CN104284353B - A kind of wireless local area network service performance test methods and system - Google Patents
A kind of wireless local area network service performance test methods and system Download PDFInfo
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- CN104284353B CN104284353B CN201310286685.6A CN201310286685A CN104284353B CN 104284353 B CN104284353 B CN 104284353B CN 201310286685 A CN201310286685 A CN 201310286685A CN 104284353 B CN104284353 B CN 104284353B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
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- H04W24/04—Arrangements for maintaining operational condition
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Abstract
The present invention provides a kind of wireless local area network service performance test methods and system, comprising: disposes operational trials module at the terminal；According to WLAN WLAN service feature index set, terminal treats calorimetric and clicks through industry business performance test, and test result is sent service feature Data Analysis Services server；Test result is compared service feature Data Analysis Services server, obtains the test result for influencing user's perception；The test result that will affect user's perception combines deterioration rank to carry out classification rendering, and rendering result is sent network support customer service system；Network support customer service system determines the WLAN operating condition of corresponding hot spot institute coverage area according to rendering result.The degree drop present invention is capable of the cost payout of substantially low probe deployment, makes it possible test and monitoring for WLAN quality of service level；Support is provided simultaneously for the quick association of WLAN measure of the quality of service result and complaint handling.
Description
Technical field
The present invention relates to mobile communication technology field more particularly to a kind of wireless local area network service performance test methods and it is
System.
Background technique
With the arrival in telecom operators' full-service operation epoch, WLAN(Wireless Local Area Network,
WLAN) network construction be increasingly becoming operator concern emphasis.Equipment is non-telecom grade product in wlan network, easily
Generate failure, while endpoint node AP(Access Point, access point) equipment volume and smallest number it is more, the own maintenance of operator
Strength is often unable to satisfy needs of production.Therefore, at present for the maintenance mode of wlan network based on outsourcing generation dimension.Such as
What is reinforced generation dimension management, promotes the quality of service of wlan network and improve maintenance efficiency, reduces customer complaint rate, becomes pendulum each
In face of telecom operators the problem of urgent need to resolve.
For example, how efficient, flexible the testing of carry out WLAN quality of service, how branch company of objective measure prefectures and cities generation dimension
The inspection granularity of personnel and to inspection effect carry out visual supervisory control and for WLAN business customer complaint processing provide it is effective before
It is all telecom operators' problem to be solved to support etc..
Currently, the monitoring of wlan network mostly based on the alarm monitoring of equipment level, is still directed to WLAN industry without feasible
The means that business quality is tested.The hardware probe mode mostly used at present carries out measure of the quality of service and needs point-by-point deployment, but
It is that the quality test of the whole network to be realized its cost is very high, test mode is also inflexible.When WLAN performance quality declines, people is safeguarded
Member can be used, use for reference means shortage, can only be handled, be taken a long time with experience.Meanwhile telecom operators are directed to
The generation dimension management of wlan network lacks the support of fining means, cannot achieve the process management and control of Dai Wei, is unable to satisfy inexpensive fortune
The management of battalion and lean operation requirement cannot provide reliable safeguard mean for the optimization and complaint handling of WLAN business.
In the actual network construction work of telecom operators, wlan network construction scale is constantly being expanded, and WLAN industry
Lack effective means of testing, the prison of quality of service level other than mode of the business quality test based in a manner of disposing probe
Scarce capacity is controlled, can not optimize for follow-up business and complaint handling provides effective support.Moreover, the inspection pipe of WLAN generation dimension management
Reason lacks process management and control means and foundation, is unable to satisfy the demand of telecom operators' fining operation management.
Specifically, in the implementation of the present invention, inventor has found that currently existing scheme has the following disadvantages:
The means for carrying out WLAN measure of the quality of service based on deployment probe are needed for the point-by-point portion each AP under certain hot spot
Hardware probe is affixed one's name to, the price of general each probe is that 1000-2000 member differs, it is expended from expense expenditure very greatly, therefore, by
The restriction of input cost, using deployment hardware probe carry out WLAN measure of the quality of service scheme under large-scale network environment not
Has operability.
Wlan network monitoring is confined to the alarm of the equipment classes such as AP offline, co-channel interference, lacks effective service layer monitoring
Management means and tool.And WLAN business complain accounted in network class complaint it is relatively high, at present WLAN in online identifying procedure and
Quality of service monitoring and complaint handling link do not have effective test and management method.
