CN104135579B - A kind of implementation method of the mobile phone speech message-leaving function based on IVR - Google Patents
A kind of implementation method of the mobile phone speech message-leaving function based on IVR Download PDFInfo
- Publication number
- CN104135579B CN104135579B CN201410427210.9A CN201410427210A CN104135579B CN 104135579 B CN104135579 B CN 104135579B CN 201410427210 A CN201410427210 A CN 201410427210A CN 104135579 B CN104135579 B CN 104135579B
- Authority
- CN
- China
- Prior art keywords
- mobile phone
- call
- ivr
- server
- service server
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Landscapes
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
The present invention relates to a kind of implementation method of the mobile phone speech message-leaving function based on IVR.The method：First, speech data is uploaded to service server by MPTY mobile phone, and audio call is asked to service server；After the service server receives the request of the MPTY mobile phone, by request operation note on the data base of service server, and call audio call interface that voice call request is sent to call center's ivr server；Call center's ivr server asynchronous execution call function is called to the side's of answering mobile phone；After end of calling, call center's ivr server readjustment calling result phase is to the service server, and is sent to MPTY mobile phone by result phase is called by the service server.The inventive method realizes IVR platforms are used indirectly on mobile phone, carries out the operation expanding function of tone information；The application flexibility of the language message-leaving function of IVR is improve, system development costs and development difficulty is reduced.
Description
Technical field
The present invention relates to the mobile Internet communications field, especially a kind of reality of the mobile phone speech message-leaving function based on IVR
Existing method.
Background technology
The tone information function of mobile phone, using telecommunications network and computer processing system storage, transmits and extraction voice at present
Information.User to telecommunication department application and go through the formalities obtain oneself Voice mail Number and password.Others can dial this
Individual number message, I dials this number and can listen to message.Service similar to one of telegraphone, when failing to connect in time
When listening incoming call, can future electrotransfer in voice mail.Tone information needs to use cooperatively with call forwarding and short message.Because
Call forwarding can be transferred to voice mail incoming call, and short message will notify there is newer message in voice mail.
Wherein interactive voice response (IVR) in tone information functionally, be the important procedure of Self-Service, guide user
Carry out selection operation, automatic speech to enter for, be automatically performed additional function.User can be made 24 hours one day at any time all using IVR
Information service can be obtained, is improved service quality, and coordinates user operating process.
The content of the invention
It is an object of the invention to provide a kind of application flexibility of the language message-leaving function that improve IVR, reduces system
The implementation method of the mobile phone speech message-leaving function based on IVR of development cost and development difficulty.
For achieving the above object, the technical scheme is that：A kind of realization of the mobile phone speech message-leaving function based on IVR
Method, comprises the steps,
S1：MPTY mobile phone, the side's of answering mobile phone, service server and call center's ivr server are provided；
S2：The MPTY mobile phone uploads speech data to the service server, and asks voice to service server
Calling；
S3：After the service server receives the request of the MPTY mobile phone, request operation note is taken in business
On the data base of business device, and call audio call interface that voice call request is sent to call center's ivr server；
S4：Call center's ivr server asynchronous execution call function is called to the side's of answering mobile phone；
S5：After end of calling, call center's ivr server readjustment calling result phase is to the service server；
S6：The service server is sent to MPTY mobile phone by result phase is called.
In embodiments of the present invention, in step S3, the service server calls audio call interface to exhale voice
Request is made to be sent to call center's ivr server, i.e., described service server is by mark ID of MPTY mobile phone, the side of answering
Phone number and speech data are sent to call center's ivr server；Mark ID of the MPTY mobile phone is 16 md5 encryptions
Code, 16 md5 encryption codes are synthesized by md5 encryption by user name, password and timestamp；The speech data is 8K8bit's
Monophonic voices file.
In embodiments of the present invention, step S4, specific as follows：
S41：Whether the side's of answering mobile phone described in judging is in off-mode, is not if so, called；If it is not, execution step
S42；
S42：The side's of answering mobile phone is called, if three times call equal dont answer, is no longer called；Otherwise, send language
Sound data are to the side's of answering mobile phone, end of calling.
In embodiments of the present invention, also include service server timing to the call center before step S6
Ivr server calls query call result interface, with the calling result phase before acquisition.
