CN103246954A - Power failure information management system based on trouble call management system - Google Patents
Power failure information management system based on trouble call management system Download PDFInfo
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- CN103246954A CN103246954A CN2013101520047A CN201310152004A CN103246954A CN 103246954 A CN103246954 A CN 103246954A CN 2013101520047 A CN2013101520047 A CN 2013101520047A CN 201310152004 A CN201310152004 A CN 201310152004A CN 103246954 A CN103246954 A CN 103246954A
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- power failure
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- failure information
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
- Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
- Y04S10/00—Systems supporting electrical power generation, transmission or distribution
- Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
Abstract
The invention discloses a power failure information management system based on a trouble call management system, which includes a trouble call management system, a power transmission and distribution production management system, and a load control information system, wherein the trouble call management system is provided with a power failure information management module used for power failure information sheet management, power failure information distribution and power failure information statistics as per scheduled power failure information and information of power supply outage and ration; the power transmission and distribution production management system is used for outputting the scheduled power failure information to the trouble call management system; and the load control information system is used for outputting the information of power supply outage and ration to the trouble call management system. According to the invention, a unified power failure information management platform is provided for related personnel to share and distribute power failure information of all kinds in a unified manner, thereby reducing links and time for information transmission, improving the power line repair and information sharing capability of daily operation, and realizing the lean management; and reply to power failure and power recovery of various types such as scheduled outage and outage caused by failure can be quickly carried out, and cross-system and cross-department power failure integration and procedure coherence are realized, so that the quality of the service for users is improved.
Description
Technical field
The present invention relates to a kind of power failure information management system, be specifically related to a kind of power failure information management system based on the breakdown repair answering system.
Background technology
TCM is the abbreviation of the English Trouble Call Management of fault repairing answering system, be to be based upon on the basis of grid safety monitoring and data acquisition system (DAS) (SCADA, DSCADA), power transmission and distribution production management system (PMS), controller switching equipment overhaul management system and customer information control system (CMS) etc., real-time information, overhaul of the equipments information, user profile and the geography information etc. of power distribution network operation carried out the data platform of analysis-by-synthesis.On the business specifically, TCM reports the management of the process of accepting for repairment except comprising the user, comprising also that power supply enterprise's internal fault is reported for repairment manages business and the management of workflow, further also comprise report for repairment, fault, repairing process information be in user, field staff, commanding, managerial personnel's information sharing and transparent.
Territory, Utilities Electric Co. area under one's jurisdiction scope is big, device distribution is wide, the grid structure complexity, the user is to the requirement height of power supply reliability and the quality of power supply, distribution management and dispatcher need more supplementary means to guarantee distribution operation level and power supply quality, TCM builds the development of the intelligent grid of combining closely, to improving the electric network fault responding ability, ensureing that power supply reliability is significant.Foreign advanced experience shows that fault is reported the foundation of management system for repairment, comprises the foundation of perfect institutional framework, operation flow and management system on the one hand, comprises also that on the other hand a cover reports the enforcement that management is the information management platform of core for repairment with fault.
In the process of breakdown repair, rush to repair the bridge that the inquiry personnel are dispatching of power netwoks person and contact staff and user communication that holds of support group, main responsible reception hot line and calling branch center are single by the worker that the hot line system distributes, according to nature of trouble, the position of fault repairing task is distributed to repairing department, and notice traffic department organizes electric network fault repairing processing and the fault handling result is fed back to the hot line system.
Keep away the peak in scheduled outage, mistake, ration the power supply etc. caused under the situation that the user has a power failure, traffic department can send to each relevant departments with the power failure plan in advance, can in time inform the user by power off notifying department, but if newly-increased plan or planned change are arranged, hold the inquiry aspect and but can't in time obtain key messages such as multiple labour time, the user that restores electricity automatically.Equally, under the breakdown repair situation, because electric network fault is sudden, need isolated fault immediately, repair fault, the method of current issue power off notifying is also more outmoded, though the TCM module that is integrated in the PMS system can be sent to the related news of breakdown repair the hot line system, has incomplete, untimely situation, traffic department can't notify the user in time after fault takes place, inform the reason of power failure and the time of reparation.Often caused and held inquiry person and replying user's situations such as the relevant repairing progress of yardman, coverage that still need that Please ring for assistance before about the failure message inquiry.This had both delayed the time of replying the user, can have influence on yardman's fault handling again, when extreme weather such as thunderstorm or typhoon or large scale electric network power outage, can't in time reply the client.
The TCM repairing system that repairing support group is used can't in time obtain the instant user information that has a power failure, and also can't obtain the operational order that scheduling is assigned, and whole fault is reported system for repairment and lacked the accurate user information management platform that has a power failure.
Summary of the invention
The invention provides a kind of power failure information management system based on the breakdown repair answering system, realize analyzing automatically, gathering by the TCM system that electrical network breakdown repair on the same day, scheduled outage, mistake are kept away the peak, all types of user information and implementation status such as ration the power supply; Realize the power failure causality classification of customer interrupted and the query and search function of different field; Realize automatic registration, the process management of electric network fault repairing, realize interdepartmental system, interdepartmental breakdown repair information is integrated and flow process connects.
For achieving the above object, the invention provides a kind of power failure information management system based on the breakdown repair answering system, be characterized in that this system comprises:
The breakdown repair answering system wherein is provided with the power failure information management module, according to scheduled outage information and draw the information of rationing the power supply, and the information table that has a power failure management, the issue of power failure information and power failure Information Statistics;
The power transmission and distribution production management system, its output scheduled outage information is to described breakdown repair answering system;
Negative control infosystem, its output draws the information of rationing the power supply to described breakdown repair answering system.
Above-mentioned scheduled outage information comprises: power failure equipments, scheduled outage time, plan electric power feeding time, stop multiple labour time change, the power failure scope, influence total number of users.
The above-mentioned information of rationing the power supply of drawing comprises: draw the equipment of rationing the power supply, draw and establish by cable time beginning, the start time of rationing the power supply etc., for the user provides the comparatively power failure information of burst.
The power failure information management system that the present invention is based on the breakdown repair answering system is compared with prior art, its advantage is, the present invention realizes that the breakdown repair answering system analyzes automatically, gathers that electrical network breakdown repair on the same day, scheduled outage, mistake are kept away the peak, all types of user information and implementation status such as ration the power supply, and forms breakdown repair on the same day, scheduled outage, mistake and keeps away the peak, draws the information table of different information such as rationing the power supply;
The present invention realizes that the breakdown repair answering system calls power transmission and distribution production management system user profile, realizes the power failure causality classification of customer interrupted and the query and search function of different field;
The present invention realizes holding inquiry and hot line department can pass through the instant calling and obtaining user power-off event of breakdown repair answering system platform information, realize automatic registration, the process management of electric network fault repairing, realize interdepartmental system, interdepartmental breakdown repair information is integrated and flow process connects;
The present invention shares and unified issue by all kinds of power failure information, the management platform of power failure information is provided for related personnel such as customer service, hotline support, scheduling, link and time that minimizing information is transmitted, the information sharing ability of lifting electric power first-aid and daily operation realizes the lean management.
The present invention handles rapidly the have a power failure answer of incoming call of various ways such as scheduled outage, fault outage, realizes interdepartmental system, interdepartmental power failure information is integrated and flow process connects, and improves the quality of user's service.
Description of drawings
Fig. 1 is the structural representation that the present invention is based on the power failure information management system of breakdown repair answering system.
Embodiment
Below in conjunction with accompanying drawing, further specify specific embodiments of the invention.
As shown in Figure 1, the present invention discloses a kind of power failure information management system based on the breakdown repair answering system, and this system comprises: breakdown repair answering system 1(TCM) and the power transmission and distribution production management system 2(PMS that is connected with this breakdown repair answering system 1 communication respectively) and negative control infosystem 3.
Be provided with the power failure information management module in the breakdown repair answering system 1, according to scheduled outage information and draw the information of rationing the power supply, the information table that has a power failure management, the issue of power failure information and power failure Information Statistics.
Breakdown repair answering system 1 have a power failure information analysis, gather electrical network breakdown repair on the same day, scheduled outage, mistake and keep away the peak, draw all types of user information and implementation status such as ration the power supply, keep away the peak, draw the information table of different information such as rationing the power supply that the basis is provided for forming breakdown repair on the same day, scheduled outage, mistake.
The power failure information type can comprise: conventional power failure information and burst (promptly) power failure information.Wherein conventional power failure information is the relevant information of the power-off event carried out according to plan or forecast analysis, and comprising: scheduled outage information, mistake are kept away peak power failure information and drawn electric power failure information; Burst power failure information is unplanned or the relevant information that surpasses the power-off event that predictive analysis carries out comprises: fault outage information and the power failure information of rationing the power supply.
Breakdown repair answering system 1 adopts the mode of periodic polling or real time propelling movement by setting up interface with different system, obtains and all kinds of power failure information of classifying.
The power failure information that breakdown repair answering system 1 carries out power failure information issue comprises: scheduled outage, fault outage, mistake keep away the peak, draw four classes such as ration the power supply, dissimilar power failure information.
Power failure information retrieval and the statistics of breakdown repair answering system 1, wherein information retrieval comprises: can retrieve all kinds of power failure information according to power failure reason, family number, address, power failure start time, the concluding time that has a power failure, power supply title.Wherein, power failure reason comprises: scheduled outage, fault outage, mistake are kept away the peak, are drawn and ration the power supply; Or conventional have a power failure, happen suddenly (promptly) has a power failure; The power supply title comprises: the power supply situation in place platform district, bar, distribution transforming title.
Power failure Information Statistics content comprises: the quantity statistics of the same day, this month, all kinds of power-off events then, statistic of classification, reliability statistics etc.
Power transmission and distribution production management system 2 output scheduled outage information are to described breakdown repair answering system 1.Scheduled outage information comprises: power failure equipments, scheduled outage time, plan electric power feeding time, stop multiple labour time change, the power failure scope, influence total number of users.
Negative control infosystem 3 outputs draw the information of rationing the power supply to described breakdown repair answering system 1.Draw the information of rationing the power supply to comprise: to draw the equipment of rationing the power supply, draw and establish by cable time beginning, the start time of rationing the power supply etc., for the user provides the comparatively power failure information of burst.
Although content of the present invention has been done detailed introduction by above preferred embodiment, will be appreciated that above-mentioned description should not be considered to limitation of the present invention.After those skilled in the art have read foregoing, for multiple modification of the present invention with to substitute all will be apparent.Therefore, protection scope of the present invention should be limited to the appended claims.
Claims (3)
1. power failure information management system based on the breakdown repair answering system is characterized in that this system comprises:
Breakdown repair answering system (1) wherein is provided with the power failure information management module, according to scheduled outage information and draw the information of rationing the power supply, and the information table that has a power failure management, the issue of power failure information and power failure Information Statistics;
Power transmission and distribution production management system (2), its output scheduled outage information is to described breakdown repair answering system (1);
Negative control infosystem (3), its output draws the information of rationing the power supply to described breakdown repair answering system (1).
2. the power failure information management system based on the breakdown repair answering system as claimed in claim 1, it is characterized in that described scheduled outage information comprises: power failure equipments, scheduled outage time, plan electric power feeding time, stop multiple labour time change, the power failure scope, influence total number of users.
3. the power failure information management system based on the breakdown repair answering system as claimed in claim 1, it is characterized in that, the described information of rationing the power supply of drawing comprises: draw the equipment of rationing the power supply, draw and establish by cable time beginning, the start time of rationing the power supply etc., for the user provides the comparatively power failure information of burst.
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| CN2013101520047A CN103246954A (en) | 2013-04-27 | 2013-04-27 | Power failure information management system based on trouble call management system |
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| CN2013101520047A CN103246954A (en) | 2013-04-27 | 2013-04-27 | Power failure information management system based on trouble call management system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104639359A (en) * | 2013-11-14 | 2015-05-20 | 华为技术有限公司 | Information processing method and device |
| CN104766180A (en) * | 2015-04-24 | 2015-07-08 | 国家电网公司 | Method for improving power failure information submission accuracy |
| CN109617064A (en) * | 2018-12-31 | 2019-04-12 | 安徽立卓智能电网科技有限公司 | A kind of electrical Obj State analysis of shift method in scheduling system |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN202159369U (en) * | 2011-06-08 | 2012-03-07 | 上海市电力公司 | Information processing device for improving fault repairing work order merging rate of electrical power system |
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- 2013-04-27 CN CN2013101520047A patent/CN103246954A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN202159369U (en) * | 2011-06-08 | 2012-03-07 | 上海市电力公司 | Information processing device for improving fault repairing work order merging rate of electrical power system |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104639359A (en) * | 2013-11-14 | 2015-05-20 | 华为技术有限公司 | Information processing method and device |
| CN104639359B (en) * | 2013-11-14 | 2018-10-19 | 华为技术有限公司 | The processing method and device of information |
| CN104766180A (en) * | 2015-04-24 | 2015-07-08 | 国家电网公司 | Method for improving power failure information submission accuracy |
| CN109617064A (en) * | 2018-12-31 | 2019-04-12 | 安徽立卓智能电网科技有限公司 | A kind of electrical Obj State analysis of shift method in scheduling system |
| CN109617064B (en) * | 2018-12-31 | 2023-03-03 | 安徽立卓智能电网科技有限公司 | Electric object state switching analysis method in dispatching system |
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Application publication date: 20130814 |