CN102665015A - Telephone booking system for hospital outpatient service - Google Patents
Telephone booking system for hospital outpatient service Download PDFInfo
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- CN102665015A CN102665015A CN2012101118139A CN201210111813A CN102665015A CN 102665015 A CN102665015 A CN 102665015A CN 2012101118139 A CN2012101118139 A CN 2012101118139A CN 201210111813 A CN201210111813 A CN 201210111813A CN 102665015 A CN102665015 A CN 102665015A
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- phone
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- outpatient service
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Abstract
The invention discloses a telephone booking system for a hospital outpatient service, belonging to the field of medical service. The telephone booking system for the hospital outpatient service is characterized in that: under the condition that available resources are made full use, available outpatient service procedures are analyzed and reformed, reduction of intermediate links of the outpatient service procedures is taken as a breakthrough, the outpatient service procedures of outpatients are reasonably arranged and simplified, the consciousness of active service is enhanced, and the time for the outpatient service procedures is shortened. The telephone booking system for the hospital outpatient service makes up a defect of three long procedures and one short procedure in the conventional outpatient registration, facilitates medical treatment of a majority of outpatients, improves a medical environment and has a relatively high practical value.
Description
Technical field
A kind of hospital outpatient system that reserves by phone belongs to the medical services field.
Background technology
Along with the progressively propelling of hospital information, traditional outpatient service operation flow can't satisfy around the hospital information system construction object of " with patient is the center, improves medical service quality ".Traditional professional outpatient service flow process is not from patient's angular arrangement treatment process; But let patient oneself deacclimatize each link of outpatient service flow process; Thereby bring the patient many inconvenience, also make some work of hospital be in no projected state, cause " three long one is short " phenomenon.Analyze the crowded reason of outpatient service, except the outpatient service amount was big, the patient was a basic reason in length ineffective time that outpatient service stops.The patient is depended on by the psychological feelings and the subjective assessment of service object the evaluation of medical services to a great extent simultaneously.Flow process is optimized in outpatient service then has very important meaning in this process.
Summary of the invention
A kind of hospital outpatient system that reserves by phone belongs to the medical services field.It is characterized in that: making full use of under the condition of existing resource, existing outpatient service operation flow is analyzed, transformed, is the breach with the intermediate link that reduces the outpatient service flow process; Rationally arrange patient's prescription on individual diagnosis flow process; Simplify the outpatient service flow process, strengthen the consciousness of taking the initiative in offering a hand, shorten the flow process time.
Further, a kind of hospital outpatient system that reserves by phone belongs to the medical services field.Wherein, the described system user of reserving by phone can use anywhere, needs only the voice reservation center that a phone is got to hospital, just can reserve by phone.
Further, a kind of hospital outpatient system that reserves by phone belongs to the medical services field.Wherein, The described system of reserving by phone comprises voice service system; Hospital sets up artificial telephone voice service system; Operator access in the platform doctor section office duty arrangement of externally announcing in certain time period and in each time period vacant number number situation, notify consultation time that the user selects oneself and oneself required training to preengage number.
Further, a kind of hospital outpatient system that reserves by phone belongs to the medical services field.Wherein, describedly reserve by phone system in use, the user must provide the identification card number of oneself.
Further, a kind of hospital outpatient system that reserves by phone belongs to the medical services field.Wherein, the described system's support of reserving by phone is preengage at times, and all data all the very first time upgrades in time.
Further, a kind of hospital outpatient system that reserves by phone belongs to the medical services field.Wherein, after described phone was accomplished, the patient can directly go to a doctor and need not wait in line again after hospital in the time period of appointment.The instant subscription information confirmed submitted to is recorded the information system of hospital to the reservation switching plane of registering to patient again by platform in the back of having reserved by phone, and guarantees the consistency of data, avoids the concurrent situation of data to produce.
Embodiment
A kind of hospital outpatient system that reserves by phone belongs to the medical services field.It is characterized in that: making full use of under the condition of existing resource, existing outpatient service operation flow is analyzed, transformed, is the breach with the intermediate link that reduces the outpatient service flow process; Rationally arrange patient's prescription on individual diagnosis flow process; Simplify the outpatient service flow process, strengthen the consciousness of taking the initiative in offering a hand, shorten the flow process time.
Doctor section office duty arrangement in certain time period that the user can externally announce through Help by Phone hospital and in each time period vacant number number, let the user can rationally arrange the own time and select own required number other; The voice reservation center of hospital of perhaps making a telephone call to is reserved by phone; Hospital sets up artificial telephone voice service system; Operator access in the platform doctor section office duty arrangement of externally announcing in certain time period and in each time period vacant number number situation, notify consultation time that the user selects oneself and oneself required training to preengage number; The patient is after outpatient service is gone to a doctor, and clinician according to circumstances can directly be carried out next further consultation reservation at the clinician station to the patient, and when the patient handled Discharge, the doctor in charge directly carried out the diagnosis and treatment result at the resident doctor station to the patient according to state of an illness needs and checks reservation.After the patient preengages success, can hold subscription information at the appointment subscription time and directly go to see a doctor.
The further consultation patient selects required doctor section office and effective time period according to voice suggestion input patient in the diagnosis and treatment of current hospital number and through voice suggestion.Have the patient of hospital's rechargeable card directly to deduct fees, the patient can directly go to a doctor and need not wait in line again after hospital in the time period of appointment.The patient of no rechargeable card only need be before the time period of appointment confirms own prescription on individual diagnosis number and pays registration fee and can go the prescription on individual diagnosis of place, doctor station to the Self-Service station of hospital.
User's these operations in preposition mechanism will be sent to application platform through individual application interface; Business Logic in the application platform carries out confluence analysis to various information and calculates; Information sharing after will integrating simultaneously is to central platform; User's group energy of the preposition mechanism that is is in time understood the reservation situation on each reservation system, judges thereby make accurately.
Data message after the Business Logic analyzing and processing can share to the reservation data pond simultaneously, has stored the information of whole application platform in the data pool, mainly contains two big types of essential information and subscription informations.Essential information mainly comprises the information of arranging an order according to class and grade and the expert info that hospital is intrinsic, and subscription information mainly comprises related data and subscription time, the section office etc. of subscriber.With the information centralized integration of multiple channel, make things convenient for hospital to make adjustment accurately and timely, the maximized patient of convenience seeks medical advice.
The present invention has carried out integrating the subscription information of various approach integrated on the basis that the tradition reservation is registered; Thereby make subscription information more accurate, avoided the heterogeneity under the multiple channel, made things convenient for patient's reservation; Improve the work of hospital, had very big practicality and competitiveness.
Claims (6)
1. hospital outpatient system that reserves by phone belongs to the medical services field, it is characterized in that: make full use of under the condition of existing resource; Existing outpatient service operation flow is analyzed, transformed; Intermediate link to reduce the outpatient service flow process is the breach, rationally arranges patient's prescription on individual diagnosis flow process, simplifies the outpatient service flow process; Strengthen the consciousness of taking the initiative in offering a hand, shorten the flow process time.
2. a kind of hospital outpatient according to claim 1 system that reserves by phone; Belong to the medical services field; It is characterized in that: the described system user of reserving by phone can use anywhere, needs only the voice reservation center that a phone is got to hospital, just can reserve by phone.
3. a kind of hospital outpatient according to claim 1 system that reserves by phone; Belong to the medical services field; It is characterized in that: the described system of reserving by phone comprises voice service system; Hospital sets up artificial telephone voice service system, operator access in the platform doctor section office duty arrangement of externally announcing in certain time period and in each time period vacant number number situation, notify consultation time that the user selects oneself and oneself required training to preengage number.
4. a kind of hospital outpatient according to claim 1 system that reserves by phone belongs to the medical services field, it is characterized in that: describedly reserve by phone system in use, the user must provide the identification card number of oneself.
5. a kind of hospital outpatient according to claim 1 system that reserves by phone belongs to the medical services field, and it is characterized in that: the described system's support of reserving by phone is preengage at times, and all data all the very first time upgrades in time.
6. a kind of hospital outpatient according to claim 1 system that reserves by phone; Belong to the medical services field, it is characterized in that: after described phone was accomplished, the patient can directly go to a doctor and need not wait in line again after hospital in the time period of appointment; Patient in the back of having reserved by phone the instant subscription information confirmed submitted to the reservation switching plane of registering; Record the information system of hospital again by platform, guarantee the consistency of data, avoid the concurrent situation of data to produce.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012101118139A CN102665015A (en) | 2012-04-17 | 2012-04-17 | Telephone booking system for hospital outpatient service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012101118139A CN102665015A (en) | 2012-04-17 | 2012-04-17 | Telephone booking system for hospital outpatient service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102665015A true CN102665015A (en) | 2012-09-12 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2012101118139A Pending CN102665015A (en) | 2012-04-17 | 2012-04-17 | Telephone booking system for hospital outpatient service |
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| CN (1) | CN102665015A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104188641A (en) * | 2014-09-12 | 2014-12-10 | 罗满清 | Intelligent medical service system |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2005182241A (en) * | 2003-12-17 | 2005-07-07 | Ytb:Kk | Telephone booking system and automatic booking schedule managing method by speech recognition function |
| JP2006059103A (en) * | 2004-08-19 | 2006-03-02 | Olympus Corp | Medical service system |
| CN101206736A (en) * | 2007-10-12 | 2008-06-25 | 广东医卫互动信息科技有限公司 | Method for examination of checkout resource and arranging preengage schedule of medical service |
| CN101206735A (en) * | 2007-08-07 | 2008-06-25 | 广东医卫互动信息科技有限公司 | Method for preengaging medical resource |
| CN101257503A (en) * | 2007-02-06 | 2008-09-03 | 北京邮电大学 | Wireless remote visiting hospital register method |
-
2012
- 2012-04-17 CN CN2012101118139A patent/CN102665015A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2005182241A (en) * | 2003-12-17 | 2005-07-07 | Ytb:Kk | Telephone booking system and automatic booking schedule managing method by speech recognition function |
| JP2006059103A (en) * | 2004-08-19 | 2006-03-02 | Olympus Corp | Medical service system |
| CN101257503A (en) * | 2007-02-06 | 2008-09-03 | 北京邮电大学 | Wireless remote visiting hospital register method |
| CN101206735A (en) * | 2007-08-07 | 2008-06-25 | 广东医卫互动信息科技有限公司 | Method for preengaging medical resource |
| CN101206736A (en) * | 2007-10-12 | 2008-06-25 | 广东医卫互动信息科技有限公司 | Method for examination of checkout resource and arranging preengage schedule of medical service |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104188641A (en) * | 2014-09-12 | 2014-12-10 | 罗满清 | Intelligent medical service system |
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| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20120912 |