CN104349347B

CN104349347B - A kind of compensation method of customer service experience and controller

Info

Publication number: CN104349347B
Application number: CN201310312243.4A
Authority: CN
Inventors: 曾昆; 李铕
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2013-07-23
Filing date: 2013-07-23
Publication date: 2018-03-02
Anticipated expiration: 2033-07-23
Also published as: WO2015010608A1; CN104349347A

Abstract

The embodiment of the invention discloses a kind of compensation method of customer service experience and controller.Wherein, this method includes：Obtain first customer service experience QoE values of the target UE UE on former service link；When the first QoE values are less than default QoE threshold values, the difference of the QoE threshold values and the first QoE values is calculated, and using difference as the 2nd QoE values that need to be compensated；Determine at least one compensation UE, the compensation UE can be with the direct-connected communications of target UE, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；QoE compensation configuration instructions are sent, so as to establish new business link between at least one compensation UE and target UE, QoE compensation is carried out to the target UE.The embodiment of the present invention is more flexible, smoothly realizes QoE compensation, and this method can be with the real-time change of rapid response to customer's need, and will not introduce new website edge, and preferably the QoE of user can be compensated.

Description

A kind of compensation method of customer service experience and controller

Technical field

The present invention relates to communication technical field, compensation method and controller more particularly to a kind of experience of customer service.

Background technology

Customer service is experienced（Quality of Experience, QoE）, also referred to as Consumer's Experience or user perceive.It The subjective feeling for the service feature that terminal user is provided mobile network is defined, that is, reflects current business and the reality of network Gap between quality and user's expectation.Generally, it is identified using the method close to quantization, such as message transmission rate, Service quality, service disconnection probability etc..

User equipment（User Equipment, UE）In movement, because around wireless channel environment changes, receive To base station serving signal quality constantly change.When it is this change it is more obvious in a short time when, will allow Consumer's Experience or Person perceives, i.e., causes influence to the QoE of user.In general, when UE is moved to the shadow region or side of base station covering Edge region（Cell edge）When, influence is the most serious.

In order to solve this problem, in the prior art using the technical scheme of macro base station and low power nodes Combined Treatment, I.e. common heterogeneous network, also referred to as grand micro- polymerization.Its thought is at former base station（It is defined as macro station）Inside coverage or side Edge region, the low power nodes smaller by increasing coverage newly（It is defined as micro- station）Carry out business enhancing, to compensate user's QoE.However, the setting website at micro- station is fixed, lacks flexibility, it is impossible to the real-time change of rapid response to customer's need, but also can draw Enter new website edge, it is poor to user QoE compensation effect.

The content of the invention

Compensation method and the controller of a kind of customer service experience are provided in the embodiment of the present invention, can preferably to The QoE at family is compensated.

In order to solve the above-mentioned technical problem, the embodiment of the invention discloses following technical scheme：

First aspect, there is provided a kind of compensation method of customer service experience, including：

Obtain first customer service experience QoE values of the target UE UE on former service link；

When the first QoE values are less than default QoE threshold values, the QoE threshold values and the first QoE values are calculated Difference, and using difference as the 2nd QoE values that need to be compensated；

Determine at least one compensation UE, the compensation UE can be with the direct-connected communications of target UE, and at least one benefit The QoE values that repaying UE can compensate altogether are more than or equal to the 2nd QoE values；

QoE compensation configuration instructions are sent, so as to establish new business between at least one compensation UE and target UE Link, QoE compensation is carried out to the target UE.

With reference to above-mentioned in a first aspect, in the first possible implementation, at least one compensation UE of determination, wrap Include：

QoE compensation is sent to multiple base stations and consults request, so that the multiple base station compensates according to the QoE consults request The first information for carrying out the UE under each base station is collected, wherein, the QoE compensation is consulted to comprise at least described second in request QoE values, and the direct-connected communication information of the target UE, the first information of the UE comprises at least establishes direct-connected communication with the UE Information, and the QoE business state informations of the UE；

The negotiation response message that the multiple base station is sent is received, at least one compensation is included in the negotiation response message UE the second information, comprise at least in the second information of at least one compensation UE and be used to build with least one compensation UE The information of vertical new business link, wherein, at least one compensation UE by the multiple base station according to the UE of collection the One information, the 2nd QoE values, and the direct-connected communication information of the target UE are determined in the UE.

With reference to it is above-mentioned in a first aspect, and/or the first possible implementation, in second of possible implementation, At least one compensation UE of determination, including：

QoE compensated informations are initiated by multiple base stations to the UE under the multiple base station to collect；

The first information for the UE that the UE under the multiple base station is reported by the multiple base station is received, the UE's The first information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

According to the first information of the UE, the 2nd QoE values, and the direct-connected communication information of the target UE, described At least one compensation UE is determined in UE.

With reference to it is above-mentioned in a first aspect, and/or the first possible implementation, and/or second of possible implementation, In the third possible implementation, in addition to：

Monitor the service condition parameter of the target UE；

When the service condition parameter of the target UE meets to exit the condition of QoE compensation, the finger for exiting QoE compensation is sent Show, to interrupt the new business link between at least one compensation UE and target UE.

The service condition parameter of the monitoring target UE includes：

Monitor the first QoE values of the target UE；

When the service condition parameter as the target UE meets to exit the condition of QoE compensation, QoE compensation is exited in transmission Instruction, including：

With reference to it is above-mentioned in a first aspect, and/or the first possible implementation, and/or second of possible implementation, And/or the third possible implementation, in the 4th kind of possible implementation, as the first QoE of the target UE When value reaches the QoE threshold values, the instruction for exiting QoE compensation is sent.

With reference to it is above-mentioned in a first aspect, and/or the first possible implementation, and/or second of possible implementation, And/or the third possible implementation, in the 4th kind of possible implementation, the business shape of the monitoring target UE State property includes：

Monitor the switching parameter of measurement of the target UE；

When the switching parameter of measurement of the target UE is less than default handoff threshold, the instruction for exiting QoE compensation is sent.

Second aspect, there is provided a kind of compensation method of customer service experience, including：

First customer services of the target UE UE on former service link, which is sent, to controller experiences QoE values；

Receive the QoE compensation that the controller is sent and consult request, the QoE compensation is consulted to comprise at least second in request QoE values, and the direct-connected communication information of the target UE, wherein, the 2nd QoE values are to be preset when the first QoE values are less than QoE threshold values when, what difference that the controller calculates the QoE threshold values and the first QoE values was obtained needs to compensate QoE values；

Compensated according to the QoE and consult the first information collection that request carries out UE, the first information of the UE comprises at least The information of direct-connected communication, and the QoE business state informations of the UE are established with the UE；

According to the UE of the collection first information, the 2nd QoE values, and the direct-connected communication information of the target UE, Determine at least one compensation UE；The compensation UE can be with the direct-connected communications of target UE, and at least one compensation UE is total The QoE values that can be compensated altogether are more than or equal to the 2nd QoE values；

Sent to the controller and consult response message, at least one compensation UE is included in the negotiation response message The second information, comprise at least in the second information of at least one compensation UE and be used for and at least one compensation UE foundation The information of new business link；

Receive the QoE compensation configuration instructions that the controller is sent；

Configuration parameter in configuration instruction is compensated according to the QoE, at least one compensation UE and the target UE Between establish new business link, to the target UE carry out QoE compensation.

