CN103593412B - A kind of answer method and system based on tree structure problem - Google Patents
A kind of answer method and system based on tree structure problem Download PDFInfo
- Publication number
- CN103593412B CN103593412B CN201310506948.XA CN201310506948A CN103593412B CN 103593412 B CN103593412 B CN 103593412B CN 201310506948 A CN201310506948 A CN 201310506948A CN 103593412 B CN103593412 B CN 103593412B
- Authority
- CN
- China
- Prior art keywords
- client
- node
- node identification
- query
- tree structure
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
- G06F16/986—Document structures and storage, e.g. HTML extensions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
Abstract
The invention discloses a kind of answer method based on tree structure problem and system, the present invention is according to the relevance between all problems service attribute and the different stage in all problems under affiliated business, construct tree structure, each node storage problem of tree structure and corresponding response message, and node identification is set for each node in tree structure.The query of tree structure interior joint and node identification are showed into client, after the node identification that client is sent by internet is received, the problem of node of corresponding node identification is stored and corresponding response message are supplied to client.The present invention provides more accurate response message for the query of client, improves the user experience of client.
Description
Technical field
The present invention relates to e-commerce field, more particularly to a kind of answer method and system based on tree structure problem.
Background technology
Ecommerce mainly uses internet to be engaged in commercial affairs or activity, during ecommerce is carried out, ecommerce
Enterprise needs to set online customer service in network side, provides the online solution of the related query of various commercial affairs for client by internet
Answer, commercial affairs correlation query is related to the consulting of the association attributes of commercial product, e-commerce venture's correlated activation consulting and after sale
Service consultation etc..With being continuously increased for client consulting amount, limited online customer service can not meet needs, in order to
The ever-increasing consulting amount of client is met, answering system is set in network side, the various business of client proposition are automatically replied
Related query.
When the answering system set in network side automatically replies the various business correlation query of client proposition, first,
In consulting amount, the related query of commercial affairs that up to ten thousand clients are proposed can be replied simultaneously；Secondly, in time, can be with whole day 24
Hour replys the related query of commercial affairs that client is proposed.
At present, the related query of commercial affairs that answering system is generally proposed using matching way acknowledged client end, mainly using two
Plant implementation method：
The first implementation method uses the answering system response based on way of search
Answering system based on way of search is received after the query of client transmission, and main utilize searches for key technology pair
After query matching, find corresponding response message and be sent to client.
Search for key technology and mainly utilize reverse indexing mode, reverse indexing is called inverted index, and this data structure is deposited
Store up information and the mapping relations of information position certainly in one or more documents, that is, full-text search.When response system
System is received after the query of client transmission, query index is set up using query information as text, using reverse indexing mode
The problem of being fitted on correspondence, is then sent to client by the response message of the set correspondence problem.In this process, query
Information can be multiple phrases, by combining method of calling, and the accuracy rate that Secondary Ordering Algorithm improves matching is aided with index.
Answering system based on way of search has the answering system based on full-text index engine lucene, based on full text rope
The models such as the solr of secondary encapsulation can also be carried out on engine lucene.
Fig. 1 is the method flow diagram that the answering system of the prior art based on way of search realizes response, its specific step
Suddenly it is：
Step 101, the query for receiving by internet client input；
Step 102, to received client query use morphological analysis Language Processing, obtain after Language Processing doubt
Ask；
Step 103, to after Language Processing query carry out syntactic analysis, obtain query information；
Step 104, using query information as text query index is set up, the database into answering system finds matching
Multiple problems and corresponding response message；
Because query information can be multiple, thus index matching the problem of be also include multiple problems and it is corresponding should
Answer information；
Step 105, quadratic dependence sequence is carried out to obtained multiple problems and corresponding response, obtain setting number
The problem of degree of correlation highest and corresponding response message；
Step 106, corresponding response message the problem of the degree of correlation highest for setting number by internet is sent to visitor
Family end.
