CN104299152A - Client management information system - Google Patents
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- CN104299152A CN104299152A CN201410559051.8A CN201410559051A CN104299152A CN 104299152 A CN104299152 A CN 104299152A CN 201410559051 A CN201410559051 A CN 201410559051A CN 104299152 A CN104299152 A CN 104299152A
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Abstract
The invention relates to computer management systems, in particular to a client management information system. A Browser/Server structure is adopted as the overall structure of the system, the system is provided with a client management module, a processing management module, a product management module, a complaint and feedback module, an after-sales return visit module and an affair warning module, and the client management module is used for adding and maintaining basic information of clients. The processing management module is used for adding and maintaining invoice applications, delivery applications, affair warning and other information provided by the clients. The product management module is used for adding, modifying and deleting relevant product information of the clients. The complaint and feedback module is used for complaining and feedback. The after-sales return visit module is used for paying return visits to the clients. The affair warning module is used for carrying out warnings on messages. Data flow, data elements, data storage, processing and external items of the modules are described through a data dictionary. The system effectively manages the relation between enterprises and the clients, the client loyalty is improved, the client value is maximized, and the aim of improving the core competitiveness of the enterprises is improved.
Description
Technical field
The present invention relates to a kind of computer management system, specifically a kind of users Managment Information System.
Background technology
Along with the reform of enterprise and the fast development of modern social economy, the production task of enterprise is day by day heavy, competitive pressure is in the market also increasing, enterprise wants to occupy a tiny space in the market, not only to pay close attention to the quality of the product quality of self, production equipment, employee, also will be concerned about the sale colony (customers) of oneself.The theory of the marketing tells us: the profit of enterprise 80 percent from 20 percent frequent customer.Therefore, the idea of concerned with customer, demand, purchase object, and set up with it good, long-term customer relationship, keep these clients here, just day by day become in enterprise operation process key subjects faced by needing.
The fast development of informationalized universal and internet, the development technique of users Managment Information System is mature on the whole, and increasing enterprise has recognized the necessity and possibility of exploitation users Managment Information System.And all data messages relevant with client can be carried out unified management with the database concentrated by computerized users Managment Information System, form integrated information source.By good user interface and powerful system function integration, customer relation management personnel can break away from heavy data record and statistical work, facilitate interdepartmental information interchange, are conducive to the production planning of enterprise.
The mode of managing customer data by hand in traditional sense, not only because the development of society increases the difficulty of work, is also faced with that paper document is easily lost, the difficult problem arranging, consult inconvenience.
Summary of the invention
The object of the present invention is to provide a kind of users Managment Information System, this system is manual mode for prior art customer account management information, have that document is easily lost, the difficult problem arranging, consult inconvenience, provide a kind of can the users Managment Information System of fast and effeciently managing customer resource.
For solving the problems of the technologies described above, the technical solution used in the present invention is:
A kind of users Managment Information System of the present invention, using Browser/Server structure as the overall architecture of system, customer management module, management processing module, product administration module, complaint feedback module are set, pay a return visit module and affairs prompt module after sale, wherein, the essential information of customer management module to client is added and attended operation; The information such as the invoice application that management processing module proposes client, delivery application, affairs prompt are added and attended operation; The product information that product administration module is correlated with to client is added, revises, is deleted; Complain feedback module to carry out complaining client to produced problem in Product Experience process and feed back, can reply timely after keeper sees related news; Pay a return visit after sale the product service condition of module to client to pay a return visit, Timeliness coverage is not enough; Affairs prompt module is reminded message; Describe the data stream of above-mentioned each module by data dictionary, data element, data store, processing and external entries.
Customer management module is used for managing customer information, comprises client information management module and managing contact information module, and wherein client information management module is used for arranging customer information classification
,data dictionary is described as its data: id, customer information specific name, typing time; Managing contact information module is used for arranging customer information, and data dictionary is described as its data: id, customer name, operation license numbering, cooperation start time, client segmentation, the other side contact person, telephone number, contact address, typing time, introduce in detail.
