CN101635010A - Dialogue processing method and dialogue system in dialogue community - Google Patents
Dialogue processing method and dialogue system in dialogue community Download PDFInfo
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- CN101635010A CN101635010A CN200910042063A CN200910042063A CN101635010A CN 101635010 A CN101635010 A CN 101635010A CN 200910042063 A CN200910042063 A CN 200910042063A CN 200910042063 A CN200910042063 A CN 200910042063A CN 101635010 A CN101635010 A CN 101635010A
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Abstract
The invention relates to a dialogue processing method in a dialogue community and belongs to the technical field of information interaction. The dialogue processing method comprises the following steps: receiving service data which are problem data or question data; conventionally storing the problem data if the service data are the problem data; storing the question data in association with the problem data when the service data are the question data; updating retrieval data related to the problem data and the question data; and displaying content represented by the problem data and/or the question data in an association manner according to the retrieval data. The invention also relates to a dialogue system in the dialogue community, and the dialogue system comprises a dialogue interface, a storage module, a retrieval module and a display module which are connected sequentially. A questioning manner can be used for effectively and gradually extracting or correcting questions to give a questioner desired answers and improve question quality.
Description
[technical field]
The invention belongs to technical field of information interaction, especially relate to a kind of question answering system and question and answer disposal route.
[background technology]
Along with the development of Internet technology, the application of internet is also more and more, the user utilize the internet easily interactivity deal with problems and also become a kind of trend, question and answer community has appearred.In question and answer community, the quizmaster issues out with problem, and in the community other people can see this problem and answer, and the quizmaster chooses own answer of being satisfied with from all answers.
In the main flow question and answer community, question and answer substantially all are the patterns of " question-response " at present.At first, ask a question by the enquirement people, and attached the preceding paragraph problem description.After other online friends see this problem then, answer.Problem and answer are spatially or all far apart on the time.After puing question to the people to ask a question, often for various reasons, do not browse the problem of its proposition again, or do not find high-quality to answer when browsing.Thereby, cause the generation of a large amount of inferior quality problems.
At the problem that can't find high-quality to answer, main flow question and answer community takes different optimized Measures, and the question and answer community that for example has also provides problem to replenish, and answers services such as modification.It is to put question to the people at further describing that oneself is putd question to that problem is replenished, and is usually displayed near the problem description; Answer to revise/replenish respondent often, or replenish, or spontaneously for improving the behavior of writing of repairing that its answer carries out at the problem of puing question to the people, be usually displayed on corresponding answer near.In the problem browsing pages, the distance that problem is replenished and answer is revised/replenished is far away, and this weak relevance can not be carried its strong cause-effect relationship well, thereby can't provide directly perceived, a vivid problem developmental process to the user.So this optimized Measures does not still make problem be solved effectively.
[summary of the invention]
In view of this, being necessary to provide a kind of mutually promotes question and answer and finally makes question and answer disposal route in the question and answer community that problem effectively solved.
Question and answer disposal route in a kind of question and answer community is characterized in that, may further comprise the steps: receive business datum, described business datum is problem data or questions closely data; If business datum is a problem data, then problem data is stored routinely; If business datum for questioning closely data, then will be questioned closely data and problem data association store; To and question closely the relevant retrieve data of data and upgrade with the problems referred to above data; According to retrieve data with problem data and/or question closely data represented content and carry out association and show.
The mode of questioning closely can make problem progressively obtain refining effectively or revise, and the quizmaster can be carried out alternately with the answerer, the answer that obtains wanting or obtain more information, the quality of raising problem.Its related mode that shows also can allow the user see the extractive process of problem.
Preferably, also comprise the step of notifying quizmaster or answerer.
Preferably, notifying quizmaster or answerer's mode is community's message, mail or Instant Messenger (IM) software message.
Provide informing function to make the user needn't keep concerned issue also can in time know the progress of questioning closely.
Preferably, described problem data comprises the initial problem that the quizmaster proposes, the answer that the answerer makes at this initial problem; The described data of questioning closely comprise the quizmaster to questioning closely that answerer's answer is initiated, the answerer who is questioned closely to the quizmaster question closely question closely answer.
Preferably, described business datum comprises that also the problem that is used for problem being carried out further replenishing or revising after submitting initial problem to replenishes, or obtains satisfied thanks of answering the back to the answerer in problem.
Preferably, the related form that shows is included in the web browser and shows, the request that question and answer are checked is the click of question and answer link, and web browser is retrieved retrieve data after handling click event; Read the initial problem in the problem data of conventional storage and answer in content, and initial problem placed the top of browsing pages, below show a plurality of answers according to the priority of answerer response time subfield successively; Read with questioning closely of problem data association store and question closely and question closely content in the answer in the data, and will question closely the below of answering in the subfield at the answer place that is shown in the answerer who is questioned closely, question closely and answer the below of questioning closely that is shown in the subfield that coexists.
In addition, also provide question answering system in a kind of question and answer community.
Question answering system in a kind of question and answer community, comprise the question and answer interface, memory module, retrieval module and display module, described question and answer interface receives business datum and submits to the memory module that links to each other with the question and answer interface, described memory module tissue and storage service data, described business datum comprises problem data and questions closely data, described memory module is with problem data and question closely the data association storage, described retrieval module upgrades relevant retrieve data according to problem data in the business datum with the association store situation of questioning closely data, after described display module obtains checking the request of question and answer, according to retrieve data with problem data with question closely data represented content and carry out related demonstration.
The mode of questioning closely can make problem progressively obtain refining effectively or revise, and the quizmaster can be carried out alternately with the answerer, the answer that obtains wanting or obtain more information, the quality of raising problem.Its related mode that shows also can allow the user see the extractive process of problem.
Preferably, problem data comprises the initial problem that the quizmaster proposes, the answer that the answerer makes at this initial problem; The described data of questioning closely comprise the quizmaster to questioning closely that answerer's answer is initiated, the answerer who is questioned closely to the quizmaster question closely question closely answer.
Preferably, the related form that shows is included in the web browser and shows, the request that question and answer are checked is the click of question and answer link, and web browser is retrieved retrieve data after handling click event; Read the initial problem in the problem data of conventional storage and answer in content, and initial problem placed the top of browsing pages, below show a plurality of answers according to the priority of answerer response time subfield successively; Read with questioning closely of problem data association store and question closely and question closely content in the answer in the data, and will question closely the below of answering in the subfield at the answer place that is shown in the answerer who is questioned closely, question closely and answer the below of questioning closely that is shown in the subfield that coexists.
Preferably, described question answering system further comprises with memory module and linking to each other, and knowing has the notification module of notifying quizmaster or answerer after the new business datum.
[description of drawings]
Fig. 1 is the process flow diagram that the question and answer of embodiment 1 are handled;
Fig. 2 is the problem data and the synoptic diagram of questioning closely the data association storage of embodiment 1;
Fig. 3 is the question answering system module map of embodiment 1;
Fig. 4 is the question answering system module map of embodiment 2.
[embodiment]
Take a kind of mode of questioning closely that the quizmaster is further questioned closely the approaching or approximate answer that certain answerer makes, clearer and more definite problem, this answerer questioning closely of person of also can further not answering the question makes quizmaster and answerer mutual, question and answer are mutually promoted, and problem is effectively solved.Specifically comprise and carry out association store and related demonstration, embody the extractive process of problem questioning closely with answerer's answer.
As shown in Figure 1, be the question and answer processing flow chart of present embodiment.Comprise the steps:
S100: receive business datum.Business datum is problem data or questions closely data, is submitted to question answering system by user's (comprising quizmaster and answerer).Problem data comprises the initial problem that the quizmaster proposes, the answer that the answerer makes at this initial problem; Question closely data and comprise the quizmaster questioning closely that answerer's answer is initiated, the answerer who is questioned closely to the quizmaster question closely question closely answer.According to question and answer behavior in the reality, the initial problem in the business datum, to answer, question closely and question closely and answer not be to submit to together, but free sequencing, promptly submit to according to the above-mentioned order of listing.Receiving business datum is that finger is received a certain item number certificate in the question answering process.
S200: storage service data.Type according to business datum is stored, if business datum is problem data, then problem data is stored routinely, promptly by data storage method storage in the common question and answer community.If business datum is for questioning closely data, then will question closely data and existing problem data association store before, be about to question closely data and problem data and be associated together and deposit, be convenient to follow-up reading, be used for related displaying.
For the business datum that certain question and answer relates to, can distinguish with the name variable of its content of storage.After being suggested such as a problem, be that it distributes a unique ID, initial problem, answer, question closely, question closely answer and then distinguish with the suffix of this numeral ID.As shown in Figure 2, be the synoptic diagram of association store between data.
As the quizmaster asks a question " this is first what song? ", and the description of pair problem is arranged in enquirement, as provide some lyrics fragments for answerer's references.It is Q123 that question answering system is distributed ID for this problem, and the variable of storing initial problem content is Q123_IQ (initial question), and numerous answerers make answer, and the variable of the content of these answers can be used storage of array, as Q123_R[100] (reply).The quizmaster selects the answer close with answer from numerous answers, write out title of the song, the lyrics (content stores of supposing this answer is at variable Q123_R[12] in) such as certain answerer, the quizmaster just can find the song contrast to determine whether it is the result who wants by the similarity of the lyrics or according to title of the song.If the quizmaster further wonders more information about this song, so this answerer is initiated to question closely, as want to understand song writer, singer etc., question closely data can preserve with chained list, content initial in the chained list is exactly and Q123_R[12] questioning closely of being associated.Question closely answer if this answerer questions closely to make at this, question closely that to answer be exactly data in the afterbody increase of chained list.So about song writer, singer question closely with regard to and provide the answer of title of the song, the lyrics just to carry out association store by chained list.Further, also carry out association store for answer with questioning closely of this problem about song writer, singer.Owing to carried out association store, just they can be read in the follow-up processing relatedly, and then carry out association and show.Certainly, horn of plenty systemic-function, business can also comprise that the problem that is used for problem being carried out further replenishing or revising after submitting initial problem to replenishes, and obtain the satisfied back of answering to answerer's thanks etc. in problem.
S300: will and question closely the relevant retrieve data of data and upgrade with the problems referred to above data.If problem data and question closely the data that data owner has comprised text, some text has a lot of contents, is not easy to direct index and accesses.Therefore foundation and problem data with question closely the corresponding retrieve data of data.Such as store all business datums with storage server, each business datum item has data name and data content respectively.Because before closing problem, all users that browse can make answer the quizmaster, and the quizmaster also can question closely a lot of answerers, so these business datum items all change.Retrieve data is exactly the data that data name is organized according to the internal logical relationship of corresponding data, increased such as the quizmaster and to have questioned closely, the answerer just increases new business datum to questioning closely to have done to answer, in retrieve data, increase the related of the title of this business datum and this business datum and other business datums, promptly upgrade retrieve data.
S400: according to retrieve data with problem data and/or question closely data represented problem, answer, problem and replenish, question closely and answer replenishes and shows.According to the data name of business datum item in the retrieve data and the association of business datum, problem, answer, problem can be replenished, questioned closely and answer replenishes and to carry out association demonstration.Concrete display format is included in the web browser and shows, place the top of browsing pages as initial problem, below show a plurality of answers according to the priority of answerer response time subfield successively, question closely the below of answering in the subfield at the answer place that is shown in the answerer who is questioned closely, question closely and answer the below of questioning closely that is shown in the subfield that coexists.The quizmaster can carry out minimumly once questioning closely to a minimum answerer, shows successively according to above-mentioned form.
As shown in Figure 3, be the question answering system module map of present embodiment.Question answering system comprises question and answer interface, memory module, retrieval module and display module.
The question and answer interface is the interface that quizmaster's RELEASE PROBLEM or answerer furnish an answer, and for the question answering system that presents with form web page, this interface generally is copy editor's window.The problem or the answer of input question and answer interface are referred to as business datum.Business datum is stored in the memory module with the form of text usually.
