CN103516914A - Interactive voice replying-based system and method for verifying punctual attendance of employee - Google Patents
Interactive voice replying-based system and method for verifying punctual attendance of employee Download PDFInfo
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- CN103516914A CN103516914A CN201210214101.XA CN201210214101A CN103516914A CN 103516914 A CN103516914 A CN 103516914A CN 201210214101 A CN201210214101 A CN 201210214101A CN 103516914 A CN103516914 A CN 103516914A
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Abstract
The invention discloses an interactive voice replying-based system and method for verifying punctual attendance of an employee. The method comprises the following steps that: attendance information of an employee is obtained; when attendance time in the attendance information is determined to be up and communication with the employee by a telephone in the attendance information does not established, telephone communication with the employee is established actively and replying data indicating whether attendance of the employee is punctual or not are obtained by using a first voice replying program; and when preset time after the attendance time is determined to be up, telephone communication with a manufacture in the attendance information is established actively and replying data indicating whether the attendance of the employee is punctual or not are obtained by using a second voice replying program.
Description
Technical field
The present invention, relevant for a kind of employee of confirmation method of the class of arriving on time, particularly confirms employee system and the method thereof of the class of arriving on time relevant for a kind of interactive voice response that utilizes.
Background technology
Expanding day along with job hunting /Qiu Cai market, network manpower bank provides increasing service by network, for instance, network manpower bank also provides service (as providing short-term the part-time work of sending) that the talent sends with charge free to required manufacturer by network, make these manufacturers except recruiting voluntarily, also the service that can send with charge free by the talent of network manpower bank obtains the part-time manpower of short-term, to have more stable labourer's service.
Yet, in the management that network manpower bank sends with charge free the talent, usually allow people feel puzzlement, although manufacturer has found this part-time employee of part-time employee surely arrive according to the appointment the place working (being called for short to class) of appointment, be late or absent, cause the short and relevant puzzlement of business manpower.In addition, for part-time employee, on time to the grasp of class, between network manpower bank and manufacturer, also lack the pipeline that effective information transmits.
So, how developing a kind of solution, can effectively improve above-mentioned brought disappearance and inconvenience, is a relevant dealer instant important topic at present in fact.
Summary of the invention
One aspect of the present invention provides a kind of interactive voice response that utilizes to confirm employee system and the method thereof of the class of arriving on time, the situation in order to certain grasp employee to class, and the pipeline of setting up effective information transmission between network manpower bank and manufacturer is provided.
An aspect of of the present present invention is to disclose a kind of interactive voice response that utilizes to confirm employee's method of the class of arriving on time, be applied to an interactive voice device, in one embodiment, the method comprises: (a) from a network data base, obtain an employee one to class's information, wherein should at least comprise contact data, the contact data to Yu Yi manufacturer of time ,Yi manufacturer of class phone of employee's phone to class's information; (b) whether judgement should arrive to class's time; (c) when judging this, to class, time is up and while not yet setting up communication with this employee's phone, this interactive voice device is initiatively set up communication with this employee's phone, the one first speech answering program of playing is to this employee's phone, and obtains this employee whether on time to the first reply data of class certainly this employee's phone; (d) judge whether this arrived to the scheduled time after class time; And (f) when judging this, to class, the scheduled time after the time arrives, this interactive voice device initiatively Yu Gai manufacturer phone is set up communication, play one second speech answering program Zhi Gai manufacturer phone, whether on time Bing Zigai manufacturer phone obtains this employee the second reply data of the class of arriving, to confirm that whether these the second reply data are consistent with these the first reply data.
During one of this embodiment changes, step (c) interactive voice device is play the first speech answering program to employee's phone, and from employee's phone, obtain employee and whether on time to first of class, reply in the step of data, also comprise step and be: inquire whether this employee has arrived this manufacturer to class; And these the first reply data that this employee's phone receives are certainly back to this network data base by a network.
During another of this embodiment changes, step (f) is play this second speech answering program Zhi Gai manufacturer phone, whether Bing Zigai manufacturer phone is obtained this employee and to second of class, is replied in the step of data on time, also comprises step and is: inquire whether this employee has arrived this manufacturer to class; And these the second reply data that Jiang Zigai manufacturer phone receives are back to this network data base by a network.
In one embodiment of the invention, when judging this class's of arriving time not then, this interactive voice device is waited for passively with this employee's phone and is set up communication, does not set up communication with this employee's phone on one's own initiative.
In the above embodiments, when judging this, to class, the time not yet arrive, and while setting up communication with this employee's phone, this interactive voice device is play one the 3rd speech answering program to this employee's phone, and certainly this employee's phone, obtain this employee and whether to first of class, reply data on time; And continue to judge whether this scheduled time after this class's of arriving time has arrived and subsequent step.
In addition, interactive voice device is play the 3rd speech answering program to this employee's phone, and certainly this employee's phone, obtain this employee and whether on time to first of class, reply in the step of data, whether the caller who also comprises step and be this employee's phone of identification is this employee really; If the caller of this employee's phone is this employee really, inquire this employee whether Yi Zhigai manufacturer is to class; And these the first reply data that this employee's phone receives are certainly back to this network data base by a network.
In another embodiment of the present invention, when playing this second speech answering program Zhi Gai manufacturer phone, whether on time Bing Zigai manufacturer phone obtains this employee second replying after the step of data of the class of arriving, also comprising step is: initiatively Yu Gai manufacturer phone is set up communication once again, play one the 4th phone ，Bing Zigai manufacturer of speech answering program Zhi Gai manufacturer phone and obtain the 3rd reply data of this employee's satisfaction investigation; And the 3rd reply data that Jiang Zigai manufacturer phone receives are back to this network data base by a network.
An aspect of of the present present invention is to disclose a kind of interactive voice response that utilizes to confirm employee's system of the class of arriving on time, comprises at least one network data base and an interactive voice device.Interactive voice device comprises a network interface card, module and a treatment element are set up in a communication.Network interface card and network data base are set up and are linked.Communication is set up module and is connected a switch, in order to be set up and to be linked by this switch and a plurality of phone.Treatment element is electrically connected this communication and sets up module and this network interface card, and wherein this treatment element comprises an information and obtains module, a timing element, a storage module and one and reply data reception module.Information obtain module in order to from this network data base, obtain an employee one to class's information, wherein should at least comprise contact data, the contact data to Yu Yi manufacturer of time ,Yi manufacturer of class phone of employee's phone to class's information.Whether timing element should arrive to class's time in order to judgement.Storage module includes a plurality of speech answering programs, for this communication set up module by those speech answering programs wherein one deliver to those phones wherein one.Reply data reception module by those phones at least wherein one obtain a pair of reply data that should speech answering program, and return to this network data base.
This system also comprises a control module.Control module is electrically connected this network data base and this interactive voice device, initiatively from this network data base, proposes the required class's information of being somebody's turn to do of this interactive voice device, and offers this interactive voice device use.
In sum, the interactive voice response that utilizes of the present invention confirms that whether employee not only can grasp employee to class's (arriving at job site) to system and the method thereof of class on time, allow employee have pipeline to be returned to a class situation, Ye Rang manufacturer has pipe reaction to arrive a class situation, not only can really grasp employee to the situation of class, and the pipeline of setting up effective information transmission between network manpower bank and manufacturer is provided.In addition, the present invention also can provide the credit of employee's initiative to confirm, reduce the invisible time delay cost of manufacturer and the telephone charges use of urging work to use.
Accompanying drawing explanation
For above and other object of the present invention, feature, advantage and embodiment can be become apparent, being described in detail as follows of appended accompanying drawing:
Fig. 1 be the present invention utilize interactive voice response confirm employee on time the system of the class of arriving in the block schematic diagram of an embodiment;
Fig. 2 be the present invention utilize interactive voice response confirm employee on time the method for the class of arriving in the preliminary flow chart of this embodiment;
Fig. 3 is that the step (24) of Fig. 2 is in the thin portion flow chart of this embodiment;
Fig. 4 is that the step (26) of Fig. 2 is in the thin portion flow chart of this embodiment;
Fig. 5 is that the step (27) of Fig. 2 is in the thin portion flow chart of this embodiment;
Fig. 6 be the present invention utilize interactive voice response confirm employee on time the first speech answering program of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment;
Fig. 7 be the present invention utilize interactive voice response confirm employee on time the second speech answering program of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment;
Fig. 8 be the present invention utilize interactive voice response confirm employee on time the 3rd speech answering program of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment;
Fig. 9 be the present invention utilize interactive voice response confirm employee on time the method for the class of arriving in the thin portion flow chart of an option of this embodiment;
Figure 10 be the present invention utilize interactive voice response confirm employee on time the 4th speech answering program of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment.
[main element symbol description]
100: system
200: network data base
300: interactive voice device
310: network interface card
320: module is set up in communication
330: treatment element
331: information obtains module
332: timing element
333: storage module
341: the first speech answering programs
342: the second speech answering programs
343: the three speech answering programs
344: the four speech answering programs
350: reply data reception module
400: control module
500: network
600: communication network
700: switch
800: phone
800a: employee's phone
800b: manufacturer's phone
21～27,241～242,261～262: step
601～605,701～705,801～813,1001～1008: step
Embodiment
Below will clearly demonstrate spirit of the present invention with accompanying drawing and detailed description, if person skilled in the art is after understanding embodiments of the invention, when can be by the technology of teachings of the present invention, change and modification, it does not depart from spirit of the present invention and scope.
Refer to shown in Fig. 1, Fig. 1 be the present invention utilize interactive voice response (Interactive Voice Response, IVR) confirm employee on time the system 100 of arrive class (going to work in the place of arriving appointment) in the block schematic diagram of an embodiment.
In this embodiment, this system 100 comprises at least one network data base 200 and an interactive voice device 300.
In network data base 200, at least comprise many employees to class's information, every employee at least comprises contact data (for example telephone number or network IP position), a contact data (for example telephone number or network IP position) to a class time, a phone 800b of trade name Yu Yi manufacturer of employee's title, employee's phone 800a to class's information.
Above-mentioned employee's title refers to is recruited and is agreed the employee that can go to the working of manufacturer assigned address, for example full-time, part-time, short-term, approximately engage, outsourcing or coordinate the worker who assists.Above-mentioned trade name refers to that this employee has been agreed the manufacturer that can go to assigned address working, for example part-time company or hotel owner.Above-mentioned is that above-mentioned employee answers reaching on the time above-mentioned manufacturer assigned address so that the designated time of starting working to class the time.The contact data of the contact data of above-mentioned employee's phone 800a and the phone 800b of manufacturer is to refer to that respectively employee's phone and the phone of manufacturer are set up the mode of communication therewith.Above-mentioned employee's phone 800a and the phone 800b of manufacturer are the telephone devices that refers to respectively to get in touch with this employee and manufacturer.
This system 100 also comprises a control module 400.Control module 400 is electrically connected network data base 200 and interactive voice device 300, and initiatively automatic network database 200 proposes the required class's of the arriving information of interactive voice devices 300, and initiatively offers 300 uses of interactive voice device.
Refer to shown in Fig. 1 and Fig. 2, Fig. 2 be the present invention utilize interactive voice response confirm employee on time the method for the class of arriving in the preliminary flow chart of this embodiment.
The present invention confirms that in the interactive voice response that utilizes of this embodiment employee is on time in the method for class, and above-mentioned interactive voice device 300 is processed according to following preliminary flow process.
Step (21) from obtain in above-mentioned network data base 200 a plurality of employees wherein one to class's information, carry out step (22).