Management processing module comprises invoice application module, delivery application module and affairs prompt module, management processing module input product title, product unit, quantity, the amount of money, customer number, affairs prompt title and briefly introduce row relax of going forward side by side, to name of product, product unit, quantity, the amount of money, customer number submit to, the information of name of product, product unit, quantity, the amount of money, customer number is stored in the respective field in information table, prompting is preserved successfully, enters delivery application information page browsing, amendment, deletion; Select whether to deliver at this page, at the product that Shipping Information page prompts is shipped, the application of invoice could be carried out at the invoice application information page, export main control interface.
Product administration module input title, product unit, quantity, date of manufacture, cost quantity, remarks are gone forward side by side row relax, judge whether kinds of goods item name, remarks are empty, whether whether the information in database have the data of repetition to have exists equally, if there is prompting not add, or directly insert, add successfully, then enter success page, unsuccessfully then show the error message page.
Product enquiry module is also provided with in product administration module, the condition inputted according to user is to inquiry corresponding to lane database, data displays checked out all in system are all shown and can edit, exports title, product unit, quantity, date of manufacture, cost quantity, remarks.
Described complaint feedback module comprises customer complaint information module and keeper's feedback information module, wherein customer complaint information module input Email, QQ, network address, expression, complaint content are gone forward side by side row relax, be submitted to background data base, add successfully, enter success page, unsuccessfully then show the error message page; Calling informations all in system all shows and edits by keeper's feedback information module, output feedack information.
Described module of paying a return visit after sale comprises return visit information modified module and return visit information enquiry module, wherein the input of return visit information modified module is paid a return visit title, pays a return visit unit, pays a return visit the date, is paid a return visit reason, remarks and to go forward side by side row relax, judge whether return visit information title, remarks are empty, whether whether the information in database have the data of repetition to have exists equally, if have prompting not add, or directly insert, add successfully, enter success page, unsuccessfully then show the error message page; Return visit information enquiry module input return visit information numbers row relax of going forward side by side, the condition inputted according to user is to inquiry corresponding to lane database, by the data display all displays checked out, export and pay a return visit title, pay a return visit unit, pay a return visit the date, pay a return visit reason, remarks.
Pay a return visit after sale module by system manager to the interpolation of return visit information after sale, amendment, deletion, inquiry.
Affairs prompt module comprises affairs prompt message processing module and affairs prompt enquiry module, wherein affairs prompt message processing module input transaction is reminded title, is briefly introduced, transaction date, participant, details process, name of product, product unit, quantity, the amount of money, customer number submit to
Name of product, product unit, the information of quantity, the amount of money, customer number is stored in respective field in information table, prompting is preserved successfully, enters deliver application information page browsing, amendment, deletion, output main control interface; Affairs prompt enquiry module output transactions prompting message numbers row relax of going forward side by side, the condition inputted according to user is to inquiry corresponding to lane database, by the data display all displays checked out, output transactions is reminded title, is briefly introduced, transaction date, participant, details.
Also there is keeper's increase/modified module, describe the data stream of this module by data dictionary, data element, data store, processing and external entries, input admin name, add new keeper, if repeat to add, system carries out miscue automatically, requires again to add; If without repetition, then add successfully, and upgrade background data base, return the main control page; If carry out password amendment, only need choose former keeper, input new password, exports and controls main interface.
The present invention has following beneficial effect and advantage:
1. present system achieves with customer account management, management processing, the management of product, complain feedback, pay a return visit after sale, affairs prompts etc. are the users Managment Information System of main modular, make full use of the dirigibility of JSP on the design and development of application program and the feature of high efficiency, adopt B/S(Browser/Server) framework tell about in detail users Managment Information System create each process, and to system development background, exploitation and running environment are selected, system function requirement is analyzed, overall system design, database structure design and implimentation, the establishment of each functional module, each process such as the compiling of system is described in detail, user is enable in depth to understand this system.
2. the present invention is by users Managment Information System, sets up management system customer-centric, the relation between effective management enterprise and client, improves customer loyalty, realizes the maximization of customer value, reaches the object of the core competitiveness improving enterprise.
Accompanying drawing explanation
Fig. 1 is users Managment Information System functional structure chart of the present invention;
Fig. 2 is the data flow diagram of keeper in the present invention;
Fig. 3 is keeper's Use Case Map in the present invention;
Fig. 4 is domestic consumer's Use Case Map in the present invention.
Embodiment
Below in conjunction with Figure of description, the present invention is further elaborated.
The present invention is Management System for Clients Information, is typical information management system (MIS), and its design mainly comprises two aspects, and one is foundation and the maintenance of background data base, and two is exploitations of front-end application.The former requires that the database set up has data consistency, integrality is strong, security is good feature, and latter requires that function of application is complete, easily uses.Native system adopts SQL Server2008 to create background data base and MyEclipse, Dreamweaver8 exploitation foreground application then can meet this requirement very well.Present invention achieves with customer account management, management processing, the management of product, complaint feedback, after sale return visit, affairs prompt etc. the users Managment Information System that is main modular.
As shown in Figure 1, users Managment Information System of the present invention, using Browser/Server structure as the overall architecture of system, customer management module, management processing module, product administration module, complaint feedback module are set, pay a return visit module and affairs prompt module after sale, wherein, the essential information of customer management module to client is added and attended operation; The information such as the invoice application that management processing module proposes client, delivery application, affairs prompt are added and attended operation; The product information that product administration module is correlated with to client is added, revises, is deleted; Complain feedback module to carry out complaining client to produced problem in Product Experience process and feed back, can reply timely after keeper sees related news; Pay a return visit after sale the product service condition of module to client to pay a return visit, Timeliness coverage is not enough; Affairs prompt module is reminded message; Describe the data stream of above-mentioned each module by data dictionary, data element, data store, processing and external entries.
Native system selects B/S(Browser/Server) structure develops, and B/S structure is a kind of new network tactic pattern occurred after WEB rises, and its uses web browser as the main application software of client.This pattern is using server as the core realizing systemic-function, and it has unified client, simplifies the exploitation of system, maintenance and uses.B/S structure just can realize the power originally needing complicated special software to realize by general browser, core systemic-function realized is concentrated on the server, is a kind of brand-new software system construction technology.
As long as the maximum advantage of B/S structure is exactly that have can the computer of access network, any software just can be installed and just can operates.Client zero installation, zero dimension are protected, and the expansion of whole system is very easy to, and simple and convenient in maintenance and upgrading, all operations can both realize at server end, and exploitation is simple, and sharing is stronger.
As shown in Figure 2, be the data flow diagram of present system keeper, its delineation information stream and data move to from input the conversion stood the process of output.It is on the basis of the business process map drawn out system investigate phase, from science, the rationality of management, the feasibility angle of actual motion of system, by the information processing function with carry out top-down contact each other, successively decompose, logically the function that new system should have is described accurately, as data mart modeling, data input, data output, data storage and Data Source and whereabouts.Without any concrete physical unit in data flow diagram, it just describes the logical process that data flow in software and are processed.
Respectively as shown in Figure 3 and Figure 4, it describes people and how to use a system for keeper's Use Case Map of this system and domestic consumer's Use Case Map.Two kinds of users are had: keeper and domestic consumer in this Use Case Map.Keeper can carry out the operation such as customer account management, management processing, the management of product, complaint feedback, after sale return visit, affairs prompt.User can carry out leaving a message, suggestion feedback, to exit etc. operation,
Setting up data dictionary is to make detailed definition and explanation to each element on data flowchart.Data dictionary also will define the problem that other needs in systematic analysis illustrate and illustrate.The main contents that data dictionary describes have: the storage of data stream, data element, data, processing and external entries.
Below data dictionary several in users Managment Information System is illustrated:
User management module, can be described as follows this data element in data dictionary:
The data dictionary of user management module
Delivery management module, can be described as follows this data element in data dictionary:
The data dictionary of delivery management module
Customer information Classification Management module, can be described as follows this data element in data dictionary:
The data dictionary of customer information Classification Management module
Client information management module, can be described as follows this data element in data dictionary:
The data dictionary of client information management module
Message board administration module, can be described as follows this data element in data dictionary:
The data dictionary of message board administration module
Pay a return visit record management module, can be described as follows this data element in data dictionary:
Pay a return visit the data dictionary of record management module
Product Information Management module, can be described as follows this data element in data dictionary:
The data dictionary of Product Information Management module
Reply record management module, can be described as follows this data element in data dictionary:
Reply the data dictionary of record management module
Affairs prompt administration module, can retouch as follows this data element in data dictionary:
The data dictionary of affairs prompt administration module
Log in log management module, can be described as follows this data element in data dictionary:
Log in the data dictionary of log information management
The target of users Managment Information System is loaded down with trivial details, the manual work state that repeats of customer account management before improving, and increases substantially the work efficiency of keeper, reduces the workload of keeper.Really accomplish customer-centric, for enterprise creates due value.
Login module, user logs in authentication and illustrates that IPO table is as follows:
User logs in authentication and IPO table is described
Whether whether the same with all inside on-line systems, first this users Managment Information System gives a system login page, consistent with the data in tables of data with password according to the user name of input, and then judges that whether login is successful.
The IPO table that keeper increases is as follows:
Keeper increases the IPO table of module
The IPO table of management processing module is as follows:
Management processing module I PO shows
Product administration module comprises management of product message processing module and product enquiry module, and system manager can carry out the interpolation of product information, amendment, deletion, inquiry.Management of product information processing IPO shows as follows:
Product category adds IPO table
| input item: nothing |
| process: data displays checked out all in system, to inquiry corresponding to lane database, all show and can edit (amendment, deletion) by the condition inputted according to user. |
| output item: title, product unit, quantity, date of manufacture, cost quantity, remarks. |
Product enquiry module IPO shows
Complain feedback module to comprise customer complaint information module and keeper's feedback information module, customer complaint and system manager modify to customer complaint information, delete, inquire about.The IPO table of customer complaint information module is as follows:
| input item: Email, QQ, network address, expression, complaint content. |
| process: be submitted to background data base. |
| output item: add successfully, enter success page, unsuccessfully then shows the error message page. |
Customer complaint information IPO shows
The IPO table of keeper's feedback information module is as follows:
| input: nothing. |
| process: calling informations all in system is all shown and can edit (amendment is deleted). |
| export: feedback information. |
The IPO table of keeper's feedback information module
Return visit information processing module comprises return visit information modified module and return visit information enquiry module after sale, and system manager is to the interpolation of return visit information after sale, amendment, deletion, inquiry.The IPO table of return visit information modified module is as follows:
The IPO table of return visit information modified module
The IPO table of return visit information enquiry module is as follows:
Return visit information enquiry module IPO shows
Affairs prompt module comprises affairs prompt message processing module and affairs prompt enquiry module, and affairs prompt message processing module IPO shows as follows:
Affairs prompt information processing IPO shows
The IPO table of affairs prompt enquiry module is as follows:
Affairs prompt enquiry module IPO shows
The present invention is according to the requirement of system function design, and the division of functional module, carry out the data item of each ingredient of users Managment Information System and Data Structure Design for the basic information database of users Managment Information System, following data item and data structure can be listed:
User message table: numbering, keeper's name, login password, creation-time, founder's mark, using state, log in number of times, authority.
Log in log sheet: numbering, user name, user cipher, landing time, login IP, login result.
Delivery application form: number of times is changed in numbering, name of product, product unit, Quantity Shipped, the amount of money, application customer number, application time, delivery.