Wlan network is filled in for dimension logging based on computer room registration form, and substantive measuring means is lacked.According to WLAN
The demand of network construction and operation management, there is an urgent need to realize WLAN measure of the quality of service, monitoring preferably to serve industry
Business carries out and complaint handling.
Summary of the invention
The purpose of the present invention is to overcome the shortcomings of the existing technology and insufficient, provides a kind of wireless local area network service performance survey
Method for testing and system.
A kind of wireless local area network service performance test methods, which comprises
Operational trials module is disposed at the terminal；
According to WLAN WLAN service feature index set, the terminal treats calorimetric point and carries out service feature survey
Examination, and test result is sent into service feature Data Analysis Services server；
The test result is compared the service feature Data Analysis Services server, and obtaining influences user
The test result of perception；Deterioration rank is combined to carry out classification rendering the test result of the influence user perception,
Rendering result is sent into network support customer service system；
The network support customer service system determines that the WLAN of corresponding hot spot institute coverage area is run according to the rendering result
Situation.
The method also includes:
3D modeling is carried out to the architecture information in the hot spot；The architecture information includes but is not limited to the exterior wall built
Body, room, corridor and stair；
Using the hot spot after the 3D modeling as hot spot to be measured.
The terminal treats calorimetric and clicks through industry business performance test, and test result is sent at the analysis of service feature data
Manage server, comprising:
Test result is analyzed, if the test result is in the normal range, test result is directly sent into industry
Business performance data analysis processing server；Otherwise, to obtain the test result from fault experience analyzing and associating library extremely corresponding
Process experience carry out troubleshooting, and to repair failure after the hot spot carry out service feature test again.
The method also includes:
Do not have in the fault experience analyzing and associating library test result extremely corresponding process experience when, by the survey
Test result sends service feature Data Analysis Services server；
Troubleshooting is carried out extremely for the test result, and the troubleshooting methodology is added to the failure and is passed through
Test analyzing and associating library.
The method also includes:
According to WLAN service feature index set, key business performance indicator combing table is established；
The service feature Data Analysis Services server combs table for the survey according to the key business performance indicator
Test result is compared.
The test result by the influence user perception combines deterioration rank to carry out classification rendering, comprising:
The test result of the influence user perception is based on Distribution GIS map, in conjunction with deterioration rank
Carry out classification rendering.
The method also includes:
The hot spot to be measured includes at least one access point AP；
The test result for influencing user's perception carries out classification rendering by granularity of the AP.
The method also includes:
WLAN hot spot Resource Properties information table is established, the Resource Properties information includes at least the longitude and latitude for having the hot spot
Information, the affiliated floor physical location information of included each AP；
According to the WLAN hot spot Resource Properties information table, the hot spot tested is labeled, and based on described
GIS map is presented.
A kind of wireless local area network service Performance Test System, the system comprises terminals, service feature Data Analysis Services
Server and network support customer service system, wherein
The terminal, for treating calorimetric and clicking through industry business performance test according to WLAN service feature index set, and will
Test result sends the service feature Data Analysis Services server；
The service feature Data Analysis Services server obtains shadow for the test result to be compared
Ring the test result of user's perception；Deterioration rank is combined to be classified the test result of the influence user perception
Rendering, sends the network support customer service system for rendering result；
The network support customer service system, for determining the WLAN of corresponding hot spot institute coverage area according to the rendering result
Operating condition.
The system also includes fault experience analyzing and associating libraries, for corresponding failure process experience to be stored in advance；
The terminal is also used to analyze the test result, if the test result is in the normal range, directly
It connects and test result is sent into the service feature Data Analysis Services server；Otherwise, it is obtained from fault experience analyzing and associating library
It takes the extremely corresponding process experience of the test result to carry out troubleshooting, and the hot spot after reparation failure is carried out again
Service feature test.
The system also includes routing inspection units, are used for according to the WLAN hot spot Resource Properties information table, to what is tested
The hot spot is labeled, and is presented based on the GIS map；The Resource Properties information, which includes at least, the hot spot
Latitude and longitude information, the affiliated floor physical location information of included each AP.
The system also includes 3D modeling units, for carrying out 3D modeling to the architecture information in the hot spot；It is described to build
Building information includes but is not limited to exterior wall, room, corridor and the stair built；Using the hot spot after the 3D modeling as to calorimetric
Point.
