CN103118070A - Automatic after-sale service system of home gateway - Google Patents
Automatic after-sale service system of home gateway Download PDFInfo
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- CN103118070A CN103118070A CN2012105902332A CN201210590233A CN103118070A CN 103118070 A CN103118070 A CN 103118070A CN 2012105902332 A CN2012105902332 A CN 2012105902332A CN 201210590233 A CN201210590233 A CN 201210590233A CN 103118070 A CN103118070 A CN 103118070A
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Abstract
The invention relates to an automatic after-sale service system of a home gateway. The automatic after-sale service system of the home gateway is composed of a home gateway, a home appliance system, a security and protection system, an illuminating system, a control interface, a customer consultation center, a maintenance service center, a Z-wave network and an internet. The automatic after-sale service system of the home gateway is characterized in that the home gateway is provided with an after-sale service module, a user only needs to operate the control interface. If any place of the system breaks down, the customer consultation center can transmit information to the gateway, and the gateway can automatically prompt system recovery operation. If hardware breaks down, the maintenance service center can automatically call maintenance personnel to come to maintain at once. The automatic after-sale service system of the home gateway can automatically transmit information, prompt system recovery and call local maintenance personnel to come to maintain, reduces maintenance time, and has strong stability, automatic repair service ability and ability of remote software upgrade.
Description
Technical field
The present invention relates to the technology of Internet of things field, relate in particular to a kind of automatic after-sale service system of home gateway.
Background technology
Present home gateway does not have service function after automatic selling, and the user in use if run into fault, needs consulting manufacturer to process or maintenance.If under dangerous situation and must need manufacturer to carry out technical maintenance, that has just stopped over certain hour, and is very dangerous.Therefore need a kind of home gateway of development, with service function after the automatic selling that satisfies the user, in time solve the failure problems of gateway.
similar document about after-sale service is a lot, [communication terminal as the Chinese patent literature announcement, publication number: CN1402583], [communication terminal, publication number: CN1404331], [special-purpose information service communication system for automobile and method ", publication number: CN1400123], [electronic equipment and control method thereof, publication number: CN1263308], [the post-sell service method of mobile terminal, publication number: CN1302167], [carry out home information appliance system and the using method of after-sale service based on public telephone network, publication number: CN1297301], [back-up system for remote after-sales service of automobile, publication number: CN1384011], [after-sale service management system, publication number: CN102542342A], [after-sale service management system, publication number: CN201355492], [the multi channel things-internet gateway of a kind of support multichannel, publication number: CN102291856A] etc., but these patents all do not have related with gateway.
Only have [the multi channel things-internet gateway of a kind of support multichannel, publication number: N102291856A] to be associated with gateway, although have the self-repairing capability to software, there is no long-range after-sale service function.
Summary of the invention
the object of the invention is to overcome above-mentioned the deficiencies in the prior art part, a kind of automatic after-sale service system of home gateway is provided, technology of Internet of things, route technology, Channel Technology, data processing technique, Bluetooth technology, infrared data transmission technology etc. concentrates in together, realized a kind of open things-internet gateway, easily admit new Internet of things node, can merge different types of communication protocol, and communicate by letter simultaneously with category node with a plurality of, can can carry out Intelligent Fusion to received data by based on the context, has stability strong, automatic repair service ability, the remote software upgrade ability.
Purpose of the present invention can reach by following measures:
The automatic after-sale service system of this home gateway, formed by home gateway, appliance system, safety-protection system, illuminator, control interface, software rehabilitation center, hardware dimension reason center, Z-wave network, the Internet, its special character is: home gateway is provided with the after-sale service module, the user only need operate and control the interface, if system's arbitrary place fault, system all can automatic transfer of information gives and controls the interface, if software rehabilitation center meeting automatic-prompting reparation of software fault, if hardware dimension reason center automatic call maintenance personal on-site maintenance of hardware fault.
Described home gateway is connected with all modules by central processing unit, be used for modules between communicate by letter and realize the processing of signal, be the administrative center of whole system.
Described appliance system comprises the household electrical appliances wireless network control apparatus of all household appliances and intelligent gateway, motor controller, door and window transducer, smart water position sensor, wired home energy tester.
Described safety-protection system comprises the wireless security protection control appliance of all domestic safety defences and intelligent emergency device for sending SOS, intelligent alarm.
Described illuminator comprises the wireless lighting control appliance of all domestic lighting equipment and intelligence four unification transducers, intelligent switchs, Intelligent remote controlled socket, intelligent panel, intelligent socket.
Described control interface comprises gateway, panel computer, mobile phone, various remote controller for controlling all control appliances of wireless multi-hop network.
Described software rehabilitation center carries out after sale counseling services for the client, can automatic feedback system information, repair system problem automatically.
After sale maintenance service is carried out for the client in described hardware dimension reason center, is comprised of the maintenance service site of various places, automatically distributes the maintenance personal to make house calls.
The present invention compares with conventional art and has the following advantages:
If system's arbitrary place fault, client referral centre all can transmission of information to gateway, if referral centre's meeting automatic prompt system reparation of software issue, if hardware fault notifies the service center automatic call local maintenance personal's on-site maintenance, reduced maintenance time, had that stability is strong, repair service ability, remote software upgrade ability automatically.
Description of drawings
Fig. 1 is gateway block diagram of the present invention.
Fig. 2 is system construction drawing of the present invention.
Fig. 3 is system flow chart of the present invention.
Embodiment
Below in conjunction with embodiment, the present invention is further described:
as shown in Figure 2, the automatic after-sale service system of this home gateway, by home gateway 1, appliance system 5, safety-protection system 3, illuminator 2, control interface 4, software rehabilitation center 7, hardware dimension reason center 8, the Z-wave network, the Internet forms, its special character is: home gateway 1 is provided with after-sale service module 13, the user only need operate and control interface 4, if system's arbitrary place fault, system all can automatic transfer of information gives and controls interface 4, if software rehabilitation center 7 meeting automatic-prompting reparations of software fault, if hardware dimension reason center 8 automatic call maintenance personal on-site maintenances of hardware fault.
Described home gateway 1 is connected with all modules by central processing unit 11, be used for modules between communicate by letter and realize the processing of signal, be the administrative center of whole system.
Described appliance system 5 comprises the household electrical appliances wireless network control apparatus of all household appliances and intelligent gateway, motor controller, door and window transducer, smart water position sensor, wired home energy tester.
Described safety-protection system 3 comprises the wireless security protection control appliance of all domestic safety defences and intelligent emergency device for sending SOS, intelligent alarm.
Described illuminator 2 comprises the wireless lighting control appliance of all domestic lighting equipment and intelligence four unification transducers, intelligent switchs, Intelligent remote controlled socket, intelligent panel, intelligent socket.
Described control interface 4 comprises gateway, panel computer, mobile phone, various remote controller for controlling all control appliances of wireless multi-hop network.
Described software rehabilitation center 7 carries out after sale counseling services for the client, can automatic feedback system information, repair system problem automatically.
After sale maintenance service is carried out for the client in described hardware repair center 8, is comprised of the maintenance service site of various places, automatically distributes the maintenance personal to make house calls.
As shown in Figure 1, described home gateway is by central processing unit 11, radio receiving transmitting module 12, after-sale service module 13, LCD MODULE 19, audio-video control module 18, FLASH module 17, SDRAM module 16, network service module 15, safety management module 14, wireless antenna 6.
As shown in Figure 3, the operation workflow of this system is as follows:
1. click to control the interface and operating system at indoor or outdoors as the user, gateway can automatic decision system whether fault is arranged, if system breaks down, control the interface and have fault prompting and alarm song.
2. the user clicks the cue button of controlling on the interface, automatically connects gateway by wireless network, and gateway can judge according to the information content that system provides the classification of the system failure.
3. if software fault, system is from being dynamically connected the software rehabilitation center, and the software rehabilitation center judge software according to the information that provides, and whether needs are upgraded, if do not need system automatically to repair software program; If need the automatic connecting Internet download of system latest edition renewal.
4. if hardware problem is arranged, system is from being dynamically connected the hardware repair center, and the hardware rehabilitation center is according to the seriousness of the information judgement hardware that provides, if the very serious automatic call maintenance personal of system on-site maintenance; If very slight asks a question a little, allow the user repair voluntarily.
5. whether gateway is normal according to information check operation after the reparation that provides, and all are normal if move, that system's normal operation; If system still has fault, return to the first step and again operate, until normal.
The above is only preferred embodiment of the present invention, and all equalizations of doing according to claim scope of the present invention change and modify, and all should belong to the covering scope of claim of the present invention.
Claims (8)
1. the automatic after-sale service system of a home gateway, formed by home gateway, appliance system, safety-protection system, illuminator, control interface, software rehabilitation center, hardware repair center, Z-wave network, the Internet, its special character is: home gateway is provided with the after-sale service module, the user only need operate and control the interface, if system's arbitrary place fault, the software rehabilitation center all can transmission of information to gateway, gateway can operate in the automatic prompt system reparation, if hardware repair center automatic call maintenance personal on-site maintenance immediately of hardware fault.
2. a kind of automatic after-sale service system of home gateway according to claim 1, it is characterized in that: described home gateway is by central processing unit, be connected with all modules, be used for modules between communicate by letter and realize the processing of signal, be the administrative center of whole system.
3. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: described appliance system comprises the household electrical appliances wireless network control apparatus of all household appliances and intelligent gateway, motor controller, door and window transducer, smart water position sensor, wired home energy tester.
4. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: described safety-protection system comprises the wireless security protection control appliance of all domestic safety defences and intelligent emergency device for sending SOS, intelligent alarm.
5. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: described illuminator comprises the wireless lighting control appliance of all domestic lighting equipment and intelligence four unification transducers, intelligent switch, Intelligent remote controlled socket, intelligent panel, intelligent socket.
6. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: described control interface comprises gateway, panel computer, mobile phone, various remote controller for controlling all control appliances of wireless multi-hop network.
7. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: described software rehabilitation center carries out after sale counseling services for the client, can automatic feedback system information, repair system problem automatically.
8. a kind of automatic after-sale service system of home gateway according to claim 1 is characterized in that: after sale maintenance service is carried out for the client in described hardware repair center, is comprised of the maintenance service site of various places, automatically distributes the maintenance personal to make house calls.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201210590233.2A CN103118070B (en) | 2012-12-28 | 2012-12-28 | A kind of automatic after-sale service system of home gateway |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210590233.2A CN103118070B (en) | 2012-12-28 | 2012-12-28 | A kind of automatic after-sale service system of home gateway |
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| CN103118070A true CN103118070A (en) | 2013-05-22 |
| CN103118070B CN103118070B (en) | 2016-12-28 |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104461579A (en) * | 2014-12-29 | 2015-03-25 | 小米科技有限责任公司 | After-sales handling method and device for intelligent hardware equipment |
| CN104715333A (en) * | 2015-03-17 | 2015-06-17 | 长电科技（滁州）有限公司 | Automatic maintenance calling method |
| CN108052053A (en) * | 2017-12-15 | 2018-05-18 | 四川长虹电器股份有限公司 | Family's power utilization monitoring device based on Internet of Things |
| CN108391015A (en) * | 2018-01-09 | 2018-08-10 | 国网山东省电力公司滨州供电公司 | A kind of scheduling soft switch IP phone fault detect alarm systems |
| CN108429659A (en) * | 2018-05-30 | 2018-08-21 | 郑州易湃科技有限公司 | Remote failure monitoring method, device and the router of router |
| CN108873727A (en) * | 2018-08-11 | 2018-11-23 | 深圳市百创网络科技有限公司 | Wired home electric system based on Internet of Things |
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| CN102075811A (en) * | 2010-12-14 | 2011-05-25 | 中山大学 | System and method for self-checking of set-top box |
| CN102291856A (en) * | 2011-09-21 | 2011-12-21 | 大连钜正科技有限公司 | Internet of things gateway with multipassage and multichannel supporting effect |
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| CN102075811A (en) * | 2010-12-14 | 2011-05-25 | 中山大学 | System and method for self-checking of set-top box |
| CN102291856A (en) * | 2011-09-21 | 2011-12-21 | 大连钜正科技有限公司 | Internet of things gateway with multipassage and multichannel supporting effect |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104461579A (en) * | 2014-12-29 | 2015-03-25 | 小米科技有限责任公司 | After-sales handling method and device for intelligent hardware equipment |
| CN104715333A (en) * | 2015-03-17 | 2015-06-17 | 长电科技（滁州）有限公司 | Automatic maintenance calling method |
| CN108052053A (en) * | 2017-12-15 | 2018-05-18 | 四川长虹电器股份有限公司 | Family's power utilization monitoring device based on Internet of Things |
| CN108391015A (en) * | 2018-01-09 | 2018-08-10 | 国网山东省电力公司滨州供电公司 | A kind of scheduling soft switch IP phone fault detect alarm systems |
| CN108429659A (en) * | 2018-05-30 | 2018-08-21 | 郑州易湃科技有限公司 | Remote failure monitoring method, device and the router of router |
| CN108873727A (en) * | 2018-08-11 | 2018-11-23 | 深圳市百创网络科技有限公司 | Wired home electric system based on Internet of Things |
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|---|---|
| CN103118070B (en) | 2016-12-28 |
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Address after: 518107 Guangdong Province, Shenzhen City Guangming Industrial Park Road No. 18 second white Yingtang Technology Park Building 3 Applicant after: Fantem Of Things Technology (Shenzhen) Co., Ltd. Applicant after: Aeon Labs LLC Address before: 518108 Guangdong city of Shenzhen province Baoan District Shiyan Street Longma Avenue Tong Tau Industrial Area 1 Building 2 floor Applicant before: Fantem Of Things Technology (Shenzhen) Co., Ltd. Applicant before: Aeon Labs LLC |
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