CN104683218B - Service the method and device of early warning - Google Patents
Service the method and device of early warning Download PDFInfo
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Abstract
The invention discloses a kind of method and devices of service early warning, belong to Internet technical field.The method includes：The chat content of online user is obtained in real time；The frequency for preset content occur in the chat content is counted, wherein the preset content is at least one of character, picture and the voice for reflecting Network status content；If counting obtained frequency reaches predetermined threshold value, service early warning is carried out.Described device includes：Acquisition module, the first statistical module and warning module.The present invention by obtaining chat content in real time, frequency to occurring preset content in chat content counts, and when the obtained frequency of statistics reaches predetermined threshold value, the service of progress early warning, to realize the mode for carrying out service early warning according to chat content, and since preset content can reflect Network status, therefore, the mode of service early warning is carried out according to chat content can actively discover and process problem, shorten processing time, and then improve the effect of service early warning.
Description
Technical field
The present invention relates to Internet technical field, more particularly to a kind of method and device of service early warning.
Background technology
With popularizing for internet, the type of terminal is more and more, and the quantity of Internet user is also increasing.In order to give use
Family provides better network service, and each Internet Service Provider is each provided with service warning function, to break down in network
Afterwards, debugging is taken timely measure.
In the related technology, server load monitoring, network flow monitoring, the monitoring of real-time online number and user is provided to throw
The mode of service early warning such as tell.Wherein, the service alarm mode of server load monitoring be when the processor of server, memory,
When the load too high such as network interface card, hard disk, server will send out warning information and give relevant station personnel.The clothes of network flow monitoring
Business alarm mode is by real-time network traffic monitoring figure, and whether real-time ring is more normal than node flow, if the flow pulled is low
In ring ratio centainly weary value, alarm relevant station member simultaneously will be sent out.The service alarm mode of real-time online number monitoring
It is by real-time online number monitoring figure, whether real-time ring is more normal than online number.The service alarm mode of customer complaint is logical
It crosses contact staff and collects online user's feedback, investigation belongs to individual, locally or globally user network or server problem.
In the implementation of the present invention, inventor has found that the relevant technologies at least have the following defects：
Above-mentioned several service alarm modes are all that there is a problem just to send out alarm, make discovery and process problem very by
It is dynamic, processing time is delayed, causes to service the ineffective of early warning.
Invention content
In order to solve the problems, such as the relevant technologies, an embodiment of the present invention provides a kind of method and devices of service early warning.Institute
It is as follows to state technical solution：
In a first aspect, a kind of method of service early warning is provided, the method includes：
The chat content of online user is obtained in real time；
The frequency for preset content occur in the chat content is counted, wherein the preset content is reflection net
At least one of character, picture and the voice of network situation content；
If counting obtained frequency reaches predetermined threshold value, service early warning is carried out, the service early warning is for
The early warning of current network conditions.
With reference to first aspect, described in the chat content in the first possible realization method of first aspect
After the frequency of appearance preset content is counted, further include：
Statistics sends the corresponding relevant information of user of the preset content；
It is described carry out service early warning after, further include：
Output sends the corresponding relevant information of user of the preset content.
The possible realization method of with reference to first aspect the first, in second of possible realization method of first aspect
In, the corresponding relevant information of user for sending the preset content includes sending the user of the preset content correspondingly
Domain IP (Internet Protocol, Internet protocol) address, user identity and the quantity for sending the preset content.
With reference to first aspect, described in the chat content in the third possible realization method of first aspect
The frequency for preset content occur is counted, including：
The frequency for preset content occur in preset time period in the chat content is counted.
With reference to first aspect, the first of first aspect is to the possible reality of any one of the third possible realization method
Existing mode carries out service early warning in the 4th kind of possible realization method of first aspect, including：
Warning information is sent to the corresponding terminal of service management personnel.
Second aspect, provides a kind of device of service early warning, and described device includes：
Acquisition module, the chat content for obtaining online user in real time；
First statistical module, for being counted to the frequency for preset content occur in the chat content, wherein described
Preset content is at least one of character, picture and the voice for reflecting Network status content；
Warning module carries out service early warning, the service early warning when frequency for being obtained when statistics reaches predetermined threshold value
It is for the early warning of current network conditions.
