CN103248772A - Method for rapidly entering IVR menus - Google Patents
Method for rapidly entering IVR menus Download PDFInfo
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- CN103248772A CN103248772A CN 201210022483 CN201210022483A CN103248772A CN 103248772 A CN103248772 A CN 103248772A CN 201210022483 CN201210022483 CN 201210022483 CN 201210022483 A CN201210022483 A CN 201210022483A CN 103248772 A CN103248772 A CN 103248772A
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- character string
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Abstract
The invention discloses a method for rapidly entering IVR (Interactive Voice Response) menus. An IVR system comprises an IVR access module, an IVR business logic module, a received signal analyzing module and the like. The method is characterized in that the IVR menus and an access point of each menu are coded, a character string input by a user is analyzed through the received signal analyzing module of the IVR system, the components of the character string input by the user are decomposed according to the menus, each component is taken as a sequence of a menu entry, then positioning and skipping of a path are performed, and the user can directly reach the menu required by the user. The method allocates the shortcut path coding for the IVR system, and a simple method for the user to enter the multi-level IVR menus conveniently and rapidly is provided.
Description
Technical field
The present invention relates to IVR, software technology field more particularly, relates to a kind of method that enters ivr menu fast.
Background technology
It is previous at one of communications applications common platform that the IVR technology becomes order, the mode that various call centers have all taked the IVR voice to insert inserts the user, continuous expansion along with service logic, the service logic of IVR voice platform and the complexity of menu constantly increase, the user needs repeatedly button, or wait the menu prompt voice, and efficient is very low, and waiting time grows up to the least satisfied place for the active user.
The present invention is by providing the access method of keyboard shortcut for the user, a significant character string is in logic continued in the entry address of each menu, the user only need key in or import the direct character string corresponding destination address of can going directly, thereby provides a kind of method that enters ivr menu fast for the user.
Summary of the invention
By being menu and the various menu entrance coding of IVR, and obtain and resolve user's input of character string by the IVR system module that collects the digits, and decompose the composition of the character string of user's input according to menu, each forms the sequence as the menu entrance, carry out location and the redirect in path, the user can directly arrive the menu that the user needs.
Further, a kind of method that enters ivr menu fast of passing through to provide satisfies the requirement of user each side for a kind of development of media business easily provides powerful guarantee, promotes user friendly experience.
For achieving the above object, one aspect of the present invention provides a kind of method that enters ivr menu fast, and this method comprises:
The IVR system is the entrance allocated code of each menu, is generally numeral, and by the button of user on terminal, the input button that system collects the digits and obtains the user enters into corresponding menu.
Among the embodiment of a kind of method that enters ivr menu fast provided by the invention, this method also comprises:
System expands the menu coding of common IVR system, level and path according to menu, allow the user to import continuous character string, according to the format character string of agreement, the menu entrance numeral that system's ivr menu is separated synthesizes a significant character string in logic.
The user directly imports a character string sequence, system obtains to be cut apart by the feature string decollator of agreement behind the user string and resolves, obtain corresponding Serial No., each part of sequence is the entrance item of ivr menu, the order of sequence is the level of menu, after obtaining menu numeral entrance sequence, system carries out the addressing of menu according to the path and directly jumps on the final menu.
Among the embodiment of a kind of method that enters ivr menu fast provided by the invention, this method also comprises:
System obtains the level of each menu and entrance by key address, generate a Serial No. according to the level order, each level can be cut apart by the additional character key, as the asterisk pound sign, the order of sequence and menu level are complementary, the required command parameter of menu item that the Serial No. of each level comprises the entry address of menu and may comprise.
End side provides the user input or the manual mode of importing automatically, automatically input is edited the script of DTMF sequence in advance by the user, comprise the script that the user wishes the command string imported, terminal is when dialing, reading and carry out corresponding script dials, automatically the command string in the script is carried out the output of DTMF according to sequence order, manual mode for the user after hearing prompt tone, manual input command character string.
The Serial No. of corresponding certain level is consistent with the menu of the corresponding level of IVR system, and the order subsequence of certain menu level comprises menu entry address and the optional command parameter character string of corresponding menu, connects by asterisk or pound sign.
Have the following advantages specifically:
Occupation mode is simple:
User's input digit sequence simply can arrive the user fast and wants the menu address that arrives, has saved a large amount of waiting times.
Insert fast:
By the continuous input of shortcut, arrive corresponding menu address fast, realized quick access.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used for explaining the present invention, do not constitute improper restriction of the present invention.In the accompanying drawings:
Fig. 1 is the schematic diagram of IVR system module structure of the present invention.
Fig. 2 is command sequence structural representation of the present invention.
Fig. 3 is operation flow schematic diagram of the present invention.
Embodiment
With reference to the accompanying drawings the present invention is described more fully, exemplary embodiment of the present invention wherein is described.
For achieving the above object, a kind of method that enters ivr menu has fast been proposed.
Below in conjunction with the drawings, embodiments of the present invention are described
The key point that realizes a kind of method that enters ivr menu fast is as follows:
The ivr menu path:
The entrance of menu path each function point that to be system distribute to IVR is generally individual digit, and the user can enter into corresponding menu entrance by button.
Command sequence is resolved and redirect:
System makes up the entry address of ivr menu by level, be the order subsequence between each combination, the additional character of taking keyboard to support between each subsequence, separate as *, the # ending, subsequence is positioned at menu entrance coding in first place, the logic content that back connector sequence may comprise, order is consistent with the menu function logical order, and subsequence inside takes single or multiple additional characters to separate.
For example:
Sequence 1* sequence 2* sequence 3#
Sequence 1: button 2
Sequence 2: comprise subsequence, menu key 5, command parameter: number of the account * * password
As: 12345**5678
Sequence 3: Level-3 menu selection key 4
Form a complete sequence:
1*5**12345**5678*4#
Expression first floor menu selects 1, two layer of menu to select 5, account name 12345, and password 5678, and enter into three layers of menu choice menus 4, command string is with # number ending.
The command analysis module is carried out input and the redirect of order automatically by each part of separator recognition command and order.
Main functional modules is as shown in Figure 1:
Phone 100:
Support is carried out the terminal of audio call by fixing or mobile telephone network, comprises landline telephone, mobile phone, the terminal that support voice such as IP phone are called out.
Telephone network 101:
The communication network of carrying call can be mobile telephone network or fixed-line telephone network or IP telephony network.
Voice access module 102:
The user's voice calling is linked into the IVR of system platform.
System management module 103:
Whole system is managed and disposes, comprise user management, daily record record and management, management of service logic etc.
Business logic modules 104:
Control and carry out the flow process of IVR voice logic, and finish the transmission of each logic function and message alternately with each functional module of periphery.
Command analysis module 105:
Input instruction to the user is resolved, and obtains the command parameter that each layer menu is selected and may be comprised.
Order routing module 106:
After obtaining the analysis result of user instruction, the user is linked into the menu interface flow process of correspondence according to the analysis result of user instruction.
Module 107 collects the digits:
The IVR system obtains the user in the command sequence of keyboard input or the automatic input of script by modes such as DTMF.
Fig. 2 illustrates command logic structural representation of the present invention
As shown in the figure:
Command sequence has comprised sequence instruction, the possible command parameter between subsequence separator and the subsequence.
Sequence set becomes subsequence+separator+subsequence
Subsequence consists of designator+subsequence separator+subsequence command parameter
Give one example to illustrate the flow process that enters the ivr menu business fast of system of the present invention below, as shown in Figure 3, among this embodiment, business may further comprise the steps:
Step 1: the user dials system phone number;
Step 2: the user directly imports corresponding command sequence after hearing prompt tone;
Step 3: system collects the digits and obtains order to user's input of correspondence;
Step 4. system analysis user command character string is obtained each part;
Step 5. system carries out the entry address of corresponding the various menu and carries out redirect, continues redirect according to execution result after then carrying out corresponding logic flow if any argument section;
Step 6. user directly jumps to corresponding menu item.
Description of the invention is in order to provide for the purpose of example and the explanation, and is not exhaustively or limit the invention to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Selecting and describing embodiment is for better explanation principle of the present invention and practical application, thereby and makes those of ordinary skill in the art can understand the various embodiment that have various modifications that the present invention's design is suitable for special-purpose.
Claims (7)
1. method that enters ivr menu fast, it is characterized in that, by being menu and the various menu entrance coding of IVR, and resolve user's input of character string by the IVR system parsing module that collects the digits, and decompose the composition of the character string of user's input according to menu, each forms the sequence as the menu entrance, carries out location and the redirect in path, and the user can directly arrive the menu that the user needs.
2. according to claim 1, by being menu and the various menu entrance coding of IVR, it is characterized in that, the IVR system is the entrance allocated code of each menu, be generally numeral, by the button of user on terminal, the input button that system collects the digits and obtains the user enters into corresponding menu.
3. according to claim 1, resolve user's input of character string by the IVR system parsing module that collects the digits, and decompose the composition of the character string of user's input according to menu, it is characterized in that, system expands the menu coding of common IVR system, according to level and the path of menu, allows the user to import continuous character string, according to the format character string of agreement, the menu entrance numeral that system's ivr menu is separated synthesizes a significant character string in logic.
4. according to claim 1, user's input is as the character string sequence of menu entrance, carry out location and the redirect in path, the user can directly arrive the menu that the user needs, it is characterized in that, the user provides a character string sequence, system obtains to be cut apart by the feature string decollator of agreement behind the user string and resolves, obtain corresponding Serial No., each part of sequence is the entrance item of ivr menu, the order of sequence is the level of menu, obtain menu numeral entrance sequence after, system carries out the addressing of menu according to the path and directly jumps on the final menu.
5. as described in the claim 3, system expands the menu coding of common IVR system, it is characterized in that, system obtains the level of each menu and entrance by key address, generate a Serial No. according to the level order, each level can be cut apart by the additional character key, as asterisk or pound sign, the order of sequence and menu level are complementary, the required command parameter of menu item that the Serial No. of each level comprises the entry address of menu and may comprise.
6. as described in the claim 4, the user provides a character string sequence, system obtains feature string to be cut apart and resolves, it is characterized in that, end side provides the user input or the manual mode of importing automatically, automatically input is edited the script of DTMF sequence in advance by the user, comprise the script that the user wishes the command string imported, terminal is when dialing, reading and carry out corresponding script dials, automatically the command string in the script is carried out the output of DTMF according to sequence order, manual mode for the user after hearing prompt tone, manual input command character string.
7. as described in the claim 5, the required command parameter of menu item that each level Serial No. comprises the entry address of menu and may comprise, it is characterized in that, the Serial No. of corresponding certain level is consistent with the menu of the corresponding level of IVR system, the order subsequence of certain menu level comprises menu entry address and the optional command parameter character string of corresponding menu, connects by asterisk or pound sign.
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| Application Number | Priority Date | Filing Date | Title |
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| CN 201210022483 CN103248772A (en) | 2012-02-01 | 2012-02-01 | Method for rapidly entering IVR menus |
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| CN 201210022483 CN103248772A (en) | 2012-02-01 | 2012-02-01 | Method for rapidly entering IVR menus |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2015172475A1 (en) * | 2014-05-15 | 2015-11-19 | 中兴通讯股份有限公司 | Method and system for cascade operation in unstructured supplementary service data |
| WO2016086575A1 (en) * | 2014-12-05 | 2016-06-09 | 中兴通讯股份有限公司 | Character terminal menu display method, character terminal and embedded system |
| CN107872591A (en) * | 2016-09-27 | 2018-04-03 | 国际商业机器公司 | Dialing mode identification on mobile electronic device |
| CN108418978A (en) * | 2018-02-12 | 2018-08-17 | 平安科技（深圳）有限公司 | Dynamic Route Control method, apparatus, computer equipment and storage medium |
| CN111147349A (en) * | 2019-11-27 | 2020-05-12 | 维沃移动通信有限公司 | Path sharing method and electronic equipment |
-
2012
- 2012-02-01 CN CN 201210022483 patent/CN103248772A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2015172475A1 (en) * | 2014-05-15 | 2015-11-19 | 中兴通讯股份有限公司 | Method and system for cascade operation in unstructured supplementary service data |
| CN105101119A (en) * | 2014-05-15 | 2015-11-25 | 中兴通讯股份有限公司 | Cascade operation method and system in unstructured supplementary data services |
| WO2016086575A1 (en) * | 2014-12-05 | 2016-06-09 | 中兴通讯股份有限公司 | Character terminal menu display method, character terminal and embedded system |
| CN105718154A (en) * | 2014-12-05 | 2016-06-29 | 中兴通讯股份有限公司 | Character terminal menu display method, character terminal and embedded system |
| CN107872591A (en) * | 2016-09-27 | 2018-04-03 | 国际商业机器公司 | Dialing mode identification on mobile electronic device |
| CN107872591B (en) * | 2016-09-27 | 2020-06-09 | 国际商业机器公司 | Method, system and computer readable medium for identifying dialing mode on mobile electronic device |
| CN108418978A (en) * | 2018-02-12 | 2018-08-17 | 平安科技（深圳）有限公司 | Dynamic Route Control method, apparatus, computer equipment and storage medium |
| CN111147349A (en) * | 2019-11-27 | 2020-05-12 | 维沃移动通信有限公司 | Path sharing method and electronic equipment |
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Application publication date: 20130814 |