CN102572059B - Method and system for incoming call processing - Google Patents

Method and system for incoming call processing Download PDF

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Publication number
CN102572059B
CN102572059B CN201010590850.3A CN201010590850A CN102572059B CN 102572059 B CN102572059 B CN 102572059B CN 201010590850 A CN201010590850 A CN 201010590850A CN 102572059 B CN102572059 B CN 102572059B
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Prior art keywords
credit
calling number
credit rating
coefficient
described calling
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CN102572059A (en
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薛向辉
梁彬
邹华勇
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China Mobile Group Guangdong Co Ltd
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China Mobile Group Guangdong Co Ltd
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Abstract

The invention provides a method and a system for incoming call processing and belongs to the technical field of data service. The method provided by the invention comprises the following steps: the credit degree of a calling number is obtained from a number credit data base and then sent to a called number, thereby reminding the data reliability of the calling number; and the incoming call reliability is judged based on the credit degree of the calling number, thereby reducing the probability of receiving harassing telephone calls or harassing short messages.

Description

The method and system of incoming call handling
Technical field
The invention belongs to data service technical field, particularly relate to a kind of method and system of client-based incoming call handling.
Background technology
Along with the development of modern society, interpersonal interchange is day by day frequent, dials the surge that mobile phone also result in disturbance incoming call while deepening communication mutually.A large amount of sale call, cheat to send a telegram here etc. and causes loss in various degree to user, how to judge the confidence level of sending a telegram here, intercepts disturbance incoming call, to check on monitoring to rubbish number, is our current institute facing challenges.
But, also there is no effective solution in prior art.
Summary of the invention
In order to solve the problem, the object of this invention is to provide a kind of method and system of incoming call handling, be judged the reliability of sending a telegram here by the credit rating of calling number, reduce the probability that user receives harassing call or harassing and wrecking note.
In order to achieve the above object, the invention provides a kind of method of incoming call handling, described method comprises:
The credit rating of calling number is obtained from number credit database;
The credit rating of described calling number is sent to called number, to point out the reliability of the data from described calling number.
Preferably, described method also comprises:
If when the credit rating of described calling number is higher than the credit threshold preset, described called number receives the data from described calling number; Or
If when the credit rating of described calling number is lower than the credit threshold preset, described called number rejection is from the data of described calling number.
Preferably, the credit rating of described calling number comprises the credit rating coefficient of calling number, and the computing formula of the credit rating coefficient of described calling number is:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before.
Preferably, described method also comprises:
Receive the complaint request for described calling number of described called number transmission and complain content;
Complain content described in described number credit database record, and upgrade the credit rating coefficient of described calling number.
Preferably, described from number credit database, obtain the step of the credit rating of calling number before, described method also comprises:
Judge the credit rating coefficient whether recording described calling number in described number credit database;
If there is record, then directly obtain the credit rating coefficient of described calling number;
If there is no record, then from network, call the telephone traffic of described calling number, business handling amount and complaint amount, calculate the credit rating coefficient of described calling number.
Preferably, described method also comprises:
According to predetermined strategy, be that the credit level/credit star of calling number is other by the credit rating coefficients conversion of described calling number;
The ownership place of other, described for described credit level/credit star calling number and incoming call time are shown on the terminal equipment that described called number is corresponding.
Preferably, before obtain the step of the credit rating of described calling number from described number credit database, described method also comprises:
Described called number receives the call request from described calling number; Or
Described called number receives from the short message of described calling number, multimedia message or video file.
In order to achieve the above object, the invention provides a kind of system of incoming call handling, comprising: number credit database and client background system, wherein
Described number credit database, for the credit rating of number in storage networking;
Described client background system, for obtaining the credit rating of calling number from described number credit database, and sends to called number by the credit rating of described calling number, to point out the reliability of the data from described calling number.
Preferably, the credit rating of described calling number comprises the credit rating coefficient of calling number, when not recording the credit rating coefficient of described calling number in described number credit database,
Described client background system, also for calling the telephone traffic of described calling number, business handling amount and complaint amount from network, calculates the credit rating coefficient of described calling number.
Preferably, the computing formula of the credit rating coefficient of described calling number is:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before.
Preferably, described client background system, if also for the credit rating of described calling number higher than the credit threshold preset time, push the credit rating of described calling number to described called number, receive from the data of described calling number to remind described called number; Or
If when the credit rating of described calling number is lower than the credit threshold preset, push the credit rating of described calling number to described called number, to remind the rejection of described called number from the data of described calling number.
