CN104349347A

CN104349347A - Compensation method of quality of service (QoE), and controller

Info

Publication number: CN104349347A
Application number: CN201310312243.4A
Authority: CN
Inventors: 曾昆; 李铕
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2013-07-23
Filing date: 2013-07-23
Publication date: 2015-02-11
Anticipated expiration: 2033-07-23
Also published as: WO2015010608A1; CN104349347B

Abstract

The embodiments of the invention disclose a compensation method of quality of service (QoE), and a controller. The method comprises the following steps: obtaining a first QoE value of object user equipment (UE) on an original service link; when the first QoE value is smaller than a preset QoE threshold, calculating a difference between the QoE threshold and the first QoE value, and taking the difference as a second QoE value needing compensation; determining at least one piece of compensation UE, wherein the compensation UE can be in direct connection communication with the object UE, and the QoE value that the at least one piece of compensation UE can compensate totally is greater than the second QoE value; and sending QoE compensation configuration indication so as to enable a new service link to be established between the at least one compensation UE and the object UE for performing QoE compensation on the object UE. According to the embodiments of the invention, the QoE compensation is realized in a more flexible and smoother mode, the method can rapidly respond to real-time change of a demand, does not introduce a new site edge, and can better compensate the QoE of a user.

Description

The compensation method that a kind of customer service is experienced and controller

Technical field

The present invention relates to communication technical field, particularly relate to compensation method and the controller of the experience of a kind of customer service.

Background technology

Customer service experiences (Quality of Experience, QoE), also referred to as Consumer's Experience or user awareness.It define the subjective feeling of terminal use to the service feature that mobile network provides, namely reflect the actual mass of current business and network and user expect between gap.Usually, the method close to quantizing is adopted to identify, such as message transmission rate, service quality, service disconnection probability etc.

Subscriber equipment (User Equipment, UE) is when mobile, and because around wireless channel environment changes, the base station serving signal quality received constantly changes.When this change at short notice comparatively obviously time, will allow Consumer's Experience or perceive, namely impact be caused on the QoE of user.In general, when UE moves to shadow region or fringe region (cell edge) of base station coverage, impact is the most serious.

In order to address this problem, in prior art, adopt the technical scheme of macro base station and low power nodes Combined Treatment, namely common heterogeneous network, also claim grand micro-polymerization.Its thought is inner in former base station (being defined as macro station) coverage or fringe region, and the low power nodes (be defined as micro-station) less by newly-increased coverage carries out business enhancing, to compensate the QoE of user.But the website that arranges at micro-station is fixed, is lacked flexibility, can not the real-time change of rapid response to customer's need, but also new website edge can be introduced, poor to the compensation effect of user QoE.

Summary of the invention

Provide compensation method and the controller of the experience of a kind of customer service in the embodiment of the present invention, can better compensate the QoE of user.

In order to solve the problems of the technologies described above, the embodiment of the invention discloses following technical scheme:

First aspect, the compensation method providing a kind of customer service to experience, comprising:

Obtain the first user business experience QoE value of target UE UE on former service link;

When a described QoE value is less than default QoE threshold value, calculate the difference of described QoE threshold value and a described QoE value, and using difference as the 2nd QoE value that need compensate;

Determining that at least one compensates UE, described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Transmission QoE compensates configuration instruction, sets up new business link, carry out QoE compensation to described object UE described in making between at least one compensation UE and described object UE.

In conjunction with above-mentioned first aspect, in the implementation that the first is possible, described determine at least one compensate UE, comprising:

Send QoE to multiple base station and compensate the request of negotiation, compensate according to described QoE the first information collection that the UE under each described base station is carried out in the request of negotiation to make described multiple base station, wherein, described QoE compensates in the request of negotiation and at least comprises described 2nd QoE value, and the direct-connected communication information of described object UE, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Receive the negotiate response information that described multiple base station sends, the second information that at least one compensates UE is comprised in described negotiate response information, described at least one compensate UE the second information at least comprise for described at least one compensate the information that UE sets up new business link, wherein, described at least one compensation UE is by the first information of described multiple base station according to the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE is determined in described UE.

In conjunction with above-mentioned first aspect, and/or the first possible implementation, in the implementation that the second is possible, describedly determine that at least one compensates UE, comprising:

Initiate QoE compensated information by multiple base station to the UE under described multiple base station to collect;

Receive the first information of the described UE that the UE under described multiple base station is reported by described multiple base station, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

According to the first information of described UE, described 2nd QoE value, and the direct-connected communication information of described object UE, determine described at least one compensation UE in described UE.

In conjunction with above-mentioned first aspect, and/or the first possible implementation, and/or the implementation that the second is possible, in the implementation that the third is possible, also comprise:

Monitor the service condition parameter of described object UE;

When the service condition parameter of described object UE meets the condition exiting QoE compensation, send the instruction exited QoE and compensate, to interrupt described new business link between at least one compensation UE and described object UE.

The service condition parameter of the described object UE of described monitoring comprises:

Monitor a described QoE value of described object UE;

When the described service condition parameter when described object UE meets the condition exiting QoE compensation, send the instruction exited QoE and compensate, comprising:

In conjunction with above-mentioned first aspect, and/or the first possible implementation, and/or the implementation that the second is possible, and/or the third possible implementation, in the 4th kind of possible implementation, when a described QoE value of described object UE reaches described QoE threshold value, send the instruction exited QoE and compensate.