The third aspect, there is provided a kind of compensation method of customer service experience, including：

Receive the QoE compensated informations that controller is sent and collect instruction；

The first information that instruction progress UE is collected according to the QoE compensated informations is collected, and the first information of the UE is at least Information including establishing direct-connected communication with the UE, and the QoE business state informations of the UE；

The UE collected the first information is sent to the controller, so that the controller is according to the first of the UE Information, the 2nd QoE values, and target the UE direct-connected communication information, at least one compensation UE, the compensation UE are determined in the UE Can be with the direct-connected communications of target UE, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE Value；Wherein, the 2nd QoE values are when the first QoE values are less than default QoE threshold values, and the controller calculates the QoE thresholdings The QoE values for the need compensation that the difference of value and the first QoE values obtains, the first QoE values are the target UE in former business chain QoE values on road；

Fourth aspect, there is provided a kind of controller, including：

QoE value acquiring units, for obtaining first customer service experience of the target UE UE on former service link QoE values；

QoE value computing units, for when the first QoE values are less than default QoE threshold values, calculating the QoE doors Limit value and the difference of the first QoE values, and using difference as the 2nd QoE values that need to be compensated；

UE determining units are compensated, for determining at least one compensation UE, the compensation UE can be direct-connected logical with the target UE Letter, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；

Transmitting element is configured, for sending QoE compensation configuration instructions, so that at least one compensation UE and the target New business link is established between UE, QoE compensation is carried out to the target UE.

With reference to above-mentioned fourth aspect, in the first possible implementation, the compensation UE determining units include：

Consult request subelement, for multiple base stations send QoE compensation consult request so that the multiple base station according to The first information collection that request carries out the UE under each base station is consulted in the QoE compensation, wherein, the QoE compensation is consulted please The 2nd QoE values are comprised at least in asking, and the direct-connected communication information of the target UE, the first information of the UE comprise at least The information of direct-connected communication, and the QoE business state informations of the UE are established with the UE；

Receiving subelement is responded, the negotiation response message sent for receiving the multiple base station is described to consult response letter Include at least one compensation UE the second information in breath, comprised at least in the second information of at least one compensation UE be used for At least one compensation UE establishes the information of new business link, wherein, at least one compensation UE is by the multiple base station According to the UE of the collection first information, the 2nd QoE values, and the target UE the direct-connected communication information in the UE Determine.

With reference to above-mentioned fourth aspect, and/or the first possible implementation, in second of possible implementation, The compensation UE determining units include：

Information subelement, received for initiating QoE compensated informations to the UE under the multiple base station by multiple base stations Collection；

Information receiving subelement, the UE reported for receiving the UE under the multiple base station by the multiple base station The first information, the first information of the UE comprises at least the information that direct-connected communication is established with the UE, and the QoE of the UE Business state information；

Determination subelement, for the first information according to the UE, the 2nd QoE values, and the target UE's are direct-connected The communication information, at least one compensation UE is determined in the UE.

With reference to above-mentioned fourth aspect, and/or the first possible implementation, and/or second of possible implementation, In the third possible implementation, in addition to：

Monitoring unit, for monitoring the service condition parameter of the target UE；

Unit is exited, for when the service condition parameter of the target UE meets to exit the condition of QoE compensation, transmission to be moved back Go out the instruction of QoE compensation, to interrupt the new business link between at least one compensation UE and target UE.

With reference to above-mentioned fourth aspect, and/or the first possible implementation, and/or second of possible implementation, And/or the third possible implementation, in the 4th kind of possible implementation, the monitoring unit, specifically for monitoring The first QoE values of the target UE；

It is described to exit unit, specifically for when the first QoE values of the target UE reach the QoE threshold values, Send the instruction for exiting QoE compensation.

With reference to above-mentioned fourth aspect, and/or the first possible implementation, and/or second of possible implementation, And/or the third possible implementation, and/or the 4th kind of possible implementation, in the 5th kind of possible implementation, The monitoring unit, the switching parameter of measurement specifically for monitoring the target UE；

It is described to exit unit, specifically for when the switching parameter of measurement of the target UE is less than default handoff threshold, Send the instruction for exiting QoE compensation.

5th aspect, also provides a kind of base station, including：

QoE value transmitting elements, for sending first users of the target UE UE on former service link to controller Business experience QoE values；

Request reception unit, consult request for receiving the QoE compensation that the controller is sent, the QoE compensation is consulted The 2nd QoE values, and the direct-connected communication information of the target UE are comprised at least in request, wherein, the 2nd QoE values are when described When first QoE values are less than default QoE threshold values, the controller calculates the difference of the QoE threshold values and the first QoE values The QoE values for the need compensation that value is obtained；

Information collection unit, for compensating the first information collection consulted request and carry out UE according to the QoE, the UE's The first information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

UE determining units, for the first information of the UE according to collection, the 2nd QoE values, and the target UE The direct-connected communication information, determine at least one compensation UE；The compensation UE can with the direct-connected communications of target UE, and it is described extremely The QoE values that few compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；

Consult response unit, consult response message for being sent to the controller, included in the negotiation response message The second information of at least one compensation UE, comprise at least in the second information of at least one compensation UE be used for it is described At least one compensation UE establishes the information of new business link；

Receiving unit is configured, the QoE compensation configuration instructions sent for receiving the controller；

Link establishment unit, for compensating the configuration parameter in configuration instruction according to the QoE, at least one benefit Repay and establish new business link between UE and the target UE, QoE compensation is carried out to the target UE.

6th aspect, also provides a kind of base station, including：

Receiving unit is indicated, the QoE compensated informations for receiving controller transmission collect instruction；

Information collection unit, the first information for collecting instruction progress UE according to the QoE compensated informations is collected, described The UE first information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

Information reporting unit, for sending the UE collected the first information to the controller, so that the control Device determines at least one according to the first information of the UE, the 2nd QoE values, and target the UE direct-connected communication information in the UE Individual compensation UE, the compensation UE can be with the direct-connected communications of target UE, and the QoE values that can compensate altogether of at least one compensation UE are big In equal to the 2nd QoE values；Wherein, the 2nd QoE values are the control when the first QoE values are less than default QoE threshold values The QoE values for the need compensation that the difference of the device calculating QoE threshold values and the first QoE values is obtained, the first QoE values are QoE values of the target UE on former service link；

The embodiment of the present invention with direct-connected other UE for communicating and can meeting QoE compensation of target UE by by can establish new Service link come compensate target UE former service link QoE lose, be allowed to maintain on QoE threshold values, ensured mesh When mark UE is moved freely in base station range, QoE will not be affected because of the significant change of serving signal quality.Should Method choice UE builds new business link to realize that QoE is compensated, and is clicked through relative to micro- station is set in the prior art by fixed station The method of row QoE compensation, more flexibly, smoothly realizes QoE compensation, this method can be with the real-time change of rapid response to customer's need Change, and new website edge will not be introduced, preferably the QoE of user can be compensated.

