CN103679356A - Method and system combining teleworking with network maintenance - Google Patents
Method and system combining teleworking with network maintenance Download PDFInfo
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- CN103679356A CN103679356A CN201310646539.XA CN201310646539A CN103679356A CN 103679356 A CN103679356 A CN 103679356A CN 201310646539 A CN201310646539 A CN 201310646539A CN 103679356 A CN103679356 A CN 103679356A
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Abstract
The invention provides a method and system combining teleworking with network maintenance, and belongs to the field of network maintenance. The system comprises a management platform, a terminal and a communication network, wherein the management platform is connected with the terminal through the communication network, the terminal is a handheld device combining a network test analysis module, a communication module and an intelligent platform, the network test analysis module comprises a wireless network test module and a fixed network test module, the communication module is one of or a combination of several of transmission modes including GPS, 2G, 3G, LTE, WIFI and LAN, and the intelligent platform comprises a work order information management module and an on-site information management module. Accordingly, network maintenance is tightly combined with background terminals, efficiency is high, accuracy is high, influences of artificial factors are few, and investment of manpower and material resources is little.
Description
Technical field
The invention provides the method and system that a kind of teleworking and network operation combine, belong to network operation field.
Background technology
Competition between Virtual network operator is the competition of class of business, customer volume, and network operation and installation are direct user oriented working links, and the service quality of this link directly affects user's perception.Therefore the quality of network operation quality has huge relation to the service competition of operator.The combination undertighten of existing network operation and background terminal, perfect.Prior art adopts the means such as original papery office, manual entry system, mobile phone contact, professional on-the-spot test instrument to realize.
Currently available technology defect is: one, the combination undertighten of existing network operation and background terminal; Its two, statistics, management and on-the-spot test efficiency are low, accuracy rate is not high, human factor impact large; Its three, manpower and material resources drop into relatively large.
Summary of the invention
The method and system that provides a kind of teleworking and network operation to combine is provided the object of the invention, and network operation is combined closely with background terminal, and efficiency is high, and accuracy rate is high, and human factor impact is low, and man power and material drops into little.
The method and system that a kind of teleworking of the present invention and network operation combine, comprise management platform, terminal and communication network, management platform is connected by communication network with terminal, and described terminal is a kind of handheld device of network test analysis module, communication module and intelligent platform combination; Network test analysis module comprises wireless network test module and fixed network test module, communication module is the one or more combination of GPS, 2G, 3G, LTE, WIFI and LAN transmission mode, and intelligent platform comprises work order information administration module and field data administration module.
The system that described a kind of teleworking and network operation combine, management platform comprises that workform management platform, fixed network maintenance platform, expert assist platform and radio network optimization platform management platform; Described workform management platform comprises one or more combination of dress dimension task management module, workform management module, electric map module, personnel checking-up module; Described fixed network maintenance platform comprises one or more combination of dress dimension information updating module, dress dimension information inquiry module.
The system that described a kind of teleworking and network operation combine, communication network is the one or more combination of 2G, 3G, LTE, WIFI and LAN communication mode.
The system that described a kind of teleworking and network operation combine, is connected with network operation teleworking by communication network, to original O&M process optimization with reproduce, realize electronization, the new mode of O&M of networking.Management quality, efficiency of service have been improved; The problem such as solved that prior art efficiency is low, accuracy rate is not high, human factor impact is large and people, material resources have high input;
The method that a kind of teleworking of the present invention and network operation combine, management platform is operated by administrative center corresponding management personnel, terminal is by field personnel's portable terminal, field personnel uses terminal to carry out in real time information interaction by communication network and management platform, comprises that work order information is interactive and field data is interactive.
The method that described a kind of teleworking and network operation combine, described work order information interaction comprises that work order generates and group's list, work order reception and reply, receipt feedback and examination.
