet. The method comprises the following steps: obtaining chats of an online user in real time; performing statistics on the frequency of occurrence of a preset content in the chats, wherein the preset content is at least one of characters, images and voices for reflecting the network status; if the statistical frequency reaches a preset threshold, performing service warning. The device comprises an obtaining module, a first statistics module and a first warning module. According to the invention, the chats are obtained in real time, the statistics is performed on the frequency of occurrence of the preset content in the chats, service warning is performed when the statistical frequency reaches the preset threshold, so as to achieve a manner of performing service warning according to the chats; as the preset content can reflect the network status, the manner of performing service warning according to the chats can proactively find and handle the problems, shorten the handling time, and improve the effectiveness of service warning.
Description
Technical field
The present invention relates to Internet technical field, particularly a kind of method and device of serving early warning.
Background technology
Along with popularizing of the Internet, the kind of terminal gets more and more, and the quantity of Internet user is also increasing.In order to provide better network service to user, each Internet Service Provider all provides service warning function, with after network failure, takes measures in time to fix a breakdown.
In correlation technique, provide the mode of the service early warning such as server load monitoring, network flow monitoring, the monitoring of real-time online number and customer complaint.Wherein, the service alarm mode of server load monitoring is that server just can send early warning information and give relevant station personnel when the processor of server, internal memory, network interface card, hard disk even load are too high.The service alarm mode of network flow monitoring is by real-time network traffic monitoring figure, and whether real-time chain rate node flow is normal, if the flow pulled is lower than the certain weary value of chain rate value, just can give the alarm relevant station member simultaneously.The service alarm mode of real-time online number monitoring is that whether the online number of real-time chain rate is normal by real-time online number monitoring figure.The service alarm mode of customer complaint collects online user feedback by contact staff, and investigation belongs to individual, local or overall user network or server problem.
Realizing in process of the present invention, inventor finds that correlation technique at least exists following defect:
Above-mentioned several service alarm mode is all occurred that problem just gives the alarm, make discovery and process problem very passive, delay the processing time, cause serving the poor effect of early warning.
Summary of the invention
In order to solve the problem of correlation technique, embodiments provide a kind of method and device of serving early warning.Described technical scheme is as follows:
First aspect, provide a kind of method of serving early warning, described method comprises:
The chat content of Real-time Obtaining online user;
To occurring in described chat content that the frequency of preset content is added up, wherein, described preset content is at least one content in the reflection character of network condition, picture and voice;
If add up the frequency obtained to reach predetermined threshold value, then carry out service early warning.
In conjunction with first aspect, in the first possible implementation of first aspect, described to after occurring in described chat content that the frequency of preset content is added up, also comprise:
Add up the relevant information that the user of the described preset content of transmission is corresponding;
Described carry out service early warning after, also comprise:
Export the relevant information that the user of the described preset content of transmission is corresponding.
In conjunction with the first possible implementation of first aspect, in the implementation that the second of first aspect is possible, relevant information corresponding to the user of the described preset content of described transmission comprises region IP (Internet Protocol, Internet protocol) address corresponding to the user that sends described preset content, user identity and sends the quantity of described preset content.
In conjunction with first aspect, in the third possible implementation of first aspect, described to occurring in described chat content that the frequency of preset content is added up, comprising:
To occurring in preset time period in described chat content that the frequency of preset content is added up.
In conjunction with first aspect, first aspect the first to any one the possible implementation in the third possible implementation, in the 4th kind of possible implementation of first aspect, carry out service early warning, comprising:
The terminal corresponding to Service Management personnel sends early warning information.
Second aspect, provide a kind of device of serving early warning, described device comprises:
Acquisition module, for the chat content of Real-time Obtaining online user;
First statistical module, for occurring in described chat content that the frequency of preset content is added up, wherein, described preset content is at least one content in the character of reflection network condition, picture and voice;
Warning module, for when adding up the frequency obtained and reaching predetermined threshold value, carries out service early warning.
In conjunction with second aspect, in the first possible implementation of second aspect, described device, also comprises:
Second statistical module, for adding up relevant information corresponding to the user that sends described preset content;
Output module, for exporting relevant information corresponding to the user that sends described preset content.