Preferably, the credit rating of described calling number is the credit rating coefficient of calling number, described number credit database, also for receiving the complaint request for described calling number of described called number transmission and complaining content; Record described complaint content, and upgrade the credit rating coefficient of calling number.
From the above, embodiments of the invention have following beneficial effect: by recording the credit rating of number in number credit database, thus the reliability of sending a telegram here is judged by the credit rating of calling number, reduce the probability that user receives harassing call or harassing and wrecking note.
Accompanying drawing explanation
Fig. 1 is the method flow diagram of incoming call handling in embodiments of the invention;
Fig. 2 is the sequential chart of number credit rating Automatic inquirying in embodiments of the invention;
Fig. 3 is the schematic diagram showing calling number credit rating in one embodiment of the invention on terminal called;
Fig. 4 is the schematic diagram showing calling number credit rating in another embodiment of the present invention on terminal called;
Fig. 5 is the sequential chart that in embodiments of the invention, number credit rating is complained;
Fig. 6 is the system architecture diagram of incoming call handling in embodiments of the invention.
Embodiment
In order to make the object of the embodiment of the present invention, technical scheme and advantage clearly understand, below in conjunction with embodiment and accompanying drawing, the embodiment of the present invention is described in detail.At this, illustrative examples of the present invention and illustrating for explaining the present invention, but not as a limitation of the invention.
See Fig. 1, be the method flow diagram of incoming call handling in embodiments of the invention, concrete steps are as follows:
Step 101, from number credit database, obtain the credit rating of calling number;
In the present embodiment, by this credit rating as criterion, judge the height of the reliability of the data from this calling number.Namely judge whether the calling from calling number is harassing call; Judge whether the note from calling number is harassing and wrecking notes.
Step 102, the credit rating of described calling number is sent to called number, to point out the reliability of the data from described calling number.
In the present embodiment, credit rating can be divided into multiple different grade, be shown the height of the reliability of data by different grades, thus incoming call can be judged whether for harassing call provides basis for estimation for user.
The client of step 103, called number, according to setting, receives according to the credit rating of calling number or refusal incoming call when sending a telegram here;
Concrete steps comprise: if when the credit rating of calling number is higher than the credit threshold preset, the client of called number can receive the data from calling number; If or the credit rating of calling number lower than the credit threshold preset time, the client rejection of called number is from the data of calling number.
By arranging credit threshold, filtration treatment being carried out to the data from calling number, when the credit rating of calling number is higher than this credit threshold, illustrates that the data reliability from calling number is higher, these data can be received; When the credit rating of calling number is lower than this credit threshold, illustrate that the data reliability from calling number is lower, this calling number belongs to suspected junk number, then reject this data.
In the present embodiment, the credit information of client feedback uses in following two scenes:
1) user mobile phone display incoming call, the credit rating of Client-Prompt user current call;
2) user opens the enhanced traffic management module of client, can see the credit rating of received calls/missed call number, and especially, for missed call, credit rating can help user to determine whether to want this number of clawback;
Can see, in above-mentioned two situations, the credit information that client provides only supplies cell phone customer reference.In the first case, under default setting, client also can not be tackled caller ID according to credit rating or filter, and just to user's reference or prompting; Certainly, user can be arranged on the client: if credit rating is lower than credit threshold, with regard to rejection later.Only have in this case, the situation of client active filtering caller ID just can occur.
Before step 101, the method also comprises: called number receives the call request from described calling number; Or called number receives from the short message of described calling number, multimedia message or video file.
At the present embodiment, adopt the mode of the database that builds one's credit, record and this calling number have the complains records of the user come and gone that communicates (such as: be deceived and record, harass and complain), be aided with the telephone traffic of calling number and handle the data such as value-added service liveness, calculating the credit rating of this calling number.
In the present embodiment, this credit rating can be the credit rating coefficient of calling number, and the computing formula of this credit rating coefficient can be:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before;
In number credit database, credit angle value is added up, such as, carry out combing according to the mode of normal distribution, obtain current system credit max angle value.
Certainly, in the present embodiment, the credit rating of this calling number can also be that the credit star of the credit level of calling number or calling number is other.
In the present embodiment, can according to predetermined strategy, the credit level or the credit star that by the credit rating coefficients conversion of calling number are calling number are other, this predetermined policy can be: the credit rating coefficient calculated is carried out interval division by the method for mathematics, is divided into the rank arrangement of 0 to 5 stars by the height of numerical value.Such as: credit rating coefficient is between [0,0.1], and this credit level is 0 grade; Credit rating coefficient is between [0.8,1], and this credit level is 5 grades.In the present embodiment, the number mark that credit rating coefficient can be less than default credit threshold is suspected junk number, makes a decision for user.In the present embodiment, this default credit threshold can adjust as the case may be.
After called number receives the credit rating of calling number, the display screen by terminal equipment shows this credit rating, and while the credit rating of display of calling number, also can the ownership place of display of calling number and the time length of incoming call vibration.
In the present embodiment, credit rating coefficient range, credit level and credit star not between corresponding relation can see table:
In upper table, credit level is from 0 to 5 grades, and use star pattern to carry out sign credit level, wherein white star represents 0 rank, and now corresponding with this credit level number is rubbish number.
In the present embodiment, credit level is higher, illustrates that the confidence level of this caller ID is higher, larger in the credit advantage of number credit system.By open-and-shut presenting information, the probability hearing harassing and wrecking and cheat's phone/note greatly can be reduced.
From the above, embodiments of the invention have following beneficial effect: by recording the credit rating of number in number credit database, thus the reliability of sending a telegram here is judged by the credit rating of calling number, reduce the chance that user receives harassing call or harassing and wrecking note.
In the present embodiment, the data that number credit database feeds back to called number are not limited to the credit rating coefficient of calling number, also can comprise: credit level and credit star other.
Illustrate below, the computational methods of credit rating coefficient in the present embodiment.Suppose number A and number B, be specially:
Number A: telephone traffic=4000 second/month, business handling amount=5, complaint amount=0, credit initialization grade=5, complaint amount last month average=10
Number B: telephone traffic=8000 second/month, business handling amount=7, complaint amount=0, credit initialization grade=5, complaint amount last month average=10
If, credit angle value=10000 that current system is maximum, number A and number B initial credit star are not all 5 stars, and credit initialization grade can be arranged as the case may be, and last month, complaint amount average was the system user complaint amount mean value that system counts in the month before;
The credit star of number A is not 5 stars (★ ★ ★ ★ ★)
The credit star of number B is not 5 stars (★ ★ ★ ★ ★)
If number A complains number B success, then the credit rating coefficient of number B becomes:
The credit angle value of number B is: 8000 × 7 1 × 5 + 10 = 3733
The credit rating coefficient of number B: 3733 10000 = 0.3733
Then, contrast above-mentioned credit star and do not show, can know that the credit star of number B is not for drop to 2 stars (★ ★) by 5 stars (★ ★ ★ ★ ★).
If number A complains number B success again, then the credit rating coefficient of number B becomes:
The credit angle value of number B is: 8000 × 7 2 × 5 + 10 = 2800
The credit rating coefficient of number B: 2800 10000 = 0 . 28
Contrast above-mentioned credit star not show, the credit star of known number B is not still 2 stars (★ ★), but the credit rating coefficient of number B obviously declines.
Below for number A call number B, in conjunction with diagram 2, the credit rating Automatic inquirying idiographic flow based on cell-phone customer terminal is described, idiographic flow is as follows:
Step 21, calling number A make a call to called number B, produce the incoming calls record of calling number A;
Step 22, called number B, after receiving calling behavior, initiate inquiry request to client background system;
Step 23, client background system first call record in number credit database, send call request to number credit database;
In the present embodiment, client background system and number credit database can be arranged in two independent network element, can certainly be arranged in same network element.
The information that step 24, number credit database send over according to client background system, returns credit rating and the calling information of calling number A;
The credit rating of the above-mentioned calling number A returned can comprise the credit rating coefficient of this calling number A, and the computing formula of this credit rating coefficient see aforesaid formula, no longer can be applied at this and state.
Step 25, client background system judge the information returned, if there is the credit rating of calling number A, then the results such as the credit rating of calling number A and calling information is pushed to called number B, and then performs step 30;
Step 26, client background system judge the information returned, if do not have the credit rating of calling number A, namely the credit rating of calling number A does not exist, then send call request by BOSS interface to system;
The credit rating of this calling number A comprises: the credit rating coefficient of calling number A, credit level and credit star are other.
Such as, in step 25 and step 26, first judge the credit rating coefficient whether recording calling number A in number credit database; If there is record, then directly obtain the credit rating coefficient of calling number A; If there is no record, then from network, call the telephone traffic of calling number A, business handling amount and complaint amount, then calculate the credit rating coefficient of described calling number A.