Business datum according to above-mentioned enquirement, answer, question closely, answer the supplementary classification type and organize, association store then by memory module.Because the problem that the quizmaster proposes has a lot of people to answer, so enquirement and corresponding with it a plurality of answers are to be mutually related.The quizmaster can choose some answerer's answer and question closely, thus the quizmaster to question closely just the answer of choosing with the quizmaster related, the answerer who is selected replenishes with questioning closely the answer of questioning closely and is associated.Memory module is organized above-mentioned business datum according to the mode of association store, for example with the tree structure tissue, and carry out storing after certain optimization.
Retrieval module links to each other with memory module, can receive the signal that storage that memory module sends is finished, then the retrieve data that is used to retrieve according to the Data Update of the association store that increases newly in the memory module.
Display module links to each other with retrieval module, with the question and answer demonstration of association, generally also is the form demonstration with webpage.
Concrete example is as follows:
Quizmaster A uses the question answering system of present embodiment to put question to, and by the homepage that browser enters question and answer community, after the click " enquirement ", at first by the literal input window editor problem in the webpage, submits to then.According to circumstances may need problem is described in detail, the enquirement data of formation can be kept in the storer of this Website server, and the retrieval module of question answering system can be set up the index of these enquirement data.When the user browses this website, click the link of this problem, can this problem be shown by the retrieve data that retrieval module provides, if nobody answers problem, then have only problem to be shown in the top of browsing pages, and the relevant information of this problem is arranged, as issuing time, quizmaster etc.
The user then enters literal input and editor by clicking " answer " if will answer this problem, submits to after answer is finished, and submits back and this problem association store to.Suppose to have N answerer R
1, R
2..., R
NProblem to quizmaster A is answered, and this moment, webpage just can present problem and numerous answer, and form shows with time order and function order subfield as showing problem on the top, answering.
Quizmaster A is to answerer R
2Answer relatively approve, but be not again the answer of wanting or think further to understand more information, just can be to answerer R
2Question closely, the link of " questioning closely " all is provided as the subfield of answering the place at each.Accept the request of questioning closely of quizmaster A by clicking this link question answering system, enter literal input and editor.Submit to after editor finishes, produce the data of questioning closely, and with the data and answer association store of questioning closely.
Answerer R
2Browsing pages can see quizmaster A questioning closely of its answer is positioned at its answer below, this answer place subfield also can provide the link of " answer ", accepts answerer R by clicking this link question answering system
2The request of questioning closely, and enter literal input and editor, editor finishes submission, produces to answer the data of replenishing.
After association store was finished each time, memory module sent a signal to retrieval module, and retrieval module upgrades the relevant retrieve data that is used to retrieve according to the situation of association store.Display module shows all the elements relevant with this problem according to up-to-date retrieve data.
Result displayed clearly showing problem from initial propose the extractive process of answer to the end, the quizmaster also can be progressively clear and definite problem in answerer mutual, the answer that obtains wanting obtains high-quality question and answer.
Embodiment 2
In the foregoing description,, need quizmaster and answerer to keep concerned issue or answer, can bring some inconvenience though can realize the mutual of quizmaster and answerer.Therefore present embodiment adds notification module in question answering system, and when questioning closely or questioning closely the answer generation, notification module is notified answerer or quizmaster, just can handle timely and accurately and question closely or question closely answer accordingly.
As shown in Figure 4, be the question answering system module map of present embodiment.Added notification module on the basis of embodiment 1, notification module links to each other with memory module.After association store was finished, memory module sent a signal to notification module, and notification module is according to questioning closely or problem additional notice answerer or quizmaster.
The mode of notice can be community's message, mail or Instant Messenger (IM) software message.As can be in mail additional links, directly jump to after the click and question closely or question closely the subfield of answering the place.
In other embodiment, can also be shown as different fonts, color or highlight to quizmaster and answerer's literal, add frame etc. and show to distinguish.
The above embodiment has only expressed several embodiment of the present invention, and it describes comparatively concrete and detailed, but can not therefore be interpreted as the restriction to claim of the present invention.Should be pointed out that for the person of ordinary skill of the art without departing from the inventive concept of the premise, can also make some distortion and improvement, these all belong to protection scope of the present invention.Therefore, the protection domain of patent of the present invention should be as the criterion with claims.
