CN104125356B - Based on two-way synchronization method and the system of the OTA website service of VoIP - Google Patents
Based on two-way synchronization method and the system of the OTA website service of VoIP Download PDFInfo
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- CN104125356B CN104125356B CN201410390441.7A CN201410390441A CN104125356B CN 104125356 B CN104125356 B CN 104125356B CN 201410390441 A CN201410390441 A CN 201410390441A CN 104125356 B CN104125356 B CN 104125356B
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Abstract
The invention discloses a kind of bi-directional synchronization system and method for the OTA website service based on VoIP, method comprises: S
1, APP application is installed in mobile phone, at client service, APP simulator is installed; S
2, the whether successful connecting wireless network of APP application detection of handset, if so, call is set to voip network phone; S
3, APP application fetches mobile phone identity identification information and be sent to client service; S
4, APP application intercepts in mobile phone the picture of the online service shown, and is sent to client service; S
5, client is handset allocation call center seat, starts APP simulator, the unique identifier of call center's seat is sent in APP application by APP simulator; S
6, APP simulator intercepts the picture of service content in display, and is sent in APP application.Present invention achieves the bi-directional synchronization of the client service of user and OTA website, improve operating efficiency.
Description
Technical field
The present invention relates to voip network telephony field, particularly relate to a kind of two-way synchronization method and system of the OTA website service based on VoIP.
Background technology
VoIP (a kind of communication network protocol) is a kind of by analog signal figure, on IP (agreement interconnected between network) network, the procotol transmitted in real time is done with the form of data packet, the maximum advantage of VoIP is the environment that can adopt the Internet and global ip interconnection widely, provides more than traditional business, better serves.
But, for existing OTA website (online tourism website), for user provides service substantially to adopt 400 phones (a kind of calling and called share the talking mode of business), this talking mode makes to be only limitted to speech exchange between the contact staff of user and OTA website, cause to provide more intuitive online service for user, and 400 phone cause OTA website company to need to bear a large amount of costs of the phone call, virtually improve the cost of serving of OTA website company.And in the prior art, OTA website does not adopt based on voip technology for user provides the correlation technique of online service too much, and therefore, for a person skilled in the art, this has very large researching value and room for improvement on the one hand.
Summary of the invention
The technical problem to be solved in the present invention substantially all adopts 400 phones to provide voice service for user to overcome OTA website in prior art, and seldom adopt the defect of the correlation technique that online service is provided for user based on voip technology, a kind of two-way synchronization method and system of the OTA website service based on VoIP are provided.
The present invention solves above-mentioned technical problem by following technical proposals:
The invention provides a kind of two-way synchronization method of the OTA website service based on VoIP, its feature is, comprises the following steps:
S
1, APP (application program) application of described OTA website service is installed in mobile phone, client service in described OTA website install one with the APP simulator of described APP application of synchronized;
S
2, described mobile phone open described APP apply and after sending a call signal to described client service, described APP application detects the whether successful connecting wireless network of described mobile phone automatically, and when being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
S
3, described APP application extracts the identity identification information of described mobile phone automatically, described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
S
4, user by described APP application choose described OTA website online service and send the request signal of the described online service of a request to described client service after, described APP application intercepts the picture of the described online service shown in mobile phone automatically, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service user chosen to described client service; Preferably, the online service that user chooses is plane ticket booking service or hotel reservation service;
S
5, described client service is after receiving described request signal, for the unique corresponding call center's seat of described handset allocation one, described call center seat starts described APP simulator, and the unique identifier of described call center seat is sent in the APP application of described mobile phone by described APP simulator;
S
6, described APP simulator receiving after the APP of user by described mobile phone apply the selection instruction sent, for user inquires about the service content that described online service provides, and automatically intercept the picture of the described service content shown in described APP simulator, and the picture of described service content is sent in the APP application of described mobile phone based on the unique identifier of described mobile phone by wireless network, with by the picture synchronization of described service content in the mobile phone of user.
Preferably, step S
2in judge mobile phone success connecting wireless network after, also continue to judge whether described wireless network is Wi-Fi (a kind of technology that the terminal such as PC, handheld device wirelessly can be connected to each other) network, if, then the call between described mobile phone and described client service is set to voip network phone, if not, then the call between described mobile phone and described client service is set to the call that calling and called share business, then process ends.
Preferably, the unique identifier of described mobile phone is phone number or IMEI number (mobile device international identity code).
Preferably, step S
6described in selection instruction be phonetic order, touch screen selection instruction or button selection instruction.
The object of the invention is to the bi-directional synchronization system additionally providing a kind of OTA website service based on VoIP, its feature is, comprise the client service of mobile phone and described OTA website, the APP application of described OTA website service is installed in mobile phone, the APP simulator of one and described APP application of synchronized is installed at the client service of described OTA website;
Described mobile phone open described APP apply and after sending a call signal to described client service, described APP application is used for automatically detecting the whether successful connecting wireless network of described mobile phone, and when being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
Described APP application is also for automatically extracting the identity identification information of described mobile phone, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
User by described APP application choose described OTA website online service and send the request signal of the described online service of a request to described client service after, described APP application is also for automatically intercepting the picture of the described online service shown in mobile phone, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service user chosen to described client service;
Described client service is used for after receiving described request signal, for the unique corresponding call center's seat of described handset allocation one, described call center seat is for starting described APP simulator, and described APP simulator is used for the unique identifier of described call center seat to be sent in the APP application of described mobile phone;
Described APP simulator is used for receiving after the APP of user by described mobile phone apply the selection instruction sent, for user inquires about the service content that described online service provides, and automatically intercept the picture of the described service content shown in described APP simulator, and the picture of described service content is sent in the APP application of described mobile phone based on the unique identifier of described mobile phone by wireless network, with by the picture synchronization of described service content in the mobile phone of user.
Preferably, after described APP is applied in and judges mobile phone success connecting wireless network, also judge whether described wireless network is Wi-Fi network for continuing, if, then the call between described mobile phone and described client service is set to voip network phone, if not, then the call between described mobile phone and described client service is set to the call that calling and called share business, does not then do action.
Preferably, the unique identifier of described mobile phone is phone number or IMEI number.
Preferably, described selection instruction is phonetic order, touch screen selection instruction or button selection instruction.
Positive progressive effect of the present invention is: the present invention utilizes voip network telephony to achieve bi-directional synchronization between the client service of user and OTA website, improve the operating efficiency of client service, can the mobile phone picture of real time remote simultaneous user, customer service is allowed to understand demand and the query of user quickly, and bi-directional synchronization technology can allow customer service operated client in simulator, in real time to user's simultaneous operation result, and real-time confirmation, the situation reducing operate miss occurs, improves efficiency of service.Meanwhile, utilize voip network telephony also to save a large amount of costs of the phone call for OTA website company, reduce the cost that OTA website provides online service.
Accompanying drawing explanation
Fig. 1 is the structural representation of the bi-directional synchronization system of the OTA website service based on VoIP of a preferred embodiment of the present invention.
Fig. 2 is the flow chart of the two-way synchronization method of the OTA website service based on VoIP of a preferred embodiment of the present invention.
Embodiment
Mode below by embodiment further illustrates the present invention, but does not therefore limit the present invention among described scope of embodiments.
As shown in Figure 1, the bi-directional synchronization system of the OTA website service based on VoIP of the present invention comprises the client service 2 of a mobile phone 1 and described OTA website, the APP application 11 of described OTA website service is installed in described mobile phone 1, in the client service 2 of described OTA website, is provided with one applies 11 synchronous APP simulators 21 with described APP.
User is when needs carry out order placement service on described OTA website, first can open described APP and apply 11 in described mobile phone 1, and send a call signal by described APP application 11 to described client service 2, described APP application 11 can detect the network environment residing for described mobile phone 1 automatically, to determine to adopt which kind of talking mode to communicate, particularly, described APP application 11 in the present embodiment can detect described mobile phone and whether successfully connect Wi-Fi network, if, then the call between described mobile phone 1 and described client service 2 is set to voip network phone, if not, then the call between described mobile phone 1 and described client service 2 is set to 400 phones, and no longer perform follow-up two-way synchronization operation, and continue to use the voice communication operation of 400 traditional phones, determine after mobile phone successfully connects Wi-Fi with this, directly communicated by wireless network.
The identity identification information of described mobile phone 1 is also extracted in described APP application 11 automatically, concrete field can comprise the current geographical position of user mobile phone, the logging status of the OTA website of user mobile phone, the current version of user mobile phone, mobile phone model, operator and phone number, IMEI number etc., wherein said identity identification information comprises the unique identifier of described mobile phone, for identifying the unique identity of described mobile phone, phone number or IMEI number specifically can be adopted as described unique identifier, described identity identification information is also sent to described client service 2 by Wi-Fi network by described APP application 11.
User is after the described APP application 11 of unlatching, the various service items of described OTA website can be presented by described APP application 11, such as plane ticket booking service, hotel reservation service etc., (wherein online service such as can for above-mentioned plane ticket booking service to choose the online service of described OTA website user by described APP application 11, hotel reservation service etc.) and send the request signal of the described online service of a request to described client service 2 after, described APP application 11 also intercepts the picture of the described online service shown in mobile phone automatically, and by Wi-Fi network, the picture of described online service is sent to client service 2, thus realize the picture synchronization of the online service user shown in user mobile phone chosen to described client service 2, by the picture synchronization display in user mobile phone to client service.
Described client service 2 is after receiving described request signal, unique corresponding call center's seat can be distributed for described mobile phone 1, and then described call center seat starts described APP simulator 21, the unique identifier of described call center seat can be sent in the APP application 11 of described mobile phone by described APP simulator 21.
User can send the selection instruction for online service by the APP application 11 in mobile phone, specifically realize by generating phonetic order, touch screen selection instruction or button selection instruction, described APP simulator 21 can receive the selection instruction that user sends upon actuation, when user by selecting command request customer service help places an order or other operate, the customer service of call center's seat can use APP simulator 21 to operate, and helps user to place an order or performs other operations; User also can pass through the direct statement into question of phonetic order or requirement, the hotel that the customer service of call center's seat can be answered a question accordingly fast, helped customer inquiries also to make a reservation for specify by APP simulator 21 or flight, finally to help user to complete the associative operation of corresponding online service according to the selection instruction of user.Described APP simulator 21 is inquiring service content that online service provides and after performing corresponding operation for user, automatically the picture after the described service content or executable operations shown in described APP simulator 21 can be intercepted, and locate unique user mobile phone based on the unique identifier of described mobile phone, by Wi-Fi network, the picture after described service content or executable operations is sent in the APP application 11 of described mobile phone, with by the picture synchronization after described service content or executable operations in the mobile phone of user, make user understand corresponding operating result in time.Customer service can also confirm then and there with user, if user confirms, then inquires that user oneself places an order or help it to place an order, if user thinks that oneself places an order, then allows the hotel of user on mobile phone or air ticket details page operate.
As shown in Figure 2, the two-way synchronization method of the present invention's OTA website service based on VoIP of utilizing the bi-directional synchronization system of the OTA website service based on VoIP of the present embodiment to realize comprises the following steps:
Step 101, the APP application of described OTA website service is installed in mobile phone, client service in described OTA website install one with the APP simulator of described APP application of synchronized.
Step 102, described mobile phone open described APP apply and after sending a call signal to described client service, described APP application automatically detects described mobile phone and whether successfully connects Wi-Fi network, if, then the call between described mobile phone and described client service is set to voip network phone, and perform step 103, if not, then the call between described mobile phone and described client service is set to the call (400 phone) that calling and called share business, then process ends.
The identity identification information of described mobile phone is extracted in step 103, described APP application automatically, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by Wi-Fi network.
Step 104, user by described APP application choose described OTA website online service and send the request signal of the described online service of a request to described client service after, described APP application intercepts the picture of the described online service shown in mobile phone automatically, and the picture of described online service is sent to described client service by Wi-Fi network, with the picture synchronization of online service user chosen to described client service; Preferably, the online service that user chooses is plane ticket booking service or hotel reservation service.
Step 105, described client service are after receiving described request signal, for the unique corresponding call center's seat of described handset allocation one, described call center seat starts described APP simulator, and the unique identifier of described call center seat is sent in the APP application of described mobile phone by described APP simulator;
Step 106, described APP simulator are receiving after the APP of user by described mobile phone apply the selection instruction sent, for user inquires about the service content that described online service provides, and automatically intercept the picture of the described service content shown in described APP simulator, and the picture of described service content is sent in the APP application of described mobile phone based on the unique identifier of described mobile phone by Wi-Fi network, with by the picture synchronization of described service content in the mobile phone of user.
Although the foregoing describe the specific embodiment of the present invention, it will be understood by those of skill in the art that these only illustrate, protection scope of the present invention is defined by the appended claims.Those skilled in the art, under the prerequisite not deviating from principle of the present invention and essence, can make various changes or modifications to these execution modes, but these change and amendment all falls into protection scope of the present invention.
Claims (8)
1., based on a two-way synchronization method for the OTA online tourism website service of VoIP, it is characterized in that, comprise the following steps:
S
1, the APP application of described OTA online tourism website service is installed in mobile phone, client service in described OTA online tourism website install one with the APP simulator of described APP application of synchronized;
S
2, described mobile phone open described APP apply and after sending a call signal to described client service, described APP application detects the whether successful connecting wireless network of described mobile phone automatically, and when being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
S
3, described APP application extracts the identity identification information of described mobile phone automatically, described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
S
4, user by described APP application choose described OTA online tourism website online service and send the request signal of the described online service of a request to described client service after, described APP application intercepts the picture of the described online service shown in mobile phone automatically, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service user chosen to described client service;
S
5, described client service is after receiving described request signal, for the unique corresponding call center's seat of described handset allocation one, described call center seat starts described APP simulator, and the unique identifier of described call center seat is sent in the APP application of described mobile phone by described APP simulator;
S
6, described APP simulator receiving after the APP of user by described mobile phone apply the selection instruction sent, for user inquires about the service content that described online service provides, and automatically intercept the picture of the described service content shown in described APP simulator, and the picture of described service content is sent in the APP application of described mobile phone based on the unique identifier of described mobile phone by wireless network, with by the picture synchronization of described service content in the mobile phone of user.
2. two-way synchronization method as claimed in claim 1, is characterized in that, step S
2in judge mobile phone success connecting wireless network after, also continue to judge whether described wireless network is Wi-Fi network, if, then the call between described mobile phone and described client service is set to voip network phone, if not, then the call between described mobile phone and described client service is set to the call that calling and called share business, then process ends.
3. two-way synchronization method as claimed in claim 1, it is characterized in that, the unique identifier of described mobile phone is phone number or IMEI number.
4. two-way synchronization method as claimed in claim 1, is characterized in that, step S
6described in selection instruction be phonetic order, touch screen selection instruction or button selection instruction.
5. the bi-directional synchronization system based on the OTA online tourism website service of VoIP, it is characterized in that, comprise the client service of mobile phone and described OTA online tourism website, the APP application of described OTA online tourism website service is installed in mobile phone, the APP simulator of one and described APP application of synchronized is installed at the client service of described OTA online tourism website;
Described mobile phone open described APP apply and after sending a call signal to described client service, described APP application is used for automatically detecting the whether successful connecting wireless network of described mobile phone, and when being judged as YES, the call between described mobile phone and described client service is set to voip network phone;
Described APP application is also for automatically extracting the identity identification information of described mobile phone, and described identity identification information comprises the unique identifier of described mobile phone, and described identity identification information is sent to described client service by wireless network;
User by described APP application choose described OTA online tourism website online service and send the request signal of the described online service of a request to described client service after, described APP application is also for automatically intercepting the picture of the described online service shown in mobile phone, and the picture of described online service is sent to described client service by wireless network, with the picture synchronization of online service user chosen to described client service;
Described client service is used for after receiving described request signal, for the unique corresponding call center's seat of described handset allocation one, described call center seat is for starting described APP simulator, and described APP simulator is used for the unique identifier of described call center seat to be sent in the APP application of described mobile phone;
Described APP simulator is used for receiving after the APP of user by described mobile phone apply the selection instruction sent, for user inquires about the service content that described online service provides, and automatically intercept the picture of the described service content shown in described APP simulator, and the picture of described service content is sent in the APP application of described mobile phone based on the unique identifier of described mobile phone by wireless network, with by the picture synchronization of described service content in the mobile phone of user.
6. bi-directional synchronization system as claimed in claim 5, it is characterized in that, after described APP is applied in and judges mobile phone success connecting wireless network, also judge whether described wireless network is Wi-Fi network for continuing, if so, then the call between described mobile phone and described client service is set to voip network phone, if not, then the call between described mobile phone and described client service is set to the call that calling and called share business, does not then do action.
7. bi-directional synchronization system as claimed in claim 5, it is characterized in that, the unique identifier of described mobile phone is phone number or IMEI number.
8. bi-directional synchronization system as claimed in claim 5, it is characterized in that, described selection instruction is phonetic order, touch screen selection instruction or button selection instruction.
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| US6778652B2 (en) * | 1997-03-14 | 2004-08-17 | Itex, Inc. | Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension |
| US20050141694A1 (en) * | 2003-12-26 | 2005-06-30 | Alcatel | Real-time communications call center server |
| US20080220810A1 (en) * | 2007-03-07 | 2008-09-11 | Agere Systems, Inc. | Communications server for handling parallel voice and data connections and method of using the same |
| CN102185982A (en) * | 2011-05-13 | 2011-09-14 | 廖公仆 | Method for shortening waiting time of telephone voice prompt system |
| CN102811278A (en) * | 2011-06-01 | 2012-12-05 | 上海画麟阁网络科技有限公司 | Method for connecting telephone sound menu leaf node by mobile phone in one-click manner |
| US10417037B2 (en) * | 2012-05-15 | 2019-09-17 | Apple Inc. | Systems and methods for integrating third party services with a digital assistant |
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Effective date of registration: 20160203 Address after: 200335 Shanghai city Changning District Admiralty Road No. 968 Building No. 16 10 floor Patentee after: SHANGHAI XIECHENG BUSINESS CO., LTD. Address before: 200335 Shanghai City, Changning District Fuquan Road No. 99, Ctrip network technology building Patentee before: Ctrip computer technology (Shanghai) Co., Ltd. |