CN103376420B - Storage battery after-sale management system - Google Patents
Storage battery after-sale management system Download PDFInfo
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- CN103376420B CN103376420B CN201310246358.8A CN201310246358A CN103376420B CN 103376420 B CN103376420 B CN 103376420B CN 201310246358 A CN201310246358 A CN 201310246358A CN 103376420 B CN103376420 B CN 103376420B
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- 238000009434 installation Methods 0.000 claims abstract description 15
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- 238000004891 communication Methods 0.000 claims description 6
- 238000012806 monitoring device Methods 0.000 claims description 6
- 238000012360 testing method Methods 0.000 claims description 5
- 238000012546 transfer Methods 0.000 claims description 3
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Abstract
Storage battery after-sale management system, comprise the central database of the product information for storing accumulator, the computing machine be after sale connected with this central database, described computing machine after sale comprises: problem input media, standard database, proving installation, compare device, outbound computing machine.When customer requests's after sale service, according to service time and the frequency of utilization of this consumer, directly consumer is thought that problematic storage battery replaces to the storage battery meeting concerned countries master gauge performance parameter, solve the trouble of accumulator detection difficult after sale time, improve satisfaction after sale.
Description
Technical field
The present invention relates to storage battery after-sale management system, belong to accumulator realm of sale.
Background technology
Accumulator is energy-storage travelling wave tube important in commercial production and people's lives, and therefore the producing and selling industry of accumulator is comparatively flourishing.But the Performance Detection of accumulator, not only time-consuming but also need professional knowledge and equipment, make the after sale service of accumulator more difficult.In traditional accumulator after sale service mode, consumer, dealer and producer easily produce contradiction, cause satisfaction after sale not high, affect sale and the service public praise of unitary battery.Traditional after sale service mode is large to logistics dependence, and battery weight weight, and logistics cost is high, and therefore after cost is high.
Summary of the invention
The present invention, for solving prior art problem, provides the storage battery after-sale management system that a kind of cost is low, efficiency is high.
Technical scheme of the present invention is: storage battery after-sale management system, comprises the central database of the product information for storing accumulator, and the computing machine be after sale connected with this central database, is characterized in that: described computing machine after sale comprises:
A) problem input media: for input feedback accumulator possibility produced problem;
B) standard database: for storing the canonical parameter of accumulator;
C) proving installation: for detecting the performance parameter of feedback accumulator;
D) compare device: for the test result of described proving installation and described standard database are contrasted;
E) outbound computing machine: for drawing the non-defective unit accumulator outbound of correlation data by meeting described compare device and be back to described feedback accumulator source.
When going wrong in use accumulator process in-warranty period consumer, this accumulator being fed back to point of sale, feeds back to commission merchant, or this battery information feedback point of sale is fed back to commission merchant by point of sale.Commission merchant is by the problem of problem input media input consumer feedback, and can according to the marketing information of this feedback accumulator, check in the service time of this feedback accumulator, can be checked in by standard database, under this service time, the performance that accumulator should possess, commission merchant joins within a certain period of time and gets one group of non-defective unit accumulator possessing correlation performance parameters and change to this consumer, normally can use after the accumulator of ultimate consumer after obtaining replacing, this time after sale service of consumer is completed.Every battery of this feedback battery pack is tested by proving installation by commission merchant respectively, obtain the performance parameter of every battery, with compare device, the performance parameter of every battery and the data of standard database are compared, performance parameter as fed back battery pack every battery all meets the data demand of standard database, then this feedback accumulator is changed to non-defective unit accumulator, register into management system together with the group sequence number of this feedback accumulator and performance parameter.As single the battery performance parameter fed back in battery pack does not reach the data demand of standard database, single accumulator then in this feedback battery pack has problems really, in-problem single battery certain in this group storage battery is safeguarded or changed, generate new battery pack, and in management system, the monomer sequence number of accumulator and group sequence number are registered, be replaced real storage really and exchange in a questionnaire battery Cai Fan factory.Traditional after sale service mode is then after the battery pack gone wrong in use procedure is fed back to point of sale by ultimate consumer, this feedback accumulator is fed back to producer and detects by point of sale, when really having problems as detected, producer's replacing accumulator is beamed back point of sale and is changed this ultimate consumer, do not have problems as detected, then former accumulator is beamed back by producer.After sale service mode of the present invention avoids long problem detection time of causing because of detection difficult, avoid ultimate consumer to the distrust of storage battery production producer detection means and testing result and the conflict caused simultaneously, greatly improve the satisfaction after sale of accumulator product.Further, after sale service mode of the present invention is compared with traditional after sale service mode, from traditional after sale service mode at least three times to four times logistics be reduced in after sale service mode of the present invention once to three times, also greatly can reduce the accumulator quantity at every turn needing after sale logistics simultaneously, the physical characteristics of, Heavy Weight little based on accumulator volume, logistics cost when can greatly reduce after sale.
