CN104639646B - Method and apparatus for handling user's request - Google Patents
Method and apparatus for handling user's request Download PDFInfo
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- CN104639646B CN104639646B CN201510075815.0A CN201510075815A CN104639646B CN 104639646 B CN104639646 B CN 104639646B CN 201510075815 A CN201510075815 A CN 201510075815A CN 104639646 B CN104639646 B CN 104639646B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0603—Catalogue ordering
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
Embodiment of the disclosure is related to the method and apparatus for handling user's request.This method includes：Receive the user's request for being used to respond order；Determine and the corresponding subscriber response time of user request；According to the subscriber response time, determine to ask for the user to be selected of the order；And one of user's request is selected to be handled from user's request to be selected.In accordance with an embodiment of the present disclosure, user's request can more reasonably be handled so that rationally fair Order splitting is realized in the mobile application of such as taxi-hailing software, it is user-friendly.
Description
Technical field
Embodiment of the disclosure is related to data processing, relates more specifically to a kind of method for handling user's request and sets
It is standby.
Background technology
With the development of mobile Internet, there are more and more application programs.These application programs in use,
It is generally necessary to the interaction between client and server.Correspondingly, in server end it is generally necessary to handle from client
A large number of users is asked.
In the prior art, server end usually handles user's request according to the principle first handled first.It is but this
Processing mode can make troubles in some applications.For example, in application of calling a taxi, the order that is sent for server end, driver
The user that user can be sent to server for responding the order asks and (that is, carries out competition for orders).If server is according to first first
Treatment principle handles these users request, and the user of the good driver user of mobile equipment performance will be caused to ask than poor performance
First handled, the user of swift driver user request is first handled than reacting slow.In this way, order may nothing
Method is assigned to most suitable driver (for example, closest driver user).On the other hand, some driver users may use
Accelerator plug-in unit, to achieve the purpose that fastest response.The fairness of whole taxi taking platform can be so upset, causes unreasonable order
Single distribution.
Therefore, it is necessary to a kind of improved user to ask processing mode, to overcome the above problem.
The content of the invention
The purpose of embodiment of the disclosure is to provide a kind of method and apparatus for being used to handle user's request, with more reasonable
Ground processing user's request so that rationally fair Order splitting is realized in the application of such as taxi-hailing software etc.
According to the one side of the embodiment of the present disclosure, there is provided a kind of method for being used to handle user's request, including：Receive and use
In user's request of response order；Determine and the corresponding subscriber response time of user request；During according to the user response
Between, determine to ask for the user to be selected of the order；And select one of user please from user's request to be selected
Ask and handled.
In one embodiment, determine to include with the corresponding subscriber response time of user request：According to the order
Sending time and receive the user user request receiving time, determine the subscriber response time.
In one embodiment, according to the subscriber response time, user's request bag to be selected for the order is determined
Include：When the subscriber response time is less than the predetermined response time, refuse user's request；And in the user response
Between when being greater than or equal to the predetermined response time, user request is determined as the user to be selected and is asked.
In one embodiment, according to the subscriber response time, user's request bag to be selected for the order is determined
Include：When the subscriber response time is less than or equal to the first prefixed time interval, refuse user's request；In the user
When response time is greater than or equal to second prefixed time interval bigger than first prefixed time interval, the user is asked
It is determined as user's request to be selected；And it is more than first prefixed time interval in the subscriber response time and is less than institute
When stating the second prefixed time interval, determined whether according to the number that the user for the order received asks by the use
Family request is determined as user's request to be selected.
In one embodiment, the number asked according to the user for the order received determines whether will be described
User's request, which is determined as user's request to be selected, to be included：It is more than in the number that the user for the order received asks
During predetermined quantity, refuse user's request；And be less than in the number that the user received for the order asks or
During equal to the predetermined quantity, user request is determined as the user to be selected and is asked.