In conjunction with above-mentioned first aspect, and/or the first possible implementation, and/or the implementation that the second is possible, and/or the third possible implementation, in the 4th kind of possible implementation, the service condition parameter of the described object UE of described monitoring comprises:

Monitor the switching parameter of measurement of described object UE;

When the switching parameter of measurement of described object UE is lower than the handoff threshold preset, send the instruction exited QoE and compensate.

Second aspect, the compensation method providing a kind of customer service to experience, comprising:

The first user business experience QoE value of target UE UE on former service link is sent to controller;

Receive the QoE compensation negotiation request that described controller sends, described QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of described object UE, wherein, described 2nd QoE value is when a described QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate;

Compensate according to described QoE the first information collection that UE is carried out in the request of negotiation, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

According to the first information of the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE, determine that at least one compensates UE; Described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Negotiate response information is sent to described controller, comprise in described negotiate response information described at least one compensate second information of UE, described at least one compensate in second information of UE at least comprise for described at least one compensate the information that UE sets up new business link;

Receive the QoE compensation configuration instruction that described controller sends;

Compensate the configuration parameter in configuration instruction according to described QoE, set up new business link described between at least one compensation UE and described object UE, QoE compensation is carried out to described object UE.

The third aspect, the compensation method providing a kind of customer service to experience, comprising:

Receive the QoE compensated information collection instruction that controller sends;

Collect according to described QoE compensated information the first information collection that UE is carried out in instruction, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

The first information of the described UE collected is sent to described controller, to make described controller according to the first information of described UE, 2nd QoE value, and the direct-connected communication information of object UE, in described UE, determine that at least one compensates UE, described compensation UE can communication direct-connected with object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value; Wherein, 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate, a described QoE value is the QoE value of described object UE on former service link;

Fourth aspect, provides a kind of controller, comprising:

QoE value acquiring unit, for obtaining the first user business experience QoE value of target UE UE on former service link;

QoE value computing unit, for when a described QoE value is less than default QoE threshold value, calculates the difference of described QoE threshold value and a described QoE value, and using difference as the 2nd QoE value that need compensate;

Compensate UE determining unit, can communication direct-connected with described object UE for determining that at least one compensates UE, described compensation UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Configure transmitting element, compensating configuration instruction for sending QoE, described in making, setting up new business link between at least one compensation UE and described object UE, QoE compensation is carried out to described object UE.

In conjunction with above-mentioned fourth aspect, in the implementation that the first is possible, described compensation UE determining unit comprises:

Consult request subelement, the request of negotiation is compensated for sending QoE to multiple base station, compensate according to described QoE the first information collection that the UE under each described base station is carried out in the request of negotiation to make described multiple base station, wherein, described QoE compensates in the request of negotiation and at least comprises described 2nd QoE value, and the direct-connected communication information of described object UE, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Response receives subelement, for receiving the negotiate response information that described multiple base station sends, the second information that at least one compensates UE is comprised in described negotiate response information, described at least one compensate UE the second information at least comprise for described at least one compensate the information that UE sets up new business link, wherein, described at least one compensation UE is by the first information of described multiple base station according to the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE is determined in described UE.

In conjunction with above-mentioned fourth aspect, and/or the first possible implementation, in the implementation that the second is possible, described compensation UE determining unit comprises:

Information subelement, collects for initiating QoE compensated information by multiple base station to the UE under described multiple base station;

Receives information subelement, for the first information of the described UE that the UE received under described multiple base station is reported by described multiple base station, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Determine subelement, for the first information according to described UE, described 2nd QoE value, and the direct-connected communication information of described object UE, determine described at least one compensation UE in described UE.

In conjunction with above-mentioned fourth aspect, and/or the first possible implementation, and/or the implementation that the second is possible, in the implementation that the third is possible, also comprise:

Monitoring means, for monitoring the service condition parameter of described object UE;

Exit unit, during for meeting the condition exiting QoE compensation when the service condition parameter of described object UE, send the instruction exited QoE and compensate, to interrupt described new business link between at least one compensation UE and described object UE.

In conjunction with above-mentioned fourth aspect, and/or the first possible implementation, and/or the implementation that the second is possible, and/or the third possible implementation, in the 4th kind of possible implementation, described monitoring means, specifically for monitoring a described QoE value of described object UE;

Describedly exit unit, specifically for when a described QoE value of described object UE reaches described QoE threshold value, send the instruction exited QoE and compensate.

In conjunction with above-mentioned fourth aspect, and/or the first possible implementation, and/or the implementation that the second is possible, and/or the third possible implementation, and/or the 4th kind of possible implementation, in the 5th kind of possible implementation, described monitoring means, specifically for monitoring the switching parameter of measurement of described object UE;

Describedly exit unit, specifically for when the switching parameter of measurement of described object UE is lower than the handoff threshold preset, send the instruction exited QoE and compensate.

5th aspect, also provides a kind of base station, comprising:

QoE value transmitting element, for sending the first user business experience QoE value of target UE UE on former service link to controller;

Request reception unit, the QoE sent for receiving described controller compensates the request of negotiation, described QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of described object UE, wherein, described 2nd QoE value is when a described QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate;

Information collection unit, the first information carrying out UE for compensating the request of negotiation according to described QoE is collected, and the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

UE determining unit, for the first information according to the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE, determine that at least one compensates UE; Described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Negotiate response unit, for sending negotiate response information to described controller, comprise in described negotiate response information described at least one compensate second information of UE, described at least one compensate in second information of UE at least comprise for described at least one compensate the information that UE sets up new business link;

Configuration receiving element, the QoE sent for receiving described controller compensates configuration instruction;

Link establishment unit, for compensating the configuration parameter in configuration instruction according to described QoE, sets up new business link described between at least one compensation UE and described object UE, carries out QoE compensation to described object UE.