In conjunction with the first possible implementation of second aspect, in the implementation that the second of second aspect is possible, relevant information corresponding to the user of the described preset content of transmission of described second statistical module counts comprises the internet Protocol IP address in region corresponding to the user that sends described preset content, user identity and sends the quantity of described preset content.
In conjunction with second aspect, in the third possible implementation of second aspect, described first statistical module, for occurring in preset time period in described chat content that the frequency of preset content is added up.
In conjunction with second aspect, second aspect the first to any one the possible implementation in the third possible implementation, in the 4th kind of possible implementation of second aspect, described warning module, sends early warning information for the terminal corresponding to Service Management personnel.
The beneficial effect that the technical scheme that the embodiment of the present invention provides is brought is:
By Real-time Obtaining chat content, to occurring in chat content that the frequency of preset content is added up, and when adding up the frequency obtained and reaching predetermined threshold value, carry out service early warning, thus achieve and carry out serving the mode of early warning according to chat content, and can network condition be reflected due to preset content, therefore, the mode of carrying out serving early warning according to chat content can initiatively find and process problem, shortens the processing time, and then improves the effect of service early warning.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, below the accompanying drawing used required in describing embodiment is briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the implementation environment schematic diagram that a kind of method of serving early warning that one embodiment of the invention provides relates to;
Fig. 2 is a kind of method flow diagram of serving early warning that one embodiment of the invention provides;
Fig. 3 is a kind of method flow diagram of serving early warning that another embodiment of the present invention provides;
Fig. 4 is a kind of apparatus structure schematic diagram of serving early warning that another embodiment of the present invention provides;
Fig. 5 is a kind of structural representation of serving the device of early warning that another embodiment of the present invention provides;
Fig. 6 is the structural representation of a kind of server that another embodiment of the present invention provides.
Embodiment
For making the object, technical solutions and advantages of the present invention clearly, below in conjunction with accompanying drawing, embodiment of the present invention is described further in detail.
As shown in Figure 1, this implementation environment comprises terminal 101 and server 102 to the structural representation of the implementation environment involved by the method that the embodiment of the present invention provides.Terminal 101 can be the smart mobile phone, panel computer, pocket computer on knee etc. with Bluetooth function.By the implementation environment shown in Fig. 1, communicate by network between terminal 101 with server 102, then realize the acquisition methods of multimedia file.
In conjunction with above-mentioned implementation environment, the method for concrete service early warning refers to each embodiment following:
System architecture schematic diagram shown in composition graphs 1, Fig. 2 is a kind of flow chart of serving the method for early warning provided according to an exemplary embodiment.As shown in Figure 2, the method flow that the embodiment of the present invention provides comprises:
201: the chat content of Real-time Obtaining online user.
202: to occurring in chat content that the frequency of preset content is added up, wherein, preset content is at least one content in the reflection character of network condition, picture and voice.
As a kind of embodiment, to occurring in chat content that the frequency of preset content is added up, comprising:
To occurring in preset time period in chat content that the frequency of preset content is added up.
203: if add up the frequency obtained to reach predetermined threshold value, then carry out service early warning.
As a kind of embodiment, after occurring in chat content that the frequency of preset content is added up, also comprise:
Add up the relevant information that the user of transmission preset content is corresponding;
After carrying out service early warning, also comprise:
Export the relevant information that the user of transmission preset content is corresponding.
As a kind of embodiment, send the quantity that relevant information corresponding to the user of preset content comprises ground domain IP address corresponding to the user that sends preset content, user identity and send preset content.
As a kind of embodiment, carry out service early warning, comprising:
The terminal corresponding to Service Management personnel sends early warning information.
The method that the embodiment of the present invention provides, by Real-time Obtaining chat content, to occurring in chat content that the frequency of preset content is added up, and when adding up the frequency obtained and reaching predetermined threshold value, carry out service early warning, thus achieve the mode of carrying out serving early warning according to chat content, and can network condition be reflected due to preset content, therefore, the mode of carrying out serving early warning according to chat content can initiatively find and process problem, shorten the processing time, and then improve the effect of service early warning.