Claims (10)
1, the question and answer disposal route in a kind of question and answer community is characterized in that, may further comprise the steps:
Receive business datum, described business datum is problem data or questions closely data;
If business datum is a problem data, then problem data is stored routinely; If business datum for questioning closely data, then will be questioned closely data and problem data association store;
To and question closely the relevant retrieve data of data and upgrade with the problems referred to above data;
After obtaining checking the request of question and answer, according to retrieve data with problem data with question closely data represented content and carry out related demonstration.
2, the question and answer disposal route in the question and answer as claimed in claim 1 community is characterized in that, also comprises the step of notifying quizmaster or answerer.
3, the question and answer disposal route in the question and answer as claimed in claim 2 community is characterized in that the mode of notifying quizmaster or answerer is community's message, mail or Instant Messenger (IM) software message.
4, the question and answer disposal route in the question and answer as claimed in claim 1 community is characterized in that described problem data comprises the initial problem that the quizmaster proposes, the answer that the answerer makes at this initial problem; The described data of questioning closely comprise the quizmaster to questioning closely that answerer's answer is initiated, the answerer who is questioned closely to the quizmaster question closely question closely answer.
5, the question and answer disposal route in the question and answer as claimed in claim 4 community, it is characterized in that, described business datum comprises that also the problem that is used for problem being carried out further replenishing or revising after submitting initial problem to replenishes, or obtains satisfied thanks of answering the back to the answerer in problem.
6, the question and answer disposal route in the question and answer as claimed in claim 4 community is characterized in that,
The related form that shows is included in the web browser and shows, the request that question and answer are checked is the click of question and answer link, and web browser is retrieved retrieve data after handling click event;
Read the initial problem in the problem data of conventional storage and answer in content, and initial problem placed the top of browsing pages, below show a plurality of answers according to the priority of answerer response time subfield successively;
Read with questioning closely of problem data association store and question closely and question closely content in the answer in the data, and will question closely the below of answering in the subfield at the answer place that is shown in the answerer who is questioned closely, question closely and answer the below of questioning closely that is shown in the subfield that coexists.
7, question answering system in a kind of question and answer community, comprise the question and answer interface, memory module, retrieval module and display module, described question and answer interface receives business datum and submits to the memory module that links to each other with the question and answer interface, described memory module tissue and storage service data, it is characterized in that, described business datum comprises problem data and questions closely data, described memory module is with problem data and question closely the data association storage, described retrieval module upgrades relevant retrieve data according to problem data in the business datum with the association store situation of questioning closely data, and described display module is with problem data and question closely the data association demonstration.
8, question answering system as claimed in claim 7 is characterized in that, described problem data comprises the initial problem that the quizmaster proposes, the answer that the answerer makes at this initial problem; The described data of questioning closely comprise the quizmaster to questioning closely that answerer's answer is initiated, the answerer who is questioned closely to the quizmaster question closely question closely answer.
9, as claim 7 or 8 described question answering systems, it is characterized in that,
The related form that shows is included in the web browser and shows, the request that question and answer are checked is the click of question and answer link, and web browser is retrieved retrieve data after handling click event;
Read the initial problem in the problem data of conventional storage and answer in content, and initial problem placed the top of browsing pages, below show a plurality of answers according to the priority of answerer response time subfield successively;
Read with questioning closely of problem data association store and question closely and question closely content in the answer in the data, and will question closely the below of answering in the subfield at the answer place that is shown in the answerer who is questioned closely, question closely and answer the below of questioning closely that is shown in the subfield that coexists.
10, question answering system as claimed in claim 7 is characterized in that, further comprises with memory module linking to each other, and knowing has the notification module of notifying quizmaster or answerer after the new business datum.
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| CN103593412A (en) * | 2013-10-24 | 2014-02-19 | 北京京东尚科信息技术有限公司 | Tree-structure-based question answering system and method |
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| CN108170814A (en) * | 2017-12-29 | 2018-06-15 | 张冠锋 | A kind of search engine system and method with feedback mechanism |
| CN109086349A (en) * | 2018-07-13 | 2018-12-25 | 广州神马移动信息科技有限公司 | A kind of display methods, device and the terminal device of the knowledge question page |
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