6th aspect, also provides a kind of base station, comprising:

Instruction receiving element, the QoE compensated information sent for receiving controller collects instruction;

Information collection unit, the first information carrying out UE for collecting instruction according to described QoE compensated information is collected, and the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Information reporting unit, for sending the first information of the described UE collected to described controller, to make described controller according to the first information of described UE, 2nd QoE value, and the direct-connected communication information of object UE, in described UE, determine that at least one compensates UE, described compensation UE can communication direct-connected with object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value; Wherein, 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate, a described QoE value is the QoE value of described object UE on former service link;

The embodiment of the present invention is by by can meeting with the direct-connected communication of object UE other UE that QoE compensates, set up new service link to carry out Compensation Objectives UE and lose at the QoE of former service link, make it to maintain on QoE threshold value, when having ensured that object UE moves freely in base station range, QoE can not be affected because of the significant change of serving signal quality.The method is selected UE to build new business link and is realized QoE compensation, relative to the method arranging micro-station in prior art and to be undertaken by fixed station QoE compensation, more flexibly, the compensation of QoE is achieved smoothly, the method can the real-time change of rapid response to customer's need, and new website edge can not be introduced, can better compensate the QoE of user.

Accompanying drawing explanation

In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, for those of ordinary skills, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.

Fig. 1 is the compensation method flow chart that a kind of customer service of the embodiment of the present invention is experienced;

Fig. 2 is a kind of method flow diagram determining at least one compensation UE in the embodiment of the present invention;

Fig. 3 is the another kind of method flow diagram determining at least one compensation UE in the embodiment of the present invention;

Fig. 4 is the method flow diagram judging whether in the embodiment of the present invention to need to exit QoE compensation;

Fig. 5 is the schematic diagram of a QoE value of middle monitoring objective UE embodiment illustrated in fig. 4;

Fig. 6 is the schematic diagram of the switching parameter of measurement of middle monitoring objective UE embodiment illustrated in fig. 4;

Fig. 7 is the compensation method flow chart that the another kind of customer service of the embodiment of the present invention is experienced;

Fig. 8 is the compensation method flow chart that the another kind of customer service of the embodiment of the present invention is experienced;

Fig. 9 is the structural representation of a kind of controller of the embodiment of the present invention;

Figure 10 is a kind of structural representation compensating UE determining unit in the embodiment of the present invention;

Figure 11 is the another kind of structural representation compensating UE determining unit in the embodiment of the present invention;

Figure 12 is the structural representation of the another kind of controller of the embodiment of the present invention;

Figure 13 is the structural representation of a kind of base station of the embodiment of the present invention;

Figure 14 is the structural representation of the another kind of base station of the embodiment of the present invention.

Embodiment

Technical scheme in the embodiment of the present invention is understood better in order to make those skilled in the art person, and enable the above-mentioned purpose of the embodiment of the present invention, feature and advantage become apparent more, below in conjunction with accompanying drawing, technical scheme in the embodiment of the present invention is described in further detail.

See Fig. 1, it is the compensation method flow chart that a kind of customer service of the embodiment of the present invention is experienced.

The method can comprise:

Step 101, obtains the QoE value of object UE on former service link.

Executive agent in the embodiment of the present invention can be controller, under chain of command and the unsegregated base station architecture of loading end, this controller can be served as by a certain functional unit of inside of base station, at software defined network of future generation (Software Defined Network, SDN) under the base station architecture that in, chain of command is separated with loading end, this controller also can be independently solid element, such as Centralized Controller.

In this step, the QoE value of object UE on former service link that controller obtains can be reported by the target BS periodic monitor at object UE place, also can be carry out monitoring acquisition by controller self.If reported by target BS periodic monitor, this target BS can by the QoE value that monitors no matter its size, directly report controller, also the size of a QoE value and the QoE threshold value preset monitored first can be compared by target BS, when a QoE value is less than QoE threshold value, again a QoE value is reported to controller, compensate flow process to trigger QoE.

" first ", " second " in the embodiment of the present invention is only differentiation, not refers in particular to or limits, and such as " a QoE value ", " the 2nd QoE value " are only and distinguish different QoE values.QoE value in the embodiment of the present invention can be weighed, as transmission rate, QoS, propagation delay time, bandwidth etc. with close to the method quantized.Can according to the actual conditions of system and business in practical operation, select corresponding close to quantification amount as QoE, such as, when user's current business be data download time, if using transmission rate as QoE close to quantification amount, namely QoE value so is now transmission rate.

Step 102, when a QoE value is less than default QoE threshold value, calculates the difference of QoE threshold value and a QoE value, and using difference as the 2nd QoE value that need compensate.

Controller is after acquisition the one QoE value, if a QoE value is less than default QoE value, then calculate the 2nd QoE value that need compensate according to QoE threshold value and a QoE value, concrete, the difference of QoE threshold value and a QoE value can be calculated, to obtain the minimum 2nd QoE value that need compensate.

Step 103, determining that at least one compensates UE, described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value.