Above-mentioned all alternatives, can adopt and combine arbitrarily formation optional embodiment of the present invention, this is no longer going to repeat them.
System architecture schematic diagram shown in composition graphs 1 and content embodiment illustrated in fig. 2, Fig. 3 is a kind of flow chart of serving the method for early warning provided according to an exemplary embodiment.As shown in Figure 3, the method flow that the embodiment of the present invention provides comprises:
301: the chat content of Real-time Obtaining online user.
About the mode of the chat content of Real-time Obtaining online user, the present embodiment does not do concrete restriction.During concrete enforcement, the executive agent of the method for the service early warning that the present embodiment provides is a kind of device of serving early warning, the device of this service early warning can be built in chat server, then because chat server itself can receive the chat content of each online user transmission, the device of thus this service early warning can from the chat content of Real-time Obtaining online user chat server.
In addition, the device of this service early warning can also independent of chat server, then the device of this service early warning can be connected with chat server, thus after the chat content of chat server Real-time Obtaining online user, receives the chat content that this chat server forwards.
No matter adopt the chat content of which kind of mode Real-time Obtaining online user, the present embodiment does not all limit the chat content got.
302: to occurring in chat content that the frequency of preset content is added up, wherein, preset content is at least one content in the reflection character of network condition, picture and voice.
Because user is when chatting, the quality of network directly has influence on the chat experience of user, and user is when network is not good, usually can refer to network condition in chat content, and therefore, the present embodiment will reflect that the content of network condition is as preset content.This preset content can include but not limited to reflect at least one content in the character of network condition, picture and voice.
Such as, when network condition is bad, to often occur in the process of user's chat interrupting or the situations such as time delay occurring, cause user can refer to " card " this character in chat content, and this character can reflect network condition, therefore, the method that the present embodiment provides can using " card " this character as preset content.When there is " card " this character in chat content, just carry out a frequency statistics.
Again such as, when network condition is bad, to often occur in the process of user's chat interrupting or the situations such as time delay occurring, cause user can send the bad expression picture of expression network in chat content, and this expression picture can reflect network condition, therefore, the method that the present embodiment provides can using the expression picture of this kind of reflection network condition as preset content.When there is this kind of expression picture in chat content, just carry out a frequency statistics.
Again such as, user is except sending except the chat content of text, voice-enabled chat can also be carried out, when network condition is bad, often will occur in the process of user's chat interrupting or the situations such as time delay occurring, and cause user can occur the voice representing that network is bad in voice-enabled chat process, and the content of these voice can reflect network condition, therefore, the method that the present embodiment provides can using the voice of this kind of reflection network condition as preset content.When there are this kind of voice in chat content, just carry out a frequency statistics.
Certainly, except the character, picture and the voice that occur in above-mentioned citing, can also occur the character of other reaction network situations, picture and voice, the present embodiment does not do concrete restriction to this.Preset content can be only a kind of content in the character of reaction network situation, picture and voice, can also be the combination of perhaps three kinds of contents in any two kinds in the character of reaction network situation, picture and voice.
Statistics due to network condition has certain ageing, if the overlong time of statistics, the sensitivity of reaction problem is not high, therefore, as a kind of embodiment, when the method that the present embodiment provides occurs that the frequency of preset content is added up in chat content, include but not limited to:
To occurring in preset time period in chat content that the frequency of preset content is added up.
Wherein, the length of preset time period can be 10 minutes, 20 minutes, 30 minutes etc., the present embodiment does not limit the length of preset time period.
303: if add up the frequency obtained to reach predetermined threshold value, then send early warning information to the terminal that Service Management personnel are corresponding.
The size of predetermined threshold value can set according to the actual requirements, and the present embodiment does not do concrete restriction to this.When the frequency that statistics obtains reaches predetermined threshold value time, namely represent current network conditions not good, thus need the terminal to Service Management personnel are corresponding to send early warning information, to carry out service early warning.
