CN103973903A - Method and device for detecting and processing emergency calls of dispatching machines - Google Patents
Method and device for detecting and processing emergency calls of dispatching machines Download PDFInfo
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- CN103973903A CN103973903A CN201310745638.3A CN201310745638A CN103973903A CN 103973903 A CN103973903 A CN 103973903A CN 201310745638 A CN201310745638 A CN 201310745638A CN 103973903 A CN103973903 A CN 103973903A
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Abstract
The invention discloses a method and a device for detecting and processing emergency calls of dispatching machines. The method includes receiving ringing current of a dispatching switchboard in real time; judging the nature of the calls according to a break-make ratio of the ringing current during the emergency calls; realizing audio, optical and electric prompting effects after the nature of the emergency calls is determined; communicating the dispatching switchboard with extension sets of relevant leaders; allowing the relevant leaders and dispatchers to jointly answer the emergency calls and jointly handle problems on sites. The method and the device have the advantages that the method and the device are applicable to an optional type of existing program-controlled dispatching machines, modification on equipment can be omitted, construction is simple, influence on the existing equipment can be prevented, the extension sets can be automatically communicated with the dispatching switchboard, the interference resistance is high, and operation is simple.
Description
Technical field
The invention belongs to the communication technical field of technology production unit, relate to a kind of attachment device of dispatcher, especially a kind of detection of dispatcher urgent call and processing method and device.
Background technology
Dispatcher is the core of production unit communication, and in daily production, dispatcher carries out scheduling and the work report of answering producers by dispatching telephone control board to producers.
What production unit mainly adopted at present is program control scheduling machine, at the local scheduling phone of installing such as workshop, working face, dispatching telephone control board is installed in control room, and dispatcher calls out relevant scheduling phone by dispatching desk, utilize dispatching telephone control board and producers' call, carry out scheduling; Production work personnel dial dispatching desk number call dispatcher by scheduling phone, after connection, dispatcher are carried out to work report.
When there is emergency, produced on-site staff need initiate urgent call to dispatcher, report without delay field condition, its concrete operations are as follows: produced on-site personnel will dispatch after receiver off-book directly by " emergency call key " or default particular service code, can initiate urgent call; Dispatcher host computer system detects Client-initiated urgent call, take special ring to dispatching telephone control board make a call (adopt at present distinctive ringing be generally continual bell sound mode), dispatcher hears the special bell sound of urgent call, should receive calls in time, understand field data, carry out work disposal, to relevant leader, report simultaneously.When emergency occurs, dispatcher is busy with answering emergency call, and relevant field data can not be reported to relevant leader in time, and leader can not participate in the call of urgent call in time, easily causes in-situ processing improper.
The solution of this problem is mainly by following several modes at present:
1, pass through program control scheduling machine upgrading, when dispatching host machine system receives urgent call, except making a call to dispatching telephone control board, to relevant leader's phone, make a call simultaneously, utilize new business " Multi-Party Conference " function of program control scheduling machine, field personnel, dispatcher, relevant leader are joined in meeting, jointly carry out on-the-spot problem disposal.
2, dispatcher, when answering urgent call, utilizes new business " Three-Way Calling " function of program control scheduling machine, calls out relevant leader's phone, and the mode by field personnel, dispatcher, relevant leader with Three-Way Calling, carries out on-the-spot problem disposal jointly.
There is following defect in above method:
(1) cannot automatic discrimination urgent call.
(2) during urgent call, cannot automatic call leader extension set.
(3) relevant leader can not be initiatively, participate in call timely.
Summary of the invention
The object of the invention is to overcome the shortcoming of above-mentioned prior art, a kind of detection and processing method and device of dispatcher urgent call is provided.
The object of the invention is to be achieved through the following technical solutions:
Detection and processing method that first the present invention proposes a kind of dispatcher urgent call are: by the ring ringing-current of real-time receiving scheduling exchange, the break-make ratio of ringing-current during according to urgent call, the character that judgement is called out, after determining urgent call, carry out acousto-optic-electric prompting, UNICOM is correlated with and leads extension set simultaneously, and relevant leader can answer urgent call jointly with dispatcher, jointly carries out on-the-spot problem disposal
The present invention also proposes a kind of detection and processing unit of dispatcher urgent call of said method, and this device comprises receiver module, detection module, primary module, link block, acousto-optic-electric module and communication interface; Described receiver module, with the subscribers feeder of corresponding impedance matching exchange, is connected with the form of doubling and the telephone wire of exchange; Described detection module is in line states in real time, is responsible for detecting subscribers feeder change in voltage, ringing-current break-make ratio, determines off-hook, the hook state of subscriber's extension station by the change in voltage on subscribers feeder; Other each modules of described primary module unified management, coordinate whole device work, the core position in device; Described link block provides the port of a plurality of connection extension sets, receives the order of primary module, utilizes opening, breaking of relay, and extension set is linked in system; Described acousto-optic-electric module utilizes high frequency audio, flashing lamp to carry out user's warning; Described communication interface makes user that various information is carried out to distal displayed and processing.
Further, in above device, described receiver module is in dispatching telephone control board ring, and receiver module synchronously receives ring ringing-current; Then described detection module is analyzed the break-make ratio of ring ringing-current, judgement ringing-current break-make ratio; Secondly, described primary module compares ring break-make ratio and default urgent call ringing-current break-make ratio, is determining that calling, for after urgent call, sends order to acousto-optic-electric module and link block simultaneously; Described acousto-optic-electric module provides and orders corresponding warning prompting after receiving order; Described link block receives after order, and relay is carried out to closed procedure, and multi-section extension set is connected with dispatching telephone control board telephone wire by receiver module; When each extension set, synchronously hear the ring of urgent call, after this extension subscriber off-hook, can answer urgent call simultaneously, jointly carry out on-the-spot problem disposal; After end of calling, primary module order link block disconnects relay, prepares to enter next time and calls out.
The present invention has beneficial effect:
The present invention is by the ring ringing-current of real-time receiving scheduling exchange, the special break-make ratio of ringing-current during according to urgent call, the character that automatic decision is called out, after determining urgent call, automatically carry out acousto-optic-electric prompting, UNICOM is correlated with and leads extension set simultaneously, and relevant leader can answer urgent call jointly with dispatcher, jointly carries out on-the-spot problem disposal.
The present invention is by the upgrading to program control scheduling machine, when dispatching host machine system receives urgent call, except making a call to dispatching telephone control board, and can to relevant leader's phone, make a call simultaneously, utilize new business " Multi-Party Conference " function of program control scheduling machine, field personnel, dispatcher, relevant leader are joined in meeting, jointly carry out on-the-spot problem disposal.
And, dispatcher, when answering urgent call, utilizes new business " Three-Way Calling " function of program control scheduling machine, can call out relevant leader's phone, mode by field personnel, dispatcher, relevant leader with Three-Way Calling, carries out on-the-spot problem disposal jointly.
The present invention is applicable to existing any program control scheduling machine, and equipment is not changed, and possessing construction simply, does not affect existing equipment, automatic coupling reduction of fractions to a common denominator machine, and antijamming capability is strong, advantage simple to operate.
Accompanying drawing explanation
Fig. 1 is the ring mode schematic diagram that the common Hu of program control scheduling machine is called out;
Fig. 2 is the ring mode schematic diagram of urgent call;
Fig. 3 is that device of the present invention connects block diagram;
Fig. 4 is device workflow schematic diagram of the present invention.
Embodiment
Below in conjunction with accompanying drawing, the present invention is described in further detail:
First the present invention proposes a kind of detection and processing method of dispatcher urgent call: the method is by the ring ringing-current of real-time receiving scheduling exchange, the break-make ratio of ringing-current during according to urgent call, the character that judgement is called out, after determining urgent call, carry out acousto-optic-electric prompting, UNICOM is correlated with and leads extension set simultaneously, and relevant leader can answer urgent call jointly with dispatcher, jointly carries out on-the-spot problem disposal.
Why method of the present invention is proposed, be because: at present the feed voltage of program control scheduling machine subscribers feeder is-48V, and ringing voltage is-90 ± 15V, the sine wave that frequency is 25Hz.When dispatching host machine system makes a call to dispatching telephone control board, first to dispatching telephone control board analogue user interface, initiate ringing-current information, dispatching host machine is by controlling the relay on user board, user interface and ringing-current module are connected and disconnect, according to different call demands, in conjunction with the closure of relay, open, produce various forms of ring ringing-currents, dispatching telephone control board phone receives after ringing-current, just starts ringing circuit, produces different bell sounds.As shown in Figure 1: what the ring that the common Hu of domestic program control scheduling machine is called out was generally taked is the mode of " shaking disconnected four ", be ring 1S, stop the mode (as shown in Fig. 1 (a)) of 4S re-ringing, it is the break-make ratio of 1-4, also has and adopts 1-2(as Fig. 1 (b)), 1-1(is as Fig. 1 (c)) situation of break-make ratio.
For the ring of urgent call, in order to be different from common calling, generally take at present continual ringing-current bell sound, as shown in Figure 2.
Ringing-current feature based on above-mentioned just, the present invention also proposes a kind of detection of above-mentioned dispatcher urgent call and device of processing method realized, this device is by the ring ringing-current of real-time receiving scheduling exchange, the special break-make ratio of ringing-current during according to urgent call, the character that automatic decision is called out, after determining urgent call, automatically carry out acousto-optic-electric prompting, UNICOM is correlated with and leads extension set simultaneously, and relevant leader can answer urgent call jointly with dispatcher, jointly carries out on-the-spot problem disposal.
Referring to Fig. 3:, apparatus of the present invention comprise receiver module, detection module, primary module, link block, acousto-optic-electric module and communication interface.Each functions of modules is as follows:
Receiver module: with the subscribers feeder of suitable impedance matching exchange, be connected with the form of doubling and the telephone wire of exchange, it is simple, easy to operate that this connected mode possesses connection, can not form any impact to existing equipment.
Detection module: be in real time line states, be responsible for detecting subscribers feeder change in voltage, ringing-current break-make ratio etc.By the change in voltage on subscribers feeder, determine off-hook, the hook state of subscriber's extension station.
Primary module: other each modules of unified management, the work of coordination whole system, the core position in system.
Link block: the port of a plurality of connection extension sets is provided, receives the order of main processing block, utilize opening, breaking of relay, extension set is linked in system.
Acousto-optic-electric module: utilize high frequency audio, flashing lamp etc. to carry out user's warning.
Communication interface: multiple interfaces is provided, facilitates user that various information is carried out to distal displayed, processing.
Referring to Fig. 4, the detection of dispatcher urgent call of the present invention and the handling process of processing unit are as follows:
1, the subscribers feeder doubling of receiver module and dispatching telephone control board is connected, and in dispatching telephone control board ring, receiver module synchronously receives ring ringing-current;
2, detection module is analyzed the break-make ratio of ring ringing-current, judgement ringing-current break-make ratio;
3, primary module compares ring break-make ratio and default urgent call ringing-current break-make ratio, is determining that calling, for after urgent call, sends order to acousto-optic-electric module and link block simultaneously;
4, acousto-optic-electric module provides corresponding warning to remind, such as high frequency audio, flashing lamp etc.;
5, link block is carried out closed procedure to relay, by multi-section extension set with by receiver module, be connected with dispatching telephone control board telephone wire;
6, each extension set is synchronously heard the ring of urgent call, after this extension subscriber off-hook, can answer urgent call simultaneously, jointly carries out on-the-spot problem disposal;
7, after end of calling, primary module order link block disconnects relay, prepares to enter next time and calls out.
In sum, method of the present invention: the character that adopts the break-make ratio judgement user calling of ringing-current on analog line.On the circuit that connects extension set, increase line switching, by the closure of line switching, opening operation, guarantee that extension subscriber does not participate in ordinary call call, only participates in urgent call call.Dispatcher is when processing urgent call, and device synchronously utilizes acousto-optic-electric equipment to warn user.It is applicable to existing any program control scheduling machine, and equipment is not changed, and possessing construction simply, does not affect existing equipment, automatic coupling reduction of fractions to a common denominator machine, and antijamming capability is strong, advantage simple to operate.
Claims (3)
1. the detection of a dispatcher urgent call and processing method, it is characterized in that, by the ring ringing-current of real-time receiving scheduling exchange, the break-make ratio of ringing-current during according to urgent call, the character that judgement is called out, after determining urgent call, carry out acousto-optic-electric prompting, UNICOM is correlated with and leads extension set simultaneously, and relevant leader can answer urgent call jointly with dispatcher, jointly carries out on-the-spot problem disposal.
2. detection and a processing unit of realizing the dispatcher urgent call of method described in claim 1, is characterized in that, comprises receiver module, detection module, primary module, link block, acousto-optic-electric module and communication interface;
Described receiver module, with the subscribers feeder of corresponding impedance matching exchange, is connected with the form of doubling and the telephone wire of exchange;
Described detection module is in line states in real time, is responsible for detecting subscribers feeder change in voltage, ringing-current break-make ratio, determines off-hook, the hook state of subscriber's extension station by the change in voltage on subscribers feeder;
Other each modules of described primary module unified management, coordinate whole device work, the core position in device;
Described link block provides the port of a plurality of connection extension sets, receives the order of primary module, utilizes opening, breaking of relay, and extension set is linked in system;
Described acousto-optic-electric module utilizes high frequency audio, flashing lamp to carry out user's warning;
Described communication interface makes user that various information is carried out to distal displayed and processing.
3. the detection of dispatcher urgent call according to claim 2 and processing unit, is characterized in that, first, described receiver module is in dispatching telephone control board ring, and receiver module synchronously receives ring ringing-current; Then described detection module is analyzed the break-make ratio of ring ringing-current, judgement ringing-current break-make ratio; Secondly, described primary module compares ring break-make ratio and default urgent call ringing-current break-make ratio, is determining that calling, for after urgent call, sends order to acousto-optic-electric module and link block simultaneously; Described acousto-optic-electric module provides and orders corresponding warning prompting after receiving order; Described link block receives after order, and relay is carried out to closed procedure, and multi-section extension set is connected with dispatching telephone control board telephone wire by receiver module; When each extension set, synchronously hear the ring of urgent call, after this extension subscriber off-hook, can answer urgent call simultaneously, jointly carry out on-the-spot problem disposal; After end of calling, primary module order link block disconnects relay, prepares to enter next time and calls out.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114780000A (en) * | 2022-03-18 | 2022-07-22 | 江苏红网技术股份有限公司 | Multipath large-scale real-time data job scheduling system and method thereof |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO1993025036A1 (en) * | 1992-06-02 | 1993-12-09 | Horton Stephen W | Emergency response system |
| CN1838791A (en) * | 2005-03-23 | 2006-09-27 | 中国铁通集团有限公司 | Urgent call method for colony dispatching service |
| CN103167416A (en) * | 2013-03-26 | 2013-06-19 | 天地（常州）自动化股份有限公司 | Fusion method for positional information transfer and emergency dispatching communication under mine |
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2013
- 2013-12-30 CN CN201310745638.3A patent/CN103973903B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO1993025036A1 (en) * | 1992-06-02 | 1993-12-09 | Horton Stephen W | Emergency response system |
| CN1838791A (en) * | 2005-03-23 | 2006-09-27 | 中国铁通集团有限公司 | Urgent call method for colony dispatching service |
| CN103167416A (en) * | 2013-03-26 | 2013-06-19 | 天地（常州）自动化股份有限公司 | Fusion method for positional information transfer and emergency dispatching communication under mine |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114780000A (en) * | 2022-03-18 | 2022-07-22 | 江苏红网技术股份有限公司 | Multipath large-scale real-time data job scheduling system and method thereof |
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