Controller is after determining the 2nd QoE value that minimum needs compensate, one or more compensation UE is determined in target BS under it and/or other base stations, compensating UE not only can communication direct-connected with this object UE, and the QoE service condition compensating UE can realize minimum compensation the 2nd QoE value, if compensating UE is one, the QoE value that then this compensation UE can compensate is more than or equal to the 2nd QoE value, if it is multiple for compensating UE, then the QoE value that all compensation UE can compensate altogether is more than or equal to the 2nd QoE value.

The deterministic process of this compensation UE can have various ways, such as, controller can send QoE to multiple base station and compensate the request of negotiation, is collected the relevant information of its lower UE by each base station, and select compensation UE according to the relevant information of UE, then the relevant information compensating UE is sent to controller; Also can be the relevant information of directly being collected UE by controller by base station, and select compensation UE by controller oneself according to the relevant information of these UE.Specifically refer to the description of subsequent embodiment.

Step 104, transmission QoE compensates configuration instruction, sets up new business link, carry out QoE compensation to described object UE described in making between at least one compensation UE and described object UE.

Controller is after determining compensation UE, base station (hereinafter referred to as compensation base station) to this compensation UE place sends QoE and compensates configuration instruction, base station is compensated according to the relevant configuration information in instruction to indicate, set up the new business link compensated between UE and object UE, this compensation base station is also likely same base station with target BS.Object UE that this new business link is: compensate base station---compensating UE---.

After setting up new business link, object UE can realize business transmission by least two links simultaneously, be respectively the former service link between target BS and object UE, and above-mentioned at least one new business link, the QoE value of object UE on former service link is a QoE value, and on new business link, obtainable compensation QoE is at least the 2nd QoE value.

In another embodiment of the invention, under chain of command and the unsegregated base station architecture of loading end, this controller determines that at least one compensates the process of UE, as shown in Figure 2, can comprise:

Step 201, controller sends QoE to multiple base station and compensates the request of negotiation.

The plurality of base station can be all base stations under this controller, also can be the base station of specified scope, if such as controller has some prior information, as object UE geographical location information or compensate UE can only with the same base station range of object UE in choose, then controller sends that " QoE compensates and consults the subject base-station scope of request information and can correspondingly narrow.Can comprise target BS in the plurality of base station and also can not comprise target BS, in the present embodiment, as shown in Figure 2, the plurality of base station is described for the adjacent base station of target BS and target BS.Controller sends QoE to target BS and adjacent base station and compensates the request of negotiation.

This QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of object UE, and the direct-connected communication information of this object UE can be the supported direct-connected communication pattern of object UE, set up the call parameter of direct-connected communication configuration etc.

Concrete, this QoE compensates in the request of negotiation and can comprise: the relevant information (comprising UE ID, state of affairs, network location information, supported direct-connected communication pattern, the call parameter configuration of setting up direct-connected communication etc.) of the 2nd QoE value, object UE, the relevant information (comprising route topological, port status etc.) of target BS.Certainly, this QoE being sent to target BS compensates the relevant information that can not comprise target BS in the request of negotiation.

Step 202, multiple base station compensates according to QoE the first information that the request of negotiation carries out UE under each base station and collects.

Target BS and adjacent base station are receiving after QoE compensates the request of negotiation, trigger all under each base station or specify the collection of the first information of UE, only illustrate and compensate UE in Fig. 2.The first information of this UE at least comprises the information setting up direct-connected communication with UE, and the QoE business state information of UE.

Concrete, it is all or part of that target BS and adjacent base station can allow the UE under respective base station report in the following first information: the ID of UE, whether possess direct-connected with other UE communicate ability, current QoE state of affairs, network location information, residue energy consumption, supported direct-connected communication pattern with set up the direct-connected call parameter communicated and configure.

Step 203, multiple base station is according to the first information of the UE collected, and the 2nd QoE value, and the direct-connected communication information of object UE, determine that at least one compensates UE.

Target BS and adjacent base station are respectively according to the first information of the UE collected, and QoE compensates the 2nd QoE value in the request of negotiation and the direct-connected communication information of object UE, the judgement of QoE compensation ability is carried out to UE, determines whether there is the compensation UE being applicable to carrying out QoE compensation.Compensating that UE needs can communication direct-connected with object UE, and all compensation UE determined at least can compensate the 2nd QoE value altogether.Compensation UE shown in Fig. 2 has multiple, comprises the UE under target BS and the UE under adjacent base station.

Base station can select one or more compensation UE through consultation response message inform controller, also can by all suitable compensation UE carrying out QoE compensation all through consultation response message inform controller.

Step 204, controller receives the negotiate response information that multiple base station sends.

After target BS and adjacent base station determine compensation UE, negotiate response information is sent to controller, comprise second information of the compensation UE that step is determined in this negotiate response information, at least comprise in this second information for compensate UE and set up the information of new business link.

Concrete, for determining the base station compensating UE, can comprise in its negotiate response information: the relevant information (comprise the ID of UE, the maximum QoE of compensation value, residue energy consumption, supported direct-connected communication pattern and set up the direct-connected call parameter configuration etc. communicated) whether having the instruction compensating UE, the ID compensating base station, compensation UE; For not determining the base station compensating UE, in its negotiate response information sent, the instruction whether having and compensate UE only can be comprised.Certainly, do not determine that negotiate response information also can not be fed back in the base station compensating UE.