The present invention treats calorimetric point by terminal and carries out service feature survey by disposing operational trials module at the terminal
Examination, and test result is sent into service feature Data Analysis Services server；Service feature Data Analysis Services server is by institute
It states test result to be compared, obtains the test result for influencing user's perception；It will affect the survey of user's perception
Test result combines deterioration rank to carry out classification rendering, and rendering result is sent network support customer service system；Network support customer service system
System determines the WLAN operating condition of corresponding hot spot institute coverage area according to the rendering result.Spy can be greatly lowered in the present invention
The cost payout of needle deployment, makes it possible test and monitoring for WLAN quality of service level；Meanwhile it is flat based on GIS
Platform is applied as the fining pipe of WLAN measure of the quality of service result and the quick association positioning analysis and WLAN of complaint handling generation dimension
Science and engineering provides reliable support.After the present invention program, original WLAN measure of the quality of service will be replaced to be based on hardware
The mode of probe deployment provides feasible means for WLAN measure of the quality of service, realize WLAN quality of service Centralized Monitoring and
Troubleshooting is carried out based on fault experience analyzing and associating library, customer complaint caused by deteriorating for wlan network service feature provides
Quickly positioning and classification presentation mode, shorten the average treatment duration of such complaint, improve network and customer service department
Whole work efficiency.
Detailed description of the invention
Fig. 1 is the wireless local area network service performance test methods principle flow chart that the embodiment of the present invention 1 provides；
Fig. 2 is the wireless local area network service Performance Test System system structure diagram that the embodiment of the present invention 2 provides.
Specific embodiment
Specific embodiments of the present invention will be described in detail with reference to the accompanying drawing.But embodiments of the present invention are unlimited
In this.
Currently, intelligent terminal gradually popularization and application, the embodiment of the present invention is using intelligent terminal application software as carrier；It is first
First, the opening of mobile phone terminal software provides excellent basis condition for the application of mobile information, pacifies on intelligent terminal
The application software (software realization principle will be declared separately) of WLAN measure of the quality of service is filled, hardware is replaced with some deployment of software
The point-by-point deployment of probe, realizes the flexibility of test.Secondly, carrying out service feature number based on key business performance indicator combing table
According to analysis, the case where performance indicator is deteriorated classification processing, and based on GIS (Geographic Information System,
GIS-Geographic Information System) platform realize performance deterioration hot spot coloring rendering and inspection route positioning present, for generation dimension management and
Complaint handling provides support.Finally, the implementation of scheme through the invention, has not only reached validity test and monitoring WLAN business matter
The purpose of amount, and failure may be implemented, the fault location of point occurs, and then fundamentally considerably reduce deployment hardware and visit
The cost of needle and improve the quality monitoring of WLAN industry and complaint handling combine supporting ability.
The principle of the embodiment of the present invention is for the business encountered in telecom operators' wlan network operation management work
Quality test and monitoring means are analyzed, and are proposed and a kind of answered with low cost and operability based on intelligent terminal
The method of measure of the quality of service and monitoring is realized with software.The lower deployment cost that can reduce test environment based on this method, is mentioned
High testing efficiency, and the hot spot rendering that the positioning for dimension inspection route is presented and performance deteriorates is realized based on GIS platform, it is Dai Wei
Management and customer complaint processing provide reliable support, have good universality and promotional value, have application well
Prospect and conservation value.
WLAN measure of the quality of service method proposed by the present invention based on intelligent terminal application software and existing hardware are visited
The method that needle realizes measure of the quality of service has difference substantially.Existing hardware probe test method is under hot spot region
Whole AP dispose probe, rather expensive point by point；And it is proposed by the present invention based on application software progress operational trials environment
It builds and only needs a little to dispose, i.e., WLAN measure of the quality of service software will be installed on the intelligent terminal of maintenance personnel.In addition, being based on
Terminal application software can also realize the downloading and propagation of the application, can be promoted inside operator and group customer,
Expand the range of measure of the quality of service.Meanwhile for the hot spot of service feature deterioration, can be passed through according to the rank of performance indicator
GIS platform carries out the coloring rendering of influence degree on map, and utilizes GIS service synchronized push to network support customer service system
System provides supporting method for the quick processing of complaint.
