CN102917143A - Method and device for call of special numbers - Google Patents
Method and device for call of special numbers Download PDFInfo
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- CN102917143A CN102917143A CN2012103787700A CN201210378770A CN102917143A CN 102917143 A CN102917143 A CN 102917143A CN 2012103787700 A CN2012103787700 A CN 2012103787700A CN 201210378770 A CN201210378770 A CN 201210378770A CN 102917143 A CN102917143 A CN 102917143A
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Abstract
The invention is applicable to the field of mobile terminals and provides a method and a device for the call of special numbers. The method comprises the following steps; setting preset special numbers; setting a standard code in one-to-one correspondence with corresponding physical coordinates; judging whether a current called number belongs to the preset special numbers or not, if so, receiving an input user voice signal and converting the user voice signal into the physical coordinates of the standard code corresponding to a dual-tone multi-frequency (DTMF) keyboard; and simulating the key operation of the DTMF keyboard of which physical coordinates are in a focus state. According to the invention, the user voice signal is converted into corresponding key operation, and an effect of key operation achieved by voice is obtained via responding the key operation, so as to reduce user key operation.
Description
Technical field
The invention belongs to field of mobile terminals, relate in particular to a kind of call method and device of special number.
Background technology
Under the trend of user's pay attention to day by day service, enterprise of a lot of businessman sets up various call centers for user's service, its traditional counter service replaces with the automatic inquiry mode of phone, and can provide at any time incessantly service 24 hours every days, need only by phone with regard to the rapid acquired information of energy, deal with problems quickly and easily, increase the user to the satisfaction of enterprises service.
At present, modal situation is that the user is by the number of mobile terminal calling automatic speech interactive system.When calling out these numbers; enter automatic speech when mutual; the user often can run into a problem: the equipment of automatic speech interactive system can be pointed out by " 1 " and be selected language; the user takes portable terminal from one's ear; then press " 1 "; then the machine of automatic speech interactive system can be pointed out the corresponding xx function by digital xx, successively circulation.So usually allow the user feel to bother very much, in general, in this case, if select hands-free meeting more convenient, but can expose conversation after hands-free, and in most cases the user does not wish that others hears dialog context.
In sum, the user wishes that better method can be arranged, and solves the problem of taking continually from portable terminal and button operation.
Summary of the invention
The embodiment of the invention provides a kind of call method and device of special number, is intended to solve user and automatic speech when mutual, needs to take from portable terminal continually the problem that button operation is various.
On the one hand, provide a kind of call method of special number, described method comprises:
Judge whether the current number of calling out belongs to default special number;
If described current number belongs to default special number, then receive the user voice signal of input;
Described user voice signal is converted into the physical coordinates of standard code corresponding on the dual tone multi-frequency dtmf keyboard;
Simulate described physical coordinates and be in the button operation of the dtmf key dish of focus condition.
On the other hand, provide a kind of communicator of special number, described device comprises:
The special number judging unit is used for judging whether the current number of calling out belongs to default special number;
The user voice signal receiving element belongs to default special number if be used for current number, then receives the user voice signal of input;
The voice conversion unit is for the physical coordinates that described user voice signal is converted into standard code corresponding on the dual tone multi-frequency dtmf keyboard;
The button analogue unit is used for simulating the button operation that described physical coordinates is in the dtmf key dish of focus condition.
In the embodiment of the invention, judge whether the current number of calling out belongs to default special number, if described current number belongs to default special number, then receive the user voice signal of input, described user voice signal is converted on the dual tone multi-frequency dtmf keyboard physical coordinates of corresponding standard code, simulates the button operation that described physical coordinates is in the dtmf key dish of focus condition.The present invention is converted into corresponding button operation with user voice signal, by the response button operation, has finished the effect of voice realization button operation, has reduced the user key-press operation.
Description of drawings
Fig. 1 is the realization flow figure of the call method of the special number that provides of the embodiment of the invention one;
Fig. 2 is the concrete structure block diagram of the communicator of the special number that provides of the embodiment of the invention two.
Embodiment
In order to make purpose of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, is not intended to limit the present invention.
In embodiments of the present invention, judge whether the current number of calling out belongs to default special number, if, then receive the user voice signal of input, described user voice signal is converted on the dual tone multi-frequency dtmf keyboard physical coordinates of corresponding standard code, simulates the button operation that described physical coordinates is in the dtmf key dish of focus condition.
Below in conjunction with specific embodiment realization of the present invention is described in detail:
Embodiment one
Fig. 1 shows the realization flow of the call method of the special number that the embodiment of the invention one provides, and details are as follows:
In step S101, judge whether the current number of calling out belongs to default special number.
In the present embodiment, described default special number is the number of a series of automatic speech interactive systems of setting in advance, and default special number commonly used includes but not limited to: with the number of the automatic speech interactive systems of 100,400,800,955 beginnings.Portable terminal is finished and is called out and receive the replying after the event of automatic speech interactive device, judge whether the current number of calling out belongs to default special number, if current number belongs to default special number, illustrate that then this enters default automatic speech interactive system corresponding to special number, portable terminal enters the automatic speech interaction mode, receive the user voice signal of input, if current number does not belong to default special number, enter talking state.
Before carrying out this step, need to do relative set and comprise:
Step 11 arranges default special number.
Concrete, described special number is the number of a series of automatic speech interactive systems, and special number is a lot, and the various numbers such as 100,400,800 beginnings can arrange public beginning, complete number can also be set, as default special number.The default special number that arranges is stored in the storage medium of portable terminal.
Step 12, it is corresponding one by one with the respective physical coordinate that described standard code is set.
In the present embodiment, described standard code comprises 0,1,2,3,4,5,6,7,8,9, * and #, totally 12 symbols.Described physical coordinates is physical coordinates corresponding to dtmf key dish standard code.It is corresponding one by one with the respective physical coordinate that described standard code is set, and is convenient to simulate the button operation that described physical coordinates is in the dtmf key dish of focus condition.
It should be noted that step 11 and step 12 only just represent corresponding operating, do not represent step execution front and back order.
In step S102, if described current number belongs to default special number, then receive the user voice signal of input.
In the present embodiment, if current number belongs to default special number, portable terminal receives the user voice signal of input under the automatic speech interaction mode.Such as mobile terminal calling 10086, after the automatic speech interactive device is replied, portable terminal will be received, the automatic speech interactive system of automatic speech interactive device, can point out predefined various suggestion voices, at this moment, the user is according to the content of suggestion voice, answer corresponding options, portable terminal receives user voice signal.
In step S103, described user voice signal is converted into the physical coordinates of standard code corresponding on the dual tone multi-frequency dtmf keyboard.
In the present embodiment, described user voice signal is converted on dual-tone multifrequency (Dual Tone MultiFrequency, the TMF) keyboard physical coordinates of corresponding standard code, concrete steps:
Step 11 according to receiving described user voice signal, is converted into literal code with described user voice signal.
Concrete, portable terminal is answered corresponding options according to the user, monitors user voice signal, and described user voice signal is converted into literal code.
Step 12 contrasts described literal code and whether described standard code mates, and if not, prompting user voice signal identification error then continues to receive user voice signal.
Concrete, if user voice signal is other guide, then prompting user voice signal identification error then continues the supervisory user voice signal.
Step 13 is if described literal code and described standard code coupling are obtained the physical coordinates corresponding with the standard code of described literal code coupling.
Concrete since before that described standard code is set is corresponding one by one with the respective physical coordinate, if the standard code of mating with literal code is arranged, then necessarily have and standard code physical coordinates one to one.
In step S104, simulate the button operation that described physical coordinates is in the dtmf key dish of focus condition.
In the present embodiment, portable terminal is simulated the button operation that described physical coordinates is in the dtmf key dish of focus condition according to physical coordinates.Concrete execution in step: portable terminal responds described button operation; Portable terminal sends the DTMF code corresponding with described button operation to the automatic speech interactive device, thereby has finished the call function of special number in the automatic speech reciprocal process.
Afterwards, portable terminal continues to receive user voice signal, and is preferred, and portable terminal finishes the processing to the voice signal of input according to the default conclusion tone signal that receives or response onhook event.Wherein, finishing voice is a word, a word of presetting or the button that exists.After portable terminal receives end voice or user's on-hook, finish the interactive conversation of automatic speech.
Present embodiment can reach user voice signal is converted into corresponding button operation, by the response button operation, it is mutual to finish automatic speech, realized that voice finish the effect of button operation, reduced the user key-press operation, improved greatly user's experience.
Embodiment two
Fig. 2 shows the concrete structure block diagram of the communicator of the special number that the embodiment of the invention two provides, and for convenience of explanation, only shows the part relevant with the embodiment of the invention.In the present embodiment, the communicator of this special number comprises: special number setting unit 21, correspondence setting unit 22, special number judging unit 23, user voice signal receiving element 24, voice conversion unit 25, button analogue unit 26 and end of conversation unit 27, described voice conversion unit 25 comprises voice conversion module, standard code matching module and physical coordinates acquisition module.
Wherein, special number setting unit 21 is used for described default special number is set, and described default special number is the number of automatic speech interactive system;
Special number judging unit 23 is used for judging whether the current number of calling out belongs to default special number;
User voice signal receiving element 24 belongs to default special number if be used for current number, then receives the user voice signal of input;
The voice conversion module is used for according to receiving described user voice signal described user voice signal being converted into literal code;
The standard code matching module is used for contrasting described literal code and whether described standard code mates, and if not, prompting user voice signal identification error then continues to receive user voice signal;
The physical coordinates acquisition module if be used for described literal code and described standard code coupling, obtains the physical coordinates corresponding with the standard code of described literal code coupling;
End of conversation unit 27 is used for finishing the processing to the voice signal of input according to the default conclusion tone signal that receives or response onhook event.
The communicator of the special number that the embodiment of the invention provides can be applied in the embodiment of the method one of aforementioned correspondence, and details do not repeat them here referring to the description of above-described embodiment one.
It should be noted that among the said system embodiment that included unit is just divided according to function logic, but is not limited to above-mentioned division, as long as can realize corresponding function; In addition, the concrete title of each functional unit also just for the ease of mutual differentiation, is not limited to protection scope of the present invention.
In addition, one of ordinary skill in the art will appreciate that all or part of step that realizes in the various embodiments described above method is to come the relevant hardware of instruction to finish by program, corresponding program can be stored in the computer read/write memory medium, described storage medium is such as ROM/RAM, disk or CD etc.
The above only is preferred embodiment of the present invention, not in order to limiting the present invention, all any modifications of doing within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. the call method of a special number is characterized in that, described method comprises:
Judge whether the current number of calling out belongs to default special number;
If described current number belongs to default special number, then receive the user voice signal of input;
Described user voice signal is converted into the physical coordinates of standard code corresponding on the dual tone multi-frequency dtmf keyboard;
Simulate described physical coordinates and be in the button operation of the dtmf key dish of focus condition.
2. the method for claim 1 is characterized in that, before whether the current number that described judgement is called out belongs to default special number, also comprises:
Described default special number is set.
3. method as claimed in claim 2 is characterized in that, described described default special number is set before or after, also comprise:
It is corresponding one by one with the respective physical coordinate that described standard code is set.
4. such as claim 1,2 or 3 described methods, it is characterized in that, described described user voice signal be converted on the dual tone multi-frequency dtmf keyboard physical coordinates of corresponding standard code, be specially:
According to receiving described user voice signal, described user voice signal is converted into literal code;
Contrast described literal code and whether described standard code mates, if not, prompting user voice signal identification error then continues to receive user voice signal;
If described literal code and described standard code coupling are obtained the physical coordinates corresponding with the standard code of described literal code coupling.
5. method as claimed in claim 4 is characterized in that, after the described physical coordinates of described simulation is in the button operation of dtmf key dish of focus condition, also comprises:
According to the default conclusion tone signal that receives or response onhook event, finish the processing to the voice signal of input.
6. the communicator of a special number is characterized in that, described device comprises:
The special number judging unit is used for judging whether the current number of calling out belongs to default special number;
The user voice signal receiving element belongs to default special number if be used for current number, then receives the user voice signal of input;
The voice conversion unit is for the physical coordinates that described user voice signal is converted into standard code corresponding on the dual tone multi-frequency dtmf keyboard;
The button analogue unit is used for simulating the button operation that described physical coordinates is in the dtmf key dish of focus condition.
7. method as claimed in claim 6 is characterized in that, described device comprises:
The special number setting unit is used for arranging described default special number.
8. method as claimed in claim 7 is characterized in that, described device comprises:
Correspondence setting unit, it is corresponding one by one with the respective physical coordinate to be used for that described standard code is set.
9. such as claim 6,7 or 8 described methods, it is characterized in that described voice conversion unit comprises:
The voice conversion module is used for according to receiving described user voice signal described user voice signal being converted into literal code;
The standard code matching module is used for contrasting described literal code and whether described standard code mates, and if not, prompting user voice signal identification error then continues to receive user voice signal;
The physical coordinates acquisition module if be used for described literal code and described standard code coupling, obtains the physical coordinates corresponding with the standard code of described literal code coupling.
10. method as claimed in claim 9 is characterized in that, described device comprises:
The end of conversation unit is used for finishing the processing to the voice signal of input according to the default conclusion tone signal that receives or response onhook event.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210378770.0A CN102917143B (en) | 2012-10-09 | 2012-10-09 | A kind of call method of special number and device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210378770.0A CN102917143B (en) | 2012-10-09 | 2012-10-09 | A kind of call method of special number and device |
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| CN102917143A true CN102917143A (en) | 2013-02-06 |
| CN102917143B CN102917143B (en) | 2016-01-27 |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103402028A (en) * | 2013-07-23 | 2013-11-20 | 广东欧珀移动通信有限公司 | Method and device for selecting services in service calls |
| CN104301522A (en) * | 2014-09-19 | 2015-01-21 | 联想(北京)有限公司 | Information input method in communication and communication terminal |
| CN105529038A (en) * | 2014-10-21 | 2016-04-27 | 阿里巴巴集团控股有限公司 | Method and system for processing users' speech signals |
| KR20160048602A (en) * | 2014-10-25 | 2016-05-04 | 박남태 | The security input method and apparatus of voice control for display device |
| CN105895094A (en) * | 2015-11-26 | 2016-08-24 | 乐视移动智能信息技术（北京）有限公司 | Service acquiring method and device |
| WO2017197650A1 (en) * | 2016-05-20 | 2017-11-23 | 华为技术有限公司 | Method and device for interaction in call |
| CN111405116A (en) * | 2020-03-23 | 2020-07-10 | Oppo广东移动通信有限公司 | Method and terminal for visualizing call information and computer storage medium |
| CN112671974A (en) * | 2019-09-27 | 2021-04-16 | 成都鼎桥通信技术有限公司 | Method for processing special voice call in communication system |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103402028A (en) * | 2013-07-23 | 2013-11-20 | 广东欧珀移动通信有限公司 | Method and device for selecting services in service calls |
| CN104301522A (en) * | 2014-09-19 | 2015-01-21 | 联想(北京)有限公司 | Information input method in communication and communication terminal |
| CN105529038A (en) * | 2014-10-21 | 2016-04-27 | 阿里巴巴集团控股有限公司 | Method and system for processing users' speech signals |
| KR20160048602A (en) * | 2014-10-25 | 2016-05-04 | 박남태 | The security input method and apparatus of voice control for display device |
| KR101627936B1 (en) | 2014-10-25 | 2016-06-07 | 박남태 | The security input method and apparatus of voice control for display device |
| CN105895094A (en) * | 2015-11-26 | 2016-08-24 | 乐视移动智能信息技术（北京）有限公司 | Service acquiring method and device |
| WO2017197650A1 (en) * | 2016-05-20 | 2017-11-23 | 华为技术有限公司 | Method and device for interaction in call |
| CN107852436A (en) * | 2016-05-20 | 2018-03-27 | 华为技术有限公司 | Exchange method and equipment in call |
| US10965800B2 (en) | 2016-05-20 | 2021-03-30 | Huawei Technologies Co., Ltd. | Interaction method in call and device |
| CN112671974A (en) * | 2019-09-27 | 2021-04-16 | 成都鼎桥通信技术有限公司 | Method for processing special voice call in communication system |
| CN111405116A (en) * | 2020-03-23 | 2020-07-10 | Oppo广东移动通信有限公司 | Method and terminal for visualizing call information and computer storage medium |
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| CN102917143B (en) | 2016-01-27 |
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Address after: Changan town in Guangdong province Dongguan 523860 usha Beach Road No. 18 Patentee after: GUANGDONG OPPO MOBILE TELECOMMUNICATIONS Corp.,Ltd. Address before: Changan town in Guangdong province Dongguan 523841 usha Beach Road No. 18 Patentee before: GUANGDONG OPPO MOBILE TELECOMMUNICATIONS Corp.,Ltd. |
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