CN102665016A - User-defined interactive voice question-answer implementation method based on cloud computing - Google Patents
User-defined interactive voice question-answer implementation method based on cloud computing Download PDFInfo
- Publication number
- CN102665016A CN102665016A CN2012101168918A CN201210116891A CN102665016A CN 102665016 A CN102665016 A CN 102665016A CN 2012101168918 A CN2012101168918 A CN 2012101168918A CN 201210116891 A CN201210116891 A CN 201210116891A CN 102665016 A CN102665016 A CN 102665016A
- Authority
- CN
- China
- Prior art keywords
- application system
- interactive voice
- answer
- question
- voice question
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a user-defined interactive voice question-answer implementation method based on cloud computing. The method includes the steps of user definition of an interactive voice question-answer application system, generation of the interactive voice question-answer application system, deployment and detection of the interactive voice question-answer application system, and connection of the interactive voice question-answer application system with a public telephone network. The method enables any enterprise even individuals to easily set up the interactive voice question-answer application system, and users can set up a virtual reception operator satisfying business and services of companies and enterprises even individuals according to requirements of the users. By means of cloud computing, user groups can share complex modules of voice generation, voice recognition engine and the like and expensive equipment of network systems, public telephone network relays and the like in terms of software and hardware systems, functions and prices according to respective requirements of the user groups. Therefore, the interactive voice question-answer application system is applicable and affordable to small and medium sized companies, enterprises and organizations.
Description
Technical field
Integrated and the incorporate communication service technological system that the present invention relates to computer and communication system is integrated, in particular to a kind of self-defined interactive voice question and answer implementation method based on cloud computing.
Background technology
IVR (interactive voice question and answer) is the new trend of computer nowadays science and telecommunications science and technology---the important content of UC (real-time incorporate communication service is to optimize operation flow).Prediction address according to the most authoritative market survey data company International Data Corporation (IDC) in the world shows that 2012, UC will reach 27,300,000,000 dollars in global traffic carrying capacity.Speech recognition in the utilization of IVR technology is a cross discipline, and related field comprises: signal processing, pattern recognition, probability theory and information theory, sound generating mechanism and hearing mechanism, artificial intelligence or the like.Speech recognition technology together becomes with speech synthesis technique realizes that the man machine language communicates by letter, and establishes necessary two key technologies of IVR voice system of listening and saying ability.
Any one invention if break away from market, perhaps breaks away from the practice that promotes social progress, will be meaningless, does not have vitality.In recent years, the business of virtual office is very fast in development all over the world, in big cities such as BeiJing, China, Shanghai swift and violent growth momentum is arranged also.Professional after launch the virtual office, the telephone operator of office (company) sets up the matter of utmost importance that must take in exactly.In addition, also have various medium-sized and small enterprises, even if having the office of oneself, from considering of operation cost, the phone that can not set up a company foreground to come sole duty to manage business and come and go specially.The selection that virtual operator Cheng Liao overcomes the above problems.
Current, the IVR system has obtained in many fields of western developed countries such as the U.S. using widely.Because it is very extensive to set up the related technical field of such system; Comprised from computer software and hardware; The computer network road technique of local and wide area is to cutting edge technologies such as IP phone and public telephone network interfaces of new generation, so need the specialized personnel of set various aspects.And safeguard and keep such system that the technical staff that also will keep certain strength, and the fund that need put into effect are continuously constantly updated.So, even if in developed country, have only some that fiscal solvency and the major company or the enterprise that grasp high-tech strength are arranged, just possibly drop into actual the use to it.
Summary of the invention
The objective of the invention is to actual needs to SME users crowd; A kind of self-defined interactive voice question and answer implementation method based on cloud computing is provided; Help SME users' design to set up one and satisfy the company and enterprise of own commerce, professional running and even virtual foreground operator of individual; Let small and medium size companies, enterprise and organization can use the IVR application system, and such application system of supporting.
Technical scheme of the present invention is following:
The present invention provides a kind of self-defined interactive voice question and answer implementation method based on cloud computing, may further comprise the steps:
One, User Defined interactive voice question and answer application system:
(1-1) selected route direction, what confirm foundation is to breathe out or the application of incoming call;
(1-2) salutatory of company and enterprise's interactive voice question and answer application system is write in design;
(1-3) structure of selective system; From vertically, structural design have single series connection series with double-deck to multilayer parallel connection series; From laterally, structural design is multinomial selection drive-type of menu and question-response drive-type;
(1-4) level of selective system flow process, and design the question and answer of the voice of each level;
(1-5) the problem question sentence of design level, system will generate the prompting question sentence of voice in view of the above automatically, and according to answering the reminder-data storehouse, the audio file of recording in advance mated, and play in the entering interactive voice question and answer application system;
(1-6) the expectation sentence collection of design Chinese speech identification, the program of grammer at random of the speech recognition of interactive voice question and answer application system just produces thus automatically;
(1-7) select operation and voice suggestion after design can't recognizing voice be answered;
(1-8) design selected is answered operation and the flow process when meeting expectation sentence collection, and promises to be connected with the next stage layer;
If (1-9) accomplished each design selected at different levels, the END of application system is write in user's design; User-defined design process finishes, the data deposit;
Two, the generation of interactive voice question and answer application system:
(2-1) deposit the user-defined data of describing in interactive voice question and answer database; Generate simultaneously automatically a unique number, so that in the environment of cloud computing, be able to correctly discern, start and stop related with it all software programs and all kinds of server, network hardware equipment;
(2-2) from interactive voice question and answer database, read user-defined design alternative, confirm type of application: breathe out or incoming call, confirm the structure and the level counting of interactive voice question and answer application system; According to custom data, from interactive voice question and answer database, access corresponding application system framework and workflow procedure module;
(2-3) generate the salutatory of voice according to user-defined salutatory; If the user has the audio file of recording then imports, at first play to Automatic Program the salutatory of prescoring; When recording file lacks, just play the sound that computer speech generates;
(2-4) according to user-defined structure, produce the voice menu or the question sentence of interactive voice question and answer application system automatically, and set up branch, the classification mechanism of decision systems trend in view of the above;
During (2-5) by User Defined selected design certain, the voice question that the question sentence in the dialogue of certain grade interactive voice question and answer produces interactive voice question and answer application system; If the user has the audio file of recording then imports, make it to combine;
(2-6), produce the grammer program module of speech recognition according to user-defined speech recognition expectation sentence collection;
(2-7) with the custom data be foundation, the voice suggestion during voice answering that generation can't be discerned, and corresponding system flow or action;
(2-8) according to user-defined flow process, the system operation when expectation is satisfied in the answer that produce to form these corresponding levels: or the interactive voice question and answer of switching next stage or transmit forward call or issue voice messaging or Query Database or set up purchase order even start certain system program;
Whether the generation work that (2-9) detects these corresponding levels is accomplished; If no, then following back step (1-4) proceeds;
If (2-10) above-mentioned work branch is classified to whole completion; Then produce the end speech sentences of interactive voice question and answer application system, zero clearing in the holder of each server, and carry out and close interactive voice question and answer application system; Hang up the telephone all actions of data deposit;
Three, the deployment of interactive voice question and answer application system, detection, connection public telephone network:
(3-1) from the User Defined scheme database, read each item design parameter;
(3-2), provide an identification label unique in whole cloud computing system to each user-defined interactive voice question and answer application system; And the program name of giving a concrete practical significance;
The data that (3-3) provide according to interactive voice question and answer application system deployment file in the cloud computing server crowd, are found out the computer applied algorithm server through system authentication categorizedly;
The main program of the interactive voice question and answer application system that (3-4) will generate automatically and various support Documents Department are deployed to specific position in this computer program server;
(3-5) register the interactive voice question and answer application system disposed in server zone, make application program can be in the application library of setting up in advance close coincideing can be arranged with the running of whole system;
(3-6) according to custom data, confirm the road direction of dialing of interactive voice question and answer application system; If the application system of incoming call will be got the application system that a number assignment is given this incoming call in the multichannel cable number set that telecommunication department inserts;