In embodiments of the present invention, the service server timing calls inquiry to exhale to call center's ivr server
Result interface, i.e., described service server is made to send enterprise's mark of MPTY mobile phone, user name, password and IVR task IDs
To call center's ivr server, call center's ivr server by the call time of the MPTY mobile phone, the MPTY handss
Machine corresponds to the number of the side's of answering mobile phone and whether the result of successful call is sent to the service server.
In embodiments of the present invention, step S6, the service server are sent to MPTY by result phase is called
Mobile phone is realized by way of message push.
Compared to prior art, the invention has the advantages that：
1st, handset call side of the present invention and service server intercommunication, directly do not initiate to ask with call center's ivr server,
Realized and call center's ivr server intercommunication by service server.Reduce mobile phone application uses limitation, improves tone information
The range of application of function, especially in the application of mobile phone terminal business；
2nd, callback interface and the asynchronous timing of service server is actively called to inquire about and the side of depositing by call center's ivr server
Formula, obtains the state of calling result, it is ensured that calling result precisely feeds back to promoter；
3rd, service server is given by the operation interacted with call center's ivr server；Eliminate script mobile phone and use language
Sound message-leaving function, the required complicated restrictive condition for possessing, specific call flow is fully transparent for mobile phone terminal, so as to drop
The use threshold of low cell-phone language message；
4th, realized and call center's ivr server intercommunication by service server unification, reduce IVR platform account numbers and open time
Number；Only need to the service server owner collect the charges, it is not necessary to charge to each mobile phone terminal user, so facilitate receipts
Take flow process；
5th, call center's ivr server has opened simple interactive interface, and service server easily and fast can be carried out
Exploitation.
Description of the drawings
Fig. 1 is inventive network topology diagram.
Fig. 2 is the inventive method flow chart.
Specific embodiment
Below in conjunction with the accompanying drawings, technical scheme is specifically described.
A kind of implementation method of the mobile phone speech message-leaving function based on IVR of the present invention, comprises the steps,
S1：MPTY mobile phone, the side's of answering mobile phone, service server and call center's ivr server are provided；
S2：The MPTY mobile phone uploads speech data to the service server, and asks voice to service server
Calling；
S3：After the service server receives the request of the MPTY mobile phone, request operation note is taken in business
On the data base of business device, and call audio call interface that voice call request is sent to call center's ivr server；
The service server calls audio call interface that voice call request is sent to the call center IVR services
Device, i.e., described service server are sent to mark ID of MPTY mobile phone, the side's of answering phone number and speech data in calling
Heart ivr server；Mark ID of the MPTY mobile phone is 16 md5 encryption codes, and 16 md5 encryption codes are by user name, close
Code and timestamp are synthesized by md5 encryption；Monophonic voices file of the speech data for 8K8bit；
S4：Call center's ivr server asynchronous execution call function is called to the side's of answering mobile phone, concrete to be：
S41：Whether the side's of answering mobile phone described in judging is in off-mode, is not if so, called；If it is not, execution step
S42；
S42：The side's of answering mobile phone is called, if three times call equal dont answer, is no longer called；Otherwise, send language
Sound data are to the side's of answering mobile phone, end of calling；
S5：After end of calling, call center's ivr server readjustment calling result phase is to the service server；
S6：Calling result phase is sent to MPTY mobile phone by way of message push by the service server.
Also include before step S6 that service server timing calls inquiry to call center's ivr server
Enterprise's mark of MPTY mobile phone, user name, password and IVR task IDs are sent out by calling result interface, i.e., described service server
Deliver to call center's ivr server, call center's ivr server by the call time of the MPTY mobile phone, the MPTY
Mobile phone corresponds to the number of the side's of answering mobile phone and whether the result of successful call is sent to the service server.
The specific embodiment of the present invention is as follows.
As shown in figure 1, call center's ivr server：It is the core component of this scheme, it realizes receiving from the Internet
Call request, perform call operation, will calling result return to requestor.
Call center's ivr server has been opened to the outside world two HTTP ability interfaces：
1st, audio call interface
1.1 interfaces are described：
Request tone information, sends the relevant informations such as telephone number to be called and voice address；
1.2 request：
HTTP POST
/sendVoiceMsg
The hyperlink request parameter of callbackUrl；
1.3 returning result：
{
"result":100,
"describe":""
}
2nd, query call result interface
1.1 interfaces are described：
The implementing result of call request before inquiry；
1.2 request：
HTTP POST/GET
/queryCallResult
1.3 returning result：
{
"result":100,
"describe":"",
"callStatus":{}
}
Service server：As tone information function, the middle-agent role of call request step.It is have received from handss
The call request of generator terminal and speech data.By call request, call center's ivr server is transmitted to.And can be calling
Operating result, is pushed to MPTY mobile phone.
MPTY mobile phone：The promoter of tone information.
The side's of answering mobile phone：The final recipient of tone information.
As shown in Fig. 2 the circulation process of this scheme functional realiey is as follows：
（1）MPTY mobile phone uploads voice speech data and asks audio call to service server；
（2）After service server receives the request of mobile phone, by request operation note on the data base of service server.
And calling interface audio call interface is given to call center's ivr server request operation；
（3）Call center's ivr server asynchronous execution call function.Each calling task, can only at most call three times.Such as
Fruit called-number is in off-mode, would not be called, can just be called after waiting mobile phone power-on.After end of calling,
Service server calling result is notified in " callbackUrl " for calling audio call interface incoming according to service server；
（4）As various uncertain factors, call center's ivr server readjustment notify calling result phase, may fail,
So service server needs out asynchronous feature, regularly query call result interface is called to obtain to call center's ivr server
The state of request call task before；
（5）Service server notifies the state of calling result to mobile phone by way of message push.
It is more than presently preferred embodiments of the present invention, all changes made according to technical solution of the present invention, produced function are made
During with scope without departing from technical solution of the present invention, protection scope of the present invention is belonged to.
Claims (5)
1. a kind of implementation method of the mobile phone speech message-leaving function based on IVR, it is characterised in that：Comprise the steps,
S1：MPTY mobile phone, the side's of answering mobile phone, service server and call center's ivr server are provided；
S2：The MPTY mobile phone uploads speech data to the service server, and asks audio call to service server；
S3：After the service server receives the request of the MPTY mobile phone, operation note will be asked in service server
Data base on, and call audio call interface that voice call request is sent to call center's ivr server；The industry
Voice call request is sent to call center's ivr server, i.e., described business by business server calls audio call interface
Mark ID of MPTY mobile phone, the side's of answering phone number and speech data are sent to call center's ivr server by server；Institute
Mark ID for stating MPTY mobile phone is 16 md5 encryption codes, and 16 md5 encryption codes pass through by user name, password and timestamp
Md5 encryption synthesizes；Monophonic voices file of the speech data for 8K8bit；
S4：Call center's ivr server asynchronous execution call function is called to the side's of answering mobile phone；
S5：After end of calling, call center's ivr server readjustment calling result phase is to the service server；
S6：The service server is sent to MPTY mobile phone by result phase is called.
2. the implementation method of a kind of mobile phone speech message-leaving function based on IVR according to claim 1, it is characterised in that：
Step S4, it is specific as follows：
S41：Whether the side's of answering mobile phone described in judging is in off-mode, is not if so, called；If it is not, execution step S42；
S42：The side's of answering mobile phone is called, if three times call equal dont answer, is no longer called；Otherwise, send voice number
According to the side's of answering mobile phone, end of calling.
3. the implementation method of a kind of mobile phone speech message-leaving function based on IVR according to claim 1, it is characterised in that：
Also include before step S6 that service server timing calls query call result to call center's ivr server
Interface, with the calling result phase before acquisition.
4. the implementation method of a kind of mobile phone speech message-leaving function based on IVR according to claim 3, it is characterised in that：
The service server timing calls query call result interface, i.e., described business service to call center's ivr server
Device sends enterprise's mark of MPTY mobile phone, user name, password and IVR task IDs to call center's ivr server, described to exhale
Cry center ivr server by the call time of the MPTY mobile phone, the MPTY mobile phone corresponds to the number of the side's of answering mobile phone and is
The result of no successful call is sent to the service server.
5. the implementation method of a kind of mobile phone speech message-leaving function based on IVR according to claim 1, it is characterised in that：
Step S6, the service server will call result phase and be sent to MPTY mobile phone to be realized by way of message push
's.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410427210.9A CN104135579B (en) | 2014-08-28 | 2014-08-28 | A kind of implementation method of the mobile phone speech message-leaving function based on IVR |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410427210.9A CN104135579B (en) | 2014-08-28 | 2014-08-28 | A kind of implementation method of the mobile phone speech message-leaving function based on IVR |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104135579A CN104135579A (en) | 2014-11-05 |
| CN104135579B true CN104135579B (en) | 2017-04-05 |
Family
ID=51808099
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410427210.9A Active CN104135579B (en) | 2014-08-28 | 2014-08-28 | A kind of implementation method of the mobile phone speech message-leaving function based on IVR |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104135579B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105245534A (en) * | 2015-10-22 | 2016-01-13 | 中国移动通信集团江苏有限公司 | Call result feedback method, server, terminal and system |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102572142A (en) * | 2010-12-15 | 2012-07-11 | 中兴通讯股份有限公司 | Voice mailbox processing method and system |
| CN103250402A (en) * | 2010-08-24 | 2013-08-14 | 株式会社克尔盖特 | Voice-screen ARS service system, method for providing same, and computer-eadable recording medium |
| CN103297627A (en) * | 2012-02-28 | 2013-09-11 | 中兴通讯股份有限公司 | Method, device and system for processing message |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8571584B1 (en) * | 2003-04-03 | 2013-10-29 | Smith Micro Software, Inc. | Delivery of voice data from multimedia messaging service messages |
| CN100474947C (en) * | 2005-07-21 | 2009-04-01 | 华为技术有限公司 | Method for communication system active transmitting speech information to user apparatus |
| CN102045653B (en) * | 2009-10-26 | 2015-05-20 | 中兴通讯股份有限公司 | System and method for realizing IP (Internet Protocol) voice mailbox outbound |
| CN103259941B (en) * | 2013-05-22 | 2016-01-20 | 网易（杭州）网络有限公司 | A kind of method, stored-program control exchange and system for realizing tone information |
-
2014
- 2014-08-28 CN CN201410427210.9A patent/CN104135579B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103250402A (en) * | 2010-08-24 | 2013-08-14 | 株式会社克尔盖特 | Voice-screen ARS service system, method for providing same, and computer-eadable recording medium |
| CN102572142A (en) * | 2010-12-15 | 2012-07-11 | 中兴通讯股份有限公司 | Voice mailbox processing method and system |
| CN103297627A (en) * | 2012-02-28 | 2013-09-11 | 中兴通讯股份有限公司 | Method, device and system for processing message |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104135579A (en) | 2014-11-05 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110891124B (en) | System for artificial intelligence pick-up call | |
| CN105119877B (en) | Speech verification method, apparatus and system | |
| US9560205B2 (en) | Methods and apparatus for providing messaging using voicemail | |
| US7302273B2 (en) | System and method for providing interactive wireless data and voice based services | |
| US20100241664A1 (en) | Smart web pages provisioning system and method for mobile devices | |
| US10616282B2 (en) | Network voice communication method and system implemented based on web communication plug-in | |
| MX2011001919A (en) | Method and system for scheduling phone call using sms. | |
| EP2929677A1 (en) | Method and devices for language determination for voice to text transcription of phone calls | |
| US8036347B1 (en) | Method and apparatus providing additional information to an interactive voice response (IVR) system user | |
| US8805330B1 (en) | Audio phone number capture, conversion, and use | |
| CN104247473B (en) | Terminal device, interactive voice answering equipment, missed call system for prompting and method | |
| US8811588B2 (en) | Method and system for managing multiple simultaneously placed calls | |
| US20120295602A1 (en) | Method and apparatus for providing called party data to a subscriber of a call forwarding system via at least one mobile network | |
| CN106161177B (en) | Method and system for realizing intercommunication between voice mail system and converged communication system | |
| CN104065787A (en) | Discovering And Using Phone Number Location Information | |
| CN101394436A (en) | Click dialing method, system and customer end based on fixed network | |
| CN104135579B (en) | A kind of implementation method of the mobile phone speech message-leaving function based on IVR | |
| CN103229494A (en) | Service server device, service provision method, and service provision program | |
| US8768296B2 (en) | Method and apparatus for random access of voice mail messages | |
| US9031215B2 (en) | Method and apparatus for new subscriber access to telephony features | |
| CN107277284A (en) | Audio communication method and system, storage device based on VoLTE | |
| US10818295B1 (en) | Maintaining network connections | |
| US9042528B2 (en) | Data communication | |
| CN108696832A (en) | Call handling method, device and equipment, computer readable storage medium | |
| WO2011113481A1 (en) | Establishing a telecommunications conference |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |