CN103280014A - Queuing management system - Google Patents
Queuing management system Download PDFInfo
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- CN103280014A CN103280014A CN2013102097967A CN201310209796A CN103280014A CN 103280014 A CN103280014 A CN 103280014A CN 2013102097967 A CN2013102097967 A CN 2013102097967A CN 201310209796 A CN201310209796 A CN 201310209796A CN 103280014 A CN103280014 A CN 103280014A
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Abstract
The invention discloses a queuing management system mainly comprising a queuing management system, wherein the queuing management system comprises a main server, a sub-server connected with the main server, a nurse station computer connected with the main server, and an outpatient service monitoring module, a diagnosis waiting information issuing module and a short message queuing module, which are respectively connected with the main server, the nurse station computer is connected with a touch number taker, a plurality of displays, a broadcaster, a virtual calling terminal, a consulting room liquid crystal terminal and an evaluator, and the main server is connected with the sub-server, the outpatient service monitoring module, the diagnosis waiting information issuing module, the short message queuing module and the nurse station computer through a local area network. Compared with the prior art, the queuing management system is executed in a hospital to well maintain the diagnosis waiting sequence of patients or family members when waiting for the consultation of doctors, change the original chaotic hospital diagnosis waiting environment to be orderly, quiet and comfortable and reduce the workload of related medical personnel in the hospital, particularly the workload of diagnosis guide nurses.
Description
Technical field
The present invention relates to hospital admission intelligent management technical field, especially relate to a kind of Zero queuing management system, can be widely used in various big hospital.
Background technology
Because the informationization of current all trades and professions, intelligent construction is more and more universal, entire society is more and more higher to the requirement of the work efficiency of industry-by-industry, especially service trade, should satisfy the demand for services that is serviced the people, improve service quality again, improve efficiency of service, hospital outpatient etc. for example, present patient not only requires hospital to satisfy operational needs, also require hospital to improve the environment of seeking medical advice as far as possible, the quality of service and minimizing patient's stand-by period, and hospital itself also requires the work efficiency of raising itself owing to the needs of competition, the service image of raising itself, and the queuing phenomena of these working windows and outpatient service is unavoidable, in the past, in case to the prescription on individual diagnosis peak period, patient is in order earlier to take a fancy to disease, patient or patient's family members just are not parked in and stroll about between clinic and the patient, becoming more numerous and disorderly with regard to numerous and disorderly hospital environment originally, have not only influenced doctor's work like this, increase workload for the hospital guide nurse of hospital, also caused unnecessary trouble to patient.
Summary of the invention
The invention provides a kind of Zero queuing management system, to solve existing hospital outpatient Zero queuing confusion and to arrive the prescription on individual diagnosis peak period, patient is in order earlier to take a fancy to disease, patient or patient's family members just are not parked in and stroll about between clinic and the patient, like this becoming more numerous and disorderly with regard to numerous and disorderly hospital environment originally, not only influence doctor's work, increased workload for the hospital guide nurse of hospital, also caused the technical matters of unnecessary trouble to patient.
Technical scheme of the present invention is achieved in that a kind of Zero queuing management system, mainly comprise queue management system, described queue management system comprises master server, the child servers that is connected with master server, the nurse's platform computer that is connected with master server and the outpatient service monitoring module that connects respectively at master server, the information issuing module of waiting to see the doctor, the note queue module, described nurse's platform computer connects the touch number of getting device, some displays, broadcaster, the virtual call terminal, clinic liquid crystal terminal and evaluator, described master server is by LAN (Local Area Network) connexon server, the outpatient service monitoring module, the information issuing module of waiting to see the doctor, note queue module and nurse's platform computer.
Preferably, described child servers comprises HIS child servers, PACS child servers, LIS child servers and RIS child servers, described those child servers are respectively by corresponding interface routine software module access to LAN, the interface routine software module of described HIS child servers is HIS interface software module, the interface routine software module of described PACS child servers is PACS interface software module, the interface routine software module of described LIS child servers is LIS interface software module, and the interface routine software module of described RIS child servers is RIS interface software module.
Preferably, described display comprise synthesis display screen, can show patient name, prescription on individual diagnosis number, prescription on individual diagnosis clinic, a plurality of preparation numbers LCDs, can show clinic liquid crystal terminal and window display screen that the number of calling out the numbers, doctor's photo, doctor introduce.