(3-7) search the COM1 that apps server can be used, give interactive voice question and answer application system then; The application system that phone is dialled in then can be waited at this designated port and intercepted, in case there is making call to arrive the number of application system configuration, the IP interchanger is this compunication port of call request route guiding; Application system is then connected phone, and the application program of human-computer interaction will begin to carry out by the flow process of design, the outer in this way interactive voice question and answer application system of calling out of dialling; Then call out the request that is external to public telephone network; Port is seen off thus, via the gateway of telephone network, receives the telecommunication junction cable; And the entering public telephone network, connect target phone or mobile phone;
(3-8) start setting program, for interactive voice question and answer application system is set in the end points in the cloud computing system; The computer communication port of configuration cooperates formation to connect the couplet target corresponding to certain specific interactive voice question and answer application system in the end points of this setting and the step (2-7); Each client's interactive voice question and answer application system all will produce such couplet target that connects;
(3-9) with above accomplish deployment is set, such as the end points of IP address, compunication port and the application system of telephone number, utilization server,, register and write the PBX management system with the hypervisor of IP PBX telephone exchange;
(3-10) gateway of public telephone is set; The element that these systems of topology of the parameter of the setting of dial plan that be provided with to give interactive voice question and answer application system, SIP, SIP trunk and voip network are connected with outer net is set in the gateway, and the startup test program is tested;
After (3-11) above-mentioned deployment is accomplished, deployment parameters is set to each item and is stored in the deployment parameters database;
(3-12) start interactive voice question and answer application system, deployment configuration work is accomplished.
Useful technique effect of the present invention is:
Cloud computing is the trend that world today's computer science is used.Made as required is exactly the key concept of cloud computing.The present invention lets the user group by separately requiredly from software and hardware system, on the function and on the price, share expensive device such as module, network system, public telephone network relaying such as complicated speech production, speech recognition engine.The present invention develops characteristics and the benefit of developing cloud computing fully; The cutting edge technology (Cutting Edge Technologies) of cloud computing technology (Cloud Computing), computer communication technology, computer software programming technology, data base querying administrative skill, Chinese speech being discerned technology, remote internet and local wire/wireless networking technology, the public telephone network communication technology, VoIP-Voice Over IP and the IP PBX/PBX multi-door subjects such as (telephone exchanges) of (ASR) and speech production (TTS) organically combines, thereby can make the user only just can change practical voice application system into through simple selection.The specific action that converts user's design and demand into system: or call automatically, automatic reception phone, forward call; Or data are read, write the database that satisfies the client traffic demand; Or become voice output, phonetic entry to become numeral and data the data transaction; Or start telephonograph equipment record voice signal, start broadcaster and broadcast audio file of real-time recording and prerecording or the like.When utilization the present invention generated the IVR application system, the system operation that is taken place, motion flow came selected the setting by user oneself entirely.The present invention has simplified the new and multi-disciplinary complexity of high-tech abstruse point involved when setting up IVR application system of generation, makes vast client can have the IVR application system that meets own commerce or business demand easily.
Description of drawings
Fig. 1 is the structural representation of interactive voice question and answer application system.
Fig. 2 is the operating procedure flow chart of User Defined interactive voice question and answer application system.
Fig. 3 is the deployment flow process of interactive voice question and answer application system, and the flow chart that detects, connects public telephone network.
The structural topology of Fig. 4 interactive voice question and answer application system network be connected sketch map.
Embodiment
Further specify below in conjunction with the accompanying drawing specific embodiments of the invention.
As shown in Figure 1, the establishment of interactive voice question and answer application system of the present invention is by following three big parts:
(1) user oriented self-defined internet application (Web FormApplication);
(2) the automatic generation of interactive voice question and answer application system (IVR Application Generating Engine);
(3) guiding of computer system and digital telephone system be connected (Setting Ports and Routing Calls);
One, user oriented self-defined internet application (Web FormApplication).
Information input, function selecting, the route that the client gets into self-defined internet application system by user interface sets and speech recognition generates functional modules such as design, and the system for tracking program is guided the voice telephone traffic system that satisfies own business demand that accomplishes.The user who uses this functional module is just as the own building sketch of oneself design: according to sample, select building type, selected courtyard towards, set building inner room general layout, design the interior and exterior finishes scheme.In case sketch is decided on a verdict, various designs and selection are accomplished, and data will be deposited in the database at once.Then, in one or two minute, the system of creating according to the present invention will become beautiful " building " to the self-designed sketch of client--interactive voice question and answer application system.
As shown in Figure 2, in the process of user's design selected interactive voice question and answer (IVR) application system, of the present invention designing program experienced following key step with the guiding user:
(1) selected route direction.According to the selection of this step, IVR system among the present invention generates engine, just can know that what will set up is exhalation (outbound) or the application of incoming call (Inbound).
(2) IVR phone application system of company and enterprise salutatory (Company ' s Greeting) is write in design.
(3) structure of selective system.Be designed with a plurality of frameworks that can satisfy the utilization of most of customer demand in the system of the present invention, the user only needs to select one of which just can according to the requirement of oneself.
(a) from vertically, structural design have single series connection series with double-deck to multilayer parallel connection series.
(b) from laterally, structural design is multinomial selection drive-type of menu and question-response drive-type.
(4) level of selective system flow process, and begin to design the question and answer of the voice of each level.
(5) the problem question sentence of design level.System will generate the prompting question sentence of voice in view of the above automatically, and according to answering the reminder-data storehouse, just can the audio file of recording in advance be mated, and play in the entering IVR application system.
(6) the expectation sentence collection of design Chinese speech identification.The program of grammer at random of the speech recognition of application system just produces thus automatically.
(7) select operation and voice suggestion after design can't recognizing voice be answered.
(8) design selected is answered operation and the flow process when meeting expectation sentence collection, and promises to be connected with the next stage layer.
(9) if accomplished each design selected at different levels, the END (Say Goodbye) of application system is write in system's guiding user design.User-defined design process finishes, the data deposit, and the user closes the Web browser of application program, withdraws from the User Defined system.
Two, the automatic generation of interactive voice question and answer application system (IVR Application Generating Engine).
(1) in the describing data and deposits the IVR database in of user's design alternative; The system that the present invention creates will automatically generate a unique number (ID); So that in the environment of cloud computing, be able to correctly to discern, start and stop related with it all software programs and all kinds of server, network hardware equipment.
Design alternative when (2) from database, reading User Defined is confirmed type of application: breathe out or incoming call, confirm the structure (how is the structure should be) and the level counting (how many level) of application system.According to these custom datas, from database, access corresponding application system framework and workflow procedure module.
(3) salutatory of writing according to design generates the salutatory of voice.If the user has the audio file of recording then in the import system, at first plays to Automatic Program the salutatory of prescoring; When recording file lacks, just play the sound that computer speech generates.What relate to here is the conversion of TTS (Text to Speech), and the play-back technology of audio signal.
(4), produce the voice menu or the question sentence of IVR system automatically according to the structure of design.And set up the branch of decision systems trend in view of the above, classification mechanism.
Selected certain that designs is propped up the voice question (TTS) that the question sentence in the dialogue of certain grade IVR (Question and Answer) produces application system when (5) being designed by User Defined.If the user has the audio file of recording then in the import system, makes it to combine.
(6) according to the speech recognition expectation sentence collection of user's design, produce the grammer program module of speech recognition.
(7) design data with the user is a foundation, the voice suggestion during voice answering that generation can't be discerned, and corresponding system flow or action.
(8), produce the system operation of the answer that forms these corresponding levels when satisfying expectation automatically according to user's flow scheme design: or the IVR of switching next stage or transmit forward call or issue voice (product) information or Query Database or set up purchase order even start certain system program.
Whether the generation work that (9) detects these corresponding levels is accomplished, if do not have, follows back step (4) and proceeds.
(10) if above-mentioned work branch is classified to whole completion, just produce the end speech sentences of system, zero clearing in the holder of each server, and carry out and close application system, hang up the telephone all actions of data deposit.
Three, the guiding of computer system and digital telephone system be connected (Setting Ports and Routing Calls).
Plan can move number and use system in thousand, ten thousand voice IVR program in the cloud computing group of planes that the present invention relates to, and the system behind each User Defined of deployment issue automatically is the technological emphasis that the software and hardware system of a key is integrated.And how the interactive voice question and answer application system after disposing correctly is connected with the public telephone network of outside line according to the design alternative of route, and the self-defined interactive voice question and answer application system of the closing of the circuit correspondence that the outer phone of dialling the closing of the circuit target of breathing out or mobile phone, incoming call are called in is the most important thing especially.
As shown in Figure 3; In user's design alternative after the IVR application system of oneself wanting; The system of the invention will design conversion and produce the system that can drop into practicality; Next system of the present invention is in whole software and hardware system, and the step of following following foundation is carried out the work of the deployment issue of application system:
(1) at first be from the User Defined scheme database, to read each item design parameter.
(2) to each user-defined application system, provide an identification label unique in whole cloud computing system, and the program name of giving a concrete practical significance.
(3) data that provide according to the system deployment file in the cloud computing server crowd, are found out the computer applied algorithm server through system authentication categorizedly.
The main program of the IVR application system that (4) will generate automatically and various support Documents Department are deployed to specific position in this computer program server.
(5) register the application system disposed in server zone, make application program can be in the application library of setting up in advance close coincideing can be arranged with the running of whole system.
(6), confirm the road direction of dialing of IVR application system according to the data of design.If the application system of incoming call, the application system that a number assignment is given this incoming call will be got by system of the present invention in the multichannel cable number set that telecommunication department inserts.
(7) search the COM1 that apps server can be used, give the IVR voice application system then.The application system that phone is dialled in then can be waited at this designated port and intercepted; In case there is making call to arrive the number of application system configuration; The IP interchanger is this compunication port of call request route guiding; Application system is then connected phone, and the application program of human-computer interaction will begin to carry out by the flow process of design.The outer in this way voice telephony system of calling out of dialling is then called out the request that is external to public telephone network, and port is seen off thus; Gateway via telephone network; Receive telecommunication trunk line (Trunks) cable, and get into public telephone network (PSTN), connect target phone or mobile phone.
(8) start-up system setting program is for application program system is set in the end points (Application Endpoint) in the self-defined IVR cloud computing system.The computer communication port that disposes in the end points of this setting and the last step cooperates in the system of being formed on and joins target (Contact Object) corresponding to connecing of certain specific self-defined IVR application system.Each application client system all will produce such couplet target that connects.
(9) with above accomplish deployment is set, such as telephone number, the IP address of utilization server; The compunication port; With the end points of application system, with the hypervisor of IP PBX telephone exchange, registration writes the PBX management system; With the route guiding of turnover phone in the assurance system, the smoothness of changing of stopping breaking off a friendship is with correct.
(10) gateway (PSTN Gateway) of public telephone is set.The element that the topology sorts of systems such as (topology) of the parameter of the setting of dial plan (Dial Plan) that be provided with to give application system, SIP (agreement of initiation session), SIP trunk and voip network is connected with outer net is set in the gateway, and starts test program thereupon and test.
(11) after above-mentioned deployment is accomplished, each item is set in the deployment parameters database that deployment parameters is stored in system.
(12) start self-defined interactive voice question and answer application system, deployment configuration work is accomplished.
As shown in Figure 4, operation when system structure design of the present invention is supported hundreds of IVR application system.And can stacked like a cork increase system equipment, at an easy rate system is carried out dilatation and increase the calculation process ability of system.
In view of above-mentioned design, the present invention can let any enterprise even individual have the IVR application system like a cork.The user can use the user program of system of the present invention, fills in selection by the requirement of oneself, just can accomplish design.The present invention is on the characteristics of computer cloud computing, and developmental research forms, and has the monolithic architecture characteristic of On Demand, realizes user's shared system resource.The design compilation of software and hardware of the present invention, the connection of network architecture, the complexity that generates the IVR system, be provided with deployment becomes the processing procedure of automation and the result of quick formation application system.
Above-described only is preferred implementation of the present invention, the invention is not restricted to above embodiment.Be appreciated that other improvement and variation that those skilled in the art directly derive or associate under the prerequisite that does not break away from basic design of the present invention, all should think to be included within protection scope of the present invention.
Claims (1)
1. self-defined interactive voice question and answer implementation method based on cloud computing is characterized in that may further comprise the steps:
One, User Defined interactive voice question and answer application system:
(1-1) selected route direction, what confirm foundation is to breathe out or the application of incoming call;
(1-2) salutatory of company and enterprise's interactive voice question and answer application system is write in design;
(1-3) structure of selective system; From vertically, structural design have single series connection series with double-deck to multilayer parallel connection series; From laterally, structural design is multinomial selection drive-type of menu and question-response drive-type;
(1-4) level of selective system flow process, and design the question and answer of the voice of each level;
(1-5) the problem question sentence of design level, system will generate the prompting question sentence of voice in view of the above automatically, and according to answering the reminder-data storehouse, the audio file of recording in advance mated, and play in the entering interactive voice question and answer application system;
(1-6) the expectation sentence collection of design Chinese speech identification, the program of grammer at random of the speech recognition of interactive voice question and answer application system just produces thus automatically;
(1-7) select operation and voice suggestion after design can't recognizing voice be answered;
(1-8) design selected is answered operation and the flow process when meeting expectation sentence collection, and promises to be connected with the next stage layer;
If (1-9) accomplished each design selected at different levels, the END of application system is write in user's design; User-defined design process finishes, the data deposit;
Two, the generation of interactive voice question and answer application system:
(2-1) deposit the user-defined data of describing in interactive voice question and answer database; Generate simultaneously automatically a unique number, so that in the environment of cloud computing, be able to correctly discern, start and stop related with it all software programs and all kinds of server, network hardware equipment;
(2-2) from interactive voice question and answer database, read user-defined design alternative, confirm type of application: breathe out or incoming call, confirm the structure and the level counting of interactive voice question and answer application system; According to custom data, from interactive voice question and answer database, access corresponding application system framework and workflow procedure module;
(2-3) generate the salutatory of voice according to user-defined salutatory; If the user has the audio file of recording then imports, at first play to Automatic Program the salutatory of prescoring; When recording file lacks, just play the sound that computer speech generates;
(2-4) according to user-defined structure, produce the voice menu or the question sentence of interactive voice question and answer application system automatically, and set up branch, the classification mechanism of decision systems trend in view of the above;
During (2-5) by User Defined selected design certain, the voice question that the question sentence in the dialogue of certain grade interactive voice question and answer produces interactive voice question and answer application system; If the user has the audio file of recording then imports, make it to combine;
(2-6), produce the grammer program module of speech recognition according to user-defined speech recognition expectation sentence collection;
(2-7) with the custom data be foundation, the voice suggestion during voice answering that generation can't be discerned, and corresponding system flow or action;
(2-8) according to user-defined flow process, the system operation when expectation is satisfied in the answer that produce to form these corresponding levels: or the interactive voice question and answer of switching next stage or transmit forward call or issue voice messaging or Query Database or set up purchase order even start certain system program;
Whether the generation work that (2-9) detects these corresponding levels is accomplished; If no, then following back step (1-4) proceeds;
If (2-10) above-mentioned work branch is classified to whole completion; Then produce the end speech sentences of interactive voice question and answer application system, zero clearing in the holder of each server, and carry out and close interactive voice question and answer application system; Hang up the telephone all actions of data deposit;
Three, the deployment of interactive voice question and answer application system, detection, connection public telephone network:
(3-1) from the User Defined scheme database, read each item design parameter;
(3-2), provide an identification label unique in whole cloud computing system to each user-defined interactive voice question and answer application system; And the program name of giving a concrete practical significance;
The data that (3-3) provide according to interactive voice question and answer application system deployment file in the cloud computing server crowd, are found out the computer applied algorithm server through system authentication categorizedly;
The main program of the interactive voice question and answer application system that (3-4) will generate automatically and various support Documents Department are deployed to specific position in this computer program server;
(3-5) register the interactive voice question and answer application system disposed in server zone, make application program can be in the application library of setting up in advance close coincideing can be arranged with the running of whole system;
(3-6) according to custom data, confirm the road direction of dialing of interactive voice question and answer application system; If the application system of incoming call will be got the application system that a number assignment is given this incoming call in the multichannel cable number set that telecommunication department inserts;
(3-7) search the COM1 that apps server can be used, give interactive voice question and answer application system then; The application system that phone is dialled in then can be waited at this designated port and intercepted, in case there is making call to arrive the number of application system configuration, the IP interchanger is this compunication port of call request route guiding; Application system is then connected phone, and the application program of human-computer interaction will begin to carry out by the flow process of design, the outer in this way interactive voice question and answer application system of calling out of dialling; Then call out the request that is external to public telephone network; Port is seen off thus, via the gateway of telephone network, receives the telecommunication junction cable; And the entering public telephone network, connect target phone or mobile phone;
(3-8) start setting program, for interactive voice question and answer application system is set in the end points in the cloud computing system; The computer communication port of configuration cooperates formation to connect the couplet target corresponding to certain specific interactive voice question and answer application system in the end points of this setting and the step (2-7); Each client's interactive voice question and answer application system all will produce such couplet target that connects;
(3-9) with above accomplish deployment is set, such as the end points of IP address, compunication port and the application system of telephone number, utilization server,, register and write the PBX management system with the hypervisor of IP PBX telephone exchange;
(3-10) gateway of public telephone is set; The element that these systems of topology of the parameter of the setting of dial plan that be provided with to give interactive voice question and answer application system, SIP, SIP trunk and voip network are connected with outer net is set in the gateway, and the startup test program is tested;
After (3-11) above-mentioned deployment is accomplished, deployment parameters is set to each item and is stored in the deployment parameters database;
(3-12) start interactive voice question and answer application system, deployment configuration work is accomplished.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210116891.8A CN102665016B (en) | 2012-04-19 | 2012-04-19 | User-defined interactive voice question-answer implementation method based on cloud computing |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210116891.8A CN102665016B (en) | 2012-04-19 | 2012-04-19 | User-defined interactive voice question-answer implementation method based on cloud computing |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102665016A true CN102665016A (en) | 2012-09-12 |
| CN102665016B CN102665016B (en) | 2014-05-07 |
Family
ID=46774425
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210116891.8A Expired - Fee Related CN102665016B (en) | 2012-04-19 | 2012-04-19 | User-defined interactive voice question-answer implementation method based on cloud computing |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102665016B (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103795876A (en) * | 2012-10-29 | 2014-05-14 | 殷程 | Intelligent voice script |
| CN104517609A (en) * | 2013-09-27 | 2015-04-15 | 华为技术有限公司 | Voice recognition method and device |
| CN105912626A (en) * | 2016-04-08 | 2016-08-31 | 中山艾华企业管理咨询有限公司 | Online voice consultation system |
| CN106782549A (en) * | 2015-11-20 | 2017-05-31 | 通用汽车环球科技运作有限责任公司 | Method and system for docking voice dialogue frame and new application |
| CN107331383A (en) * | 2017-06-27 | 2017-11-07 | 苏州咖啦魔哆信息技术有限公司 | One kind is based on artificial intelligence telephone outbound system and its implementation |
| CN108492823A (en) * | 2018-03-07 | 2018-09-04 | 广东思派康电子科技有限公司 | A kind of ordering song by voice interactive system and ordering song by voice exchange method |
| CN110534096A (en) * | 2019-08-22 | 2019-12-03 | 北京技德系统技术有限公司 | A kind of artificial intelligent voice recognition methods and system based on microcontroller |
| CN111194026A (en) * | 2019-12-20 | 2020-05-22 | 上海淇玥信息技术有限公司 | Information sending method and device and electronic equipment |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20070071220A1 (en) * | 2002-04-25 | 2007-03-29 | Bilcare, Inc. | Systems, Methods and Computer Program Products for Designing, Deploying and Managing Interactive Voice Response (IVR) Systems |
| CN101166212A (en) * | 2006-10-19 | 2008-04-23 | 华为技术有限公司 | A method and system for realizing graphic display of interactive voice response system |
| US20110158392A1 (en) * | 2009-12-31 | 2011-06-30 | International Business Machines Corporation | Interactive voice response (ivr) cloud user interface |
-
2012
- 2012-04-19 CN CN201210116891.8A patent/CN102665016B/en not_active Expired - Fee Related
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20070071220A1 (en) * | 2002-04-25 | 2007-03-29 | Bilcare, Inc. | Systems, Methods and Computer Program Products for Designing, Deploying and Managing Interactive Voice Response (IVR) Systems |
| CN101166212A (en) * | 2006-10-19 | 2008-04-23 | 华为技术有限公司 | A method and system for realizing graphic display of interactive voice response system |
| US20110158392A1 (en) * | 2009-12-31 | 2011-06-30 | International Business Machines Corporation | Interactive voice response (ivr) cloud user interface |
Non-Patent Citations (1)
| Title |
|---|
| 彭小玲，傅秀芬: "基于IMS的交互式语音及视频应答系统的研究", 《计算机技术与发展》, 14 June 2011 (2011-06-14) * |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103795876A (en) * | 2012-10-29 | 2014-05-14 | 殷程 | Intelligent voice script |
| CN104517609A (en) * | 2013-09-27 | 2015-04-15 | 华为技术有限公司 | Voice recognition method and device |
| CN106782549A (en) * | 2015-11-20 | 2017-05-31 | 通用汽车环球科技运作有限责任公司 | Method and system for docking voice dialogue frame and new application |
| CN105912626A (en) * | 2016-04-08 | 2016-08-31 | 中山艾华企业管理咨询有限公司 | Online voice consultation system |
| CN107331383A (en) * | 2017-06-27 | 2017-11-07 | 苏州咖啦魔哆信息技术有限公司 | One kind is based on artificial intelligence telephone outbound system and its implementation |
| CN108492823A (en) * | 2018-03-07 | 2018-09-04 | 广东思派康电子科技有限公司 | A kind of ordering song by voice interactive system and ordering song by voice exchange method |
| CN110534096A (en) * | 2019-08-22 | 2019-12-03 | 北京技德系统技术有限公司 | A kind of artificial intelligent voice recognition methods and system based on microcontroller |
| CN111194026A (en) * | 2019-12-20 | 2020-05-22 | 上海淇玥信息技术有限公司 | Information sending method and device and electronic equipment |
| CN111194026B (en) * | 2019-12-20 | 2023-02-24 | 上海淇玥信息技术有限公司 | Information sending method and device and electronic equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102665016B (en) | 2014-05-07 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102665016B (en) | User-defined interactive voice question-answer implementation method based on cloud computing | |
| US20210004825A1 (en) | System and method for automated scheduling using agent assist within a cloud-based contact center | |
| CN105592237B (en) | A kind of method, apparatus and intelligent customer service robot of session switching | |
| US10182154B2 (en) | Method and apparatus for using a search engine advantageously within a contact center system | |
| CN201504266U (en) | User voice processing system based on telephone bank | |
| CN107331383A (en) | One kind is based on artificial intelligence telephone outbound system and its implementation | |
| CN111192060A (en) | Electric power IT service-based full-channel self-service response implementation method | |
| US8391445B2 (en) | Caller identification using voice recognition | |
| US20090207980A1 (en) | System and method for externally mapping an interactive voice response menu | |
| CN103078995A (en) | Customizable individualized response method and system used in mobile terminal | |
| US20080037745A1 (en) | Systems, Methods, And Media For Automated Conference Calling | |
| CN107222645A (en) | A kind of method and system of workflow access | |
| CN101334999A (en) | Chinese speech recognizing system and method thereof | |
| CN113095852B (en) | Self-service distribution and service system through intelligent voice | |
| CN108418979B (en) | Telephone traffic continuation prompting method and device, computer equipment and storage medium | |
| WO2009100444A1 (en) | Methods and apparatus for exhange of electronic communications | |
| US20210006661A1 (en) | Carrier connect platform within a cloud-based contact center | |
| Albataineh et al. | Why Companies in Jordan Should Adopt e-Business Solutions? | |
| CN102523537A (en) | Communication service processing method based on enterprise switchboard system and enterprise switchboard system | |
| Volmar | Productive sounds. Touch-tone dialing, the rise of the call center industry and the politics of virtual voice assistants | |
| CN102946498A (en) | Multi-thread and multi-channel parallel interactive voice response (IVR) intelligent voice telephone group calling control method | |
| Hoang et al. | Design and implementation of a VoIP PBX integrated Vietnamese virtual assistant: a case study | |
| JP7064534B2 (en) | Autocall system and its method | |
| Torre et al. | User requirements on a natural command language dialogue system | |
| CN103533188A (en) | MCP telephone Internet surfing and listening system and method, and call center |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20140507 Termination date: 20170419 |
|
| CF01 | Termination of patent right due to non-payment of annual fee |