CN104182530A - Government service instruction method and system - Google Patents
Government service instruction method and system Download PDFInfo
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- CN104182530A CN104182530A CN201410430009.6A CN201410430009A CN104182530A CN 104182530 A CN104182530 A CN 104182530A CN 201410430009 A CN201410430009 A CN 201410430009A CN 104182530 A CN104182530 A CN 104182530A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The invention relates to a government service instruction method. The government service instruction method includes acquiring GPS (global positioning system) information and matter keywords submitted by users through smart terminals; determining administrative divisions which locations of the users belong to according to the GPS information; searching a preset matter index database according to the matter keywords, acquiring matters matched with the matter keywords from the matter index database and forming a matter list for user selection; acquiring matter selection results of the users, searching a preset matter service department database according to the matter selection results of the users to obtain a department set having matter transaction authority; according to location information of the departments in the department set, acquiring information of the department in the administrative divisions and nearest to the locations of the users in the GPS information from the department set and forming the department list for the users to check or select. By the government service instruction method, instruction service of a service system, in particular to a government service system is improved, great convenience is brought to the users, and service efficiency is improved.
Description
technical field
The present invention relates to service terminal communication technical field, relate in particular to a kind of government affairs service based on intelligent terminal and lead and do method and system.
background technology
Along with the development of network technology, the intellectuality raising of intelligent terminal and the lifting of popularity rate, service department more and more depends on by network service item is provided, the government affairs service that particularly government department provides, great majority can be inquired about or be handled by network by intelligent terminal.
But still there are many defects in current service system such as government affairs service, is mainly reflected in following two aspects:
The one, too specialization and the precision of retrieval of title of service item, causes not knowing that the user of the specialized word of this item cannot retrieve corresponding item, to user, brings very big inconvenience.For example, on online " the working hall " of Mou provincial government, if user inputs the easily trivial name of memory of the ordinary peoples such as " giving birth to a child ", " accountant certificate ", " old man's card " in frame retrieval, can not retrieve required result, it must correspondingly adopt " child's registration formalities ", " core is sent out accounting working qualification certificates ", " upgrading of the elderly's courtesy card and annual examination " these specialized words to retrieve, by accurate coupling, just can obtain required result, and these specialized words obviously seldom can be known or remember in domestic consumer, thereby very inconvenience.
The 2nd, item to lead the service of doing still perfect not.For example, in government affairs service, due to transferring of duties and responsibilities, examining or managing of a lot of items no longer concentrates on higher level administrative department, but each full-time department in affiliated administrative division examines or manages, which full-time department user just may not know and can serve for it like this, thereby also cannot select the department of suitable and most convenient to handle item for it.
summary of the invention
In view of this, the present invention is directed to service system in prior art and use inconvenience, lead and do the incomplete technical matters of service, propose a kind of government affairs service and lead the method for doing.
The method of doing is led in a kind of government affairs service that the present invention proposes, and it comprises:
Obtain GPS information and item keyword that user submits to by intelligent terminal;
According to described GPS information, determine the administrative division under the current present position of user; And the item index database default according to described item keyword retrieval, from described item index database, obtain the item matching with described item keyword, and form item list for user's selection;
Obtain user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
According to described department, concentrate the positional information of all departments, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
Preferably, above-mentioned government affairs service is led the method for doing and is also comprised:
Obtain department's selection result of user, and the department of selecting according to user, the digital map navigation that arrives this department started.
Preferably, above-mentioned government affairs service is led after the step of department's selection result of obtaining user in the method for doing, also comprises:
The department of selecting according to user, controls and shows lead the do information relevant to user-selected item.
Particularly, above-mentioned government affairs service is led in the method for doing, described in lead the information of doing comprise following one or more: handle object, handle condition, required information, handle flow process, handle the time limit,, contact method for origination fee.
Preferably, above-mentioned government affairs service is led in the method for doing, and after obtaining user's item selection result step, also comprises:
Add up the frequency of this item keyword each item of being chosen by user in repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
Particularly, above-mentioned government affairs service is led in the method for doing, described administrative division comprise following one or more: city, district/county, street/town, villagers' committee/neighbourhood committee.
Correspondingly, the invention allows for a kind of government affairs service and lead the system of doing, it comprises:
User profile acquisition module, GPS information and the item keyword for obtaining user, by intelligent terminal, submitted to;
GPS message processing module, for determining the administrative division under the current present position of user according to described GPS information;
Item index process module for the item index database default according to described item keyword retrieval, is obtained the item matching with described item keyword from described item index database, and forms item list for user's selection;
Department's collection acquisition module, for obtaining user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
Department information acquisition module, for concentrate the positional information of all departments according to described department, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
Preferably, above-mentioned government affairs service is led the system of doing and is also comprised:
Digital map navigation module, for obtaining department's selection result of user, and the department of selecting according to user, start the digital map navigation that arrives this department.
Preferably, above-mentioned government affairs service is led the system of doing and is also comprised:
Lead and do information display module, for obtaining after department's selection result of user, the department of selecting according to user, controls and shows lead the do information relevant to user-selected item.
Preferably, above-mentioned government affairs service is led the system of doing and is also comprised:
Item frequency statistics module, for adding up this item keyword at the frequency of each item of being chosen by user of repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
Beneficial effect: service system that the present invention is perfect particularly government affairs service system lead the service of doing, its default entry index Ku He item service department storehouse of getting over, wherein item index database is selected for user for the item keyword of user's input is mated and obtains relevant item list, therefore user does not need to input professional word and precisely mates, only need the keyword of the relevant item of input, thereby facilitated user.And can provide the information that specifically can handle the relevant departments of this item for user by item service department storehouse, further facilitated user.
accompanying drawing explanation
Fig. 1 is the schematic flow sheet that the method for doing the first embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 2 is the schematic flow sheet that the method for doing the second embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 3 is the schematic flow sheet that the method for doing the 3rd embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 4 is the schematic flow sheet that the method for doing the 4th embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 5 is the modular construction schematic diagram that the system of doing the first embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 6 is the modular construction schematic diagram that the system of doing the second embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 7 is the modular construction schematic diagram that the system of doing the 3rd embodiment is led in a kind of government affairs service that the present invention proposes;
Fig. 8 is the modular construction schematic diagram that the system of doing the 4th embodiment is led in a kind of government affairs service that the present invention proposes.
embodiment
For the ease of it will be appreciated by those skilled in the art that the present invention is described further below in conjunction with accompanying drawing and embodiment.
The method of doing is led in a kind of government affairs service that the present invention proposes, and it can be applied in government affairs service system, below take that it is applied to as example, analyze in government affairs service system, and embodiment is as follows:
Embodiment mono-:
Refer to Fig. 1, the method for doing is led in a kind of government affairs service that the present embodiment proposes, and it mainly comprises the following steps S100 to S400:
S100, obtain GPS information and item keyword that user submits to by intelligent terminal;
In the present embodiment, the user that need to handle government affairs item can first log in relevant government affairs service system in the intelligent mobile terminals such as mobile phone or panel computer, and input transaction keyword in the input frame providing in government affairs service system, by intelligent mobile terminal, the GPS information of user's current location is submitted to government affairs service system, government affairs service system just can be obtained user's GPS information and item keyword so simultaneously.
S200, according to described GPS information, determine the administrative division under the current present position of user; And the item index database default according to described item keyword retrieval, from described item index database, obtain the item matching with described item keyword, and form item list for user's selection;
In the present embodiment, government affairs service system is determined the administrative division under the current present position of user by the GPS information by user's current location, this administrative division can be specific to city, district (county), street (town), the meeting of village (residence) committee etc., and its levels of precision can be set as required.Meanwhile, the present embodiment is the default entry index storehouse of getting over also, and this item index database is for recording name word concept or the equivalence name word concept relevant to serving item, and its object is to realize sets up contact between specialized word and amateur word.Particularly, the all words that for example can the specialized word based on an item may use when recording user is wanted to handle this item in item index database, these words after record are all set up incidence relation with the specialized word of this item or this item, the coupling that so just can realize amateur word and relevant item, ratio user's input " giving birth to a child " just can retrieve the item that specialized word is " child's registration formalities " and/or " two child's registration formalities ".
It is worth mentioning that, keyword general keyword retrieval method in the matching process of item index database can adopt prior art in the present embodiment, and result for retrieval is formed to item list for user's selection, the present embodiment is not done specific (special) requirements to the detailed process of retrieval.
S300, obtain user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
In the present embodiment, default item service department storehouse essential record possess all departments that each item is handled authority, described department collection can comprise that (positional information can be pre-stored enters in sector location information database for department name and corresponding sector location information, to transfer), it can refer to the set of the functional department of same nature, such as the department that can handle a certain item, comprise city-level family planning office and family planning at county level office etc., this set has just comprised city-level family planning office and family planning at county level office; Simultaneously also can refer to the set of functional department of different nature, the department that for example can handle a certain item comprise bureau of labour at county level and street (town), village (residences) committee can etc., this set has just comprised the meeting of entrusting of bureau of labour at county level and street (town), village (residence).
S400, according to described department, concentrate the positional information of all departments, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
In the present embodiment, the information of department can comprise the title of department and the positional information of department etc., in step S400, obtain distance users nearest possess the method for information that this item is handled the department of authority, that the department's collection obtaining with step S300 by the definite administrative division of abovementioned steps S200 combines, to guarantee that the department finally obtaining belongs to this department's collection (possess this item and handle authority) and guarantees that again the position of this department belongs in the administrative division of user present position, rather than use simply department's collection that original GPS information obtains with abovementioned steps S300 to combine, this is because the nearest department of distance users current location but may not really possess the authority of handling of this item.For example the current position of user just in time Shi A district border and approach B district, the item that this user need to handle is to handle family planning card, suppose that again the department obtaining according to step 300 concentrates the family planning office in the family planning Ju He B district that has simultaneously comprised A district, this two family plannings office all possesses the authority of the family planning handled card, but because the current position of this user belongs to area under one's jurisdiction, A district, therefore really possessing what handle family planning card for this user can only be the family planning office in A district, if this user just the family planning office in distance A district compared with far away and nearer apart from the family planning office in B district, using original GPS to carry out the simple closely department information that calculating is finally obtained can only be just the family planning office in B district, therefore can cause doing service inaccurate.
Service system that the present embodiment is perfect particularly government affairs service system lead the service of doing, not only for user has brought convenience, also improved efficiency of service simultaneously.
Embodiment bis-:
Refer to Fig. 2, embodiment bis-is with the key distinction of embodiment mono-, embodiment bis-on the basis of embodiment mono-, further comprising the steps of S500:
S500, obtain department's selection result of user, and the department of selecting according to user, the digital map navigation that arrives this department started.
In existing intelligent mobile terminal, digital map navigation has been widely used and is very ripe, so for how to navigate, does not do specific (special) requirements in the present embodiment.Simultaneously, the functional module of carrying out this digital map navigation can be to be positioned in government affairs service system, when user logs in this government affairs service system and carries out by above-described embodiment after step S500 by intelligent mobile terminal, by government affairs service system, start the map navigation function module of self and navigation situation is presented on intelligent mobile terminal; Certainly, the functional module of carrying out this digital map navigation can be to be also positioned on intelligent mobile terminal, needs the map navigation function module starting on intelligent mobile terminal according to the interaction protocol between government affairs service system and intelligent mobile terminal to realize navigation here.
Embodiment tri-:
Refer to Fig. 3, embodiment tri-is with the difference of embodiment bis-, embodiment tri-on the basis of embodiment bis-, after obtaining department's selection result of user, further comprising the steps of S600:
S600, the department of selecting according to user, control and show lead the do information relevant to user-selected item.
Concrete, the present embodiment can arrange the information of doing of leading that needs demonstration as required, lead the information of doing can comprise following one or more: handle object, handle condition, required information, handle flow process, handle the time limit,, contact method etc. for origination fee, be convenient to like this user and before handling item, carry out sufficient preparation, improve item and handle efficiency.
It is worth mentioning that, in above-described embodiment two step S500, start digital map navigation and can combine with showing the scheme of leading the information of doing in embodiment tri-step S600, also can select an execution.
Embodiment tetra-:
Refer to Fig. 4, embodiment tetra-is with the difference of embodiment mono-, and embodiment tetra-, on the basis of embodiment mono-, after obtaining user's item selection result, also comprises step S700 in step S300:
S700, add up the frequency of this item keyword each item of being chosen by user in repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
In the present embodiment, step S700 is mainly based on providing more accurate for user, the fact retrieval result of being more convenient for checking, such as the item keyword corresponding item of " giving birth to a child " has " child's registration formalities " and " two child's registration formalities ", but in 100 retrievals before, what 60% user selected is " two child's registration formalities ", through current statistics, just can determine that the frequency of this item of selection " two child's registration formalities " is greater than the frequency of " child's registration formalities " this item so, thereby " two child's registration formalities " can be arranged in to " child's registration formalities " before in item list.
