CN103780416A - Information processing method and device thereof - Google Patents
Information processing method and device thereof Download PDFInfo
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- CN103780416A CN103780416A CN201210407945.6A CN201210407945A CN103780416A CN 103780416 A CN103780416 A CN 103780416A CN 201210407945 A CN201210407945 A CN 201210407945A CN 103780416 A CN103780416 A CN 103780416A
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- repairing information
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Abstract
The invention discloses an information processing method and a device thereof. The method comprises the steps of obtaining repair report information and sending the repair report information to a mobile phone of repair personnel in the form of a short message. According to the method and the device, a technical problem of low information processing efficiency caused by that the repair report information is not processed timely is solved, and the technical effect of the improvement of information processing speed and information processing efficiency is achieved.
Description
Technical field
The present invention relates to the communications field, in particular to a kind of information processing method and device.
Background technology
Along with scientific and technological development, communication network has spread all over each big or small incorporated business.General information communication system is made up of several computers, several phones at least; Become by up to a hundred computers, upper tuber of stemona telephone set at most.People's work office has be unable to do without these office meanss of communication.
Electronic equipment (such as computer, phone etc.) etc. is easy to occur fault in various degree, and because computer, phone increase rapidly at number of the enterprise, quantity is huge, and this maintenance personal's maintenance work has brought larger pressure.Reporting for repairment for the ease of end user, can, according to the plan of arranging work of the fault order of severity, there is the network repair reporting system of B/S pattern in maintenance personal in correlation technique.
But, existing repair reporting system is all generally to report for repairment after people's reporting fault information, waits for that maintenance personal finds to process after this repairing information again, and repairing information is just difficult to guarantee to be processed in the very first time like this, will certainly cause the delay of data, the promptness of data processing can not get ensureing.
For above-mentioned problem, effective solution is not yet proposed at present.
Summary of the invention
The embodiment of the present invention provides a kind of information processing method and device, cannot process repairing information in time and cause the low technical problem of information processing efficiency at least to solve in prior art.
According to the embodiment of the present invention aspect, a kind of information processing method is provided, comprising: obtain repairing information; Above-mentioned repairing information is sent in maintenance personal's mobile phone in the mode of short message.
Preferably, above-mentioned repairing information is stored in the ACCESS database of server.
Preferably, in the mobile phone that above-mentioned repairing information is sent to maintenance personal in the mode of short message after, said method also comprises: receive the Repair Confirmation message returned of maintenance personal, wherein, above-mentioned Repair Confirmation message comprises: estimate maintenance time; Above-mentioned Repair Confirmation message is shown.
Preferably, the mobile phone that above-mentioned repairing information is sent to maintenance personal in the mode of short message comprises: the pre-stored current state of one or more maintenance personals in seeking system; From one or more current maintenance personals in idle condition, select one; Obtain selected maintenance personal's phone number; Above-mentioned repairing information is sent in the mobile phone that above-mentioned phone number is corresponding.
Preferably, above-mentioned repairing information is that user fills out folk prescription formula by liaison mode and/or the Internet and reports to server.
Preferably, above-mentioned repairing information comprise following one of at least: the problem that device type, equipment user contact method, equipment occur and the better address of equipment.
Preferably, be applied in the repairing information treatment system of writing by ASP webpage programming language.
According to the embodiment of the present invention on the other hand, provide a kind of information processor, having comprised: acquiring unit, for obtaining repairing information; Transmitting element, for being sent to above-mentioned repairing information maintenance personal's mobile phone in the mode of short message.
Preferably, said apparatus also comprises: receiving element, for after above-mentioned repairing information is sent to maintenance personal's mobile phone in the mode of short message, receives the Repair Confirmation message that maintenance personal returns, wherein, above-mentioned Repair Confirmation message comprises: estimate maintenance time; Display unit, for showing above-mentioned Repair Confirmation message.
Preferably, above-mentioned transmitting element comprises: search module, for the pre-stored current state of one or more maintenance personals of seeking system; Select module, for selecting one from one or more current maintenance personals in idle condition; Acquisition module, for obtaining selected maintenance personal's phone number; Sending module, for being sent to by above-mentioned repairing information the mobile phone that above-mentioned phone number is corresponding.
