CN104484934B - Queuing management method capable of accurately recording data - Google Patents
Queuing management method capable of accurately recording data Download PDFInfo
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- CN104484934B CN104484934B CN201410746850.6A CN201410746850A CN104484934B CN 104484934 B CN104484934 B CN 104484934B CN 201410746850 A CN201410746850 A CN 201410746850A CN 104484934 B CN104484934 B CN 104484934B
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Abstract
The invention relates to the technical field of queuing management and provides a queuing management method capable of accurately recording data. The queuing management method comprises the following specific steps: (1) a client selects business on a queuing machine and a number ticket is printed; (2) a teller calls a corresponding queuing number on a counter; (3) the teller transacts specific business according to the requirement of the client, a bank counter system records business pipelining data and sends the business pipelining data to a queuing management system, if the client needs to transact a plurality of businesses, the teller transacts the next business after the previous business transaction is finished, and meanwhile, the bank counter system records the pipelining data of the next business simultaneously and sends the corresponding pipelining data to the queuing management system; and (4) the queuing management system updates and stores the pipelining data and carries out statistical analysis on the pipelining data. By utilizing the queuing management method, the pipelining data of transacting the business by the client can be accurately recorded, and the accuracy of report data of the queuing management system can be improved.
Description
Technical field
The present invention relates to queuing management technical field, be specifically designed it is a kind of can accurate record data queuing management method.
Background technology
Queue machine has been widely applied in the outlet of each bank.After client reaches bank outlets, first have to
Select to need the business handled on queue machine, with acquirement ticket and wait teller to call, then until teller calls corresponding number
During code, to bank counter transacting business, the service for being satisfied with bank is finally evaluated whether.In whole service process, queue machine meeting
Automatically flowing water will be handled and will be sent to queue management system, queue management system will be analyzed to each site queuing situation, and bank can
With according to actual conditions reasonable arrangement resource.
But, bank is supplied to the business handled of client to have a dozens or even hundreds of kind, and bank queuing management system
Several business that often only have, or even only only one of which " comprehensive industry are supplied on the interface of the selectable business number of taking of client
Business ".This is because the number of taking interface is limited by the number of taking machine screen size, it is impossible to which the business that all banks can handle all is listed.
And in practice, even if breaking through the restriction of screen by the way of multilevel menu, client is likely to because series is too much or to silver
Capable business is unfamiliar with and is difficult to find the business for oneself needing to handle.Meanwhile, a client may once need to handle difference
Multiple business.So, the business that client selects on queue machine has very high generality, and can not represent client truly needs
The business to be handled, consequently, it is possible to the business that client is handled in the flowing water of client's transacting business does not have actual reference
Value, so that not having comparativity in many statistical items of queue management system, such as client handles a certain business
Frequency, the efficiency of teller's transacting business, portfolio of teller's transacting business etc..
The technical problem to be solved is exactly, how the precise art data in queue management system so that row
Many statistical items of team's management system can accurately reflect that the queuing situation of bank outlets and client and bank cashier handle industry
Situation of business etc..
The content of the invention
In view of there is above-mentioned technical problem in prior art, the present invention provide it is a kind of can accurate record data queuing management
Method.The method can allow the business flowing water of queue management system more effective, more there is comparativity, more there is break-up value, meet visitor
Family behavioural analysis and the accuracy of raising statistics.The a kind of of present invention offer is specifically described below can accurate record data
Queuing management method.
What the present invention was provided a kind of accurately the queuing management method of record data can concretely comprise the following steps：
(1) client selects business, and printing ticket on queue machine；
(2) teller calls corresponding queue number in sales counter；
(3) teller handles concrete business according to customer requirement, bank counter system record traffic pipelined data, and will be above-mentioned
Pipelined data is sent in queue management system；When client needs to handle multiple business, the cabinet after last business handling terminates
Member directly handles next business, while the pipelined data of the next business of bank counter system record, and by corresponding flowing water
Data is activation is in queue management system；
(4) queue management system updates and preserves above-mentioned pipelined data, and carries out statistical analysis to it.
Pipelined data in the above-mentioned methods includes that the concrete business handled of client, business start the time of handling and knot
Beam handles the time.And, these pipelined datas are that bank counter system is recorded in the concrete transacting business of client, can be accurate
Reflection truth.
And queue management system can be counted and show that client handles the frequency of a certain business, cabinet according to above-mentioned pipelined data
The information such as efficiency, the portfolio of teller's transacting business of member's transacting business.Due to above-mentioned pipelined data be it is true and effective, its
The information for counting also can accurately reflect the real information of bank outlets, be conducive to bank's reasonable distribution resource.
From the foregoing, it will be observed that the present invention provide it is a kind of can accurate record data queuing management method, can accurately record
The actual business handled of client, and business start the time of handling and the pipelined datas such as time are handled in end such that it is able to carry
The accuracy of high pipe system report data, carries out the correlation analysis of customer action, and bank can close according to actual conditions
Reason distribution resource.