Brief description of the drawings

In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing There is the required accompanying drawing used in technology description to be briefly described, it should be apparent that, for those of ordinary skill in the art Speech, without having to pay creative labor, other accompanying drawings can also be obtained according to these accompanying drawings.

Fig. 1 is a kind of compensation method flow chart of customer service experience of the embodiment of the present invention；

Fig. 2 is a kind of method flow diagram for determining at least one compensation UE in the embodiment of the present invention；

Fig. 3 is another method flow diagram for determining at least one compensation UE in the embodiment of the present invention；

Fig. 4 is to judge whether to need the method flow diagram for exiting QoE compensation in the embodiment of the present invention；

Fig. 5 is the schematic diagram of monitoring objective UE the first QoE values in embodiment illustrated in fig. 4；

The schematic diagram for the switching parameter of measurement that Fig. 6 is monitoring objective UE in embodiment illustrated in fig. 4；

Fig. 7 is the compensation method flow chart of another kind of embodiment of the present invention customer service experience；

Fig. 8 is the compensation method flow chart of another kind of embodiment of the present invention customer service experience；

Fig. 9 is a kind of structural representation of controller of the embodiment of the present invention；

Figure 10 is a kind of structural representation of compensation UE determining units in the embodiment of the present invention；

Figure 11 is the structural representation of another compensation UE determining units in the embodiment of the present invention；

Figure 12 is the structural representation of another kind controller of the embodiment of the present invention；

Figure 13 is a kind of structural representation of base station of the embodiment of the present invention；

Figure 14 is the structural representation of another kind of embodiment of the present invention base station.

Embodiment

In order that those skilled in the art more fully understand the technical scheme in the embodiment of the present invention, and make of the invention real Apply the above-mentioned purpose of example, feature and advantage can be more obvious understandable, below in conjunction with the accompanying drawings to technical side in the embodiment of the present invention Case is described in further detail.

It is a kind of compensation method flow chart of customer service experience of the embodiment of the present invention referring to Fig. 1.

This method can include：

Step 101, first QoE values of the target UE on former service link is obtained.

Executive agent in the embodiment of the present invention can be controller, in chain of command and the unsegregated base station architecture of loading end Under, the controller can be served as by a certain functional unit of inside of base station, in software defined network (Software of future generation Defined Network, SDN) under the base station architecture that is separated with loading end of chain of command, the controller can also be independent reality Body unit, such as Centralized Controller.

In this step, first QoE values of the target UE that controller obtains on former service link can be by target UE institutes Target BS periodic monitor and report or acquisition be monitored by controller itself.If by target BS timing Monitoring reports, the target BS can by the first QoE values monitored no matter its size, directly report controller, can also be by Target BS first compares the size of the first QoE values and default QoE threshold values monitored, when the first QoE values are less than QoE thresholdings During value, then the first QoE values are reported into controller, to trigger QoE compensation flows.

" first ", " second " in the embodiment of the present invention they are only to distinguish, and not refer in particular to or limit, such as " the first QoE values ", " the 2nd QoE values " is only to distinguish different QoE values.QoE values in the embodiment of the present invention can be weighed with close to the method quantified Amount, such as transmission rate, QoS, propagation delay time, bandwidth.It can be selected in practical operation according to system and the actual conditions of business Select accordingly close to quantization amount as QoE, for example, when user's current business is that data are downloaded, if being used as QoE using transmission rate Close to quantization amount, then QoE values now are transmission rate.

Step 102, when the first QoE values are less than default QoE threshold values, QoE threshold values and the first QoE values are calculated Difference, and using difference as the 2nd QoE values that need to be compensated.

Controller is after the first QoE values are obtained, if the first QoE values are less than default QoE values, according to QoE threshold values and First QoE values calculate the 2nd QoE values that need to be compensated, specifically, the difference of QoE threshold values and the first QoE values can be calculated, to obtain The 2nd QoE values that need at least compensate.

Step 103, determine at least one compensation UE, the compensation UE can with the direct-connected communications of target UE, and it is described extremely The QoE values that few compensation UE can be compensated altogether are more than or equal to the 2nd QoE values.

Controller is after the 2nd QoE values for determining at least to need to compensate, target BS and/or other base stations under it In determine one or more compensation UE, compensation UE not only and can compensate UE QoE business with the direct-connected communications of target UE State can realize the 2nd QoE values of minimum compensation, if compensation UE is one, the QoE values that compensation UE can be compensated are more than or equal to 2nd QoE values, if compensation UE is multiple, the QoE values that all compensation UE can be compensated altogether are more than or equal to the 2nd QoE values.

Compensation UE determination process can have various ways, for example, controller can send QoE compensation to multiple base stations Consult request, its lower UE relevant information is collected by each base station, and compensation UE is selected according to UE relevant information, then will mend The relevant information for repaying UE is sent to controller；Can also be the relevant information for directly collecting UE by base station by controller, and by Controller oneself selects compensation UE according to these UE relevant information.The specific description for referring to subsequent embodiment.

Step 104, QoE compensation configuration instructions are sent, so as to be built between at least one compensation UE and target UE Vertical new business link, QoE compensation is carried out to the target UE.

Controller is after determining to compensate UE, the base station to where compensation UE（Hereinafter referred to as compensate base station）Send QoE Compensation configuration instruction, with relevant configuration information of the instruction compensation base station in instruction, establish between compensation UE and target UE New business link, it is same base station that the compensation base station, which is also possible to target BS,.The new business link is：Compensate base Stand --- compensation UE --- target UE.

After new business link is established, target UE can realize that business is transmitted by least both links simultaneously, respectively mesh The former service link between base station and target UE, and above-mentioned at least one new business link are marked, target UE is in former service link On QoE values be the first QoE values, obtainable compensation QoE is at least the 2nd QoE values on new business link.

In another embodiment of the invention, under chain of command and the unsegregated base station architecture of loading end, the controller is true Fixed at least one compensation UE process, as shown in Fig. 2 can include：

Step 201, controller sends QoE compensation to multiple base stations and consults to ask.

The plurality of base station can be the base station of all base stations or specified range under the controller, if such as control Device processed has some prior informations, as target UE geographical location information or compensation UE can only be in the same base station ranges with target UE Choose, then " the subject base-station scope that request information is consulted in QoE compensation can accordingly narrow for controller transmission.In the plurality of base station Target BS, which can be included, can not also include target BS, in the present embodiment, as shown in Fig. 2 the plurality of base station is with target base Stand and illustrated exemplified by the adjacent base station of target BS.Controller sends QoE compensation to target BS and adjacent base station to be consulted Request.

QoE compensation is consulted to comprise at least the 2nd QoE values, and the target UE direct-connected communication information, target UE in request The direct-connected communication information can be the supported direct-connected communication patterns of target UE, establish direct-connected communication call parameter configuration etc. Deng.

Specifically, QoE compensation is consulted to include in request：2nd QoE values, target UE relevant information（Including UE ID, state of affairs, network location information, supported direct-connected communication pattern, establish direct-connected communication call parameter configuration etc. Deng）, target BS relevant information（Including route topological, port status etc.）.Certainly, the transmission to target BS QoE The relevant information that can not include target BS in request is consulted in compensation.