In this step (21), specifically, control module 400 initiatively automatic network database 200 proposes these class's of arriving information to 300 uses of interactive voice device.The information of interactive voice device 300 obtain module 331 be through network interface card 310 from network data base 200, obtain an employee wherein to class's information.
Step (22) continue each employee of monitoring to class's time, and the class's of determining time whether arrive, if so, carry out step (23), otherwise, carry out step (27).
In this step (22), specifically, timing element 332 according to a system time of interactive voice device 300 judge above-mentioned to class in information to class's time whether do not reach, just arrival or overtime.
Step (23) judges whether to set up communication with employee's phone 800a, if so, carries out step (24), otherwise, carry out step (25).
In this step (23), if setting up module 320 with the communication of interactive voice device 300 on one's own initiative, employee's phone 800a sets up communication, just interactive voice device 300 does not need to set up communication with employee's phone 800a again.
Step (24) is initiatively set up communication with employee's phone 800a, the first speech answering program 341 of playing is to employee's phone 800a, and whether obtains employee on time to the first reply data of class from employee's phone 800a, carries out step (25).
Refer to shown in Fig. 2 and Fig. 3, the step that Fig. 3 is Fig. 2 (24) is in the thin portion flow chart of this embodiment.In this step (24), also comprise step (241) inquiry employee and whether arrived the specified place of this manufacturer to class; And step (242) is back to network data base 200 by the first reply data that receive from employee's phone 800a by a network 500.
Step (25) continues the scheduled time (for example 10 minute) of the class of monitoring after the time, and judges whether this scheduled time arrive, if so, carries out step (26), otherwise returns step (25).
Whether on time step (26) initiatively sets up communication with the phone 800b of manufacturer, play the second phone 800b ，Bing Zi phone 800b of manufacturer of speech answering program 342Zhi manufacturer obtains employee's the second reply data of arrive class, with confirm the first reply data truly.
In this step (26), although interactive voice system 100 obtains the first reply data (whether arriving at job site) by employee's phone 800a, manufacturer can be got in touch with and inquire to interactive voice system 100 still, and after obtaining the second reply data, whether comparison first is replied data and second and is replied data, consistent to confirm first and second above-mentioned reply data.Therefore, can reach the object whether accurate grasp employee has arrived at job site, met the manpower demand of Qiu Cai manufacturer.
Refer to shown in Fig. 2 and Fig. 4, the step that Fig. 4 is Fig. 2 (26) is in the thin portion flow chart of this embodiment.In this step (26), also comprise step (261) inquiry employee and whether arrived the specified place of this manufacturer to class; And the second reply data that step (262) the phone 800b of Jiang Zi manufacturer receives are back to network data base 200 by a network 500.
Step (27) is waited for passively with employee's phone 800a and is set up communication, does not set up communication with employee's phone 800a on one's own initiative, and returns step (22).So, when employee's phone 800a sets up module 320 and sets up communication with the communication of interactive voice device 300 on one's own initiative, the treatment element 330 of interactive voice device 300 is play one the 3rd speech answering program 343 to employee's phone 800a, and from employee's phone 800a, obtain employee and whether to first of class, reply data on time, therefore, when interactive voice device 300 classes of judging, time is up, and while having set up communication with employee's phone 800a, carry out step (25).
In addition, refer to shown in Fig. 1 and Fig. 5, the step that Fig. 5 is Fig. 2 (27) is in the thin portion flow chart of this embodiment.
Whether interactive voice device 300 is play the 3rd speech answering program 343 to employee's phone 800a, and from employee's phone 800a, obtain employee and to first of class, reply in the step of data on time, also comprises:
Step (271): whether the caller of identification employee phone 800a is employee really, if so, carries out step (272), otherwise carries out step (273);
Step (272): if the caller of employee's phone 800a is employee for this reason really, whether Yi Zhigai manufacturer is to class for inquiry employee; And
Step (273): the first reply data that this employee's phone 800a receives are certainly back to network data base 200 by a network 500.