Second of implementation method uses the answering system response based on artificial intelligence markup language
Artificial intelligence markup language (AIML, Artificial Intelligence Markup Language) is a kind of
Create the XML voices of natural language ageng.AIML objects are made up of theme, classification and indexing unit, constitute AIML pairs
The data of elephant can be format data or nonformatted data, and format data is made up of character, and which includes symbol
Response message can be encapsulated in the template of definition by data and the coherent element for constituting AIML, AIML, may part in template
It is made up of to need to parse in response label and obtains response message.
Fig. 2 is the method flow diagram of the answering system response of the prior art based on artificial intelligence markup language, and it has
Body step is：
Step 201, the query for receiving by internet client input；
Step 202, use standardization to received client query, obtain query information；
Step 203, using query information to AIML KnowledgeBase-queries match, be encapsulated in the response in the template that AIML is defined
Information；
Step 204, the response message progress template processing to being encapsulated in the template that AIML is defined, parse mark therein
Label, obtain response message；
Step 205, corresponding response message the problem of the degree of correlation highest for setting number by internet is sent to visitor
Family end.
The response of answering system no matter is realized using which kind of above-mentioned scheme, is all that answering system is first doubted to client proposition
Ask that progress is analyzed to obtain after query information, then match and obtain corresponding response message.But, on the one hand, when query is using Chinese
During statement, its semantics recognition is relatively difficult, and a same phrase is expressed under different pragmatics and linguistic context to be meant completely not
With, the meaning expressed by Chinese is recognized, it is necessary to which a word is divided into several words composition, because Chinese has very
Powerful ambiguousness, so existing analytical technology all can not be effectively by a word cutting.On the other hand, above two scheme
It is to carry out matching problem and corresponding response by the way of matching using inverted index and one by one when realizing the response of answering system
Information, this matching way does not consider the correlation between problem, but directly matches query information with problem, institute
With matching the problem of be possible to not be the problem of client needs, corresponding response message nor client need response
Information, causes matching degree to reduce.
Therefore, when realizing the response of answering system, how accurate response message is provided for client, improves client
It is a urgent problem to be solved using experience.
The content of the invention
In view of this, the embodiment of the present invention provides a kind of answer method based on tree structure problem, and this method can be
Client proposes that problem provides accurate response message.
The embodiment of the present invention also provides a kind of answering system based on tree structure problem, and the system can be client institute
Proposition problem provides accurate response message.
To reach above-mentioned purpose, what what the present invention was implemented be specifically realized in：
A kind of answer method based on tree structure problem, this method includes：
According to the relevance between all problems service attribute and the different stage in all problems under affiliated business, structure
Tree structure, each node storage problem of tree structure and corresponding response message are made, and is each section in tree structure
Point sets node identification；
The query of tree structure interior joint and node identification are showed into client；
Receive the node identification that client is sent by internet；
The problem of node of corresponding node identification is stored and corresponding response message are supplied to client.
This method also includes：
The problem of associated nodes for providing the node are stored is selected for client, and the associated nodes that client is selected are stored
The problem of and corresponding response message be supplied to client.
Before the node identification that client is sent by internet is received, this method also includes：
Determine whether the query that client is sent includes node identification, if it is, performing the section of corresponding node identification
The step of the problem of point storage and corresponding response message are supplied to client；Obtained if not, carrying out syntactic analysis to the query
To query information, the node identification of query information matches is determined, the problem of node of corresponding node identification is stored and correspondingly
Response message be supplied to client.
Before the process per se, in addition to：
Business datum is arranged, business datum correlation analysis is carried out, and carry by modes such as correlation rule and contexts
Take problem, offering question service attribute.
A kind of answering system based on tree structure problem, the system includes：Associate management module, data retrieval module and
Display module is associated, wherein,
Associate management module, for according to the relevance between all problems service attribute and in all problems in affiliated industry
Different stage under business, constructs tree structure, each node storage problem of tree structure and corresponding response message, and be tree
Each node in shape structure sets node identification；
Data retrieval module, for receiving the node identification that client is sent by internet, is looked into from associate management module
The problem of node for asking corresponding node identification is stored and corresponding response message；
Display module is associated, for the query of tree structure interior joint and node identification to be showed into client, by inquiry
The problem of node of corresponding node identification is stored and corresponding response message.