In conjunction with second aspect, in the first possible realization method of second aspect, described device further includes：
Second statistical module, for counting the corresponding relevant information of user for sending the preset content；
Output module, for exporting the corresponding relevant information of user for sending the preset content.
In conjunction with the first possible realization method of second aspect, in second of possible realization method of second aspect
In, the corresponding relevant information of user of the transmission preset content of second statistical module counts includes sending described preset
The internet Protocol IP address in the corresponding region of user, user identity and the quantity for sending the preset content of content.
In conjunction with second aspect, in the third possible realization method of second aspect, first statistical module is used for
The frequency for preset content occur in preset time period in the chat content is counted.
In conjunction with second aspect, second aspect the first to the possible reality of any one of the third possible realization method
Existing mode, in the 4th kind of possible realization method of second aspect, the warning module, for being corresponded to service management personnel
Terminal send warning information.
The advantageous effect that technical solution provided in an embodiment of the present invention is brought is：
By obtaining chat content in real time, the frequency to occurring preset content in chat content counts, and is counting
When obtained frequency reaches predetermined threshold value, service early warning is carried out, to realize the side for carrying out service early warning according to chat content
Formula, and since preset content can reflect Network status, the mode that service early warning is carried out according to chat content can be actively
It was found that and process problem, shorten processing time, and then improve service early warning effect.
Description of the drawings
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, other are can also be obtained according to these attached drawings
Attached drawing.
Fig. 1 is the implementation environment schematic diagram that a kind of method for service early warning that one embodiment of the invention provides is related to；
Fig. 2 is a kind of method flow diagram for service early warning that one embodiment of the invention provides；
Fig. 3 is a kind of method flow diagram for service early warning that another embodiment of the present invention provides；
Fig. 4 is a kind of apparatus structure schematic diagram for service early warning that another embodiment of the present invention provides；
Fig. 5 is a kind of structural schematic diagram of the device for service early warning that another embodiment of the present invention provides；
Fig. 6 is a kind of structural schematic diagram for server that another embodiment of the present invention provides.
Specific implementation mode
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with attached drawing to embodiment party of the present invention
Formula is described in further detail.
The structural schematic diagram of implementation environment involved by method provided in an embodiment of the present invention is as shown in Figure 1, the implementation ring
Border includes terminal 101 and server 102.Terminal 101 can be smart mobile phone bluetooth-capable, tablet computer, on knee
Pocket computer etc..By implementation environment shown in FIG. 1, can be led to by network between terminal 101 and server 102
Letter then realizes the acquisition methods of multimedia file.
In conjunction with above-mentioned implementation environment, the specific method each embodiment as described below for servicing early warning：
In conjunction with system architecture schematic diagram shown in FIG. 1, Fig. 2 is a kind of service early warning provided according to an exemplary embodiment
Method flow chart.As shown in Fig. 2, method flow provided in an embodiment of the present invention includes：
201：The chat content of online user is obtained in real time.
202：Frequency to occurring preset content in chat content counts, wherein preset content is that reflection is network-like
At least one of character, picture and the voice of condition content.
As a kind of alternative embodiment, the frequency to occurring preset content in chat content counts, including：
The frequency for preset content occur in preset time period in chat content is counted.
203：If counting obtained frequency reaches predetermined threshold value, service early warning is carried out.
As a kind of alternative embodiment, after the frequency to occurring preset content in chat content counts, further include：
Statistics sends the corresponding relevant information of user of preset content；
After the service of progress early warning, further include：
Output sends the corresponding relevant information of user of preset content.
As a kind of alternative embodiment, the corresponding relevant information of user for sending preset content includes sending preset content
User corresponding ground domain IP address, user identity and the quantity for sending preset content.
As a kind of alternative embodiment, service early warning is carried out, including：
Warning information is sent to the corresponding terminal of service management personnel.
Method provided in an embodiment of the present invention, by obtaining chat content in real time, to there is preset content in chat content
Frequency counted, and when the obtained frequency of statistics reaches predetermined threshold value, service early warning is carried out, to realize according to chatting
Its content carries out the mode of service early warning, and since preset content can reflect Network status, it is carried out according to chat content
The mode of service early warning can actively discover and process problem, shortens processing time, and then improves the effect of service early warning.
The alternative embodiment that any combination forms the present invention may be used, herein no longer in above-mentioned all optional technical solutions
It repeats one by one.
In conjunction with system architecture schematic diagram shown in FIG. 1 and the content of embodiment illustrated in fig. 2, Fig. 3 is according to an exemplary reality
A kind of flow chart of the method for service early warning of example offer is provided.As shown in figure 3, method flow packet provided in an embodiment of the present invention
It includes：
301：The chat content of online user is obtained in real time.
About the mode of the real-time chat content for obtaining online user, the present embodiment is not especially limited.When it is implemented,
The executive agent of the method for service early warning provided in this embodiment is a kind of device of service early warning, and the device of the service early warning can
To be built in chat server, then since chat server itself is the chat content that can receive each online user and send, because
And the device of the service early warning can obtain the chat content of online user in real time from chat server.
In addition, the device of the service early warning can also be independently of chat server, then the device of the service early warning can be with
Chat server is attached, to after chat server obtains the chat content of online user in real time, receive chat clothes
The chat content of business device forwarding.
No matter the chat content of online user, the present embodiment not chat to get are obtained in real time using which kind of mode
Content is defined.
302：Frequency to occurring preset content in chat content counts, wherein preset content is that reflection is network-like
At least one of character, picture and the voice of condition content.
Since user is when chatting, the quality of network directly influences the chat experience of user, and user is in network
In the case of bad, it will usually refer to Network status in chat content, therefore, the present embodiment will reflect the content of Network status
As preset content.The preset content can include but is not limited in the reflection character of Network status, picture and voice at least
A kind of content.
For example, when Network status is bad, user situations such as interrupting or being delayed will occur often during chatting,
Cause user that can refer to " card " this character in chat content, and the character can reflect Network status, therefore, the present embodiment
The method of offer can be by " card " this character as preset content.When in chat content occur " card " this character when, just into
Frequency statistics of row.
In another example when Network status is bad, user will occur interrupting or occurring the feelings such as delay during chatting often
Condition causes user that can send the expression picture for indicating that network is bad in chat content, and the expression picture can reflect network
Situation, therefore, method provided in this embodiment can be using the expression pictures of this kind of reflection Network status as preset content.When merely
When there is this kind of expression picture in its content, a frequency statistics is just carried out.
In another example user other than can be with the chat content of sending information, can also carry out voice-enabled chat, work as Network status
When bad, user situations such as interrupting or being delayed will occur often during chatting, and cause user can be in voice-enabled chat
Occur indicating the voice that network is bad in the process, and the content of the voice can reflect Network status, therefore, the present embodiment provides
Method can using it is this kind of reflection Network status voice as preset content.When occurring this kind of voice in chat content, just
Carry out a frequency statistics.
Certainly, other than the character, picture and voice that occur in the example above, other reaction network situations can also occur
Character, picture and voice, the present embodiment is not especially limited this.Preset content can be only the word of reaction network situation
A kind of content in symbol, picture and voice, can also be in arbitrary two kinds in the character, picture and voice of reaction network situation
The combination of perhaps three kinds contents.
Since the statistics of Network status has certain timeliness, if the overlong time of statistics, reacts the sensitive of problem
Degree is not high, and therefore, as a kind of alternative embodiment, preset content occurs in chat content in method provided in this embodiment
When frequency is counted, including but not limited to：
The frequency for preset content occur in preset time period in chat content is counted.
Wherein, the length of preset time period can be 10 minutes, and 20 minutes, 30 minutes etc., the present embodiment was not to default
The length of period is defined.
303：If counting obtained frequency reaches predetermined threshold value, early warning is sent to the corresponding terminal of service management personnel
Information.
The size of predetermined threshold value can be set according to actual demand, and the present embodiment is not especially limited this.Work as system
When counting obtained frequency and reach predetermined threshold value, that is, it is bad to represent current network conditions, thus needs to service management personnel
Corresponding terminal sends warning information, to carry out service early warning.
Wherein, it includes but not limited to pass through short message to send the mode of warning information to the corresponding terminal of service management personnel
And/or the modes such as mail send warning information to the corresponding terminal of service management personnel, the present embodiment is not especially limited this.
It in addition, the present embodiment is also not especially limited the content of warning information, can reflect Network status, service management personnel are risen
To the effect of early warning.
Further, for more accurate fault location and failure cause, as a kind of alternative embodiment, this implementation
Example provide method occur in chat content preset content frequency count after, further include：
Statistics sends the corresponding relevant information of user of preset content.The corresponding related letter of user of the transmission preset content
Breath includes but not limited to the user corresponding ground domain IP address for sending preset content, user identity and the number for sending preset content
Amount.
After statistics sends the corresponding relevant information of user of preset content in the manner described above, correspondingly, being serviced
After early warning, further include：
Output sends the corresponding relevant information of user of preset content.
The mode of the corresponding relevant information of user of preset content is sent about output, the present embodiment is not especially limited,
Output sends the corresponding relevant information of user of preset content including but not limited in the form of table or list.By that will send
The relevant informations such as the user corresponding ground domain IP address of preset content, the quantity of user identity and transmission preset content carry out defeated
Go out, is to belong to some areas use so as to make service management personnel according to the relevant information quick positioning question coverage
Family, whole station user or personal user's problem greatly improve related personnel's decision problem efficiency, while the monitoring system is for multiple
Post personnel use, including the product in inartful post and operation personnel, by checking that real-time monitoring data knows user's feelings
Condition, pinpointing the problems and being reported to related personnel early handles it.
Method provided in an embodiment of the present invention, by obtaining chat content in real time, to there is preset content in chat content
Frequency counted, and when the obtained frequency of statistics reaches predetermined threshold value, service early warning is carried out, to realize according to chatting
Its content carries out the mode of service early warning, and since preset content can reflect Network status, it is carried out according to chat content
The mode of service early warning can actively discover and process problem, shortens processing time, and then improves the effect of service early warning.
Referring to Fig. 4, an embodiment of the present invention provides a kind of device of service early warning, which can be used for executing above-mentioned figure
The method for the service early warning that embodiment corresponding to 2 or Fig. 3 provides.As shown in figure 4, the device of the service early warning includes：
Acquisition module 401, the chat content for obtaining online user in real time；
First statistical module 402, for being counted to the frequency for occurring preset content in chat content, wherein default
Content is at least one of character, picture and the voice for reflecting Network status content；
Warning module 403 carries out service early warning when the frequency for being obtained when statistics reaches predetermined threshold value.
As a kind of alternative embodiment, referring to Fig. 5, which further includes：
Second statistical module 404, for counting the corresponding relevant information of user for sending preset content；
Output module 405, for exporting the corresponding relevant information of user for sending preset content.
As a kind of alternative embodiment, the corresponding correlation of user of the transmission preset content of the second statistical module 404 statistics
Information includes the user corresponding ground domain IP address for sending preset content, user identity and the quantity for sending preset content.
As a kind of alternative embodiment, the first statistical module 402, for pre- to occurring in preset time period in chat content
If the frequency of content is counted.
As a kind of alternative embodiment, warning module 403, for sending early warning letter to the corresponding terminal of service management personnel
Breath.
Device provided in an embodiment of the present invention, by obtaining chat content in real time, to there is preset content in chat content
Frequency counted, and when the obtained frequency of statistics reaches predetermined threshold value, service early warning is carried out, to realize according to chatting
Its content carries out the mode of service early warning, and since preset content can reflect Network status, it is carried out according to chat content
The mode of service early warning can actively discover and process problem, shortens processing time, and then improves the effect of service early warning.
The alternative embodiment that any combination forms the present invention may be used, herein no longer in above-mentioned all optional technical solutions
It repeats one by one.
About the device in above-described embodiment, wherein modules execute the concrete mode of operation in related this method
Embodiment in be described in detail, explanation will be not set forth in detail herein.
