CN103276557B - Washing machine failure reminds method, washing machine and the system with judging - Google Patents
Washing machine failure reminds method, washing machine and the system with judging Download PDFInfo
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Abstract
Reminded the invention discloses a kind of washing machine failure and reminded with method, washing machine and the laundry failure judged and judge system.Whether it is that when a failure occurs it, washing machine sends failure relevant information to specified communicating terminal that washing machine failure of the present invention, which is reminded with the method judged, need user voluntarily to eliminate according to the failure relevant information analysis received and failure judgement by communicating terminal.Washing machine of the present invention includes washing machine body and communication module, and communication module can carry out information transmission with the communicating terminal of user.Present invention laundry failure is reminded and judges that system includes communicating terminal and above-mentioned washing machine, and the communication module being adapted is respectively arranged with communicating terminal and washing machine.Washing machine failure of the present invention, which is reminded, reminds with method, washing machine and the laundry failure judged and judges that system can use the most fast time to solve the failure problems occurred, improves user satisfaction, while can feed back to design source, prevents problem and occurs again.
Description
Technical field
Remind the present invention relates to a kind of washing machine failure and reminded with the method for judgement, washing machine and laundry failure with judging system
System.
Background technology
Existing washing machine can carry out alarm by modes such as acousto-optics on a display panel when breaking down, and such as indicate
Lamp flicker, buzzer buzzing, corresponding failure message code can be also shown on display screen or text prompt etc. is carried out to failure.
Notification number is CN101429721B, the Chinese patent of entitled " the display method of washing machine operation guiding information " is public
Opened it is a kind of can the bootup process information during real-time display laundry washer, the method for fault cues information automatically, will
The presentation of information such as failure title, reason and processing method are on the display screen of washing machine.
Publication No. CN102123162A, entitled " a kind of method of the automatic classifying feedback fault message of internet-of-thing washing machine "
Chinese patent disclose a kind of fault handling method, this method be establish Mishap Database and by fault distinguish be can by with
Family is voluntarily eliminated or need to repaired by maintenance personal and eliminated, and information is shown, by way of SMS washing machine display screen
It is sent to user or is sent by way of mail, short message to company after sale.
But because the display space on display panel is limited, it is difficult to which the implication of fault message and processing mode are all described clearly
Chu.Short message there is also information capacity it is limited the problem of, it is difficult to which the accurate information of failure is all shown.User is difficult to judge
Either short message is sent to company after sale or either with or without being noticed in time by person in charge mail either with or without timely.
Some failure and specials are difficult to reappear after occurring, and user is also difficult to the occurrence scene that is out of order, failure is explicitly described
Phenomenon etc., cause to be difficult to clearly analyze failure cause during after-sales service, so as to can not thoroughly solve problem, brought to user
Trouble while also can not Instructing manufacture producer carry out the analysis of causes evade with problem.
The content of the invention
The failure of washing machine is carried out it is an object of the invention to proposing a kind of by communicating terminal reminding in time with detail
The thin method for judging, showing.
Another object of the present invention is that the washing machine failure for proposing the stable communication of a kind of washing machine and communicating terminal is reminded
With the method for judgement.
Another object of the present invention is to propose a kind of laundry that can be preserved fault message and can transfer at any time
Machine failure reminds the method with judging.
A further object is for the present invention proposes a kind of washing machine reminded failure and judged by communicating terminal.
A further object of the present invention is to propose a kind of to remind and what is judged is laundry failure by communicating terminal
System.
For up to this purpose, on the one hand, the present invention uses following technical scheme：
A kind of washing machine failure reminds the method with judging, methods described is, when a failure occurs it, washing machine is by failure phase
Close information to send to specified communicating terminal, analyzed by the communicating terminal according to the failure relevant information received, and sentence
Whether disconnected failure needs user voluntarily to eliminate.
Particularly, methods described comprises the steps：
Step 1, washing machine sends alarm signal when a failure occurs it；
Step 2, after searching communicating terminal in data transmission distance, washing machine sends failure relevant information to described
Communicating terminal；
Step 3, communicating terminal are according to the failure relevant information analyzing failure cause received；When the failure need by with
When family voluntarily eliminates, step 4 is gone to；When the failure needs to be eliminated by maintenance personal, step 5 is gone to；
Step 4, communicating terminal send the operation prompt information for voluntarily eliminating failure to user；If perform the operation to carry
Show rear failure vanishes, communicating terminal removes this failure relevant information, goes to step 6；If event after performing the operation indicating
Barrier still suffers from, and goes to step 5；
Step 5, communicating terminal send fault cues information to user, provide selective troubleshooting scheme；
Step 6, terminate.
Further, the alarm signal is included on Washing Machine Panel and shows failure code, ring emergency alarm bell in step 1
And/or glittering alarm lamp.
Further, washing machine sends the related letter of failure by NFC signals or Bluetooth signal to communicating terminal in step 2
Breath.
Further, the troubleshooting scheme is in steps of 5：Communicating terminal sends failure relevant information to flat after sale
Platform, and actively dial phone after sale；And/or
Communicating terminal sends failure relevant information to platform after sale, waits analysis result and contact；And/or
Communicating terminal stores failure relevant information in case the later stage inquires about.
Particularly, the failure relevant information include failure title, malfunction description, currently performed program and/
Or the operating condition of performed program.
On the other hand, the present invention uses following technical scheme：
A kind of washing machine for realizing the above method, the washing machine includes the communication module being arranged on washing machine, described
Communication module can carry out information transmission with the communicating terminal of user.
Particularly, the communication module is NFC module or bluetooth module.
Another aspect, the present invention use following technical scheme：
A kind of laundry failure for realizing the above method is reminded includes communicating terminal and above-mentioned with judgement system, the system
The communication module being adapted is respectively arranged with washing machine, the communicating terminal and the washing machine.
Particularly, the communicating terminal is mobile phone, PAD and/or computer.
Method, washing machine and the laundry failure that washing machine failure of the present invention is reminded and judged are reminded with judging that it is logical that system utilizes
Terminal is interrogated to show the dependent failure information of washing machine, and analyzes failure, provide the user the prompting for eliminating failure, instructs user
Partial fault is voluntarily eliminated, ensures the normal use of washing machine.NFC module or indigo plant are set respectively in washing machine and communicating terminal
Tooth module, close range communication function between the two is realized, provided conveniently for the quick transmission of failure relevant information.Pass through
Failure relevant information is preserved, realizes that the scene in later stage reproduces, maintenance personal can be helped to understand washing machine when failure occurs
State in which.
Washing machine failure of the present invention is reminded to remind with method, washing machine and the laundry failure judged and can used with judgement system
The most fast time solves the failure problems occurred, improves user satisfaction, while can feed back to design source, prevents problem and sends out again
It is raw.
Brief description of the drawings
Fig. 1 is the flow chart of the preferred embodiment of the present invention one；
Fig. 2 is the flow chart of the preferred embodiment of the present invention two；
Fig. 3 is the flow chart of the preferred embodiment of the present invention three.
Embodiment
Further illustrate technical scheme below in conjunction with the accompanying drawings and by embodiment.
Preferred embodiment one：
As shown in figure 1, the present embodiment, which provides a kind of washing machine, occurs prompting and determination methods during the failure do not intake.Laundry
After program starts, detect that washing machine is carried out by sound, light alarm mode when intaking but not intake actually on washing machine
Prompting.User's carrying mobile phone is close to washing machine, and after entry communication scope, fault message is sent on mobile phone by washing machine.
Mobile phone is judged fault message, it may be possible to which user forgets to open Water tap.Mobile phone is by showing screen display
Show prompting message：" this failure is probably that you forget to open tap, please opens tap ", and mobile phone is provided with pressing for confirmation
Key, facilitate user to perform this and operate and confirmed.
After user opens tap, confirm to have opened tap on washing machine or mobile phone.If after the completion of confirming, wash
Clothing function automatic feeding water, then mean that this problem has solved.Now washing machine feeds back to the settled information of fault of mobile phone, hand
Machine all disposes all information that this failure washing machine feeds back.
After if user opens tap and confirmed, when washing machine can not still intake, this may be that entering water electromagnetic valve occurs
Failure, this failure personnel of needing repairing are handled.Prompting user is probably solenoid valve failure after mobile phone analyzes this reason
It is caused, it is necessary to contact after-sales service personnel, and do following operation selection to user：First, fault message is fed back after sale simultaneously immediately
Electricity Federation is after sale immediately；2nd, immediately by fault message feedback after sale, wouldn't Electricity Federation after sale；3rd, without processing.