UE in negotiate response information can directly be defined as compensating UE after receiving the negotiate response information of target BS and adjacent base station transmission by controller, also can screen UE wherein and finally determine compensation UE.Afterwards, controller can perform above-mentioned steps 104, because the configuration of UE parameter is completed by own base station, therefore controller is by the indirect control of base station realization to UE, controller is to compensation base station and compensate UE transmission QoE compensation configuration instruction, sets up the loss that new service link compensates former service link QoE.Wherein to compensating during base station indicates with the configuration compensating UE transmission the QoE value that can comprise new business link quasi-complement and repay.

In another embodiment of the invention, under the base station architecture that chain of command is separated with loading end, this controller determines that at least one compensates the process of UE, as shown in Figure 3, can comprise:

Step 301, controller is initiated QoE compensated information by multiple base station to the UE under multiple base station and is collected.

The plurality of base station can be all base stations under this controller, also can be the base station of specified scope, target BS as shown in Figure 3 and adjacent base station.Controller is to target BS and adjacent base station and initiate the collection of QoE compensated information by base station to the UE set under each base station.

Step 302, controller receives the first information of the UE that the UE under multiple base station is reported by described multiple base station.

Target BS and adjacent base station and under UE receive the instruction that QoE compensated information collects after, each UE reports the first information of UE by affiliated base station, this first information at least comprises the information setting up direct-connected communication with this UE, and the QoE business state information of UE.

Concrete, target BS and adjacent base station can be used for the QoE resource of Compensation Objectives UE respectively to controller report oneself current residual.Each UE can by the ID of part or all of in the following first information of controller report of affiliated base station: UE, whether possess with the ability of the direct-connected communication of other UE, current QoE state of affairs, network location information, residue energy consumption, supported direct-connected communication pattern and set up the direct-connected call parameter communicated and configure.

Step 303, controller is according to the first information of UE, and the 2nd QoE value, and the direct-connected communication information of object UE, determine that in UE at least one compensates UE.

Controller is according to the first information of the UE collected, and the direct-connected communication information of the 2nd QoE value obtained before and object UE, carries out the judgement of QoE compensation ability to UE, determines whether there is the compensation UE being applicable to carrying out QoE compensation.Compensating that UE needs can communication direct-connected with object UE, and all compensation UE determined at least can compensate the 2nd QoE value altogether.

Controller is after determining compensation UE, above-mentioned steps 104 can be performed, because the configuration of UE parameter is completed by own base station, therefore controller is by the indirect control of base station realization to UE, controller is to compensation base station and compensate UE transmission QoE compensation configuration instruction, sets up the loss that new service link compensates former service link QoE.Wherein to compensating during base station indicates with the configuration compensating UE transmission the QoE value that can comprise new business link quasi-complement and repay.

In another embodiment of the invention, in above-mentioned steps 203, base station is when determining to compensate UE, or base station is after response message informs controller through consultation, controller is when determining according to the UE in negotiate response information to compensate UE, also or in step 303 controller is when determining to compensate UE according to the first information of the UE collected, all may there is following situation, such as, 2nd QoE value is 10, and the first information display of the UE collected, UE1 can compensate 11, UE2 can compensate 3, UE3 can compensate 8, and UE1, UE2, UE3 all can communication direct-connected with object UE, also be UE1, UE2, UE3 all can be used for compensating QoE.In this case, base station or controller can be selected to be compensated separately by UE1, also can select UE2, UE3 hybrid compensation, can also select UE1, UE2 hybrid compensation.As set up number to reduce compensate for link, to compensate UE minimum number for foundation, can again from maximum compensate for the UE of QoE choosing, such as only select UE1 as compensation UE; Also can in order to reduce adjacent base station degree of participation, the UE that prioritizing selection target BS is administrative, such as, if UE2, UE3 are positioned at target BS, and UE3 is positioned at adjacent base station, then UE2, UE3 can be selected as compensation UE.

Certainly, base station or controller determine to compensate UE according to can communication direct-connected with object UE except possessing, and all compensation UE determined at least can compensate outside the 2nd QoE value altogether, can also add other selection gist, such as above-mentioned compensate for link sets up the UE etc. under the minimum and/or target BS of number.

In another embodiment of the invention, as shown in Figure 4, the method can further include the flow process judging whether to need to exit QoE compensation, specifically can comprise:

Step 401, the service condition parameter of monitoring objective UE.

In one embodiment, this step can be specifically a QoE value of monitoring objective UE, and this monitoring can be also can be periodically real-time.

In another embodiment, this step can also be specifically the switching parameter of measurement of monitoring objective UE, and this monitoring also can be also can be periodically real-time.

Step 402, when the service condition parameter of object UE meets the condition exiting QoE compensation, sends the instruction exited QoE and compensate, to interrupt described new business link between at least one compensation UE and object UE.

If a QoE value of monitoring objective UE, as shown in Figure 5, when a QoE value of object UE reaches QoE threshold value, send the instruction exited QoE and compensate, concrete, controller can send instruction to compensation base station and compensation UE, interrupt targets UE and the new business link compensated between UE.

If the switching parameter of measurement of monitoring objective UE, as shown in Figure 6, when the quality measurement information of eating dishes without rice or wine then reported when object UE meets " cell merge initiation " condition, when normally switching parameter of measurement lower than handoff threshold, illustrate that object UE will switch to other communities, now, exit QoE to compensate, to perform cell merge.

