CN103188652B - Method, device and system for processing mobile phone and SIM card fault - Google Patents
Method, device and system for processing mobile phone and SIM card fault Download PDFInfo
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- CN103188652B CN103188652B CN201110461054.4A CN201110461054A CN103188652B CN 103188652 B CN103188652 B CN 103188652B CN 201110461054 A CN201110461054 A CN 201110461054A CN 103188652 B CN103188652 B CN 103188652B
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Abstract
The invention provides a method, a device and a system for processing a mobile phone and SIM card fault, and belongs to the field of service support, wherein the method for processing the mobile phone and SIM card fault comprises the steps of: carrying out data tracking on a subscriber identity module (SIM) card according to a received data tracking instruction, so as to obtain communication data between the SIM card and a mobile terminal; transmitting the tracked communication data to a network side server; receiving a first fault solution corresponding to the communication data and returned by the network side server; and feeding the first fault solution back to an SIM card user. By adopting the method, the device and the system for processing the mobile phone and SIM card fault, disclosed by the invention, the data analysis and the fault detection on the SIM card can be conveniently and effectively carried out.
Description
Technical field
The present invention relates to business support field, particularly relates to a kind of machine card failure processing method, apparatus and system.
Background technology
" detection of machine card failure " is exactly to mobile phone and SIM (Subscriber Identity Module, client's identification mould
Block) card carry out communicating and data exchange process in the compatible failure that produces detected.Current " detection of machine card failure "
Method be using PC (personal computer, personal computer) ends application software, data tracking instrument is to machine cartoon letters
Process carries out data tracking and detection.
Data tracking instrument expensive and volume is larger, while will use cooperatively with PC, brings to detection process
Certain inconvenience；And the function phase of data tracking instrument only " data tracking function ", does not possess detection and analysis work(to single
Can, it is only applicable to professional's use, it is impossible to carry out spread and application.
The content of the invention
The technical problem to be solved in the present invention is to provide a kind of machine card failure processing method, apparatus and system, can be conveniently
Data analysiss and fault detect are carried out to SIM effectively.
For solving above-mentioned technical problem, it is as follows that embodiments of the invention provide technical scheme：
On the one hand, there is provided a kind of machine card failure processing method, including：
Data tracking instruction according to receiving carries out data tracking to client identification module SIM, obtains SIM and movement
Communication data between terminal, and the communication data for tracing into is sent to into network side server；
Receive the Fisrt fault solution of the correspondence communication data that the network side server is returned；
The Fisrt fault solution is fed back to into SIM user.
Further, methods described also includes：
Fault detect instruction according to receiving carries out fault detect to the SIM, obtains fault message；
It is determined that the second fault solution corresponding with the fault message；
The fault message and the second fault solution are fed back to into SIM user.
Further, it is described that the data is activation for tracing into is included to network side server：
The communication data for tracing into is sent to by network side server by short message, the communication data include call,
Call drop and handoff failure information.
The embodiment of the present invention additionally provides a kind of machine card failure processing meanss, including：
Data tracking module, for according to receive data tracking instruction client identification module SIM is carried out data with
Track, obtains the communication data between SIM and mobile terminal, and the communication data for tracing into is sent to network side server；
Receiver module, the Fisrt fault for receiving the correspondence communication data that the network side server is returned are solved
Scheme；
Feedback module, for feeding back to SIM user by the Fisrt fault solution.
Further, described device also includes：
Fault detection module, for carrying out fault detect according to the fault detect instruction for receiving to the SIM, obtains event
Barrier information；
Processing module, for determining the second fault solution corresponding with the fault message；
The feedback module is additionally operable to for the fault message and the second fault solution to feed back to SIM user.
Further, the data tracking module is specifically for being sent to net by short message by the communication data for tracing into
Network side server, the communication data include call, call drop and handoff failure information.
The embodiment of the present invention additionally provides a kind of machine card failure processing system, including：
Client identification module SIM, gives machine card failure processing meanss for sending data tracking and instructing；
The machine card failure processing meanss, for carrying out data tracking according to the data tracking instruction for receiving to SIM, obtain
The communication data between SIM and mobile terminal is taken, and the communication data for tracing into is sent to into network side server；
The network side server, for carrying out data analysiss to the communication data, it is determined that the correspondence communication data
Fisrt fault solution, and the Fisrt fault solution is sent to into the machine card failure processing meanss；
The machine card failure processing meanss are additionally operable to receive the Fisrt fault solution that the network side server is returned
And the Fisrt fault solution is fed back to into SIM user.
Further, the SIM be additionally operable to send fault detect instruct to the machine card failure processing meanss；
The machine card failure processing meanss are additionally operable to carry out failure inspection according to the fault detect instruction for receiving to the SIM
Survey, obtain fault message, it is determined that the second fault solution corresponding with the fault message, and by the fault message and the
Two fault solutions feed back to SIM user.
Further, the machine card failure processing meanss are specifically for being sent the communication data for tracing into by short message
To network side server, the communication data includes call, call drop and handoff failure information.
Further, the network side server is specifically for the fault message that stored at itself according to the communication data
Key search and comparison is carried out in data base, is found out fault message corresponding with the communication data, and is determined correspondence institute
State the Fisrt fault solution of fault message.
Embodiments of the invention have the advantages that：
In such scheme, data tracking is carried out according to the data tracking instruction for receiving to SIM first, and will be traced into
Communication data is sent to network side server, receive that network side server returns to should the Fisrt fault of communication data solve
Fisrt fault solution is fed back to SIM user by scheme afterwards.Technical scheme effectively can obtain mobile whole
Communication data between end and SIM, and communication data is pushed to into server, it is corresponding according to fault characteristic matching by server
Fault solution and be handed down to SIM user, reaching easily and effectively carries out the purpose of data analysiss and fault detect.
Description of the drawings
Fig. 1 is the schematic flow sheet of the machine card failure processing method of the present invention；
Fig. 2 is the structured flowchart of the machine card failure processing meanss of the present invention；
Fig. 3 is the structured flowchart of the machine card failure processing system of the present invention；
Fig. 4 is the troubleshooting process schematic diagram of the machine card failure processing system of the present invention.
Specific embodiment
Technical problem, technical scheme and advantage for making embodiments of the invention to be solved is clearer, below in conjunction with
Drawings and the specific embodiments are described in detail.
Embodiments of the invention for easily and effectively carrying out data analysiss and failure inspection to SIM in prior art
The problem of survey, there is provided a kind of machine card failure processing method, apparatus and system, easily and effectively can carry out data point to SIM
Analysis and fault detect.
Fig. 1 is the schematic flow sheet of the machine card failure processing method of the present invention, as shown in figure 1, the present embodiment includes：
Step 101：Data tracking instruction according to receiving carries out data tracking to SIM, obtains SIM and mobile terminal
Between communication data, and the communication data for tracing into is sent to into network side server；
Step 102：Receive the Fisrt fault solution of the corresponding communication data that network side server is returned；
Step 103：Fisrt fault solution is fed back to into SIM user.
Further, machine card failure processing method of the invention also includes：
Fault detect instruction according to receiving carries out fault detect to SIM, obtains fault message；
It is determined that the second fault solution corresponding with fault message；
Fault message and the second fault solution are fed back to into SIM user.
Wherein, the communication data for tracing into can be sent to by network side server, communication data by short message specifically
Including call, call drop and handoff failure information.
The present invention machine card failure processing method, first according to receive data tracking instruction SIM is carried out data with
Track, and the communication data for tracing into is sent to into network side server, receive that network side server returns to the number that should communicate
According to Fisrt fault solution, Fisrt fault solution is fed back to into SIM user afterwards.Technical scheme energy
Enough communication datas effectively obtained between mobile terminal and SIM, and communication data is pushed to into server, by server according to
Fault characteristic matches corresponding fault solution and is simultaneously handed down to SIM user, reach easily and effectively carry out data analysiss and
The purpose of fault detect.
Fig. 2 is the structured flowchart of the machine card failure processing meanss of the present invention, as shown in Fig. 2 the present embodiment includes：
Data tracking module 21, for carrying out data tracking to SIM according to the data tracking instruction for receiving, obtains SIM
Communication data between card and mobile terminal, and the communication data for tracing into is sent to into network side server；
Receiver module 22, for receiving the Fisrt fault solution of the corresponding communication data of network side server return；
Feedback module 23, for feeding back to SIM user by Fisrt fault solution.
Further, the device also includes：
Fault detection module, for carrying out fault detect according to the fault detect instruction for receiving to SIM, obtains failure letter
Breath；
Processing module, for determining the second fault solution corresponding with fault message；
Feedback module is additionally operable to for fault message and the second fault solution to feed back to SIM user.
Wherein, data tracking module 21 is specifically for being sent to network side clothes by short message by the communication data for tracing into
Business device, communication data include call, call drop and handoff failure information.
The present invention machine card failure processing meanss, first according to receive data tracking instruction SIM is carried out data with
Track, and the communication data for tracing into is sent to into network side server, receive that network side server returns to the number that should communicate
According to Fisrt fault solution, Fisrt fault solution is fed back to into SIM user afterwards.Technical scheme energy
Enough communication datas effectively obtained between mobile terminal and SIM, and communication data is pushed to into server, by server according to
Fault characteristic matches corresponding fault solution and is simultaneously handed down to SIM user, reach easily and effectively carry out data analysiss and
The purpose of fault detect.
The machine card failure processing meanss of the present invention can be arranged in supplement card, and supplement card is soft, ultra-thin, bent
Film smart card, integrated STK (SIM Tool KIT, STK) menus and mobile data communication ability；
Supplement card is used in combination with SIM with the form of SIM paster, and which does not change SIM original function, it is possible to provide mobile
Pay, the application such as sensitive information safe transmission.Physically two cards are combined together, then the function of supplement card and SIM also can
It is combined together.Supplement card can be interacted with mobile terminal with after SIM bonding, show application menu, the function in application menu
It is as follows：
1st, card switching：Can support that mobile terminal switches between supplement card and SIM, SIM is switched to from supplement card
Card, then can carry out data tracking；Supplement card is switched to from SIM, then can be carried out fault inquiry, detection and be uploaded fault message.
2nd, file detection：For detecting the completeness of file in SIM, the precondition of detection is that mobile terminal is switching
After data tracking is carried out to SIM, then supplement card is switched to, can be detected.
3rd, upload information scheme inquiry：The fault message of supplement card feedback can be inquired about, after sending query statement, after a while
The short message for including fault message can be received.
4th, solution inquiry：The fault solution of supplement card feedback can be inquired about, after sending query statement, after a while
The short message for including fault solution can be received.
5th, remove trace log：The trace log to SIM stored on supplement card can be removed.
6th, parameter setting：Parameters can be configured, including：Short message centre number form is set：+
8613800200500；The transmission target port of the communication data that setting is traced into；The telephone number and name of service business hall are set
Claim etc..
The supplement card of the present invention supports fault inquiry function, simple to operation；Can together be put into SIM mobile whole
In end, the communication data between mobile terminal and SIM can be quickly captured, while communication data is passed through short message or soft
Part is pushed to network side server.In addition, supplement card can also carry out fault detect to SIM, if failure can be detected
Information, then feed back to SIM user, provides fault solution in the lump.
By above-mentioned design, the supplement card of the present invention can realize the tracking of effective machine cartoon letter data and to tracking
The local analytics and information pushing of data；Can realize to the matching of the case of fault message, analysis, the work(such as solution is assigned
Can, reaching easily and effectively carries out the purpose of data analysiss and fault detect.
Fig. 3 is the structured flowchart of the machine card failure processing system of the present invention, as shown in figure 3, the present embodiment includes：
SIM 31, instructs to machine card failure processing meanss 32 for sending data tracking；
Machine card failure processing meanss 32, for carrying out data tracking according to the data tracking instruction for receiving to SIM 31, obtain
The communication data between SIM 31 and mobile terminal is taken, and the communication data for tracing into is sent to into network side server 33；
Network side server 33, for carrying out data analysiss to communication data, it is determined that the Fisrt fault of correspondence communication data
Solution, and Fisrt fault solution is sent to into machine card failure processing meanss 32；
Machine card failure processing meanss 32 are additionally operable to receive the Fisrt fault solution of the return of network side server 33 and incite somebody to action
Fisrt fault solution feeds back to SIM user.
Further, SIM 31 be additionally operable to send fault detect instruct to machine card failure processing meanss 32；At machine card failure
Reason device 32 is additionally operable to carry out fault detect according to the fault detect instruction for receiving to SIM 31, obtains fault message, it is determined that with
Corresponding second fault solution of fault message, and fault message and the second fault solution are fed back to into SIM user.
Wherein, machine card failure processing meanss 32 are specifically for being sent to network by short message by the communication data for tracing into
Side server 33, communication data include call, call drop and handoff failure information.
Network side server 33 is specifically for being closed in the failure information database that itself stores according to communication data
Key search words and comparison, find out fault message corresponding with communication data, and determine the Fisrt fault solution of correspondence fault message
Certainly scheme.
In such scheme, machine card failure processing meanss 32 are arranged in supplement card, supplement card and network side server 33 it
Between can be communicated by short message, supplement card sends communication data between SIM 31 and mobile terminal to network side clothes
Business device 33, network side server 33 return fault solution to supplement card, and network side server 33 is stored with fault message case
Example and corresponding fault solution.
The machine card failure processing method of the present invention is described further with reference to the system shown in Fig. 3, such as Fig. 4 institutes
Show, when mobile terminal is switched to SIM, the troubleshooting process of the machine card failure processing system of the present invention is as follows：
The binding of step S1, SIM and supplement card；
Step S2, supplement card carry out data tracking to SIM, and submit the communication data for tracing into to network-side service
Device；
Supplement card obtains the communication data between SIM and mobile terminal, and the communication data for tracing into is sent to net
Network side server, communication data include call, call drop and handoff failure information.Supplement card is with exclusive operating system and hardware
The intelligent cards of structure, with it is soft, ultra-thin, bent the characteristics of, integrated STK menus and mobile data communication ability.
Supplement card is superimposed upon on the SIM that user uses, then supplement card is put in mobile phone, be placed in mobile phone and user
Between SIM, by the intrinsic circuit of supplement card and operating system, first, supplement card plays mobile phone and user's SIM data are handed over
Mutual transparent transmission effect；Second, during transparent transmission, supplement card can be captured and be stored to the data of machine card interaction；3rd, it is attached
Category card after data grabber terminates, switches back into supplement card, makes a report on interface by information with communication function, and which can be by mobile phone
And the section communication data between user's SIM, cellphone information, card information, the fault message of user's description, supplement card judge
Fault message etc. is uploaded to network side server.In data tracking procedure, supplement card does not change the original communication work(of SIM
Energy.Supplement card is voluntarily judged to tracing into data message first, and provides fault message.Cannot failure judgement in supplement card itself
In the case of information, the data for tracing into can be uploaded to network side server by supplement card, and the packet of upload contains：Tracking number
According to, card image, cellphone information, artificial fault message for participating in description etc.；
Step S3, network side server carry out data analysiss to communication data, determine fault solution, and by failure solution
Certainly scheme is sent to supplement card；
Fault message case and corresponding failure are included in the failure information database of network side server itself storage
Solution, network side server are analyzed to communication data, extract the key word in communication data, are examined by key word
Rope and comparison find out fault message corresponding with communication data in failure information database, and determine correspondence fault message
Fault solution；If not retrieving fault message, dependent failure information is sent to the technical staff for specifying, technology
The contents such as tracking data of the personnel by upload, carry out manual intervention, find fault solution, and dependent failure is solved case
Example is preserved to network side server, carries out effective data retrieval for running into same problems next time；
Fault solution feedback of the information is given SIM user by step S4, supplement card.
Supplement card can be interacted with mobile terminal with after SIM bonding, shown application menu, included solution in application menu
Proposal inquiry function, user can send query statement by the function, will receive after a while and include fault solution
Short message.
Afterwards, mobile terminal is switched to supplement card, then supplement card can directly carry out fault detect, and be out of order in detection
Fault message is fed back after information to SIM user.Upload information scheme query function is provided after supplement card and SIM bonding, is used
Family can functional inquiry supplement card feedback fault message, after sending query statement, will receive comprising faulty after a while
The short message of information.
Technical scheme can obtain the communication data between mobile terminal and SIM, and communication data is pushed away
Server is given, corresponding fault solution is matched according to fault characteristic by server and SIM user, the side of reaching is handed down to
Just effectively carry out the purpose of data analysiss and fault detect.The present invention only compensate for existing machine card interaction data tracking technique
The drawbacks of data tracking being carried out by card reader, improves the practicality of data tracking；The present invention covers smart card simultaneously
System standard accordance detects function, and the function substantially increases the professional service level of machine card failure detection.
This many functional part described in this description is all referred to as module, specifically to emphasize its realization side
The independence of formula.
In the embodiment of the present invention, module can be realized with software, so as to by various types of computing devices.Citing comes
Say, the executable code module of a mark can include one or more physics or logical block of computer instruction, citing
For, which can be built as object, process or function.Even so, the executable code of institute's mark module is without physically
It is located together, and can be including the different instruction being stored in different positions, when being combined together in these command logics
When, which constitutes module and realizes the regulation purpose of the module.
In fact, executable code module can be individual instructions or the instruction of many bars, and or even can be distributed
On multiple different code segments, it is distributed in the middle of distinct program, and is distributed across multiple memory devices.Similarly, grasp
Make data to be identified in module, and can realize according to any appropriate form and be organized in any appropriate class
In the data structure of type.The peration data can be collected as individual data collection, or can be distributed on diverse location
(being included in different storage device), and only can be present in system or network as electronic signal at least in part.
When module can be realized using software, it is contemplated that the level of existing hardware technique, it is possible to implemented in software
Module, in the case where cost is not considered, those skilled in the art can build corresponding hardware circuit realize correspondence
Function, the hardware circuit includes conventional ultra-large integrated (VLSI) circuit or gate array and such as logic core
The existing quasiconductor of piece, transistor etc or other discrete elements.Module can also use programmable hardware device, such as
Field programmable gate array, programmable logic array, programmable logic device etc. are realized.
In each method embodiment of the present invention, the priority that the sequence number of each step can not be used for limiting each step is suitable
Sequence, for those of ordinary skill in the art, on the premise of not paying creative work, changes to the priority of each step
Within protection scope of the present invention.
The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art
For, on the premise of without departing from principle of the present invention, some improvements and modifications can also be made, these improvements and modifications
Should be regarded as protection scope of the present invention.
Claims (10)
1. a kind of machine card failure processing method, it is characterised in that include：
Data tracking instruction according to receiving carries out data tracking to client identification module SIM, obtains SIM and mobile terminal
Between communication data, and the communication data for tracing into is sent to into network side server, the communication data includes conversing, falls
Words and handoff failure information；
Receive the Fisrt fault solution of the correspondence communication data that the network side server is returned；
The Fisrt fault solution is fed back to into SIM user.
2. machine card failure processing method according to claim 1, it is characterised in that methods described also includes：
Fault detect instruction according to receiving carries out fault detect to the SIM, obtains fault message；
It is determined that the second fault solution corresponding with the fault message；
The fault message and the second fault solution are fed back to into SIM user.
3. machine card failure processing method according to claim 1, it is characterised in that it is described by the data is activation for tracing into
Network side server includes：
The communication data for tracing into is sent to by network side server by short message.
4. a kind of machine card failure processing meanss, it is characterised in that include：
Data tracking module, for carrying out data tracking according to the data tracking instruction for receiving to client identification module SIM, obtains
The communication data between SIM and mobile terminal is taken, and the communication data for tracing into is sent to into network side server, it is described logical
Letter data includes call, call drop and handoff failure information；
Receiver module, for receiving the Fisrt fault solution party of the correspondence communication data that the network side server is returned
Case；
Feedback module, for feeding back to SIM user by the Fisrt fault solution.
5. machine card failure processing meanss according to claim 4, it is characterised in that described device also includes：
Fault detection module, for carrying out fault detect according to the fault detect instruction for receiving to the SIM, obtains failure letter
Breath；
Processing module, for determining the second fault solution corresponding with the fault message；
The feedback module is additionally operable to for the fault message and the second fault solution to feed back to SIM user.
6. machine card failure processing meanss according to claim 5, it is characterised in that
The data tracking module is specifically for being sent to network side server by short message by the communication data for tracing into.
7. a kind of machine card failure processing system, it is characterised in that include：
Client identification module SIM, gives machine card failure processing meanss for sending data tracking and instructing；
The machine card failure processing meanss, for carrying out data tracking to SIM according to the data tracking instruction for receiving, obtain
Communication data between SIM and mobile terminal, and the communication data for tracing into is sent to into network side server, the communication
Data include call, call drop and handoff failure information；
The network side server, for carrying out data analysiss to the communication data, it is determined that the of the correspondence communication data
One fault solution, and the Fisrt fault solution is sent to into the machine card failure processing meanss；
The machine card failure processing meanss are additionally operable to receive the Fisrt fault solution of the network side server return and incite somebody to action
The Fisrt fault solution feeds back to SIM user.
8. machine card failure processing system according to claim 7, it is characterised in that
The SIM is additionally operable to transmission fault detect and instructs to the machine card failure processing meanss；
The machine card failure processing meanss are additionally operable to carry out fault detect according to the fault detect instruction for receiving to the SIM,
Fault message is obtained, it is determined that the second fault solution corresponding with the fault message, and by the fault message and second
Fault solution feeds back to SIM user.
9. machine card failure processing system according to claim 7, it is characterised in that
The machine card failure processing meanss are specifically for being sent to network-side service by short message by the communication data for tracing into
Device.
10. machine card failure processing system according to claim 7, it is characterised in that
The network side server is specifically for carrying out in the failure information database that itself stores according to the communication data
Key search and comparison, find out fault message corresponding with the communication data, and determine the correspondence fault message
Fisrt fault solution.
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| CN201110461054.4A CN103188652B (en) | 2011-12-31 | 2011-12-31 | Method, device and system for processing mobile phone and SIM card fault |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110461054.4A CN103188652B (en) | 2011-12-31 | 2011-12-31 | Method, device and system for processing mobile phone and SIM card fault |
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| CN103188652B true CN103188652B (en) | 2017-03-22 |
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| CN104967988A (en) * | 2015-05-28 | 2015-10-07 | 集怡嘉数码科技（深圳）有限公司 | Data roaming method, apparatus and system |
| CN107809757B (en) * | 2017-10-31 | 2021-01-22 | 贵州力创科技发展有限公司 | 4G industry application card detection system and method |
| CN110061866A (en) * | 2019-04-01 | 2019-07-26 | 贵州力创科技发展有限公司 | A kind of Fault Locating Method and system |
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| CN101860788A (en) * | 2010-04-14 | 2010-10-13 | 深圳市振华通信设备有限公司 | Method for realizing positioning of headset and main phone by utilizing mobile phone communication, and device thereof |
| CN102056202A (en) * | 2009-10-29 | 2011-05-11 | 中兴通讯股份有限公司 | Mobile terminal error processing method and system |
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| US9775093B2 (en) * | 2005-10-12 | 2017-09-26 | At&T Mobility Ii Llc | Architecture that manages access between a mobile communications device and an IP network |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102056202A (en) * | 2009-10-29 | 2011-05-11 | 中兴通讯股份有限公司 | Mobile terminal error processing method and system |
| CN101860788A (en) * | 2010-04-14 | 2010-10-13 | 深圳市振华通信设备有限公司 | Method for realizing positioning of headset and main phone by utilizing mobile phone communication, and device thereof |
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