CN104036597B - Bank client counseling services self-help teller machine based on banking application - Google Patents
Bank client counseling services self-help teller machine based on banking application Download PDFInfo
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- CN104036597B CN104036597B CN201410265203.3A CN201410265203A CN104036597B CN 104036597 B CN104036597 B CN 104036597B CN 201410265203 A CN201410265203 A CN 201410265203A CN 104036597 B CN104036597 B CN 104036597B
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- client
- bank
- banking application
- teller machine
- counseling services
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Abstract
Bank client counseling services self-help teller machine operating procedure based on business application: 1, client, by the lobby manager of bank inquiry facility demand, assists to generate banking application; 2, client holds banking application and input banking application and identity card before banking application treating apparatus; 3, bank client counseling services self-help teller machine is checked scene photograph, the photograph of identity card chip preservation, the photograph of online checking citizenship information system; 4,, according to client's consultation service demand, login website of bank navigates to the corresponding webpage of client institute consultation service; 5, still unsolved problem of client, automatic teller machine is connected the telephonograph processing section of client institute consultation service in bank client hotline; 6, still unsolved problem of client, what bank client counseling services self-help teller machine was connected client institute consultation service in bank client hotline manually answers part; 7, client deals with problems, and counseling services complete.
Description
Technical field
The present invention relates to self-help teller machine technical field, be specifically related to the bank client consulting based on banking applicationService self-help teller machine.
Background technology
In the time that bank outlets receive client with limit production capacity, to client's consulting, be difficult to offer high-quality service, perfect solutionClient's query, on the other hand, due to internally controlling requirement, lobby manager can not enter operation system inquiry, and client also will arrive cabinet conventionallyPlatform is processed problem, then has the client's of being exactly consulting to take the lobby manager of the bank extensive work time, and efficiency is very low.
Be exactly to be placed on the public customer service hot-wire telephone of bank outlets because many people use in addition, very dirty, client is notLike using.
By business application reader, hotline, online computer, (sound is can direction propagation system dirty for health earphoneDirty, perspire or speckle with food), provide business demand to lobby manager. Answered by computer or hotline customer service. Comprise: electricityBrain, network equipment, single directed microphone device, sound insulation business handling chamber, seek advice from class business for the treatment of client.
Summary of the invention
The embodiment of the present invention provides bank client counseling services self-help teller machine based on banking application to separateCertainly client's consulting takies the lobby manager of bank extensive work time, the problem that efficiency is very low.
One of object of the present invention is, in the time that bank outlets receive client with limit production capacity, to client's consulting, can provideGood service, perfect solution client query.
The present invention is achieved through the following technical solutions above-mentioned purpose: a kind of bank client based on banking application is consultedAsk service self-help teller machine, read by banking application treating apparatus, banking application reading device, identity cardDevice, tripartite's face identification device, network communication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction point to wheatGram wind composition.
Banking application treating apparatus is made up of screen, main frame, hard disk, internal memory; Be used for logining the inner website of bankAnd navigate to the link of the business of processing the request of banking application; For the treatment of the service request of banking application,Connect the part of processing the business of banking application request in bank client hotline.
Identity card reader is used for reading customer's identity card information and image.
Tripartite's face identification device is for identifying photograph, the online checking public affairs of on-site customer photo, the preservation of identity card chipThe photograph of people's identity information system, checks three whether same people of photo.
Network communication device is used for logining website of bank.
Customer service hot-wire telephone is used for connecting bank client hotline.
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank.
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
Bank client counseling services self-help teller machine based on business application is carried out following steps and is operated.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application.
Step 2, client hold banking application and input banking application before banking application treating apparatusBook and identity card.
Step 3, bank client counseling services self-help teller machine are checked photograph, the connection of scene photograph, the preservation of identity card chipNet is verified the photograph of citizenship information system.
Step 4, bank client counseling services self-help teller machine are according to client's consultation service demand, and login website of bank is locatedTo the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client counseling services self-help teller machine is connected bank client hotlineThe telephonograph processing section of middle client institute consultation service.
Still unsolved problem of step 6, client, bank client counseling services self-help teller machine is connected bank client hotlineThe consultation service of middle client institute manually answer part.
Step 7, client deal with problems, and counseling services complete.
The beneficial effect of the inventive method is: solve client's consulting and take the same of the lobby manager of bank extensive work timeTime, can provide perfect solution for client's consultation service.
Brief description of the drawings
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existingHave the accompanying drawing of required use in technical description to be briefly described, apparently, the accompanying drawing in the following describes is only thisSome embodiment of invention, for those skilled in the art, are not paying under the prerequisite of creative work, can also rootObtain other accompanying drawing according to these accompanying drawings.
Fig. 1 be the bank client counseling services self-help teller machine method of the embodiment of the present invention based on banking application andSystem flow chart.
Fig. 2 is the bank client counseling services self-help teller machine operation step of the embodiment of the present invention based on banking applicationRapid figure.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, completeDescribe, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiment wholely. Based onEmbodiment in the present invention, those of ordinary skill in the art are not making obtain under creative work prerequisite every otherEmbodiment, belongs to the scope of protection of the invention.
The bank client counseling services self-help teller machine method and system flow process of embodiment 1 based on banking applicationFigure.
As shown in Figure 1, the bank client counseling services self-help teller machine of the embodiment of the present invention based on banking application,Filled by banking application treating apparatus, banking application reading device, identity card reader, tripartite's recognition of facePut, network communication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction directional microphone composition.
Banking application treating apparatus is made up of screen, main frame, hard disk, internal memory; Be used for logining the inner website of bankAnd navigate to the link of the business of processing the request of banking application; For the treatment of the service request of banking application,Connect the part of processing the business of banking application request in bank client hotline.
Identity card reader is used for reading customer's identity card information and image.
Tripartite's face identification device is for identifying photograph, the online checking public affairs of on-site customer photo, the preservation of identity card chipThe photograph of people's identity information system, checks three whether same people of photo.
Network communication device is used for logining website of bank.
Customer service hot-wire telephone is used for connecting bank client hotline.
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank.
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
Bank client counseling services self-help teller machine based on business application is carried out following steps and is operated.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application.
Step 2, client hold banking application and input banking application before banking application treating apparatusBook and identity card.
Step 3, bank client counseling services self-help teller machine are checked photograph, the connection of scene photograph, the preservation of identity card chipNet is verified the photograph of citizenship information system.
Step 4, bank client counseling services self-help teller machine are according to client's consultation service demand, and login website of bank is locatedTo the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client counseling services self-help teller machine is connected bank client hotlineThe telephonograph processing section of middle client institute consultation service.
Still unsolved problem of step 6, client, bank client counseling services self-help teller machine is connected bank client hotlineThe consultation service of middle client institute manually answer part.
Step 7, client deal with problems, and counseling services complete.
The bank client counseling services self-help teller machine operating procedure of embodiment 2 based on business application.
As shown in Figure 2, the bank client counseling services self-help teller machine of the embodiment of the present invention based on business application carried outFollowing steps operate.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application.
Step 2, client hold banking application and input banking application before banking application treating apparatusBook and identity card.
Step 3, bank client counseling services self-help teller machine are checked photograph, the connection of scene photograph, the preservation of identity card chipNet is verified the photograph of citizenship information system.
Step 4, bank client counseling services self-help teller machine are according to client's consultation service demand, and login website of bank is locatedTo the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client counseling services self-help teller machine is connected bank client hotlineThe telephonograph processing section of middle client institute consultation service.
Still unsolved problem of step 6, client, bank client counseling services self-help teller machine is connected bank client hotlineThe consultation service of middle client institute manually answer part.
Step 7, client deal with problems, and counseling services complete.
In the present invention, apply specific embodiment principle of the present invention and embodiment have been set forth, above embodimentExplanation just for helping to understand method of the present invention and core concept thereof; Meanwhile, for one of ordinary skill in the art,According to thought of the present invention, all will change in specific embodiments and applications, in sum, in this descriptionHold and should not be construed as limitation of the present invention.
Claims (2)
1. the bank client counseling services self-help teller machine based on banking application, is characterized in that, automatic teller machine is by bankBusiness application treating apparatus, banking application reading device, identity card reader, tripartite's face identification device, networkCommunication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction directional microphone composition;
Banking application treating apparatus is made up of screen, main frame, hard disk, internal memory; Described banking application processingThe link that device is used for logining the inner website of bank and navigates to the business of processing the request of banking application; Described bankBusiness application treating apparatus also, for the treatment of the service request of banking application, is connected in bank client hotline and is locatedThe part of the business of reason banking application request;
Identity card reader is used for reading customer's identity card information and image;
Tripartite's face identification device is for identifying photo, the online checking citizen body of on-site customer photo, the preservation of identity card chipThe photo of part information system, checks three whether same people of photo;
Network communication device is used for logining website of bank;
Customer service hot-wire telephone is used for connecting bank client hotline;
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank;
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
2. the bank client counseling services self-help teller machine based on business application, is characterized in that, described automatic teller machine is carried outFollowing steps operate:
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application;
Step 2, client hold banking application to input banking application before banking application treating apparatus andIdentity card;
Step 3, bank client counseling services self-help teller machine are checked photograph, the networking core of scene photograph, the preservation of identity card chipLook into the photograph of citizenship information system;
Step 4, bank client counseling services self-help teller machine are according to client's consultation service demand, and login website of bank navigates to visitorThe corresponding webpage of family institute consultation service;
Still unsolved problem of step 5, client, bank client counseling services self-help teller machine is connected visitor in bank client hotlineThe telephonograph processing section of family institute consultation service;
Still unsolved problem of step 6, client, bank client counseling services self-help teller machine is connected visitor in bank client hotlineThe consultation service of family institute manually answer part;
Step 7, client deal with problems, and counseling services complete.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410265203.3A CN104036597B (en) | 2014-06-15 | 2014-06-15 | Bank client counseling services self-help teller machine based on banking application |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410265203.3A CN104036597B (en) | 2014-06-15 | 2014-06-15 | Bank client counseling services self-help teller machine based on banking application |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104036597A CN104036597A (en) | 2014-09-10 |
| CN104036597B true CN104036597B (en) | 2016-05-11 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410265203.3A Expired - Fee Related CN104036597B (en) | 2014-06-15 | 2014-06-15 | Bank client counseling services self-help teller machine based on banking application |
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| CN (1) | CN104036597B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111340452A (en) * | 2020-02-28 | 2020-06-26 | 中国农业银行股份有限公司 | Method and device for opening account for public client |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6575362B1 (en) * | 1996-12-31 | 2003-06-10 | Pitney Bowes Inc. | Secure money order issuing kiosk |
| CN1642094A (en) * | 2004-01-13 | 2005-07-20 | 深圳市思诺德数字系统有限公司 | Self-service card-issueing system and method |
| CN101000702A (en) * | 2006-01-09 | 2007-07-18 | 北京东方兴华科技发展有限责任公司 | Self service system and method |
| CN103714483A (en) * | 2013-12-15 | 2014-04-09 | 谭希妤 | Banking service two-dimension code entering method and banking service two-dimension code entering system |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2002208068A (en) * | 2001-01-09 | 2002-07-26 | Toshiba Corp | Maintenance support processor and maintenance support system and its line establishing method |
-
2014
- 2014-06-15 CN CN201410265203.3A patent/CN104036597B/en not_active Expired - Fee Related
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6575362B1 (en) * | 1996-12-31 | 2003-06-10 | Pitney Bowes Inc. | Secure money order issuing kiosk |
| CN1642094A (en) * | 2004-01-13 | 2005-07-20 | 深圳市思诺德数字系统有限公司 | Self-service card-issueing system and method |
| CN101000702A (en) * | 2006-01-09 | 2007-07-18 | 北京东方兴华科技发展有限责任公司 | Self service system and method |
| CN103714483A (en) * | 2013-12-15 | 2014-04-09 | 谭希妤 | Banking service two-dimension code entering method and banking service two-dimension code entering system |
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| Publication number | Publication date |
|---|---|
| CN104036597A (en) | 2014-09-10 |
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Effective date of registration: 20170911 Address after: Qinghua street Longjiang town 161100 Qigihar City, Heilongjiang province Longjiang County Commission 27 group four Patentee after: Shen Yuan Address before: No. 15 half River Garden 528100 Guangdong province Foshan City Sanshui District southwest Street Sha Tau Road 7 804 Patentee before: Wang Meijin |
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| CF01 | Termination of patent right due to non-payment of annual fee | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20160511 Termination date: 20190615 |