CN103973904A

CN103973904A - Number updating system of call center

Info

Publication number: CN103973904A
Application number: CN201410146696.9A
Authority: CN
Inventors: 国承斌; 林科锋; 王瑞峰; 毛雨平; 蒋浩军
Original assignee: SHENZHEN SINGHEAD TECH CO LTD
Current assignee: SHENZHEN SINGHEAD TECH CO LTD
Priority date: 2014-04-14
Filing date: 2014-04-14
Publication date: 2014-08-06
Anticipated expiration: 2034-04-14
Also published as: CN103973904B

Abstract

The invention discloses a number updating system of a call center. The number updating system of the call center comprises a number updating system service module and a number updating system detection module, wherein the number updating system service module comprises a number management module and a number state receiving module, the number updating system detection module comprises a number updating control interface, a data cache region and a GSM number detection module, the number management unit sends number data to the number updating control interface, the number updating control interface stores the acquired number data to the data cache region, the GSM number detection module makes calls according to the number data through a PSTN and returns the states of the numbers to the number state receiving unit, and then the states are updated to the number management module. Invalid numbers are filtered out, number quality is improved, it is guaranteed that the numbers can be normally gotten through, and the agent waiting time is saved.

Description

A kind of number of washing system of call center

Technical field

The present invention relates to a kind of number of washing system of call center.

Background technology

The formation in the market of taking as the leading factor along with consumer, the means of communication such as phone, fax universal, and the development of call center, enterprise brings into use phone to market.Because Subscriber Number renewal is too frequent, a lot of numbers invalid (as spacing, shutdown) are caused.This problems affect the call completing rate of the exhalation of call center, and too much invalid number directly causes call center's call completing rate to decline.

Summary of the invention

The invention provides a kind of number of washing system of call center, can filter invalid number by system, promote number quality, promote call center's call completing rate.

The present invention realizes by following technological means:

The number of a washing system for call center, comprises the number of washing system business module and the number of washing system detection module; The described number of washing system business module comprises number management module and receiving number block of state, and the described number of washing system detection module comprises the number of washing control interface, data buffer area and GSM number detection module; By number administration unit, number data is sent to the number of washing control interface; The number of washing control interface stores the number data getting into data buffer area (122); The data that GSM number detection module extracts in data buffer area are called out; The result of calling detection is turned back to receiving number state cell by GSM number detection module.

Wherein, the result of described GSM number detection module calling detection comprise number normally connect, shut down, cannot connection, one or more in normal ringer, call, line be busy, spacing.

Call center's number of the washing system realizing by above technological means, has filtered invalid number, has promoted number quality, has ensured that number can normally call through, and saves the seat stand-by period.

Brief description of the drawings

Fig. 1 is call center's number of washing system configuration schematic diagram;

Fig. 2 is the course of work schematic diagram of call center's number of washing system.

Embodiment

Below with reference to accompanying drawing, the concrete implementation process of the present invention is described in detail.

Call center's number of washing system 10 as shown in Figure 1, the described number of washing system 10 comprises the number of washing system business module 11 and the number of washing system detection module 12, the described number of washing system business module 11 comprises number administration unit 111 and receiving number state cell 112, and the number of washing system detection module 12 has the number of washing control interface 121, data buffer area 122 and GSM number detection module 123.

The described number of washing system business module 11, for the management number of washing system number service logic.Wherein, number management module 111 is for sending number data to the number of washing control interface unit 121.Receiving number state cell 112 is for upgrading number state according to GSM number detection module unit 123 status datas.

Specifically, as shown in Figure 2, the number of washing system is carried out number state confirmation by following steps:

First by number administration unit 111, number data is sent to the number of the washing control interface 121 of system detection module 12;

Then the number of washing control interface 121 stores the number data getting into data buffer area 122;

Then the data that GSM number detection module 123 extracts in data buffer area 122 are called out;

The result of calling detection is turned back to receiving number state cell 112 by last GSM number detection module 123; The result that GSM number detection module 123 detects including but not limited to number normally connect, shut down, cannot connection, one or more in normal ringer, call, line be busy, spacing.

For instance, in the time that needs screen a sets of numbers, for example, once import the number management module 111 of 100,000 numbers to the number of washing system business module 11, number administration unit 111 sends to number data the number of the washing control interface 121 of system detection module 12; The number of washing control interface 121 stores the number data getting into data buffer area 122; 100,000 numbers that GSM number detection module 123 extracts in data buffer area 122 are breathed out by PSTN one by one, the state that number GSM number detection module 123 of every exhalation can return to this number, to receiving number state cell 112, is then updated to state under the corresponding data of 100,000 data of number management module 111.Article 100000, after data call completes, the state of each number is all determined, from number management module by state be normal connection, converse, the number of normal ringer derives, for example in 100,000 numbers, have 70,000 to be normal connections, just can the power significant number of pin customer service use of these 70,000 data.Gsm module can arrange multiple, normal adopt have 4GSM module and a 8GSM module, gsm module is more, the quantity of simultaneously carrying out outgoing call detection is just more, client generally carries out at midnight in the time of use system.

Wherein, GSM number detection module is Mobile phone card, inserts Mobile phone card in equipment the inside, uses Mobile phone card call number, upgrades the state of these numbers according to calling result, as right number, shuts down number, cannot connect number etc.; PSTN refers to PSTN, and as movement, UNICOM, these telephone network unifications such as telecommunications are called PSTN.

A collection of number is imported and washes coding system, out be the number of a collection of carrier state, conveniently find out the number that can normally connect because filtered invalid number, promoted number quality, ensured that number can normally call through, save the seat stand-by period.

The scheme that the present invention is carried out to simple change gained also, within the scope of protection of the invention, does not enumerate at this.

Claims

1. the number of washing of a call center system, comprises the number of washing system business module (11) and the number of washing system detection module (12); The described number of washing system business module (11) comprises number management module (111) and receiving number block of state (112), the described number of washing system detection module (12) comprises the number of washing control interface (121), data buffer area (122) and GSM number detection module (123), and comprises following steps:

S1. by number administration unit (111), number data is sent to the number of washing control interface (121);

S2. the number of washing control interface (121) stores the number data getting into data buffer area (122);

The data that S3.GSM number detection module (123) extracts in data buffer area (122) are called out;

The result of calling detection is turned back to receiving number state cell (112) by S4.GSM number detection module (123).

2. the number of washing of call center according to claim 1 system, is characterized in that: the result of GSM number detection module (123) calling detection in described S4 comprise number normally connect, shut down, cannot connection, one or more in normal ringer, call, line be busy, spacing.