In embodiments of the present invention, in having repairing information, obtain this repairing information, and this repairing information is sent on selected maintenance personal's mobile phone, thereby make maintenance personal can immediately get repairing information to realize maintenance.Solve by the way in prior art and cannot process repairing information in time and cause the low technical problem of information processing efficiency, reached the technique effect that improves information processing rate and information processing efficiency.
Accompanying drawing explanation
Accompanying drawing described herein is used to provide a further understanding of the present invention, forms the application's a part, and schematic description and description of the present invention is used for explaining the present invention, does not form inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 is a kind of preferred flow charts according to the information processing method of the embodiment of the present invention;
Fig. 2 is the another kind of preferred flow charts according to the information processing method of the embodiment of the present invention;
Fig. 3 is another preferred flow charts according to the information processing method of the embodiment of the present invention;
Fig. 4 is a kind of preferred structure block diagram according to the information processor of the embodiment of the present invention;
Fig. 5 is the another kind of preferred structure block diagram according to the information processor of the embodiment of the present invention;
Fig. 6 is a kind of preferred structure block diagram according to the transmitting element of the embodiment of the present invention;
Fig. 7 is the preferred schematic diagram of one according to the network repair reporting system of the embodiment of the present invention.
Embodiment
Hereinafter also describe the present invention in detail with reference to accompanying drawing in conjunction with the embodiments.It should be noted that, in the situation that not conflicting, the feature in embodiment and embodiment in the application can combine mutually.
The embodiment of the present invention provides a kind of preferred information processing method, and as shown in Figure 1, the method comprises the following steps:
Step S102: obtain repairing information;
Step S104: repairing information is sent in maintenance personal's mobile phone in the mode of short message.
In above-mentioned preferred implementation, in having repairing information, obtain this repairing information, and this repairing information is sent on selected maintenance personal's mobile phone, thereby make maintenance personal can immediately get repairing information to realize maintenance.Solve by the way and in prior art, cannot process repairing information in time and cause the technical problem of information processing delay disposal inefficiency, reached the technique effect that improves information processing rate and information processing efficiency.
Preferably, above-mentioned repairing information can be stored in the ACCESS database of server, that is, the database of server side can be ACCESS database, implement so comparatively simple, also handled easily.
For maintenance personal, after repair message, just can confirm concrete maintenance time receiving, and this time is returned and makes user know when the equipment of oneself can be keeped in repair.In a preferred implementation, as shown in Figure 2, in the mobile phone that repairing information is sent to maintenance personal in the mode of short message after, said method also comprises:
Step S202: receive the Repair Confirmation message that maintenance personal returns, wherein, Repair Confirmation message comprises: estimate maintenance time;
Step S204: Repair Confirmation message is shown.
Getting after repair message, need to confirm that corresponding maintenance personal implements maintenance, in order to make this maintenance can be immediately by corresponding, a memory can be set for storing the current state of each maintenance personal, can from the maintenance personal of current free time, select one as the maintenance personal who processes this repair message.In a preferred implementation, as shown in Figure 3, the mobile phone that repairing information is sent to maintenance personal in the mode of short message comprises:
Step S302: the pre-stored current state of one or more maintenance personals in seeking system;
Step S304: select one from one or more current maintenance personals in idle condition;
Step S306: the phone number that obtains selected maintenance personal;
Step S308: repairing information is sent in the mobile phone that phone number is corresponding.
Can be that user fills out folk prescription formula etc. by liaison mode and/or the Internet and reports to server for above-mentioned repairing information.
In above-mentioned each preferred implementation, above-mentioned repairing information include but not limited to following one of at least: the problem that device type, equipment user contact method, equipment occur and the better address of equipment., these repairing information are mainly in order to make the personnel of reporting for repairment can specify the fault of equipment, the particular location of the model of equipment and the identification of breaking down etc.
Can be applied in the repairing information treatment system of writing by ASP webpage programming language for above-mentioned information processing method, thereby realize, repairing information be processed timely and effectively.
A kind of information processor is also provided in the present embodiment, and this device is used for realizing above-described embodiment and preferred implementation, has carried out repeating no more of explanation.As used below, term " unit " or " module " can realize the combination of software and/or the hardware of predetermined function.Although the described device of following examples is preferably realized with software, hardware, or the realization of the combination of software and hardware also may and be conceived.Fig. 4 is a kind of preferred structure block diagram according to the information processor of the embodiment of the present invention, as shown in Figure 4, comprising: acquiring unit 402 and transmitting element 404, describe this structure below.
Acquiring unit 402, for obtaining repairing information;
Transmitting element 404, is coupled with acquiring unit 402, for repairing information is sent to maintenance personal's mobile phone in the mode of short message.
In a preferred implementation, as shown in Figure 5, said apparatus also comprises: receiving element 502, for after repairing information is sent to maintenance personal's mobile phone in the mode of short message, receive the Repair Confirmation message that maintenance personal returns, wherein, Repair Confirmation message comprises: estimate maintenance time; Display unit 504, for showing Repair Confirmation message.
In a preferred implementation, as shown in Figure 6, above-mentioned transmitting element comprises: search module 602, for the pre-stored current state of one or more maintenance personals of seeking system; Select module 604, be coupled with searching module 602, for selecting one from one or more current maintenance personals in idle condition; Acquisition module 606, is used for obtaining selected maintenance personal's phone number with selecting module 604 couplings; Sending module 608, is used for repairing information to be sent to the mobile phone that phone number is corresponding with acquisition module 606 couplings.
The embodiment of the present invention also provides a kind of preferred embodiment to come further the present invention to be made an explanation, but it should be noted that the preferred embodiment, just in order better to describe the present invention, does not form the present invention is limited improperly.
Network repair reporting system is provided in the present embodiment, and this system can adopt ASP Programming with Pascal Language, thereby builds the repair reporting system at a B/S interface.Preferably, database can adopt the ACCESS database of Microsoft, stores like this and uses all and can relatively easily realize.As shown in Figure 7, comprise at present networks repair reporting system: server, SMS transmission module, preferably, this SMS transmission module can be the SMS platform of a set of C# exploitation, be connected with server, for the warranty information of server side storage being sent to corresponding maintenance personal place.,, when the information of discovery repair reporting system has after warranty information, can automatically the relevant information of reporting for repairment be sent on maintenance personal's mobile phone of appointment.
Can guarantee the personnel of reporting for repairment timely and accurately or repairing information by this SMS transmission module increasing, can not cause the loss of information or repairing information to process problem not in time.Solve that repair reporting system in correlation technique does not arrange that note is reported and submitted and the repairing information that causes cannot send to relevant maintenance personal in the very first time, caused the delay time at stop, affected user's normal work.
Reporting processing for repairment by above-mentioned network repair reporting system mainly comprises: computer reports for repairment and phone reports two parts for repairment.Fill in after repairing information the personnel of reporting for repairment, click and preserve, system is confirmed to report probability for repairment by analysis afterwards,, confirms the grade of fault that is.After having confirmed, can on webpage, show.Meanwhile, the related content of this repairing information will send on the maintenance personal's that system sets mobile phone, notifies maintenance personal to keep in repair.
On hardware, mainly can realize by 1 Windows system server and 1 note Modem exactly.Maintenance personal, by network repair reporting system, answers the personnel of reporting for repairment, can be mainly to answer the maintenance time of estimating.The promptness that has effectively improved in this way maintenance, has also improved maintenance personal's operating efficiency, has reduced user of service's the fault stand-by period, for fault time has shortened in enterprise and company, thereby has improved economic benefit.
In another embodiment, also provide a kind of software, the technical scheme that this software is described for carrying out above-described embodiment and preferred implementation.
In another embodiment, also provide a kind of storage medium, stored above-mentioned software in this storage medium, this storage medium includes but not limited to: CD, floppy disk, hard disk, scratch pad memory etc.
From above description, can find out, the present invention has realized following technique effect: in having repairing information, obtain this repairing information, and this repairing information is sent on selected maintenance personal's mobile phone, thereby make maintenance personal can immediately get repairing information to realize maintenance.Solve by the way and in prior art, cannot process repairing information in time and cause the technical problem of information processing delay disposal inefficiency, reached the technique effect that improves information processing rate and information processing efficiency.
Obviously, those skilled in the art should be understood that, above-mentioned of the present invention each module or each step can realize with general calculation element, they can concentrate on single calculation element, or be distributed on the network that multiple calculation elements form, alternatively, they can be realized with the executable program code of calculation element, thereby, they can be stored in storage device and be carried out by calculation element, and in some cases, can carry out shown or described step with the order being different from herein, or they are made into respectively to each integrated circuit modules, or the multiple modules in them or step are made into single integrated circuit module to be realized.Like this, the present invention is not restricted to any specific hardware and software combination.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. an information processing method, is characterized in that, comprising:
Obtain repairing information;
Described repairing information is sent in maintenance personal's mobile phone in the mode of short message.
2. method according to claim 1, is characterized in that, described repairing information is stored in the ACCESS database of server.
3. method according to claim 1, is characterized in that, in the mobile phone that described repairing information is sent to maintenance personal in the mode of short message after, described method also comprises:
Receive the Repair Confirmation message that maintenance personal returns, wherein, described Repair Confirmation message comprises: estimate maintenance time;
Described Repair Confirmation message is shown.
4. method according to claim 1, is characterized in that, the mobile phone that described repairing information is sent to maintenance personal in the mode of short message comprises:
The pre-stored current state of one or more maintenance personals in seeking system;
From one or more current maintenance personals in idle condition, select one;
Obtain selected maintenance personal's phone number;
Described repairing information is sent in the mobile phone that described phone number is corresponding.
5. according to the method described in any one in claim 1 to 4, it is characterized in that, described repairing information is that user fills out folk prescription formula by liaison mode and/or the Internet and reports to server.
6. according to the method described in any one in claim 1 to 4, it is characterized in that, described repairing information comprise following one of at least: the problem that device type, equipment user contact method, equipment occur and the better address of equipment.
7. according to the method described in any one in claim 1 to 4, it is characterized in that, be applied in the repairing information treatment system of writing by ASP webpage programming language.
8. an information processor, is characterized in that, comprising:
Acquiring unit, for obtaining repairing information;
Transmitting element, for being sent to described repairing information maintenance personal's mobile phone in the mode of short message.
9. device according to claim 8, is characterized in that, also comprises:
Receiving element, for after described repairing information is sent to maintenance personal's mobile phone in the mode of short message, receives the Repair Confirmation message that maintenance personal returns, and wherein, described Repair Confirmation message comprises: estimate maintenance time;
Display unit, for showing described Repair Confirmation message.
10. device according to claim 8, is characterized in that, described transmitting element comprises:
Search module, for the pre-stored current state of one or more maintenance personals of seeking system;
Select module, for selecting one from one or more current maintenance personals in idle condition;
Acquisition module, for obtaining selected maintenance personal's phone number;
Sending module, for being sent to by described repairing information the mobile phone that described phone number is corresponding.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210407945.6A CN103780416A (en) | 2012-10-23 | 2012-10-23 | Information processing method and device thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210407945.6A CN103780416A (en) | 2012-10-23 | 2012-10-23 | Information processing method and device thereof |
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| CN103780416A true CN103780416A (en) | 2014-05-07 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201210407945.6A Pending CN103780416A (en) | 2012-10-23 | 2012-10-23 | Information processing method and device thereof |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105656696A (en) * | 2016-03-21 | 2016-06-08 | 上海天跃科技股份有限公司 | Maintenance system and method |
| CN112383994A (en) * | 2020-11-11 | 2021-02-19 | 合肥保利新能源科技有限公司 | Solar street lamp remote repair reporting controller based on WeChat code scanning |
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Application publication date: 20140507 |