JP3970912B1 - User information identification system and user information identification program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accurately and easily acquire user information and reduce call time and communication cost without requiring verbal transmission or button operation by a user during telephone communication, and at the same time, the telephone number of a calling terminal can be set. Provided are a user information identification system and a user information identification program capable of reliably transmitting user information to a called terminal without acquisition.
A user information table 11a, a telephone number table 11b, a telephone number assigning means 16 for assigning an unassigned telephone number to a calling terminal and recording the unassigned telephone number and the user information ID in association with each other. The call data transmission means 17 for sending the call data to the call terminal 2, the assigned telephone number acquisition means 18 for obtaining the assigned telephone number related to the call request, and the user ID acquisition means 19 for obtaining the user information ID And user information acquisition means 20 for acquiring user information, and user information transmission means 22 for transmitting user information to the called terminal 3.
[Selection] Figure 1

Description

  The present invention relates to a technology for identifying user information of a calling terminal capable of data communication and telephone communication, and in particular, it is not necessary for a user to operate or transmit information during telephone communication, and user information is reliably and accurately called. The present invention relates to a user information identification system and a user information identification program to be acquired by the user.

  In recent years, an increasing number of companies provide services via telephone communication such as telephone shopping, ticket reservation, support desk, voice mail, and the like. These companies often require various types of user information for identifying users when providing the services described above. For example, in addition to the user's name, address, telephone number, etc., the card number for a card company, the ticket reservation number for an airline company, and the member number for a voice mail service company.

  Conventionally, when acquiring user information as described above from a user who has made a call, a telephone receptionist listens to the user verbally or uses voice guidance such as an automatic answering system to push the telephone device to the user. User information is input by operating a button or the like or recognizing a voice uttered by a user. In recent years, since the called party can know the telephone number of the calling user, a technique for identifying the user based on the telephone number has been proposed.

  As such user information identification technology, for example, an order / sales system described in JP-A-2002-163514 is known (Patent Document 1). In this order / sales system, a product ordering side and a sales side use a telephone to place an order for a product and to receive / sell the product. The sales side gives a different subscriber telephone number for each product in advance, the ordering side identifies the ordered product by dialing a different subscriber telephone number, and the sales side identifies the product identified by dialing. It is supposed to sell.

  As a result, when a customer places an order by dialing the subscriber telephone number for each product selected by the ordering side, the sales side displays the subscriber's telephone number, name, address, etc. on the ordering side when the order is dialed. It is said that the product can be acquired by function and the product can be shipped and sold to the order side.

  Also, a CTI server described in JP-A-2005-109782 is known (Patent Document 2). The CTI server recognizes the voice of the caller and the information storage means storing the first sorting information for sorting the extension number of the person in charge by the caller number and the second sorting information for sorting by the other information. Voice response recognition means for acquiring information, first connection destination instruction means for instructing an extension number as a connection destination if the caller number is registered in the first selection information, and an extension by the voice response recognition means If the number is registered in the second selection information, there is provided a second connection destination instruction means for instructing the number as a connection destination.

  When there is a telephone call from the customer, the person in charge to be assigned is specified based on the caller telephone number, and the private branch exchange is instructed to connect to the extension telephone number of the person in charge. As a result, for telephone calls that arrive at the private branch exchange, the customer is automatically determined based on the caller number, and the most appropriate person to answer the telephone call is selected. It is said that there is no possibility of omission of information confirmation.

JP 2002-163514 A JP 2005-109782 A

  However, when listening to user information over the telephone as described above, there is a possibility that the telephone receptionist will make a mistake. In particular, it is difficult to obtain such user information accurately because alphabets and the like are difficult to hear by telephone. In addition, it may be rehearsed and confirmed many times, and wasted time and call charges are added.

  Furthermore, as described above, it is complicated for the user to input user information by a button operation or the like during telephone communication, and there is a risk of an input error. In any case, there is a problem that since the call time is prolonged, the call charge and the personnel cost of the telephone receptionist are increased.

  In Patent Document 1, a different subscriber telephone number must be assigned in advance to each product to be handled, and the correspondence between the assigned telephone number and each product must be notified to the consumer. For this reason, telephone numbers must be prepared as many as the number of products, and the consumer must be notified every time the correspondence relationship is changed, which causes a problem that processing on the sales side is very complicated.

  Further, in the method of identifying a user using the telephone number of the calling terminal, including the inventions described in Patent Document 1 and Patent Document 2, a telephone number with a particularly high degree of privacy is required among user information. To do. For this reason, it is necessary for companies to obtain telephone numbers even when they are not needed. Considering the risk of information leakage, it is not desirable to obtain unnecessary user information when the Personal Information Protection Law is enforced. . In addition, since it is necessary for the user to notify the company of his / her telephone number, there is a problem that a person with high privacy awareness cannot easily use it.

  Furthermore, it is usually possible to set whether or not to notify the callee terminal of its own telephone number to the callee terminal. For this reason, for the calling terminal set to non-notification of the number, the telephone number cannot be acquired on the called side, so that it is uncertain that, after all, it has to be verbally heard or entered by the user.

  The present invention has been made to solve such problems, and does not require verbal transmission or button operation by the user during telephone communication, and can accurately and easily acquire user information and talk time. It is possible to provide a user information identification system and a user information identification program that can reduce communication costs and can reliably transmit user information to a called terminal without obtaining the telephone number of the calling terminal at the same time. It is aimed.

A feature of the user information identification system according to the present invention is a user information identification system for identifying user information of a calling terminal capable of data communication and telephone communication, wherein the user information is stored in association with a user information ID. calling the user information table, which is stored a telephone number table storing a plurality of calling destination telephone number that can be assigned to the calling terminal a telephone number of the called terminal, the telephone number table are An unassigned telephone number that is not assigned to the calling terminal is acquired from the called telephone numbers, a user information ID is obtained from the calling terminal, and the unassigned telephone number is assigned to the calling terminal. assigned as number, and telephone number assignment means for recording in association with split this with those telephone numbers and the user information ID, assigned by the telephone number assignment means And calling the data transmitting means for transmitting a call data for a call to the serial allocated telephone number to the calling terminal, there is a call request to the allocated telephone number from the calling terminal as a calling destination telephone number When the telephone number is obtained based on the assigned telephone number acquisition means for obtaining the call destination telephone number related to the call request from the telephone exchange means, and the call destination telephone number obtained by the assigned telephone number acquisition means User information ID acquisition means for acquiring a user information ID from the table, user information acquisition means for acquiring user information from the user information table based on the user information ID acquired by the user information ID acquisition means, and the latter has a user information transmitting means for transmitting the user information acquired by the user information acquisition means to the called terminal corresponding to the calling destination telephone number That.

  Further, in the present invention, after the call data transmission means transmits the call data to the call terminal, when a call request is not made to the assigned telephone number related to the call data within a predetermined time, It is preferable to have user information ID releasing means for releasing the allocation record of the user information ID for the assigned telephone number.

  Furthermore, in the present invention, when no user information ID is recorded for the call destination telephone number acquired by the assigned telephone number acquisition means, the user information ID acquisition means It is preferable to reject the call request.

A feature of the user information identification program according to the present invention is a user information identification program for identifying user information of a calling terminal capable of data communication and telephone communication, wherein the user information is stored in association with a user information ID. a user information table you are, stored telephone number table storing a plurality of calling destination telephone number that can be assigned to the calling terminal a telephone number of the called terminal, the telephone number table Obtaining an unassigned telephone number that is not assigned to the calling terminal from among the calling destination telephone numbers, obtaining a user information ID from the calling terminal, and assigning the unassigned telephone number to the calling terminal. assigned as assigned telephone number, and telephone number assignment means for recording in association with split this with those telephone numbers and the user information ID, divided by this number assigning means And calling the data transmitting means for transmitting a call data for a call to the assigned phone number temple to the calling terminal, the call request the allocation telephone number from the calling terminal as a calling destination telephone number When there is, based on the call destination telephone number acquired by the assigned telephone number acquisition means for acquiring the call destination telephone number related to the call request from the telephone exchange means, the assigned telephone number acquisition means, User information ID acquisition means for acquiring a user information ID from the telephone number table, and user information acquisition means for acquiring user information from the user information table based on the user information ID acquired by the user information ID acquisition means When, co as the user information transmission means for transmitting the user information acquired by the user information acquisition means to the called terminal corresponding to the calling destination telephone number Lies in the fact that the functioning of the computer.

