CN103188652A - Method, device and system for processing mobile phone and SIM card fault - Google Patents
Method, device and system for processing mobile phone and SIM card fault Download PDFInfo
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- CN103188652A CN103188652A CN2011104610544A CN201110461054A CN103188652A CN 103188652 A CN103188652 A CN 103188652A CN 2011104610544 A CN2011104610544 A CN 2011104610544A CN 201110461054 A CN201110461054 A CN 201110461054A CN 103188652 A CN103188652 A CN 103188652A
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Abstract
The invention provides a method, a device and a system for processing a mobile phone and SIM card fault, and belongs to the field of service support, wherein the method for processing the mobile phone and SIM card fault comprises the steps of: carrying out data tracking on a subscriber identity module (SIM) card according to a received data tracking instruction, so as to obtain communication data between the SIM card and a mobile terminal; transmitting the tracked communication data to a network side server; receiving a first fault solution corresponding to the communication data and returned by the network side server; and feeding the first fault solution back to an SIM card user. By adopting the method, the device and the system for processing the mobile phone and SIM card fault, disclosed by the invention, the data analysis and the fault detection on the SIM card can be conveniently and effectively carried out.
Description
Technical field
The present invention relates to the business support field, refer to a kind of machine card failure processing method, Apparatus and system especially.
Background technology
" detection of machine card failure " be exactly to mobile phone and SIM (Subscriber Identity Module, client identification module) card communicate with data exchange process in the compatible fault that produces detect.The method of present " detection of machine card failure " is to utilize PC (personal computer, personal computer) end application software, data tracking instrument that machine cartoon letters process is carried out data tracking and detection.
Expensive and the volume of data tracking instrument is bigger, will be used with PC simultaneously, brings some inconvenience to testing process; And the function of data tracking instrument is single relatively, has only " data tracking function ", does not possess the detection analytic function, only is applicable to that the professional uses, and can't carry out the large tracts of land promotion and application.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of machine card failure processing method, Apparatus and system, can carry out data analysis and fault detect to SIM card easily and effectively.
For solving the problems of the technologies described above, embodiments of the invention provide technical scheme as follows:
On the one hand, provide a kind of machine card failure processing method, comprising:
According to the data tracking instruction that receives the client identification module SIM card is carried out data tracking, obtain the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Receive the first fault solution of the corresponding described communication data that described network side server returns;
The described first fault solution is fed back to the SIM card user.
Further, described method also comprises:
According to the fault detect instruction that receives described SIM card is carried out fault detect, obtain fault message;
Determine the second fault solution corresponding with described fault message;
Described fault message and the second fault solution are fed back to the SIM card user.
Further, describedly the data that trace into sent to network side server comprise:
By short message the communication data that traces into is sent to network side server, described communication data comprises conversation, call drop and handoff failure information.
The embodiment of the invention also provides a kind of machine card failure processing unit, comprising:
The data tracking module is used for according to the data tracking instruction that receives the client identification module SIM card being carried out data tracking, obtains the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Receiver module be used for to receive the first fault solution of the corresponding described communication data that described network side server returns;
Feedback module is used for the described first fault solution is fed back to the SIM card user.
Further, described device also comprises:
Fault detection module is used for according to the fault detect instruction that receives described SIM card being carried out fault detect, obtains fault message;
Processing module is used for determining the second fault solution corresponding with described fault message;
Described feedback module also is used for described fault message and the second fault solution are fed back to the SIM card user.
Further, described data tracking module specifically is used for by short message the communication data that traces into being sent to network side server, and described communication data comprises conversation, call drop and handoff failure information.
The embodiment of the invention also provides a kind of machine card failure treatment system, comprising:
The client identification module SIM card is used for sending data tracking and instructs to machine card failure processing unit;
Described machine card failure processing unit is used for according to the data tracking instruction that receives SIM card being carried out data tracking, obtains the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Described network side server is used for described communication data is carried out data analysis, determines the first fault solution of corresponding described communication data, and the described first fault solution is sent to described machine card failure processing unit;
Described machine card failure processing unit also also feeds back to the SIM card user with the described first fault solution for the first fault solution that the described network side server of reception returns.
Further, described SIM card is also instructed to described machine card failure processing unit for sending fault detect;
Described machine card failure processing unit also is used for according to the fault detect instruction that receives described SIM card being carried out fault detect, obtain fault message, determine the second fault solution corresponding with described fault message, and described fault message and the second fault solution are fed back to the SIM card user.
Further, described machine card failure processing unit specifically is used for by short message the communication data that traces into being sent to network side server, and described communication data comprises conversation, call drop and handoff failure information.
Further, described network-side service implement body is used for carrying out key search and comparison according to described communication data in the failure information database of self storing, find out the fault message corresponding with described communication data, and determine the first fault solution of corresponding described fault message.
Embodiments of the invention have following beneficial effect:
In the such scheme, at first according to the data tracking instruction that receives SIM card is carried out data tracking, and the communication data that traces into sent to network side server, receive that network side server returns to the first fault solution that should communication data, afterwards the first fault solution is fed back to the SIM card user.Technical scheme of the present invention can effectively be obtained the communication data between portable terminal and the SIM card, and communication data is pushed to server, mate corresponding fault solution and be handed down to the SIM card user according to fault characteristic by server, reach the purpose of carrying out data analysis and fault detect easily and effectively.
Description of drawings
Fig. 1 is the schematic flow sheet of machine card failure processing method of the present invention;
Fig. 2 is the structured flowchart of machine card failure processing unit of the present invention;
Fig. 3 is the structured flowchart of machine card failure treatment system of the present invention;
Fig. 4 is the troubleshooting process schematic diagram of machine card failure treatment system of the present invention.
Embodiment
For technical problem, technical scheme and advantage that embodiments of the invention will be solved is clearer, be described in detail below in conjunction with the accompanying drawings and the specific embodiments.
Embodiments of the invention are at the problem that can't carry out data analysis and fault detect in the prior art easily and effectively to SIM card, a kind of machine card failure processing method, Apparatus and system are provided, can carry out data analysis and fault detect to SIM card easily and effectively.
Fig. 1 is the schematic flow sheet of machine card failure processing method of the present invention, and as shown in Figure 1, present embodiment comprises:
Step 101: according to the data tracking instruction that receives SIM card is carried out data tracking, obtain the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Step 102: the first fault solution of the corresponding communication data that the reception network side server returns;
Step 103: the first fault solution is fed back to the SIM card user.
Further, machine card failure processing method of the present invention also comprises:
According to the fault detect instruction that receives SIM card is carried out fault detect, obtain fault message;
Determine the second fault solution corresponding with fault message;
Fault message and the second fault solution are fed back to the SIM card user.
Wherein, specifically can the communication data that trace into be sent to network side server by short message, communication data comprises conversation, call drop and handoff failure information.
Machine card failure processing method of the present invention, at first according to the data tracking instruction that receives SIM card is carried out data tracking, and the communication data that traces into sent to network side server, receive that network side server returns to the first fault solution that should communication data, afterwards the first fault solution is fed back to the SIM card user.Technical scheme of the present invention can effectively be obtained the communication data between portable terminal and the SIM card, and communication data is pushed to server, mate corresponding fault solution and be handed down to the SIM card user according to fault characteristic by server, reach the purpose of carrying out data analysis and fault detect easily and effectively.
Fig. 2 is the structured flowchart of machine card failure processing unit of the present invention, and as shown in Figure 2, present embodiment comprises:
Further, this device also comprises:
Fault detection module is used for according to the fault detect instruction that receives SIM card being carried out fault detect, obtains fault message;
Processing module is used for determining the second fault solution corresponding with fault message;
Feedback module also is used for fault message and the second fault solution are fed back to the SIM card user.
Wherein, data tracking module 21 is concrete for by short message the communication data that traces into being sent to network side server, and communication data comprises conversation, call drop and handoff failure information.
Machine card failure processing unit of the present invention, at first according to the data tracking instruction that receives SIM card is carried out data tracking, and the communication data that traces into sent to network side server, receive that network side server returns to the first fault solution that should communication data, afterwards the first fault solution is fed back to the SIM card user.Technical scheme of the present invention can effectively be obtained the communication data between portable terminal and the SIM card, and communication data is pushed to server, mate corresponding fault solution and be handed down to the SIM card user according to fault characteristic by server, reach the purpose of carrying out data analysis and fault detect easily and effectively.
Machine card failure processing unit of the present invention can be arranged in the supplement card, and supplement card is soft, ultra-thin, bent pad pasting smart card, integrated STK (SIM Tool KIT, STK) menu and mobile data communication ability; Supplement card is that the form with the SIM card paster is used in combination with SIM card, and it does not change the SIM card original function, and application such as mobile payment, sensitive information safe transmission can be provided.Physically two cards are combined, then the function of supplement card and SIM card also can combine.Can be mutual with portable terminal after supplement card and SIM card are bonding, the display application menu, the function in the application menu is as follows:
1, card switches: can support portable terminal to switch between supplement card and SIM card, switch to SIM card from supplement card, then can carry out data tracking; Switch to supplement card from SIM card, then can carry out fault inquiry, detect and upload fault message.
2, file detects: for detection of the completeness of file in the SIM card, the precondition of detection is portable terminal switching to after SIM card carries out data tracking, switches to supplement card again, can detect.
3, upload information scheme inquiry: can inquire about the fault message of supplement card feedback, send query statement after, will receive the short message that includes fault message after a while.
4, solution inquiry: can inquire about the fault solution of supplement card feedback, send query statement after, will receive the short message that includes the fault solution after a while.
5, remove trace log: can remove the trace log of storing on the supplement card to SIM card.
6, parameter setting: can arrange parameters, comprise: the short message centre number form is set :+8613800200500; The transmission target port of the communication data that setting traces into; The service telephone number of business hall and title etc. are set.
Supplement card of the present invention is supported the fault inquiry function, and is simple to operation; Can together put into portable terminal with SIM card, can grasp the communication data between portable terminal and the SIM card fast, simultaneously communication data is pushed to network side server by short message or software.In addition, supplement card can also carry out fault detect to SIM card, if can detect fault message, then feeds back to the SIM card user, and the fault solution is provided in the lump.
By above-mentioned design, supplement card of the present invention can be realized the tracking of effective machine cartoon letters data and the local analytics of tracking data and information are pushed; Can realize to the case of fault message coupling, analyze that solution such as assigns at function, reaches the purpose of carrying out data analysis and fault detect easily and effectively.
Fig. 3 is the structured flowchart of machine card failure treatment system of the present invention, and as shown in Figure 3, present embodiment comprises:
Machine card failure processing unit 32 is used for according to the data tracking instruction that receives SIM card 31 being carried out data tracking, obtains the communication data between SIM card 31 and the portable terminal, and the communication data that traces into is sent to network side server 33;
Network side server 33 is used for communication data is carried out data analysis, determines the first fault solution of corresponding communication data, and the first fault solution is sent to machine card failure processing unit 32;
Machine card failure processing unit 32 also be used for to receive the first fault solution that network side server 33 returns and the first fault solution is fed back to the SIM card user.
Further, SIM card 31 is also instructed to machine card failure processing unit 32 for sending fault detect; Machine card failure processing unit 32 also is used for according to the fault detect instruction that receives SIM card 31 being carried out fault detect, obtain fault message, determine the second fault solution corresponding with fault message, and fault message and the second fault solution are fed back to the SIM card user.
Wherein, machine card failure processing unit 32 is concrete for by short message the communication data that traces into being sent to network side server 33, and communication data comprises conversation, call drop and handoff failure information.
Network side server 33 specifically is used for carrying out key search and comparison according to communication data in the failure information database of self storing, and finds out the fault message corresponding with communication data, and determines the first fault solution of corresponding fault message.
In the such scheme, machine card failure processing unit 32 is arranged in the supplement card, can communicate by short message between supplement card and the network side server 33, communication data between supplement card transmission SIM card 31 and the portable terminal is to network side server 33, network side server 33 returns the fault solution to supplement card, and network side server 33 stores fault message case and corresponding fault solution.
Below in conjunction with system shown in Figure 3 machine card failure processing method of the present invention is further introduced, as shown in Figure 4, when portable terminal switched to SIM card, the troubleshooting process of machine card failure treatment system of the present invention was as follows:
Step S1, SIM card and supplement card binding;
Step S2, supplement card carry out data tracking to SIM card, and submit to the communication data that traces into to give network side server;
Supplement card obtains the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server, and communication data comprises conversation, call drop and handoff failure information.Supplement card is the intelligent cards with exclusive operating system and hardware configuration, has soft, ultra-thin, bent characteristics, integrated STK menu and mobile data communication ability.
Supplement card is superimposed upon on the SIM card of user's use, then supplement card is put into mobile phone, place between mobile phone and the user's SIM card, by supplement card intrinsic circuit and operating system, the first, supplement card plays the transparent transmission effect of mobile phone and the data interaction of user's SIM card; The second, in the transparent transmission process, supplement card can grasp and store the mutual data of machine card; The 3rd, supplement card has communication function, after data grasp end, switch back supplement card, make a report on the interface by information, its fault message that part communication data between mobile phone and the user's SIM card, cellphone information, card information, user can be described, the fault message that supplement card is judged etc. are uploaded to network side server.In the data tracking process, supplement card does not change the original communication function of SIM card.Supplement card is at first judged voluntarily tracing into data message, and is provided fault message.Under supplement card itself can't the situation of failure judgement information, supplement card can be with the data upload that traces into to network side server, and the information of uploading comprises: tracking data, card image, cellphone information, the artificial fault message described etc. that participates in;
Step S3, network side server carry out data analysis to communication data, determine the fault solution, and the fault solution is sent to supplement card;
Include fault message case and corresponding fault solution in the failure information database of network side server self storage, network side server is analyzed communication data, extract the keyword in the communication data, in failure information database, find out the fault message corresponding with communication data by keyword retrieval and comparison, and determine the fault solution of corresponding fault message; If do not retrieve fault message, then dependent failure information is sent to the technical staff of appointment, the contents such as tracking data of technical staff by uploading, carry out manual intervention, find the fault solution, and dependent failure is solved case be saved to network side server, carry out the active data retrieval for running into similar problem next time;
Step S4, supplement card feed back to the SIM card user with the fault solution information.
Can be mutual with portable terminal after supplement card and SIM card are bonding, the display application menu includes the solution query function in the application menu, and the user can send query statement by this function, will receive the short message that includes the fault solution after a while.
Afterwards, portable terminal switches to supplement card, and then supplement card can directly carry out fault detect, and feeds back fault message to the SIM card user after detecting fault message.Provide after supplement card and SIM card are bonding and upload the information scheme query function, the fault message that the user can this functional inquiry supplement card feedback, send query statement after, will receive the short message that includes fault message after a while.
Technical scheme of the present invention can be obtained the communication data between portable terminal and the SIM card, and communication data is pushed to server, mate corresponding fault solution and be handed down to the SIM card user according to fault characteristic by server, reach the purpose of carrying out data analysis and fault detect easily and effectively.The present invention has remedied the drawback that existing machine card interaction data tracking technique can only carry out data tracking by card reader, has improved the practicality of data tracking; Smart card system standard compliance measuring ability has been contained in the present invention simultaneously, and this function has improved the professional service level that the machine card failure detects greatly.
Many functional parts described in this specification all are called as module, in order to emphasize the independence of its implementation more especially.
In the embodiment of the invention, module can realize with software, in order to carried out by various types of processors.For instance, the executable code module of a sign can comprise one or more physics or the logical block of computer instruction, and for instance, it can be built as object, process or function.However, the executable code of institute's identification module need not to be physically located in together, but can comprise the different instruction on being stored in the coordination not, when combining on these command logics, and its composition module and realize the regulation purpose of this module.
In fact, executable code module can be individual instructions or many instructions, and even can be distributed on a plurality of different code segments, be distributed in the middle of the distinct program, and cross over a plurality of memory devices and distribute.Similarly, operating data can be identified in module, and can realize and be organized in the data structure of any suitable type according to any suitable form.Described operating data can be used as the individual data collection and is collected, and perhaps can be distributed on the diverse location (to be included on the different storage device), and can only be present on system or the network as electronic signal at least in part.
When module can utilize software to realize, consider the level of existing hardware technology, so can be with the module of software realization, do not considering under the condition of cost, those skilled in the art can build the corresponding hardware circuit and realize corresponding function, and described hardware circuit comprises conventional ultra-large integrated (VLSI) circuit or gate array and the existing semiconductor such as logic chip, transistor or other discrete element.Module can also be used programmable hardware device, such as realizations such as field programmable gate array, programmable logic array, programmable logic devices.
In each method embodiment of the present invention; the sequence number of described each step can not be used for limiting the sequencing of each step; for those of ordinary skills, under the prerequisite of not paying creative work, the priority of each step is changed also within protection scope of the present invention.
The above is preferred implementation of the present invention; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from principle of the present invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (10)
1. a machine card failure processing method is characterized in that, comprising:
According to the data tracking instruction that receives the client identification module SIM card is carried out data tracking, obtain the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Receive the first fault solution of the corresponding described communication data that described network side server returns;
The described first fault solution is fed back to the SIM card user.
2. machine card failure processing method according to claim 1 is characterized in that described method also comprises:
According to the fault detect instruction that receives described SIM card is carried out fault detect, obtain fault message;
Determine the second fault solution corresponding with described fault message;
Described fault message and the second fault solution are fed back to the SIM card user.
3. machine card failure processing method according to claim 1 is characterized in that, describedly the data that trace into are sent to network side server comprises:
By short message the communication data that traces into is sent to network side server, described communication data comprises conversation, call drop and handoff failure information.
4. a machine card failure processing unit is characterized in that, comprising:
The data tracking module is used for according to the data tracking instruction that receives the client identification module SIM card being carried out data tracking, obtains the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Receiver module be used for to receive the first fault solution of the corresponding described communication data that described network side server returns;
Feedback module is used for the described first fault solution is fed back to the SIM card user.
5. machine card failure processing unit according to claim 4 is characterized in that described device also comprises:
Fault detection module is used for according to the fault detect instruction that receives described SIM card being carried out fault detect, obtains fault message;
Processing module is used for determining the second fault solution corresponding with described fault message;
Described feedback module also is used for described fault message and the second fault solution are fed back to the SIM card user.
6. machine card failure processing unit according to claim 5 is characterized in that,
Described data tracking module specifically is used for by short message the communication data that traces into being sent to network side server, and described communication data comprises conversation, call drop and handoff failure information.
7. a machine card failure treatment system is characterized in that, comprising:
The client identification module SIM card is used for sending data tracking and instructs to machine card failure processing unit;
Described machine card failure processing unit is used for according to the data tracking instruction that receives SIM card being carried out data tracking, obtains the communication data between SIM card and the portable terminal, and the communication data that traces into is sent to network side server;
Described network side server is used for described communication data is carried out data analysis, determines the first fault solution of corresponding described communication data, and the described first fault solution is sent to described machine card failure processing unit;
Described machine card failure processing unit also also feeds back to the SIM card user with the described first fault solution for the first fault solution that the described network side server of reception returns.
8. machine card failure treatment system according to claim 7 is characterized in that,
Described SIM card also is used for sending fault detect and instructs to described machine card failure processing unit;
Described machine card failure processing unit also is used for according to the fault detect instruction that receives described SIM card being carried out fault detect, obtain fault message, determine the second fault solution corresponding with described fault message, and described fault message and the second fault solution are fed back to the SIM card user.
9. machine card failure treatment system according to claim 7 is characterized in that,
Described machine card failure processing unit specifically is used for by short message the communication data that traces into being sent to network side server, and described communication data comprises conversation, call drop and handoff failure information.
10. machine card failure treatment system according to claim 7 is characterized in that,
Described network-side service implement body is used for carrying out key search and comparison according to described communication data in the failure information database of self storing, find out the fault message corresponding with described communication data, and determine the first fault solution of corresponding described fault message.
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| CN201110461054.4A CN103188652B (en) | 2011-12-31 | 2011-12-31 | Method, device and system for processing mobile phone and SIM card fault |
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| CN201110461054.4A CN103188652B (en) | 2011-12-31 | 2011-12-31 | Method, device and system for processing mobile phone and SIM card fault |
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| CN103188652B CN103188652B (en) | 2017-03-22 |
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| CN103188652B (en) | 2017-03-22 |
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