As preferably, described compare device is connected with for the display device of display comparison result and the communication device for comparing result being delivered to described central database; Described compare device is also connected with diagnostic device, described diagnostic device is connected to described problem input media and described proving installation simultaneously, described diagnostic device obtains data from described problem input media, proving installation and compare device respectively, these data are diagnosed, judge the problem place of described feedback accumulator, and this problem place is inputted described central database by described communication device.
As preferably, the battery pack that described accumulator comprises cell batteries and is made up of this cell batteries.
As preferably, described product information comprises the unique monomer sequence number on the described cell batteries of the imparting being stored in described central database, give the unique group sequence number in described battery pack, and the performance parameter of described cell batteries and described battery pack.
As preferably, described monomer sequence number and described group sequence number are respectively the bar code being arranged on described cell batteries and in described battery pack.
In conventional use, often several accumulators composition battery pack is used again, arbitrary accumulator in each battery pack all has a monomer sequence number, and this battery pack possesses a group sequence number, the monomer sequence number of each accumulator in this group sequence number and this battery pack is combined, is stored in management system.To the upper unique sequence number of each accumulator mark, each accumulator is made to have unique recognition method, each marketing information of management system record and consumer information all can carry out one_to_one corresponding with accumulator, date of sale, the service condition of each accumulator all by management system inquiry, can carry out the operations such as consumption return visit, information feed back for this consumer in time.After sale time, check in the date of sale of this accumulator by this sequence number, calculate the service time of this accumulator at that time, and according to relevant national standard, this accumulator performance parameter that should possess can be calculated to obtain.And traditional accumulator product follows the trail of difficulty, once generation quality accident, the consumer of accumulator, dealer, producer cannot be reviewed often because of problem generation disputes after sale such as guarantee periods, unique identification serial number can carry out track of the whole process within its serviceable life, by the producing and selling time of the clear and definite product of system, once there is quality accident, responsibility can be determined rapidly, queueing problem, promotes after sale service quality.As stolen in this accumulator, consumer by stolen information feed back to point of sale, management system is by retrieval consumer information, the serial number information of this accumulator can be obtained, then take monitoring, when the user being marked with this accumulator sequence number appears at arbitrary point of sale, management system can obtain information, or feed back to the consumer buying this accumulator, or feed back to public security organ, increase the security of the consumer using this accumulator.
As preferably, described battery management system is provided with the storage repository be connected with described central database.
As preferably, described storage repository comprises new product storehouse and non-defective unit storehouse.
As preferably, described storage repository also comprises monitoring device, and described monitoring device comprises time supervision device for monitoring the described accumulators store time and the performance monitor for the performance parameter variations of monitoring the accumulator be stored in described storage repository.
As preferably, described storage repository is provided with the signal transfer means for the monitoring result of described time supervision device and performance monitor being delivered to central database.
As preferably, described computing machine is after sale connected with restructuring computing machine; Described restructuring computing machine is connected with described central database, from described central database, recall described product information, and described cell batteries performance parameter matched according to this product information is combined into non-defective unit battery pack.
In sum, when customer requests's after sale service, according to service time and the frequency of utilization of this consumer, directly consumer is thought that problematic storage battery replaces to the storage battery meeting concerned countries master gauge performance parameter, therefore the present invention has the following advantages:
1, when customer requests's after sale service, according to service time and the frequency of utilization of this consumer, directly consumer is thought that problematic storage battery replaces to the storage battery meeting concerned countries master gauge performance parameter, solve the trouble of accumulator detection difficult after sale time, improve satisfaction after sale;
2, the change of mode makes at least three times to four times logistics in traditional after sale service mode be reduced to once to three time in after sale service mode of the present invention after sale, also greatly can reduce the accumulator quantity at every turn needing after sale logistics, logistics cost when decreasing after sale simultaneously;
3, the recycled for multiple times of non-defective unit battery greatly reduces the scrappage of battery, improves the serviceable life of battery, both reduces use cost, additionally reduce pollution, protect environment;
4, because unique monomer sequence number and group sequence number exist, therefore each accumulator product all can carry out track of the whole process within its serviceable life, by the producing and selling time of the clear and definite product of system, client buys and service time, when customer requests's after sale service, according to the system tracks information of this product and the after-sales service standard of company, what more can have target and efficiency carries out after sale service, reduce service dispute, promote after sale service quality.
Embodiment
With embodiment, the invention will be further described below.
Embodiment one:
Storage battery after-sale management system, comprises the central database of the product information for storing accumulator, the computing machine be after sale connected with this central database.Wherein, the accumulator battery pack that comprises cell batteries and be made up of this cell batteries.Product information comprises the unique monomer sequence number be stored on the imparting cell batteries of central database, gives the unique group sequence number in battery pack, and the performance parameter of cell batteries and battery pack.Monomer sequence number and group sequence number are respectively the bar code being arranged on cell batteries and in battery pack.
Computing machine comprises after sale:
A) problem input media: for input feedback accumulator possibility produced problem;
B) standard database: for storing the canonical parameter of accumulator;
C) proving installation: for detecting the performance parameter of feedback accumulator;
D) compare device: for the test result of proving installation and standard database are contrasted.
Compare device is connected with for the display device of display comparison result and the communication device for comparing result being delivered to central database; Compare device is also connected with diagnostic device, diagnostic device is connected to problem input media and proving installation simultaneously, diagnostic device obtains data from problem input media, proving installation and compare device respectively, these data are diagnosed, the problem place of decision-feedback accumulator, and this problem place is inputted central database by communication device.
Battery management system is also provided with the storage repository be connected with central database, and storage repository comprises new product storehouse and non-defective unit storehouse.Storage repository also comprises monitoring device, and monitoring device comprises time supervision device for monitoring the accumulators store time and the performance monitor for the performance parameter variations of monitoring the accumulator be stored in storage repository.Storage repository is provided with the signal transfer means for the monitoring result of time supervision device and performance monitor being delivered to central database.
When going wrong in use accumulator process in-warranty period consumer, this accumulator being fed back to point of sale, feeds back to commission merchant, or this battery information feedback point of sale is fed back to commission merchant by point of sale.Commission merchant is by the problem of problem input media input consumer feedback, and can according to the marketing information of this feedback accumulator, check in the service time of this feedback accumulator, can be checked in by standard database, under this service time, the performance that accumulator should possess, commission merchant within a certain period of time, as in 24 hours, join and get one group of non-defective unit accumulator possessing correlation performance parameters and change to this consumer, normally can use after the accumulator of ultimate consumer after obtaining replacing, this time after sale service of consumer is completed.Every battery of this feedback battery pack is tested by proving installation by commission merchant respectively, obtain the performance parameter of every battery, with compare device, the performance parameter of every battery and the data of standard database are compared, performance parameter as fed back battery pack every battery all meets the data demand of standard database, then this feedback accumulator is changed to non-defective unit accumulator, register into management system together with the group sequence number of this feedback accumulator and performance parameter.As single the battery performance parameter fed back in battery pack does not reach the data demand of standard database, single accumulator then in this feedback battery pack has problems really, in-problem single battery certain in this group storage battery is safeguarded or changed, generate new battery pack, and in management system, the monomer sequence number of accumulator and group sequence number are registered, be replaced real storage really and exchange in a questionnaire battery Cai Fan factory.Traditional after sale service mode is then after the battery pack gone wrong in use procedure is fed back to point of sale by ultimate consumer, this accumulator is fed back to producer and detects by point of sale, when really having problems as detected, producer's replacing accumulator is beamed back point of sale and is changed this ultimate consumer, do not have problems as detected, then former accumulator is beamed back by producer.After sale service mode of the present invention avoids long problem detection time of causing because of detection difficult, avoid ultimate consumer to the distrust of storage battery production producer detection means and testing result and the conflict caused simultaneously, greatly improve the satisfaction after sale of accumulator product.Further, after sale service mode of the present invention is compared with traditional after sale service mode, from traditional after sale service mode at least three times to four times logistics be reduced in after sale service mode of the present invention once to three times, also greatly can reduce the accumulator quantity at every turn needing after sale logistics simultaneously, the physical characteristics of, Heavy Weight little based on accumulator volume, logistics cost when can greatly reduce after sale.
In conventional use, often several accumulators composition battery pack is used again, arbitrary accumulator in each battery pack all has a monomer sequence number, and this battery pack possesses a group sequence number, the monomer sequence number of each accumulator in this group sequence number and this battery pack is combined, is stored in management system.To the upper unique sequence number of each accumulator mark, each accumulator is made to have unique recognition method, each marketing information of management system record and consumer information all can carry out one_to_one corresponding with accumulator, date of sale, the service condition of each accumulator all by management system inquiry, can carry out the operations such as consumption return visit, information feed back for this consumer in time.After sale time, check in the date of sale of this accumulator by this sequence number, calculate the service time of this accumulator at that time, and according to relevant national standard, this accumulator performance parameter that should possess can be calculated to obtain.As stolen in this accumulator, consumer by stolen information feed back to point of sale, management system is by retrieval consumer information, the serial number information of this accumulator can be obtained, then take monitoring, when the user being marked with this accumulator sequence number appears at arbitrary point of sale, management system can obtain information, or feed back to the consumer buying this accumulator, or feed back to public security organ, increase the security of the consumer using this accumulator.
Claims (9)
1. storage battery after-sale management system, comprises the central database of the product information for storing accumulator, and the computing machine be after sale connected with this central database, is characterized in that: described computing machine after sale comprises:
A) problem input media: for input feedback accumulator possibility produced problem;
B) standard database: for storing the canonical parameter of accumulator;
C) proving installation: for detecting the performance parameter of feedback accumulator;
D) compare device: for the test result of described proving installation and described standard database are contrasted;
E) outbound computing machine: for will the non-defective unit accumulator outbound of the correlation data that described compare device draws be met and be back to described feedback accumulator source;
Described compare device is connected with for the display device of display comparison result and the communication device for comparing result being delivered to described central database; Described compare device is also connected with diagnostic device, described diagnostic device is connected to described problem input media and described proving installation simultaneously, described diagnostic device obtains data from described problem input media, proving installation and compare device respectively, these data are diagnosed, judge the problem place of described feedback accumulator, and this problem place is inputted described central database by described communication device.
2. storage battery after-sale management system according to claim 1, is characterized in that: the battery pack that described accumulator comprises cell batteries and is made up of this cell batteries.
3. storage battery after-sale management system according to claim 2, it is characterized in that: described product information comprises the unique monomer sequence number on the described cell batteries of the imparting being stored in described central database, give the unique group sequence number in described battery pack, and the performance parameter of described cell batteries and described battery pack.
4. storage battery after-sale management system according to claim 3, is characterized in that: described monomer sequence number and described group sequence number are respectively the bar code being arranged on described cell batteries and in described battery pack.
5. storage battery after-sale management system according to claim 1, is characterized in that: described storage battery after-sale management system is provided with the storage repository be connected with described central database.
6. storage battery after-sale management system according to claim 5, is characterized in that: described storage repository comprises new product storehouse and non-defective unit storehouse.
7. storage battery after-sale management system according to claim 6, it is characterized in that: described storage repository also comprises monitoring device, described monitoring device comprises time supervision device for monitoring the described accumulators store time and the performance monitor for the performance parameter variations of monitoring the accumulator be stored in described storage repository.
8. storage battery after-sale management system according to claim 7, is characterized in that: described storage repository is provided with the signal transfer means for the monitoring result of described time supervision device and performance monitor being delivered to central database.
9. storage battery after-sale management system according to claim 3, is characterized in that: described computing machine is after sale connected with restructuring computing machine; Described restructuring computing machine is connected with described central database, from described central database, recall described product information, and described cell batteries performance parameter matched according to this product information is combined into non-defective unit battery pack.
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| CN201310246358.8A CN103376420B (en) | 2013-06-20 | 2013-06-20 | Storage battery after-sale management system |
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| CN201310246358.8A CN103376420B (en) | 2013-06-20 | 2013-06-20 | Storage battery after-sale management system |
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| CN103376420B true CN103376420B (en) | 2016-01-06 |
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| CN105954632B (en) * | 2016-07-01 | 2019-02-19 | 国网江苏省电力公司宿迁供电公司 | A kind of Zinc-Oxide Arrester on-line monitoring and diagnostic method |
| CN113093026A (en) * | 2021-04-02 | 2021-07-09 | 广州市江科电子有限公司 | Comprehensive detection system and method for after-sale storage battery |
| CN114493409A (en) * | 2021-12-21 | 2022-05-13 | 江苏康众汽配有限公司 | Storage battery after-sale system |
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