CN102632730A - Remote intelligent monitoring and optimizing and upgrading method, system and device for printer - Google Patents
Remote intelligent monitoring and optimizing and upgrading method, system and device for printer Download PDFInfo
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- CN102632730A CN102632730A CN2011100361909A CN201110036190A CN102632730A CN 102632730 A CN102632730 A CN 102632730A CN 2011100361909 A CN2011100361909 A CN 2011100361909A CN 201110036190 A CN201110036190 A CN 201110036190A CN 102632730 A CN102632730 A CN 102632730A
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Abstract
The invention provides a remote intelligent monitoring method for a printer. The remote intelligent monitoring method comprises the steps of: printing test images; scanning the test images and extracting test image parameters; comparing the test images to standard image parameters for judging whether the printer has faults or not; and sending a state report of the printer to a server. The invention also provides a remote intelligent monitoring system, a remote intelligent monitoring device and the server for the printer.
Description
Technical field
The present invention relates to the mthods, systems and devices of printer remotely intelligently monitoring and optimization and upgrading.
Background technology
Along with the development of electronic information technology, the technology such as electron image preservation of barcode technology, planar bar code technology, encrypting optical identification character technology, essence voucher just obtain application more and more widely in every field.The general principle of these application is through printer print image on print media, utilizes electronic installation that image is discerned to obtain the information that image was comprised then.The quality that is printed as picture is depended in the success or not of identifying to a great extent.
Printer generally shifts image-forming principles such as (like impact printer), hot pressing quick (like temperature-sensitive, impact printer) response based on spraying (like ink-jet printer), transfer printing (like thermal transfer printer), gray scale and comes print image.But in practical operation, often owing to spray nozzle clogging, temperature-sensitive device damage, impact that the pin response is bad, the degradation reason causes print image disappearance, distortion, fuzzy under the transfer medium gray scale.
For example, in the land tax industry, use impact printer to carry out the printing of two-dimension code widely.Impact printer utilizes print needle reasonably impacting the colour band with certain gray scale in the stroke, thereby makes colour band stay the seal point at paper surface, the seal point be combined to form character, image.
Spend when low when the ash of colour band, the gray scale that colour band can be transferred on the paper will be seldom, and printing effect will lack contrast, shown in Figure 1A.Wherein, the left side is all black picture that the colour band gray scale prints when low, and the right side is all black picture that the colour band gray scale prints when higher.Spend when low when the colour band ash, the character that prints, integral image gray scale inequality or ash are spent low.
When certain print needle breaks, magnetic pumping lost efficacy, this pin can't form and impact, and form leak source, on image, show as laterally to have lacked delegation, shown in Figure 1B.If this problem appears in many pins, will make the meaningful disappearance of image.
In the impact printer of bi-directional printing, when every capable carriage return, the colour band driven wheel all can once switch, and can constantly turn round to guarantee the colour band core.If it is bad that the colour band driven wheel switches, colour band will stop operating when the high speed carriage return, cause that the gray scale of start-print part is thin out after the carriage return, shown in Fig. 1 C.In the case, it is not enough to be positioned at the gray scale of print image at start bit place of carriage return.
In addition, cause dislocation between the print image that the mechanism error of bidirectional printer can be turned left at from left to right print image with from the right side, it is bad that this situation is called into the row degree, shown in Fig. 1 D.In Fig. 1 D, the left side is into the English print result of row degree when bad, and the right side is into all black picture print result of row degree when bad.Shown in Fig. 1 D, when the Cheng Liedu of printer is bad, the up-downgoing dislocation will appear in print result.
When above-described fault for example appearred in printer, the quality of print image will reduce, thereby causes identification equipment to be difficult to correctly identify print image.Existing printer does not generally have the print quality monitoring function, but through manual work print image inspection is judged whether printer breaks down.The shortcoming of hand inspection is operation inconvenience, and can't unify criterion.For this reason, need a kind of print quality intelligent monitoring technology, be used for print quality is monitored automatically,, still carry out some have high request to printing effect printing to prevent when these faults exist.
The one Chinese patent application 200910262647.0 (patent documentation 1) that the application's applicant submitted on December 25th, 2009 provides a kind of print quality intelligent control method and has had the print system of print quality intelligent monitoring, and the full content of this application is contained in this by reference.
Fig. 2 shows patent documentation 1 disclosed print quality intelligent control method.As shown in Figure 2, this method starts from step S20.At step S21, the predefined test pattern of printer prints.At step S22, the sweep test image also extracts the test pattern parameter.At step S23, with test pattern parameter and standard picture compared with parameters, to confirm whether printer exists fault.At step S24, this method finishes.
Wherein, can the corresponding standard image parameter be set and extract corresponding test pattern parameter to different faults.The standard picture parameter can be stored among host's (computer that for example links to each other with printer) of printer, and carries out said compare operation by this host.Printer through printer interface (two-way parallel port, USB mouth, serial ports, bluetooth etc.), transmits the test pattern parameter that obtains to the host.The host compares test pattern parameter and standard picture parameter, the result fed back on man-machine interface with the form of dialog box, signal language, and suggestion, the method for prompting processing.When test pattern parameter and standard picture parameter grave fault, can forbid directly that the driver of host and printer is connected, and the prompting user fixes a breakdown.