In the above-described embodiments, controller independently can obtain the service condition parameter of object UE when performing step 401, and it is monitored, also can be the service condition parameter that first target BS obtains above-mentioned object UE, then directly controller is reported to, the change of step 401 monitoring business state parameter is performed by controller, in another embodiment, also can also be that base station is after the service condition parameter obtaining above-mentioned object UE, first judge whether the service condition parameter of object UE meets the condition exiting QoE and compensate, if meet and report controller again, the instruction exited QoE and compensate directly is sent by controller.

See Fig. 7, it is the compensation method flow chart that the another kind of customer service of the embodiment of the present invention is experienced.

The present embodiment is described using base station side as executive agent, and the method can be applied to chain of command and the unsegregated base station architecture of loading end, and the method can comprise:

Step 701, base station sends the QoE value of target UE UE on former service link to controller.

Step 702, receives the QoE compensation negotiation request that controller sends.

QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of object UE, wherein, the 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that controller calculates QoE threshold value and a QoE value obtains compensate;

Step 703, compensates according to QoE the first information collection that UE is carried out in the request of negotiation.

The first information of UE at least comprises the information setting up direct-connected communication with UE, and the QoE business state information of UE.

Step 704, according to the first information of the UE collected, the 2nd QoE value, and the direct-connected communication information of object UE, determine that at least one compensates UE.

This compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value.

Step 705, sends negotiate response information to controller.

Comprising the second information that at least one compensates UE in negotiate response information, at least comprising for compensating with at least one the information that UE sets up new business link in second information of this at least one compensation UE.

Step 706, receives the QoE compensation configuration instruction that controller sends.

Step 707, compensates the configuration parameter in configuration instruction according to QoE, compensates between UE and object UE and sets up new business link, carry out QoE compensation to object UE at least one.

In the present embodiment the process of step 702 ~ 705 and the embodiment shown in earlier figures 2 similar, repeat no more herein.

In another embodiment of the invention, this base station can also by the service condition parameter of cycle or the object UE obtained in real time, and report controller, by the change of this service condition parameter of controller monitoring, when the service condition parameter of object UE meets the condition exiting QoE compensation, the instruction exited QoE and compensate is sent by controller, concrete, can indicate to compensate base station and compensate UE and interrupt new business link.

Base station is all right cycle or the real-time service condition parameter obtaining object UE also, then judge whether the service condition parameter of this object UE meets the condition of QoE compensation voluntarily, if meet, then report controller, directly sent the instruction exited QoE and compensate by controller.

Wherein, the service condition parameter of object UE can be a QoE value of object UE, also can be the switching parameter of measurement etc. of object UE.

See Fig. 8, it is the compensation method flow chart that the another kind of customer service of the embodiment of the present invention is experienced.

The present embodiment is described using base station side as executive agent, and the method can be applied to the base station architecture that chain of command is separated with loading end, and the method can comprise:

Step 801, base station receives the QoE compensated information collection instruction that controller sends.

Step 802, collects according to QoE compensated information the first information collection that UE is carried out in instruction.

Step 803, sends the first information of the UE collected to controller.

Controller is according to the first information of UE, 2nd QoE value, and the direct-connected communication information of object UE, determine that in UE at least one compensates UE, described compensation UE can communication direct-connected with object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value.Wherein, the 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that controller calculates QoE threshold value and a QoE value obtains compensate, and a QoE value is the QoE value of object UE on former service link.

Step 804, receives the QoE compensation configuration instruction that controller sends.

Step 805, compensates the configuration parameter in configuration instruction according to QoE, compensates between UE and object UE and sets up new business link, carry out QoE compensation to object UE at least one.

In the present embodiment the process of step 801 ~ 803 and the embodiment shown in earlier figures 3 similar, repeat no more herein.

Be more than the description to the inventive method embodiment, below the device realizing said method be introduced.

See Fig. 9, it is the structural representation of a kind of controller of the embodiment of the present invention.

This controller can comprise:

QoE value acquiring unit 901, for obtaining the first user business experience QoE value of target UE UE on former service link;

QoE value computing unit 902, for when a described QoE value is less than default QoE threshold value, calculates the difference of described QoE threshold value and a described QoE value, and using difference as the 2nd QoE value that need compensate;

Compensate UE determining unit 903, can communication direct-connected with described object UE for determining that at least one compensates UE, described compensation UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Configure transmitting element 904, compensating configuration instruction for sending QoE, described in making, setting up new business link between at least one compensation UE and described object UE, QoE compensation is carried out to described object UE.

In the embodiment of the present invention this controller by said units by can meeting with the direct-connected communication of object UE other UE that QoE compensates, set up new service link to carry out Compensation Objectives UE and lose at the QoE of former service link, make it to maintain on QoE threshold value, when having ensured that object UE moves freely in base station range, QoE can not be affected because of the significant change of serving signal quality.This controller achieves the compensation of QoE more flexibly, smoothly, and can the real-time change of rapid response to customer's need, and can not introduce new website edge, can better compensate the QoE of user.

In another embodiment of the invention, as shown in Figure 10, this compensation UE determining unit 903 may further include:

Consult request subelement 1001, the request of negotiation is compensated for sending QoE to multiple base station, compensate according to described QoE the first information collection that the UE under each described base station is carried out in the request of negotiation to make described multiple base station, wherein, described QoE compensates in the request of negotiation and at least comprises described 2nd QoE value, and the direct-connected communication information of described object UE, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Response receives subelement 1002, for receiving the negotiate response information that described multiple base station sends, the second information that at least one compensates UE is comprised in described negotiate response information, described at least one compensate UE the second information at least comprise for described at least one compensate the information that UE sets up new business link, wherein, described at least one compensation UE is by the first information of described multiple base station according to the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE is determined in described UE.