In one embodiment, selecting one of user's request to carry out processing from user's request to be selected includes：
The selection is carried out according to one or more in following：The subscriber response time；The current location of user and described order
The distance between originating location in list；And reached from the current location of the user needed for the originating location in the order
Time.
According to the another aspect of the embodiment of the present disclosure, there is provided a kind of equipment for being used to handle user's request, including：Receive dress
Put, for receiving the user's request for being used to respond order；First determining device, for determining and the corresponding use of user request
The family response time；Second determining device, for according to the subscriber response time, determining to ask for the user to be selected of the order
Ask；Selection device, for selecting one of user's request to be handled from user's request to be selected.
In one embodiment, first determining device according to the sending time of the order and receives the user
User request receiving time, determine the subscriber response time.
In one embodiment, second determining device includes：Refuse unit, for small in the subscriber response time
When the predetermined response time, refuse user's request；And determination unit, for being more than or waiting in the subscriber response time
When the predetermined response time, user request is determined as the user to be selected and is asked.
In one embodiment, second determining device includes：Refuse unit, for small in the subscriber response time
When the first prefixed time interval, refuse user's request；First determination unit, in the user response
Between when being greater than or equal to second prefixed time interval bigger than first prefixed time interval, user request is determined as
User's request to be selected；And second determination unit, for being more than first preset time in the subscriber response time
When being spaced and being less than second prefixed time interval, determined according to the number that the user for the order received asks
Whether user request is determined as the user to be selected to ask.
In one embodiment, second determination unit includes：Refuse subelement, for receiving for described
When the number of user's request of order is more than predetermined quantity, refuse user's request；And determination subelement, for receiving
When the number that the user for the order arrived asks is less than or equal to the predetermined quantity, user request is determined as
User's request to be selected.
In one embodiment, the selection device carries out the selection according to one or more in following：It is described
Subscriber response time；The distance between originating location in the current location of user and the order；And from the user's
Current location reaches the time needed for the originating location in the order.
In accordance with an embodiment of the present disclosure, when handling user's request, it is possible to achieve efficiently fair Order splitting, it is convenient to use
The use at family, and improve user experience.
Brief description of the drawings
Attached drawing described herein is used for providing further understanding of the disclosure, forms a part of this disclosure, this public affairs
The schematic description and description opened is used to explain the disclosure, does not form the improper restriction to the disclosure.In the accompanying drawings：
Fig. 1 shows the flow chart of the method for being used to handle user's request of one embodiment according to the disclosure；
Fig. 2 show according to one embodiment of the disclosure be used for determine to treat for order according to subscriber response time
Select the flow chart of the method for family request；
Fig. 3 show according to another embodiment of the present disclosure be used for determine to treat for order according to subscriber response time
Select the flow chart of the method for family request；And
Fig. 4 shows the schematic block diagram of the equipment for being used to handle user's request of one embodiment according to the disclosure.
Embodiment
The design of embodiment of the disclosure is, the response time (subscriber response time) of order is excluded according to user
The too fast illegal user request of some reaction speeds.Specifically, server can be by presetting a proportional spacing time
(predetermined response time or prefixed time interval), then by subscriber response time compared with the proportional spacing time, comes
Screen out those too short illegal user's requests of subscriber response time.At the same time, it may be determined that go out and treated for order
Family request is selected, and it is possible to further according to originating in such as current location and order of subscriber response time, user
The distance between position, from the current location of user reach time needed for the originating location in order etc., come from waiting to select
The suitable user's request of selection one carries out response processing in the request of family, so as to complete issuing for order.It thus avoid
Malice robs single act, while improves the efficiency of order completion.
In a concrete application scene of the disclosure, in server end, what server can be after order be issued is reasonable
Any user's request is not responding in interval time, that is, refuses all users request in the proportional spacing time.Correspondingly, taking charge of
Machine user terminal, can set a countdown for being equal to the proportional spacing time so that driver can just open after countdown in the past
Beginning competition for orders.So it is also possible that driver is fully understood by the information of order, such as departure place and destination before competition for orders, without
Blindly make the response operation to order.