Described work order generates and group singly refers to by workform management platform the dress dimension mission bit stream work order that generation comprises mission bit stream automatically of obtaining, then the single system of sending of workform management platform is sent single and is sent single two kinds nearby and send folk prescription formula to send list by region, and folk prescription formula is sent in preferential selection nearby; Group is singly to send list in conjunction with electric map module nearby, the carry-on terminal of field personnel has GPS module, electronic chart refreshes field personnel GPS positional information in real time, send like this single system to send list nearby according to field personnel's geographic position, and obtain terminal reception return signal, complete and send list; If group is single because other reasons can not complete and send list nearby, send single system automatically to select region to send folk prescription formula, region group is single is exactly according to work order region within the jurisdiction field personnel's task status, preferentially work order is distributed to the staff's that task amount is relatively low terminal, and obtain terminal reception return signal, complete and send list; In certain hour, do not obtain the work order that terminal receives return signal or obtains rejecting return signal, workform management platform will send cancels work order information to corresponding terminal, and the New School that lays equal stress on is single;
Described work order receives and replys and refers to that terminal receives the work order issuing from workform management platform by communication network, and reminds the staff of carried terminal, staff provide corresponding reception or reject and reply;
Described receipt feedback and examination refer to that field personnel uploads receipt information to workform management platform by on-the-spot task performance and client's suggestion by the work order information administration module of terminal, and are preserved receipt information and examined relevant work personnel according to receipt information by workform management platform.
The method that described a kind of teleworking and network operation combine, described field data interaction comprise radio network information upload and optimize, on-the-spot dress dimension information inquiry and renewal, on-the-spot dress dimension test and maintenance, expert assist;
Described radio network information upload and optimize refer to carried terminal staff according to the work order information of receiving, rush for the place that needs dress dimension, wireless network test module in the network test analysis module of terminal is tested radio network information on the way, the field data management of terminal arranges radio network information and by communication network, data is uploaded in real time to the radio network optimization platform of management platform, and radio network optimization platform carries out radio network optimization according to radio network information;
Described scene dress is tieed up information inquiry and is upgraded and refers to that field personnel is connected to the fixed network maintenance platform of management platform according to demand at dress dimension scene by communication network, inquire about on-the-spot networking, facility information or on-the-spot networking, facility information are upgraded, corrected;
Described scene dress dimension test and maintenance, expert assist to refer to, if the fixed network dress dimension test module in the network test analysis module of use terminal carries out scene dress dimension work disposal, run into knotty problem, can assist platform to carry out assist process by connecting expert, complete on-the-spot dress dimension task.
The method that described a kind of teleworking and network operation combine, network operation indication network is fixed network and the wireless network of movement, UNICOM, telecommunications, broadcasting and TV jurisdiction, indication is safeguarded and is comprised new account process, normal operation maintenance, complaint handling process, above general designation network operation.
The method that described a kind of teleworking and network operation combine, is connected with network operation teleworking by communication network, to original O&M process optimization with reproduce, realize electronization, the new mode of O&M of networking.Management quality, efficiency of service have been improved; The problem such as solved that prior art efficiency is low, accuracy rate is not high, human factor impact is large and people, material resources have high input; The test analysis instrument of specialty, teleworking easily, promote a line maintenance personnel professional image greatly, is conducive to improve service competitiveness.
Compared with prior art, beneficial effect is in the present invention:
The method and system that described a kind of teleworking and network operation combine, is connected with network operation teleworking by communication network, to original O&M process optimization with reproduce, realize electronization, the new mode of O&M of networking; Management quality, efficiency of service have been improved; The problem such as solved that prior art efficiency is low, accuracy rate is not high, human factor impact is large and people, material resources have high input; The test analysis instrument of specialty, teleworking easily, promote a line maintenance personnel professional image greatly, is conducive to improve service competitiveness.
Accompanying drawing explanation
Fig. 1 is embodiment of the present invention frame principle figure;
Fig. 2 is embodiment of the present invention system chart;
Fig. 3 is embodiment of the present invention method block diagram.
In figure: 1, management platform; 2, communication network; 3, terminal; 4, network test analysis module; 5, communication module; 6, intelligent platform; 7, wireless network test module; 8, fixed network test module; 9, work order information administration module; 10, field data administration module; 11, workform management platform; 12, fixed network maintenance platform; 13, expert assists platform; 14, radio network optimization platform; 15, dress dimension task management module; 16, workform management module; 17, electric map module; 18, personnel checking-up module; 19, dress dimension information updating module; 20, dress dimension information inquiry module.
Embodiment
The system a kind of teleworking and network operation being combined below in conjunction with the present invention is described further:
Embodiment 1: as shown in Figure 1 and Figure 2, the system that teleworking of the present invention and network operation combine, comprise management platform 1, terminal 3 and communication network 2, management platform 1 is connected by communication network 2 with terminal 3, and terminal 3 is a kind of handheld device of network test analysis module 4, communication module 5 and intelligent platform 6 combinations; Network test analysis module 4 comprises wireless network test module 7 and fixed network test module 8, communication module 5 is GPS, 2G, 3G, LTE, WIFI and many kinds of transmission modes of LAN, intelligent platform 6 comprises work order information administration module 9 and field data administration module 10, and communication network 2 is 2G, 3G, LTE, WIFI and LAN communication.
Embodiment 2: on the architecture basics of embodiment 1, management platform 1 comprises that workform management platform 11, fixed network maintenance platform 12, expert assist platform 13 and radio network optimization platform 14 management platforms 1; Described workform management platform 11 comprises dress dimension task management module 15, workform management module 16, electric map module 17, personnel checking-up module 18; Described fixed network maintenance platform 12 comprises dress dimension information updating module 19, dress dimension information inquiry module 20.
Below in conjunction with as shown in Figure 2 and Figure 3, a kind of method that the present invention combines to teleworking and network operation is described further:
The method that a kind of teleworking of the present invention and network operation combine, management platform 1 is operated by administrative center corresponding management personnel, terminal 3 is by field personnel's portable terminal 3, field personnel uses terminal 3 to carry out in real time information interaction by communication network 2 and management platform 1, comprises that work order information is interactive and field data is interactive.
Described work order information interaction comprises that work order generates and group's list, work order reception and reply, receipt feedback and examination.
Described work order generates and group singly refers to by workform management platform 11 the dress dimension mission bit stream work order that generation comprises mission bit stream automatically of obtaining, then the single system of sending of workform management platform 11 is sent single and is sent single two kinds nearby and send folk prescription formula to send list by region, and folk prescription formula is sent in preferential selection nearby; Group is singly to send list in conjunction with electric map module 17 nearby, the carry-on terminal 3 of field personnel has GPS module, electronic chart refreshes field personnel GPS positional information in real time, send like this single system to send list nearby according to field personnel's geographic position, and obtain terminal 3 reception return signals, complete and send list; If group is single because other reasons can not complete and send list nearby, send single system automatically to select region to send folk prescription formula, region group is single is exactly according to work order region within the jurisdiction field personnel's task status, preferentially work order is distributed to the staff's that task amount is relatively low terminal 3, and obtain terminal 3 reception return signals, complete and send list; In certain hour, do not obtain the work order that terminal 3 receives return signal or obtains rejecting return signal, workform management platform 11 will send cancels work order information to corresponding terminal 3, and the New School that lays equal stress on is single;
Described work order receives and replys and refers to that terminal 3 receives by communication network 2 work order issuing from workform management platform 11, and reminds the staff of carried terminal 3, staff provide corresponding reception or reject and reply;
Described receipt feedback and examination refer to that field personnel uploads receipt information to workform management platform 11 by on-the-spot task performance and client's suggestion by the work order information administration module 9 of terminal 3, and are preserved receipt information and examined relevant work personnel according to receipt information by workform management platform 11.
Described field data interaction comprise radio network information upload and optimize, on-the-spot dress dimension information inquiry and renewal, on-the-spot dress dimension test and maintenance, expert assist;
Described radio network information upload and optimize refer to carried terminal 3 staff according to the work order information of receiving, rush for and need in way, the place of dress dimension, 7 pairs of wireless network test modules in the network test analysis module 4 of terminal 3 on the way radio network information are tested, field data administration module 10 management of terminal 3 arrange radio network information and by communication network 2, data are uploaded in real time to the radio network optimization platform 14 of management platform 1, and radio network optimization platform 14 carries out radio network optimization according to radio network information;
Described scene dress is tieed up information inquiry and is upgraded and refers to that field personnel is connected to the fixed network maintenance platform 12 of management platform 1 according to demand at dress dimension scene by communication network 2, inquire about on-the-spot networking, facility information or on-the-spot networking, facility information are upgraded, corrected;
Described scene dress dimension test and maintenance, expert assist to refer to, if the fixed network test module 8 in the network test analysis module 4 of use terminal 3 carries out scene dress dimension work disposal, run into knotty problem, can assist platform 13 to carry out assist process by connecting expert, complete on-the-spot dress dimension task.
Claims (6)
1. the system that a teleworking and network operation combine, comprise management platform (1), terminal (3) and communication network (2), management platform (1) is connected by communication network (2) with terminal (3), it is characterized in that: described terminal (3) is a kind of handheld device of network test analysis module (4), communication module (5) and intelligent platform (6) combination; Network test analysis module (4) comprises wireless network test module (7) and fixed network test module (8), communication module (5) is the one or more combination of GPS, 2G, 3G, LTE, WIFI and LAN transmission mode, and intelligent platform (6) comprises work order information administration module (9) and field data administration module (10).
2. the system that a kind of teleworking according to claim 1 and network operation combine, is characterized in that: management platform (1) comprises that workform management platform (11), fixed network maintenance platform (12), expert assist platform (13) and radio network optimization platform (14) management platform (1); Described workform management platform (11) comprises one or more combination of dress dimension task management module (15), workform management module (16), electric map module (17), personnel checking-up module (18); Described fixed network maintenance platform (12) comprises one or more combination of dress dimension information updating module (19), dress dimension information inquiry module (20).
3. the system that a kind of teleworking according to claim 1 and network operation combine, is characterized in that: communication network (2) is the one or more combination of 2G, 3G, LTE, WIFI and LAN communication mode.
4. the method that a teleworking and network operation combine, be applied to system claimed in claim 1, it is characterized in that: management platform (1) is operated by administrative center corresponding management personnel, terminal (3) is by field personnel's portable terminal (3), according to the difference of site environment wireless network signal coverage condition, field personnel uses terminal (3) to carry out in real time information interaction by communication network (2) and management platform (1), comprises that work order information is interactive and field data is interactive.
5. the method that a kind of teleworking according to claim 4 and network operation combine, is characterized in that: described work order information interaction comprises that work order generates and group's list, work order reception and reply, receipt feedback and examination;
Described work order generates and group singly refers to by workform management platform (11) the dress dimension mission bit stream work order that generation comprises mission bit stream automatically of obtaining, then the single system of sending of workform management platform (11) is sent single and is sent single two kinds nearby and send folk prescription formula to send list by region, and folk prescription formula is sent in preferential selection nearby; Group is singly to send list in conjunction with electric map module (17) nearby, the carry-on terminal (3) of field personnel has GPS module, electronic chart refreshes field personnel GPS positional information in real time, send like this single system to send list nearby according to field personnel's geographic position, and obtain terminal (3) reception return signal, complete and send list; If group is single because other reasons can not complete and send list nearby, send single system automatically to select region to send folk prescription formula, region group is single is exactly according to work order region within the jurisdiction field personnel's task status, preferentially work order is distributed to the staff's that task amount is relatively low terminal (3), and obtain terminal (3) reception return signal, complete and send list; In certain hour, do not obtain the work order that terminal (3) receives return signal or obtains rejecting return signal, workform management platform (11) will send cancels work order information to corresponding terminal (3), and the New School that lays equal stress on is single;
Described work order receives and reply refers to that terminal (3) receives the work order issuing from workform management platform (11) by communication network (2), and reminds the staff of carried terminal (3), staff provide corresponding reception or reject and reply;
Described receipt feedback and examination refer to that field personnel uploads receipt information to workform management platform (11) by on-the-spot task performance and client's suggestion by the work order information administration module (9) of terminal (3), and are preserved receipt information and examined relevant work personnel according to receipt information by workform management platform (11).
6. the method that a kind of teleworking according to claim 5 and network operation combine, is characterized in that: described field data interaction comprise radio network information upload and optimize, on-the-spot dress dimension information inquiry and renewal, on-the-spot dress dimension test and maintenance, expert assist;
Described radio network information upload and optimize refer to carried terminal (3) staff according to the work order information of receiving, rush for and need in way, the place of dress dimension, wireless network test module (7) in the network test analysis module (4) of terminal (3) is tested radio network information on the way, the field data management of terminal (3) arranges radio network information and by communication network (2), data is uploaded in real time to the radio network optimization platform (14) of management platform (1), radio network optimization platform (14) carries out radio network optimization according to radio network information,
Described scene dress dimension information inquiry and renewal refer to that field personnel is connected to the fixed network maintenance platform (12) of management platform (1) according to demand at dress dimension scene by communication network (2), inquire about on-the-spot networking, facility information or on-the-spot networking, facility information are upgraded, corrected;
Described scene dress dimension test and maintenance, expert assist to refer to, if the fixed network dress dimension test module (8) in the network test analysis module (4) of use terminal (3) carries out scene dress dimension work disposal, run into knotty problem, can assist platform (13) to carry out assist process by connecting expert, complete on-the-spot dress dimension task.
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104518916A (en) * | 2014-12-31 | 2015-04-15 | 山东信通电子股份有限公司 | Method for maintaining and merging ends of fixed network and mobile network |
| CN106060140A (en) * | 2016-06-14 | 2016-10-26 | 北京鼎力合创信息技术有限公司 | Remote management service system |
| CN106346966A (en) * | 2015-07-20 | 2017-01-25 | 周相山 | Sealing management system based on cloud platform |
| CN106447222A (en) * | 2016-10-18 | 2017-02-22 | 上海众恒信息产业股份有限公司 | Parallel architecture-based business acceptance system and data processing method |
| CN109412869A (en) * | 2018-12-07 | 2019-03-01 | 广东美的物业管理股份有限公司 | A kind of equipment machine room monitoring inspection management method, system, terminal and storage medium |
| CN109768912A (en) * | 2018-12-11 | 2019-05-17 | 北京市天元网络技术股份有限公司 | A kind of method and device of real-time impression information |
| CN111797200A (en) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | IT operation and maintenance method |
| CN112668961A (en) * | 2020-12-18 | 2021-04-16 | 苏州浪潮智能科技有限公司 | Automatic feeding system, method and medium |
| CN114066283A (en) * | 2021-11-23 | 2022-02-18 | 北京众信佳科技发展有限公司 | Broadband maintenance process control method and device and computer readable storage medium |
| CN115987929A (en) * | 2022-12-21 | 2023-04-18 | 浪潮通信信息系统有限公司 | Method for broadband maintenance real-time communication |
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Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104518916A (en) * | 2014-12-31 | 2015-04-15 | 山东信通电子股份有限公司 | Method for maintaining and merging ends of fixed network and mobile network |
| CN106346966A (en) * | 2015-07-20 | 2017-01-25 | 周相山 | Sealing management system based on cloud platform |
| CN106060140A (en) * | 2016-06-14 | 2016-10-26 | 北京鼎力合创信息技术有限公司 | Remote management service system |
| CN106447222A (en) * | 2016-10-18 | 2017-02-22 | 上海众恒信息产业股份有限公司 | Parallel architecture-based business acceptance system and data processing method |
| CN109412869A (en) * | 2018-12-07 | 2019-03-01 | 广东美的物业管理股份有限公司 | A kind of equipment machine room monitoring inspection management method, system, terminal and storage medium |
| CN109768912A (en) * | 2018-12-11 | 2019-05-17 | 北京市天元网络技术股份有限公司 | A kind of method and device of real-time impression information |
| CN111797200A (en) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | IT operation and maintenance method |
| CN111797200B (en) * | 2020-06-18 | 2021-02-09 | 北京亿宇嘉隆科技有限公司 | IT operation and maintenance method |
| CN112668961A (en) * | 2020-12-18 | 2021-04-16 | 苏州浪潮智能科技有限公司 | Automatic feeding system, method and medium |
| CN112668961B (en) * | 2020-12-18 | 2022-07-12 | 苏州浪潮智能科技有限公司 | Automatic feeding system, method and medium |
| CN114066283A (en) * | 2021-11-23 | 2022-02-18 | 北京众信佳科技发展有限公司 | Broadband maintenance process control method and device and computer readable storage medium |
| CN115987929A (en) * | 2022-12-21 | 2023-04-18 | 浪潮通信信息系统有限公司 | Method for broadband maintenance real-time communication |
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Application publication date: 20140326 |