  Further, in the present invention, after the call data transmission means transmits the call data to the call terminal, when a call request is not made to the assigned telephone number related to the call data within a predetermined time, The computer functions as user information ID releasing means for releasing the allocation record of the user information ID for the assigned telephone number.

  Furthermore, in the present invention, when no user information ID is recorded for the call destination telephone number acquired by the assigned telephone number acquisition means, the user information ID acquisition means The computer is made to function so as to reject the call request.

  According to the present invention, verbal transmission and button operation by a user during telephone communication are not required, and user information can be identified accurately and easily to reduce call time and communication cost. User information can be reliably transmitted to the called terminal without acquiring a telephone number.

  Hereinafter, embodiments of a user information identification system and a user information identification program according to the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing an overall configuration of a user information identification system 1 of the present embodiment. The user information identification system 1 of the present embodiment is composed of a server and the like, and is configured to be able to communicate with the calling terminal 2 and the called terminal 3 used by the user via the Internet network, Calling from the terminal 2 is connected to the called terminal 3 via the telephone network. In the present embodiment, a description will be given using Internet communication as an aspect of data communication for communicating various data.

  As shown in FIG. 1, the user information identification system 1 of the present embodiment mainly includes a storage unit 11, a telephone exchange unit 12, a user information registration unit 13, a user information ID request unit 14, and user information. Authentication means 15, telephone number assignment means 16, call data transmission means 17, assigned telephone number acquisition means 18, user information ID acquisition means 19, user information acquisition means 20, error notification means 21, user An information transmission unit 22, a call end detection unit 23, and a user information ID release unit 24 are provided.

  In this embodiment, the user information identification system 1 and the user information identification program are described as an overall system and program. However, the present invention is not limited to this. A user information identification system 1 is configured by connecting a WEB server that controls transmission / reception, a database server that stores various types of data, and a telephone exchange server that controls transmission / reception of voice via the telephone network, to each of the servers. You may comprise so that a means may be shared suitably and the process for functioning as each of those means may be performed. In this case, each server may exist in a different place, or may be managed by a different administrator. Further, the user information identification system 1 and the user information identification program and the called terminal 3 may be configured to be connected via a telephone network or the Internet network.

  The calling terminal 2 and the called terminal 3 are configured by communication terminals such as a fixed telephone, a mobile phone, or an IP (Internet Protocol) telephone, and are configured to be separately connectable to the Internet network. The calling terminal 2 and the called terminal 3 use terminals capable of both Internet communication and telephone communication. However, the calling terminal 2 and the called terminal 3 are not limited to this, and fixed telephones capable of only telephone communication, It may be an environment in which a PC (Personal Computer) capable of Internet communication can be used simultaneously. The calling terminal 2 and the called terminal 3 have display means such as a liquid crystal screen, and can display various data and various notifications from the user information identification system 1. Further, the called terminal 3 may be connected to the Internet network via the user information identification system 1 or may be configured to connect via an Internet network prepared separately, not via the user information identification system 1. Also good.

  Hereinafter, each constituent means will be described in more detail. The storage means 11 is composed of a hard disk or the like, and plays a role of storing the user information identification program of this embodiment and various data. In this embodiment, as shown in FIG. 1, the storage unit 11 includes a user information table 11 a that stores various types of user information, and a telephone number that stores a plurality of call destination telephone numbers that can be assigned to the calling terminal 2. And a table 11b.

  In the present embodiment, as shown in FIG. 2, the user information table 11a is assigned a member number serving as a user information ID for each user who uses the user information identification system 1 of the present embodiment. Are stored in the user information table 11a, the user's e-mail address, nickname, and password required for user authentication processing. The user information is not limited to these, and various information required on the called terminal 3 side, such as an address and date of birth, can be registered as appropriate.

  As shown in FIG. 3, the telephone number table 11b stores a plurality of call destination telephone numbers that can be assigned to the calling terminal 2. When a telephone number is assigned for a call, the telephone number table 11b is set to one telephone number. On the other hand, a membership number of 1 is registered. In this embodiment, the date and time when the member number is registered for each assigned telephone number is also registered. This is for canceling the assignment of the telephone number after a predetermined time elapses, assuming that the telephone number is assigned but left without being called.

  The telephone exchange means 12 is composed of a PBX (Private Branch eXchange) or the like, and controls outgoing / incoming calls between the calling terminal 2 and the called terminal 3. Specifically, a call request from the calling terminal 2 is accepted, the telephone number of the call destination is detected, and a telephone line is connected to the called terminal 3 corresponding to the telephone number. . A specific calling destination telephone number and a specific called terminal 3 may be associated with each other in advance and set in the PBX, or all called terminals 3 ring regardless of which calling destination telephone number is received. You may make it do.

  The user information registration means 13 registers various user information related to the user in the user information table 11a. Specifically, in this embodiment, a unique member number is assigned to each user who has requested user registration, and various user information is registered in the user information table 11a in correspondence with the member number. It has become. The user information input work may be input directly from the calling terminal 2 of the user through the Internet, or may be input by the administrator of the user information identification system 1 after receiving it in writing. Also good.

  The user information ID request means 14 requests a member number as a user information ID from a user who intends to use the user information identification system 1 of the present embodiment. In the present embodiment, a system site that can be used by the user through the Internet is operated by the user information identification system 1. Then, a member number / password input screen as shown in FIG. 4 is transmitted to the calling terminal 2 of the user who has connected through the system site, and the user is prompted to enter the member number and password to be returned. ing.

  The user information authentication means 15 authenticates whether or not the user is a regular registered user. In the present embodiment, the member number and password transmitted from the calling terminal 2 are compared with the member number and password registered in the user information table 11a, and whether there is a record that matches both the member number and the password. To come to judge.

  The telephone number assigning means 16 assigns a call destination telephone number dedicated to the user to a user who intends to use the user information identification system 1 of the present embodiment. Specifically, the member number transmitted from the calling terminal 2 is acquired, and among the plurality of call destination telephone numbers stored in the telephone number table 11b, no member number is assigned and registered. One assigned telephone number is selected, and the acquired member number is associated with the unassigned telephone number and registered.

  In this embodiment, the telephone number assigning means 16 stores the assignment date and time when the unassigned telephone number is assigned to the member number in the telephone number table 11b for use in the user information ID releasing means 24 described later. In the present embodiment, when there are a plurality of unassigned telephone numbers, the telephone number assigning means 16 randomly selects one of them, but the present invention is not limited to this. For example, a telephone number table The rules may be selected in the order stored in 11b.

  The call data transmission means 17 is for transmitting call data for calling to the assigned telephone number to which the member number is assigned to the calling terminal 2. In the present embodiment, as shown in FIG. 5, a “call start” button for making a call to the assigned telephone number is provided on the call start request screen, and this call start request screen is transmitted to the calling terminal 2 as call data. It is supposed to be. The “call start” button is realized by describing, for example, “<a href=“tel: (assigned telephone number)”> call start </a>” in the source of the call start request screen. .

  When there is a call request from the calling terminal 2, the assigned telephone number acquisition means 18 acquires a call destination telephone number related to the call request. Specifically, the telephone number of the call destination detected by the telephone exchange unit 12 is acquired as the assigned telephone number.

  The user information ID acquisition means 19 acquires the member number of the user who has made a call request. Specifically, the call destination telephone number is acquired from the allocated telephone number acquisition means 18, and the member number associated with the allocated telephone number is acquired with reference to the telephone number table 11b. If no member number is registered in the call destination telephone number related to the call request, the fact is notified to the error notification means 21 described later.

  The user information acquisition unit 20 acquires user information of a user who has made a call request. Specifically, the member number is acquired from the user information ID acquisition unit 19, and various user information associated with the member number is acquired with reference to the user information table 11a. In the present embodiment, the user information acquisition unit 20 acquires the user's email address, nickname, and password.

  The error notification means 21 notifies an error message when the user who has made a call request is not registered as a user or when the user information identification system 1 of this embodiment cannot be used. In the present embodiment, when it is determined by the user information authentication means 15 that either one of the membership number and password transmitted from the calling terminal 2 is different from that registered in the user information table 11a, FIG. An error notification screen as shown in FIG. 6 is transmitted to the calling terminal 2. In addition, when the user information ID acquisition means 19 detects that a member number is not assigned to the call destination telephone number related to the call request, “use of this telephone number is not permitted” Send a voice message like this.

  The user information transmitting unit 22 transmits user information regarding the user of the calling terminal 2 to the called terminal 3. Specifically, a user information screen as shown in FIG. 7 in which user information acquired by the user information acquisition means 20 is collected is transmitted to the called terminal 3.

  The call end detection means 23 detects that the call between the calling terminal 2 and the called terminal 3 has ended. In the present embodiment, when the telephone line is disconnected by either the calling terminal 2 or the called terminal 3, that fact is notified from the telephone exchange means 12, and the end of the call is detected.

  The user information ID canceling means 24 cancels the registration in which the member number is assigned to the call destination telephone number. Specifically, when it is detected by the call end detection means 23 that the call between the calling terminal 2 and the called terminal 3 has ended, the call destination telephone number used for the call is acquired, The member number registered in the call destination telephone number and the assigned date and time are deleted from the item in the telephone number table 11b.

  In the present embodiment, the user information ID releasing unit 24 plays a role of assigning an expiration date to the assignment of the assigned telephone number in order to prevent the assigned telephone number from being intentionally or accidentally occupied for a long time. Yes. Specifically, after the call data transmission means 17 transmits the call data to the call terminal 2, when the call request is not made to the assigned telephone number related to the call data within a predetermined time, the assignment data The member number registered in the telephone number and the assigned date and time are deleted from the item of the telephone number table 11b. In the present embodiment, since the call data transmission unit 17 transmits the call data to the call terminal 2 immediately after the phone number assigning unit 16 assigns the unassigned phone number to the member number, the above-described predetermined In the time measurement process, the elapsed time from the assigned date and time stored in the telephone number table 11b is measured.

  Next, the operation of the user information identification system 1 and the user information identification method executed by the user information identification program of this embodiment will be described with reference to FIG.

  First, when using the user information identification system 1 of this embodiment, the user needs to perform user registration in advance and register various user information on the user information identification system 1 side. In the present embodiment, a user connects to the system site from the calling terminal 2 and performs user registration and user information input. The various user information transmitted to the user information identification system 1 is stored in the user information table 11a by the user information registration means 13 (step S1).

  When a user who has completed user registration makes a call to the called terminal 3 using the user information identification system 1 of the present embodiment, the user connects to a system site on the Internet, and selects “call request” from a predetermined menu screen. A menu such as “Yes” is selected (step S2). As a result, the user information ID requesting means 14 transmits the member number / password input screen to the calling terminal 2 and requests the member number and password (step S3), so that the user uses the member number and password assigned in advance. It inputs and transmits to the user information identification system 1 (step S4).

  Next, in step S5, the member number and password transmitted from the calling terminal 2 are compared with the member number and password registered in the user information table 11a by the user information authentication means 15, and the member number and password are compared. It is determined whether there is a record that matches both. Then, when there is no record that matches both the membership number and the password (step S5: NO), an error message is notified (step S6).

  In the user information identification system 1, when the user authentication can be confirmed (step S5: YES), the unassigned telephone number selected by the telephone number assigning means 16 is assigned to the member number and registered in the telephone number table 11b. (Step S7). As a result, different member numbers are associated one-to-one with the assigned telephone number connected to the called terminal 3. Thereafter, the call data for calling the assigned telephone number assigned to the member number is transmitted to the calling terminal 2 by the call data transmitting means 17 (step S8).

  After the user receives the call data at the call terminal 2 (step S9), the user information identification system 1 measures the elapsed time after the call data transmission (step S10). Then, when a call request is not made from the call terminal 2 that has transmitted the call data within a predetermined time, for example, within 10 minutes (step S10: YES), the user information ID releasing means 24 uses the member for the assigned telephone number. The registration of the number is canceled (step S11). As a result, a usable expiration date is given to the assigned telephone number, so that it is prevented that the user occupies the assigned telephone number for a long time after obtaining the call data.

  On the other hand, when a call request is made to the assigned telephone number from the calling terminal 2 within a predetermined time (step S10: NO, step S12), the call destination telephone number related to the call request is assigned telephone number acquisition means. 18 (step S13). And the member number matched with this call destination telephone number is acquired from the telephone number table 11b by the user information ID acquisition means 19 (step S14).

  At this time, if no member number is registered in the call destination telephone number requested to be called, an error voice is transmitted by the error notification means 21 (step S15). As a result, the call request for the user whose assigned telephone number is canceled in step S11 is rejected. Accordingly, since the assigned telephone number is prevented from being occupied for a long time by a single user, the user information identification system 1 of the present embodiment can be efficiently used even if only a small number of call destination telephone numbers are prepared. Can be used.

  In step S14, when the member number associated with the call destination telephone number is acquired, the user information acquisition means 20 acquires user information from the user information table 11a based on the member number (step S16). .

  Next, the user information acquired in step S16 is transmitted to the called terminal 3 by the user information transmitting means 22 (step S17). Then, various user information relating to the user of the calling terminal 2 is displayed on the display means of the called terminal 3 (step S18). As a result, the operator of the called terminal 3 can confirm the user information in advance before starting the call.

  When the call start button or the like is pressed in the called terminal 3, the telephone line is connected to the calling terminal 2 by the telephone exchange unit 12 (step S19). Then, when the telephone line is disconnected by either the calling terminal 2 or the called terminal 3 (step S20), this is detected by the call end detection means 23 (step S21). As a result, the member number registered in the assigned telephone number used for the call is canceled by the user information ID canceling unit 24 (step S22). Then, the assigned telephone number from which the membership number has been released returns to an empty number as an unassigned telephone number, and is separately assigned to a different user.

  According to the present embodiment as described above, it is not necessary for the calling user to verbally transmit or operate the buttons during telephone communication, so the call time and communication cost can be reduced, and the user can be accurately and easily performed. Information can be acquired, and at the same time, the calling terminal 2 is set to non-notification in order to identify user information on the calling side not by the telephone number of the calling terminal 2 but by the telephone number of the calling party. However, user information can be reliably identified.

  In addition, since it is not necessary for the called party to acquire the telephone number of the user, the risk of leaking personal information can be reduced, and even a user with high privacy awareness can easily use it.

  The user information identification system 1 and the user information identification program according to the present invention are not limited to the above-described embodiments, and can be changed as appropriate.

  For example, in the present embodiment, an expiration date is given to the assigned telephone number, but the present invention is not limited to this, and the expiration date is particularly limited when a large number of telephone numbers can be prepared on the called terminal 3 side. There is no need to provide it. In this embodiment, user information authentication is performed using a password. However, the present invention is not limited to this, and if the assigned telephone number itself is not directly notified to the user as in this embodiment, the call is made again. Therefore, it is not necessary to perform user information authentication.

  In the present embodiment, the method of assigning a member number to the telephone number table 11b is described as a method of assigning a call destination telephone number. However, the present invention is not limited to this method. For example, a table composed of three items of a call destination telephone number, assignment date and time, and a member number is prepared separately. When assigning a call destination telephone number, a record that associates the three items is added to the table and assigned. When canceling, the record may be deleted from the table.

  Further, in the present embodiment, the membership number for identifying the user is used as the primary key of the user information table 11a. However, the present invention is not limited to this configuration, and for identifying the user's transaction. You may comprise using some information. For example, if a reservation number is used for the primary key of the user information table 11a, the reservation number can be immediately known on the called terminal 3 side that has received an incoming call from the calling terminal 2, so that one person in particular can know. This eliminates the trouble of asking a reservation number for a user who has a plurality of reservation numbers.

  In the present embodiment, every time the calling terminal 2 makes a call request, the member number / password input screen as shown in FIG. 4 is transmitted. However, the present invention is not limited to this configuration. For example, a login method may be adopted, and once logged in, the member number / password entry screen may be omitted while the login is valid thereafter. Also, if the call request is crowded and all the call destination telephone numbers prepared in the telephone number table 11b have been assigned, the current screen is very busy instead of the desired screen. You may send a message screen like "Please request again from".

  Further, when the call requests are crowded in such a manner, the system can temporarily hold the call requests, and may be configured so that the call destination telephone number is preferentially assigned when the call is canceled. Good.

  In the present embodiment, a call start request screen as shown in FIG. 5 is transmitted to the calling terminal 2 as the call data. However, the present invention is not limited to this, and the allocated telephone included in the call data is not limited thereto. The part relating to the number may be encrypted. As a result, since the assigned telephone number is not known to the user, it can be prevented from being abused or misused.

  Furthermore, in the present embodiment, the user information table 11a and the telephone number table 11b are shown as being included in one storage means 11, but the present invention is not limited to this, and the user information table 11a and the telephone number table 11b May be arranged in different storage means.

1 is an overall block diagram showing an embodiment of a user information identification system according to the present invention. It is a figure which shows the user information table of this embodiment. It is a figure which shows the telephone number table of this embodiment. It is a figure which shows the member number and password input screen of this embodiment. It is a figure which shows the telephone call start request | requirement screen of this embodiment. It is a figure which shows the error notification screen of this embodiment. It is a figure which shows the user information screen of this embodiment. It is a flowchart figure which shows the process of the user information identification system performed by the user information identification program of this embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 User information identification system 2 Calling terminal 3 Called terminal 11 Storage means 11a User information table 11b Telephone number table 12 Telephone exchange means 13 User information registration means 14 User information ID request means 15 User information authentication means 16 Telephone number allocation means 17 Call data transmission means 18 Assigned telephone number acquisition means 19 User information ID acquisition means 20 User information acquisition means 21 Error notification means 22 User information transmission means 23 Call end detection means 24 User information ID release means

Claims (6)

A user information identification system for identifying user information of a calling terminal capable of data communication and telephone communication,
A user information table storing the user information corresponding to the user information ID;
A telephone number table storing a plurality of call destination telephone numbers that can be assigned to the calling terminal, the telephone number of the called terminal ;
An unassigned telephone number that is not assigned to the calling terminal is acquired from the call destination telephone numbers stored in the telephone number table , and a user information ID is acquired from the calling terminal, and the calling allocating the unallocated telephone numbers to the terminal as the allocation telephone number, a telephone number allocation means for recording in association with the user information ID and this allocation telephone number,
And calling the data transmitting means for transmitting a call data for a call to the assigned phone number assigned by the telephone number assigning means to the calling terminal,
When a call request to the allocated telephone number from the calling terminal as a calling destination telephone number, the assigned telephone number acquisition means for acquiring a call destination telephone number according to the call request from the telephone exchange unit,
User information ID acquisition means for acquiring a user information ID from the telephone number table based on the call destination telephone number acquired by the assigned telephone number acquisition means;
User information acquisition means for acquiring user information from the user information table based on the user information ID acquired by the user information ID acquisition means;
A user information identification system comprising: user information transmission means for transmitting the user information acquired by the user information acquisition means to a called terminal corresponding to the call destination telephone number .   In Claim 1, after the call data transmission means transmits the call data to the call terminal, if a call request is not made to the assigned telephone number related to the call data within a predetermined time, A user information identification system comprising user information ID releasing means for releasing the record of assignment of the user information ID to an assigned telephone number.   In Claim 1, when the user information ID acquisition means does not record any user information ID for the call destination telephone number acquired by the assigned telephone number acquisition means, the user information ID acquisition means A user information identification system for rejecting a call request. A user information identification program for identifying user information of a calling terminal capable of data communication and telephone communication,
A user information table storing the user information corresponding to the user information ID;
A telephone number table storing a plurality of call destination telephone numbers that can be assigned to the calling terminal, the telephone number of the called terminal ;
An unassigned telephone number that is not assigned to the calling terminal is acquired from the call destination telephone numbers stored in the telephone number table , and a user information ID is acquired from the calling terminal, and the calling allocating the unallocated telephone numbers to the terminal as the allocation telephone number, a telephone number allocation means for recording in association with the user information ID and this allocation telephone number,
And calling the data transmitting means for transmitting a call data for a call to the assigned phone number assigned by the telephone number assigning means to the calling terminal,
When a call request to the allocated telephone number from the calling terminal as a calling destination telephone number, the assigned telephone number acquisition means for acquiring a call destination telephone number according to the call request from the telephone exchange unit,
User information ID acquisition means for acquiring a user information ID from the telephone number table based on the call destination telephone number acquired by the assigned telephone number acquisition means;
User information acquisition means for acquiring user information from the user information table based on the user information ID acquired by the user information ID acquisition means;
A user information identification program for causing a computer to function as user information transmission means for transmitting the user information acquired by the user information acquisition means to a called terminal corresponding to the call destination telephone number .   In Claim 4, after the call data transmitting means transmits the call data to the call terminal, if a call request is not made to the assigned telephone number related to the call data within a predetermined time, A user information identification program for causing a computer to function as user information ID releasing means for canceling allocation recording of the user information ID to an assigned telephone number.   5. The user information ID acquisition means according to claim 4, wherein when no user information ID is recorded for the call destination telephone number acquired by the assigned telephone number acquisition means, A user information identification program for causing a computer to function to reject a call request.

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