Be no matter employee Yi Zhi manufacturer is to the data of class, or the caller of employee's phone 800a is not employee's information, all can be back to network data base 200, for administrative staff's alignment processing.
Below will be respectively just employee's phone 800a initiatively and interactive voice device 300 set up communication, interactive voice device 300 while initiatively setting up communication with employee's phone 800a and the phone 800b of manufacturer, the described further implementation detail of its corresponding speech answering program 341～344:
(1) interactive voice device 300 is initiatively set up communication (OUTBOUND) with employee's phone 800a:
By control module 400, the class's of arriving information of network data base 200 many employees on the interior same day is imported to an interactive voice device 300, interactive voice system 100 of the present invention can immediately detect the outer list of broadcasting and also initiatively set aside the employee who is gone to work by front end successful matching agreement, and confirm whether this employee arrives at/do not arrive at the job site of manufacturer, to reach reminding employees, go to class, accurately grasp employee and whether arrived at the object that job site (3) meets the manpower demand of Qiu Cai manufacturer.
Refer to shown in Fig. 6, Fig. 6 be the present invention utilize interactive voice response confirm employee on time the first speech answering program 341 of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment.
The flow process of the first speech answering program 341 is illustrated as: certain monarch Q who matches and agree to go to part-time company to go to work via front end, the part-time time of this task is X 17:00 ~ 20:00 of month X day, 17:00 timesharing in X month X day, interactive voice device 300 is initiatively dialed phone number that certain monarch Q verified to certain monarch Q, inquires that whether certain monarch Q 1. has arrived at 2. job sites (step 601) of not arriving at agreement.If certain monarch Q replys 1. and arrived at (step 602), the first speech answering program 341 is replied " everything goes well with your work to wish you " (step 603).Now, interactive voice device 300 can be recycled to network data base 200 by the first reply data by control module 400, for administrative staff's alignment processing.
Review, if certain monarch Q replys 2. while not arriving at (step 604), the first speech answering program 341 is replied " will do to mark and record " (step 605).Now, interactive voice device 300 can be recycled to network data base 200 by the first reply data by control module 400, for administrative staff's alignment processing, for example system 100 can record situation absent from duty and notifies customer service find out and contact with certain monarch Q in the mode of note and Email; And this is recorded to network data base 200, used when matching in the future.
(2) interactive voice device 300 is initiatively set up communication (OUTBOUND) with the phone 800b of manufacturer:
By control module 400, the class's of arriving information of network data base 200 many employees on the interior same day is imported to an interactive voice device 300, interactive voice system 100 of the present invention can immediately detect the outer list of broadcasting and also initiatively set aside the Qiu Cai manufacturer by front end successful matching, apart from manufacturer's demand to class the time after 10 minutes, go to confirm whether employee has arrived at or do not arrived at job site.
Need recognize, no matter whether employee answers whether arrive at job site, and manufacturer can be got in touch with and inquire to interactive voice system 100 still, and after obtaining the second reply data, whether comparison first is replied data and second and is replied data, consistent to confirm first and second above-mentioned reply data.Therefore, can reach the object whether accurate grasp employee has arrived at job site, met the manpower demand of Qiu Cai manufacturer.
Fig. 7 be the present invention utilize interactive voice response confirm employee on time the second speech answering program 342 of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment.
The flow process of the second speech answering program 342 is illustrated as: certain monarch S need to be in the part-time working of the 10:30 Dao Mou of X month X day K manufacturer, when the 10:40 of X month X day, interactive voice device 300 is initiatively dialed the relevant director of phone number Gei Mou K manufacturer that certain K manufacturer verified, inquires that whether certain monarch S 1. has arrived at 2. job sites (step 701) of not arriving at agreement.Ruo Mou K manufacturer replys 1. and has arrived at (step 702), and the second speech answering program 342 will be replied " thanking to your reply " (step 703).Now, interactive voice device 300 can be recycled to network data base 200 by the second reply data by control module 400, for administrative staff's alignment processing.