As shown in Figure 1, for the wireless local area network service performance test methods principle flow chart that the embodiment of the present invention 1 provides,
It is specific as follows:
Step 10, operational trials module is disposed at the terminal.
It is managed concentratedly for the WLAN maintenance personnel (maintenance personnel) of existing each operator, unified configuration uses certain class
The intelligent terminal of operating system (such as android system) installs answering for WLAN measure of the quality of service function for unified in terminal
Use software.This application software can be with unitized overall development, unified plan, that is, actual operational trials module.Certainly, may be used
Only to dispose operational trials module in the intelligent terminal of part according to the deployment of actual maintenance personnel.
Step 20, according to WLAN service feature index set, terminal treats calorimetric and clicks through industry business performance test, and will survey
Test result sends service feature Data Analysis Services server.
Terminal, for hot spot to be measured, can be specifically carried out by maintenance personnel's carried terminal based on each maintenance personnel
Test.And it is possible to analyze test result, if test result in the normal range, directly sends test result
Service feature Data Analysis Services server；Otherwise, the test result exception phase is obtained from fault experience analyzing and associating library
The process experience answered carries out troubleshooting, and carries out service feature test again to the hot spot after reparation failure.
When not having test result corresponding process experience extremely in fault experience analyzing and associating library, test result is sent
Service feature Data Analysis Services server；Troubleshooting is carried out extremely for test result, and troubleshooting methodology is supplemented
Enter fault experience analyzing and associating library.
Here the process experience of various WLAN hot spot failures is preserved in fault experience analyzing and associating library, and these are passed through
It is for future reference to test classification.Maintenance personnel can compare the symptom of hot spot to be measured, carry out needle according to the content in fault experience analyzing and associating library
To the carry out troubleshooting of property.Certainly, the normal hot spot to be measured of test result, then do not need to carry out any processing.
Specifically, in conjunction with WLAN service feature index set, maintenance personnel is directed to using intelligent terminal during operation
The hot spot maked an inspection tour carries out quality test, and is pre-processed for measure of the quality of service result.Meanwhile it is test result is automatic
It is uploaded to service feature Data Analysis Services server, provides basic data support for consequent malfunction processing and complaint handling.Its
In, measure of the quality of service result pre-treatment step is as follows:
The test index obtained for measure of the quality of service software is analyzed and determined, if the index value is normal, directly
It connects and reaches service feature processing server；If test index value obtains related data exception, automatic to call failure warp
Analyzing and associating library is tested, is directly presented for process experience existing in fault database, maintenance personnel can carry out troubleshooting, and be directed to
AP after repairing failure carries out secondary measure of the quality of service；For there is no referential business processing experience in fault database, inciting somebody to action
Test result is uploaded to Service Process Server automatically, and the method for subsequent processing of such measure of the quality of service will be added to failure
Empirical analysis correlation database realizes the effective solidification and precipitating of experience.
Before this step, 3D modeling can also be carried out to the architecture information in hot spot；Architecture information includes but is not limited to
Exterior wall, room, corridor and the stair of building；Using the hot spot after 3D modeling as hot spot to be measured.It is based on for example, can use
The ArcGlobe and ArcScene of ArcGIS can carry out the 3D modeling work of test hot spot building.
Step 30, test result is compared service feature Data Analysis Services server, and obtaining influences user
The test result of perception；The test result that will affect user's perception combines deterioration rank to carry out classification rendering, and rendering result is sent out
SCN Space Cable Network supports customer service system.
Specific test result is compared service feature Data Analysis Services server, and comparison needs to use crucial industry
Performance indicator of being engaged in combs table.Key business performance indicator combing table be established according to WLAN service feature index set, wherein
It include the key business performance indicator for influencing WLAN operation.Service feature Data Analysis Services server is according to the crucial industry
The test result is compared business performance indicator combing table.It compares analyzing as a result, available influence user sense
The test result known, that is, obtain test result that may be abnormal.These test results illustrate that current WLAN hot spot to be measured is
In the presence of exception.
Particularly, for the hot spot to be measured that can be debugged, maintenance personnel can debug in time, and survey again
Examination, is compared and renders according to the test result after debugging.And for the hot spot to be measured of normal operation, Ke Yi
With different color renderings in GIS map, can not also deal with.
Further, the test result for the influence user perception of acquisition, which is combined using the AP hung under hot spot as granularity, deteriorates
Rank is based on GIS map and carries out classification rendering, and measure of the quality of service situation is combined to generate explaining bore, is then taken using GIS
Synchronized push be engaged in network support customer service system.Hot spot to be measured includes at least one AP；The survey for influencing user's perception
Test result carries out classification rendering by granularity of the AP.
The purpose of this step is test result carrying out classification rendering, can be with according to the influence size to service feature
Different hot spots to be measured is rendered in GIS map according to different colors.Intuitively can very much in this way, one can be formed
To see the GIS map of WLAN the whole network operation conditions, to intuitively grasp WLAN operating condition.
In general, it can establish WLAN hot spot Resource Properties information table, the Resource Properties information includes at least
State latitude and longitude information, the affiliated floor physical location information of included each AP of hot spot；According to the WLAN hot spot Resource Properties
Information table is labeled the hot spot tested, and is presented based on the GIS map.
Step 40, network support customer service system determines that the WLAN of corresponding hot spot institute coverage area runs feelings according to rendering result
Condition.
When there is user to complain for WLAN business, the color of correlation AP can in upper WLAN hot spot region according to the map
The operating condition for directly finding out its coverage area replys client in conjunction with corresponding explaining bore, improves complaint handling efficiency
The interception rate of one line of sum, has been effectively relieved the pressure of network department.
So far, the process of wireless local area network service performance test is completed.
Further, it is based on scheme provided in this embodiment, the GIS that can further provide using this embodiment scheme is flat
Platform realizes WLAN generation dimension inspection fine-grained management.As previously mentioned, current wlan network maintenance work mostly uses, " generation dimension, which manages, is
Main, from tieing up supplemented by strength " mode, therefore, for Dai Wei manufacturer fine-grained management for reducing cost, guaranteeing to safeguard
Quality is extremely important, especially the process management and control to generation dimension work.It is specific as follows:
On the basis of for the centralized management of WLAN maintenance personnel information, maintenance personnel utilizes and is equipped with during work
When the terminal of WLAN measure of the quality of service application software carries out task inspection, in 3D modeling early period and WLAN hot spot resource can be established
Attribute information table (including the physical location informations such as WLAN hot spot latitude and longitude information and the affiliated floor of each AP in the information table)
On the basis of, show whether it carried out test by hanging the inspection state of AP under hot spot.I.e. when the AP is after quality test
Inspection status indication can be carried out in GIS platform, and after the completion of hot spot patrol worker work, which can intuitively be presented in GIS map
Hot spot does not pass through quality test (for example, having wall to block AP caused by influence or patrol officer's test leakage etc. does not carry out testing),
This part can be used as the foundation of the basic data source for measuring Dai Wei manufacturer workload and subsequent AP planning.
In conjunction with WLAN service feature index set, if the WLAN service feature test result for inspection hot spot region does not have
There is any exception, then the AP inspection state diagram under result and hot spot to be directly associated to the composition portion as inspection report
Point, automatically generate inspection report.
When the test result of service feature data deteriorates, then service feature deterioration alarm is triggered, alarming processing is started
Process can realize with network support customer service system and link that this two parts result will also be reported as inspection when influence degree is serious
Component part, and together as WLAN generation dimension work fine-grained management examination standard.
The scheme for carrying out WLAN measure of the quality of service based on intelligent terminal application deployment software that the present embodiment proposes can
Measure of the quality of service result is passed through terminal synchronized upload to performance data processing by the opening and mobility for making full use of terminal
Server realizes the test to WLAN hot spot quality of service；For the AP under the serious hot spot of service quality deterioration according to reason
It carries out classification analysis and carries out classification coloring rendering directly in GIS map, and synchronized push is realized to network support customer service system
Support to WLAN business customer complaint processing.
Server end establishes fault experience analyzing and associating library, realizes the solidification of Trouble shooting, and by based on intelligence
The application software of terminal is downloaded use, realizes the integration of measure of the quality of service and troubleshooting, to be effectively reduced
The expenditure of WLAN O&M cost and fast quick-recovery business provide guarantee.
It is positioned using GPS for the application terminal of installation test software, it will be under the hot spot of its test of working time section
AP carry out status indication and getting presentation ready, the ergodic test case of AP under the hot spot can intuitively be presented, and generate inspection
This document and service feature test result are associated and generate inspection report by state map file, are the essence of wlan network generation dimension
ZOOM analysis provides supporting method, realizes process management and control.