It is below in conjunction with attached drawing and specifically real to make the purpose, technical scheme and advantage of embodiment of the disclosure clearer
Example is applied, embodiment of the disclosure is described in further detail.Fig. 1 is shown to be used to locate according to disclosure one embodiment
Manage the method 100 of user's request.
As shown in Figure 1, at step S101, the user's request for being used to respond order is received.
In one embodiment, after order is issued, server can receive from the user for responding order
User asks.
According to the disclosure specific embodiment, such as in the mobile application of taxi-hailing software, issued in server
After one order (having included at least the origin information of the user that calls a taxi, destination information, time of using cars information etc.), it is desirable to connect
Single one or more driver users can ask to receive the order to server, i.e. can be sent respectively to server and wish order
User request.Thus, the user that server can receive for responding order asks.
Then, at step S102, determine and the corresponding subscriber response time of user's request.
In one embodiment, server receive for respond order user ask after, it may be determined that go out with
The user asks corresponding subscriber response time.In one embodiment, the subscriber response time refers under server
Hair order receives the time interval between user's request of user to server.
In a specific embodiment of the disclosure, asked according to the sending time of order with the user for receiving user
Receiving time determines subscriber response time.When in one embodiment, by by the reception of user's request for receiving user
Between subtract the sending time of order, determine the subscriber response time to order of user.
Then, in step S103, according to the subscriber response time determined in step S102, determine to treat for order
Select family request.
Specifically, server can in several ways, to utilize the subscriber response time determined in step S102
Determine to ask for the user to be selected of order.
In a specific embodiment of the disclosure, subscriber response time can be utilized with predetermined threshold (during predetermined response
Between) comparison judge whether user's request normal, to select rational user's request to be selected.With reference to Fig. 2 to this
It is specifically described.
Fig. 2 show according to one embodiment of the disclosure be used for determine to treat for order according to subscriber response time
Select the flow chart of the method 200 of family request.
As shown in Fig. 2, at step S201, judge whether subscriber response time is less than the predetermined response time.
In one alternate embodiment, the customer responsiveness time can be based on, the order required time is sent, receives user
The required time is asked to set the predetermined response time.In one example, which can be just common
The most fast response required time is made to order in family.In one embodiment, can be based on user to the most fast anti-of order
Between seasonable, server sends time that order consumed and server receives user and asks the consumed time pre- to set this
The provisioning response time.
In one embodiment, required for user can at least browse the fastest response time of order order including user
Time and user make decision the required time.And server sends time and the server reception that order is consumed
User asks the consumed time to be set according to the transfer rate of Mobile Network Operator.
For example, in the mobile application of taxi-hailing software, user browses the order required time and could be provided as 1 second, uses
Family required time of making decision for example could be provided as 0.5 second.Thus, normal reaction time of the user to order can be by
It is arranged to 1.5 seconds.Server sends time for being consumed of order and server receives user and asks the consumed time can be with
It is respectively set to 0.1 second.In this way, in the mobile application of taxi-hailing software, the fastest response time could be provided as 1.7 seconds.
In step S201, if subscriber response time is less than the predetermined response time, S202 is entered step.In step
At S202, refuse user's request.
For example, in the mobile application of taxi-hailing software, in the case where the predetermined response time is arranged to 1.7 seconds, if hair
The subscriber response time of some existing user is less than 1.7 seconds, such as only 0.5 second, then it can refuse user's request of the user.
In step S201, if subscriber response time is greater than or equal to the predetermined response time, S203 is entered step.
At step S203, user request is determined as user to be selected and is asked.
For example, in the mobile application of taxi-hailing software, in the case where the predetermined response time is arranged to 1.7 seconds, if hair
The subscriber response time of some existing user is greater than or equal to 1.7 seconds, is, for example, 2 seconds, then can ask the user of the user true
It is set to user's request to be selected.
