CN101464891A - Service-oriented information retrieval method in electronic government affair application - Google Patents
Service-oriented information retrieval method in electronic government affair application Download PDFInfo
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- CN101464891A CN101464891A CNA2008102466424A CN200810246642A CN101464891A CN 101464891 A CN101464891 A CN 101464891A CN A2008102466424 A CNA2008102466424 A CN A2008102466424A CN 200810246642 A CN200810246642 A CN 200810246642A CN 101464891 A CN101464891 A CN 101464891A
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Abstract
The invention discloses a method for retrieving service information in e-government applications, which is used in internet environment and aims to serve the general public. The invention aims to solve the problems of helping the public clients to accomplish the positioning of information and service based on website structure information quickly and accurately in a government affair portal website and helping to guide users to fulfill trans-departmental government process on-line. The invention adopts the following technical points: 1, retrieving relevant government information according to retrieval keywords and aiming at the structure information of the government affair portal website, and positioning location information of web pages matching or being similar to the government information in a sitemap; and 2, retrieving government process data and judging possible governmental affairs business situation of a current public client according to the returned government information in step 1, and returning instructional information relevant to the governmental affairs business situation according to the governmental affairs business situation. The invention can effectively help the public client to accomplish the positioning of information and service quickly and accurately; guidance is offered to the public for obtaining trans-departmental governmental affair service through the portal website; and the advantages of information construction of e-government affairs and the recombination of business process are brought into full play.
Description
Technical field
The present invention relates under the internet environment, is information on services searching field during the E-Government of purpose is used to serve the general public, particularly, relate to a kind of E-Government use in service-oriented information retrieval method.
Background technology
Along with the internet development of technologies, and application constantly enlarges, and the global tide of IT application grows to even greater heights, and informatization has become the significant development subject under discussion in the Chinese national economy, and E-Government is the only way of informationized society government reform.E-Government is meant that government uses high-end Information ﹠ Communication Technology in its management and service function, realize the reorganization of NGO structure and workflow, mode to cut apart with Ministry Function across time and space provides efficient, transparent service to the public in all directions.
At present, many government organs have built the portal website of oneself, realize basic information retrieval and issuing function; And on the basis of portal website, internally with the online working function that externally realizes partly integratedization.This class portal website provides the retrieval and inquisition service usually, allows approval process, guide of action and the information such as related application table style and filling method of all kinds of Items requiring administrative approval of online retrieving.Yet the information retrieval function that current E-Government portal website provides is in order to support internal government affairs work, for example organization mechanism code inquiry, office document online query and processing etc. mostly.For the special government affairs information and the retrieval of service, then adopt such as full-text search, keyword and descriptor retrieval technique, allow the public to inquire about at specifying informations such as government notice, policy documents, so just cause to quick location Ministry Function in portal website, effectively obtaining Web page entry path, learn the current government affairs flow state of living in of the public, and information and the service support relevant with the government affairs flow state with Ministry Function are not enough.Other are such as search engines such as Google, Baidu, then main information search towards full internet scope, still can't successfully manage towards the information of concrete portal website information organization structure and service retrieval, can't be at concrete government affairs flow process, the guidance that provides online government affairs to handle for the public.
Though in theory the public can portal website in a government office on, retrieve nearly all external disclosed information and service.But respective government agencies all according to modes such as separately institutional framework, Ministry Functions, is organized the information and the service of portal website, and its organizational form varies.The situation of this shortage standards and norms causes some information real-time, public attention and services, " hides " depths in website structure information dearly.In addition, though realized online interaction between part government organs, relevant departments can be by online a whole set of the externally operation flow of service of finishing of cooperative cooperating.But it still is " implicit expression " that this operation flow is integrated general public, and general public can't grasp and understand interdepartmental conspiracy relation and all departments function in a whole set of operation flow fully, exactly.
Because being the public, the Web page in the portal website faces government organs' network information issue and online office " first window ", for the general public that is unfamiliar with government information, service organization's characteristics and trans-departmental government office workflow, can't locate quickly and accurately and retrieve information relevant and service, effectively obtain Web page entry path with Ministry Function, can't enjoy the online government affairs service that portal website provides effectively at the conspiracy relation between all departments.These situations will certainly influence external service quality of government and efficient, can not provide convenient, quick for the public, have more ageing government affairs service.
In a word, the fundamental significance of E-Government does not also lie in the form of expression, and prior being provides practical information and service for the public.Therefore, need be a kind of from general public's angle, at the search method of government affairs portal website information organization structure and trans-departmental online public affair flow process.This method can help public users to finish information and positioning service based on website structure information quickly and accurately in government affairs portal website; From the public service level, by portal website, obtain guidance is provided for the public finishes trans-departmental government affairs service, give full play to the advantage of E-Government informatization and business process reengineering.
Summary of the invention
Can't in portal website, locate Ministry Function fast, effectively obtain Web page entry path at public users, learn the current government affairs flow state of living in of the public, and the information relevant with the government affairs flow state with Ministry Function and the problem of service.The present invention propose a kind of E-Government use in service-oriented information retrieval method, be used for helping public users to finish information and positioning service quickly and accurately based on website structure information in government affairs portal website; By portal website, from the public service level, obtain guidance is provided for the public finishes trans-departmental government affairs service, give full play to the advantage of E-Government informatization and business process reengineering.
The inventive method is specific as follows:
Step 1:
Reception is from the information retrieval key word of public users.
Step 2:
In government affairs search key database, search and return the information retrieval key word of importing to public users and be complementary or similar keyword message.
Step 3:
According to the search key matching result of step 2, judge whether the information retrieval key word is effective.If effectively then enter step 4, if invalid then enter step 10.
Step 4:
According to the keyword message that returns in the step 2, all government affairs informations identical, similar or relevant with each key word are retrieved in inquiry portal website structural information data storehouse, comprising: functional department's information, application form information, government affairs notice information etc.
Step 5:
According to the government affairs information that retrieves in the step 4, location and government affairs information coupling or the similar positional information (a plurality of ingress path information of the Web page) of the Web page in site maps.
Step 6:
According to the government affairs information that retrieves in the step 4, inquiry government affairs flow database.
Step 7:
According to the Query Result of government affairs flow database, judge the government affairs service condition that current public users may be in, and return the tutorial message relevant with this government affairs service condition according to the government affairs service condition.
Step 8:
Whole result for retrieval are returned to public users.
Step 9:
The ending message retrieval flow.
Step 10:
Information retrieval key word mismatch information is charged to government affairs retrieve log database.
Step 11:
Judge whether to upgrade government affairs search key database,, then enter step 12, otherwise enter step 13 if need to upgrade government affairs search key database.
Step 12:
The fresh information search key is added in the government affairs search key database, and upgrade the semantic relation between Ontological concept in the government affairs search key database.
Step 13:
The end log management process.
Description of drawings
Fig. 1 prototype system structural representation
Retrieval of Fig. 2 government affairs information and government affairs flow process recommended flowsheet synoptic diagram
Embodiment
Understand and enforcement the present invention the existing embodiments of the invention of describing in conjunction with the accompanying drawings for ease of persons skilled in the art.
As shown in Figure 1, for implementing the prototype system structural representation of method described in the present invention, by at least one public users device 1, at least one information retrieval center 2 reaches at least one website structure information database 301, government affairs search key database 302, government affairs flow database 303, government affairs retrieve log database 304.Public users device 1 can be any wired or wireless communication ability that has, and the device that can carry out message exchange with information retrieval center 2, as PC, mobile phone etc.User terminal 1 is by any wire communication line 401, or wireless communication line 402, carries out alternately with information retrieval center 2.Website structure information database 301 is used for the institutional framework of store website information, the institutional framework of site information is stored by directed networks topology form, each independent Web page is as a node in this topological structure, and the hyperlink relation between the Web page is as internodal limit; In addition, the storage government affairs information relevant with the Web page for example announced key word, approval form title etc. in 301.Government affairs search key database 302 is used for storing government affairs related keyword and the key word (for example limited-price house, passport, entry-exit management etc.) and the internodal relation of site information topological structure that can carry out information retrieval and location for the public.Government affairs key word in 302 adopts the form of body to be described, and the concept matching and the reasoning of semantic hierarchies are provided, to improve the precision ratio and the recall ratio of retrieval.Government affairs flow database 303 is used to store complete trans-departmental or operation flow that department is inner, information such as the government affairs file that each business activity is relevant in the operation flow, executive arm.Government affairs retrieve log database 304 is used to write down the log information that the public finishes the government affairs information retrieval, so that result for retrieval, key word operating position are monitored, instructs 301,302,303 Data Update.301,302,303,304 carry out data interaction by any order control linkage 403 and information retrieval center 2.