Customer information classification table: client serial number, customer information specific name, typing time.
Customer information table: numbering, customer name, operation license numbering, cooperation Start Date, client segmentation, the other side contact person, telephone number, contact address, typing time, to introduce in detail.
Message board table: numbering, visitor's pet name, expression, e-mail, address, QQ, personal address, individual blog address, complaint content, increase time, IP address, recoil state, selected state
Pay a return visit table: numbering, return visit information title, return visit unit, return visit date, return visit reason, remarks, increase time.
Product information table: numbering, name of product, product unit, date of manufacture, production quantity, cost money, remarks, increase time.
Feedback replys table: sequence number, reply content, reply people, turnaround time.
Affairs prompt table: numbering, affairs prompt title, briefly introduce, transaction date, participant, details, the typing time.
System table: the description of numbering, systematic name, system address, system, mailbox, state.
Native system mainly adopts MyEclipse as system foreground application developing instrument, adopts SQL Server2008 to set up background data base, and comes connection data storehouse by the mode that JDBC connection drives.These instruments not only have powerful integration capability also to possess powerful database management function, can meet the development requirement of native system completely.Native system adopts JDBC data-driven, comes connection data storehouse, for accessing the interface that different databases provides unified in the mode of pure Java.
Claims (10)
1. a users Managment Information System, is characterized in that:
This system is using Browser/Server structure as the overall architecture of system, customer management module, management processing module, product administration module, complaint feedback module are set, pay a return visit module and affairs prompt module after sale, wherein, the essential information of customer management module to client is added and attended operation; The information such as the invoice application that management processing module proposes client, delivery application, affairs prompt are added and attended operation; The product information that product administration module is correlated with to client is added, revises, is deleted; Complain feedback module to carry out complaining client to produced problem in Product Experience process and feed back, can reply timely after keeper sees related news; Pay a return visit after sale the product service condition of module to client to pay a return visit, Timeliness coverage is not enough; Affairs prompt module is reminded message; Describe the data stream of above-mentioned each module by data dictionary, data element, data store, processing and external entries.
2. by users Managment Information System according to claim 1, it is characterized in that: customer management module is used for managing customer information, comprise client information management module and managing contact information module, wherein client information management module is used for arranging customer information classification
,data dictionary is described as its data: id, customer information specific name, typing time; Managing contact information module is used for arranging customer information, and data dictionary is described as its data: id, customer name, operation license numbering, cooperation start time, client segmentation, the other side contact person, telephone number, contact address, typing time, introduce in detail.
3. by users Managment Information System according to claim 1, it is characterized in that: management processing module comprises invoice application module, delivery application module and affairs prompt module, management processing module input product title, product unit, quantity, the amount of money, customer number, affairs prompt title and briefly introduce row relax of going forward side by side, to name of product, product unit, , quantity, the amount of money, customer number is submitted to, name of product, product unit, quantity, the amount of money, the information of customer number is stored in the respective field in information table, prompting is preserved successfully, enter delivery application information page browsing, amendment, delete, select whether to deliver at this page, at the product that Shipping Information page prompts is shipped, the application of invoice could be carried out at the invoice application information page, export main control interface.
4. by users Managment Information System according to claim 1, it is characterized in that: product administration module input title, product unit, quantity, date of manufacture, cost quantity, remarks are gone forward side by side row relax, judge whether kinds of goods item name, remarks are empty, whether whether the information in database have the data of repetition to have exists equally, if have prompting not add, or directly insert, add successfully, then enter success page, unsuccessfully then show the error message page.
5. by users Managment Information System according to claim 4, it is characterized in that: in product administration module, be also provided with product enquiry module, the condition inputted according to user is to inquiry corresponding to lane database, data displays checked out all in system are all shown and can edit, exports title, product unit, quantity, date of manufacture, cost quantity, remarks.
