CN103258274A - Method and device for collecting client evaluation information and issuing evaluation result - Google Patents
Method and device for collecting client evaluation information and issuing evaluation result Download PDFInfo
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- CN103258274A CN103258274A CN2012100396353A CN201210039635A CN103258274A CN 103258274 A CN103258274 A CN 103258274A CN 2012100396353 A CN2012100396353 A CN 2012100396353A CN 201210039635 A CN201210039635 A CN 201210039635A CN 103258274 A CN103258274 A CN 103258274A
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Abstract
The invention discloses a method and device for collecting client evaluation information and issuing an evaluation result, wherein evaluation relates to business reputations, service quality and product quality. The method relates to that through establishing of a client evaluation management system, in the system a unique trading identification code is adopted to assist a client in evaluating merchant reputations, the service quality and the product quality with the method of mobile phone short messages and the like, and by utilization of a business reputation card device and an Internet, merchant evaluation result information is issued dynamically. The device is the business reputation card which dynamically issues the merchant business reputations, wherein the business reputation card at least comprises a communication module, a computing information managing module and an electronic displaying unit. The method and device for collecting the client evaluation information and issuing the evaluation result mainly solves the problems that the client has difficulty in collecting the evaluation information of the business reputations, the service quality and the product quality of a merchant, and the information of the business reputations, the service quality and the product quality is seriously asymmetrical between the client and the merchant, wherein the problems widely exist in economic activities.
Description
Technical field
The present invention relates to method and the device of business reputation, service quality, the collection of product quality evaluation information and evaluation result issue, technical method and the device of the particularly business reputation evaluation of non-e-commerce field transaction, service quality, product quality evaluation and the issue of evaluation result information.
Background technology
Business reputation is the foundation stone of socio-economic activity, and its importance is not allowed to give unnecessary details.Under current condition of market economy, the quantity of economic activity increases fast, and the region span is also increasing.In economic activity frequently, individual and enterprise buy the also increase greatly of chance of product or service to strange businessman.Because the transmission of business reputation information also is in the virgin state of " passing from mouth to mouth " substantially at present.The businessman that cause the service level height like this, values reputation differs when paying higher cost of serving and obtains corresponding social identity and economy return surely at short notice.On the contrary, because transmit message channel is not smooth, service level businessman low, that do not value reputation is subjected to market punishment when obtaining high economy return probability is less.Businessman low for service level like this, that do not value reputation provides the space of existence, and society has also paid high cost for this reason, is unfavorable for development of market economy.
Before individual or enterprise need buy product or service to strange businessman, very wish to obtain its service quality and business reputation information.But because information is asymmetric, in the time of mostly, be difficult to before transaction, obtain the information of business reputation, product quality or the service quality of strange businessman.Though the client in early stage of this businessman has obtained corresponding experience, understand its prestige situation and service quality level situation, but except the electronic commerce affair of internet, up to the present in the transaction of other type, go back the very effective ways and means collection of neither one and transmit these information and give afterwards client.
Current in e-commerce initiative, credit rating, service quality and product quality evaluation system are widely adopted, and are proved to be very effective method.Some as public praise net, popular comment net etc., also carry out the credit rating business to transaction beyond the ecommerce based on the credit rating website of internet.Because the customer evaluation collection of this class website and the method for issue, be difficult to effectively guarantee the authenticity of evaluation information, and the mode of evaluation result issue is single, causes popular acceptance level limited, is difficult to solve the business reputation, the service quality problem that extensively exist in the current market economy.
Summary of the invention
The objective of the invention is to: the business reputation of a kind of client to businessman, service quality, the collection of product quality evaluation information are provided, and issue credit rating result's method and device in mode the most intuitively, to solve business reputation evaluation, service quality evaluation information acquisition difficulty, the serious asymmetric problem of reputation information between client and the businessman.
For achieving the above object, technical scheme of the present invention is: the method that the issue of customer evaluation information acquisition and evaluation result is provided, this method is by setting up a customer evaluation management system, utilize transaction unique identification sign indicating number, SMS, business reputation board to realize collection and the issue of customer evaluation information, specifically may further comprise the steps:
(1) set up the customer evaluation management system: a customer evaluation management system comprises one or more businessmans, after businessman adds the customer evaluation management system, by the computer service system typing and manage the Business Information of this system, and distribute to businessman's herd number, businessman obtains to show the business reputation board of this businessman's reputation information, and is suspended on the place that the client sees easily;
(2) production and the management of transaction unique identification sign indicating number: computer service system generates the number of a large amount of band effect sign indicating numbers in advance, form transaction unique identification sign indicating number storehouse, when businessman by the internet propose some the application of transaction unique identification sign indicating number the time, computer service system will be randomly drawed unassigned number according to this quantity from transaction unique identification sign indicating number storehouse, and the ownership of these numbers and corresponding businessman are set;
(3) customer evaluation information acquisition: after once transaction took place in the system, the client utilized note or liaison mode this time transaction to be limited the evaluation of number of times by transaction unique identification sign indicating number;
The reception of (4) customer evaluation information, audit, storage and management: after the client limits the evaluation of number of times to this time transaction, evaluation information will send to computer service system immediately, computer service system is examined the evaluation information that receives, the content of audit comprises: the correctness of effect transaction unique identification sign indicating number, transaction unique identification sign indicating number whether reached or exceed estimate number of times, in section sometime, whether same phone number has surpassed the evaluation that limits number of times; If invalid information proposes feedback opinion with the short breath of mobile phone or phone to the client; If effective evaluation information is then stored evaluation information and gathered, calculate new prestige or the service quality evaluation value of this evaluation information corresponding merchant;
(5) publisher man prestige information: evaluation result information is immediate inquiring on the internet, or dynamically is presented on the business reputation board by literal, color, symbol mode; Businessman can select not announce evaluation result and self analysis and utilization evaluating data.
Preferably, the foundation of customer evaluation management system needs the computer service system that is connected with the internet, prestige board and a reputation information issuing web site.
Preferably, described transaction unique identification sign indicating number is made up of a plurality of numerals or letter, belongs to same merchant transaction unique identification sign indicating number and is at random, irregular, discontinuous.
Preferably, a transaction unique identification sign indicating number correspondence is once concluded the business, and by computer service system, can index corresponding businessman according to transaction unique identification sign indicating number.
Preferably, the transaction unique identification sign indicating number that businessman obtains in advance can be printed on it on transaction document, or is indicated on its product that provides.
Preferably, described computer service system is made of the computing machine under the internet environment, management software, network, SMS platform.
Another object of the present invention is to provide a kind of business reputation board, this business reputation board comprises a wired or wireless communication module at least, and communication module dynamically reads the reputation information of corresponding merchant to computer service system; This business reputation board comprises an electronic display unit at least, is used for representing the business reputation information of businessman; This business reputation board comprises a computing information administration module at least, finishes data and handles.
The invention has the advantages that:
1, the popularity of Ying Yonging: the present invention almost is applicable to the evaluation of various transaction in the market economy, can be used for certain enterprise product and service quality evaluation, the service quality and the credit rating that also can be used for certain industry in certain area, also can be used for service quality and the credit rating of a plurality of industries in somewhere, have general applicability.
2, authenticity: by transaction unique identification sign indicating number and computer service system signal auditing rule, can guarantee the authenticity of evaluation information to greatest extent.
3, convenience: by business reputation board, internet issue evaluation information, the client is easy to obtain service quality and the business reputation information of businessman; Utilize SMS, the client also estimates each transaction easily.
4, fairness: the good evaluation of the service quality easier acquisition of businessman good, that value reputation, thus can obtain more client, on the contrary businessman in poor service, that do not value reputation will be difficult to obtain the client.The market environment of a justice is provided for businessman like this, will will have retrained and encourage businessman to improve its service quality and service level.
Embodiment
The invention will be further described below in conjunction with preferred embodiment, but the present invention never is limited to following embodiment.
The method of customer evaluation information acquisition and evaluation result issue, this method is by setting up a customer evaluation management system, utilize transaction unique identification sign indicating number, SMS, business reputation board to realize collection and the issue of customer evaluation information, wherein specifically may further comprise the steps:
(1) set up the customer evaluation management system: a customer evaluation management system comprises one or more businessmans, after businessman adds the customer evaluation management system, by the computer service system typing and manage the Business Information of this system, and distribute to businessman's herd number, businessman obtains to show the business reputation board of this businessman's reputation information, and is suspended on the place that the client sees easily;
(2) production and the management of transaction unique identification sign indicating number: computer service system generates the number of a large amount of band effect sign indicating numbers in advance, form transaction unique identification sign indicating number storehouse, when businessman by the internet propose some the application of transaction unique identification sign indicating number the time, computer service system will be randomly drawed unassigned number according to this quantity from transaction unique identification sign indicating number storehouse, and the ownership of these numbers and corresponding businessman are set;
(3) customer evaluation information acquisition: after once transaction took place in the system, the client utilized note or liaison mode this time transaction to be limited the evaluation of number of times by transaction unique identification sign indicating number;
The reception of (4) customer evaluation information, audit, storage and management: after the client limits the evaluation of number of times to this time transaction, evaluation information will send to computer service system immediately, computer service system is examined the evaluation information that receives, the content of audit comprises: the correctness of effect transaction unique identification sign indicating number, transaction unique identification sign indicating number whether reached or exceed estimate number of times, in section sometime, whether same phone number has surpassed the evaluation that limits number of times; If invalid information proposes feedback opinion with the short breath of mobile phone or phone to the client; If effective evaluation information is then stored evaluation information and gathered, calculate new prestige or the service quality evaluation value of this evaluation information corresponding merchant;
(5) publisher man prestige information: evaluation result information is immediate inquiring on the internet, or dynamically is presented on the business reputation board by literal, color, symbol mode; Businessman can select not announce evaluation result and self analysis and utilization evaluating data.
Preferably, the foundation of customer evaluation management system needs the computer service system that is connected with the internet, prestige board and a reputation information issuing web site.
Preferably, described transaction unique identification sign indicating number is made up of a plurality of numerals or letter, belongs to same merchant transaction unique identification sign indicating number and is at random, irregular, discontinuous.
Preferably, a transaction unique identification sign indicating number correspondence is once concluded the business, and by computer service system, can index corresponding businessman according to transaction unique identification sign indicating number.
Preferably, the transaction unique identification sign indicating number that businessman obtains in advance can be printed on it on transaction document, or is indicated on its product that provides.
Preferably, described computer service system is made of the computing machine under the internet environment, management software, network, SMS platform.
Another object of the present invention is to provide a kind of business reputation board, this business reputation board comprises a wired or wireless communication module at least, and communication module dynamically reads the reputation information of corresponding merchant to computer service system; This business reputation board comprises an electronic display unit at least, is used for representing the business reputation information of businessman; This business reputation board comprises a computing information administration module at least, finishes data and handles.
A customer evaluation management system is mainly concerned with an evaluation information supervisory computer service system that is based on the internet; It two is connected " business reputation board " with computer service system; It three is the business reputation issuing web sites that are connected with computer service system.
Major function and the effect of business reputation board comprise:
1, the prestige board utilizes modes such as literal, color, symbol dynamically to show prestige or the service quality evaluation value of certain businessman, and a businessman can have one or more prestige boards.
2, the prestige board can read the credit value of corresponding merchant by radio CDMA/GPRS/GSM/3G/Wifi or mode such as wired to computer service system.
3, the prestige board must be suspended on eye-catching position, sees easily to guarantee the client.
Major function and the effect of business reputation issuing web site comprise:
1, the query function of the reputation information of businessman in the system is provided.
2, can announce the credit value rank of businessman in the system.
3, businessman can be by website and the Communication with Customer that participated in estimating.
4, businessman's instrument that can provide by the website carries out statistical study to the credit rating record of self, to help businessman to improve service quality and service level.
5, businessman can Website login the raw readings estimated of inquiry and download client.
Above disclosed only is preferred embodiment of the present invention, can not limit the present invention's interest field certainly with this, and therefore the equivalent variations of doing according to claim of the present invention still belongs to the scope that the present invention is contained.
Claims (7)
- Customer evaluation information acquisition and evaluation result the issue method, this method is by setting up a customer evaluation management system, utilize transaction unique identification sign indicating number, SMS, business reputation board to realize collection and the issue of customer evaluation information, it is characterized in that specifically may further comprise the steps:(1) set up the customer evaluation management system: a customer evaluation management system comprises one or more businessmans, after businessman adds the customer evaluation management system, by the computer service system typing and manage the Business Information of this system, and distribute to businessman's herd number, businessman obtains to show the business reputation board of this businessman's reputation information, and is suspended on the place that the client sees easily;(2) production and the management of transaction unique identification sign indicating number: computer service system generates the number of a large amount of band effect sign indicating numbers in advance, form transaction unique identification sign indicating number storehouse, when businessman by the internet propose some the application of transaction unique identification sign indicating number the time, computer service system will be randomly drawed unassigned number according to this quantity from transaction unique identification sign indicating number storehouse, and the ownership of these numbers and corresponding businessman are set;(3) customer evaluation information acquisition: after once transaction took place in the system, the client utilized note or liaison mode this time transaction to be limited the evaluation of number of times by transaction unique identification sign indicating number;The reception of (4) customer evaluation information, audit, storage and management: after the client limits the evaluation of number of times to this time transaction, evaluation information will send to computer service system immediately, computer service system is examined the evaluation information that receives, the content of audit comprises: the correctness of effect transaction unique identification sign indicating number, transaction unique identification sign indicating number whether reached or exceed estimate number of times, in section sometime, whether same phone number has surpassed the evaluation that limits number of times; If invalid information proposes feedback opinion with the short breath of mobile phone or phone to the client; If effective evaluation information is then stored evaluation information and gathered, calculate new prestige or the service quality evaluation value of this evaluation information corresponding merchant;(5) publisher man prestige information: evaluation result information is immediate inquiring on the internet, or dynamically is presented on the business reputation board by literal, color, symbol mode; Businessman can select not announce evaluation result and self analysis and utilization evaluating data.
- 2. the method for customer evaluation information acquisition as claimed in claim 1 and evaluation result issue is characterized in that: the foundation of customer evaluation management system, the needs computer service system that is connected with the internet, prestige board and a reputation information issuing web site.
- Customer evaluation information acquisition as claimed in claim 1 and evaluation result the issue method, it is characterized in that: described transaction unique identification sign indicating number is made up of a plurality of numerals or letter, belongs to same merchant transaction unique identification sign indicating number and is at random, irregular, discontinuous.
- 4. the method for customer evaluation information acquisition as claimed in claim 1 and evaluation result issue, it is characterized in that: a transaction unique identification sign indicating number correspondence is once concluded the business, and by computer service system, can index corresponding businessman according to transaction unique identification sign indicating number.
- 5. the method for customer evaluation information acquisition as claimed in claim 1 and evaluation result issue, it is characterized in that: the transaction unique identification sign indicating number that businessman obtains in advance can be printed on it on transaction document, or is indicated on its product that provides.
- Customer evaluation information acquisition as claimed in claim 1 and evaluation result the issue method, it is characterized in that: described computer service system is made of the computing machine under the internet environment, management software, network, SMS platform.
- 7. handle the described device of claim 1 for one kind, it is characterized in that: this device is the business reputation board, and this business reputation board comprises a wired or wireless communication module at least, and communication module dynamically reads the reputation information of corresponding merchant to computer service system; This business reputation board comprises an electronic display unit at least, is used for representing the business reputation information of businessman; This business reputation board comprises a computing information administration module at least, finishes data and handles.
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| CN2012100396353A CN103258274A (en) | 2012-02-21 | 2012-02-21 | Method and device for collecting client evaluation information and issuing evaluation result |
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| CN2012100396353A CN103258274A (en) | 2012-02-21 | 2012-02-21 | Method and device for collecting client evaluation information and issuing evaluation result |
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| CN105117941A (en) * | 2015-08-28 | 2015-12-02 | 苏州市千尺浪信息技术服务有限公司 | Detection report automatic response method |
| CN105674475A (en) * | 2015-12-18 | 2016-06-15 | 宁波奥克斯空调有限公司 | Control method for intelligent air conditioner with time-based electricity-limiting function |
| CN106408402A (en) * | 2016-11-22 | 2017-02-15 | 中青冠岳科技(北京)有限公司 | Method and system for merchant evaluation based on electronic transaction |
| CN106982304A (en) * | 2017-02-16 | 2017-07-25 | 平安科技（深圳）有限公司 | A kind of score information matching process and device |
| WO2017128035A1 (en) * | 2016-01-26 | 2017-08-03 | 盛玉伟 | Method and system for agent information management on real estate network |
| CN108335109A (en) * | 2017-01-17 | 2018-07-27 | 百度在线网络技术（北京）有限公司 | The management method and device of comment system |
| CN109300073A (en) * | 2018-10-24 | 2019-02-01 | 南京大学金陵学院 | A kind of multi-level community service system based on trust management |
| CN109978651A (en) * | 2018-06-15 | 2019-07-05 | 绿雁信息科技(上海)有限公司 | A kind of evaluation of real estate both sides of supply and demand prestige joins objective workshop platform and its assessment method |
| CN111768055A (en) * | 2019-03-27 | 2020-10-13 | 上海彧胄寓丰智能科技有限公司 | Supply chain management-based after-sale evaluation system |
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| CN104517226A (en) * | 2013-09-27 | 2015-04-15 | 国家广播电影电视总局广播科学研究院 | High-definition interaction household television shopping quality guaranteeing and service evaluating method and system |
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| CN109300073B (en) * | 2018-10-24 | 2022-07-19 | 南京大学金陵学院 | Multilayer community service system based on trust management |
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Application publication date: 20130821 |