Review ，Ruo Mou K manufacturer and reply 2. while not arriving at (step 704), the second speech answering program 342 will be replied " we will be your understanding situation immediately " (step 705).Now, interactive voice device 300 can be recycled to network data base 200 by the second reply data by control module 400, for administrative staff's alignment processing, for example system 100 (1) can record situation absent from duty and notifies customer service to find out that Bing Yumou K manufacturer contacts (2) this record is imported to backstage in the mode of note and Email, used when matching in the future.
(3) employee's phone 800a initiatively sets up communication (INBOUND) with interactive voice device 300:
Via interactive voice system 100 of the present invention, whether employee initiatively returns and in designated time Nei Dao manufacturer, takes up the post of, and to reach, controls whether arrive the class object of the credit confirmation of employee's initiative therewith of this employee.
Fig. 8 be the present invention utilize interactive voice response confirm employee on time the 3rd speech answering program 343 of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment.
When certain monarch A uses its employee's phone 800a initiatively to dial into interactive voice system 100, first the 3rd speech answering program 343 can first ask certain monarch A to select is the status option (step 801) of employee or manufacturer.Certain monarch A, after selecting to be employee's option (as pressed 1 key, step 802), can please certain monarch A input identity card font size data (step 803～808) again.After input, the control module 400 of interactive voice system 100 can be confirmed whether as certain monarch A by network data base 200.
If while confirming as certain monarch A, control module 400 can recall certain monarch A candidate data read out certain monarch A with voice and should arrive at X company/hotel owner (step 811) when the X month X day X originally by network data base 200, please monarch A confirm whether to arrive at (step 812) by # keyboard, monarch A inputs after # keyboard, interactive voice device 300 can be recycled to network data base 200 by the first reply data by control module 400, for administrative staff's alignment processing.
Anti-, if while confirming not for certain monarch A, can inform that certain monarch A cannot proceed, please add member's (step 810).
Consult shown in Fig. 9, Fig. 9 be the present invention utilize interactive voice response confirm employee on time the method for the class of arriving in the thin portion flow chart of an option of this embodiment.
The present invention is in an option of this embodiment, and afterwards, interactive voice device 300 can initiatively be set up communication with the phone 800b of manufacturer to the step of above-mentioned Fig. 2 (26) once again, and carries out the satisfaction investigation to this employee.Specifically, this option further comprises:
Step (281): initiatively set up communication with the phone 800b of manufacturer once again, play the 3rd reply data that one the 4th phone 800b ，Bing Zi phone 800b of manufacturer of speech answering program 344Zhi manufacturer obtains this employee's satisfaction investigation; And
Step (282): the 3rd reply data that the phone 800b of Jiang Zi manufacturer receives are back to network data base 200 by a network 500.
Consult shown in Figure 10, Figure 10 be the present invention utilize interactive voice response confirm employee on time the 4th speech answering program 344 of the method for the class of arriving in the thin portion execution mode flow chart of an embodiment.
Via interactive voice system 100，Qiu Cai of the present invention manufacturer, can, to front end pairing and the employee who work in the manufacturer before satisfaction investigation of working, to reach (1) enhancement Dui Qiucai manufacturer, the talent, find the demand percentage of intelligibility that matchmaker closes; And whether the pairing of (2) front end meets Qiu Cai manufacturer needs.
So, when interactive voice device 300 is initiatively set up communication with the phone 800b of manufacturer once again, for example, interactive voice device 300 can recall by control module 400 passing via the front end pairing Qie Mou part-time mistake of W manufacturer and also it was not done employee's data of criticism, Gong Mou W manufacturer is selected, after certain W manufacturer selects, want after the employee of criticism, the 4th speech answering program 344Jiang Qingmou W manufacturer does five to this employee and assesses.
Being illustrated as of the 4th speech answering program 344:
" you are good.At this, want to would you please to dial your the member's work evaluation sent with charge free of empty toe lasting for it and can provide better service for you for follow-up, please assist to answer following five problems " (step 1001), " person that you will assess for A please please please hard of hearing please by * keyboard by 3..... by 2.C by 1, B " (step 1002):
Problem 1: whether also will employ this employee? (select: be ready, common, not very willing) (step 1002).After selecting, just Trigger Problems 2.
Problem 2: this employee is gone out to satisfaction absent from duty (selecting: satisfied, common, not too satisfied) (step 1004) on time.After selecting, just Trigger Problems 3.
Problem 3: the satisfaction (selecting: satisfied, common, not too satisfied) (step 1005) to this employee in professional degree.After selecting, just Trigger Problems 4.
Problem 4: the satisfaction (selecting: satisfied, common, not too satisfied) (step 1006) to this employee in work performance.After selecting, just Trigger Problems 5.
Problem 5: the satisfaction (selecting: satisfied, common, not too satisfied) (step 1007) to this employee in attitude.After selecting, just provide and select to continue criticism or end (step 1008).After finishing if select, finish the criticism to this employee, the 3rd reply data that interactive voice device 300 can receive by the phone 800b of control module 400Jiang Zi manufacturer are back to network data base 200 by a network 500, for administrative staff's alignment processing.
Above remarks: if dial failure, (dialing failure is defined as: cannot directly get in touch with being subject to hearer.For example: " disconnected news, phone 800 are obstructed, turn voice mail,,,, " do not segment failed situation, as long as do not touch, not being subject to hearer, is exactly unsuccessfully.) system will replay, and estimate that replay times is 3 times.
In sum, the interactive voice response that utilizes of the present invention confirms that whether employee not only can grasp employee to class's (arriving at job site) to system and the method thereof of class on time, allow employee have pipeline to be returned to a class situation, Ye Rang manufacturer has pipe reaction to arrive a class situation, not only can really grasp employee to the situation of class, and the pipeline of setting up effective information transmission between network manpower bank and manufacturer is provided.In addition, the present invention also can provide the credit of employee's initiative to confirm, reduce the invisible time delay cost of manufacturer and the telephone charges use of urging work to use.
The present invention discloses in each embodiment as above; not in order to limit the present invention, be anyly familiar with this skill person, without departing from the spirit and scope of the present invention; when being used for a variety of modifications and variations, so the scope that protection scope of the present invention ought define depending on appending claims is as the criterion.
Claims (9)
1. utilize interactive voice response to confirm employee's method for the class of arriving on time, it is characterized in that, be applied to an interactive voice device, this utilizes interactive voice response to confirm that employee comprises to the method for class on time:
From in a network data base, obtain an employee one to class's information, wherein should at least comprise contact data, the contact data to Yu Yi manufacturer of time ,Yi manufacturer of class phone of employee's phone to class's information;
Whether judgement should arrive to class's time;
When judging this, to class, time is up and while not yet setting up communication with this employee's phone, this interactive voice device is initiatively set up communication with this employee's phone, the one first speech answering program of playing is to this employee's phone, and obtains this employee whether on time to the first reply data of class certainly this employee's phone;
Judge whether this arrived to the scheduled time after class time; And
When judging this, to class, the scheduled time after the time arrives, this interactive voice device initiatively Yu Gai manufacturer phone is set up communication, play one second speech answering program Zhi Gai manufacturer phone, whether on time Bing Zigai manufacturer phone obtains this employee the second reply data of the class of arriving, to confirm that whether these the second reply data are consistent with these the first reply data.
2. the interactive voice response that utilizes according to claim 1 is confirmed employee's method of the class of arriving on time, it is characterized in that, this interactive voice device is play this first speech answering program to this employee's phone, and certainly this employee's phone, obtain this employee and whether to first of class, reply in the step of data on time, also comprise:
Inquire whether this employee has arrived this manufacturer to class; And
Certainly these the first reply data that this employee's phone receives are back to this network data base by a network.
3. the interactive voice response that utilizes according to claim 1 is confirmed employee's method of the class of arriving on time, it is characterized in that, play phone ，Bing Zigai manufacturer of this second speech answering program Zhi Gai manufacturer phone and obtain in the step of whether punctual the second reply data to class of this employee, also comprise:
Inquire whether this employee has arrived this manufacturer to class; And
These the second reply data that Jiang Zigai manufacturer phone receives are back to this network data base by a network.
4. the interactive voice response that utilizes according to claim 1 is confirmed employee's method of the class of arriving on time, it is characterized in that, when judging this class's of arriving time not then, this interactive voice device is waited for passively with this employee's phone and is set up communication, does not set up communication with this employee's phone on one's own initiative.
5. the interactive voice response that utilizes according to claim 4 is confirmed employee's method of the class of arriving on time, it is characterized in that, when judging this, to class, the time not yet arrive, and while setting up communication with this employee's phone, this interactive voice device is play one the 3rd speech answering program to this employee's phone, and certainly this employee's phone, obtains this employee and whether to first of class, reply data on time;
Continue to judge whether this scheduled time after this class's of arriving time has arrived and subsequent step.
6. the interactive voice response that utilizes according to claim 5 is confirmed employee's method of the class of arriving on time, it is characterized in that, this interactive voice device is play the 3rd speech answering program to this employee's phone, and certainly this employee's phone, obtain this employee and whether to first of class, reply in the step of data on time, also comprise:
Whether the caller of this employee's phone of identification is this employee really;
If the caller of this employee's phone is this employee really, inquire this employee whether Yi Zhigai manufacturer is to class; And
Certainly these the first reply data that this employee's phone receives are back to this network data base by a network.
7. the interactive voice response that utilizes according to claim 1 is confirmed employee's method of the class of arriving on time, it is characterized in that, when playing phone ，Bing Zigai manufacturer of this second speech answering program Zhi Gai manufacturer phone, obtain this employee whether on time after the step of the second reply data of arrive class, also comprise:
Initiatively Yu Gai manufacturer phone is set up communication once again, plays the 3rd reply data that one the 4th phone ，Bing Zigai manufacturer of speech answering program Zhi Gai manufacturer phone is obtained this employee's satisfaction investigation; And
The 3rd reply data that Jiang Zigai manufacturer phone receives are back to this network data base by a network.
8. utilize interactive voice response to confirm employee's system for the class of arriving on time, it is characterized in that, comprise:
At least one network data base;
One interactive voice device, comprises:
One network interface card, sets up and links with this network data base;
Module is set up in one communication, connects a switch, in order to be set up and to be linked by this switch and a plurality of phone; And
One treatment element, is electrically connected this communication and sets up module and this network interface card, and wherein this treatment element comprises:
One information obtains module, in order to from this network data base, obtain an employee one to class's information, wherein should at least comprise contact data, the contact data to class's time, a trade name Yu Yi manufacturer phone of employee's title, employee's phone to class's information;
Whether one timing element, should arrive to class's time in order to judgement;
One storage module, includes a plurality of speech answering programs, for this communication set up module by those speech answering programs one of them deliver to those phones one of them; And
One replys data reception module, and by those phones, at least one of them obtains a pair of reply data that should speech answering program, and returns to this network data base.
9. the interactive voice response that utilizes according to claim 8 is confirmed employee's system of the class of arriving on time, it is characterized in that, also comprises:
One control module, is electrically connected this network data base and this interactive voice device, initiatively from this network data base, proposes the required class's information of being somebody's turn to do of this interactive voice device, and offers this interactive voice device use.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210214101.XA CN103516914A (en) | 2012-06-25 | 2012-06-25 | Interactive voice replying-based system and method for verifying punctual attendance of employee |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210214101.XA CN103516914A (en) | 2012-06-25 | 2012-06-25 | Interactive voice replying-based system and method for verifying punctual attendance of employee |
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| CN103516914A true CN103516914A (en) | 2014-01-15 |
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Application publication date: 20140115 |