CN103518214A - System for providing information to customers in a sales room for domestic appliances in an enhanced manner, corresponding method, and computer program product - Google Patents

System for providing information to customers in a sales room for domestic appliances in an enhanced manner, corresponding method, and computer program product Download PDF

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Publication number
CN103518214A
CN103518214A CN201280021860.2A CN201280021860A CN103518214A CN 103518214 A CN103518214 A CN 103518214A CN 201280021860 A CN201280021860 A CN 201280021860A CN 103518214 A CN103518214 A CN 103518214A
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China
Prior art keywords
electrical appliance
household electrical
mobile terminal
data
terminal device
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CN201280021860.2A
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Chinese (zh)
Inventor
S.塔尔雷雅
K-U.克莱门斯
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BSH Hausgeraete GmbH
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BSH Bosch und Siemens Hausgeraete GmbH
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Publication of CN103518214A publication Critical patent/CN103518214A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Finance (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention relates to a system for providing information in an enhanced manner, in particular in a sales room for domestic appliances. A customer has a mobile terminal of a plurality of terminals belonging to the system, said terminal having a camera. The camera is suitable for generating an analyzable image of an energy label and an analyzable image of boundary geometry data of a domestic appliance that is available for selection. The respective analyzable image can also be presented on a display of the mobile terminal, and an analyzer or decoder is provided for obtained analyzable images, said analyzer or decoder outputting analyzed data. A wireless transmission to a computer, which is external in particular, is provided. The computer database outputs additional data, which can be read from the database, in relation to the transmitted data, said additional data being transmittable to the at least one mobile terminal in a wireless manner. A receiving and processing unit is provided for the mobile terminal, said receiving and processing unit preparing the read data such that a presentation is allowed on the display of the mobile terminal, in particular in addition to the image of the energy label and the boundary geometry data of the domestic appliance. The invention further relates to a corresponding method and to a computer program product.

Description

The system providing for the information of the expansion for the client in household electrical appliance shop and relevant method and computer program product
The present invention relates to the system that the information for the expansion of the client for household electrical appliance shop provides.
In addition, the present invention relates to relevant method and computer program product.
By the regulation of relevant consumer protection, although nowadays likely, the client who goes for household electrical appliance obtains enough information in the time of can having occurred in agency in its internet web page, to can expertly determine to buy definite household electrical appliance.Yet show still there is the client of many potential relevant household electrical appliance, they but like walking to duck into the store, to can leave the impression about the household electrical appliance of alternative different embodiments and product type.
Also to illustrate, be known that for the field of installing, serving and safeguarding, employed the authenticity of so-called expansion, to can there be additional Information Availability, these information otherwise must with pretty troublesome mode from databook, service guide and suchlike be read out.According to patent documentation DE 100 41 104 C1, for example mobile terminal device is connected with headphone or data glasses.Yet such equipment and technology will be little attracting for the client in household electrical appliance shop and will not be accepted.
According to current EU standard, commercially be supplied household electrical appliance for selling (Point of Sale) must have the energy label (Energielabel) being constructed as Sticky Note or label in point of sale, the explanation of this energy label not only relates to the energy consumption of household electrical appliance; Also must hold the explanation that relates to device type (as refrigerator or washing machine), manufacturer and out of Memory, this information otherwise can only find in conventional nomenclature plate, within this nomenclature plate is positioned in household electrical appliance or at the back side of household electrical appliance and be come-at-able hardly in point of sale.As a result of, new energy label has very comprehensively explanation, and this explanation can be identified household electrical appliance completely.Also can add other the explanation being encoded.
Yet draw in recent years, such shop becomes very comfortable and likes being visited, yet wherein authoritative consultant can be client to serve immediately.At this, adopt the present invention.The equipment and technology that should form by a kind of what mode that don't work, for client provides following possibility, can obtain the additional information of the household electrical appliance about just needing to be checked.
Therefore task of the present invention is, the system providing for information household electrical appliance shop, expansion for is particularly described.At this, can suitable equipment be set for client.Therefore eventually depend on attracting equipment and technology and construct above-mentioned system.
Therefore the system that the information that is useful on the expansion in household electrical appliance shop particularly arranged according to the present invention provides, wherein client has a mobile terminal device in a plurality of terminal devices that belong to this system, this terminal device has camera, wherein this camera is suitable for the analyzable image of produce power label and needs the analyzable image of boundary geometry data of selecteed household electrical appliance, wherein analyzable image also can be illustrated on the display of mobile terminal device respectively, and there is output to analyze analyzer or the demoder of data for obtained analyzable image setting, wherein be provided with the wireless transmission to computing machine, the database of this computing machine is exported other the data that can read from this database for the data that are transmitted, these data can wirelessly be transferred at least one mobile terminal device, and for being provided with, mobile terminal device receives and processing unit, the data that this reception and processing unit editor are read out, make particularly except the image of the boundary geometry data about energy label and household electrical appliance, can realize illustrating on the display of mobile terminal device.
Abandon the data glasses of up to the present arranging for millwright, potential customer obtains all supplementary information of relevant its interested household electrical appliance in relevant shop, and these information are provided or are displayed on the display of mobile terminal device.Mobile terminal device can be its oneself mobile phone, wherein should have the suitable standard with integrated camera.Such other mobile phone of equipment level is also referred to as smart mobile phone mostly.Yet other mobile device, as tablet personal computer and suchlike be also suitable.
If client does not have suitable mobile terminal device available, so also the mobile terminal device in shop can be arranged for client in the mode of leasing.
For sure its of client also obtains the information of the equipment about being picked out at random by him, should stipulate, be illustrated on display together with the information of other of the photo of equipment and equipment about relevant.This also can realize for the overall picture of the equipment of the angle from client.
As for such overall picture of equipment, so this information can be commented on, and makes the computing machine that obtains this overall picture also can calculate thus client with respect to the position of household electrical appliance.By the actual explanation with respect to the position of household electrical appliance about client, can when visiting in shop, client detect easily client's behavior profile.
If client's mobile terminal device itself yet have gps system or can with such gps system direct-coupling, client can also be detected with improvement with respect to the position of household electrical appliance so.
Client's mobile terminal device is the network of Bu Yu mobile radio provider connection conventionally in household electrical appliance shop, because this will occur along with client's unnecessary expense.Instead, by the operator in household electrical appliance shop, provide wireless network (WLAN), the foundation of communication can be identified and be applicable to this wireless network by least one mobile terminal device.
The wireless network in shop mostly has by suitable router and is connected with (Kabel-gebunden) based on cable of the Internet, because mostly have the low cost of operator of the cable system of high transmission speed, suitable data bandwidth and transmission speed, is connected therefore available.Then also meet, having can be national for a plurality of shops, for example economic zone ,Ru European Union one about the computing machine of the database of household electrical appliance.So this computing machine also must have and being connected of the Internet, and that is to say and has IP address.About the database of the detailed device data of household electrical appliance, can be individually by manufacturer or by each manufacturers of household electrical appliance, provide.In addition, also possible that, large selling organizes Wei Qi shop exclusively that database is on computers provided.If computing machine is set up for shop, can cancel to the connection on the Internet so, because then there is the computing machine of relevant database, can directly be connected with local wireless network.In addition, so isolated solution can be by preferably in test and when the system provide according to the information of the expansion for the client for household electrical appliance shop of the present invention is provided.Also possible that, according to system of the present invention, only for the household electrical appliance of manufacturer, be created at first.
The decoding circuit of mobile terminal device has huge meaning with respect to mobile terminal device.Although there is different compression method (JPEG or JPEG2000 compression standard) available for the transmission of detected image.Yet then the conversion of household electrical appliance and identification must be transferred on database, this will hinder enlarging and the renewal of database.Therefore should be preferred, in mobile terminal device self, by decoding, identify without doubt household electrical appliance, carry out the inquiry of pixel of the analyzable image of camera, make it possible to achieve the detection of the acceleration of the household electrical appliance type that is assigned to energy label.At this particularly advantageously, energy label also has coding region, as bar code, data that these coding regions can detect for checking and support decode procedure.
Another huge meaning decoding circuit of mobile terminal device due to yet with regard to following aspect, the important boundary geometry data of household electrical appliance is produced.Therefore should be passable, can determine that client is with respect to the position of household electrical appliance.Computing machine is assigned with task in this case, by so secondhand client, with respect to the reference position of household electrical appliance, obtains client with respect to the mobile profile (Bewegungsprofil) in the shop of household electrical appliance.Yet decoding required in mobile terminal device should be held as small as possible with respect to rated output, to obtain post required result.Therefore, certain inexactness of the client's of indirect detection position can be accepted, but is accepted in the scope that just in time also can be determined in client's mobile profile in the computing machine just in time only connecting at mobile terminal device.Yet, if in client's mobile terminal device integrated together GPS recognition system or such system can with client's mobile terminal coupling, this processing mode can also further be modified.Then the position data detecting by GPS is also forwarded to computing machine.
The camera of mobile terminal device can have enough sharpness in depth, to can not only take as a whole or imaging in the plane of delineation of photosensitive unit with sufficiently high quantity by energy label but also by household electrical appliance.Yet then likely, through being usually used in taking the resolution of energy label, be no longer enough to carry out reliable decoding subsequently.Following mode is completely reasonably on this point, along with the corresponding design of camera, occur, first by the corresponding adjusting (with a kind of telephjotolens pattern) of focal length, take energy label and then in back to back shooting, with shorter focal length (with a kind of wide-angle pattern), take whole household electrical appliance.At this, also can employ the stored profile of household electrical appliance.Should be as a result of to make to form stable demonstration on display, with respect to energy label, the schematically shown profile of household electrical appliance and about the data of household electrical appliance, these data are obtained with the approach of the data communication with computing machine.Illustrating of combination on display should be corresponding to rest image, until (by client's mobile terminal device) new observation of identical or other household electrical appliance is carried out.
Mobile terminal device can have the circuit of the specific or Special Purpose Programmable of client, especially for analyzer/demoder and the control of travelling to and fro between the data traffic of computing machine.According to DE 603 17 046 T2, the specific circuit function of integrated circuit is attainable, and needn't learn this circuit from mobile terminal device.
Yet also possible that, mobile terminal device has the storage space of the technical program for loading, make can form general function under the effect of central control unit, just look like to exist especially for analyzer/demoder and the specific circuit of client of control of travelling to and fro between the data traffic of computing machine, described circuit is carried out function according to the rules.If client's mobile terminal device can be used to the particularly shooting of the energy label of household electrical appliance, so only need to be concerned about, required technical software can be loaded into its mobile terminal device when client enters into shop.At this, also can relate to software, this software is only spendable within the restricted time, because operation has the tissue in the shop of household electrical appliance, will constantly be devoted to, and client only uses current technical software.For the loading of technical software, can be in the porch in shop based on contact (kontaktbehaftet) interface or distribute to the transmission method of the wireless short effective range of this interface, as bluetooth.Can be provided for the corresponding loading equipemtn of this technical software.
If client does not have suitable mobile terminal device, mobile terminal device can offer client from marketing team's side so, and wherein cash pledge is deposited and seemed reasonable.
Therefore generally speaking there is technical method, can be the system of client's operation for the observable household electrical appliance in shop accordingly, wherein client has and has the mobile terminal device of camera and can make in addition this mobile terminal device be connected with the computing machine having about the database of household electrical appliance, wherein by the camera of mobile terminal device, take at least one image of energy label of household electrical appliance and the image of the boundary geometry data of household electrical appliance, the pixel obtaining of the image being taken is analyzed, to obtain thus the identification data of household electrical appliance and client with respect to the position data of household electrical appliance, wherein the identification data of household electrical appliance and client's position data are fed to computing machine, and computing machine is read about the other data of household electrical appliance and sends it back this mobile terminal device from its database, and on the display of mobile terminal device, superpose the energy label of household electrical appliance is shown, boundary geometry data and all data about household electrical appliance of reading from the database of computing machine.
This technological system and technical method can be realized, and the potential customer of household electrical appliance obtains the information about the expansion of household electrical appliance, and the operator in shop obtains the valuable information about client's behavior when comparing these electrical equipment simultaneously.
After this instructions, also by the claim of listing separately, ask for protection the present invention.As long as this by reference independent claims, dependent claim realizes according to the expansion scheme of instruction of the present invention, the adduction relationship chain that should make so first to illustrate should be regarded as with respect to the instruction of being apprised of generally nonrestrictive, as long as the combination of other of the feature of claim draws it is suitable for enforceable from those skilled in the art's angle.