Step 202, multiple base stations compensate according to QoE consults the first information collection that request carries out UE under each base station.

Target BS and adjacent base station are triggered to all or specified under each base station after receiving QoE compensation and consulting request The collection of the UE first information, only show in Fig. 2 to compensate UE.The first information of the UE comprises at least establishes direct-connected communication with UE Information, and UE QoE business state informations.

Specifically, target BS and adjacent base station can allow the UE under respective base station to report the whole in the following first information Or part：UE ID, whether possess and the ability of the direct-connected communications of other UE, current QoE states of affairs, network location information, surplus Complementary energy consumption, supported direct-connected communication pattern and the call parameter configuration for establishing direct-connected communication.

Step 203, multiple base stations are believed according to the UE of the collection first information, the 2nd QoE values, and target UE direct-connected communication Breath, determines at least one compensation UE.

Target BS and adjacent base station are consulted in request according to the first information for the UE being collected into, and QoE compensation respectively The 2nd QoE values and target UE the direct-connected communication information, to UE carry out QoE compensation ability judgements, determine whether there are and be appropriate for The compensation UE of QoE compensation.Compensating that UE needs can be with the direct-connected communication of target UE, and all compensation UE determined are altogether extremely The 2nd QoE values can be compensated less.Compensation UE shown in Fig. 2 have it is multiple, including under UE and adjacent base station under target BS UE.

Base station can select one or more compensation UE, and response message informs controller through consultation, can also will be all Response message informs controller to the suitable compensation UE for carrying out QoE compensation through consultation.

Step 204, controller receives the negotiation response message that multiple base stations are sent.

After target BS and adjacent base station are determined to compensate UE, sent to controller and consult response message, the negotiation rings The compensation UE determined in information comprising upper step the second information is answered, is comprised at least in second information and is used to build with compensation UE The information of vertical new business link.

Specifically, the base station for determining compensation UE, it consults to include in response message：Whether have compensation UE's Indicate, the ID of compensation base station, the relevant information for compensating UE（ID, maximum including UE can compensate for QoE values, remaining energy consumption, can support Direct-connected communication pattern and establish direct-connected communication call parameter configuration etc.）；Base station for not determining compensation UE, it is sent out The instruction for whether having compensation UE can be only included in the negotiation response message sent.Certainly, compensation UE base station is not determined Negotiation response message can not be fed back.

Controller will directly can be consulted to respond after receiving the negotiation response message that target BS and adjacent base station are sent UE in information is defined as compensating UE, UE therein can also be carried out screening and finally determine to compensate UE.Afterwards, controller is Executable above-mentioned steps 104, because the configuration of UE parameters is completed by own base station, therefore controller passes through base station realization pair UE indirect control, controller send QoE compensation configuration instructions to compensation base station and compensation UE, establish new service link compensation Former service link QoE loss.It can include new business link in the configuration instruction wherein sent to compensation base station and compensation UE The QoE values that quasi-complement is repaid.

In another embodiment of the invention, under the base station architecture that chain of command separates with loading end, the controller determines At least one compensation UE process, as shown in figure 3, can include：

Step 301, controller initiates the collection of QoE compensated informations by multiple base stations to the UE under multiple base stations.

The plurality of base station can be the base station of all base stations or specified range under the controller, as shown in Figure 3 Target BS and adjacent base station.Controller is gathered to target BS and adjacent base station and by base station to the UE under each base station QoE compensated informations are initiated to collect.

Step 302, controller receives the first information for the UE that the UE under multiple base stations is reported by the multiple base station.

Target BS and adjacent base station and its under UE receive QoE compensated informations collection instruction after, each UE passes through institute The base station of category reports the UE first information, and the first information, which comprises at least, establishes the information of direct-connected communication with the UE, and UE QoE business state informations.

Specifically, target BS and adjacent base station can be used for compensating mesh to controller report oneself current residual respectively Mark UE QoE resources.Each UE can be part or all of into the following first information of controller report by affiliated base station：UE ID, whether possess with the ability of the direct-connected communications of other UE, current QoE states of affairs, network location information, remaining energy consumption, can The direct-connected communication pattern supported and the call parameter configuration for establishing direct-connected communication.

Step 303, controller is according to the UE first information, the 2nd QoE values, and the target UE direct-connected communication information, in UE It is middle to determine at least one compensation UE.

Controller is according to the UE the being collected into first information, and the 2nd QoE values that obtain before and target UE's is direct-connected The communication information, QoE compensation ability judgements are carried out to UE, determine whether there are the compensation UE for being appropriate for QoE compensation.Compensating UE needs Can be with the direct-connected communications of target UE, and all compensation UE determined can at least compensate the 2nd QoE values altogether.

Controller is after determining to compensate UE, you can above-mentioned steps 104 is performed, because the configuration of UE parameters is by affiliated base Stand what is completed, therefore controller realizes the indirect control to UE by base station, controller sends QoE to compensation base station and compensation UE Compensation configuration instruction, establishes the loss that new service link compensates former service link QoE.Wherein to compensation base station and compensation UE hairs It can include the QoE values that new business link quasi-complement is repaid in the configuration instruction sent.

In another embodiment of the invention, base station is it is determined that during compensation UE in above-mentioned steps 203, or base station passes through After negotiation response message informs controller, controller is when the UE in negotiation response message determines compensation UE, also either Controller is all likely to occur situations below, example when the first information of the UE according to collection determines compensation UE in step 303 Such as, the 2nd QoE values are 10, and the UE first information collected is shown, UE1, which can compensate 11, UE2 and can compensate 3, UE3, can compensate 8, And UE1, UE2, UE3 can be used equally for compensating QoE with the direct-connected communications of target UE, namely UE1, UE2, UE3.In such case Under, base station or controller can select individually to be compensated by UE1, can also select UE2, UE3 hybrid compensation, it is also an option that UE1, UE2 hybrid compensation.Bar number such as is established in order to reduce compensation link, can be again from most to compensate UE numbers at least as foundation Large compensation QoE UE starts to select, such as only selects UE1 as compensation UE；It can also be participated in reduce adjacent base station Degree, the administrative UE of prioritizing selection target BS, if for example, UE2, UE3 are located at target BS, and UE3 is located at adjacent base station, then UE2, UE3 can be selected as compensation UE.

Certainly, base station or controller determine compensation UE foundation except must possess can with the direct-connected communications of target UE, and All compensation UE determined can be at least compensated outside the 2nd QoE values altogether, can also add other selection gists, example Such as above-mentioned compensation link establish that bar number is minimum and/or target BS under UE.

In another embodiment of the invention, as shown in figure 4, this method, which can further include, judges whether that needs move back Go out the flow of QoE compensation, can specifically include：

Step 401, monitoring objective UE service condition parameter.

In one embodiment, the step can be specifically monitoring objective UE the first QoE values, and the monitoring can be periodically Can also be real-time.

In another embodiment, the step specifically can also be monitoring objective UE switching parameter of measurement, and the monitoring also may be used Periodically can also be real-time to be.

