CN103051512A - Instant messaging establishing method and system - Google Patents
Instant messaging establishing method and system Download PDFInfo
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- CN103051512A CN103051512A CN2011103064726A CN201110306472A CN103051512A CN 103051512 A CN103051512 A CN 103051512A CN 2011103064726 A CN2011103064726 A CN 2011103064726A CN 201110306472 A CN201110306472 A CN 201110306472A CN 103051512 A CN103051512 A CN 103051512A
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Abstract
The invention provides an instant messaging establishing method. The method comprises the following steps of receiving an instant messaging request of a client, wherein the instant messaging request comprises commodity information and target instant messaging account information; determining commodity seller information according to the target instant communication account information, and determining the commodity category of the commodity according to the commodity information; querying the commodity category corresponding to the commodity seller information and relevant information of an instant messaging sub-account according to the commodity category, and determining a target instant messaging sub-account of the client; and establishing the instant messaging between the instant messaging sub-account and the client. The invention further provides an instant messaging establishing system for realizing the method. The instant messaging establishing method and system provided by the invention can be used for solving the problems of accuracy and effectiveness in selection of the instant messaging account, thereby improving the communication efficiency.
Description
Technical field
The application relates to the computer network data processing technology field, particularly relates to a kind of instant messaging method for building up and system.
Background technology
When doing shopping on the net, in general the buyer need to link up with the seller, and the communication of carrying out again commodity in the situation of more understandings is arranged at the commodity that hope is bought.Some shopping network standing-meetings provide the software of instant messaging to carry out instant messaging for seller and buyer, thereby make faster the buyer obtain merchandise news.For operation commodity value volume and range of product many shop seller all, usually can employ a plurality of contact staff to answer buyer's problem.
In general, a shop can have a primary account number and the sub-account related with this primary account number in the shopping website, and sub-account is shared the part resource of primary account number.Concrete, sub-account can be presented in the page in shop, the common communication method of buyer and seller is, the buyer is random or according to the state of communicator account number, chooses a sub-account of instant messaging (such as the relatively idle sub-account number) customer service corresponding with this sub-account and exchanges; Perhaps after the interchange request that receives the buyer, rule according to seller's setting, system automatically distributes a sub-account, sets up exchanging between customer service corresponding to this sub-account and the buyer, as chooses relatively idle sub-account number or choose at random sub-account etc.But, if type of merchandize difference is more, a lot of customer services may be only to a kind of having gained some understanding wherein, when the buyer seeks advice from another kind of its unfamiliar commodity, no matter adopt the sub-account number selection modes such as the autonomous selection of buyer or the automatic distribution of system, all easily cause customer service corresponding to this sub-account number can't provide the satisfied answer of buyer.Need to again choose customer service corresponding to the sub-account of another one instant messaging of being familiar with these commodity and exchange this moment.And in the exchange way that rebulids, when customer service corresponding to Sub-account after the buyer still easily occurring and changing exchanges, still can't obtain the phenomenon of satisfied answer, cause the accuracy of instant messaging and validity all can't be protected.
In addition, because the buyer needs the sub-account of different instant messagings of choosing or be assigned with repeatedly to exchange with customer service, this can increase number of times and the time of the interactive communication of client and server undoubtedly, thereby brings communications burden to the client and server end.
Summary of the invention
The application's technical problem to be solved provides a kind of instant messaging method for building up and system, to solve accuracy that the instant messaging account chooses and the problem of validity, improves communication efficiency.
In order to address the above problem, the application discloses a kind of instant messaging method for building up, may further comprise the steps:
Receive the client instant communication request, described instant messaging request comprises merchandise news and target instant messaging account information;
Determine described commodity seller information according to described target instant messaging account information, and determine the commodity classification of described commodity according to described merchandise news;
Inquire about the related information of commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determine the sub-account of target instant messaging of client;
Set up the instant messaging of the sub-account of this instant messaging and client.
Further, the described related information of inquiring about commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determine that the sub-account of target instant messaging of client comprises:
Obtain the affiliated seller's of commodity instant messaging primary account number;
The commodity classification of managing according to described instant messaging primary account number inquiry seller and the contingency table of the sub-account of instant messaging;
The sub-account of instant messaging that will be related with described commodity classification is distributed to client.
Further, the related information of the sub-account of instant messaging that described method has with it at the commodity classification of inquiring about described commodity seller according to described commodity classification, determine also to comprise before the sub-account of target instant messaging of client:
Foundation stores the contingency table of related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation.
Further, the described foundation contingency table that stores related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation comprises:
Choose the sub-account of instant messaging of associated according to the commodity classification, the commodity of each classification and the sub-account relating of instant messaging.
Further, the described foundation contingency table that stores related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation also comprises:
Carry out the sub-account of commodity classification and instant messaging related.
Further, described method also comprises:
The related information of new commodity classification and the sub-account of instant messaging more.
Further, described method also comprises:
Obtain the operation of client change commodity classification and the sub-account relating information of instant messaging;
The related information of change occurs in deletion, and related information after changing is stored in the contingency table.
In order to address the above problem, disclosed herein as well is a kind of instant messaging and set up system, comprising:
Instant messaging request receiving module is used for receiving the client instant communication request, and described instant messaging request comprises merchandise news and target instant messaging account information;
Seller and classification determination module are used for determining described commodity seller information according to described target instant messaging account information, and determine the commodity classification of described commodity according to described merchandise news;
The sub-account determination module of instant messaging is used for inquiring about the related information of commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determines the sub-account of target instant messaging of client;
Instant messaging is set up module, is used for setting up the instant messaging of the sub-account of this instant messaging and client.
Further, the sub-account determination module of described instant messaging comprises:
Instant messaging primary account number acquiring unit is for the instant messaging primary account number that obtains the affiliated seller of commodity;
Query unit is for the commodity classification of managing according to described instant messaging primary account number inquiry seller and the contingency table of the sub-account of instant messaging;
Allocation units are distributed to client for the sub-account of instant messaging that will be related with the classification of described target commodity.
Further, described system also comprises:
Contingency table is set up module, be used for to set up the contingency table of related information between the commodity classification that stores the sub-account of instant messaging that each seller has and its operation.
Compared with prior art, the application comprises following advantage:
The application's instant messaging method for building up and system are by the contingency table between pre-stored commodity classification and the sub-account of instant messaging, when the reception client is set up the instant messaging request, just can determine seller and commodity classification under the commodity according to merchandise news and instant messaging account information, and automatically choose the instant messaging account related with commodity place classification, guarantee accuracy and the validity of instant messaging, improve communication efficiency.
In addition, set up instant messaging by the sub-account of the instant messaging related with the commodity classification and buyer, can avoid occurring the buyer constantly changes the instant messaging object by client situation, can avoid the client situation to the request of server proposition instant messaging repeatedly to occur, thereby reduce taking site resource.
In addition, because the sub-account relating of commodity classification and instant messaging can be saved buyer and seller's time for communication, improve the efficient of website transaction, avoid because the buyer links up the burden of bringing to server by server and seller for a long time.
Certainly, arbitrary product of enforcement the application not necessarily needs to reach simultaneously above-described all advantages.
Description of drawings
Fig. 1 is the structural representation of the application's instantaneous communication system example;
Fig. 2 is the flow chart of the application's instant messaging method for building up embodiment one;
Fig. 3 is the flow chart of the application's instant messaging method for building up embodiment two;
Fig. 4 is the realization flow figure of the related information of more new commodity classification shown in Figure 3 and the sub-account of instant messaging;
Fig. 5 is that the shop of the application's instant messaging method for building up example shows the related information schematic diagram;
Fig. 6 is the flow chart that the buyer of the application's instant messaging method for building up example accesses certain shop;
Fig. 7 is the structural representation that the application's instant messaging is set up system embodiment one.
Embodiment
For above-mentioned purpose, the feature and advantage that make the application can become apparent more, below in conjunction with the drawings and specific embodiments the application is described in further detail.
With reference to Fig. 1, the a plurality of instant messagings account of the application by the instant messaging primary account number is set at server 100 and the contingency table of different classification commodity, so that receive that client 200 sends set up the instant messaging request time, can automatically choose the instant messaging account corresponding with commodity place classification, and set up communication.Wherein, the instant communication client account that the instant messaging primary account number obtains when shopping website is registered the shop for the seller, the corresponding instant messaging primary account number in shop can be determined seller's identity by the instant messaging primary account number, and sub-account is used for the instant messaging between seller and the buyer.
With reference to Fig. 2, a kind of instant messaging method for building up embodiment one that it illustrates the application may further comprise the steps:
Merchandise news comprises attribute, characteristics and the classification information etc. of commodity.Target instant messaging account refers to the instant messaging account that the affiliated seller of these commodity has, it can be the instant messaging primary account number, it also can be the sub-account of instant messaging, instant messaging account type selected when this sends the instant messaging request according to client is determined, preset and the instant messaging account type is server, can have different instant messaging account types in the different pages.
The seller can set in advance the commodity classification, and commodity is placed in the different commodity classifications with characteristics according to the attribute of its commodity of managing, and server can pre-stored these information.When receiving the request of client proposition instant messaging, just can be according to the corresponding relation of merchandise news and commodity classification, canned data in the Query Database, thus determine the commodity classification that these commodity are affiliated.
Because each commodity seller has an instant messaging primary account number and the instant messaging account related with primary account number, then can determine seller's information under the commodity by target instant messaging account information.Generally speaking, the public page in the website, for example, what the pages such as homepage, search results pages were shown is the instant messaging primary account number, because the commodity that these pages are showed may be a plurality of sellers' commodity, need to determine seller's information under each commodity by the instant messaging primary account number.And shown meeting is the sub-account of instant messaging in the page of a certain seller's shop, because the affiliated seller's information of commodity is determined at this moment, need not again to determine by the instant messaging primary account number again.
For example, the user client by keyword in the website enterprising line search, choose commodity or the commodity classification of wishing to carry out instant messaging at result of page searching, and by clicking the instant messaging primary account number related with this commodity place classification, perhaps the user enters in a certain seller's in website the shop, clicks the instant messaging account related with a certain commodity place classification.Client just can be automatically the instant messaging request that user's clicking operation is corresponding send server end to, server end receives this request, and therefrom obtain merchandise news and target instant messaging account information, thereby navigate to fast commodity seller and instant messaging account that client need to be communicated by letter.Described server end among the application can be the client at seller place, also can be the instant communication server end.
Generally speaking, seller's instant messaging primary account number under can showing these commodity on the next door of each search commercial articles of result of page searching, by clicking this instant messaging primary account number icon, just can send the instant messaging request that includes target instant messaging primary account number information by the user end to server end.And in the seller shop, the affiliated seller's of these commodity the sub-account of instant messaging can be showed in the next door of each commodity, by clicking the sub-account icon of this instant messaging, just can send the instant messaging request that includes the sub-account information of target instant messaging by the user end to server end.
Can according to commodity seller's setting, store the contingency table that it manages commodity classification and its sub-account of instant messaging that has for each commodity seller in advance in the server.And the related information of the commodity classification of the sub-account of all sellers' instant messaging and operation can be stored in same contingency table the inside, also the related information of the commodity classification of the sub-account of each seller's instant messaging and operation can be stored in respectively in the different contingency tables.Concrete, the seller can come for each classification commodity distributes the identical or different sub-account of instant messaging according to the commodity classification, and server end can be stored commodity classification information and the sub-account of instant messaging associated therewith according to the configuration information that the seller inputs.Receive the request instant messaging operation of client at server end after, at first determine the affiliated seller's of commodity instant messaging primary account number and commodity classification, according to commodity classification and instant messaging primary account number inquiry seller's commodity classification and the contingency table of the sub-account of instant messaging, determine the sub-account of the instant messaging corresponding with this commodity classification that this seller has, and from the sub-account of this instant messaging, select to distribute to the communicator account number of client.
When the user searches for by keyword, after obtaining result of page searching, general display of commodity information of result of page searching, at this moment, the instant messaging button that each commodity is relevant can be the instant messaging primary account number of seller under these commodity, after the user carries out instant messaging by client-requested with regard to a certain commodity, server can be at first determined seller's information under the commodity by this instant messaging primary account number, and can be according to the corresponding relation of merchandise news and classification, determine this commodity classification, then obtain the sub-account of the instant messaging related with this commodity classification according to instant messaging primary account number and commodity classification.Directly enter a certain seller's shop as the user, carry out instant messaging by client-requested with regard to a certain commodity in this shop after because the seller determined, server is the automatic acquisition instant messaging account related with this commodity place classification then.
In order to distinguish, because the sub-account of each instant messaging can have a title, each seller is when arranging association, and server can directly be stored the title of the sub-account of instant messaging, and carries out related with commodity classification information.
Step 104 is set up the instant messaging of the sub-account of this instant messaging and client.
After finding the sub-account of instant messaging, just can set up the instant messaging between client and the sub-account of this instant messaging.
With reference to Fig. 3, preferably, because the seller manages commodity classification or the sub-account meeting of instant messaging change, therefore may need the incidence relation of commodity classification and the sub-account of instant messaging is upgraded, for the accuracy that guarantees instant messaging and ageing, the application's instant messaging method for building up also comprises:
With reference to Fig. 4, concrete, may further comprise the steps:
D1, the operation of obtaining client change commodity classification and the sub-account relating information of instant messaging.
Client can be submitted request to server end after change commodity classification information and the sub-account of instant messaging, server end just can obtain the alter operation of client according to the request of obtaining submission.
During specific implementation, server end can arrange the shop management in the seller shop, when the seller needs the related information of new management commodity classification and the sub-account of instant messaging, just can directly in the administration page of shop, make amendment, and by user end to server end submission modification information, obtain modification information thereby be convenient to server end.
Wherein, for each seller, it is managed the commodity classification and may change, for example, increase or reduced the commodity of some classification newly, newly-increased or reduced the sub-account of instant messaging, therefore, client change commodity classification information then may comprise following one or more situations with the operation of the sub-account relating information of instant messaging: cancel the related of original commodity classification and the sub-account of instant messaging, newly-increased commodity classification is related with the sub-account of instant messaging, and changes the related etc. of commodity classification and the sub-account of instant messaging.That is to say, as long as variation appears in original commodity classification information that is associated and the sub-account of the instant messaging at least one party between the two, just think that change has occured related information.
D2, the related information of change occurs in deletion, and related information after changing is stored in the contingency table.
When the subsequent client request is set up instant messaging with regard to the commodity of a certain classification, server end just can be chosen the sub-account of the instant messaging of storing in the new related information and set up instant messaging, because deleted the related information that change occurs, guarantee the ageing of contingency table, thereby can guarantee the accuracy of instant messaging.
Concrete, server end also can be showed new related information in the page of shop.For example, for a certain shop, the commodity association of the sub-account A of original instant messaging and a certain classification X can be presented at the commodity next door that belongs to this classification X so.No longer manage the commodity of this classification X when this shop, but when managing the commodity of classification Y, and the commodity of classification Y need to be related with the sub-account A of instant messaging.Server end just can be deleted the sub-account A of original instant messaging and the related information that belongs to the commodity of classification X in the contingency table according to the alter operation of client so, simultaneously the sub-account A of instant messaging is stored in the contingency table with the related information that belongs to the commodity of classification Y.The sub-account of each instant messaging can be presented at the next door of each classification information in the page of shop.When the shop page during specific to a certain merchandise news page, the sub-account of each instant messaging then can be presented at the next door of merchandise news.
Be appreciated that for the related information of commodity classification and the sub-account of instant messaging can be before an instant messaging be set up also can after, as long as can guarantee to upgrade in time, the application does not limit this.
Concrete, as an example of a certain shopping website example preceding method is described, suppose that instant communication software is Wang Wang.
The seller enters management backstage, shop, sets up the commodity classification in own shop, and for the commodity classification arranges related prosperous account, then the seller is placed into respectively different commodity classifications with commodity according to its attribute and characteristics.Server can obtain seller's configuration information, and shows in the page of shop.With reference to Fig. 5, the demonstration figure of each classification commodity and the sub-account of instant messaging in the page of shop is shown.
With reference to Fig. 6, the flow process that the buyer accesses certain shop is shown.The buyer accesses certain address, shop, enters into the shop homepage, browses commodity, after finding interested commodity, click the related Wang Wang of commodity place classification, the customer service Wang Wang that arranges to the seller seeks advice from relevant issues, if meet the expectation, then buy immediately the dotey, do not like then again browsing other doteys.
Or, the buyer accesses the shopping website homepage, search clicked in the input keyword, after the Search Results the inside is browsed commodity, found interested commodity, Wang Wang below the click commodity, server navigates to related Wang Wang according to classification under these commodity, to its consulting relevant issues, if meet the expectation, then buy immediately commodity, do not like then again searching for and browse other commodity.
With reference to Fig. 7, the instant messaging that the application is shown is set up system embodiment, comprises that instant messaging acquisition request module 10, seller and classification determination module 50, the sub-account determination module 20 of instant messaging and instant messaging set up module 30.
Instant messaging acquisition request module 10 is used for receiving the client instant communication request, and described instant messaging request comprises merchandise news and target instant messaging account information.
Seller and classification determination module 50 are used for determining described commodity seller information according to described target instant messaging account information, and determine the commodity classification of described commodity according to described merchandise news.
The sub-account determination module 20 of instant messaging is used for inquiring about according to described commodity classification the related information of the sub-account of instant messaging that commodity classification corresponding to described commodity seller information have with it, determines the sub-account of target instant messaging of client.
Instant messaging is set up module 30, is used for setting up the instant messaging of the sub-account of this instant messaging and client.
Preferably, the sub-account determination module 20 of instant messaging comprises instant messaging primary account number acquiring unit, query unit and allocation units.Wherein:
Instant messaging primary account number acquiring unit is for the instant messaging primary account number that obtains the affiliated seller of commodity;
Query unit is used for according to the classification of described instant messaging primary account number inquiry commodity that the seller manages and the contingency table of the sub-account of instant messaging;
Allocation units are distributed to client for the sub-account of instant messaging that will be related with the classification of described target commodity.
Preferably, this instant messaging is set up system and is comprised that also contingency table sets up module, is used for setting up storing the sub-account of instant messaging that each seller has and it manages the contingency table of related information between the commodity classification.
Preferably, contingency table is set up module and is comprised the classification associative cell, is used for choosing according to the commodity classification the account of instant messaging, the commodity of each classification and sub-account relating of instant messaging of associated.
Preferably, contingency table is set up module and is also comprised the names associate unit, is used for carrying out related with the title of the sub-account of instant messaging the commodity classification.
The application's instant messaging method for building up and system guarantee accuracy and the validity of instant messaging by automatically choosing the sub-account of the instant messaging related with the commodity classification.In addition, set up instant messaging by the sub-account of the instant messaging related with the commodity classification and buyer, can avoid occurring the buyer constantly changes the instant messaging object by client situation, can avoid the client situation to the request of server proposition instant messaging repeatedly to occur, thereby reduce taking site resource.Simultaneously, because the sub-account relating of commodity classification and instant messaging can be saved buyer and seller's time for communication, improve the efficient of website transaction, avoid because the buyer links up the burden of bringing to server by server and seller for a long time.
Each embodiment in this specification all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment that identical similar part is mutually referring to getting final product between each embodiment.For system embodiment because itself and embodiment of the method basic simlarity, so describe fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
Above instant messaging method for building up and the system that the application is provided is described in detail, used specific case herein the application's principle and execution mode are set forth, the explanation of above embodiment just is used for helping to understand the application's method and core concept thereof; Simultaneously, for one of ordinary skill in the art, the thought according to the application all will change in specific embodiments and applications, and in sum, this description should not be construed as the restriction to the application.
Claims (10)
1. an instant messaging method for building up is characterized in that, may further comprise the steps:
Receive the client instant communication request, described instant messaging request comprises merchandise news and target instant messaging account information;
Determine described commodity seller information according to described target instant messaging account information, and determine the commodity classification of described commodity according to described merchandise news;
Inquire about the related information of commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determine the sub-account of target instant messaging of client;
Set up the instant messaging of the sub-account of this instant messaging and client.
2. instant messaging method for building up as claimed in claim 1, it is characterized in that, the described related information of inquiring about commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determine that the sub-account of target instant messaging of client comprises:
Obtain the affiliated seller's of commodity instant messaging primary account number;
The commodity classification of managing according to described instant messaging primary account number inquiry seller and the contingency table of the sub-account of instant messaging;
The sub-account of instant messaging that will be related with described commodity classification is distributed to client.
3. instant messaging method for building up as claimed in claim 1, it is characterized in that, the related information of the sub-account of instant messaging that described method has with it at the commodity classification of inquiring about described commodity seller according to described commodity classification, determine also to comprise before the sub-account of target instant messaging of client:
Foundation stores the contingency table of related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation.
4. instant messaging method for building up as claimed in claim 3 is characterized in that, the contingency table that described foundation stores related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation comprises:
Choose the sub-account of instant messaging of associated according to the commodity classification, the commodity of each classification and the sub-account relating of instant messaging.
5. instant messaging method for building up as claimed in claim 4 is characterized in that, the contingency table that described foundation stores related information between the commodity classification of the sub-account of instant messaging that each seller has and its operation also comprises:
Carry out the sub-account of commodity classification and instant messaging related.
6. instant messaging method for building up as claimed in claim 1 is characterized in that, described method also comprises:
The related information of new commodity classification and the sub-account of instant messaging more.
7. instant messaging method for building up as claimed in claim 6 is characterized in that, described method also comprises:
Obtain the operation of client change commodity classification and the sub-account relating information of instant messaging;
The related information of change occurs in deletion, and related information after changing is stored in the contingency table.
8. an instant messaging is set up system, it is characterized in that, comprising:
Instant messaging request receiving module is used for receiving the client instant communication request, and described instant messaging request comprises merchandise news and target instant messaging account information;
Seller and classification determination module are used for determining described commodity seller information according to described target instant messaging account information, and determine the commodity classification of described commodity according to described merchandise news;
The sub-account determination module of instant messaging is used for inquiring about the related information of commodity classification corresponding to described commodity seller information and the sub-account of its instant messaging according to described commodity classification, determines the sub-account of target instant messaging of client;
Instant messaging is set up module, is used for setting up the instant messaging of the sub-account of this instant messaging and client.
9. instant messaging as claimed in claim 8 is set up system, it is characterized in that, the sub-account determination module of described instant messaging comprises:
Instant messaging primary account number acquiring unit is for the instant messaging primary account number that obtains the affiliated seller of commodity;
Query unit is for the commodity classification of managing according to described instant messaging primary account number inquiry seller and the contingency table of the sub-account of instant messaging;
Allocation units are distributed to client for the sub-account of instant messaging that will be related with the classification of described target commodity.
10. instant messaging as claimed in claim 8 is set up system, it is characterized in that, described system also comprises:
Contingency table is set up module, be used for to set up the contingency table of related information between the commodity classification that stores the sub-account of instant messaging that each seller has and its operation.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103064726A CN103051512A (en) | 2011-10-11 | 2011-10-11 | Instant messaging establishing method and system |
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| CN2011103064726A CN103051512A (en) | 2011-10-11 | 2011-10-11 | Instant messaging establishing method and system |
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| CN103051512A true CN103051512A (en) | 2013-04-17 |
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| CN2011103064726A Pending CN103051512A (en) | 2011-10-11 | 2011-10-11 | Instant messaging establishing method and system |
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| CN107491977A (en) * | 2016-07-19 | 2017-12-19 | 优估（上海）信息科技有限公司 | Information processing method and device |
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