Fig. 6 is a kind of block diagram of server 600 shown according to an exemplary embodiment.With reference to Fig. 6, server 600 wraps
Processing component 622 is included, further comprises one or more processors, and by the memory resource representated by memory 632,
It can be by the instruction of the execution of processing component 622, such as application program for storing.The application program stored in memory 632 can
With including it is one or more each correspond to one group of instruction module.In addition, processing component 622 is configured as executing
Instruction, the method to execute above-mentioned service early warning.
Server 600 can also include that a power supply module 626 be configured as the power management of execute server 600, and one
A wired or wireless network interface 650 is configured as server 600 being connected to network and input and output (I/O) interface
658.Server 600 can be operated based on the operating system for being stored in memory 632, such as Windows ServerTM, Mac
OS XTM, UnixTM, LinuxTM, FreeBSDTM or similar.
Server provided in an embodiment of the present invention, by obtaining chat content in real time, to occurring in default in chat content
The frequency of appearance is counted, and when the obtained frequency of statistics reaches predetermined threshold value, service early warning is carried out, to realize basis
Chat content carries out the mode of service early warning, and since preset content can reflect Network status, according to chat content into
The mode of row service early warning can actively discover and process problem, shortens processing time, and then improve the effect of service early warning.
It should be noted that：The device for the service early warning that above-described embodiment provides is in the service of progress early warning, only with above-mentioned
The division progress of each function module, can be as needed and by above-mentioned function distribution by different for example, in practical application
Function module is completed, i.e., the internal structure of device is divided into different function modules, with complete it is described above whole or
Partial function.In addition, the device for the service early warning that above-described embodiment provides and the embodiment of the method for service early warning belong to same structure
Think, specific implementation process refers to embodiment of the method, and which is not described herein again.
One of ordinary skill in the art will appreciate that realizing that all or part of step of above-described embodiment can pass through hardware
It completes, relevant hardware can also be instructed to complete by program, the program can be stored in a kind of computer-readable
In storage medium, storage medium mentioned above can be read-only memory, disk or CD etc..
The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all the present invention spirit and
Within principle, any modification, equivalent replacement, improvement and so on should all be included in the protection scope of the present invention.
Claims (5)
1. a kind of method of service early warning, which is characterized in that the method includes：
The respective chat content of each online user is obtained in real time；
The frequency for preset content occur in preset time period in the chat content is counted, wherein the preset content
At least one of character, picture and voice for reflection Network status content；
Statistics sends the corresponding relevant information of user of the preset content；
If counting obtained frequency reaches predetermined threshold value, service early warning is carried out, the service early warning is for currently
The early warning of Network status；
Output sends the corresponding relevant information of user of the preset content；
Wherein, the corresponding relevant information of user for sending the preset content, including：Send the user of the preset content
The internet Protocol IP address in corresponding region, user identity and the quantity for sending the preset content.
2. according to the method described in claim 1, it is characterized in that, described carry out service early warning, including：
Warning information is sent to the corresponding terminal of service management personnel.
3. a kind of device of service early warning, which is characterized in that described device includes：
Acquisition module, for obtaining the respective chat content of each online user in real time；
First statistical module, for being counted to the frequency for preset content occur in preset time period in the chat content,
Wherein, the preset content is at least one of character, picture and the voice for reflecting Network status content；
Second statistical module, for counting the corresponding relevant information of user for sending the preset content, the second statistics mould
The corresponding relevant information of user of the transmission preset content of block statistics include send the preset content user it is corresponding
The internet Protocol IP address in region, user identity and the quantity for sending the preset content；
Warning module when the frequency for being obtained when statistics reaches predetermined threshold value, carries out service early warning, and the service early warning is to use
In the early warning for current network conditions；
Output module, for exporting the corresponding relevant information of user for sending the preset content.
4. device according to claim 3, which is characterized in that the warning module, for being corresponded to service management personnel
Terminal send warning information.
5. a kind of computer readable storage medium, which is characterized in that have program stored therein in the storage medium, described program passes through
Method of the instruction with the relevant hardware of described program to realize the service early warning as described in claim 1 or claim 2.
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| CN101753341A (en) * | 2008-12-16 | 2010-06-23 | 上海冰峰计算机网络技术有限公司 | Monitoring method of computer network |
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