Step 402, when target UE service condition parameter meets to exit the condition of QoE compensation, QoE compensation is exited in transmission Instruction, to interrupt the new business link between at least one compensation UE and the target UE.

If monitoring objective UE the first QoE values, as shown in figure 5, when target UE the first QoE values reach QoE threshold values, The instruction for exiting QoE compensation is sent, specifically, controller can send instruction, interrupt targets UE to compensation base station and compensation UE With the new business link between compensation UE.

If monitoring objective UE switching parameter of measurement, as shown in fig. 6, then when the quality measurement information of eating dishes without rice or wine that target UE is reported When meeting " cell switching is initiated " condition, when typically switching parameter of measurement is less than handoff threshold, illustrate that target UE will be switched to Other cells, now, QoE compensation is exited, to perform cell switching.

In the above-described embodiments, controller can independently obtain target UE service condition parameter when performing step 401, And it is monitored or target BS obtains above-mentioned target UE service condition parameter first, then directly report To controller, the change of step 401 monitoring business state parameter is performed by controller, in another embodiment, also can also be Base station first determines whether target UE service condition parameter meets to exit after above-mentioned target UE service condition parameter is obtained The condition of QoE compensation, if meeting to report controller again, the instruction for exiting QoE compensation is directly sent by controller.

Referring to Fig. 7, for the compensation method flow chart of another kind of embodiment of the present invention customer service experience.

The present embodiment is described using base station side as executive agent, and this method can apply to chain of command and loading end not The base station architecture of separation, this method can include：

Step 701, base station sends first QoE values of the target UE UE on former service link to controller.

Step 702, receive the QoE compensation that controller is sent and consult request.

QoE compensation is consulted to comprise at least the 2nd QoE values, and the target UE direct-connected communication information in request, wherein, second QoE values are when the first QoE values are less than default QoE threshold values, and controller calculates the difference of QoE threshold values and the first QoE values The QoE values of the need compensation obtained；

Step 703, compensated according to QoE and consult the first information collection that request carries out UE.

The UE first information comprises at least the information that direct-connected communication is established with UE, and UE QoE business state informations.

Step 704, according to the UE of the collection first information, the 2nd QoE values, and target the UE direct-connected communication information, it is determined that Go out at least one compensation UE.

Compensation UE can be with the direct-connected communications of target UE, and QoE values that at least one compensation UE can be compensated altogether More than or equal to the 2nd QoE values.

Step 705, sent to controller and consult response message.

Consult the second information for including at least one compensation UE in response message, the second information of at least one compensation UE In comprise at least and be used to establish the information of new business link with least one compensation UE.

Step 706, the QoE compensation configuration instructions that controller is sent are received.

Step 707, the configuration parameter in configuration instruction is compensated according to QoE, between at least one compensation UE and target UE New business link is established, QoE compensation is carried out to target UE.

The process of step 702~705 is similar with the embodiment shown in earlier figures 2 in the present embodiment, and here is omitted.

In another embodiment of the invention, the service condition for the target UE that the base station can also obtain by the cycle or in real time Parameter, and controller is reported, by the change of the controller monitoring service condition parameter, when target UE service condition parameter meets When exiting the condition of QoE compensation, the instruction for exiting QoE compensation is sent by controller, specifically, can indicate to compensate base station and benefit Repay UE and interrupt new business link.

Base station can also obtain target UE service condition parameter with the cycle or in real time, then voluntarily judge target UE's Whether service condition parameter meets the condition of QoE compensation, if it is satisfied, reporting controller again, is directly sent and exited by controller The instruction of QoE compensation.

Wherein, target UE service condition parameter can be target UE the first QoE values or target UE switching Parameter of measurement etc..

Referring to Fig. 8, for the compensation method flow chart of another kind of embodiment of the present invention customer service experience.

The present embodiment is described using base station side as executive agent, and this method can apply to chain of command and loading end point From base station architecture, this method can include：

Step 801, base station receives the QoE compensated informations that controller is sent and collects instruction.

Step 802, the first information for instruction progress UE being collected according to QoE compensated informations is collected.

Step 803, the UE collected the first information is sent to controller.

Controller according to the UE first information, the 2nd QoE values, and the target UE direct-connected communication information, determined in UE to Few a compensation UE, the compensation UE can be with the direct-connected communications of target UE, and the QoE that at least one compensation UE can be compensated altogether Value is more than or equal to the 2nd QoE values.Wherein, the 2nd QoE values are the control when the first QoE values are less than default QoE threshold values The QoE values for the need compensation that the difference of device calculating QoE threshold values and the first QoE values is obtained, the first QoE values are target UE in former industry The QoE values being engaged on link.

Step 804, the QoE compensation configuration instructions that controller is sent are received.

Step 805, the configuration parameter in configuration instruction is compensated according to QoE, between at least one compensation UE and target UE New business link is established, QoE compensation is carried out to target UE.

The process of step 801~803 is similar with the embodiment shown in earlier figures 3 in the present embodiment, and here is omitted.

Above is the description to the inventive method embodiment, below to realizing that the device of the above method is introduced.

It is a kind of structural representation of controller of the embodiment of the present invention referring to Fig. 9.

The controller can include：

QoE values acquiring unit 901, for obtaining first customer service bodies of the target UE UE on former service link Test QoE values；

QoE values computing unit 902, for when the first QoE values are less than default QoE threshold values, calculating the QoE The difference of threshold value and the first QoE values, and using difference as the 2nd QoE values that need to be compensated；

UE determining units 903 are compensated, for determining at least one compensation UE, the compensation UE can be direct-connected with the target UE Communication, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；

Configure transmitting element 904, for send QoE compensation configuration instruction so that at least one compensation UE with it is described New business link is established between target UE, QoE compensation is carried out to the target UE.

In the embodiment of the present invention controller by said units by can with target UE it is direct-connected communicate and can meet QoE mend Other UE repaid, establish new service link and lost to compensate target UE in the QoE of former service link, be allowed to maintain QoE doors On limit value, when having ensured that target UE is moved freely in base station range, QoE will not be because of the obvious of serving signal quality Change and be affected.The controller is more flexible, smoothly realizes QoE compensation, and can be with rapid response to customer's need Real-time change, and new website edge will not be introduced, preferably the QoE of user can be compensated.

In another embodiment of the invention, as shown in Figure 10, compensation UE determining units 903 may further include：

Consult request subelement 1001, consult request for sending QoE compensation to multiple base stations, so that the multiple base station Compensated according to the QoE and consult the first information collection that request carries out the UE under each base station, wherein, the QoE compensation association Consult and request and the 2nd QoE values are comprised at least in asking, and the direct-connected communication information of the target UE, the first information of the UE is at least Include the QoE business state informations of the information that direct-connected communication is established with the UE, and the UE；

Receiving subelement 1002 is responded, the negotiation response message sent for receiving the multiple base station is described to consult to ring The second information that at least one compensation UE is included in information is answered, comprises at least and uses in the second information of at least one compensation UE In the information that new business link is established with least one compensation UE, wherein, at least one compensation UE is by the multiple Base station is according to the UE of the collection first information, the 2nd QoE values, and the target the UE direct-connected communication information described Determined in UE.

In another embodiment of the invention, as shown in figure 11, compensation UE determining units 903 may further include：

Information subelement 1101, for initiating QoE compensation letters to the UE under the multiple base station by multiple base stations Breath is collected；

Information receiving subelement 1102, the institute reported for receiving the UE under the multiple base station by the multiple base station The UE first information is stated, the first information of the UE comprises at least the information that direct-connected communication is established with the UE, and the UE QoE business state informations；

Determination subelement 1103, for the first information according to the UE, the 2nd QoE values, and the target UE The direct-connected communication information, at least one compensation UE is determined in the UE.

In another embodiment of the invention, as shown in figure 12, the controller can further include：

Monitoring unit 1201, for monitoring the service condition parameter of the target UE；

Unit 1202 is exited, for when the service condition parameter of the target UE meets to exit the condition of QoE compensation, sending out The instruction for exiting QoE compensation is sent, to interrupt the new business link between at least one compensation UE and target UE.

Wherein, the monitoring unit, it specifically can be used for the first QoE values for monitoring the target UE；Exit unit, It specifically can be used for when the first QoE values of the target UE reach the QoE threshold values, send and exit QoE compensation Instruction.

Monitoring unit, the switching parameter of measurement for monitoring the target UE can also be specifically used for；Unit is exited, can also be had Body is used for when the switching parameter of measurement of the target UE is less than default handoff threshold, sends the instruction for exiting QoE compensation.

It is a kind of structural representation of base station of the embodiment of the present invention referring to Figure 13.

The base station can include：

QoE values transmitting element 1301, for sending first of target UE UE on former service link to controller Customer service experiences QoE values；

Request reception unit 1302, consult request, the QoE compensation for receiving the QoE compensation that the controller is sent Consult to comprise at least the 2nd QoE values, and the direct-connected communication information of the target UE in request, wherein, the 2nd QoE values are to work as When the first QoE values are less than default QoE threshold values, the controller calculates the QoE threshold values and the first QoE values Difference obtained need compensation QoE values；

Information collection unit 1303, it is described for compensating the first information collection consulted request and carry out UE according to the QoE The UE first information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

UE determining units 1304, for the first information of the UE according to collection, the 2nd QoE values, and the mesh The UE direct-connected communication information is marked, determines at least one compensation UE；The compensation UE can be with the direct-connected communications of target UE, and institute The QoE values that stating at least one compensation UE can compensate altogether are more than or equal to the 2nd QoE values；

Consult response unit 1305, consult response message for being sent to the controller, in the negotiation response message Include the second information of at least one compensation UE, comprised at least in the second information of at least one compensation UE be used for At least one compensation UE establishes the information of new business link；

Receiving unit 1306 is configured, the QoE compensation configuration instructions sent for receiving the controller；

Link establishment unit 1307, for compensating the configuration parameter in configuration instruction according to the QoE, described at least one New business link is established between individual compensation UE and the target UE, QoE compensation is carried out to the target UE.

The base station has ensured that target UE is moved freely in base station range by said units in the embodiment of the present invention When, QoE will not be affected because of the significant change of serving signal quality.The base station is more flexible, smoothly realizes QoE Compensation, and can be with the real-time change of rapid response to customer's need, and new website edge will not be introduced, can preferably to The QoE at family is compensated.

Referring to Figure 14, for the structural representation of another kind of embodiment of the present invention base station.

The base station can include：

Receiving unit 1401 is indicated, the QoE compensated informations for receiving controller transmission collect instruction；

Information collection unit 1402, the first information for collecting instruction progress UE according to the QoE compensated informations are collected, The first information of the UE comprises at least the information that direct-connected communication is established with the UE, and the QoE service conditions letter of the UE Breath；

Information reporting unit 1403, for sending the UE collected the first information to the controller, so that described Controller according to the first information of the UE, the 2nd QoE values, and the target UE direct-connected communication information, determined in the UE to Few a compensation UE, the compensation UE can be with the direct-connected communications of target UE, and at least one compensation UE can be compensated altogether QoE values be more than or equal to the 2nd QoE values, wherein, the 2nd QoE values are to be less than default QoE threshold values when the first QoE values When, QoE values that need that difference that the controller calculates the QoE threshold values and the first QoE values is obtained compensate are described First QoE values are QoE values of the target UE on former service link；

Receiving unit 1404 is configured, the QoE compensation configuration instructions sent for receiving the controller；

Link establishment unit 1405, for compensating the configuration parameter in configuration instruction according to the QoE, described at least one New business link is established between individual compensation UE and the target UE, QoE compensation is carried out to the target UE.

The embodiment of the present invention additionally provides another controller, and the controller can include transceiver, memory and processing Device.

Wherein, transceiver is used to obtain first QoE values of the target UE on former service link；QoE compensation configurations are sent to refer to Show, so as to establish new business link between at least one compensation UE and the target UE, the 2nd QoE values are compensated to target UE；

One section of program is stored with memory, the program that processor is used to read in memory performs following steps：

Determine at least one compensation UE, the compensation UE can be with the direct-connected communications of target UE, and at least one benefit The QoE values that repaying UE can compensate altogether are more than or equal to the 2nd QoE values.

In another embodiment, the processor determines that at least one compensation UE process can include：

In another embodiment, the processor determines that at least one compensation UE process can also include：

In another embodiment, the processor can also carry out following steps：

Monitor the service condition parameter of the target UE；

When the service condition parameter of the target UE meets to exit the condition of QoE compensation, notice transceiver, which is sent, to be exited The instruction of QoE compensation, to interrupt the new business link between at least one compensation UE and target UE.

In another embodiment, the detailed process of processor monitoring objective UE service condition parameter includes：

Monitor the first QoE values of the target UE；

When the first QoE values of the target UE reach the QoE threshold values, processor notice transceiver, which is sent, to move back Go out the instruction of QoE compensation.

In another embodiment, the process of processor monitoring target UE service condition parameter can also include：

Monitor the switching parameter of measurement of the target UE；

When the switching parameter of measurement of the target UE is less than default handoff threshold, processor notice transceiver, which is sent, to move back Go out the instruction of QoE compensation.

The embodiment of the present invention additionally provides a kind of base station, and the base station can include transceiver, memory and processor.

Wherein, transceiver, for sending first user industry of the target UE UE on former service link to controller Business experience QoE values；Receive the QoE compensation that the controller is sent and consult request, the QoE compensation is consulted to comprise at least in request 2nd QoE values, and the direct-connected communication information of the target UE, wherein, the 2nd QoE values are when the first QoE values are less than During default QoE threshold values, the controller calculates the need that the difference of the QoE threshold values and the first QoE values is obtained The QoE values of compensation；Sent to the controller and consult response message, at least one benefit is included in the negotiation response message UE the second information is repaid, comprises at least and is used for and at least one compensation UE in the second information of at least one compensation UE Establish the information of new business link；Receive the QoE compensation configuration instructions that the controller is sent；

Wherein, transceiver, the QoE compensated informations for receiving controller transmission collect instruction；Sent to the controller The UE collected the first information, so that the first information of the controller according to the UE, the 2nd QoE values, and target UE The direct-connected communication information, determine at least one compensation UE in the UE, the compensation UE can with the direct-connected communications of target UE, And the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE values, wherein, the 2nd QoE values are to work as When first QoE values are less than default QoE threshold values, the controller calculates the difference of the QoE threshold values and the first QoE values The QoE values for the need compensation that value is obtained, the first QoE values are QoE values of the target UE on former service link；Receive institute State the QoE compensation configuration instructions of controller transmission；

Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein Member and algorithm steps, it can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually Performed with hardware or software mode, application-specific and design constraint depending on technical scheme.Professional and technical personnel Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed The scope of the present invention.

It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description, The specific work process of device and unit, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.

In several embodiments provided herein, it should be understood that disclosed systems, devices and methods, can be with Realize by another way.For example, device embodiment described above is only schematical, for example, the unit Division, only a kind of division of logic function, can there is other dividing mode, such as multiple units or component when actually realizing Another system can be combined or be desirably integrated into, or some features can be ignored, or do not perform.It is another, it is shown or The mutual coupling discussed or direct-coupling or communication connection can be the indirect couplings by some interfaces, device or unit Close or communicate to connect, can be electrical, mechanical or other forms.

The unit illustrated as separating component can be or may not be physically separate, show as unit The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs 's.

In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also That unit is individually physically present, can also two or more units it is integrated in a unit.

If the function is realized in the form of SFU software functional unit and is used as independent production marketing or in use, can be with It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words The part to be contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter Calculation machine software product is stored in a storage medium, including some instructions are causing a computer equipment（Can be People's computer, server, or network equipment etc.）Or processor（processor）Perform side described in each embodiment of the present invention The all or part of step of method.And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage（ROM, Read-Only Memory）, random access memory（RAM, Random Access Memory）, magnetic disc or CD etc. are various can store journey The medium of sequence code.

The foregoing is only a specific embodiment of the invention, but protection scope of the present invention is not limited thereto, any Those familiar with the art the invention discloses technical scope in, change or replacement can be readily occurred in, should all be contained Cover within protection scope of the present invention.Therefore, protection scope of the present invention described should be defined by scope of the claims.

Claims

A kind of 1. compensation method of customer service experience, it is characterised in that including：

Obtain first customer service experience QoE values of the target UE UE on former service link；

When the first QoE values are less than default QoE threshold values, the QoE threshold values and the first QoE values are calculated Difference, and using difference as the 2nd QoE values that need to be compensated；

Controller sends QoE compensation to multiple base stations and consults request, and multiple base stations consult request according to QoE compensation and carry out each base station The lower UE first information is collected, and multiple base stations are according to the direct-connected logical of the UE of the collection first information, the 2nd QoE values, and target UE Letter information, determines at least one compensation UE, and controller receives the negotiation response message that multiple base stations are sent；Or controller QoE compensated informations are initiated by multiple base stations to the UE under multiple base stations to collect, the UE that controller is received under multiple base stations passes through The first information for the UE that the multiple base station reports, controller is according to the UE first information, the 2nd QoE values, and target UE's is straight Letter information is connected, at least one compensation UE is determined in UE；The compensation UE can with the direct-connected communications of target UE, and it is described extremely The QoE values that few compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；

QoE compensation configuration instructions are sent, so as to new business link is established between at least one compensation UE and target UE, QoE compensation is carried out to the target UE.
2. according to the method for claim 1, it is characterised in that at least one compensation UE of determination, including：

QoE compensation is sent to multiple base stations and consults request, is carried out so that request is consulted in the multiple base station according to QoE compensation The first information of UE under each base station is collected, wherein, the QoE compensation is consulted to comprise at least the 2nd QoE in request Value, and the direct-connected communication information of the target UE, the first information of the UE comprises at least establishes direct-connected communication with the UE Information, and the QoE business state informations of the UE；

The negotiation response message that the multiple base station is sent is received, it is described to consult to include at least one compensation UE's in response message Second information, comprise at least in the second information of at least one compensation UE and be used to establish newly with least one compensation UE The information of service link, wherein, at least one compensation UE is by the multiple base station according to the first of the UE of collection the letter Breath, the 2nd QoE values, and the direct-connected communication information of the target UE are determined in the UE.
3. according to the method for claim 1, it is characterised in that at least one compensation UE of determination, including：

QoE compensated informations are initiated by multiple base stations to the UE under the multiple base station to collect；

Receive the first information for the UE that the UE under the multiple base station is reported by the multiple base station, the first of the UE Information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

According to the first information of the UE, the 2nd QoE values, and the direct-connected communication information of the target UE, in the UE Determine at least one compensation UE.
4. method as claimed in any of claims 1 to 3, it is characterised in that also include：

Monitor the service condition parameter of the target UE；

When the service condition parameter of the target UE meets to exit the condition of QoE compensation, the instruction for exiting QoE compensation is sent, To interrupt the new business link between at least one compensation UE and target UE.
5. according to the method for claim 4, it is characterised in that the service condition parameter bag of the monitoring target UE Include：

Monitor the first QoE values of the target UE；

When the service condition parameter as the target UE meets to exit the condition of QoE compensation, the finger for exiting QoE compensation is sent Show, including：

When the first QoE values of the target UE reach the QoE threshold values, the instruction for exiting QoE compensation is sent.
6. according to the method for claim 4, it is characterised in that the service condition parameter bag of the monitoring target UE Include：

Monitor the switching parameter of measurement of the target UE；

When the service condition parameter as the target UE meets to exit the condition of QoE compensation, the finger for exiting QoE compensation is sent Show, including：

When the switching parameter of measurement of the target UE is less than default handoff threshold, the instruction for exiting QoE compensation is sent.
A kind of 7. compensation method of customer service experience, it is characterised in that including：

First customer services of the target UE UE on former service link, which is sent, to controller experiences QoE values；

Receive the QoE compensation that the controller is sent and consult request, the QoE compensation is consulted to comprise at least the 2nd QoE in request Value, and the direct-connected communication information of the target UE, wherein, the 2nd QoE values are when the first QoE values are less than default During QoE threshold values, what need that difference that the controller calculates the QoE threshold values and the first QoE values is obtained compensated QoE values；

Compensated according to the QoE and consult the first information collection that request carries out UE, the first information of the UE comprises at least and institute State the information that UE establishes direct-connected communication, and the QoE business state informations of the UE；

According to the UE of the collection first information, the 2nd QoE values, and the direct-connected communication information of the target UE, it is determined that Go out at least one compensation UE；The compensation UE can be with the direct-connected communications of target UE, and at least one compensation UE altogether can The QoE values of compensation are more than or equal to the 2nd QoE values；

Sent to the controller and consult response message, it is described consult in response message comprising at least one compensation UE the Two information, comprise at least in the second information of at least one compensation UE and be used to establish new industry with least one compensation UE The information of business link；

Receive the QoE compensation configuration instructions that the controller is sent；

Configuration parameter in configuration instruction is compensated according to the QoE, between at least one compensation UE and target UE New business link is established, QoE compensation is carried out to the target UE.
A kind of 8. compensation method of customer service experience, it is characterised in that including：

Receive the QoE compensated informations that controller is sent and collect instruction；

The first information that instruction progress UE is collected according to the QoE compensated informations is collected, and the first information of the UE comprises at least The information of direct-connected communication, and the QoE business state informations of the UE are established with the UE；

The UE collected the first information is sent to the controller, so that the controller is according to the first of the UE the letter Breath, the 2nd QoE values, and the target UE direct-connected communication information, determine at least one compensation UE, the compensation UE can in the UE With the direct-connected communications of target UE, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE values； Wherein, the 2nd QoE values are when the first QoE values are less than default QoE threshold values, and the controller calculates the QoE threshold values The QoE values of the need compensation obtained with the difference of the first QoE values, the first QoE values are the target UE in former service link On QoE values；

Receive the QoE compensation configuration instructions that the controller is sent；

Configuration parameter in configuration instruction is compensated according to the QoE, between at least one compensation UE and target UE New business link is established, QoE compensation is carried out to the target UE.
A kind of 9. controller, it is characterised in that including：

QoE value acquiring units, QoE is experienced for obtaining first customer services of the target UE UE on former service link Value；

QoE value computing units, for when the first QoE values are less than default QoE threshold values, calculating the QoE threshold values With the difference of the first QoE values, and using difference as the 2nd QoE values that need to be compensated；

UE determining units are compensated, consult request for making controller send QoE compensation to multiple base stations, multiple base stations are according to QoE Compensation consults request and carries out the first information of UE under each base station to collect, and multiple base stations are according to the UE of the collection first information, and second QoE values, and the target UE direct-connected communication information, determine at least one compensation UE, and controller receives the association that multiple base stations are sent Business's response message；Or collected for making controller initiate QoE compensated informations to the UE under multiple base stations by multiple base stations, Controller receives the first information for the UE that the UE under multiple base stations is reported by the multiple base station, and controller is according to the first of UE Information, the 2nd QoE values, and target the UE direct-connected communication information, at least one compensation UE is determined in UE；The compensation UE can be with The direct-connected communications of target UE, and the QoE values that at least one compensation UE can be compensated altogether are more than or equal to the 2nd QoE Value；

Configure transmitting element, for sending QoE compensation configuration instructions so that at least one compensation UE and the target UE it Between establish new business link, to the target UE carry out QoE compensation.
10. controller according to claim 9, it is characterised in that the compensation UE determining units include：

Consult request subelement, consult request for sending QoE compensation to multiple base stations, so that the multiple base station is according to The first information collection that request carries out the UE under each base station is consulted in QoE compensation, wherein, the QoE compensation is consulted in request Including at least the 2nd QoE values, and the direct-connected communication information of the target UE, the first information of the UE comprises at least and institute State the information that UE establishes direct-connected communication, and the QoE business state informations of the UE；

Receiving subelement is responded, the negotiation response message sent for receiving the multiple base station is described to consult in response message Include at least one compensation UE the second information, comprised at least in the second information of at least one compensation UE be used for it is described At least one compensation UE establishes the information of new business link, wherein, at least one compensation UE by the multiple base station according to The UE collected the first information, the 2nd QoE values, and the direct-connected communication information of the target UE determine in the UE Go out.
11. controller according to claim 9, it is characterised in that the compensation UE determining units include：

Information subelement, collected for initiating QoE compensated informations to the UE under the multiple base station by multiple base stations；

Information receiving subelement, the of the UE reported for receiving the UE under the multiple base station by the multiple base station One information, the first information of the UE comprise at least the information that direct-connected communication is established with the UE, and the QoE business of the UE Status information；

Determination subelement, for the first information according to the UE, the 2nd QoE values, and the direct-connected communication of the target UE Information, at least one compensation UE is determined in the UE.
12. the controller according to any one in claim 9 to 11, it is characterised in that also include：

Monitoring unit, for monitoring the service condition parameter of the target UE；

Unit is exited, for when the service condition parameter of the target UE meets to exit the condition of QoE compensation, transmission to be exited The instruction of QoE compensation, to interrupt the new business link between at least one compensation UE and target UE.
13. controller according to claim 12, it is characterised in that

The monitoring unit, the first QoE values specifically for monitoring the target UE；

It is described to exit unit, specifically for when the first QoE values of the target UE reach the QoE threshold values, sending Exit the instruction of QoE compensation.
14. controller according to claim 12, it is characterised in that

The monitoring unit, the switching parameter of measurement specifically for monitoring the target UE；

It is described to exit unit, specifically for when the switching parameter of measurement of the target UE is less than default handoff threshold, sending Exit the instruction of QoE compensation.
A kind of 15. base station, it is characterised in that including：

QoE value transmitting elements, for sending first customer services of the target UE UE on former service link to controller Experience QoE values；

Request reception unit, consult request for receiving the QoE compensation that the controller is sent, request is consulted in the QoE compensation In comprise at least the 2nd QoE values, and the direct-connected communication information of the target UE, wherein, the 2nd QoE values be when described first When QoE values are less than default QoE threshold values, the controller calculates the difference institute of the QoE threshold values and the first QoE values The QoE values of the need compensation of acquisition；

Information collection unit, the first information for consulting request progress UE for being compensated according to the QoE are collected, and the first of the UE Information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

UE determining units, for the first information of the UE according to collection, the 2nd QoE values, and the target UE's are straight Letter information is connected, determines at least one compensation UE；The compensation UE can with the direct-connected communications of target UE, and described at least one The QoE values that individual compensation UE can be compensated altogether are more than or equal to the 2nd QoE values；

Consult response unit, consult response message for being sent to the controller, comprising described in the negotiation response message At least one compensation UE the second information, comprise at least in the second information of at least one compensation UE be used for it is described at least One compensation UE establishes the information of new business link；

Receiving unit is configured, the QoE compensation configuration instructions sent for receiving the controller；

Link establishment unit, for compensating the configuration parameter in configuration instruction according to the QoE, at least one compensation UE New business link is established between the target UE, QoE compensation is carried out to the target UE.
A kind of 16. base station, it is characterised in that including：

Receiving unit is indicated, the QoE compensated informations for receiving controller transmission collect instruction；

Information collection unit, the first information for collecting instruction progress UE according to the QoE compensated informations are collected, the UE's The first information comprises at least the information that direct-connected communication is established with the UE, and the QoE business state informations of the UE；

Information reporting unit, for sending the UE collected the first information to the controller, so that the controller root According to the first information of the UE, the 2nd QoE values, and target the UE direct-connected communication information, at least one benefit is determined in the UE Repay UE, the compensation UE can be with the direct-connected communications of target UE, and the QoE values that can compensate altogether of at least one compensation UE are more than etc. In the 2nd QoE values；Wherein, the 2nd QoE values are the controller meter when the first QoE values are less than default QoE threshold values The QoE values that the need that the difference of the QoE threshold values and the first QoE values is obtained compensate are calculated, the first QoE values are described QoE values of the target UE on former service link；

Receiving unit is configured, the QoE compensation configuration instructions sent for receiving the controller；

Link establishment unit, for compensating the configuration parameter in configuration instruction according to the QoE, at least one compensation UE New business link is established between the target UE, QoE compensation is carried out to the target UE.