By the processing described in Fig. 2, some abnormal user's requests can be simply excluded exactly, it is possible thereby to prevent
Some use the behavior of the malice competition for orders of the user of accelerator software on the mobile apparatus.
In the embodiment shown in Figure 2, by the way that subscriber response time and predetermined threshold (predetermined response time) are compared
Relatively the user to be selected is selected to ask.But there may be error response opportunity thus may be caused unreasonable in the calculating of the threshold value.
Therefore, inventor also proposed another optional mode for determining user's request to be selected, wherein by dividing predetermined threshold range
Mode determine that user to be selected asks using the method that statistics excludes, this is specifically described with reference to Fig. 3.
Fig. 3 show according to the disclosure another embodiment be used for determine to treat for order according to subscriber response time
Select the flow chart of the method 300 of family request.In the present embodiment, a predetermined threshold range is preset as [first is default
Time interval T1, the second prefixed time interval T2], wherein T2 is more than T1.In addition, it is assumed that subscriber response time is T.
In a specific embodiment, the first prefixed time interval T1 can be set as obvious not in time-wise separation
Second prefixed time interval T2, is set as the time difference substantially in time-wise separation by the interior time difference.
In one embodiment, the customer responsiveness time can be equally based on, the order required time is sent, receives user
The required time is asked to set the first prefixed time interval T1 and second prefixed time interval T2.In another implementation
In example, user at least can browse the order required time including user to the reaction time of order and user makes decision
The required time.And the time and server that server transmission order is consumed receive user and ask the consumed time can
Set with transfer rate according to Mobile Network Operator.
Assuming that it most can be t1 soon that normal users, which respond order the required time, most can be t2 slowly, wherein
t2>t1.Assuming that it is t3 that server, which sends the time that order is consumed, it is t4 that server, which receives user and asks the consumed time,.
The first prefixed time interval T1=t1+t3+t4 and the second prefixed time interval T2=t2+t3+t4 can then be set.
For example, in the mobile application of taxi-hailing software, it is, for example, 1.0-2.0 seconds that user, which browses the order required time,
User is, for example, 0.5-1.0 seconds at required time of making decision.Thus, normal reaction time of the user to order can be such as
For 1.5-3.0 seconds.That is, t1=1.5 seconds, t2=3.0 seconds.Server sends time t3 and the server reception that order is consumed
User asks consumed time t4 to be for example respectively set to 0.1 second.In this way, in the mobile application of taxi-hailing software, can
Using set the first predetermined time interval T1 as 1.7 seconds and the second predetermined time interval T2 be 3.2 seconds.
As shown in figure 3, at step S301, judge whether subscriber response time T is less than or equal between the first preset time
Every T1.
In one embodiment, if subscriber response time T is less than or equal to the first prefixed time interval T1, then it is assumed that when
Preceding user's request is illegal user's request, enters step S302.At step S302, refuse user's request.
If subscriber response time T is more than the first prefixed time interval T1, S303 is entered step.In step S303
Place, judges whether subscriber response time T is greater than or equal to the second prefixed time interval T2.
If judging that T is greater than or equal to T2 at step S303, then it is assumed that user's request is legal user's request,
Enter step S304.At step S304, user request is determined as asking for the user to be selected of order.
If judge that T is less than T2 at step S303, i.e. T1<T<T2, then enter step S305, is received with basis
The number asked for the user of order determines whether user request being determined as user's request to be selected.It is, according to
The instant number of the user's request received makes reasonable response.
For example, in the present embodiment, if it find that the subscriber response time T of some user is less than 1.7 seconds, such as it is only
0.5 second, then it can refuse user's request of the user.If it find that the subscriber response time of some user is more than 3.2 seconds, such as
For 4 seconds, then the user of the user can be asked to be determined as user's request to be selected.If it find that during the user response of some user
Between be more than 1.7 seconds and less than 3.2 seconds, be, for example, 2 seconds, then can enter step S305-S307, further according to the pin received
The number asked the user of order determines whether user's request of the user being determined as user's request to be selected.
Specifically, at step S305, whether the number for the user's request for order for judging to receive, which is more than, makes a reservation for
Quantity.
In one embodiment, server end can to real-time reception to for the order user request count
Number, so that it is determined that going out the number N that the user for order received asks.
In another embodiment, if judging that the user for the order having been received by asks at step S305
Number N be more than predetermined quantity, then enter step S302, refuse user request.If judge to have connect at step S305
The number N that the received user for the order asks is less than or equal to the predetermined quantity, then enters step S304 by institute
State user's request and be determined as user's request to be selected.
Compared with the embodiment of Fig. 2, according to the embodiment of Fig. 3, can more rationally and it accurately determine for order
User's request to be selected.
Describe how to determine the user to be selected for service request according to subscriber response time above in conjunction with Fig. 2 and Fig. 3
The embodiment of request.
Then, Fig. 1 is returned to, at step S104, can be selected from user to be selected request definite in step s 103
One of user's request is handled.It is, it can be selected from user to be selected request definite in step s 103
In user request responded, while refuse other users request.
, can be according to the current of user in the mobile application of taxi-hailing software in a specific embodiment of the disclosure
At least one in the distance between originating location in position and order and subscriber response time makes choice.
, can simple root when to issue the user of order from user's request selecting to be selected in a specific example
Made choice according to subscriber response time, that is, select the shortest user of subscriber response time to issue order.
In another specific example, when to issue the user of order from user's request selecting to be selected, can according to
The distance between originating location in the current location and order at family carrys out the shortest user of chosen distance and issues user as order.
Thus, it is possible to which order to be handed down to closest driver user, the efficiency for completing order is effectively improved.
, can also basis when to issue the user of order from user's request selecting to be selected in another specific example
Both the distance between originating location in the current location and order of user and subscriber response time select order to issue
User.For example, above-mentioned distance and subscriber response time can be assigned to respective weight (such as 0.4 and 0.6,0.5 and respectively
0.5th, 0.6 and 0.4 etc.), divided for each user to be selected using the subscriber response time of the distance and user based on weight
It Ji Suan not score, order is handed down to the highest user to be selected of scoring.
In specific embodiment more than, between the originating location in current location and order by combining user to be selected
Distance select the user of order to be issued, order response speed can be effectively improved, strengthen customer experience.
Embodiment above is merely illustrative, the present disclosure is not limited to this, but can also carry out various forms of remodeling.Example
Such as, can be needed for the originating location in from the current location of user to order in another specific embodiment of the disclosure
Time replace the distance between originating location in the current location and order of the user in above-described embodiment, so can be with
Order response speed is more effectively improved, strengthens customer experience.Wherein, from the current location of user to order in originate position
Put the required time can based between the originating location in the current location and order of the user and current location of user and
The real-time road between originating location in order is calculated.
According to the method for being used to handle user's request described above in conjunction with Fig. 1 to Fig. 3, user can be more reasonably handled
Request so that rationally fair Order splitting is realized in various application platforms, improves user experience.
Corresponding with the method for being previously used for processing user's request, the embodiment of the present disclosure also provides a kind of for handling user
The equipment of request.
Fig. 4 shows the schematic block diagram of the equipment 400 for being used to handle user's request of one embodiment according to the disclosure.
As shown in figure 4, equipment 400 can include reception device 401, the first determining device 402, the second determining device 403
With selection device 404.
Specifically, reception device 401 can be used for receiving the user's request for being used to respond order.First determining device
402 are determined for and the corresponding subscriber response time of user request.Second determining device 403 can be used for according to institute
Subscriber response time is stated, determines to ask for the user to be selected of the order.Selection device 404 can be used for waiting to select from described
One of user's request is selected to be handled in the request of family.
According to one embodiment, the first determining device 402 can be according to the sending time of the order and described in receiving
The receiving time of user's request of user determines the subscriber response time.