In another embodiment of the invention, as shown in figure 11, this compensation UE determining unit 903 may further include:

Information subelement 1101, collects for initiating QoE compensated information by multiple base station to the UE under described multiple base station;

Receives information subelement 1102, for the first information of the described UE that the UE received under described multiple base station is reported by described multiple base station, the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Determine subelement 1103, for the first information according to described UE, described 2nd QoE value, and the direct-connected communication information of described object UE, determine described at least one compensation UE in described UE.

In another embodiment of the invention, as shown in figure 12, this controller can further include:

Monitoring means 1201, for monitoring the service condition parameter of described object UE;

Exit unit 1202, during for meeting the condition exiting QoE compensation when the service condition parameter of described object UE, send the instruction exited QoE and compensate, to interrupt described new business link between at least one compensation UE and described object UE.

Wherein, described monitoring means, specifically may be used for a described QoE value of monitoring described object UE; Exit unit, specifically may be used for when a described QoE value of described object UE reaches described QoE threshold value, send the instruction exited QoE and compensate.

Monitoring means, also can specifically for monitoring the switching parameter of measurement of described object UE; Exit unit, also specifically for when the switching parameter of measurement of described object UE is lower than the handoff threshold preset, the instruction exited QoE and compensate can be sent.

See Figure 13, it is the structural representation of a kind of base station of the embodiment of the present invention.

This base station can comprise:

QoE value transmitting element 1301, for sending the first user business experience QoE value of target UE UE on former service link to controller;

Request reception unit 1302, the QoE sent for receiving described controller compensates the request of negotiation, described QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of described object UE, wherein, described 2nd QoE value is when a described QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate;

Information collection unit 1303, the first information carrying out UE for compensating the request of negotiation according to described QoE is collected, and the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

UE determining unit 1304, for the first information according to the described UE collected, described 2nd QoE value, and the direct-connected communication information of described object UE, determine that at least one compensates UE; Described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value;

Negotiate response unit 1305, for sending negotiate response information to described controller, comprise in described negotiate response information described at least one compensate second information of UE, described at least one compensate in second information of UE at least comprise for described at least one compensate the information that UE sets up new business link;

Configuration receiving element 1306, the QoE sent for receiving described controller compensates configuration instruction;

Link establishment unit 1307, for compensating the configuration parameter in configuration instruction according to described QoE, sets up new business link described between at least one compensation UE and described object UE, carries out QoE compensation to described object UE.

When in the embodiment of the present invention, by said units, this base station has ensured that object UE moves freely in base station range, QoE can not be affected because of the significant change of serving signal quality.This base station achieves the compensation of QoE more flexibly, smoothly, and can the real-time change of rapid response to customer's need, and can not introduce new website edge, can better compensate the QoE of user.

See Figure 14, it is the structural representation of the another kind of base station of the embodiment of the present invention.

This base station can comprise:

Instruction receiving element 1401, the QoE compensated information sent for receiving controller collects instruction;

Information collection unit 1402, the first information carrying out UE for collecting instruction according to described QoE compensated information is collected, and the first information of described UE at least comprises the information setting up direct-connected communication with described UE and the QoE business state information of described UE;

Information reporting unit 1403, for sending the first information of the described UE collected to described controller, to make described controller according to the first information of described UE, 2nd QoE value, and the direct-connected communication information of object UE, in described UE, determine that at least one compensates UE, described compensation UE can communication direct-connected with described object UE, and the QoE value that described at least one compensation UE can compensate altogether is more than or equal to described 2nd QoE value, wherein, 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate, a described QoE value is the QoE value of described object UE on former service link,

Configuration receiving element 1404, the QoE sent for receiving described controller compensates configuration instruction;

Link establishment unit 1405, for compensating the configuration parameter in configuration instruction according to described QoE, sets up new business link described between at least one compensation UE and described object UE, carries out QoE compensation to described object UE.

The embodiment of the present invention additionally provides another kind of controller, and this controller can comprise transceiver, memory and processor.

Wherein, transceiver is for obtaining the QoE value of object UE on former service link; Send QoE and compensate configuration instruction, compensate between UE and described object UE to make at least one and set up new business link, the 2nd QoE value is compensated to object UE;

Store one section of program in memory, processor performs following steps for the program read in memory:

Determining that at least one compensates UE, described compensation UE can communication direct-connected with described object UE, and described at least one compensate the QoE value that UE can compensate altogether and be more than or equal to described 2nd QoE value.

In another embodiment, this processor determines that the process that at least one compensates UE can comprise:

In another embodiment, this processor determines that the process that at least one compensates UE can also comprise:

In another embodiment, this processor can also perform following steps:

Monitor the service condition parameter of described object UE;

When the service condition parameter of described object UE meets the condition exiting QoE compensation, notice transceiver sends the instruction exited QoE and compensate, to interrupt described new business link between at least one compensation UE and described object UE.

In another embodiment, the detailed process of the service condition parameter of this processor monitoring objective UE comprises:

Monitor a described QoE value of described object UE;

When a described QoE value of described object UE reaches described QoE threshold value, processor notice transceiver sends the instruction exited QoE and compensate.