Below in conjunction with accompanying drawing 3A-3D, the principle of this scheme is described to several kinds of exemplary faults.
With reference to figure 3A the test to the colour band gray scale is described.Shown in Fig. 3 A, printer has scanning means, and said scanning means can be a fixation of sensor 303, also can be movable sensor 304.When scanning means was fixation of sensor 303, it was set in the printing interval range of horizontal direction, and was positioned at the paper road scope that can impel paper formation.When scanning means was movable sensor 304, being positioned at can be on the mobile vehicle (for example printhead word car 302) that printer horizontal direction view picture face moves, and is positioned at the paper road scope that can impel paper formation.Wherein, said " horizontal direction " is the direction vertical with the printer paper feeding direction.Said sensor can be that (it has the light-electroresponse curve of switching regulator to the switching regulator photoelectric sensor; When incident optical signal reaches a threshold value; Voltage produces the logic saltus step), linear photoconductor sensor (it has linear light-electroresponse curve), or anyly can carry out the device of scan operation to image with the gray value that obtains image.
When test colour band gray scale, printing test image at first, this test pattern can be arbitrary form, like square all black picture.
When using fixation of sensor 303, test pattern is sent to and fixation of sensor 303 corresponding positions through paper advance mechanism 301.When using movable sensor 304, paper advance mechanism 301 and word car 302 cooperative motions make test pattern and movable sensor 304 be positioned at corresponding position.Then, sensor is carried out scan operation, obtains the test pattern parameter, i.e. the gray value of test pattern.The gray value of test pattern is compared with predefined standard grayscale value, to judge whether printer the colour band ash occurs and spend low fault.
Perhaps; The paper feeding operation of paper feeding operation that can be through paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 combines with the horizontal movement of word car 302; Make the relative position skew of test pattern and sensor, so that detect the gray value of the another position of test pattern.Can stipulate when the gray value that surpasses several positions is lower than the standard grayscale value, judge that printer the colour band ash occurs and spends low fault.
With reference to figure 3B the test to the print needle fault is described.In Fig. 3 B, be marked by identical Reference numeral with part identical among Fig. 3 A, and omit explanation it.
Test to the print needle fault can be carried out after the test of colour band gray scale.When test printing pin fault, printing test image at first.The main body of this test pattern is the combination of printing the image of acquisition separately by each root print needle respectively, shown in Fig. 3 B.Perhaps, can append in the front and back of test pattern main body and be used for the image that label detection begins and finishes, whole image of printing jointly of pins for example is as the sign that detects beginning and finish, shown in Fig. 3 E.
When using fixation of sensor 303, test pattern is sent to and fixation of sensor 303 corresponding positions through paper advance mechanism 301.Paper feeding operation through paper advance mechanism 301, the image that every stylus printer impression is become is detected by sensor successively, to obtain the gray value of the image that every stylus printer impression becomes.The gray value that obtains is compared with predefined standard grayscale value,, judge that then corresponding print needle breaks down if be lower than the standard grayscale value.
When using movable sensor 304, test pattern is sent to and movable sensor 304 corresponding positions through the paper feeding operation of paper advance mechanism 301 and the horizontal movement of word car 302.The paper feeding operation of paper feeding operation that can be through paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 combines with the horizontal movement of word car 302; The image that every stylus printer impression is become is detected by sensor successively, to obtain the gray value of the image that every stylus printer impression becomes.The gray value that obtains is compared with predefined standard grayscale value,, judge that then corresponding print needle breaks down if be lower than the standard grayscale value.
Perhaps; When the image that every stylus printer impression of test becomes; Squinted a little in the detection position of image the combining of the paper feeding operation of paper feeding operation that can be through paper advance mechanism 301, the horizontal movement of word car 302 or paper advance mechanism 301 and the horizontal movement of word car 302, to detect the gray value of another position.If the image that becomes for certain root stylus printer impression has the gray value above several positions to be lower than the standard grayscale value, judge that then corresponding print needle breaks down.
With reference to figure 3C the test to the colour band defective driving is described.In Fig. 3 C, be marked by identical Reference numeral with part identical among Fig. 3 A, and omit explanation it.
Test to the colour band defective driving can be carried out after test of colour band gray scale and print needle fault test.When the test colour band drives, printing test image at first.This test pattern is that the band at least under the bi-directional printing pattern, printed once reaches once all black picture by left-to-right carriage return by the right side to left carriage return, and triplex row all black picture for example is shown in Fig. 3 C.
Paper feeding operation through paper advance mechanism 301 moves to the position with movable sensor 304 levels with the detected image of printing after first carriage return (like second row).Movable sensor 304 moves through this row (as: second row) detected image, obtains along this row (as: second row) equally distributed one group of gray value of detected image.Paper feeding operation through paper advance mechanism 301 moves to the position with movable sensor 304 levels with the next line (as: the third line) of detected image.Movable sensor 304 moves through this row (as: the third line) detected image, obtains along the equally distributed one group of gray value of this row (as: the third line) detected image.
For the second row detected image; The length that will have the black image of stable gray value is compared with predefined full-length; If the length of black image with stable gray value, is then judged the colour band driving of the word car direction of motion corresponding with second row less than full-length and is had fault.Similarly; For the third line detected image; The length that will have the black image of stable gray value is compared with predefined full-length; If the length of black image with stable gray value, is then judged the colour band driving of the word car direction of motion corresponding with the third line less than full-length and is had fault.Through the judgement of above twice carriage return state, can differentiate colour band and drive turning left and switch when switching from left to right from the right side, whether have a certain direction or twocouese all to exist bad.
Perhaps, for each row test pattern, can obtain many groups gray value of varying level position through the paper feeding operation of paper advance mechanism 301.If there is the length that surpasses the pairing black image with stable gray value of some groups of gray values in certain delegation less than full-length, judge that then there is fault in the colour band driving of the word car direction of motion corresponding with this row.
Describe becoming the bad test of row degree with reference to figure 3D.In Fig. 3 D, be marked by identical Reference numeral with part identical among Fig. 3 A, and omit explanation it.
Can after the test of colour band gray scale, print needle fault test and the test of colour band driving malfunction, carry out becoming the bad test of row degree.Testing into the row degree when bad, at first the printing test image.This test pattern is that the band at least under the bi-directional printing pattern, printed once reaches once all black picture by left-to-right carriage return by the right side to left carriage return; Triplex row all black picture for example; The print data of this triplex row all black picture all is two sidelines (vertical direction) alignment, shown in Fig. 3 D.
Paper feeding operation through paper advance mechanism 301 moves to the position with movable sensor 304 levels with the detected image of printing after first carriage return (like second row).Movable sensor 304 moves to test pattern from the initial position sensor (like the initial position sensor of printer word car) of the mobile vehicle of carrying scanning device; Up to the edge that runs into the detected image of printing after first carriage return (like the second row test pattern); To the distance at test pattern edge, or movable sensor 304 moves to the time that the test pattern edge is spent from the position of initial position sensor to record from the position of initial position sensor.
Make movable sensor 304 get back to its initial position, the paper feeding operation through paper advance mechanism 301 moves to the position with movable sensor 304 levels with the next line (as: the third line) of detected image.Movable sensor 304 moves to test pattern from its initial position; Up to the edge that runs into next line (as: the third line) test pattern; To the distance at test pattern edge, or movable sensor 304 moves to the time that the test pattern edge is spent from the position of initial position sensor to record from the position of initial position sensor.
The distance or the time data that obtain are compared with predefined gauged distance or time data,, then judge to have into the bad problem of row degree if the two is inconsistent.
Perhaps, the test for each row can repeat repeatedly in the varying level position.If surpass several distances or time data for certain delegation obtained inconsistent with predefined gauged distance or time data, then there is into the bad problem of row degree in judgement.
Fig. 4 shows the print system with print quality intelligent monitoring.This print system comprises printer 400 and the printer host who is connected with printer 400 (for example computer) 410.Wherein, printer 400 comprises paper advance mechanism 401, printing equipment 402, scanning means 403, print control unit 404 and scan controller 405.Printer host 410 comprises canonical parameter storage device 416 and comparison means 417.
Wherein, the operation of print control unit 404 control paper advance mechanisms 401 and printing equipment 402, print image on printing paper.When carrying out the print quality monitoring, the operation of print control unit control paper advance mechanism 401 and printing equipment 402, printing test image on printing paper.The operation of scan controller 405 control paper advance mechanisms 401 and scanning means 403, the image on the scanning and printing paper.When carrying out the print quality monitoring; The operation of print control unit control paper advance mechanism 401 and scanning means 403; The test pattern that scanning is printed on printing paper also obtains to test the test pattern parameter relevant with the various tests that become the bad test of row degree with comprising the test of colour band gray scale, print needle fault test, colour band driving malfunction; For example the gray value of the image that becomes of the gray value of test pattern, every stylus printer impression, have the length of the black image of stable gray value, the distance from the sensor initial position to the test pattern edge, or sensor moves to the time that the test pattern edge is spent from its initial position.
416 storages of canonical parameter storage device are tested the standard picture parameter relevant with the various tests that become the bad test of row degree with comprising the test of colour band gray scale, print needle fault test, colour band driving malfunction; For example the standard grayscale value, have the full-length of the black image of stable gray value, the gauged distance from the sensor initial position to the test pattern edge, or sensor moves to the standard time that the test pattern edge is spent from its initial position.
The test pattern parameter of comparison means 417 self-scanning in the future control device 405 with from the standard picture compared with parameters of canonical parameter storage device 416, confirm according to comparative result whether printer breaks down.
This print system can also comprise the monitoring setting device, and the user can start or forbidding print quality intelligent monitoring function through the operation supervise and control setting device.
This print system can be monitored print quality automatically.When the printer fault took place, the user can inform personnel after sale with monitored results through dialing after sale the site phone, and operates according to its prompting, as solving fault, then can stay contact method back for sale personnel follow-up service is provided.
For after print system report fault; Make things convenient for the user to the report of site after sale fault, carry out that fault is got rid of and the optimization and upgrading of print system; Be desirable to provide a kind of mthods, systems and devices that can carry out printer remotely intelligently monitoring and optimization and upgrading, with effective shortening maintenance cycle and minimizing manpower consumption.
Summary of the invention
For one or more technical problems more than solving propose the present invention.
The invention provides a kind of printer remotely intelligently monitoring method, comprising: the printing test image; The sweep test image also extracts the test pattern parameter; With test pattern parameter and standard picture compared with parameters, whether there is fault to judge printer; And to the report of server transmission printer modes.
Preferably, said method also comprises: after sending the printer modes report, receive the required packet of solution fault from server.
Preferably, the step of said transmission printer modes report is carried out by the host who links to each other with printer with the step that said reception solves the required packet of fault, and said host revises printer parameter based on packet.
Preferably, said method also comprises based on the user and imports the modification printer parameter.
Preferably, said method also comprises: send the printer software upgrade request to server; Receive the packet that is used for the printer software upgrading from server, and print the machine software upgrading based on said packet.
Preferably, said server is a home server; Said home server is communicated by letter with a plurality of hosts, to monitor said a plurality of hosts' corresponding printer.
Preferably, said server is an external server, communicates by letter with a plurality of hosts via home server, to monitor said a plurality of hosts' corresponding printer.
Preferably, said external server is communicated by letter with home server via fire wall.
Preferably, sending the printer modes report to server comprises to the Trouble Report of server transmission printer.
Preferably, sending the printer modes report to server comprises to server transmission printer modes information.
Preferably, said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, sending the printer modes report to server comprises to server transmission user profile and network state information.
Preferably, sending the printer modes report to server comprises: send the troubleshooting request to server, accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
Preferably, encrypt with communicating by letter of said server.
The present invention also provides a kind of printer remotely intelligently monitoring system, comprises printer, the host who links to each other with said printer, and server, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
The operation of print control unit control paper advance mechanism and printing equipment, printing test image on printing paper; And
The operation of scan controller control paper advance mechanism and scanning means, the test pattern that scanning is printed on printing paper also obtains the test pattern parameter,
The host comprises:
Annunciator is used for sending the printer modes report to server,
Said printer remotely intelligently monitoring system also comprises:
The canonical parameter storage device is used for the storage standards image parameter; With
Comparison means; Be used for compare test image parameter and standard picture parameter, whether break down to judge printer.
Preferably, in printer remotely intelligently monitoring system, said host also comprises receiving system, is used for receiving the required packet of solution fault from server.
Preferably, in printer remotely intelligently monitoring system, said host also comprises modifier, is used for revising printer parameter based on packet or user's input.
Preferably, in printer remotely intelligently monitoring system, said annunciator also sends the printer software upgrade request to server.
Preferably, in printer remotely intelligently monitoring system, said receiving system also is used for receiving the packet that is used for the printer software upgrading from server.
Preferably, in printer remotely intelligently monitoring system, said host also comprises update device, is used for printing the machine software upgrading based on the said packet that is used for the printer software upgrading.
Preferably, in printer remotely intelligently monitoring system, said server is a home server; Said home server is communicated by letter with a plurality of hosts, to monitor said a plurality of hosts' corresponding printer.
Preferably, in printer remotely intelligently monitoring system, said server is an external server, and it is communicated by letter with a plurality of hosts via home server, to monitor said a plurality of hosts' corresponding printer.
Preferably, in printer remotely intelligently monitoring system, said external server is communicated by letter with home server via fire wall.
Preferably, in printer remotely intelligently monitoring system, send the printer modes report to server and comprise to the Trouble Report of server transmission printer.
Preferably, in printer remotely intelligently monitoring system, send the printer modes report to server and comprise to server transmission printer modes information.
Preferably, in printer remotely intelligently monitoring system, said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, in printer remotely intelligently monitoring system, send the printer modes report to server and comprise to server transmission user profile and network state information.
Preferably; In printer remotely intelligently monitoring system; Sending the printer modes report to server comprises: send the troubleshooting request to server, accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
Preferably, in printer remotely intelligently monitoring system, said server comprises receiving system, is used to receive the printer modes report.
Preferably, in printer remotely intelligently monitoring system, said server also comprises fault treating apparatus, is used in response to the printer modes report, sends to the host and solves the required packet of fault.
Preferably, in printer remotely intelligently monitoring system, said server comprises receiving system, is used to receive the printer software upgrade request.
Preferably, in printer remotely intelligently monitoring system, said server also comprises the upgrading processing device, is used in response to the printer software upgrade request, sends the packet that is used for the printer software upgrading to the host.
Preferably, in printer remotely intelligently monitoring system, said server also comprises: user information apparatus is used for storing subscriber information; And the network state management devices, be used for status information Network Based, set up communicating by letter between server and the host by rights.
Preferably, in printer remotely intelligently monitoring system, said canonical parameter storage device and said comparison means are arranged among said printer or the said host.
Preferably, in printer remotely intelligently monitoring system, said host comprises encryption device, is used for encrypting with communicating by letter of server.
Preferably, in printer remotely intelligently monitoring system, said host can carry out operated from a distance via network by the user.
The present invention also provides a kind of printer remotely intelligently monitoring device, comprises printer and the host who links to each other with said printer, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
The operation of print control unit control paper advance mechanism and printing equipment, printing test image on printing paper; And
The operation of scan controller control paper advance mechanism and scanning means, the test pattern that scanning is printed on printing paper also obtains the test pattern parameter.
The host comprises:
Annunciator is used for sending the printer modes report to server.
Said printer remotely intelligently monitoring device also comprises:
The canonical parameter storage device is used for the storage standards image parameter; With
Comparison means; Be used for compare test image parameter and standard picture parameter, whether break down to judge printer.
Preferably, in printer remotely intelligently monitoring device, said host also comprises receiving system, is used for receiving the required packet of solution fault from server.
Preferably, in printer remotely intelligently monitoring device, said host also comprises modifier, is used for revising printer parameter based on packet or user's input.
Preferably, in printer remotely intelligently monitoring device, said annunciator also sends the printer software upgrade request to server.
Preferably, in printer remotely intelligently monitoring device, said host also comprises receiving system, is used for receiving the packet that is used for the printer software upgrading from server.
Preferably, in printer remotely intelligently monitoring device, said host also comprises update device, is used for printing the machine software upgrading based on the said packet that is used for the printer software upgrading.
Preferably, in printer remotely intelligently monitoring device, send the printer modes report to server and comprise to the Trouble Report of server transmission printer.
Preferably, in printer remotely intelligently monitoring device, send the printer modes report to server and comprise to server transmission printer modes information.
Preferably, in printer remotely intelligently monitoring device, said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Preferably, in printer remotely intelligently monitoring device, send the printer modes report to server and comprise to server transmission user profile and network state information.
Preferably; In printer remotely intelligently monitoring device; Sending the printer modes report to server comprises: send the troubleshooting request to server, accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
Preferably, in printer remotely intelligently monitoring device, said canonical parameter storage device and said comparison means are arranged among said printer or the said host.
Preferably, in printer remotely intelligently monitoring device, said host comprises encryption device, is used for encrypting with communicating by letter of server.
Preferably, in printer remotely intelligently monitoring device, said host can carry out operated from a distance via network by the user.
The present invention also provides a kind of server that is used for printer remotely intelligently monitoring system, comprising: receiving system is used for receiving the printer modes report from the host of printer.
Preferably, in server, also comprise fault treating apparatus, be used for, send to the host and solve the required packet of fault in response to the printer modes report.
Preferably, in server, also comprise receiving system, be used for receiving the printer software upgrade request from the host of printer.
Preferably, in server, also comprise the upgrading processing device, be used for, send the packet that is used for the printer software upgrading to the host in response to the printer software upgrade request.
Preferably, in server, also comprise user information apparatus, be used for storing subscriber information; And the network state management devices, be used for status information Network Based, set up communicating by letter between server and the host by rights.
Preferably, in server, said printer modes report comprises the printer Trouble Report.
Preferably, in server, said printer modes report comprises printer modes information, user profile and network state information.
Preferably, in server, said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
Description of drawings
With reference to accompanying drawing the embodiment of the invention is described.In the accompanying drawings, similar Reference numeral is indicated similar part.
Figure 1A shows the colour band ash and spends the print image when hanging down.
Figure 1B shows the print image of print needle when malfunctioning.
Print image when Fig. 1 C shows a certain colour band defective driving.
Fig. 1 D shows into the print image of row degree when bad.
Fig. 2 shows the print quality intelligent control method of patent documentation 1.
Fig. 3 A shows the test to the colour band gray scale of patent documentation 1.
Fig. 3 B shows the test to the print needle fault of patent documentation 1.
Fig. 3 C shows the test of the colour band defective driving of patent documentation 1.
Fig. 3 D shows the bad test of Cheng Liedu of patent documentation 1.
Fig. 3 E shows the test pattern that is used for the print needle fault test of patent documentation 1.
Fig. 4 shows the print system that comprises printer and host of patent documentation 1.
Fig. 5 shows the printer remotely intelligently monitoring method according to the embodiment of the invention.
Fig. 6 A shows the block diagram according to the printer remotely intelligently monitoring system of the embodiment of the invention.
Fig. 6 B shows the block diagram according to the host of the printer remotely intelligently monitoring system of the embodiment of the invention.
Fig. 6 C shows the block diagram according to the server of the printer remotely intelligently monitoring system of the embodiment of the invention.
Fig. 7 A shows the printer remotely intelligently monitoring system of unit internet version.
Fig. 7 B shows the printer remotely intelligently monitoring system of local half tone.
Fig. 7 C shows the printer remotely intelligently monitoring system of LAN enhanced edition.
The specific embodiment
Fig. 5 shows the printer remotely intelligently monitoring method according to the embodiment of the invention.This method starts from step S50.
At step S51, the printing test image.At step S52, the sweep test image also extracts the test pattern parameter.At step S53, with test pattern parameter and standard picture compared with parameters, whether there is fault to judge printer.At step S54, send the printer modes report to server.This method finishes at step S55.
According to embodiments of the invention, send the printer modes report to server and can comprise to server reporting of printer fault (promptly sending the printer Trouble Report), send printer modes information, user profile and network state information etc.
According to embodiments of the invention, printer modes information comprises type, plane No., EDS parameter, version number and the communication port state etc. of printer, so that server sends and the corresponding packet that is used to solve fault of this printer.
According to embodiments of the invention, user profile comprises data such as user's name, contact person, contact address, telephone number and Email, and personnel provide maintenance follow-up service and regular return visit service in view of the above after sale.Network state information is used to indicate printer to be in unit internet, LAN or LAN enhanced edition form, so that server is confirmed printer host's internetwork connection mode, sets up communicating by letter between server and the host by rights, and sends packet.
According to embodiments of the invention; Sending the printer modes report to server also can carry out as follows: send the troubleshooting request to server; Accept the troubleshooting request in response to server, send printer modes information, user profile and network state information etc.
According to embodiments of the invention, step S51, S52 can be carried out by printer, and step S53, S54, S55 can be carried out by the host who links to each other with printer (for example computer).Alternatively, step S53 also can be carried out by printer.Step S20～S23 that step S50 describes corresponding to background technology partial reference Fig. 2 to step S53.For brevity, omit detailed description at this to it.
According to embodiments of the invention,, can point out user's manual modification printer parameter (comprising that system's setting, interface setting, character setting, emulation are provided with etc.) to fix a breakdown judging after there is fault in printer.Perhaps, can also point out the user through adjustment hardware to fix a breakdown, for example through the position of adjusting play driving lever or more Ribbon Change spend low fault to get rid of the colour band ash.
According to embodiments of the invention, any time manual modification printer parameter that the user also can be after printer start (comprise system's setting, interface setting, character setting, emulation are provided with etc.) is with the optimization printing effect.This modification can be carried out through the function interface that is provided by host (for example passing through software).For example; The function interface of software shows the printer parameter state item by item by option; And prompting default value; The user reselects according to actual needs parameter and preservation is set, and judges whether and need make adjustment once more to parameter according to the effect document that prints then, just can reach the purpose of optimizing printing effect.
According to embodiments of the invention, after step S54 sent the printer modes report, the host can receive from server and solve the required packet of fault.Packet can comprise the data that are used to revise printer parameter.Alternatively, packet can also comprise the operating guidance that guides user is fixed a breakdown.
The host revises printer parameter based on solving the required packet of fault, to solve fault.For example, be in parameter at printer state following time is set, the host decompresses packet, writes the printer memory block to supplemental characteristic, to revise the parameter setting.Alternatively, the user can also and get rid of fault according to operating guidance manual modification parameter.
According to embodiments of the invention, the host can also send the request that printer software is upgraded to server.In response to described request, server can send the packet that is used for upgrade software to the host, and the host can be based on this packet printer software upgrading.
Fig. 6 A shows the block diagram according to the printer remotely intelligently monitoring system of the embodiment of the invention.Wherein, for brevity, the parts identical with Fig. 4 are indicated with same reference numerals, and omit the detailed description to it.
Shown in Fig. 6 A, printer remotely intelligently monitoring system comprises printer 400, the host 410 who links to each other with said printer and server 620.
It will be understood by those skilled in the art that canonical parameter storage device 416 and comparison means 417 also can be arranged in the printer.
Server 620 comprises receiving system 621, is used to receive the printer modes report.
According to embodiments of the invention, shown in Fig. 6 B, host 410 can also comprise receiving system 419, is used for receiving the required packet of solution fault from server 620.Host 410 can also comprise modifier 420, is used for revising printer parameter based on packet.
Alternatively, host 410 also can receive the printer parameter of user's input, and modifier 420 is imported the modification printer parameter based on this user.According to embodiments of the invention, any time that the user can be after printer start is through modifier manual modification printer parameter (comprise system's setting, interface setting, character setting, emulation are provided with etc.), with the optimization printing effect.This modifier for example provides function interface; It shows the printer parameter state item by item by option; And prompting default value; The user reselects according to actual needs parameter and preservation is set, and judges whether and need make adjustment once more to parameter according to the effect document that prints then, just can reach the purpose of optimizing printing effect.
According to embodiments of the invention, annunciator 418 can also send the request that printer software is upgraded to server, and receiving system 419 can also receive from server and be used for the packet that printer software is upgraded.Host 410 can also comprise update device 421, is used for the packet printer software upgrading that is used for the printer software upgrading based on said.
According to embodiments of the invention, host 410 can also comprise the encryption device (not shown), be used for to the communication encryption of server 620.
According to embodiments of the invention, shown in Fig. 6 C, server 620 comprises receiving system 621 and fault treating apparatus 622.Receiving system 621 is used for receiving the printer modes report from the host, and fault treating apparatus 622 is used in response to the printer modes report, sends to the host and solves the required packet of fault.
According to embodiments of the invention, receiving system 621 can also receive the request that printer software is upgraded.Server 620 can also comprise upgrading processing device 623, is used for the request of upgrading in response to printer software, sends to host 410 to be used for the packet that printer software is upgraded.
Server 620 can also comprise user information apparatus 624, is used for storing subscriber information, and network state management devices 625, is used for status information Network Based, sets up communicating by letter between server and the host by rights.
Though it will be understood by those skilled in the art that here to show printer, host and server, also can otherwise realize the present invention with the structure that comprises module.For example, can use software, hardware, firmware or its combination in any to realize having printer, host and the server of identical function.The function of above-mentioned module can merge realization, also can be realized by more concrete submodule.The present invention covers all implementations that can realize identical function.
Fig. 7 A～7C shows the printer remotely intelligently monitoring system according to the embodiment of the invention.
Fig. 7 A shows the printer remotely intelligently monitoring system of unit internet version.Shown in Fig. 7 A, server 620 is connected via internet to host 410.
Fig. 7 B shows the printer remotely intelligently monitoring system of local half tone.Shown in Fig. 7 B, server 620 is home servers, and it is communicated by letter with a plurality of hosts 410 via LAN, to monitor a plurality of hosts' 410 corresponding printer 400.
Fig. 7 C shows the printer remotely intelligently monitoring system of LAN enhanced edition.Shown in Fig. 7 C, server 620 is external servers, and it is communicated by letter with a plurality of hosts 410 via home server 731, to monitor a plurality of hosts' 410 corresponding printer 400.
Alternatively, external server 620 is communicated by letter with home server 731 via fire wall.
Alternatively, the user can carry out operated from a distance to the host via network.
Through printer remotely intelligently monitoring provided by the invention, system, device and server; Can under unattended situation, automatic reporting of printer fault, modification printer parameter improve the efficient and the user satisfaction of after-sale service to fix a breakdown and printer modes and user profile to be provided to the after-sale service department.Simultaneously, the present invention can print the optimization and the upgrading of machine automatically when finding the printer fault, provide convenience to printer maintenance.
It will be understood by those skilled in the art that the various devices in the embodiment of the invention can realize in individual devices, also can realize with the form of the combination of a plurality of devices; Can realize with software, also can realize with the appropriate combination of hardware, firmware or software, hardware, firmware.
Though embodiments of the invention are described, to those skilled in the art, its variations and modifications of doing are included within the scope of appended claim.
Claims (59)
1. printer remotely intelligently monitoring method comprises:
The printing test image;
The sweep test image also extracts the test pattern parameter;
With test pattern parameter and standard picture compared with parameters, whether there is fault to judge printer; And
Send the printer modes report to server.
2. method according to claim 1 is characterized in that:
Said method also comprises: after sending the printer modes report, receive the required packet of solution fault from server.
3. method according to claim 2 is characterized in that:
The step of said transmission printer modes report is carried out by the host who links to each other with printer with the step that said reception solves the required packet of fault, and said host revises printer parameter based on packet.
4. method according to claim 1 is characterized in that:
Said method also comprises based on the user imports the modification printer parameter.
5. method according to claim 1 also comprises:
Send the printer software upgrade request to server.
6. method according to claim 5 is characterized in that:
Receive the packet that is used for the printer software upgrading from server, and print the machine software upgrading based on said packet.
7. method according to claim 1 is characterized in that:
Said server is a home server;
Said home server is communicated by letter with a plurality of hosts, to monitor said a plurality of hosts' corresponding printer.
8. method according to claim 1 is characterized in that:
Said server is an external server, communicates by letter with a plurality of hosts via home server, to monitor said a plurality of hosts' corresponding printer.
9. method according to claim 8 is characterized in that:
Said external server is communicated by letter with home server via fire wall.
10. method according to claim 1 is characterized in that:
Sending the printer modes report to server comprises to the Trouble Report of server transmission printer.
11. method according to claim 1 is characterized in that:
Sending the printer modes report to server comprises to server transmission printer modes information.
12. method according to claim 11 is characterized in that:
Said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
13. method according to claim 1 is characterized in that:
Sending the printer modes report to server comprises to server transmission user profile and network state information.
14. method according to claim 1 is characterized in that:
Sending the printer modes report to server comprises: send the troubleshooting request to server, accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
15., it is characterized in that according to each described method among the claim 1-14:
Encrypt with communicating by letter of said server.
16. a printer remotely intelligently monitoring system comprises printer, the host who links to each other with said printer, and server, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
The operation of print control unit control paper advance mechanism and printing equipment, printing test image on printing paper; And
The operation of scan controller control paper advance mechanism and scanning means, the test pattern that scanning is printed on printing paper also obtains the test pattern parameter,
The host comprises:
Annunciator is used for sending the printer modes report to server,
Said printer remotely intelligently monitoring system also comprises:
The canonical parameter storage device is used for the storage standards image parameter; With
Comparison means; Be used for compare test image parameter and standard picture parameter, whether break down to judge printer.
17. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said host also comprises receiving system, is used for receiving the required packet of solution fault from server.
18. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said host also comprises modifier, is used for revising printer parameter based on packet or user's input.
19. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said annunciator also sends the printer software upgrade request to server.
20. printer remotely intelligently monitoring according to claim 19 system is characterized in that:
Said host also comprises receiving system, is used for receiving the packet that is used for the printer software upgrading from server.
21. printer remotely intelligently monitoring according to claim 20 system is characterized in that:
Said host also comprises update device, is used for printing the machine software upgrading based on the said packet that is used for the printer software upgrading.
22. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said server is a home server;
Said home server is communicated by letter with a plurality of hosts, to monitor said a plurality of hosts' corresponding printer.
23. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said server is an external server, and it is communicated by letter with a plurality of hosts via home server, to monitor said a plurality of hosts' corresponding printer.
24. printer remotely intelligently monitoring according to claim 23 system is characterized in that:
Said external server is communicated by letter with home server via fire wall.
25. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Sending the printer modes report to server comprises to the Trouble Report of server transmission printer.
26. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Sending the printer modes report to server comprises to server transmission printer modes information.
27. printer remotely intelligently monitoring according to claim 26 system is characterized in that:
Said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
28. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Sending the printer modes report to server comprises to server transmission user profile and network state information.
29. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Sending the printer modes report to server comprises: send the troubleshooting request to server, accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
30. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said server comprises receiving system, is used to receive the printer modes report.
31. printer remotely intelligently monitoring according to claim 30 system is characterized in that:
Said server also comprises fault treating apparatus, is used in response to the printer modes report, sends to the host and solves the required packet of fault.
32. printer remotely intelligently monitoring according to claim 19 system is characterized in that:
Said server comprises receiving system, is used to receive the printer software upgrade request.
33. printer remotely intelligently monitoring according to claim 32 system is characterized in that:
Said server also comprises the upgrading processing device, is used in response to the printer software upgrade request, sends the packet that is used for the printer software upgrading to the host.
34. printer remotely intelligently monitoring according to claim 28 system is characterized in that said server also comprises:
User information apparatus is used for storing subscriber information; And
The network state management devices is used for status information Network Based, sets up communicating by letter between server and the host by rights.
35. printer remotely intelligently monitoring according to claim 16 system is characterized in that:
Said canonical parameter storage device and said comparison means are arranged among said printer or the said host.
36., it is characterized in that according to each described printer remotely intelligently monitoring system among the claim 16-35:
Said host comprises encryption device, is used for encrypting with communicating by letter of server.
37., it is characterized in that according to each described printer remotely intelligently monitoring system among the claim 16-35:
Said host can carry out operated from a distance via network by the user.
38. a printer remotely intelligently monitoring device comprises printer and the host who links to each other with said printer, wherein:
Printer comprises: paper advance mechanism, printing equipment, scanning means, print control unit and scan controller, wherein:
The operation of print control unit control paper advance mechanism and printing equipment, printing test image on printing paper; And
The operation of scan controller control paper advance mechanism and scanning means, the test pattern that scanning is printed on printing paper also obtains the test pattern parameter.
The host comprises:
Annunciator is used for sending the printer modes report to server.
Said printer remotely intelligently monitoring device also comprises:
The canonical parameter storage device is used for the storage standards image parameter; With
Comparison means; Be used for compare test image parameter and standard picture parameter, whether break down to judge printer.
39., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Said host also comprises receiving system, is used for receiving the required packet of solution fault from server.
40., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Said host also comprises modifier, is used for revising printer parameter based on packet or user's input.
41., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Said annunciator also sends the printer software upgrade request to server.
42., it is characterized in that according to the described printer remotely intelligently monitoring of claim 41 device:
Said host also comprises receiving system, is used for receiving the packet that is used for the printer software upgrading from server.
43., it is characterized in that according to the described printer remotely intelligently monitoring of claim 42 device:
Said host also comprises update device, is used for printing the machine software upgrading based on the said packet that is used for the printer software upgrading.
44., it is characterized in that: send the printer modes report to server and comprise to the Trouble Report of server transmission printer according to the described printer remotely intelligently monitoring of claim 38 device.
45., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Sending the printer modes report to server comprises to server transmission printer modes information.
46., it is characterized in that according to the described printer remotely intelligently monitoring of claim 45 device:
Said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
47., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Sending the printer modes report to server comprises to server transmission user profile and network state information.
48. according to the described printer remotely intelligently monitoring of claim 38 device; It is characterized in that: send the printer modes report to server and comprise: send the troubleshooting request to server; Accept the troubleshooting request in response to server, send printer modes information, user profile and network state information.
49., it is characterized in that according to the described printer remotely intelligently monitoring of claim 38 device:
Said canonical parameter storage device and said comparison means are arranged among said printer or the said host.
50., it is characterized in that according to each described printer remotely intelligently monitoring device among the claim 38-49:
Said host comprises encryption device, is used for encrypting with communicating by letter of server.
51., it is characterized in that according to each described printer remotely intelligently monitoring device among the claim 38-49:
Said host can carry out operated from a distance via network by the user.
52. a server that is used for printer remotely intelligently monitoring according to claim 16 system comprises:
Receiving system is used for receiving the printer modes report from the host of printer.
53., it is characterized in that also comprising according to the described server of claim 52:
Fault treating apparatus is used in response to the printer modes report, sends to the host and solves the required packet of fault.
54., it is characterized in that also comprising according to the described server of claim 52:
Receiving system is used for receiving the printer software upgrade request from the host of printer.
55., it is characterized in that also comprising according to the described server of claim 54:
The upgrading processing device is used in response to the printer software upgrade request, sends the packet that is used for the printer software upgrading to the host.
56., it is characterized in that also comprising according to the described server of claim 52:
User information apparatus is used for storing subscriber information; And
The network state management devices is used for status information Network Based, sets up communicating by letter between server and the host by rights.
57., it is characterized in that according to the described server of claim 52:
Said printer modes report comprises the printer Trouble Report.
58., it is characterized in that according to the described server of claim 52:
Said printer modes report comprises printer modes information, user profile and network state information.
59., it is characterized in that according to the described server of claim 58:
Said printer modes information comprises type, plane No., EDS parameter, version number and the communication port state of printer.
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| CN201110036190.9A CN102632730B (en) | 2011-02-09 | 2011-02-09 | Remote intelligent monitoring and optimizing and upgrading method, system and device for printer |
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