Wherein, the mode sending early warning information to the terminal that Service Management personnel are corresponding includes but not limited to send early warning information by the mode such as note and/or mail to the terminal that Service Management personnel are corresponding, and the present embodiment does not do concrete restriction to this.In addition, the present embodiment does not do concrete restriction to the content of early warning information yet, can reflect network condition, Service Management personnel is played to the effect of early warning.
Further, in order to fault location and failure cause more accurately, as a kind of embodiment, the method that the present embodiment provides also comprises after occurring that the frequency of preset content is added up in chat content:
Add up the relevant information that the user of transmission preset content is corresponding.Relevant information corresponding to the user of this transmission preset content includes but not limited to send ground domain IP address corresponding to the user of preset content, user identity and sends the quantity of preset content.
After the relevant information that the user of statistics transmission preset content is corresponding in the manner described above, accordingly, after carrying out service early warning, also comprise:
Export the relevant information that the user of transmission preset content is corresponding.
About exporting the mode sending relevant information corresponding to the user of preset content, the present embodiment does not do concrete restriction, includes but not limited to export relevant information corresponding to the user that sends preset content with the form of form or list.By the ground domain IP address that the user that will send preset content is corresponding, the relevant informations such as the quantity of user identity and transmission preset content export, thus Service Management personnel can be made according to this relevant information quick positioning question coverage, belong to some areas user, full station user or personal user's problem, greatly improve related personnel's decision problem efficiency, this supervisory control system can supply multiple posies librarian use simultaneously, comprise product and the operation personnel in inartful post, by checking that real-time monitoring data knows user situation, pinpoint the problems early and report to related personnel and it is processed.
The method that the embodiment of the present invention provides, by Real-time Obtaining chat content, to occurring in chat content that the frequency of preset content is added up, and when adding up the frequency obtained and reaching predetermined threshold value, carry out service early warning, thus achieve the mode of carrying out serving early warning according to chat content, and can network condition be reflected due to preset content, therefore, the mode of carrying out serving early warning according to chat content can initiatively find and process problem, shorten the processing time, and then improve the effect of service early warning.
See Fig. 4, embodiments provide a kind of device of serving early warning, this device may be used for performing the method for the service early warning that embodiment corresponding to above-mentioned Fig. 2 or Fig. 3 provides.As shown in Figure 4, the device of this service early warning comprises:
Acquisition module 401, for the chat content of Real-time Obtaining online user;
First statistical module 402, for occurring in chat content that the frequency of preset content is added up, wherein, preset content is at least one content in the character of reflection network condition, picture and voice;
Warning module 403, for when adding up the frequency obtained and reaching predetermined threshold value, carries out service early warning.
As a kind of embodiment, see Fig. 5, this device, also comprises:
Second statistical module 404, the relevant information that the user for adding up transmission preset content is corresponding;
Output module 405, the relevant information that the user for exporting transmission preset content is corresponding.
As a kind of embodiment, relevant information corresponding to the user of transmission preset content that adds up of the second statistical module 404 comprises ground domain IP address corresponding to the user that sends preset content, user identity and sends the quantity of preset content.
As a kind of embodiment, the first statistical module 402, for occurring in preset time period in chat content that the frequency of preset content is added up.
As a kind of embodiment, warning module 403, sends early warning information for the terminal corresponding to Service Management personnel.
The device that the embodiment of the present invention provides, by Real-time Obtaining chat content, to occurring in chat content that the frequency of preset content is added up, and when adding up the frequency obtained and reaching predetermined threshold value, carry out service early warning, thus achieve the mode of carrying out serving early warning according to chat content, and can network condition be reflected due to preset content, therefore, the mode of carrying out serving early warning according to chat content can initiatively find and process problem, shorten the processing time, and then improve the effect of service early warning.
Above-mentioned all alternatives, can adopt and combine arbitrarily formation optional embodiment of the present invention, this is no longer going to repeat them.
About the device in above-described embodiment, wherein the concrete mode of modules executable operations has been described in detail in about the embodiment of the method, will not elaborate explanation herein.
Fig. 6 is the block diagram of a kind of server 600 according to an exemplary embodiment.With reference to Fig. 6, server 600 comprises processing components 622, and it comprises one or more processor further, and the memory resource representated by memory 632, can such as, by the instruction of the execution of processing components 622, application program for storing.The application program stored in memory 632 can comprise each module corresponding to one group of instruction one or more.In addition, processing components 622 is configured to perform instruction, to perform the method for above-mentioned service early warning.
Server 600 can also comprise the power management that a power supply module 626 is configured to perform server 600, and a wired or wireless network interface 650 is configured to server 600 to be connected to network, and input and output (I/O) interface 658.Server 600 can operate the operating system based on being stored in memory 632, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or similar.
The server that the embodiment of the present invention provides, by Real-time Obtaining chat content, to occurring in chat content that the frequency of preset content is added up, and when adding up the frequency obtained and reaching predetermined threshold value, carry out service early warning, thus achieve the mode of carrying out serving early warning according to chat content, and can network condition be reflected due to preset content, therefore, the mode of carrying out serving early warning according to chat content can initiatively find and process problem, shorten the processing time, and then improve the effect of service early warning.
It should be noted that: the device of the service early warning that above-described embodiment provides is when carrying out service early warning, only be illustrated with the division of above-mentioned each functional module, in practical application, can distribute as required and by above-mentioned functions and be completed by different functional modules, internal structure by device is divided into different functional modules, to complete all or part of function described above.In addition, the device of the service early warning that above-described embodiment provides belongs to same design with the embodiment of the method for service early warning, and its specific implementation process refers to embodiment of the method, repeats no more here.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can have been come by hardware, the hardware that also can carry out instruction relevant by program completes, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium mentioned can be read-only memory, disk or CD etc.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. serve a method for early warning, it is characterized in that, described method comprises:
The chat content of Real-time Obtaining online user;
To occurring in described chat content that the frequency of preset content is added up, wherein, described preset content is at least one content in the reflection character of network condition, picture and voice;
If add up the frequency obtained to reach predetermined threshold value, then carry out service early warning.
2. method according to claim 1, is characterized in that, described to after occurring in described chat content that the frequency of preset content is added up, and also comprises:
Add up the relevant information that the user of the described preset content of transmission is corresponding;
Described carry out service early warning after, also comprise:
Export the relevant information that the user of the described preset content of transmission is corresponding.
3. method according to claim 2, it is characterized in that, relevant information corresponding to the user of the described preset content of described transmission comprises the internet Protocol IP address in region corresponding to the user that sends described preset content, user identity and sends the quantity of described preset content.
4. method according to claim 1, is characterized in that, described to occurring in described chat content that the frequency of preset content is added up, and comprising:
To occurring in preset time period in described chat content that the frequency of preset content is added up.
5. the method according to claim arbitrary in Claims 1-4, is characterized in that, described in carry out service early warning, comprising:
The terminal corresponding to Service Management personnel sends early warning information.
6. serve a device for early warning, it is characterized in that, described device comprises:
Acquisition module, for the chat content of Real-time Obtaining online user;
First statistical module, for occurring in described chat content that the frequency of preset content is added up, wherein, described preset content is at least one content in the character of reflection network condition, picture and voice;
Warning module, for when adding up the frequency obtained and reaching predetermined threshold value, carries out service early warning.
7. device according to claim 6, is characterized in that, described device, also comprises:
Second statistical module, for adding up relevant information corresponding to the user that sends described preset content;
Output module, for exporting relevant information corresponding to the user that sends described preset content.
8. device according to claim 7, it is characterized in that, relevant information corresponding to the user of the described preset content of transmission of described second statistical module counts comprises the internet Protocol IP address in region corresponding to the user that sends described preset content, user identity and sends the quantity of described preset content.
9. device according to claim 6, is characterized in that, described first statistical module, for occurring in preset time period in described chat content that the frequency of preset content is added up.
10. the device according to claim arbitrary in claim 6 to 9, is characterized in that, described warning module, sends early warning information for the terminal corresponding to Service Management personnel.
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