In another embodiment, the process that the service condition parameter of described object UE monitored by this processor can also comprise:

Monitor the switching parameter of measurement of described object UE;

When the switching parameter of measurement of described object UE is lower than the handoff threshold preset, processor notice transceiver sends the instruction exited QoE and compensate.

The embodiment of the present invention additionally provides a kind of base station, and this base station can comprise transceiver, memory and processor.

Wherein, transceiver, for sending the first user business experience QoE value of target UE UE on former service link to controller; Receive the QoE compensation negotiation request that described controller sends, described QoE compensates in the request of negotiation and at least comprises the 2nd QoE value, and the direct-connected communication information of described object UE, wherein, described 2nd QoE value is when a described QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate; Negotiate response information is sent to described controller, comprise in described negotiate response information described at least one compensate second information of UE, described at least one compensate in second information of UE at least comprise for described at least one compensate the information that UE sets up new business link; Receive the QoE compensation configuration instruction that described controller sends;

Wherein, transceiver, the QoE compensated information sent for receiving controller collects instruction, the first information of the described UE collected is sent to described controller, to make described controller according to the first information of described UE, 2nd QoE value, and the direct-connected communication information of object UE, in described UE, determine that at least one compensates UE, described compensation UE can communication direct-connected with described object UE, and the QoE value that described at least one compensation UE can compensate altogether is more than or equal to described 2nd QoE value, wherein, 2nd QoE value is when a QoE value is less than default QoE threshold value, the QoE value that the need that the difference that described controller calculates described QoE threshold value and a described QoE value obtains compensate, a described QoE value is the QoE value of described object UE on former service link, receive the QoE compensation configuration instruction that described controller sends,

Those of ordinary skill in the art can recognize, in conjunction with unit and the algorithm steps of each example of embodiment disclosed herein description, can realize with the combination of electronic hardware or computer software and electronic hardware.These functions perform with hardware or software mode actually, depend on application-specific and the design constraint of technical scheme.Professional and technical personnel can use distinct methods to realize described function to each specifically should being used for, but this realization should not thought and exceeds scope of the present invention.

Those skilled in the art can be well understood to, and for convenience and simplicity of description, the specific works process of the system of foregoing description, device and unit, with reference to the corresponding process in preceding method embodiment, can not repeat them here.

In several embodiments that the application provides, should be understood that disclosed system, apparatus and method can realize by another way.Such as, device embodiment described above is only schematic, such as, the division of described unit, be only a kind of logic function to divide, actual can have other dividing mode when realizing, such as multiple unit or assembly can in conjunction with or another system can be integrated into, or some features can be ignored, or do not perform.Another point, shown or discussed coupling each other or direct-coupling or communication connection can be by some interfaces, and the indirect coupling of device or unit or communication connection can be electrical, machinery or other form.

The described unit illustrated as separating component or can may not be and physically separates, and the parts as unit display can be or may not be physical location, namely can be positioned at a place, or also can be distributed in multiple network element.Some or all of unit wherein can be selected according to the actual needs to realize the object of the present embodiment scheme.

In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, also can be that the independent physics of unit exists, also can two or more unit in a unit integrated.

If described function using the form of SFU software functional unit realize and as independently production marketing or use time, can be stored in a computer read/write memory medium.Based on such understanding, the part of the part that technical scheme of the present invention contributes to prior art in essence in other words or this technical scheme can embody with the form of software product, this computer software product is stored in a storage medium, comprising some instructions in order to make a computer equipment (can be personal computer, server, or the network equipment etc.) or processor (processor) perform all or part of step of method described in each embodiment of the present invention.And aforesaid storage medium comprises: USB flash disk, portable hard drive, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. various can be program code stored medium.

The above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; change can be expected easily or replace, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should described be as the criterion with the protection range of claim.

Claims

1. a compensation method for customer service experience, is characterized in that, comprising:

2. method according to claim 1, is characterized in that, described determine at least one compensate UE, comprising:

3. method according to claim 1, is characterized in that, described determine at least one compensate UE, comprising:

4. method as claimed in any of claims 1 to 3, is characterized in that, also comprises:

Monitor the service condition parameter of described object UE;

5. method according to claim 4, is characterized in that, the service condition parameter of the described object UE of described monitoring comprises:

Monitor a described QoE value of described object UE;

When a described QoE value of described object UE reaches described QoE threshold value, send the instruction exited QoE and compensate.

6. method according to claim 4, is characterized in that, the service condition parameter of the described object UE of described monitoring comprises:

Monitor the switching parameter of measurement of described object UE;

7. a compensation method for customer service experience, is characterized in that, comprising:

8. a compensation method for customer service experience, is characterized in that, comprising:

9. a controller, is characterized in that, comprising:

10. controller according to claim 9, is characterized in that, described compensation UE determining unit comprises:

11. controllers according to claim 9, is characterized in that, described compensation UE determining unit comprises:

12., according to the controller in claim 9 to 11 described in any one, is characterized in that, also comprise:

13. controllers according to claim 12, is characterized in that,

Described monitoring means, specifically for monitoring a described QoE value of described object UE;

14. controllers according to claim 12, is characterized in that,

Described monitoring means, specifically for monitoring the switching parameter of measurement of described object UE;

15. 1 kinds of base stations, is characterized in that, comprising:

16. 1 kinds of base stations, is characterized in that, comprising: