CN102632730B - Remote intelligent monitoring and optimizing and upgrading method, system and device for printer - Google Patents

Remote intelligent monitoring and optimizing and upgrading method, system and device for printer Download PDF

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Publication number
CN102632730B
CN102632730B CN201110036190.9A CN201110036190A CN102632730B CN 102632730 B CN102632730 B CN 102632730B CN 201110036190 A CN201110036190 A CN 201110036190A CN 102632730 B CN102632730 B CN 102632730B
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printer
server
host
parameter
remote monitoring
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CN102632730A (en
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张午
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Jiangmen Dascom Computer Peripheral Co Ltd
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Jiangmen Dascom Computer Peripheral Co Ltd
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Abstract

The invention provides a remote intelligent monitoring method for a printer. The remote intelligent monitoring method comprises the steps of: printing test images; scanning the test images and extracting test image parameters; comparing the test images to standard image parameters for judging whether the printer has faults or not; and sending a state report of the printer to a server. The invention also provides a remote intelligent monitoring system, a remote intelligent monitoring device and the server for the printer.

Description

The mthods, systems and devices of printer remotely intelligently monitoring and optimization and upgrading
Technical field
The present invention relates to the mthods, systems and devices of printer remotely intelligently monitoring and optimization and upgrading.
Background technology
Along with the development of electronic information technology, the technology such as electron image preservation of barcode technology, planar bar code technology, encrypting optical identification character technology, essence voucher just obtain applying more and more widely in every field.The general principle of these application is by printer print image on print media, then utilizes electronic installation to identify to obtain to image the information that image comprises.The quality that is printed as picture is depended in the success or not of identifying to a great extent.
Printer generally shifts the image-forming principles such as (as impact printer), hot pressing quick (as temperature-sensitive, impact printer) response based on spraying (as ink-jet printer), transfer printing (as thermal transfer printer), gray scale and carrys out print image.But in practical operation, often because spray nozzle clogging, temperature-sensitive device damage, impact that pin response is bad, degradation reason causes print image disappearance, distortion, fuzzy under transfer medium gray scale.
For example, in land tax industry, use widely impact printer to carry out the printing of Quick Response Code.Impact printer utilizes print needle reasonably in stroke, impacting the colour band with certain gray scale, thereby makes colour band leave seal point at paper surface, and what print point is combined to form character, image.
When the gray scale of colour band is too low, the gray scale that colour band can be transferred on paper will be seldom, and printing effect will lack contrast, as shown in Figure 1A.Wherein, left side is all black picture that colour band gray scale prints when lower, and right side is all black picture that colour band gray scale prints when higher.When colour band gray scale is too low, the character printing, integral image gray scale inequality or gray scale are too low.
When certain print needle breaks, magnetic pumping lost efficacy, this pin cannot form and impact, and form leak source, show as and will laterally have lacked a line, as shown in Figure 1B on image.If this problem appears in many pins, will make the meaningful disappearance of image.
In the impact printer of bi-directional printing, when every row carriage return, colour band driven wheel all can once switch, to guarantee that colour band core can constantly turn round.If it is bad that colour band driven wheel switches, when high speed carriage return, colour band will stop operating, cause carriage return after start-print gray scale partly thin out, as shown in Figure 1 C.In the case, be positioned at the gray scale of print image at start bit place of carriage return not enough.
In addition, the mechanism error of bidirectional printer can cause dislocation between print image from left to right and the print image of turning left from the right side, and it is bad that this situation is called degree in column, as shown in Fig. 1 D.In Fig. 1 D, left side is the English print result of degree in column when bad, and right side is all black picture print result of degree in column when bad.As shown in Fig. 1 D, when the degree in column of printer is bad, will there is up-downgoing dislocation in print result.
When above-described fault for example appears in printer, the quality of print image will reduce, thereby causes identification equipment to be difficult to correctly identify print image.Existing printer does not generally have print quality monitoring function, but by manually print image inspection being judged to whether printer breaks down.The shortcoming of hand inspection is operation inconvenience, and cannot unify criterion.For this reason, need to there is a kind of print quality intelligent monitoring technology, for print quality is carried out to automatic monitoring, to prevent when these faults exist, still carry out some and printing effect is there is to the printing of high request.
The Chinese patent application 200910262647.0 (patent documentation 1) that the application's applicant submitted on December 25th, 2009 provides a kind of print quality intelligent control method and has had the print system of print quality intelligent monitoring, and the full content of this application is contained in this by reference.
Fig. 2 shows the disclosed print quality intelligent control method of patent documentation 1.As shown in Figure 2, the method starts from step S20.At step S21, printer is printed predefined test pattern.At step S22, sweep test image also extracts test pattern parameter.At step S23, test pattern parameter is compared with standard picture parameter, to determine whether printer exists fault.At step S24, the method finishes.
Wherein, can corresponding standard picture parameter be set and extract corresponding test pattern parameter for different faults.Standard picture parameter for example can be stored in, in host's (computer being connected with printer) of printer, and carries out described compare operation by this host.Printer by printer interface (Bidirectional Parallel Interface, USB mouth, serial ports, bluetooth etc.), transmits the test pattern parameter obtaining to host.Host compares test pattern parameter and standard picture parameter, result fed back in man-machine interface with the form of dialog box, signal language, and suggestion, the method for prompting processing.When test pattern parameter and standard picture parameter grave fault, can directly forbid that the driver of host and printer is connected, and point out user to fix a breakdown.
Below in conjunction with accompanying drawing 3A-3D, the principle of the party's case is described for several exemplary faults.
With reference to figure 3A, the test to colour band gray scale is described.As shown in Figure 3A, printer has scanning means, and described scanning means can be fixation of sensor 303, can be also movable sensor 304.When scanning means is fixation of sensor 303, it is arranged in the printing interval range of horizontal direction, and is positioned at and can impels paper formation Zhi road scope.When scanning means is movable sensor 304, is positioned at the mobile vehicle (for example printhead word car 302) that can move at printer horizontal direction view picture face upper, and is positioned at and can impels paper formation Zhi road scope.Wherein, described " horizontal direction " is the direction vertical with printer paper feeding direction.Described sensor can be that (it has light-electroresponse curve of switching regulator to switching regulator photoelectric sensor, when incident optical signal reaches a threshold value, voltage produces logic saltus step), linear photoconductor sensor (it has linear light-electroresponse curve), or anyly can carry out scan operation to obtain the device of the gray value of image to image.
When test colour band gray scale, printing test image first, this test pattern can be arbitrary form, as square all black picture.
When using fixation of sensor 303, by paper advance mechanism 301, test pattern is sent to the position corresponding with fixation of sensor 303.When using movable sensor 304, paper advance mechanism 301 and word car 302 cooperative motions, make test pattern be positioned at corresponding position with movable sensor 304.Then, sensor is carried out scan operation, obtains test pattern parameter, i.e. the gray value of test pattern.The gray value of test pattern is compared with predefined standard grayscale value, to judge whether printer occurs the fault that colour band gray scale is too low.
Or, can be by the combination of the paper feeding operation of the paper feeding operation of paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 and the horizontal movement of word car 302, make the relative position skew of test pattern and sensor, to detect the gray value of the another position of test pattern.Can stipulate, when the gray value that surpasses several positions is during lower than standard grayscale value, to judge that the fault that colour band gray scale is too low appears in printer.
With reference to figure 3B, the test to print needle fault is described.In Fig. 3 B, be marked by identical Reference numeral with part identical in Fig. 3 A, and omit its description.
To the test of print needle fault, can after the test of colour band gray scale, carry out.When test printing pin fault, printing test image first.The main body of this test pattern is the combination of printing separately the image of acquisition by each root print needle respectively, as shown in Figure 3 B.Or, can append the image that starts and finish for label detection in the front and back of test pattern main body, the image that for example all pin prints jointly, as detecting the sign that starts and finish, as shown in Fig. 3 E.
When using fixation of sensor 303, by paper advance mechanism 301, test pattern is sent to the position corresponding with fixation of sensor 303.Paper feeding by paper advance mechanism 301 operates, and the image that every stylus printer impression is become is detected by sensor successively, to obtain the gray value of the image of every stylus printer impression one-tenth.The gray value of acquisition is compared with predefined standard grayscale value, if lower than standard grayscale value, judge that corresponding print needle breaks down.
When using movable sensor 304, by the paper feeding operation of paper advance mechanism 301 and the horizontal movement of word car 302, test pattern is sent to the position corresponding with movable sensor 304.Can be by the combination of the paper feeding operation of the paper feeding operation of paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 and the horizontal movement of word car 302, the image that every stylus printer impression is become is detected by sensor successively, to obtain the gray value of the image of every stylus printer impression one-tenth.The gray value of acquisition is compared with predefined standard grayscale value, if lower than standard grayscale value, judge that corresponding print needle breaks down.
Or, when the image of every stylus printer impression one-tenth of test, can the detection position of image be offset a little by the combination of the paper feeding operation of the paper feeding operation of paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 and the horizontal movement of word car 302, to detect the gray value of another position.If the image becoming for certain root stylus printer impression has gray value over several positions lower than standard grayscale value, judge that corresponding print needle breaks down.
With reference to figure 3C, describe colour band is driven to bad test.In Fig. 3 C, be marked by identical Reference numeral with part identical in Fig. 3 A, and omit its description.
To colour band, drive bad test after the test of colour band gray scale and print needle fault test, to carry out.When test colour band drives, printing test image first.This test pattern be at least band printed under bi-directional printing pattern once by the right side to left carriage return and once by all black picture of left-to-right carriage return, three row all black pictures for example, as shown in Figure 3 C.
Paper feeding by paper advance mechanism 301 operates, and the detected image of printing after first carriage return (as the second row) is moved to the position with movable sensor 304 levels.Movable sensor 304 moves through this row (as: the second row) detected image, obtains along the equally distributed one group of gray value of this row (as: the second row) detected image.Paper feeding by paper advance mechanism 301 operates, and the next line of detected image (as: the third line) is moved to the position with movable sensor 304 levels.Movable sensor 304 moves through this row (as: the third line) detected image, obtains along the equally distributed one group of gray value of this row (as: the third line) detected image.
For the second row detected image, the length with the black image of stable gray value is compared with predefined full-length, if there is the length of the black image of stable gray value, be less than full-length, judge that the colour band driving of the word car direction of motion corresponding with the second row exists fault.Similarly, for the third line detected image, the length with the black image of stable gray value is compared with predefined full-length, if there is the length of the black image of stable gray value, be less than full-length, judge that the colour band driving of the word car direction of motion corresponding with the third line exists fault.By the judgement of above twice carriage return state, can differentiate colour band and drive when turning left switching from the right side and switching from left to right, whether there are a direction or twocouese all to exist bad.
Or, for every a line test pattern, can operate by the paper feeding of paper advance mechanism 301, obtain many groups gray value of varying level position.If certain a line has the some groups of corresponding length with the black image of stable gray value of gray value of surpassing to be less than full-length, judge that the colour band driving of the word car direction of motion corresponding with this row exists fault.
With reference to figure 3D, the test bad to degree in column described.In Fig. 3 D, be marked by identical Reference numeral with part identical in Fig. 3 A, and omit its description.
To the test that degree in column is bad, can after the test of colour band gray scale, print needle fault test and the test of colour band driving malfunction, carry out.At test degree in column when bad, printing test image first.This test pattern be at least band printed under bi-directional printing pattern once by the right side to left carriage return and once by all black picture of left-to-right carriage return, three row all black pictures for example, the print data of this three row all black picture is all two sidelines (vertical direction) alignment, as shown in Figure 3 D.
Paper feeding by paper advance mechanism 301 operates, and the detected image of printing after first carriage return (as the second row) is moved to the position with movable sensor 304 levels.Movable sensor 304 moves to test pattern from the initial position sensor (as the initial position sensor of printer carriage) of the mobile vehicle of carrying scanning device, until run into the edge of the detected image (as the second row test pattern) of printing after first carriage return, record is from the position of initial position sensor to the distance at test pattern edge, or movable sensor 304 moves to from the position of initial position sensor the time that test pattern edge spends.
Make movable sensor 304 get back to its initial position, the paper feeding by paper advance mechanism 301 operates, and the next line of detected image (as: the third line) is moved to the position with movable sensor 304 levels.Movable sensor 304 moves to test pattern from its initial position, until run into the edge of next line (as: the third line) test pattern, record is from the position of initial position sensor to the distance at test pattern edge, or movable sensor 304 moves to from the position of initial position sensor the time that test pattern edge spends.
The distance of acquisition or time data are compared with predefined gauged distance or time data, if the two is inconsistent, judge the bad problem of degree in column that exists.
Or, can be in varying level position repeatedly for the test of every a line.If for certain a line, obtain surpass several distances or time data inconsistent with predefined gauged distance or time data, there is the bad problem of degree in column in judgement.
Fig. 4 shows the print system with print quality intelligent monitoring.This print system comprises printer 400 and the printer host who is connected with printer 400 (for example computer) 410.Wherein, printer 400 comprises paper advance mechanism 401, printing equipment 402, scanning means 403, print control unit 404 and scan controller 405.Printer host 410 comprises canonical parameter storage device 416 and comparison means 417.
Wherein, print control unit 404 is controlled the operation of paper advance mechanism 401 and printing equipment 402, print image on printing paper.When carrying out print quality monitoring, print control unit is controlled the operation of paper advance mechanism 401 and printing equipment 402, printing test image on printing paper.Scan controller 405 is controlled the operation of paper advance mechanism 401 and scanning means 403, the image on scanning and printing paper.When carrying out print quality monitoring, print control unit is controlled the operation of paper advance mechanism 401 and scanning means 403, the test pattern that scanning is printed on printing paper also obtains and comprises the test of colour band gray scale, print needle fault test, the test pattern parameter that the test of colour band driving malfunction is relevant with the various tests of the bad test of degree in column, the gray value of test pattern for example, the gray value of the image of every stylus printer impression one-tenth, the length with the black image of stable gray value, distance from sensor initial position to test pattern edge, or sensor moves to from its initial position the time that test pattern edge spends.
The standard picture parameter that 416 storages of canonical parameter storage device are relevant to the various tests that comprise the test of colour band gray scale, print needle fault test, the test of colour band driving malfunction and the bad test of degree in column, for example standard grayscale value, there is the full-length of the black image of stable gray value, the gauged distance from sensor initial position to test pattern edge, or sensor moves to from its initial position the standard time that test pattern edge spends.
The test pattern parameter of comparison means 417 control device of self-scanning in the future 405 is compared with the standard picture parameter from canonical parameter storage device 416, according to comparative result, determines whether printer breaks down.
Printer host 410 can also provide man-machine interface, the comparative result of comparison means 417 fed back in man-machine interface with the form of dialog box, signal language, and suggestion, the method for prompting processing.
Printer host 410 can also comprise print inhibit device, when the comparative result of comparison means 417 shows test pattern parameter and standard picture parameter grave fault, for example, and if the deviation between the two is greater than the threshold value setting in advance, non-print by force.
This print system can also comprise monitoring setting device, and user can be started or be forbidden print quality intelligent monitoring function by operation supervise and control setting device.
This print system can automatic monitoring print quality.When there is printer fault, user can inform personnel after sale by monitored results by dialing site phone after sale, and operates according to its prompting, as solved fault, can leave contact method rear personnel for sale follow-up service is provided.
For after print system report fault, facilitate user to the report of site after sale fault, carry out the optimization and upgrading of fault eliminating and print system, be desirable to provide a kind of mthods, systems and devices that can carry out printer remotely intelligently monitoring and optimization and upgrading, effectively to shorten maintenance cycle and to reduce manpower consumption.
Summary of the invention
For solving above one or more technical problem, the present invention is proposed.
The invention provides a kind of printer remotely intelligently monitoring method, comprising: printing test image; Sweep test image also extracts test pattern parameter; Test pattern parameter is compared with standard picture parameter, to judge whether printer exists fault; And send printer modes report to server.
Preferably, described method also comprises: after sending printer modes report, from server, receive and solve the required packet of fault.
Preferably, the step of described transmission printer modes report is carried out by the host who is connected with printer with the step that described reception solves the required packet of fault, and described host revises printer parameter based on packet.
Preferably, described method also comprises based on user and inputs modification printer parameter.
Preferably, described method also comprises: to server, send printer software upgrade request; From server, receive the packet for printer software upgrading, and print machine software upgrading based on described packet.
Preferably, described server is home server; Described home server is communicated by letter with a plurality of hosts, to monitor described a plurality of hosts' corresponding printer.
Preferably, described server is external server, communicates by letter, to monitor described a plurality of hosts' corresponding printer via home server with a plurality of hosts.
Preferably, described external server is communicated by letter with home server via fire wall.
Preferably, to server, sending printer modes report comprises to the Trouble Report of server transmission printer.
Preferably, to server, sending printer modes report comprises to server transmission printer modes information.
Preferably, described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, to server, sending printer modes report comprises to server transmission user profile and network state information.
Preferably, to server, sending printer modes report comprises: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
Preferably, encrypt with communicating by letter of described server.
The present invention also provides a kind of printer Intelligent remote monitoring system, comprises printer, the host who is connected with described printer, and server, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
Print control unit is controlled the operation of paper advance mechanism and printing equipment, printing test image on printing paper; And
Scan controller is controlled the operation of paper advance mechanism and scanning means, and the test pattern that scanning is printed on printing paper also obtains test pattern parameter,
Host comprises:
Annunciator, for send printer modes report to server,
Described printer Intelligent remote monitoring system also comprises:
Canonical parameter storage device, for storage standards image parameter; With
Comparison means; For compare test image parameter and standard picture parameter, to judge whether printer breaks down.
Preferably, in printer Intelligent remote monitoring system, described host also comprises receiving system, for receiving and solve the required packet of fault from server.
Preferably, in printer Intelligent remote monitoring system, described host also comprises modifier, for the input based on packet or user, revises printer parameter.
Preferably, in printer Intelligent remote monitoring system, described annunciator also sends printer software upgrade request to server.
Preferably, in printer Intelligent remote monitoring system, described receiving system is also for receiving the packet for printer software upgrading from server.
Preferably, in printer Intelligent remote monitoring system, described host also comprises update device, for printing machine software upgrading based on the described packet for printer software upgrading.
Preferably, in printer Intelligent remote monitoring system, described server is home server; Described home server is communicated by letter with a plurality of hosts, to monitor described a plurality of hosts' corresponding printer.
Preferably, in printer Intelligent remote monitoring system, described server is external server, and it is communicated by letter with a plurality of hosts via home server, to monitor described a plurality of hosts' corresponding printer.
Preferably, in printer Intelligent remote monitoring system, described external server is communicated by letter with home server via fire wall.
Preferably, in printer Intelligent remote monitoring system, to server, send printer modes report and comprise to the Trouble Report of server transmission printer.
Preferably, in printer Intelligent remote monitoring system, to server, send printer modes report and comprise to server transmission printer modes information.
Preferably, in printer Intelligent remote monitoring system, described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, in printer Intelligent remote monitoring system, to server, send printer modes report and comprise to server transmission user profile and network state information.
Preferably, in printer Intelligent remote monitoring system, to server, sending printer modes report comprises: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
Preferably, in printer Intelligent remote monitoring system, described server comprises receiving system, for receiving printer modes report.
Preferably, in printer Intelligent remote monitoring system, described server also comprises fault treating apparatus, in response to printer modes report, to host, sends and solves the required packet of fault.
Preferably, in printer Intelligent remote monitoring system, described server comprises receiving system, for receiving printer software upgrade request.
Preferably, in printer Intelligent remote monitoring system, described server also comprises upgrading processing device, in response to printer software upgrade request, to host, sends the packet for printer software upgrading.
Preferably, in printer Intelligent remote monitoring system, described server also comprises: user information apparatus, for storing subscriber information; And network state management devices, for status information Network Based, set up by rights communicating by letter between server and host.
Preferably, in printer Intelligent remote monitoring system, described canonical parameter storage device and described comparison means are arranged in described printer or described host.
Preferably, in printer Intelligent remote monitoring system, described host comprises encryption device, for to being encrypted with communicating by letter of server.
Preferably, in printer Intelligent remote monitoring system, described host can carry out operated from a distance via network by user.
The present invention also provides a kind of printer remotely intelligently monitoring device, comprises printer and the host who is connected with described printer, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
Print control unit is controlled the operation of paper advance mechanism and printing equipment, printing test image on printing paper; And
Scan controller is controlled the operation of paper advance mechanism and scanning means, and the test pattern that scanning is printed on printing paper also obtains test pattern parameter.
Host comprises:
Annunciator, for sending printer modes report to server.
Described printer remotely intelligently monitoring device also comprises:
Canonical parameter storage device, for storage standards image parameter; With
Comparison means; For compare test image parameter and standard picture parameter, to judge whether printer breaks down.
Preferably, in printer remotely intelligently monitoring device, described host also comprises receiving system, for receiving and solve the required packet of fault from server.
Preferably, in printer remotely intelligently monitoring device, described host also comprises modifier, for the input based on packet or user, revises printer parameter.
Preferably, in printer remotely intelligently monitoring device, described annunciator also sends printer software upgrade request to server.
Preferably, in printer remotely intelligently monitoring device, described host also comprises receiving system, for receiving the packet for printer software upgrading from server.
Preferably, in printer remotely intelligently monitoring device, described host also comprises update device, for printing machine software upgrading based on the described packet for printer software upgrading.
Preferably, in printer remotely intelligently monitoring device, to server, send printer modes report and comprise to the Trouble Report of server transmission printer.
Preferably, in printer remotely intelligently monitoring device, to server, send printer modes report and comprise to server transmission printer modes information.
Preferably, in printer remotely intelligently monitoring device, described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, in printer remotely intelligently monitoring device, to server, send printer modes report and comprise to server transmission user profile and network state information.
Preferably, in printer remotely intelligently monitoring device, to server, sending printer modes report comprises: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
Preferably, in printer remotely intelligently monitoring device, described canonical parameter storage device and described comparison means are arranged in described printer or described host.
Preferably, in printer remotely intelligently monitoring device, described host comprises encryption device, for to being encrypted with communicating by letter of server.
Preferably, in printer remotely intelligently monitoring device, described host can carry out operated from a distance via network by user.
The present invention also provides a kind of server for printer Intelligent remote monitoring system, comprising: receiving system, receives printer modes report for the host from printer.
Preferably, in server, also comprise fault treating apparatus, in response to printer modes report, to host, send and solve the required packet of fault.
Preferably, in server, also comprise receiving system, for the host from printer, receive printer software upgrade request.
Preferably, in server, also comprise upgrading processing device, in response to printer software upgrade request, to host, send the packet for printer software upgrading.
Preferably, in server, also comprise user information apparatus, for storing subscriber information; And network state management devices, for status information Network Based, set up by rights communicating by letter between server and host.
Preferably, in server, described printer modes report comprises printer Trouble Report.
Preferably, in server, described printer modes report comprises printer modes information, user profile and network state information.
Preferably, in server, described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Accompanying drawing explanation
With reference to accompanying drawing, the embodiment of the present invention is described.In the accompanying drawings, similar Reference numeral is indicated similar part.
Figure 1A shows the print image of colour band gray scale when too low.
Figure 1B shows the print image of print needle when malfunctioning.
Fig. 1 C shows a certain colour band and drives print image when bad.
Fig. 1 D shows the print image of degree in column when bad.
Fig. 2 shows the print quality intelligent control method of patent documentation 1.
Fig. 3 A shows the test to colour band gray scale of patent documentation 1.
Fig. 3 B shows the test to print needle fault of patent documentation 1.
The colour band that Fig. 3 C shows patent documentation 1 drives bad test.
Fig. 3 D shows the bad test of degree in column of patent documentation 1.
Fig. 3 E shows the test pattern for print needle fault test of patent documentation 1.
Fig. 4 shows the print system that comprises printer and host of patent documentation 1.
Fig. 5 shows the printer remotely intelligently monitoring method according to the embodiment of the present invention.
Fig. 6 A shows according to the block diagram of the printer Intelligent remote monitoring system of the embodiment of the present invention.
Fig. 6 B shows according to the host's of the printer Intelligent remote monitoring system of the embodiment of the present invention block diagram.
Fig. 6 C shows according to the block diagram of the server of the printer Intelligent remote monitoring system of the embodiment of the present invention.
Fig. 7 A shows the printer Intelligent remote monitoring system of unit internet version.
Fig. 7 B shows the printer Intelligent remote monitoring system of local half tone.
Fig. 7 C shows the printer Intelligent remote monitoring system of LAN enhanced edition.
The specific embodiment
Fig. 5 shows the printer remotely intelligently monitoring method according to the embodiment of the present invention.The method starts from step S50.
At step S51, printing test image.At step S52, sweep test image also extracts test pattern parameter.At step S53, test pattern parameter is compared with standard picture parameter, to judge whether printer exists fault.At step S54, to server, send printer modes report.The method finishes at step S55.
According to embodiments of the invention, to server, send printer modes report and can comprise to server reporting of printer fault (sending printer Trouble Report), send printer modes information, user profile and network state information etc.
According to embodiments of the invention, printer modes information comprises type, plane No., EDS parameter, version number and the communication port state etc. of printer, corresponding with this printer for solving the packet of fault so that server sends.
According to embodiments of the invention, user profile comprises the data such as user's name, contact person, contact address, telephone number and Email, and personnel provide maintenance follow-up service and regular return visit service accordingly after sale.Network state information be used to indicate printer in unit internet, LAN or LAN enhanced edition form so that server is determined printer host's internetwork connection mode, set up by rights communicating by letter between server and host, and send packet.
According to embodiments of the invention, to server, sending printer modes report also can carry out as follows: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information etc.
According to embodiments of the invention, step S51, S52 can be carried out by printer, and step S53, S54, S55 can for example, be carried out by the host who is connected with printer (computer).Alternatively, step S53 also can be carried out by printer.Step S20~S23 that step S50 describes corresponding to background technology partial reference Fig. 2 to step S53.For brevity, at this, omit detailed description.
According to embodiments of the invention, judging after printer exists fault, can point out user's manual modification printer parameter (comprising that system setting, interface setting, character setting, emulation arrange etc.) to fix a breakdown.Or, can also point out user by adjusting hardware to fix a breakdown, for example by the position of adjusting play driving lever or more Ribbon Change to get rid of the too low fault of colour band gray scale.
According to embodiments of the invention, any time manual modification printer parameter that user also can be after printer start (comprise system setting, interface setting, character setting, emulation arrange etc.), to optimize printing effect.This modification can be undertaken by the function interface for example, being provided by host (passing through software).For example, the function interface of software is pressed option Display and Print machine parameter state item by item, and point out default value, user reselects according to actual needs parameters and preserves, then according to the effect document printing, judge whether again to make adjustment to parameter, just can reach the object of optimizing printing effect.
According to embodiments of the invention, after step S54 sends printer modes report, host can receive and solve the required packet of fault from server.Packet can comprise for revising the data of printer parameter.Alternatively, packet can also comprise the operating guidance that guides user is fixed a breakdown.
Host revises printer parameter based on solving the required packet of fault, to solve fault.For example, at printer, when parameter arranges under state, host decompresses packet, and supplemental characteristic is write to printer memory block, to revise parameter setting.Alternatively, user can also and fix a breakdown according to operating guidance manual modification parameter.
According to embodiments of the invention, host can also send the request that printer software is upgraded to server.In response to described request, server can send the packet for upgrade software to host, and host can be based on this packet to printer software upgrading.
Fig. 6 A shows according to the block diagram of the printer Intelligent remote monitoring system of the embodiment of the present invention.Wherein, for brevity, the parts identical with Fig. 4 are indicated with same reference numerals, and omit detailed description thereof.
As shown in Figure 6A, printer Intelligent remote monitoring system comprises printer 400, the host 410 who is connected with described printer, and server 620.
Printer 400 comprises: paper advance mechanism 401, printing equipment 402, scanning means 403, print control unit 404 and scan controller 405.Print control unit 404 is controlled the operation of paper advance mechanism 401 and printing equipment 402, printing test image on printing paper.Scan controller 405 is controlled the operation of paper advance mechanism 401 and scanning means 403, and the test pattern that scanning is printed on printing paper also obtains test pattern parameter.
Host 410 comprises canonical parameter storage device 416, comparison means 417, and annunciator 418.Canonical parameter storage device 416 is for storage standards image parameter.Comparison means 417 is for compare test image parameter and standard picture parameter, to judge whether printer breaks down.Annunciator 418 sends printer modes report via network to server 620.According to embodiments of the invention, when comparison means 417 judgement printers break down, annunciator 418 sends printer modes report via network to server 620.
It will be understood by those skilled in the art that canonical parameter storage device 416 and comparison means 417 also can be arranged in printer.
Server 620 comprises receiving system 621, for receiving printer modes report.
According to embodiments of the invention, as shown in Figure 6B, host 410 can also comprise receiving system 419, for receiving and solve the required packet of fault from server 620.Host 410 can also comprise modifier 420, for revising printer parameter based on packet.
Alternatively, host 410 also can receive the printer parameter of user's input, and modifier 420 is inputted modification printer parameter based on this user.According to embodiments of the invention, any time that user can be after printer start is by modifier manual modification printer parameter (comprise system setting, interface setting, character setting, emulation arrange etc.), to optimize printing effect.This modifier for example provides function interface, it presses option Display and Print machine parameter state item by item, and point out default value, user reselects according to actual needs parameters and preserves, then according to the effect document printing, judge whether again to make adjustment to parameter, just can reach the object of optimizing printing effect.
According to embodiments of the invention, annunciator 418 can also send the request that printer software is upgraded to server, and receiving system 419 can also receive the packet for printer software is upgraded from server.Host 410 can also comprise update device 421, for based on the described packet for printer software upgrading to printer software upgrading.
According to embodiments of the invention, host 410 can also comprise encryption device (not shown), for the communication encryption to server 620.
According to embodiments of the invention, as shown in Figure 6 C, server 620 comprises receiving system 621 and fault treating apparatus 622.Receiving system 621 is for receiving printer modes report from host, fault treating apparatus 622, in response to printer modes report, sends and solves the required packet of fault to host.
According to embodiments of the invention, receiving system 621 can also receive the request that printer software is upgraded.Server 620 can also comprise upgrading processing device 623, for the request in response to printer software is upgraded, and the packet sending for printer software is upgraded to host 410.
Server 620 can also comprise user information apparatus 624, for storing subscriber information, and network state management devices 625, for status information Network Based, sets up by rights communicating by letter between server and host.
Although it will be understood by those skilled in the art that here and show printer, host and server with the structure that comprises module, also can otherwise realize the present invention.For example, can use software, hardware, firmware or its any combination to realize printer, host and the server with identical function.The function of above-mentioned module can merge realization, also can be realized by more concrete submodule.The present invention covers all implementations that can realize identical function.
Fig. 7 A~7C shows the printer Intelligent remote monitoring system according to the embodiment of the present invention.
Fig. 7 A shows the printer Intelligent remote monitoring system of unit internet version.As shown in Figure 7 A, server 620 is connected via internet to host 410.
Fig. 7 B shows the printer Intelligent remote monitoring system of local half tone.As shown in Figure 7 B, server 620 is home servers, and it is communicated by letter with a plurality of hosts 410 via LAN, to monitor a plurality of hosts' 410 corresponding printer 400.
Fig. 7 C shows the printer Intelligent remote monitoring system of LAN enhanced edition.As shown in Fig. 7 C, server 620 is external servers, and it is communicated by letter with a plurality of hosts 410 via home server 731, to monitor a plurality of hosts' 410 corresponding printer 400.
Alternatively, external server 620 is communicated by letter with home server 731 via fire wall.
Alternatively, user can carry out operated from a distance to host via network.
By printer remotely intelligently monitoring provided by the invention, system, device and server, can in unattended situation, automatic reporting of printer fault, modification printer parameter to fix a breakdown and printer modes and user profile are provided to after-sale service department, improve efficiency and the user satisfaction of after-sale service.Meanwhile, the present invention can automatically print optimization and the upgrading of machine when finding printer fault, to printer maintenance, provides convenience.
It will be understood by those skilled in the art that the various devices in the embodiment of the present invention can realize in individual devices, also can realize with the form of the combination of a plurality of devices; Can realize with software, also can realize by hardware, firmware or software, hardware, the appropriately combined of firmware.
Although embodiments of the invention are described, to those skilled in the art, within the variations and modifications that it is done are included in the scope of appended claim.

Claims (54)

1. a printer remotely intelligently monitoring method, comprising:
Printing test image;
Sweep test image also extracts test pattern parameter;
Test pattern parameter is compared with standard picture parameter, to judge whether printer exists fault;
By the host who is connected with printer, to server, sending printer modes reports; And
After sending printer modes report, described host receives and solves the required packet of fault from server, and revises printer parameter based on packet.
2. method according to claim 1, is characterized in that:
Described method also comprises based on user inputs modification printer parameter.
3. method according to claim 1, also comprises:
To server, send printer software upgrade request.
4. method according to claim 3, is characterized in that:
From server, receive the packet for printer software upgrading, and print machine software upgrading based on described packet.
5. method according to claim 1, is characterized in that:
Described server is home server;
Described home server is communicated by letter with a plurality of hosts, to monitor described a plurality of hosts' corresponding printer.
6. method according to claim 1, is characterized in that:
Described server is external server, communicates by letter, to monitor described a plurality of hosts' corresponding printer via home server with a plurality of hosts.
7. method according to claim 6, is characterized in that:
Described external server is communicated by letter with home server via fire wall.
8. method according to claim 1, is characterized in that:
To server, sending printer modes report comprises to the Trouble Report of server transmission printer.
9. method according to claim 1, is characterized in that:
To server, sending printer modes report comprises to server transmission printer modes information.
10. method according to claim 9, is characterized in that:
Described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
11. methods according to claim 1, is characterized in that:
To server, sending printer modes report comprises to server transmission user profile and network state information.
12. methods according to claim 1, is characterized in that:
To server, sending printer modes report comprises: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
13. according to the method described in any one in claim 1-12, it is characterized in that:
Encrypt with communicating by letter of described server.
14. 1 kinds of printer Intelligent remote monitoring systems, comprise printer, the host who is connected with described printer, and server, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
Print control unit is controlled the operation of paper advance mechanism and printing equipment, printing test image on printing paper; And
Scan controller is controlled the operation of paper advance mechanism and scanning means, and the test pattern that scanning is printed on printing paper also obtains test pattern parameter,
Host comprises:
Annunciator, for sending printer modes report to server;
Receiving system, for receiving and solve the required packet of fault from server; And
Modifier, for revising printer parameter based on described packet,
Described printer Intelligent remote monitoring system also comprises:
Canonical parameter storage device, for storage standards image parameter; With
Comparison means; For compare test image parameter and standard picture parameter, to judge whether printer breaks down.
15. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described modifier is also revised printer parameter for the input based on user.
16. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described annunciator also sends printer software upgrade request to server.
17. printer Intelligent remote monitoring systems according to claim 16, is characterized in that:
Described host also comprises receiving system, for receiving the packet for printer software upgrading from server.
18. printer Intelligent remote monitoring systems according to claim 17, is characterized in that:
Described host also comprises update device, for printing machine software upgrading based on the described packet for printer software upgrading.
19. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described server is home server;
Described home server is communicated by letter with a plurality of hosts, to monitor described a plurality of hosts' corresponding printer.
20. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described server is external server, and it is communicated by letter with a plurality of hosts via home server, to monitor described a plurality of hosts' corresponding printer.
21. printer Intelligent remote monitoring systems according to claim 20, is characterized in that:
Described external server is communicated by letter with home server via fire wall.
22. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
To server, sending printer modes report comprises to the Trouble Report of server transmission printer.
23. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
To server, sending printer modes report comprises to server transmission printer modes information.
24. printer Intelligent remote monitoring systems according to claim 23, is characterized in that:
Described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
25. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
To server, sending printer modes report comprises to server transmission user profile and network state information.
26. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
To server, sending printer modes report comprises: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
27. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described server comprises receiving system, for receiving printer modes report.
28. printer Intelligent remote monitoring systems according to claim 27, is characterized in that:
Described server also comprises fault treating apparatus, in response to printer modes report, to host, sends and solves the required packet of fault.
29. printer Intelligent remote monitoring systems according to claim 16, is characterized in that:
Described server comprises receiving system, for receiving printer software upgrade request.
30. printer Intelligent remote monitoring systems according to claim 29, is characterized in that:
Described server also comprises upgrading processing device, in response to printer software upgrade request, to host, sends the packet for printer software upgrading.
31. printer Intelligent remote monitoring systems according to claim 25, is characterized in that described server also comprises:
User information apparatus, for storing subscriber information; And
Network state management devices, for status information Network Based, sets up communicating by letter between server and host by rights.
32. printer Intelligent remote monitoring systems according to claim 14, is characterized in that:
Described canonical parameter storage device and described comparison means are arranged in described printer or described host.
33. according to the printer Intelligent remote monitoring system described in any one in claim 14-32, it is characterized in that:
Described host comprises encryption device, for to being encrypted with communicating by letter of server.
34. according to the printer Intelligent remote monitoring system described in any one in claim 14-32, it is characterized in that:
Described host can carry out operated from a distance via network by user.
35. 1 kinds of printer remotely intelligently monitoring devices, comprise printer and the host who is connected with described printer, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
Print control unit is controlled the operation of paper advance mechanism and printing equipment, printing test image on printing paper; And
Scan controller is controlled the operation of paper advance mechanism and scanning means, and the test pattern that scanning is printed on printing paper also obtains test pattern parameter,
Host comprises:
Annunciator, for sending printer modes report to server;
Receiving system, for receiving and solve the required packet of fault from server; And
Modifier, for revising printer parameter based on described packet,
Described printer remotely intelligently monitoring device also comprises:
Canonical parameter storage device, for storage standards image parameter; With
Comparison means; For compare test image parameter and standard picture parameter, to judge whether printer breaks down.
36. printer remotely intelligently monitoring devices according to claim 35, is characterized in that:
Described modifier is also revised printer parameter for the input based on user.
37. printer remotely intelligently monitoring devices according to claim 35, is characterized in that:
Described annunciator also sends printer software upgrade request to server.
38. according to the printer remotely intelligently monitoring device described in claim 37, it is characterized in that:
Described host also comprises receiving system, for receiving the packet for printer software upgrading from server.
39. according to the printer remotely intelligently monitoring device described in claim 38, it is characterized in that:
Described host also comprises update device, for printing machine software upgrading based on the described packet for printer software upgrading.
40. printer remotely intelligently monitoring devices according to claim 35, is characterized in that: to server, send printer modes report and comprise to the Trouble Report of server transmission printer.
41. printer remotely intelligently monitoring devices according to claim 35, is characterized in that:
To server, sending printer modes report comprises to server transmission printer modes information.
42. according to the printer remotely intelligently monitoring device described in claim 41, it is characterized in that:
Described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
43. printer remotely intelligently monitoring devices according to claim 35, is characterized in that:
To server, sending printer modes report comprises to server transmission user profile and network state information.
44. printer remotely intelligently monitoring devices according to claim 35, it is characterized in that: to server, send printer modes report and comprise: to server, send troubleshooting request, in response to server, accept troubleshooting request, send printer modes information, user profile and network state information.
45. printer remotely intelligently monitoring devices according to claim 35, is characterized in that:
Described canonical parameter storage device and described comparison means are arranged in described printer or described host.
46. according to the printer remotely intelligently monitoring device described in any one in claim 35-45, it is characterized in that:
Described host comprises encryption device, for to being encrypted with communicating by letter of server.
47. according to the printer remotely intelligently monitoring device described in any one in claim 35-45, it is characterized in that:
Described host can carry out operated from a distance via network by user.
48. 1 kinds of servers for printer Intelligent remote monitoring system according to claim 15, comprising:
Receiving system, receives printer modes report for the host from printer; And
Fault treating apparatus, in response to printer modes report, sends and solves the required packet of fault to host, and described packet is used for revising printer parameter by host.
49. according to the server described in claim 48, characterized by further comprising:
Receiving system, receives printer software upgrade request for the host from printer.
50. according to the server described in claim 49, characterized by further comprising:
Upgrading processing device, in response to printer software upgrade request, sends the packet for printer software upgrading to host.
51. according to the server described in claim 48, characterized by further comprising:
User information apparatus, for storing subscriber information; And
Network state management devices, for status information Network Based, sets up communicating by letter between server and host by rights.
52. according to the server described in claim 48, it is characterized in that:
Described printer modes report comprises printer Trouble Report.
53. according to the server described in claim 48, it is characterized in that:
Described printer modes report comprises printer modes information, user profile and network state information.
54. according to the server described in claim 53, it is characterized in that:
Described printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
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