Data retrieval module, the problem of associated nodes for also providing for the node are stored selects for client, from association
The problem of associated nodes that management module inquiry obtains client selection are stored and corresponding response message；
Associate display module, be additionally operable to by inquire about obtain client selection associated nodes store the problem of and it is corresponding should
Answer information and show client.
The data retrieval module, is also used to determine whether that the query that can be sent from client gets node identification；
If it is not, carrying out syntactic analysis to the query obtains query information, the node identification of query information matches is determined, from associated tube
The problem of node of node identification corresponding to reason module polls is stored and corresponding response message.
Also include data preparation module, for being arranged to business datum, carry out business datum correlation analysis, and by closing
The mode such as connection rule and context extracts problem, offering question service attribute.
As can be seen from the above scheme, the present invention is according to the relevance between all problems service attribute and in all problems
Different stage under affiliated business, constructs tree structure, each node storage problem of tree structure and corresponding response letter
Breath, and node identification is set for each node in tree structure.The query of tree structure interior joint and node identification are showed
Client, after the node identification that client is sent by internet is received, the node of corresponding node identification is stored
Problem and corresponding response message are supplied to client.Also include：The problem of associated nodes for further providing for the node are stored
For client selection, the problem of associated nodes that client is selected are stored and corresponding response message are supplied to client.More
Further, if node identification can not be got in the query received from client, grammer point can be carried out to the query
Obtained after analysis after query information, determine the node identification of query information matches, by asking that the node of corresponding node identification is stored
Topic and corresponding response message are supplied to client.Determined because the system and method that the present invention is provided is identified by exclusive node
Problem and relevant issues, guiding client completes related consulting of all the problems in the affiliated business of query, it is to avoid prior art
In process and query information matches problem process are analyzed to the query of client, it is to avoid due to accuracy of analysis is not high and
It is not high and influence the problem of final response message accuracy is not high with accuracy, so as to be provided more for the query of client
Accurate response message, improves the user experience of client.
Brief description of the drawings
Fig. 1 is the method flow diagram that the answering system of the prior art based on way of search realizes response；
Fig. 2 is the method flow diagram of the answering system response of the prior art based on artificial intelligence markup language；
Fig. 3 is the answer method flow chart provided in an embodiment of the present invention based on tree structure problem；
Fig. 4 is the answering system structural representation provided in an embodiment of the present invention based on tree structure problem；
Fig. 5 is the structural representation of tree structure problem provided in an embodiment of the present invention.
Embodiment
For the objects, technical solutions and advantages of the present invention are more clearly understood, develop simultaneously embodiment referring to the drawings, right
The present invention is described in further detail.
In order to provide accurate response message, it is necessary to avoid of the prior art to client for client institute statement into question
Query analysis process and query information matches problem process, it is to avoid because accuracy of analysis is not high and matching accuracy is not high
Influence the problem of final response message accuracy is not high.Therefore, the present invention is according to the relevance between all problems service attribute
And the different stage in all problems under affiliated business, construct tree structure, each node storage problem of tree structure and
Corresponding response message, and node identification is set for each node in tree structure.By the query of tree structure interior joint and section
Point identification shows client, after the node identification that client is sent by internet is received, by corresponding node identification
Node is the problem of store and corresponding response message is supplied to client.Also include：Further provide for the association section of the node
The problem of point storage, the problem of storing the associated nodes that client is selected and corresponding response message were provided for client selection
To client.
Further, if node identification can not be got in the query received, grammer can be carried out to the query
Obtained after analysis after query information, determine the node identification of query information matches, the node of corresponding node identification is stored
Problem and corresponding response message are supplied to client.
The present invention identifies determination problem and relevant issues by exclusive node, and guiding client is completed in the affiliated business of query
Related consulting of all the problems, it is to avoid the semantic ambiguity sex chromosome mosaicism that can be caused during analysis query, so as to be carried by client
Go out query and accurate response message is provided, improve the user experience of client.
Fig. 3 is the answer method flow chart provided in an embodiment of the present invention based on tree structure problem, and it is concretely comprised the following steps：
Step 301, according to the relevance between all problems service attribute and all problems under affiliated business not
Same level, constructs tree structure, each node storage problem of tree structure and corresponding response message, and in tree structure
Each node set node identification；
In this step, according to the service attribute of problem, using correlation rule, sorting technique or artificial notation methods to industry
Typical problem and relevant issues under business are divided, and construct tree structure；
Step 302, the query of tree structure interior joint and node identification showed into client；
Step 303, receive the node identification that client is sent by internet；
Step 304, the problem of the node of corresponding node identification is stored and corresponding response message is supplied to client.
After the step 304, this method also includes：
Step 305, provide for client selection the problem of the associated nodes of the node are stored, the association that client is selected
The problem of node is stored and corresponding response message are supplied to client.
Before step 303, this method can also include：
Step 3031, determine client send query whether include node identification, if it is, perform step 303；Such as
It is really no, then perform step 3033；
Step 3032, to the query carry out syntactic analysis obtain query information；
The step needs to carry out the query syntactic analysis, and is scanned for using ranking index, obtains corresponding doubt
Information is asked, at this moment, it is necessary to the text comprising query is pre-set in database, corresponding query letter is obtained in the text
Breath；
Step 3033, the node identification for determining query information matches, the problem of node of corresponding node identification is stored
And corresponding response message is supplied to client.
Specifically, the whole process of step 301 is performed by data preparation module and associate management module, wherein,
Data preparation module, for being arranged to business datum, carries out business datum correlation analysis, and pass through correlation rule
Problem, offering question service attribute are extracted with the mode such as context；
Associate management module, for constructing tree structure, according to the relevance between all problems service attribute and in institute
The problematic different stage under affiliated business, problem and corresponding response message are imported into tree structure respective nodes,
Problem and corresponding response message can be verified when importing, determine problem with the presence or absence of repetition；Herein, can be with
To addition or deletion of node in the tree structure that is constructed, for filling into or deleting problematic by new problem.
Specifically, 302 described in Fig. 3 are completed to the process of step 3033 by data retrieval module, including：First
Judge to receive the query that client is sent, it is determined whether node identification can be got from the query, if it is, will be corresponding
The problem of node of node identification is stored and corresponding response message are supplied to client；If it is not, then being carried out to the query
Syntactic analysis obtains query information, determines the node identification of query information matches, and the node of corresponding node identification is stored
The problem of and corresponding response message be supplied to client.
In the present invention, also there is association display module, for being shown to tree structure, show：Tree-like knot
The problem of node for the node identification that structure problem and corresponding response message, correspondence client are sent is stored and corresponding response letter
Breath, and the associated nodes of the node the problem of store and query matching that corresponding response message and client are sent section
The problem of node of point identification is stored and corresponding response message, and the associated nodes of the node the problem of store and it is corresponding should
Answer information.
Fig. 4 is the answering system structural representation provided in an embodiment of the present invention based on tree structure problem, as illustrated,
Including：Associate management module, data retrieval module and association display module, wherein,
Associate management module, for according to the relevance between all problems service attribute and in all problems in affiliated industry
Different stage under business, constructs tree structure, each node storage problem of tree structure and corresponding response message, and be tree
Each node in shape structure sets node identification；
Data retrieval module, for receiving the node identification that client is sent by internet, is looked into from associate management module
The problem of node for asking corresponding node identification is stored and corresponding response message；
Display module is associated, for the query of tree structure interior joint and node identification to be showed into client, by inquiry
The problem of node of corresponding node identification is stored and corresponding response message.
Within the system, in addition to data preparation module, for being arranged to business datum, business datum correlation point is carried out
Analysis, and problem, offering question service attribute are extracted by modes such as correlation rule and contexts.
Within the system, data retrieval module, the problem of associated nodes for also providing for the node are stored supplies client
Selection, the problem of associated nodes for obtaining client selection from associate management module polls are stored and corresponding response message；
Associate display module, be additionally operable to by inquire about obtain client selection associated nodes store the problem of and it is corresponding should
Answer information and show client.
Within the system, the data retrieval module, is also used to determine whether that the query that can be sent from client is obtained
To node identification；If it is not, carrying out syntactic analysis to the query obtains query information, the node mark of query information matches is determined
Know, the problem of being stored from the node of the node identification corresponding to associate management module polls and corresponding response message.
A specific example is lifted the embodiment of the present invention is described in detail
Fig. 5 is the structural representation of tree structure problem provided in an embodiment of the present invention：When client is sent out by internet
When the query sent can find corresponding node from tree structure, the node itself and its associated all nodes are just inquired about
The problem of storage and corresponding response message, can be by node itself and its associated all when showing client
The problem of node is stored and corresponding response message are shown using tree structure.Client can again be found according to displaying and save
Point, End-Customer end can obtain the root of tree structure, just can be complete to each leaf node from the root of tree structure
Solve some traffic issues.So by way of based on tree structure query, the consulting of guiding client finishing service very well,
Good user experience is obtained using the user of client.As shown in figure 5, when query is determined to be the problem of wanting inquiry business
1, then problem 1 and corresponding response are shown, and whether prompting relevant issues 3,4 and 5 and corresponding response show；When receiving
Query is determined to be the problem of wanting inquiry business 3, then showing problem 3 and corresponding response, and the related query 8 and 9 of prompting
Response whether show；By that analogy until completing the business all problems and corresponding response.So drawn by tree structure
The mode of leading allows client to carry out the selection of node query, it is to avoid client directly inputs query, it is to avoid Chinese ambiguity problem.
The such scheme provided from the present invention can be seen that the present invention by analyzing a large number of services search record, sum up
Relation between main type of service and the related indicator problem of the business and these typical problems, tree-like knot is formed by problem
Structure.Business consultation is carried out by tree structure problem guiding client, client is by clicking on mode, it is possible to it is determined that selected
Node identification, inquire about corresponding response in tree structure by node identification, it is to avoid client provides non-type doubt
The ambiguity problem during matching asked and caused.One preferably consulting experience is obtained by tree-like guide, so as to be more willing to selection certainly
Dynamic answering system carries out business consultation, and online customer service pressure can be so reduced to greatest extent.
By experiment, in one month, business consultation is carried out using answering system of the present invention based on tree structure problem
Amount can account for more than the 50% of total business consulting amount, improve efficiency and user experience.
Preferred embodiment is lifted above, the object, technical solutions and advantages of the present invention is further described, institute
It should be understood that the foregoing is merely illustrative of the preferred embodiments of the present invention, it is not intended to limit the invention, it is all the present invention's
Spirit and principle within, any modifications, equivalent substitutions and improvements made etc., should be included in protection scope of the present invention it
It is interior.
Claims (6)
1. a kind of answer method based on tree structure problem, it is characterised in that this method includes：
According to the different stage of relevance and all problems under affiliated business between all problems service attribute, construct tree-like
Structure, each node storage problem of tree structure and corresponding response message, and set for each node in tree structure
Node identification；
The query of tree structure interior joint and node identification are showed into client；
Receive the node identification that client is sent by internet；
The problem of node of corresponding node identification is stored and corresponding response message are supplied to client；
Before the node identification that client is sent by internet is received, this method also includes：
Determine whether the query that client is sent includes node identification, if it is, the node for performing corresponding node identification is deposited
The step of the problem of storage and corresponding response message are supplied to client；Doubted if not, carrying out syntactic analysis to the query
Ask information, determine the node identification of query information matches, the problem of node of corresponding node identification is stored and it is corresponding should
Answer information and be supplied to client.
2. the method as described in claim 1, it is characterised in that this method also includes：
The problem of associated nodes for providing the node are stored selects for client, and what the associated nodes that client is selected were stored asks
Topic and corresponding response message are supplied to client.
3. the method as described in claim 1, it is characterised in that before the process per se, in addition to：
Business datum is arranged, business datum correlation analysis is carried out, and problem is extracted by correlation rule and context mode,
Offering question service attribute.
4. a kind of answering system based on tree structure problem, it is characterised in that the system includes：Associate management module, data
Module and association display module are retrieved, wherein,
Associate management module, for according to the relevance and all problems between all problems service attribute under affiliated business
Different stage, constructs tree structure, each node storage problem of tree structure and corresponding response message, and be tree structure
In each node set node identification；
Data retrieval module, for receiving the node identification that client is sent by internet, from associate management module polls institute
The problem of node of corresponding node identification is stored and corresponding response message；
Display module is associated, it is for the query of tree structure interior joint and node identification to be showed into client, the institute of inquiry is right
The problem of node for the node identification answered is stored and corresponding response message are supplied to client；
The data retrieval module, is also used to determine whether that the query that can be sent from client gets node identification；If
It is not that carrying out syntactic analysis to the query obtains query information, the node identification of query information matches is determined, from associate management mould
The problem of node of the corresponding node identification of block inquiry is stored and corresponding response message.
5. system as claimed in claim 4, it is characterised in that data retrieval module, also provides for the association section of the node
The problem of point storage, selects for client, the problem of associated nodes for obtaining client selection from associate management module polls are stored
And corresponding response message；
Display module is associated, the problem of being additionally operable to store the associated nodes that inquiry obtains client selection and corresponding response letter
Breath shows client.
6. system as claimed in claim 4, it is characterised in that also including data preparation module, for being arranged to business datum,
Business datum correlation analysis is carried out, and problem, offering question service attribute are extracted by correlation rule and context mode.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310506948.XA CN103593412B (en) | 2013-10-24 | 2013-10-24 | A kind of answer method and system based on tree structure problem |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310506948.XA CN103593412B (en) | 2013-10-24 | 2013-10-24 | A kind of answer method and system based on tree structure problem |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN103593412A CN103593412A (en) | 2014-02-19 |
| CN103593412B true CN103593412B (en) | 2017-10-03 |
Family
ID=50083553
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310506948.XA Active CN103593412B (en) | 2013-10-24 | 2013-10-24 | A kind of answer method and system based on tree structure problem |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN103593412B (en) |
Families Citing this family (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104408639A (en) * | 2014-10-22 | 2015-03-11 | 百度在线网络技术（北京）有限公司 | Multi-round conversation interaction method and system |
| KR102598273B1 (en) * | 2015-09-01 | 2023-11-06 | 삼성전자주식회사 | Method of recommanding a reply message and device thereof |
| CN108845992B (en) * | 2015-10-30 | 2022-08-26 | 上海智臻智能网络科技股份有限公司 | Computer readable storage medium and question-answer interaction method |
| CN108833595B (en) * | 2015-12-24 | 2021-06-29 | 上海智臻智能网络科技股份有限公司 | Computer readable storage medium for online customer service |
| CN106528613B (en) * | 2016-05-26 | 2018-11-27 | 中科鼎富（北京）科技发展有限公司 | Intelligent answer method and device |
| CN107547354A (en) * | 2016-06-27 | 2018-01-05 | 南京中兴软件有限责任公司 | Business datum provides method and device |
| CN106991112B (en) * | 2016-11-07 | 2021-05-25 | 创新先进技术有限公司 | Information query method and device |
| CN106599604B (en) * | 2017-01-12 | 2019-10-08 | 上海博集医疗科技有限公司 | Medical information intelligent interactive system and method |
| CN107391551B (en) * | 2017-06-06 | 2020-04-14 | 广东广业开元科技有限公司 | Web service data analysis method and system based on data mining |
| CN107992459A (en) * | 2017-10-12 | 2018-05-04 | 如是科技（大连）有限公司 | Resume generation method and device |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1851700A (en) * | 2005-11-01 | 2006-10-25 | 华为技术有限公司 | Inquiry method and system, and inquiry switching device |
| CN101166212A (en) * | 2006-10-19 | 2008-04-23 | 华为技术有限公司 | A method and system for realizing graphic display of interactive voice response system |
| CN101635010A (en) * | 2009-08-21 | 2010-01-27 | 腾讯科技（深圳）有限公司 | Dialogue processing method and dialogue system in dialogue community |
| CN102375835A (en) * | 2010-08-17 | 2012-03-14 | 腾讯科技（深圳）有限公司 | Information searching system and method |
-
2013
- 2013-10-24 CN CN201310506948.XA patent/CN103593412B/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1851700A (en) * | 2005-11-01 | 2006-10-25 | 华为技术有限公司 | Inquiry method and system, and inquiry switching device |
| CN101166212A (en) * | 2006-10-19 | 2008-04-23 | 华为技术有限公司 | A method and system for realizing graphic display of interactive voice response system |
| CN101635010A (en) * | 2009-08-21 | 2010-01-27 | 腾讯科技（深圳）有限公司 | Dialogue processing method and dialogue system in dialogue community |
| CN102375835A (en) * | 2010-08-17 | 2012-03-14 | 腾讯科技（深圳）有限公司 | Information searching system and method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN103593412A (en) | 2014-02-19 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN103593412B (en) | A kind of answer method and system based on tree structure problem | |
| CN106156365B (en) | A kind of generation method and device of knowledge mapping | |
| CN109857917B (en) | Security knowledge graph construction method and system for threat intelligence | |
| CN108804521B (en) | Knowledge graph-based question-answering method and agricultural encyclopedia question-answering system | |
| CN105608218B (en) | The method for building up of intelligent answer knowledge base establishes device and establishes system | |
| US20200301954A1 (en) | Reply information obtaining method and apparatus | |
| KR102288249B1 (en) | Information processing method, terminal, and computer storage medium | |
| CN109446341A (en) | The construction method and device of knowledge mapping | |
| CN109284363A (en) | A kind of answering method, device, electronic equipment and storage medium | |
| CN109726274B (en) | Question generation method, device and storage medium | |
| CN105808590B (en) | Search engine implementation method, searching method and device | |
| CN108984650B (en) | Computer-readable recording medium and computer device | |
| US9710829B1 (en) | Methods, systems, and articles of manufacture for analyzing social media with trained intelligent systems to enhance direct marketing opportunities | |
| CN110175227A (en) | A kind of dialogue auxiliary system based on form a team study and level reasoning | |
| CN109345282A (en) | A kind of response method and equipment of business consultation | |
| CN108829682B (en) | Computer readable storage medium, intelligent question answering method and intelligent question answering device | |
| CN106934068A (en) | The method that robot is based on the semantic understanding of environmental context | |
| CN111182162B (en) | Telephone quality inspection method, device, equipment and storage medium based on artificial intelligence | |
| CN110765277B (en) | Knowledge-graph-based mobile terminal online equipment fault diagnosis method | |
| WO2020233386A1 (en) | Intelligent question-answering method and device employing aiml, computer apparatus, and storage medium | |
| WO2019232893A1 (en) | Method and device for text emotion analysis, computer apparatus and storage medium | |
| CN111062220B (en) | End-to-end intention recognition system and method based on memory forgetting device | |
| CN110321549B (en) | New concept mining method based on sequential learning, relation mining and time sequence analysis | |
| CA3061788A1 (en) | Electronic communication system with drafting assistant and method of using same | |
| CN109271459A (en) | Chat robots and its implementation based on Lucene and grammer networks |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |