CN103426114A - Electricity fee difference account processing method, device and system - Google Patents
Electricity fee difference account processing method, device and system Download PDFInfo
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- CN103426114A CN103426114A CN2013103908536A CN201310390853A CN103426114A CN 103426114 A CN103426114 A CN 103426114A CN 2013103908536 A CN2013103908536 A CN 2013103908536A CN 201310390853 A CN201310390853 A CN 201310390853A CN 103426114 A CN103426114 A CN 103426114A
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Abstract
The invention provides an electricity fee difference account processing method, device and system. According to the electricity fee difference account processing method, device and system, a terminal of a customer service center side sends an electricity fee difference account to a terminal of a power supply bureau side corresponding to the electricity fee difference account and receives an electricity fee difference generation reason and an electricity fee difference resolving method which are acquired by the power supply bureau side according to the electricity fee difference account; communication between the terminal of the customer service center side and the terminal of the power supply bureau side on the electricity fee difference account is achieved within the system of the electricity fee difference account, relevant information of the electricity fee difference account is recorded in the system of the electricity fee difference account, therefore, the terminal of the customer service center side only needs to send the electricity fee difference account to the terminal of the power supply bureau side without any explanation of the relevant information of the electricity fee difference account, time for communication each time is only the time for sending the electricity fee difference account, and then working efficiency is improved.
Description
Technical field
The present invention relates to technical field of information processing, more particularly, relate to a kind of disposal route, relevant device and system of electricity charge difference account.
Background technology
When the pay in record data in bank's pay-in slip and the not pin fund information data in bank receipt are inconsistent, think and have electricity charge difference account.In prior art, under the pattern of electricity charge account centralized management, the reconciliation work of each power supply administration is completed by Customer Service Center, when Customer Service Center finds the pay in record data and do not sell the fund information data inconsistent, while having electricity charge difference account, can carry out line with the power supply administration that electricity charge difference account occurs by phone or the form of mail and link up outward, be searched the reason that electricity charge difference account occurs by corresponding power supply administration, and solved.
When Customer Service Center and power supply administration are linked up, no matter, by phone or mail, all need the relevant information of electricity charge difference account is described, therefore each communication all needs to take the regular hour, therefore inefficiency.
Summary of the invention
In view of this, the invention provides a kind of disposal route, relevant device and system of electricity charge difference account, when the disposal system of electricity charge difference account makes Customer Service Center and power supply administration link up, describe without the relevant information to electricity charge difference account, thereby improved work efficiency.
A kind of disposal route of electricity charge difference account, be applied to Customer Service Center's lateral terminal, comprising:
Electricity charge difference account is sent to the power supply administration lateral terminal corresponding with described electricity charge difference account;
The electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account produces reason, and the processing mode that solves described electricity charge difference.
Preferably, also comprise:
Do not receive the feedback information of described power supply administration lateral terminal in Preset Time, or, while receiving the untreated complete feedback information of described power supply administration lateral terminal in described Preset Time, again to current described power supply administration lateral terminal, send described electricity charge difference account.
A kind of disposal route of electricity charge difference account, be applied to power supply administration's lateral terminal, comprising:
The electricity charge difference account corresponding with described power supply administration lateral terminal that receives that Customer Service Center's lateral terminal sends;
The electricity charge difference of obtaining described electricity charge difference account produces reason, and the processing mode that solves described electricity charge difference, and sends to described Customer Service Center lateral terminal.
A kind of Customer Service Center lateral terminal comprises:
Transmitting element, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Receiving element, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference.
Preferably, also comprise:
Retransmission unit, for do not receive the feedback information of described power supply administration lateral terminal in Preset Time, or, while receiving the untreated feedback information of described power supply administration's lateral terminal in described Preset Time, again to current described power supply administration lateral terminal, send described electricity charge difference account.
A kind of power supply administration lateral terminal equipment comprises:
Receiving element, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Transmitting element, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
A kind of disposal system of electricity charge difference account, comprise Customer Service Center's lateral terminal equipment and power supply administration's lateral terminal equipment of communication connection,
Described Customer Service Center lateral terminal equipment comprises: transmitting element and receiving element,
Described transmitting element, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Described receiving element, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference;
Described power supply administration lateral terminal equipment comprises: receiving element and transmitting element,
Described receiving element, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Described transmitting element, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
From above-mentioned technical scheme, can find out, the invention provides a kind of disposal route, relevant device and system of electricity charge difference account, Customer Service Center's lateral terminal sends to the power supply administration lateral terminal corresponding with electricity charge difference account by electricity charge difference account, and the electricity charge difference that receives the electricity charge difference account that power supply administration's lateral terminal obtains according to electricity charge difference account produces reason, and the processing mode that solves electricity charge difference.Between Customer Service Center's lateral terminal and power supply administration's lateral terminal about the communication of electricity charge difference account, all in the system of electricity charge difference account, complete, and the system log (SYSLOG) of electricity charge difference account has the relevant information of electricity charge difference account, therefore, Customer Service Center's lateral terminal only needs electricity charge difference account is sent to power supply administration's lateral terminal, without the relevant information to electricity charge difference account, describes, the each communication time taken, be only the time that electricity charge difference account sends, therefore, improved work efficiency.
The accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, below will the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain according to these accompanying drawings other accompanying drawing.
The process flow diagram of the disposal route that Fig. 1 is the disclosed a kind of electricity charge difference account of the embodiment of the present invention;
The process flow diagram of the disposal route that Fig. 2 is the disclosed another kind of electricity charge difference account of the embodiment of the present invention;
The process flow diagram of the disposal route that Fig. 3 is the disclosed another kind of electricity charge difference account of the embodiment of the present invention;
The structural representation that Fig. 4 is the disclosed a kind of Customer Service Center of embodiment of the present invention lateral terminal;
The structural representation that Fig. 5 is the disclosed another kind of Customer Service Center of embodiment of the present invention lateral terminal;
The structural representation that Fig. 6 is the disclosed a kind of power supply administration of embodiment of the present invention lateral terminal;
The structural representation of the disposal system that Fig. 7 is the disclosed a kind of electricity charge difference account of the embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making under the creative work prerequisite the every other embodiment obtained, belong to the scope of protection of the invention.
As shown in Figure 1, the embodiment of the invention discloses a kind of disposal route of electricity charge difference account, be applied to the customer service lateral terminal, comprising:
S11, electricity charge difference account is sent to the power supply administration lateral terminal corresponding with described electricity charge difference account;
Need explanation a bit, the field in the electricity charge difference account that the customer service lateral terminal sends to power supply administration's lateral terminal can comprise:
The issue personnel, the customer service lateral terminal sends personnel's name of electricity charge difference account;
Issuing time, the time that the customer service lateral terminal sends to power supply administration's lateral terminal;
The treatment state of electricity charge difference account, 01 pending, 02 process in, 03 processed, 04 closed;
The type of electricity charge difference account, 01 receipt, 02 pay-in slip;
Pay in personnel, the i.e. operator of bank;
Clearing form, cash, check only for account, cashier's cheque etc.;
The amount of money;
Pay in bank;
Pay in target Bank Account Number;
The document that bank keeps accounts and returns;
Etc..
Wherein, the treatment state of electricity charge difference account, often enter the next link for the treatment of scheme in electricity charge difference account, and state all can be changed automatically.
When selecting corresponding with electricity charge difference account power supply administration lateral terminal, the concrete selection name of sending workman person corresponding with this power supply administration's lateral terminal, thereby electricity charge difference account directly is dealt into to the terminal device used to the relevant responsible person of power supply administration, for example, send to power supply administration to adjust the long terminal device used of every class.
S12, the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account produce reason, and the processing mode that solves described electricity charge difference.
Concrete, after power supply administration's lateral terminal receives electricity charge difference account, the relevant staff of power supply administration's side is according to the data recording in electricity charge difference account, with the going out to keep accounts and checked of banker's record, finds out the reason that the difference account produces, and solved.
Wherein, the reason that electricity charge difference account produces has multiple, for example:
The pay in mistake, now, the processing mode that the power supply administration lateral terminal corresponding with this electricity charge difference account sends is: rollback carries out pay in again.
Dishonour a cheque, now, the processing mode that the power supply administration lateral terminal corresponding with this electricity charge difference account sends is: again collect check.
Bank does not keep accounts, and now, the processing mode that the power supply administration lateral terminal corresponding with this electricity charge difference account sends is: notifying bank keeps accounts.
System does not write off, and now, the processing mode that the power supply administration lateral terminal corresponding with this electricity charge difference account sends is: system writes off again.
The reason produced for other electricity charge difference accounts, the processing mode that power supply administration's lateral terminal sends can be: contacted bank retransfer receipt, returnedly re-start charge etc., will not enumerate herein.
In summary it can be seen, Customer Service Center's lateral terminal only needs electricity charge difference account is sent to power supply administration's lateral terminal, without the relevant information to electricity charge difference account, describes, the each communication time taken, be only the time that electricity charge difference account sends, therefore, improved work efficiency.
As shown in Figure 2, the embodiment of the invention discloses the disposal route of another kind of electricity charge difference account, from embodiment illustrated in fig. 1 different, also comprise: retransmission mechanism, concrete, said method comprising the steps of:
S11, electricity charge difference account is sent to the power supply administration lateral terminal corresponding with described electricity charge difference account;
S12, the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account produce reason, and the processing mode that solves described electricity charge difference;
S13, do not receive the feedback information of described power supply administration lateral terminal in Preset Time, or, while receiving the untreated complete feedback information of described power supply administration lateral terminal in described Preset Time, again to current described power supply administration lateral terminal, send described electricity charge difference account.
What need explanation is a bit, field in the electricity charge difference account that the customer service lateral terminal sends to power supply administration's lateral terminal also includes: the reply time limit of power supply administration's lateral terminal (being Preset Time), do not receive the feedback information of power supply administration's lateral terminal in Preset Time when the customer service lateral terminal, or, power supply administration's lateral terminal sends to the customer service lateral terminal by untreated complete electricity charge difference account mistake in Preset Time, thereby while making the customer service lateral terminal receive untreated complete feedback information, the customer service lateral terminal all can send described electricity charge difference account to current power supply administration lateral terminal again.
Be understandable that, when the customer service lateral terminal receives the electricity charge difference account feedback information of handling of power supply administration's lateral terminal transmission, show that the customer service lateral terminal finishes an electricity charge difference account processing.
As shown in Figure 3, the embodiment of the invention discloses the disposal route of another kind of electricity charge difference account, be applied to power supply administration's lateral terminal, comprising:
S21, the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that Customer Service Center's lateral terminal sends;
Need explanation a bit, the field in the electricity charge difference account that power supply administration's lateral terminal receives can also comprise:
The reception staff, power supply administration's lateral terminal receives personnel's name of electricity charge difference account;
Time of reception, power supply administration's lateral terminal receives the time of electricity charge difference account;
The treatment state of electricity charge difference account is after power supply administration's lateral terminal receives electricity charge difference account, in Graphics Processing.
S22, the electricity charge difference of obtaining described electricity charge difference account produce reason, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
Wherein, power supply administration's lateral terminal sends in the electricity charge difference account of Customer Service Center's lateral terminal, except the electricity charge difference that records electricity charge difference account produces reason, and solves outside the processing mode of electricity charge difference.Also comprise:
Turnaround time, the i.e. turnaround time of power supply administration's lateral terminal to electricity charge difference account;
The treatment state of electricity charge difference account, after power supply administration's lateral terminal sends electricity charge difference account, shows processed.
What need explanation is a bit, in the electricity charge difference account that power supply administration's lateral terminal is replied, only have the electricity charge difference generation reason of electricity charge difference account and the processing mode of solution electricity charge difference all to fill in, the treatment state of electricity charge difference account just can show processed, otherwise, in Graphics Processing.
Wherein, the processing mode that the electricity charge difference of electricity charge difference account produces reason and solves electricity charge difference, the narration in embodiment repeats no more herein as shown in Figure 1.
With embodiment illustrated in fig. 1 corresponding, as shown in Figure 4, the embodiment of the invention also discloses a kind of Customer Service Center lateral terminal, comprising:
Transmitting element 31, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Receiving element 32, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference.
Wherein, the content that the field in the electricity charge difference account that the customer service lateral terminal sends to power supply administration's lateral terminal can also comprise, and the reasons and management mode of electricity charge difference account generation, the narration in embodiment repeats no more herein as shown in Figure 1.
As shown in Figure 5, the embodiment of the invention also discloses another kind of Customer Service Center lateral terminal, from embodiment illustrated in fig. 4 different, also comprise:
What need explanation is a bit, field in the electricity charge difference account that the customer service lateral terminal sends to power supply administration's lateral terminal also includes: the reply time limit of power supply administration's lateral terminal (being Preset Time), do not receive the feedback information of power supply administration's lateral terminal in Preset Time when the customer service lateral terminal, or, power supply administration's lateral terminal sends to the customer service lateral terminal by untreated complete electricity charge difference account mistake in Preset Time, thereby while making the customer service lateral terminal receive untreated complete feedback information, retransmission unit 33 all can send described electricity charge difference account to current power supply administration lateral terminal again.
Be understandable that, when the customer service lateral terminal receives the electricity charge difference account feedback information of handling of power supply administration's lateral terminal transmission, show that the customer service lateral terminal finishes an electricity charge difference account processing.
With embodiment illustrated in fig. 3 corresponding, as shown in Figure 6, the embodiment of the invention also discloses a kind of power supply administration lateral terminal, comprising:
Receiving element 41, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Transmitting element 42, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
Wherein, the use principle of power supply administration's lateral terminal with in Fig. 3 described in embodiment of the method, repeats no more herein.
As shown in Figure 7, the embodiment of the invention also discloses a kind of disposal system of electricity charge difference account, comprise Customer Service Center's lateral terminal equipment 51 and power supply administration's lateral terminal equipment 52 of communication connection,
Customer Service Center's lateral terminal equipment 51 comprises: transmitting element 511 and receiving element 512,
Transmitting element 511, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Receiving element 512, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference;
Power supply administration's lateral terminal equipment 52 comprises: receiving element 521 and transmitting element 522,
Receiving element 521, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Transmitting element 522, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
What need explanation is a bit, the disposal system of electricity charge difference account provided by the invention adopts B/S structure (Browser/Server, Browser/Server Mode), the B/S structure is a kind of network structure pattern after Web rises, and Web browser is the topmost application software of client.This pattern has been unified client, and the core that systemic-function is realized focuses on server, has simplified exploitation, maintenance and the use of system.
On terminal device, as long as a browser (Browser) is installed, as Netscape Navigator or Internet Explorer, server is installed the databases such as Oracle, Sybase, Informix or SQL Server.Browser can carry out data interaction with database by application server (as WebLogic).
In the disposal system of electricity charge difference account provided by the invention, store electricity charge message sense data in database, when browser during to the application server request, application server is carried out the program that increases, deletes, changes, looks in electricity charge message sense database, if need to increase in electricity charge message sense, deletion or update routine, the data after the change will be kept in electricity charge message sense database.
Application server extracts data at electricity charge message sense database, by the application server executive routine, after editor, is presented on browser.
Wherein, the concrete principle of work of the disposal system of electricity charge difference account, with above-mentioned embodiment of the method, repeats no more herein.
In summary it can be seen, disposal route, relevant device and the system of electricity charge difference account provided by the invention, Customer Service Center's lateral terminal sends to the power supply administration lateral terminal corresponding with electricity charge difference account by electricity charge difference account, and the electricity charge difference that receives the electricity charge difference account that power supply administration's lateral terminal obtains according to electricity charge difference account produces reason, and the processing mode that solves electricity charge difference.Between Customer Service Center's lateral terminal and power supply administration's lateral terminal about the communication of electricity charge difference account, all in the system of electricity charge difference account, complete, and the system log (SYSLOG) of electricity charge difference account has the relevant information of electricity charge difference account, therefore, Customer Service Center's lateral terminal only needs electricity charge difference account is sent to power supply administration's lateral terminal, without the relevant information to electricity charge difference account, describes, the each communication time taken, be only the time that electricity charge difference account sends, therefore, improved work efficiency.
In this instructions, each embodiment adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment that between each embodiment, identical similar part is mutually referring to getting final product.
To the above-mentioned explanation of the disclosed embodiments, make professional and technical personnel in the field can realize or use the present invention.Multiple modification to these embodiment will be apparent for those skilled in the art, and General Principle as defined herein can be in the situation that do not break away from the spirit or scope of the present invention, realization in other embodiments.Therefore, the present invention will can not be restricted to these embodiment shown in this article, but will meet the widest scope consistent with principle disclosed herein and features of novelty.
Claims (7)
1. the disposal route of an electricity charge difference account, be applied to Customer Service Center's lateral terminal, it is characterized in that, comprising:
Electricity charge difference account is sent to the power supply administration lateral terminal corresponding with described electricity charge difference account;
The electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account produces reason, and the processing mode that solves described electricity charge difference.
2. method according to claim 1, is characterized in that, also comprises:
Do not receive the feedback information of described power supply administration lateral terminal in Preset Time, or, while receiving the untreated complete feedback information of described power supply administration lateral terminal in described Preset Time, again to current described power supply administration lateral terminal, send described electricity charge difference account.
3. the disposal route of an electricity charge difference account, be applied to power supply administration's lateral terminal, it is characterized in that, comprising:
The electricity charge difference account corresponding with described power supply administration lateral terminal that receives that Customer Service Center's lateral terminal sends;
The electricity charge difference of obtaining described electricity charge difference account produces reason, and the processing mode that solves described electricity charge difference, and sends to described Customer Service Center lateral terminal.
4. Customer Service Center's lateral terminal, is characterized in that, comprising:
Transmitting element, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Receiving element, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference.
5. terminal device according to claim 4, is characterized in that, also comprises:
Retransmission unit, for do not receive the feedback information of described power supply administration lateral terminal in Preset Time, or, while receiving the untreated feedback information of described power supply administration's lateral terminal in described Preset Time, again to current described power supply administration lateral terminal, send described electricity charge difference account.
6. power supply administration's lateral terminal equipment, is characterized in that, comprising:
Receiving element, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Transmitting element, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
7. the disposal system of an electricity charge difference account, is characterized in that, comprises Customer Service Center's lateral terminal equipment and power supply administration's lateral terminal equipment of communication connection,
Described Customer Service Center lateral terminal equipment comprises: transmitting element and receiving element,
Described transmitting element, for sending to the electricity charge difference account power supply administration lateral terminal corresponding with described electricity charge difference account;
Described receiving element, produce reason for the electricity charge difference that receives the described electricity charge difference account that described power supply administration lateral terminal obtains according to described electricity charge difference account, and the processing mode that solves described electricity charge difference;
Described power supply administration lateral terminal equipment comprises: receiving element and transmitting element,
Described receiving element, for the electricity charge difference account corresponding with described power supply administration lateral terminal that receives that the Customer Service Center lateral terminal sends;
Described transmitting element, produce reason for the electricity charge difference of obtaining described electricity charge difference account, and the processing mode that solves described electricity charge difference, and send to described Customer Service Center lateral terminal.
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| CN2013103908536A CN103426114A (en) | 2013-08-30 | 2013-08-30 | Electricity fee difference account processing method, device and system |
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| CN2013103908536A CN103426114A (en) | 2013-08-30 | 2013-08-30 | Electricity fee difference account processing method, device and system |
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Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103197612A (en) * | 2012-01-06 | 2013-07-10 | 北京华鑫志和科技有限公司 | Zero-distance intelligent electricity consumption management system |
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Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103197612A (en) * | 2012-01-06 | 2013-07-10 | 北京华鑫志和科技有限公司 | Zero-distance intelligent electricity consumption management system |
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