Description of the drawings
Fig. 1 be the present invention can the accurate queuing management method of record data flow chart.
Specific embodiment
With reference to specific embodiment and Fig. 1 explanation present invention provide it is a kind of can accurate record data queuing management side
Method, wherein, Fig. 1 is the flow chart of the method for the invention.
It is described accurately the queuing management method of record data to concretely comprise the following steps：
(1) client selects business, and printing ticket on queue machine；
(2) teller calls corresponding queue number in sales counter；
(3) teller handles concrete business according to customer requirement, bank counter system record traffic pipelined data, and will be above-mentioned
Pipelined data is sent in queue management system；When client needs to handle multiple business, the cabinet after last business handling terminates
Member directly handles next business, while the pipelined data of the next business of bank counter system record, and by corresponding flowing water
Data is activation is in queue management system；
(4) queue management system updates and preserves above-mentioned pipelined data, and carries out statistical analysis to it.
In practical operation, when handling bank business is needed, client reaches bank outlets.First, client reaches bank
Behind site, the business (the higher business option of generality) for needing to handle, and printing ticket are selected on queue machine, wait teller
Calling；Then, when queuing up to the client, teller calls corresponding queue number, and client comes sales counter according to a number ticket, and to cabinet
Member's statement needs the business (concrete business) handled；Then, teller starts transacting business according to customer requirement, while bank counter
Concrete business that system handles client, handle the business pipelined data such as time started, the end time of handling and be sent to queuing pipe
Reason system；Wherein, after a business is completed, if the business handled also in need, teller directly handles next business,
Simultaneously bank counter system records the pipelined data of next business, and corresponding pipelined data is sent to into queue management system
In；Finally, queue management system platform handles the client concrete business, the stream such as time started, the end time of handling is handled
Water number is according to renewal in business flowing water.So, whole banking service flow process is just completed, is started to call next client and is done
Reason business.And queue management system carries out statistical analysis to each site queuing situation automatically according to accurate flowing water information, draw
More accurate result.
The preferred embodiments of the invention is the foregoing is only, not the practical range of the present invention is limited with this, it is all ripe
Skilled person is known, with the principle and technical characteristic, the various changes made and decoration of the present invention, if without significant difference,
All should be covered by within the protection category that the claims are defined.
Claims (1)
1. it is a kind of can accurate record data queuing management method, it is characterised in that the method is concretely comprised the following steps：
(1) client selects business, and printing ticket on queue machine；
(2) teller calls corresponding queue number in sales counter；
(3) teller handles concrete business according to customer requirement, bank counter system record traffic pipelined data, and by above-mentioned flowing water
Data is activation is in queue management system；When client needs to handle multiple business, teller is straight after last business handling terminates
The next business of reason is acquired, while the pipelined data of the next business of bank counter system record, and by corresponding pipelined data
In being sent to queue management system；
(4) queue management system updates and preserves above-mentioned pipelined data, and carries out statistical analysis to it；
The pipelined data include client handling concrete business, business starts the time of handling and the time is handled in end.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410746850.6A CN104484934B (en) | 2014-12-09 | 2014-12-09 | Queuing management method capable of accurately recording data |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201410746850.6A CN104484934B (en) | 2014-12-09 | 2014-12-09 | Queuing management method capable of accurately recording data |
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| Publication Number | Publication Date |
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| CN104484934A CN104484934A (en) | 2015-04-01 |
| CN104484934B true CN104484934B (en) | 2017-05-10 |
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Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105632004B (en) * | 2016-03-09 | 2018-02-06 | 苏州工业园区东诚智能网络技术有限公司 | A kind of multi-functional Zero queuing system |
| CN105678889B (en) * | 2016-03-09 | 2018-02-06 | 苏州工业园区东诚智能网络技术有限公司 | A kind of Zero queuing system |
Family Cites Families (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7624919B2 (en) * | 1997-05-07 | 2009-12-01 | Diebold, Incorporated | ATM system and method |
| CN101710413A (en) * | 2009-10-12 | 2010-05-19 | 中国建设银行股份有限公司 | Service comprehensive evaluation information acquisition method, service comprehensive evaluation system and traction system |
| CN101763590A (en) * | 2009-12-23 | 2010-06-30 | 中山大学 | Bank counter service system |
| CN202306678U (en) * | 2011-10-21 | 2012-07-04 | 江苏银铼电子科技有限公司 | Time-limited service system for bank teller |
| CN102521909B (en) * | 2011-12-07 | 2014-10-22 | 广州广电运通金融电子股份有限公司 | queuing service processing method and system |
| CN103366437B (en) * | 2013-07-19 | 2016-08-10 | 魏国辰 | The processing method of queuing number-taking, the server processing queuing number-taking and system |
| CN103679524A (en) * | 2013-12-09 | 2014-03-26 | 王美金 | Method and system for calculating completion time of banking business in progress |
| CN103679529A (en) * | 2013-12-10 | 2014-03-26 | 谭希韬 | Method and system for calculating banking business handling time based on application for banking businesses |
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