6. by users Managment Information System according to claim 1, it is characterized in that: described complaint feedback module comprises customer complaint information module and keeper's feedback information module, wherein customer complaint information module input Email, QQ, network address, expression, complaint content are gone forward side by side row relax, be submitted to background data base, add successfully, enter success page, unsuccessfully then show the error message page; Calling informations all in system all shows and edits by keeper's feedback information module, output feedack information.
7. by users Managment Information System according to claim 1, it is characterized in that: described module of paying a return visit after sale comprises return visit information modified module and return visit information enquiry module, wherein the input of return visit information modified module is paid a return visit title, pays a return visit unit, pays a return visit the date, is paid a return visit reason, remarks and to go forward side by side row relax, judge whether return visit information title, remarks are empty, whether whether the information in database have the data of repetition to have exists equally, if there is prompting not add, or directly insert, add successfully, enter success page, unsuccessfully then show the error message page; Return visit information enquiry module input return visit information numbers row relax of going forward side by side, the condition inputted according to user is to inquiry corresponding to lane database, by the data display all displays checked out, export and pay a return visit title, pay a return visit unit, pay a return visit the date, pay a return visit reason, remarks.
8. by users Managment Information System according to claim 1, it is characterized in that: pay a return visit after sale module by system manager to the interpolation of return visit information after sale, amendment, deletion, inquiry.
9. by users Managment Information System according to claim 1, it is characterized in that: affairs prompt module comprises affairs prompt message processing module and affairs prompt enquiry module, wherein affairs prompt message processing module input transaction is reminded title, is briefly introduced, transaction date, participant, details process, name of product, product unit, quantity, the amount of money, customer number submit to
Name of product, product unit, the information of quantity, the amount of money, customer number is stored in respective field in information table, prompting is preserved successfully, enters deliver application information page browsing, amendment, deletion, output main control interface; Affairs prompt enquiry module output transactions prompting message numbers row relax of going forward side by side, the condition inputted according to user is to inquiry corresponding to lane database, by the data display all displays checked out, output transactions is reminded title, is briefly introduced, transaction date, participant, details.
10. by users Managment Information System according to claim 1, it is characterized in that: also there is keeper's increase/modified module, describe the data stream of this module by data dictionary, data element, data store, processing and external entries, input admin name, add new keeper, if repeat to add, system carries out miscue automatically, requires again to add; If without repetition, then add successfully, and upgrade background data base, return the main control page; If carry out password amendment, only need choose former keeper, input new password, exports and controls main interface.
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| CN108764615A (en) * | 2018-01-05 | 2018-11-06 | 浙江华安安全设备有限公司 | A kind of police material information of public security bureau and policeman's approaches to IM |
| CN108460166A (en) * | 2018-05-07 | 2018-08-28 | 河南尚和中知数据科技有限公司 | A kind of cooperation Management System for Clients Information |
| CN109377073A (en) * | 2018-11-07 | 2019-02-22 | 广东电网有限责任公司 | Business structure construction method, device, equipment and storage medium |
| CN111198878A (en) * | 2018-11-19 | 2020-05-26 | 北京宸瑞科技股份有限公司 | Basic information investigation system and method |
| CN111198878B (en) * | 2018-11-19 | 2023-11-10 | 北京宸瑞科技股份有限公司 | Basic information investigation system and method |
| CN110956400A (en) * | 2019-12-03 | 2020-04-03 | 萍乡市允浩企业管理服务中心 | Customer relationship management maintenance and expansion system |
| CN111309368A (en) * | 2020-03-12 | 2020-06-19 | 山东超越数控电子股份有限公司 | Development information management method, system, equipment and readable storage medium based on B/S framework |
| CN111489140A (en) * | 2020-04-30 | 2020-08-04 | 三峡大学 | Service information management system and method |
| CN113469707A (en) * | 2021-06-29 | 2021-10-01 | 镇江智米网络科技有限公司 | Customer classification management system based on personalized customization |
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