Information retrieval center 2, by at least one government affairs door device 201, at least one information retrieval engine apparatus 202, at least one government affairs flow process recommended engine device 203 is formed.Government affairs door device 201 is by order control linkage 403, with device 202,203, and is responsible for the execution of whole information retrieval and business recommended process and finishes information interaction with public users device 1.Device 202 is responsible for being received from 201 information retrieval key word, according to the key word in the government affairs search key database 302, query web structural information data storehouse 301, and return and keyword matching or relevant government affairs information in modes such as figure, texts, for example application form, government affairs bulletin etc., and return the Web page the positional information in portal website relevant simultaneously with government affairs information.Device 203 is responsible for according to 202 information of returning, inquiry government affairs flow database 303, and return the current government affairs service condition of the public relevant with government affairs information, and responsible functional department's information of handling a last link or next link government affairs information, comprise responsible official and contact method thereof, office, department's network address etc.
In the specific implementation process of the present invention, can dispose a plurality of distributed information retrieval center 2 as required, and a plurality of information retrieval center 2 can be carried out information and data interaction mutually.In addition, the physical centralization configuration can be carried out in information retrieval center 2 and 301,302,303, also can carry out decentralized configuration.
As shown in Figure 2, existing in conjunction with prototype system structural representation shown in Figure 1 for implementing the trust decisions process flow diagram of method described in the present invention, concrete implementation step is described in detail as follows:
Step 1:
Public users is used public users device 1, by communication line 401 or 402, connects with government affairs door device 201.Public users is by public users device 1 input information search key, and the information retrieval key word is passed to government affairs door device 201 by 401 or 402.Government affairs door device 201 receives the information retrieval key word, and the control flow of ready message retrieval.
Step 2:
Government affairs door device 201 is passed to information retrieval engine apparatus 202 with the information retrieval key word.The information retrieval engine apparatus, is searched and is returned the information retrieval key word of importing to public users and be complementary or similar keyword message in government affairs search key database according to the information retrieval key word.
Government affairs key word in the government affairs search key database 302 adopts the body form to be described, and all key words are organized with the form of notion in 302.Information retrieval keyword matching process is according to ontology model notion to be carried out the process of similarity coupling and reasoning, and returns and identical, the close keyword message of information retrieval key word semanteme.For example when the information retrieval key word was " limited-price house ", the possibility of result that information retrieval keyword matching process is returned comprised identical or close keyword messages such as " limited-price house ", " two limit rooms ".
Step 3:
Information retrieval engine apparatus 202 judges according to the search key matching result of step 2 whether the information retrieval key word is effective.If matching result is not empty, then matching result is effective, enters step 4, otherwise matching result is invalid, enters step 10.
Step 4:
Information retrieval engine apparatus 202 is according to the keyword message that returns in the step 2, inquiry portal website structural information data storehouse, retrieve all government affairs informations identical, similar or relevant, comprising: functional department's information, application form information, government affairs notice information etc. with each key word.Information retrieval engine apparatus 202 is back to door device 201 with government affairs information.
Step 5:
Information retrieval engine apparatus 202 is according to the government affairs information of returning in the step 4, and location and government affairs information are mated or the similar a plurality of ingress path information of the Web page in site maps.The ingress path information of the Web page can literal, form such as visualized graphs, and expression enters hyperlink path in this portal website of this Web page, thereby makes things convenient for public's location related Web page fast in portal website.Information retrieval engine apparatus 202 is back to government affairs door device 201 with Web page entry information.
Step 6:
Step 7:
Government affairs flow process recommended engine device 203 Query Results according to the government affairs flow database are judged the government affairs service condition that current public users may be in, and are returned the tutorial message relevant with this government affairs service condition according to the government affairs service condition.
For example, the government affairs information of returning in the step 4 comprises " limited-price house application form " information, if comprise " limited-price house application " business relevant with " limited-price house application form " information in the government affairs flow database, then deducibility public users is current may be for " the limited-price house application form is made a report on " state.According to public users residing " the limited-price house application form is made a report on " state, can infer a last service condition and next service condition of the government affairs flow process relevant with this state.According to a last service condition and next service condition, government affairs flow process tutorial message can be returned to public users.Tutorial message can comprise, the functional government departments that a last service condition is relevant with next service condition, the responsible official of functional department and contact method thereof, office, department's network address etc.
Step 8:
Whole result for retrieval are returned to public users, result for retrieval comprises: the government affairs information relevant with the information retrieval key word, the ingress path information of the Web page in the website relevant, the government affairs business state information relevant and the tutorial message relevant with the government affairs service condition with the information retrieval key word with the information retrieval key word.
Step 9:
The ending message retrieval flow.
Step 10:
Information retrieval engine apparatus 202 is charged to government affairs retrieve log database with the information retrieval key word mismatch information of mismatch.
Step 11:
The managerial personnel of portal website judge whether to upgrade government affairs search key database, if the information retrieval key word of mismatch is associated with existing any information in the portal website, then need upgrade government affairs search key database, enter step 12, otherwise enter step 13.
Step 12:
The fresh information search key is added in the government affairs search key database, and upgrade the semantic relation between Ontological concept in the government affairs search key database.
Step 13:
The end log management process.
The inventive method for public users provides government affairs information retrieval and government affairs flow process guiding function, can be given full play to the advantage of E-Government informatization and business process reengineering from the public users angle.Specifically, the inventive method is for public users provides based on the government affairs information of government portals information organization structure and the search function of service, improved the ability that public users is located government affairs information and service fast; According to the conspiracy relation in the specific government affairs flow process between government department,, can effectively improve the work efficiency of public users for public users provides the guidance of finishing the government affairs flow process smoothly.
In the specific embodiment of the invention, critical system structure and the method flow of implementing the inventive method have been introduced.Above embodiment is only unrestricted in order to technical scheme of the present invention to be described, the person skilled of this area should be appreciated that and can make amendment or be equal to replacement technical scheme of the present invention, and do not break away from the spirit and scope of technical solution of the present invention.
Claims (9)
1. service-oriented information retrieval method during an E-Government is used, from general public's angle, at the information organization structure of government affairs portal website and the search method of trans-departmental online public affair flow process, it is characterized in that carrying out following steps: step (1) is according to the search key of public users, structural information to the website is retrieved, location government affairs information and service fast: step (2) is according to the structural information result for retrieval, inquiry government affairs flow data, judge current government affairs service condition, and return relevant government affairs flow process tutorial message according to the government affairs service condition; Step (3) administers and maintains searching system according to historical retrieve log information.
2. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1, it is characterized in that step (1) further comprises: in government affairs search key database, search and return the information retrieval key word of importing to public users and be complementary or similar keyword message; Judge the validity of search key.
3. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1 is characterized in that step (1) further comprises: with invalid search key, be stored to government affairs retrieve log database.
4. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1, it is characterized in that step (1) further comprises: according to the effective matching result of search key, inquiry portal website structural information data storehouse, retrieve all government affairs informations identical, similar or relevant, comprising: functional department's information, application form information, government affairs notice information etc. with each key word.
5. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1, it is characterized in that step (1) further comprises: according to the government affairs information that retrieves, location and government affairs information coupling or the similar positional information of the Web page in site maps.
6. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1 is characterized in that step (2) further comprises: according to the government affairs information that retrieves, and inquiry government affairs flow database.
7. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1, it is characterized in that step (2) further comprises: according to the Query Result of government affairs flow database, judge the government affairs service condition that current public users may be in, and return the tutorial message relevant with this government affairs service condition according to the government affairs service condition.
8. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1 is characterized in that step (2) further comprises: whole government affairs informations and tutorial message are returned to public users.
9. service-oriented information retrieval method in using according to the described sub-government affairs of claim 1 is characterized in that step (3) further comprises: according to government affairs retrieve log database, upgrade government affairs search key database.
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103235801A (en) * | 2013-04-15 | 2013-08-07 | 武汉理工大学 | Semantic Web service combination method and system based on user requirements |
| CN104182530A (en) * | 2014-08-28 | 2014-12-03 | 广州市海珠区电子政务技术信息中心 | Government service instruction method and system |
| CN105678675A (en) * | 2016-03-02 | 2016-06-15 | 江苏国泰智慧软件股份有限公司 | Node query method and system for business item and query server |
| CN106296542A (en) * | 2016-08-12 | 2017-01-04 | 西安鼎蓝通信技术有限公司 | A kind of government affairs information querying method and device |
| CN106294676A (en) * | 2016-08-05 | 2017-01-04 | 张家口乐淘商贸有限公司 | A kind of data retrieval method of ecommerce government system |
| CN107798476A (en) * | 2017-10-25 | 2018-03-13 | 南京感动科技有限公司 | A kind of virtual interactive interface process management system based on swim-lane diagram |
| CN108038229A (en) * | 2017-12-25 | 2018-05-15 | 河北省科学院应用数学研究所 | Government affairs information search method, system and terminal device |
| CN108416720A (en) * | 2018-03-07 | 2018-08-17 | 淮阴师范学院 | Affairs are led do method and system in real time |
| CN108846641A (en) * | 2018-06-21 | 2018-11-20 | 甘肃万维信息技术有限责任公司 | A kind of method and system of government affairs service item distribution |
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- 2008-12-31 CN CNA2008102466424A patent/CN101464891A/en active Pending
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103235801A (en) * | 2013-04-15 | 2013-08-07 | 武汉理工大学 | Semantic Web service combination method and system based on user requirements |
| CN104182530A (en) * | 2014-08-28 | 2014-12-03 | 广州市海珠区电子政务技术信息中心 | Government service instruction method and system |
| CN105678675A (en) * | 2016-03-02 | 2016-06-15 | 江苏国泰智慧软件股份有限公司 | Node query method and system for business item and query server |
| CN105678675B (en) * | 2016-03-02 | 2020-02-18 | 江苏国泰智慧软件股份有限公司 | Affair handling node query method, and server and system applicable to affair handling node query method |
| CN106294676A (en) * | 2016-08-05 | 2017-01-04 | 张家口乐淘商贸有限公司 | A kind of data retrieval method of ecommerce government system |
| CN106294676B (en) * | 2016-08-05 | 2017-05-31 | 张家口乐淘商贸有限公司 | A kind of data retrieval method of ecommerce government system |
| CN106296542A (en) * | 2016-08-12 | 2017-01-04 | 西安鼎蓝通信技术有限公司 | A kind of government affairs information querying method and device |
| CN107798476A (en) * | 2017-10-25 | 2018-03-13 | 南京感动科技有限公司 | A kind of virtual interactive interface process management system based on swim-lane diagram |
| CN108038229A (en) * | 2017-12-25 | 2018-05-15 | 河北省科学院应用数学研究所 | Government affairs information search method, system and terminal device |
| CN108416720A (en) * | 2018-03-07 | 2018-08-17 | 淮阴师范学院 | Affairs are led do method and system in real time |
| CN108846641A (en) * | 2018-06-21 | 2018-11-20 | 甘肃万维信息技术有限责任公司 | A kind of method and system of government affairs service item distribution |
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Application publication date: 20090624 |