In like manner, in above-described embodiment four, step S700 can be applicable in above-described embodiment two and embodiment tri-equally.
Because above-described embodiment two to embodiment tetra-is all optimized on the basis of embodiment mono-, therefore embodiment bis-to embodiment tetra-obviously all possesses the beneficial effect that embodiment mono-can realize, perfect service system particularly government affairs service system lead the service of doing, not only, for user has brought convenience, also improved efficiency of service simultaneously.。
In addition, the present invention also provides a kind of government affairs service to lead the system of doing, and embodiment is as follows:
Embodiment mono-:
Refer to Fig. 5, the system of doing is led in a kind of government affairs service that the present embodiment proposes, and it mainly comprises with lower module:
User profile acquisition module 10, GPS information and the item keyword for obtaining user, by intelligent terminal, submitted to;
GPS message processing module 20, for determining the administrative division under the current present position of user according to described GPS information;
Item index process module 30 for the item index database default according to described item keyword retrieval, is obtained the item matching with described item keyword from described item index database, and forms item list for user's selection;
Department's collection acquisition module 40, for obtaining user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
Department information acquisition module 50, for concentrate the positional information of all departments according to described department, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
In the present embodiment, all to lead the method for doing the first embodiment step S100 to S400 corresponding with aforementioned government affairs service for each module, thereby the analysis of the performed function of each module and flow process and explanation, beneficial effect all can lead the description of the analysis of the method for doing the first embodiment step S100 to S400 and explanation, beneficial effect with reference to aforementioned government affairs service, repeat no more here.
Embodiment bis-:
Refer to Fig. 6, embodiment bis-, on the basis of embodiment mono-, also comprises following digital map navigation module 60:
Digital map navigation module 60, for obtaining department's selection result of user, and the department of selecting according to user, start the digital map navigation that arrives this department.
In the present embodiment, to lead the method for doing the second embodiment step S500 corresponding for digital map navigation module 60 and aforementioned government affairs service, thereby the analysis of the performed function of this module and flow process and explanation, beneficial effect all can lead the description of the analysis of the method for doing the second embodiment step S500 and explanation, beneficial effect with reference to aforementioned government affairs service, repeat no more here.
Embodiment tri-:
Refer to Fig. 7, embodiment tri-, on the basis of embodiment mono-or embodiment bis-, also comprises that following leading do information display module 70:
Lead and do information display module 70, for obtaining after department's selection result of user, the department of selecting according to user, controls and shows lead the do information relevant to user-selected item.
In like manner, embodiment tri-can carry out combination with embodiment bis-, possesses digital map navigation module 60 simultaneously and lead to do information display module 70, can be only also one the scheme of selecting.
In the present embodiment, lead and do information display module 70 and aforementioned government affairs service to lead the method for doing the 3rd embodiment step S600 corresponding, thereby the analysis of the performed function of this module and flow process and explanation, beneficial effect all can lead the description of the analysis of the method for doing the 3rd embodiment step S600 and explanation, beneficial effect with reference to aforementioned government affairs service, repeat no more here.
Embodiment tetra-:
Refer to Fig. 8, on the basis of embodiment tetra-embodiment mono-, also comprise following item frequency statistics module 80:
Item frequency statistics module 80, for adding up this item keyword at the frequency of each item of being chosen by user of repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
In like manner, embodiment tetra-also can carry out combination with above-described embodiment two or three.
In the present embodiment, to lead the method for doing the 4th embodiment step S700 corresponding for item frequency statistics module 80 and aforementioned government affairs service, thereby the analysis of the performed function of this module and flow process and explanation, beneficial effect all can lead the description of the analysis of the method for doing the 4th embodiment step S700 and explanation, beneficial effect with reference to aforementioned government affairs service, repeat no more here.
The above embodiment has only expressed several embodiment of the present invention, and it describes comparatively concrete and detailed, but can not therefore be interpreted as the restriction to the scope of the claims of the present invention.It should be pointed out that for the person of ordinary skill of the art, without departing from the inventive concept of the premise, can also make some distortion and improvement, these all belong to protection scope of the present invention.Therefore, the protection domain of patent of the present invention should be as the criterion with claims.