As shown in Fig. 2, the embodiment of the present invention 2 also provides a kind of wireless local area network service Performance Test System, the system packet
Terminal 100, service feature Data Analysis Services server 200 and network support customer service system 300 are included, specific as follows:
Terminal 100, for treating calorimetric and clicking through industry business performance test according to WLAN service feature index set, and will
Test result sends service feature Data Analysis Services server 200；
Service feature Data Analysis Services server 200, for test result to be compared, obtaining influences user
The test result of perception；The test result that will affect user's perception combines deterioration rank to carry out classification rendering, and rendering result is sent out
SCN Space Cable Network supports customer service system 300；
Network support customer service system 300, for determining that the WLAN of corresponding hot spot institute coverage area is run according to rendering result
Situation.
Further, which further includes fault experience analyzing and associating library 400, for corresponding failure processing warp to be stored in advance
It tests；
Terminal 100 is also used to analyze test result, if test result is in the normal range, directly ties test
Fruit sends service feature Data Analysis Services server 200；Otherwise, test knot is obtained from fault experience analyzing and associating library 400
The extremely corresponding process experience of fruit carries out troubleshooting, and carries out service feature test again to the hot spot after reparation failure.
Further, which further includes routing inspection unit 500, is used for according to WLAN hot spot Resource Properties information table, to survey
The hot spot tried is labeled, and is presented based on GIS map；Resource Properties information, which includes at least, has the longitude and latitude of hot spot to believe
Breath, the affiliated floor physical location information of included each AP.
Further, which further includes 3D modeling unit 600, for carrying out 3D modeling to the architecture information in hot spot；
Architecture information includes but is not limited to exterior wall, room, corridor and the stair built；Using the hot spot after 3D modeling as to calorimetric
Point.
To sum up, the WLAN measure of the quality of service method proposed by the present invention based on terminal application software can be greatly lowered
The cost payout of probe deployment, makes it possible test and monitoring for WLAN quality of service level；Meanwhile being based on GIS
Platform is applied as the fining of WLAN measure of the quality of service result and the quick association positioning analysis and WLAN of complaint handling generation dimension
Management work provides reliable support.
The present invention is directed to the trend of following intelligent terminal and WLAN business development, from the feasibility of measure of the quality of service and just
Victory is started with, and proposes the scheme for carrying out WLAN measure of the quality of service in intelligent terminal application deployment software, test result is obtained
The performance indicator taken carries out combing analysis and pretreatment, realizes the integration of operational trials and failure solution；Meanwhile it relying on
GIS platform, which is realized, hangs AP ergodic inspection status indication and gets presentation ready under inspection hot spot, and by test result and processing result
And the component part that inspection state diagram is reported as inspection, inspection statistical report is automatically generated, is the fine of WLAN generation dimension management
Change examination and provide reliable foundation, changes the extensive production model reported at present with the artificial statistical work amount of Dai Wei manufacturer.
After the present invention program, original mode of the WLAN measure of the quality of service based on hardware probe deployment will be replaced,
Feasible means are provided for WLAN measure of the quality of service, realize the Centralized Monitoring of WLAN quality of service and are analyzed based on fault experience
Correlation database carries out troubleshooting, and customer complaint caused by deteriorating for wlan network service feature provides quickly positioning and classification
Presentation mode shortens the average treatment duration of such complaint, improves the whole work efficiency of network and customer service department；Together
When, the positioning and presentation of Dai Wei manufacturer maintenance personnel inspection route are realized based on GIS platform, and by inspection route and service feature
The component content that the test of data and processing result are reported together as inspection, automatically generates inspection statistical report, is company
The dimension work of WLAN generation and operation cost expenditure fine-grained management provide reliable means and believable foundation.The application software portion
The mode of administration acts not only as generation dimension inspection management and is used, and downloading application program by intelligent terminal can also be for public affairs
It takes charge of the user groups such as interior and group customer and carries out application, quickly to find WLAN business hidden danger or failure and quality of service guarantor
Barrier provides comprehensive enabling capabilities.
The above embodiment is a preferred embodiment of the present invention, but embodiments of the present invention are not by above-described embodiment
Limitation, other any changes, modifications, substitutions, combinations, simplifications made without departing from the spirit and principles of the present invention,
It should be equivalent substitute mode, be included within the scope of the present invention.
Claims (10)
1. a kind of wireless local area network service performance test methods, which is characterized in that the described method includes:
Operational trials module is disposed at the terminal；
According to WLAN WLAN service feature index set, the terminal treats calorimetric and clicks through industry business performance test, and
Test result is sent into service feature Data Analysis Services server, wherein
The terminal analyzes test result, if the test result is in the normal range, directly sends out test result
Send service feature Data Analysis Services server；Otherwise, it is abnormal that the test result is obtained from fault experience analyzing and associating library
Corresponding process experience carries out troubleshooting, and carries out service feature test again to the hot spot after reparation failure；
The test result is compared the service feature Data Analysis Services server, and obtaining influences user's perception
The test result；Deterioration rank is combined to carry out classification rendering the test result of the influence user perception, by wash with watercolours
It contaminates result and sends network support customer service system；
The network support customer service system determines the WLAN operating condition of corresponding hot spot institute coverage area according to the rendering result.
2. the method as described in claim 1, which is characterized in that the method also includes:
3D modeling is carried out to the architecture information in the hot spot；The architecture information includes but is not limited to the exterior wall built, room
Between, corridor and stair；
Using the hot spot after the 3D modeling as hot spot to be measured.
3. the method as described in claim 1, which is characterized in that the method also includes:
Do not have in the fault experience analyzing and associating library test result extremely corresponding process experience when, by the test tie
Fruit sends service feature Data Analysis Services server；
Troubleshooting is carried out extremely for the test result, and the troubleshooting methodology is added to the fault experience point
Analyse correlation database.
4. the method as described in claim 1, which is characterized in that the method also includes:
According to WLAN service feature index set, key business performance indicator combing table is established；
The service feature Data Analysis Services server combs table according to the key business performance indicator and ties the test
Fruit is compared.
5. the method as described in claim 1, which is characterized in that the test result knot by the influence user perception
It closes deterioration rank and carries out classification rendering, comprising:
The test result of the influence user perception is based on Distribution GIS map, is carried out in conjunction with deterioration rank
Classification rendering.
6. method as claimed in claim 5, which is characterized in that the method also includes:
The hot spot to be measured includes at least one access point AP；
The test result for influencing user's perception carries out classification rendering by granularity of the AP.
7. the method as described in claim 1, which is characterized in that the method also includes:
WLAN hot spot Resource Properties information table is established, the Resource Properties information, which includes at least, has the longitude and latitude of the hot spot to believe
Breath, the affiliated floor physical location information of included each AP；
According to the WLAN hot spot Resource Properties information table, the hot spot tested is labeled, and based on GIS map into
Row is presented.
8. a kind of wireless local area network service Performance Test System, which is characterized in that the system comprises terminals, service feature data
Analyze processing server and network support customer service system, wherein
The terminal, for treating calorimetric and clicking through industry business performance test according to WLAN service feature index set, and will test
As a result the service feature Data Analysis Services server is sent, wherein the terminal is also used to divide the test result
Test result is directly sent the service feature Data Analysis Services and taken by analysis if the test result is in the normal range
Business device；Otherwise, the extremely corresponding process experience of the test result is obtained from fault experience analyzing and associating library carries out failure row
It removes, and service feature test is carried out again to the hot spot after reparation failure；
The service feature Data Analysis Services server, for the test result to be compared, obtaining influences to use
The test result of family perception；Deterioration rank is combined to carry out classification wash with watercolours the test result of the influence user perception
Dye, sends the network support customer service system for rendering result；
The network support customer service system, for determining that the WLAN of corresponding hot spot institute coverage area is run according to the rendering result
Situation；
The system also includes fault experience analyzing and associating libraries, for corresponding failure process experience to be stored in advance.
9. system as claimed in claim 8, which is characterized in that the system also includes routing inspection units, for according to
WLAN hot spot Resource Properties information table is labeled the hot spot tested, and is presented based on GIS map；It is described
Resource Properties information includes at least latitude and longitude information, the affiliated floor physical location information of included each AP for having the hot spot.
10. system as claimed in claim 8, which is characterized in that the system also includes 3D modeling units, for the heat
Architecture information in point carries out 3D modeling；The architecture information includes but is not limited to exterior wall, room, corridor and the building built
Ladder；Using the hot spot after the 3D modeling as hot spot to be measured.
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