Claims (14)

1. the system providing for the information of the particularly expansion in household electrical appliance shop, wherein client has a mobile terminal device in a plurality of terminal devices that belong to described system, described mobile terminal device has camera, wherein said camera is suitable for the analyzable image of produce power label and needs the analyzable image of boundary geometry data of selecteed household electrical appliance, wherein analyzable image also can be illustrated on the display of mobile terminal device respectively, and there is output to analyze analyzer or the demoder of data for obtained analyzable image setting, wherein be provided with to the wireless transmission of particularly outside computing machine, the database of described computing machine is exported other the data that can read from described database for the data that are transmitted, described data can be wirelessly transferred at least one mobile terminal device, and for being provided with, described mobile terminal device receives and processing unit, the data that described reception and processing unit editor are read out, make particularly except the image of the boundary geometry data about energy label and household electrical appliance, can realize illustrating on the display of mobile terminal device.
2. system according to claim 1, is characterized in that, described mobile terminal device is arranged for the wireless transmission of the local network (LAN) by belonging to shop.
3. system according to claim 1 and 2, is characterized in that, the computing machine having about the database of household electrical appliance is directly assigned to household electrical appliance shop.
4. system according to claim 1 and 2, is characterized in that, the computing machine having about the database of household electrical appliance can be switched at least one local network (LAN) in shop by the IP address of standardized Internet Protocol.
5. according to the system one of the claims Suo Shu, it is characterized in that, the decoding circuit of mobile terminal device carries out the inquiry of pixel of the analyzable image of camera, and the pixel of the detection of acceleration that makes household electrical appliance type by being assigned to energy label is particularly in the situation that consider that the coding region of energy label realizes.
6. according to the system one of claim 1 to 4 Suo Shu, it is characterized in that, the decoding circuit of mobile terminal device carries out the inquiry of pixel of the analyzable image of camera, and client is realized by being assigned to the pixel of the exterior contour of household electrical appliance with respect to the detection of the acceleration of the position of household electrical appliance.
7. according to the system described in claim 5 and 6, it is characterized in that, described mobile terminal device has center-control part, accordingly described camera can with respect to described energy label or and/or with respect to total profile focal length of household electrical appliance, suitably controlled, make can be produced and can be analyzed about described energy label and/or about the pixel of described exterior contour, wherein only have the stable data demonstration on display to draw while being attainable, the operational process of partly controlling by center-control just can be moved to end.
8. according to the system described at least one in claim 5 to 7, it is characterized in that, described mobile terminal device has the circuit of the specific or Special Purpose Programmable of client, especially for analyzer/demoder and the control of travelling to and fro between the data traffic of computing machine.
9. according to the system described at least one in claim 5 to 7, it is characterized in that, described mobile terminal device has the storage space of the technical program for loading, make can form general function under the effect of central control unit, just look like to exist especially for analyzer/demoder and the specific circuit of client of control of travelling to and fro between the data traffic of computing machine, described circuit is carried out function according to the rules.
10. for moving according to the method for the system one of the claims Suo Shu, wherein for client provides observable household electrical appliance in shop, wherein client has and has the mobile terminal device of camera and can make in addition described mobile terminal device be connected with computing machine outside, that have about the database of household electrical appliance particularly, it is characterized in that
-by the camera of described mobile terminal device, take at least one image of energy label of household electrical appliance and the image of the boundary geometry data of household electrical appliance,
-analyze the pixel obtaining of the image be taken, to obtain thus the identification data of household electrical appliance and client with respect to the position data of household electrical appliance,
-identification data of household electrical appliance and client's position data is flowed to computing machine,
-and computing machine from its database, read about the other data of household electrical appliance and send it back described mobile terminal device,
-and all data about household electrical appliance that superpose on the display of described mobile terminal device and the boundary geometry data of energy label, household electrical appliance is shown and reads from the database of computing machine.
11. methods according to claim 10, is characterized in that, client only stands to analyze with respect to the position data of described household electrical appliance in particularly outside computing machine, wherein yet considers together if desired the result that GPS detects.
12. methods according to claim 10, is characterized in that, realization, corresponding to the mode of the assessment of the pixel of energy label, makes to determine with little error rate the performance data of household electrical appliance, and it is definite that rationality occurs.
13. according to the method described in claim 10 and/or claim 12, it is characterized in that, about described energy label and about the shooting of the image of the boundary geometry data of household electrical appliance, assessment about these images of these images, evaluated data are repeatedly carried out to the process of the transmission of particularly outside computing machine always, until when reading from computing machine or its database, exist about determined household electrical appliance also withstand the data recording that rationality controls and therefore exist with from energy label, the boundary geometry data of household electrical appliance and data recording corresponding to the data about household electrical appliance being read out, described data recording is shown constantly on display, until client carries out the shooting again of household electrical appliance.
14. consider as particularly in the situation that the mobile terminal device being illustrated in claim 9 for according to claim 10,12 and/or 13 at least one as described in the computer program of method, it is characterized in that, described computer program can load with respect to the storage space of the controller of described mobile terminal device.
CN201280021860.2A 2011-05-05 2012-05-02 System for providing information to customers in a sales room for domestic appliances in an enhanced manner, corresponding method, and computer program product Pending CN103518214A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE102011075372A DE102011075372A1 (en) 2011-05-05 2011-05-05 System for the extended provision of information to customers in a sales room for home appliances and associated method and computer program product
DE102011075372.9 2011-05-05
PCT/EP2012/057994 WO2012150244A1 (en) 2011-05-05 2012-05-02 System for providing information to customers in a sales room for domestic appliances in an enhanced manner, corresponding method, and computer program product

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CN103518214A true CN103518214A (en) 2014-01-15

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EP (1) EP2705483A1 (en)
CN (1) CN103518214A (en)
DE (1) DE102011075372A1 (en)
WO (1) WO2012150244A1 (en)

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CN104778612A (en) * 2015-04-23 2015-07-15 上海未来宽带技术股份有限公司 Method and system for realizing offline-to-online marketing management of physical store
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CN108880932B (en) * 2018-05-31 2022-06-03 广东美的制冷设备有限公司 Interface display method, terminal device and computer readable storage medium

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Application publication date: 20140115