According to one embodiment, the second determining device 403 can include：Refuse unit, in the user response
Between when being less than the predetermined response time, refuse user's request；And determination unit, for being more than in the subscriber response time
Or during equal to the predetermined response time, user request is determined as the user to be selected and is asked.
According to another embodiment, the second determining device 403 can include：Refuse unit, in the user response
When time is less than or equal to the first prefixed time interval, refuse user's request；First determination unit, in the user
When response time is greater than or equal to second prefixed time interval bigger than first prefixed time interval, the user is asked
It is determined as user's request to be selected；And second determination unit, it is pre- for being more than described first in the subscriber response time
If time interval and when being less than second prefixed time interval, the number asked according to the user for the order received
Mesh determines whether user request being determined as user's request to be selected.
According to a more specific embodiment, the second determination unit can include：Refuse subelement, in the pin received
When the number asked the user of the order is more than predetermined quantity, refuse user's request；And determination subelement, it is used for
When the number that the user for the order received asks is less than or equal to the predetermined quantity, the user is asked
It is determined as user's request to be selected.
According to one embodiment, selection device 404 can carry out the selection according to one or more in following：Institute
State subscriber response time；The distance between originating location in the current location of user and the order；And from the user
Current location reach time needed for the originating location in the order.
The method described above that be used to handle user's request for being used to handle the device of user's request and describe before
Processing is corresponding, accordingly, with respect to its detail, may refer to the method for being used to handle user's request described before, this
In repeat no more.
It will be understood by those skilled in the art that embodiment of the disclosure can be provided as method, system or computer program product.
Therefore, the disclosure can be using the embodiment in terms of complete hardware embodiment, complete software embodiment or combination software and hardware
Form.Deposited moreover, the disclosure can use to can use in one or more computers for wherein including computer usable program code
The shape for the computer program product that storage media is implemented on (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
The foregoing is merely embodiment of the disclosure, is not limited to the disclosure.For those skilled in the art
For, the disclosure can have various modifications and variations.All any modifications made within the spirit and principle of the disclosure, be equal
Replace, improve etc., it should be included within the right of the disclosure.
Claims (10)
1. a kind of method for being used to handle user's request, including：
Receive the user's request for being used to respond order；
According to the sending time of the order and the receiving time for receiving user's request, determine and user request pair
The subscriber response time answered, the subscriber response time refer between the reception of the transmission of the order and user request
Time interval；
According to the subscriber response time, determine to ask for the user to be selected of the order；And
One of user's request is selected to be handled from user's request to be selected.
2. according to the method described in claim 1, wherein determined according to the subscriber response time for the to be selected of the order
User's request includes：
When the subscriber response time is less than the predetermined response time, refuse user's request；And
When the subscriber response time is greater than or equal to the predetermined response time, user request is determined as described treat
Select family request.
3. according to the method described in claim 1, wherein determined according to the subscriber response time for the to be selected of the order
User's request includes：
When the subscriber response time is less than or equal to the first prefixed time interval, refuse user's request；
When the subscriber response time is greater than or equal to second prefixed time interval bigger than first prefixed time interval,
User request is determined as user's request to be selected；And
When the subscriber response time is more than first prefixed time interval and is less than second prefixed time interval, root
The number asked according to the user received for the order determines whether to be determined as described waiting to select by user request
Ask at family.
4. according to the method described in claim 3, wherein it is more than first prefixed time interval in the subscriber response time
And when being less than second prefixed time interval, determined whether according to the number that the user for the order received asks
User request is determined as user's request to be selected includes：
When the number that the user for the order received asks is more than predetermined quantity, refuse user's request；With
And
When the number that the user for the order received asks is less than or equal to the predetermined quantity, by the user
Request is determined as user's request to be selected.
5. according to the method described in claim 1, wherein selected from the user to be selected request one of user ask into
Row processing includes：
The selection is carried out according to one or more in following：
The subscriber response time；
The distance between originating location in the current location of user and the order；And
The time needed for the originating location in the order is reached from the current location of the user.
6. a kind of equipment for being used to handle user's request, including：
Reception device, for receiving the user's request for being used to respond order；
First determining device, for the sending time according to the order and the receiving time for receiving user's request come really
It is fixed with the corresponding subscriber response time of user request, the subscriber response time refer to transmission in the order with it is described
Time interval between the reception of user's request；
Second determining device, for according to the subscriber response time, determining to ask for the user to be selected of the order；And
Selection device, for selecting one of user's request to be handled from user's request to be selected.
7. equipment according to claim 6, wherein second determining device includes：
Refuse unit, for when the subscriber response time is less than the predetermined response time, refusing user's request；And
Determination unit, for when the subscriber response time is greater than or equal to the predetermined response time, the user to be asked
Ask and be determined as user's request to be selected.
8. equipment according to claim 6, wherein second determining device includes：
Refuse unit, for when the subscriber response time is less than or equal to the first prefixed time interval, refusing the user
Request；
First determination unit is bigger than first prefixed time interval by for being greater than or equal in the subscriber response time
During two prefixed time intervals, user request is determined as the user to be selected and is asked；And
Second determination unit, for being more than first prefixed time interval and less than described second in the subscriber response time
During prefixed time interval, determine whether to ask the user according to the number that the user for the order received asks
It is determined as user's request to be selected.
9. equipment according to claim 8, wherein second determination unit includes：
Refuse subelement, when the number for being asked in the user for the order received is more than predetermined quantity, refusal
User's request；And
Determination subelement, the number for being asked in the user for the order received are less than or equal to the predetermined number
During amount, user request is determined as the user to be selected and is asked.
10. equipment according to claim 6, wherein the selection device carries out institute according to one or more in following
State selection：
The subscriber response time；
The distance between originating location in the current location of user and the order；And
The time needed for the originating location in the order is reached from the current location of the user.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510075815.0A CN104639646B (en) | 2015-02-12 | 2015-02-12 | Method and apparatus for handling user's request |
| GB1712642.6A GB2550523A (en) | 2015-02-02 | 2016-01-29 | Methods and systems for order processing |
| PH12017501388A PH12017501388A1 (en) | 2015-02-02 | 2016-01-29 | Methods and systems for order processing |
| MYPI2017001131A MY181464A (en) | 2015-02-02 | 2016-01-29 | Methods and systems for order processing |
| PCT/CN2016/072837 WO2016124118A1 (en) | 2015-02-02 | 2016-01-29 | Order processing method and system |
| SG11201706269QA SG11201706269QA (en) | 2015-02-02 | 2016-01-29 | Methods and systems for order processing |
| US15/547,528 US10657581B2 (en) | 2015-02-02 | 2016-01-29 | Methods and systems for order processing |
| HK18106251.1A HK1246941A1 (en) | 2015-02-02 | 2018-05-15 | Methods and systems for order processing |
| US16/869,447 US11315170B2 (en) | 2015-02-02 | 2020-05-07 | Methods and systems for order processing |
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| MY181464A (en) | 2015-02-02 | 2020-12-22 | Beijing Didi Infinity Technology & Dev Co Ltd | Methods and systems for order processing |
| CN112508616A (en) * | 2015-08-20 | 2021-03-16 | 北京嘀嘀无限科技发展有限公司 | Order allocation method and device |
| CN105225145A (en) * | 2015-09-30 | 2016-01-06 | 努比亚技术有限公司 | Data processing method and device |
| CN111242333B (en) * | 2017-08-16 | 2021-04-06 | 北京嘀嘀无限科技发展有限公司 | Network appointment order processing method, system, terminal and server |
| CN113240897B (en) * | 2020-01-23 | 2023-04-18 | 奥迪股份公司 | Vehicle scheduling method, system and computer readable storage medium |
| CN112562309B (en) * | 2021-03-01 | 2021-05-07 | 湖南师范大学 | Network taxi appointment scheduling method based on improved Dijkstra algorithm |
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