Preferably, described synthesis display screen, LCDs, clinic liquid crystal terminal and window display screen are by wall-hanging or embedded being installed on ceiling or the body of wall.
Preferably, described clinic liquid crystal terminal is installed in the embedded box, and is embedded in the body of wall.
Preferably, described broadcaster is some audio amplifiers or loudspeaker, and described those audio amplifiers or loudspeaker are connected with nurse's platform computer by power amplifier.
Preferably, described virtual call terminal also connects scorer by the usb data line.
Preferably, system also includes thermal printer, and described thermal printer connects the number of getting device and the formation number of the getting system of touching.
Preferably, described nurse's platform computer also connects the physics calling terminal, and described physical call terminal connects nurse's platform computer by dividing line amplifier, and described physical call terminal is connected with scorer.
Preferably, described nurse's platform computer expert crosses the LAN (Local Area Network) connection and touches the number of getting device, clinic liquid crystal terminal, virtual call terminal and LCDs.
Compared with prior art, the present invention has following beneficial effect:
Zero queuing management system of the present invention by the concrete enforcement in hospital, at first, has well been kept patient or family members the waiting to see the doctor order when waiting for that the doctor holds a consultation, and makes original rambling hospital admission environment become order far apart and quiet comfortable; Secondly, because multiple work is replaced having handled by system, reduced the workload of relevant medical personnel's workload, particularly hospital guide nurse in the hospital; In addition, work in comfortable quiet environment, medical personnel's work efficiency also increases considerably and service quality also improves accordingly.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is a kind of Zero queuing management system of the present invention structured flowchart;
Fig. 2 is outpatient's registration form;
Fig. 3 is outpatient service queuing system process flow diagram;
Fig. 4 is inspection section queuing system process flow diagram;
Fig. 5 is Zero queuing management system process flow diagram of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that obtains under the creative work prerequisite.
Please refer to accompanying drawing 1-5, a kind of Zero queuing management system, mainly comprise queue management system, described queue management system comprises master server 101, the child servers that is connected with master server 101, the nurse's platform computer 102 that is connected with master server 101 and the outpatient service monitoring module 103 that connects respectively at master server 101, the information issuing module 104 of waiting to see the doctor, note queue module 105, described nurse's platform computer 102 connects the touch number of getting device 106, some displays, broadcaster 108, virtual call terminal 109, clinic liquid crystal terminal 110 and evaluator 111, described master server 101 is by LAN (Local Area Network) 112 connexon servers, outpatient service monitoring module 103, the information issuing module 104 of waiting to see the doctor, note queue module 105 and nurse's platform computer 102; Described child servers comprises HIS child servers 113, PACS child servers 114, LIS child servers 115 and RIS child servers 116, described those child servers are respectively by corresponding interface routine software module access to LAN 112, the interface routine software module of described HIS child servers 113 is HIS interface software module, the interface routine software module of described PACS child servers 114 is PACS interface software module, the interface routine software module of described LIS child servers 115 is LIS interface software module, the interface routine software module of described RIS child servers 116 is RIS interface software module, and the interface software compatibility of described HIS child servers 113 is registered and preengage, the charge of having a prescription priced, the Outpatient Dispensary management, the outpatient doctor management, the outpatient service nurse station, HC, the resident doctor station, the nurse station of being in hospital, the management of dispensary for inpatients Drug Storage, the management of consumptive material management equipment, and function such as multimedia guiding doctor; Wherein, HIS (Hospital Information System) general designation hospital information system, PACS (Picture Archiving and Communication Systems) general designation medical image information system, CIS(Clinical Information System) general designation clinic information system, RIS (Radiology Information System) general designation radiological information system, LIS(Laboratory Information System) the general designation laboratory information system, and belong to hospital information system together; Described display comprises synthesis display screen 117, LCDs 118, clinic liquid crystal terminal 119 and window display screen 120,42 cun liquid crystal panels of LCDs 118 general employings, displaying contents is supported text, picture, video, scrolling information, time showing, LCDs 118 can show patient name, prescription on individual diagnosis number, prescription on individual diagnosis clinic, a plurality of preparation number (according to examining