When user confirms first way, mobile phone is immediately by the related all information of the failure fed back before washing machine
（Such as fault message, setting program, function, running status etc.）Operation with user's executed collects packing and issues platform after sale,
Automatic poking takes on the telephone contact after sale simultaneously.
When user confirms the second way, mobile phone is immediately by the related all information of the failure fed back before washing machine
（Such as fault message, setting program, function, running status etc.）Operation with user's executed collects packing and issues platform after sale,
But without phone contact, analysis after sale is waited to feed back.
When user selects the third processing mode, mobile phone does not do any feedback of the information, only by all relevant informations of failure
Automatic storage gets up.User can be inquired about these failure relevant informations at any time later, and before can carrying out again at any time
The operation of two ways, i.e., fault message is fed back into platform after sale.
Preferred embodiment two：
As shown in Fig. 2 the present embodiment provides a kind of washing machine failure prompting and determination methods.When breaking down（Except " not
Beyond water inlet ", in addition to other failures, such as：Water discharge time overlength, clothing, which place imbalance, causes the abnormal shake of washing machine
Move）When Washing Machine Panel on show failure code, ring emergency alarm bell and/or glittering alarm lamp, by these warning messages to
User is alarmed, and prompts user's laundry processes to break down.
User just holds the communicating terminal for being built-in with NFC module or bluetooth module after hearing alarm（Except mobile phone, in addition to
PAD or computer etc.）Washing machine annex is come, washing machine is just believed after communicating terminal is searched in data transmission distance using NFC
Number or Bluetooth signal failure relevant information is sent to communicating terminal；Failure relevant information includes failure title, malfunction
The operating condition of description, currently performed program and/or performed program.
Communicating terminal according to the failure relevant information analyzing failure cause received, tentatively judge the failure whether can by with
Family voluntarily eliminates.
When the failure is probably to set improper, user that washing machine is not connected into water by the maloperation of user, the use of user
Marquis when caused by source, power supply or network, communicating terminal send the operation prompt information for eliminating failure, prompting letter to user
Breath includes the contents such as fault occurrence reason, fault handling method；User according to the operation prompt information operate, eliminate failure after
Confirmed on display panel（Or confirmed on communicating terminal）.If failure is resolved, mean that failure cause is true
In fact in this way, washing machine remains in operation.Washing machine will recover normal feedback of the information to communicating terminal, report this on communicating terminal
Other status informations that alert related fault message and washing machine are sent all are disposed, and step terminates.
If failure still has after user operates according to operation prompt information, now then judge the failure for device fault institute
Cause, it is necessary to which after-sales service personnel solve the problem.Communicating terminal will show possible failure cause immediately, and ask user's choosing
Select processing scheme.Alternative processing scheme is：Failure relevant information is sent to platform after sale and actively dialled by communicating terminal
Make a call after sale；And/or communicating terminal sends failure relevant information to platform after sale, waits analysis result and contact；With/
Or, communicating terminal stores failure relevant information in case the later stage inquires about.
This preferred embodiment when failure can not be solved by user oneself communicating terminal just by failure relevant information send to
Platform or storage after sale in case the inquiry in later stage, avoid that partial fault is difficult to reappear and user is also difficult to be explicitly described out therefore
Hinder occurrence scene, phenomenon of the failure etc. and cause to be difficult to clearly analyze failure cause during after-sales service.The failure of preservation is related
Information order maintenance has more specific aim, and maintenance personal is easier to analyze the reason for failure occurs, and finds solution.
Preferred embodiment three：
As shown in figure 3, the present embodiment provides a kind of washing machine failure prompting and determination methods.Washing machine failure is reminded with sentencing
Disconnected method is that when a failure occurs it, washing machine sends failure relevant information to specified communicating terminal, by communicating terminal
User whether is needed voluntarily to eliminate according to the failure relevant information analysis received and failure judgement.
Communicating terminal is utilized in this preferred embodiment（Including mobile phone, PAD, computer etc.）To show the dependent failure of washing machine
Information, and analyze failure, provide the user the prompting for eliminating failure, it can be obtained when failure can voluntarily be eliminated by user rapid
Processing, avoid influence use.
Preferred embodiment four：
The present embodiment provides a kind of washing machine, and the washing machine includes washing machine body and the NFC module being arranged on body,
NFC module can carry out information transmission with the communicating terminal of user.The washing machine can perform preferred embodiment one, preferred embodiment
Two or preferred embodiment three in any washing machine failure remind and determination methods, analysis and preliminary is carried out to washing machine failure
Processing.
Preferred embodiment five：
The present embodiment provides a kind of laundry failure and reminds and judge system, and the washing machine includes PAD and washing machine,
The bluetooth module being adapted is respectively arranged with PAD and washing machine.The washing machine can perform preferred embodiment one, preferably
The prompting of any washing machine failure and determination methods, are analyzed washing machine failure in embodiment two or preferred embodiment three
And preliminary treatment.
Claims (8)
1. a kind of washing machine failure reminds the method with judging, it is characterised in that
Methods described comprises the steps：
Step 1, when a failure occurs it washing machine send alarm signal, and the alarm signal, which is included on Washing Machine Panel, shows event
Hinder code, ring emergency alarm bell and/or glittering alarm lamp；
Step 2, after searching communicating terminal in data transmission distance, washing machine sends failure relevant information to the communication
Terminal；
Step 3, communicating terminal are according to the failure relevant information analyzing failure cause received；When the failure is needed by user certainly
When row eliminates, step 4 is gone to；When the failure needs to be eliminated by maintenance personal, step 5 is gone to；
Step 4, communicating terminal send the operation prompt information for voluntarily eliminating failure to user；If after performing the operation indicating
Failure vanishes, communicating terminal remove this failure relevant information, go to step 6；If failure is still after performing the operation indicating
In the presence of going to step 5；
Step 5, communicating terminal send fault cues information to user, provide selective troubleshooting scheme, at the failure
Reason scheme is：Failure relevant information is sent to platform after sale and actively dials phone after sale by communicating terminal；And/or
Communicating terminal sends failure relevant information to platform after sale, waits analysis result and contact；And/or
Communicating terminal stores failure relevant information in case the later stage inquires about；
Step 6, failure are reminded to be terminated with the method judged.
2. washing machine failure according to claim 1 reminds the method with judging, it is characterised in that does washing in step 2
Machine sends failure relevant information by NFC signals or Bluetooth signal to communicating terminal.
3. washing machine failure according to claim 1 reminds the method with judging, it is characterised in that the related letter of the failure
Breath includes the operating condition of failure title, malfunction description, currently performed program and/or performed program.
4. a kind of washing machine realized such as any methods described of claims 1 to 3, it is characterised in that the washing machine includes setting
The communication module on washing machine is put, the communication module can carry out information transmission with the communicating terminal of user.
5. washing machine according to claim 4, it is characterised in that the communication module is NFC module or bluetooth module.
6. one kind laundry failure is reminded and judges system, it is characterised in that the system includes communicating terminal and such as claim 4
The communication module being adapted is respectively arranged with described washing machine, the communicating terminal and the washing machine.
7. one kind laundry failure is reminded and judges system, it is characterised in that the system includes communicating terminal and such as claim 5
The communication module being adapted is respectively arranged with described washing machine, the communicating terminal and the washing machine.
8. laundry failure according to claim 6 or 7 is reminded and judges system, it is characterised in that the communicating terminal is
Mobile phone, PAD and/or computer.
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| CN201310199578.XA CN103276557B (en) | 2013-05-24 | 2013-05-24 | Washing machine failure reminds method, washing machine and the system with judging |
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| CN201310199578.XA CN103276557B (en) | 2013-05-24 | 2013-05-24 | Washing machine failure reminds method, washing machine and the system with judging |
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| CN103276557B true CN103276557B (en) | 2018-02-23 |
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Effective date of registration: 20160530 Address after: 266101 Haier Industrial Park, No. 1, Haier Road, hi tech park, Laoshan District, Shandong, China Applicant after: Qingdao Haier Washing Machine Co., Ltd. Address before: 266101 Haier Industrial Park, No. 1, Haier Road, hi tech park, Laoshan District, Shandong, China Applicant before: haier group corporation Applicant before: Qingdao Haier Washing Machine Co., Ltd. |
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