Claims (10)
1. the method for doing is led in government affairs service, it is characterized in that, comprises the following steps:
Obtain GPS information and item keyword that user submits to by intelligent terminal;
According to described GPS information, determine the administrative division under the current present position of user; And the item index database default according to described item keyword retrieval, from described item index database, obtain the item matching with described item keyword, and form item list for user's selection;
Obtain user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
According to described department, concentrate the positional information of all departments, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
2. the method for doing is led in government affairs service as claimed in claim 1, it is characterized in that, also comprises:
Obtain department's selection result of user, and the department of selecting according to user, the digital map navigation that arrives this department started.
3. the method for doing is led in government affairs service as claimed in claim 2, it is characterized in that, obtains after user's the step of department's selection result, also comprises:
The department of selecting according to user, controls and shows lead the do information relevant to user-selected item.
4. the method for doing is led in government affairs service as claimed in claim 3, it is characterized in that, described in lead the information of doing comprise following one or more: handle object, handle condition, required information, handle flow process, handle the time limit,, contact method for origination fee.
5. the method for doing is led in the government affairs service as described in as arbitrary in claim 1 to 4, it is characterized in that, after obtaining user's item selection result step, also comprises:
Add up the frequency of this item keyword each item of being chosen by user in repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
6. the method for doing is led in government affairs service as claimed in claim 1, it is characterized in that, described administrative division comprise following one or more: city, district/county, street/town, villagers' committee/neighbourhood committee.
7. the system of doing is led in government affairs service, it is characterized in that, comprising:
User profile acquisition module, GPS information and the item keyword for obtaining user, by intelligent terminal, submitted to;
GPS message processing module, for determining the administrative division under the current present position of user according to described GPS information;
Item index process module for the item index database default according to described item keyword retrieval, is obtained the item matching with described item keyword from described item index database, and forms item list for user's selection;
Department's collection acquisition module, for obtaining user's item selection result, the item service department storehouse default according to user-selected fact retrieval, obtains possessing department's collection that this item is handled authority;
Department information acquisition module, for concentrate the positional information of all departments according to described department, from described department concentrate obtain in described administrative division and the described GPS information of distance the information of the nearest department in user's position, and form department's list and check or select for user.
8. the system of doing is led in government affairs service as claimed in claim 7, it is characterized in that, also comprises:
Digital map navigation module, for obtaining department's selection result of user, and the department of selecting according to user, start the digital map navigation that arrives this department.
9. the system of doing is led in government affairs service as claimed in claim 8, it is characterized in that, also comprises:
Lead and do information display module, for obtaining after department's selection result of user, the department of selecting according to user, controls and shows lead the do information relevant to user-selected item.
10. the system of doing is led in the government affairs service as described in as arbitrary in claim 7 to 9, it is characterized in that, also comprises:
Item frequency statistics module, for adding up this item keyword at the frequency of each item of being chosen by user of repeatedly retrieval before, when utilizing this item keyword to retrieve next time, with the frequency of each item, determine its ordering in item list.
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CN105373582A (en) * | 2015-10-13 | 2016-03-02 | 郭裴哲 | Government affair service guiding method and system |
CN106296542A (en) * | 2016-08-12 | 2017-01-04 | 西安鼎蓝通信技术有限公司 | A kind of government affairs information querying method and device |
CN106780233A (en) * | 2017-01-04 | 2017-05-31 | 李四红 | A kind of method and system for obtaining convenience service information |
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CN111400474A (en) * | 2020-03-20 | 2020-07-10 | 腾讯云计算(北京)有限责任公司 | Intelligent customer service question and answer method and device for government affair service |
CN112016963A (en) * | 2020-08-26 | 2020-12-01 | 王超群 | Platform and method for efficiently conveying social problems |
CN112287221A (en) * | 2020-10-29 | 2021-01-29 | 恒瑞通(福建)信息技术有限公司 | Government affair information differentiation disclosure method, electronic device and storage medium |
CN113626569A (en) * | 2021-08-02 | 2021-11-09 | 浪潮软件股份有限公司 | Convenient affair handling method and system based on government affair items and historical data |
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