district's different needs), if have patient's number to jump number (as attending to the patient old age), in display line, can be illustrated; Clinic liquid crystal terminal 110 is 12 cun display screen, can show the number of calling out the numbers, doctor's photo, doctor's introduction etc., connect by LAN (Local Area Network) 112, be installed in the appropriate location, doorway of each clinic, above doorframe, or a side of door, the screen body can be installed by the mode of wall hanging, also can be combined with interior decoration, be embedded in the body of wall; Described synthesis display screen 117, LCDs 118, clinic liquid crystal terminal 110 and window display screen 119 are by wall-hanging or embeddedly be installed on ceiling or the body of wall or other modes; Described clinic liquid crystal terminal 110 is installed in the embedded box, and is embedded in the body of wall, and described embedded box protection clinic liquid crystal terminal 110 is not corroded by external environment; Described broadcaster 108 is some audio amplifiers or loudspeaker, and described those audio amplifiers or loudspeaker are connected with nurse's platform computer 102 by power amplifier 120.Among some embodiment, voice system is made up of power amplifier, loudspeaker two parts, is installed in places such as waiting area and passageway usually, and the pattern of calling out the numbers is as " ask No. 1001 to No. 8 clinics go to a doctor " or " " etc. of please No. 1001 to No. 8 clinics of GI Medicine doctor going to a doctor.Adopt the pronunciation of standard Chinese TTS schoolgirl mandarin, voice link up, and User Defined pronunciation and multiple phonetic matrix are supported in clear, lively, high emulation; Described nurse's platform computer 102 also connects physics calling terminal 121, and described physical call terminal 121 connects nurse's platform computer 102 by dividing line amplifier 122, and described physical call terminal 121 is connected with scorer 111.Virtual call terminal 109 can be used simultaneously with physical call terminal 121, and described virtual call terminal 109 also connects scorer 111 by the usb data line; System also includes thermal printer, described thermal printer connects the number of getting device 106 and the formation number of the getting system of touching, wherein, the self-service number of getting system is used for the number of getting of inspection section more, automatically thermal printer comprising of the number of getting system and the cover number of getting software automatically, by extracting queueing message with the RIS interface, and print patient correlated queue information; The thermal printing motor speed can reach 200 mm/second, and except common text printing, it can also provide double-colored printing, the printing of picture and text coding etc.; Described nurse's platform computer 102 connects the touch number of getting device 106, clinic liquid crystal terminal 110, virtual call terminal 109 and LCDs 118 by LAN (Local Area Network) 112.
Example 1
Suppose that patient Zhang San is to hospital's outpatient service that sees a physician.
1) registers
After patient Zhang San arrived hospital, registering in the cash desk of registering that arrives first Stall, obtains registration form.Registration form can be with reference to accompanying drawing 2,
After registering, the hospital HIS subsystem can extract the information of registering in the queuing management subsystem, and is delivered to internal medicine outpatient service nurse station place.Queuing management subsystem and HIS system interface are finished by three kinds of modes:
A.HIS provides interface table or file, is read in by queuing system
B. queuing system provides dynamic base, by this dynamic base of HIS system call, inserts data to queuing system
Database is directly write to the queuing system middle table by the C.HIS system, and queuing system is directly used
Illustrate: when data sharing is handled, need HIS supplier to print the serial number of registering of each section office at the invoice of registering, as " No. 08 Zhang San of internal medicine outpatient service ", also can print other informations more in the above, as " please arrive internal medicine outpatient service waiting area, X building goes to a doctor " etc.
2) wait to see the doctor
Patient Zhang San takes registration form to call out the numbers to waiting the doctor after 2 building internal medicine outpatient service nurse stations register, and the physician waiting area has disposed LCDs and shown the information of calling out the numbers.Suction top loudspeaker are installed on waiting area and the passageway ceiling are carried out voice suggestion.After patient Zhang San sits down, be careful display screen and voice suggestion in the waiting area, and when number is about to be called into, carry out to go to a doctor and prepare.
Annotate: can adopt the secondary mode of waiting to see the doctor herein, the secondary marquis examines with reference to accompanying drawing 3.
3) call out the numbers
After physician doctor finishes watching the patient in front, by virtual call terminal call patient Zhang San, loudspeaker send the prompt tone of " ding-dong; No. 1015 Zhang San of internal medicine outpatient service are please to No. 201 clinics ", the waiting area LCDs also has information to show, simultaneously, show on the clinic liquid crystal terminal of No. 201 clinics " asking Zhang San No. 1015 " that prompting Zhang San go to a doctor.
4) go to a doctor
Patient Zhang San sees that the prompting back gets final product to No. 201 clinics prescriptions on individual diagnosis.
Example 2
Be example with inspection section, introduce inspection section queue management system.
Suppose that patient Li Si does ultrasound diagnosis to hospital, please refer to accompanying drawing 4.
1) pays dues
Go to earlier the cash desk to pay dues before patient Li Si checks, the request slip opened of doctor before the prescription on individual diagnosis card that the staff imports Li Si's number or brush Li Si accesses is directly charged according to single.RIS system of hospital can be information extraction in the queuing management subsystem, and is delivered to nurse station of inspection section place.
2) wait to see the doctor
Patient Li Si goes to inspection section to do ultrasound diagnosis, the inspection section suggestion from procuratorial organ number of getting again.Patient Li Si arrives first the registration of Ultrasonography nurse station register office, and the nurse is printed a queuing ticket again by the number of getting system automatically, and patient Li Si holds and singly waits inspection.Ticket signal as right figure.The waiting area of inspection section has also disposed LCDs and has shown the information of calling out the numbers, and the same suction top loudspeaker of installing carry out voice suggestion on waiting area and the passageway ceiling.After patient Li Si sits down, be careful display screen and voice suggestion in the waiting area, and when number is about to be called into, carry out inspection and prepare.
3) call out the numbers
After the B ultrasonic doctor checks out the patient in front, by virtual call terminal call patient Li Si, loudspeaker send the prompt tone of " ding-dong; No. 1025 Li Sis of B ultrasonic are please to No. 2 inspection chamber inspections ", also there is information to show on the display screen of waiting area, shows the printed words of " asking Li Si No. 1025 " simultaneously on the clinic liquid crystal terminal that checks for No. 2.
4) check
Patient Li Si sees that the prompting back gets final product to No. 2 inspection chamber inspections.
Comprehensive above system architecture of the present invention and example are as can be known, Zero queuing management system of the present invention, by the concrete enforcement in hospital, at first, well keep patient or family members the waiting to see the doctor order when waiting for that the doctor holds a consultation, made original rambling hospital admission environment become order far apart and quiet comfortable; Secondly, because multiple work is replaced having handled by system, reduced the workload of relevant medical personnel's workload, particularly hospital guide nurse in the hospital; In addition, work in comfortable quiet environment, medical personnel's work efficiency also increases considerably and service quality also improves accordingly.
The above only is preferred embodiment of the present invention, and is in order to limit the present invention, within the spirit and principles in the present invention not all, any modification of doing, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. Zero queuing management system, mainly comprise queue management system, it is characterized in that, described queue management system comprises master server, the child servers that is connected with master server, the nurse's platform computer that is connected with master server and the outpatient service monitoring module that connects respectively at master server, the information issuing module of waiting to see the doctor, the note queue module, described nurse's platform computer connects the touch number of getting device, some displays, broadcaster, the virtual call terminal, clinic liquid crystal terminal and evaluator, described master server is by LAN (Local Area Network) connexon server, the outpatient service monitoring module, the information issuing module of waiting to see the doctor, note queue module and nurse's platform computer.
2. Zero queuing management system as claimed in claim 1, it is characterized in that, described child servers comprises the HIS child servers, the PACS child servers, LIS child servers and RIS child servers, described those child servers are respectively by corresponding interface routine software module access to LAN, the interface routine software module of described HIS child servers is HIS interface software module, the interface routine software module of described PACS child servers is PACS interface software module, the interface routine software module of described LIS child servers is LIS interface software module, and the interface routine software module of described RIS child servers is RIS interface software module.
3. Zero queuing management system as claimed in claim 1, it is characterized in that described display comprises synthesis display screen, can show the LCDs of patient name, prescription on individual diagnosis number, prescription on individual diagnosis clinic, a plurality of preparation numbers, can show the number of calling out the numbers, doctor's photo, doctor are introduced clinic liquid crystal terminal and window display screen.
4. Zero queuing management system as claimed in claim 3 is characterized in that, described synthesis display screen, LCDs, clinic liquid crystal terminal and window display screen are by wall-hanging or embedded being installed on ceiling or the body of wall.
5. Zero queuing management system as claimed in claim 4 is characterized in that, described clinic liquid crystal terminal is installed in the embedded box, and is embedded in the body of wall.
6. Zero queuing management system as claimed in claim 1 is characterized in that, described broadcaster is some audio amplifiers or loudspeaker, and described those audio amplifiers or loudspeaker are connected with nurse's platform computer by power amplifier.
7. Zero queuing management system as claimed in claim 1 is characterized in that, described virtual call terminal also connects scorer by the usb data line.
8. Zero queuing management system as claimed in claim 1 is characterized in that, system also includes thermal printer, and described thermal printer connects the number of getting device and the formation number of the getting system of touching.
9. Zero queuing management system as claimed in claim 1 is characterized in that, described nurse's platform computer also connects the physics calling terminal, and described physical call terminal connects nurse's platform computer by dividing line amplifier, and described physical call terminal is connected with scorer.
10. Zero queuing management system as claimed in claim 1 is characterized in that, described nurse's platform computer expert crosses LAN (Local Area Network) and connects the touch number of getting device, clinic liquid crystal terminal, virtual call terminal and LCDs.
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Cited By (10)
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| CN103778707A (en) * | 2014-02-26 | 2014-05-07 | 江苏大学 | Digitalized outpatient convenience information system |
| CN105160749A (en) * | 2015-07-20 | 2015-12-16 | 沈阳化工大学 | Queuing and calling system for medical and technical department |
| CN107437287A (en) * | 2017-08-12 | 2017-12-05 | 合肥全飞信息科技有限公司 | A kind of hospital's intelligence calling system |
| CN107833340A (en) * | 2017-11-02 | 2018-03-23 | 上海中庚智能工程有限公司 | A kind of wisdom outpatient service Zero queuing system |
| CN108257281A (en) * | 2016-12-28 | 2018-07-06 | 天津邦新翔科技有限公司 | A kind of queuing management software systems |
| CN108573561A (en) * | 2017-03-14 | 2018-09-25 | 长沙博为软件技术股份有限公司 | The method called out the numbers quickly is registered by a kind of hospital |
| CN109065104A (en) * | 2018-06-29 | 2018-12-21 | 上海联影医疗科技有限公司 | A kind of information processing system, method and computer readable storage medium |
| CN109493502A (en) * | 2018-11-16 | 2019-03-19 | 无锡市人民医院 | For hospital's Ultrasonography can double regulation control intelligent calling system |
| CN109544771A (en) * | 2018-11-23 | 2019-03-29 | 南京联合创新科学研究所 | Hospital's call number management system |
| CN115331840A (en) * | 2022-10-12 | 2022-11-11 | 北京京东拓先科技有限公司 | Treatment data processing method and device, electronic equipment and storage medium |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103778707A (en) * | 2014-02-26 | 2014-05-07 | 江苏大学 | Digitalized outpatient convenience information system |
| CN105160749A (en) * | 2015-07-20 | 2015-12-16 | 沈阳化工大学 | Queuing and calling system for medical and technical department |
| CN108257281A (en) * | 2016-12-28 | 2018-07-06 | 天津邦新翔科技有限公司 | A kind of queuing management software systems |
| CN108573561A (en) * | 2017-03-14 | 2018-09-25 | 长沙博为软件技术股份有限公司 | The method called out the numbers quickly is registered by a kind of hospital |
| CN107437287A (en) * | 2017-08-12 | 2017-12-05 | 合肥全飞信息科技有限公司 | A kind of hospital's intelligence calling system |
| CN107833340A (en) * | 2017-11-02 | 2018-03-23 | 上海中庚智能工程有限公司 | A kind of wisdom outpatient service Zero queuing system |
| CN109065104A (en) * | 2018-06-29 | 2018-12-21 | 上海联影医疗科技有限公司 | A kind of information processing system, method and computer readable storage medium |
| CN109493502A (en) * | 2018-11-16 | 2019-03-19 | 无锡市人民医院 | For hospital's Ultrasonography can double regulation control intelligent calling system |
| CN109544771A (en) * | 2018-11-23 | 2019-03-29 | 南京联合创新科学研究所 | Hospital's call number management system |
| CN115331840A (en) * | 2022-10-12 | 2022-11-11 | 北京京东拓先科技有限公司 | Treatment data processing method and device, electronic equipment and storage medium |
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Application publication date: 20130904 |