Step 27, return calling number A related data, this related data comprises: the telephone traffic of calling number A and business handling situation etc.;
Step 28, calculate calling number A credit rating and initialization;
The computing formula of this credit rating coefficient see aforesaid formula, no longer can be applied at this and states.
Step 29, the credit rating of calling number A is pushed to called number B;
Step 30, the credit rating of calling number A is pushed to number credit database;
Namely, after obtaining the credit rating of calling number A, the credit rating of this calling number A can be pushed to number credit database by client background system, the credit rating of this calling number A is kept in number credit database.
Step 31, cell-phone customer terminal is shown the credit rating of the calling number A received, as user to incoming call calling number A whether be that suspicious number is as basis for estimation;
Such as directly can show the credit rating coefficient of this calling number A, certainly also can according to predetermined strategy, be that credit level/credit star is other by the credit rating coefficients conversion of calling number A, then the ownership place of other, described for described credit level/credit star calling number and incoming call time shown on the terminal equipment that described called number B is corresponding.
Step 32, called number B response is from the incoming call of calling number A;
If when the credit rating of calling number A is higher than the credit threshold preset, called number B can reply the incoming call from calling number A.
When what step 21 ~ step 32 was introduced is calling number calling called number, according to the flow process that the credit rating process of calling number is sent a telegram here.Certain above-mentioned flow process is applicable to calling number sends note, multimedia message or process from audio-video document to called number too.
As shown in Figure 3, for showing the schematic diagram of calling number credit rating in one embodiment of the invention on terminal called.
On the display screen 32 of terminal called 31, the information of display comprises: the ownership place (Guangdong of name (strangeness numbers), calling number (12345678901), calling number; Guangzhou), the credit star of the calling number not complaint degree (10 times) of (5 star), calling number and this incoming call time (2010.10.1409:42) of calling out.Wherein complaint degree mainly denote this calling number by the number of times of other customer complaints.
As shown in Figure 4, for showing the schematic diagram of calling number credit rating in another embodiment of the present invention on terminal called.
On the display screen 32 of terminal called 31, the information of display comprises: the ownership place (Guangdong of name (strangeness numbers), calling number (12345678902), calling number; Guangzhou), the credit star of calling number not (0 grade), complaints degree (1000 times) and this incoming call time (2010.10.1410:45) of calling out.Wherein complaint degree mainly denote this number by the number of times of other customer complaints.Suspected junk number is belonged to by the credit star shown in Fig. 4 this calling number not known.
By providing open-and-shut presenting information, the probability hearing harassing and wrecking and cheat's phone greatly can be reduced.
In the present embodiment, receive when number credit database the complaint request for calling number that called number sends and complain after content, this number credit database can record complaint content, and upgrades the credit rating coefficient of calling number.See Fig. 5, be the sequential chart that number credit rating in embodiments of the invention is complained, concrete steps are as follows:
Step 51, calling number A initiate call to called number B, produce calling number A to the incoming calls record of called number B;
The user of step 52, called number B wants to complain calling number A, and the client software of called number B calls log, lists all incoming calls records, if there is the incoming calls record of calling number A, then called number B just possesses the authority complaining calling number A;
In the present embodiment, in order to resist the generation of malicious complaint right number, following 2 preconditions are proposed:
1) only have when there is incoming calls record, called number just can complain calling number;
2) limit the quantity that called number can complain number within a predetermined period of time, after exceeding this quantity, system no longer accepts the complaint of called number.
Step 53, called number B use client software to initiate to complain;
Namely, called number B initiate for calling number A complaint request and complain content.Such as complain the mode of note by complaint request by dialing the consumer complaints hotline or sending and complain content to send to number credit database.
Step 54, this complaint of number credit database record, and upgrade the related data of calling number A at credit database;
Such as, upgrade the complaint amount of calling number A, upgrade by cumulative mode.
Step 55, number credit database, after recording this complaint content, return to called number B and complain successful information, and show to user on the client;
Step 56, number credit database send the complaint data of calling number A latest update to client background system;
The data of the calling number A that step 57, client background system acceptance send from number credit database, (this computing needs to use data---telephone traffic and the business handling amount of BOSS interface to calculate the credit rating coefficient of calling number A, but every monthly variation is fewer, so use the computing of BOSS interface historical data temporarily);
The computing formula calculating the credit rating coefficient of calling number A is as follows:
Credit max angle value in the credit rating coefficient=credit angle value/current system of calling number A
Credit angle value=(telephone traffic × business handling amount)/(complaint amount × credit initialization grade+last month complaint amount average), wherein
Above-mentioned complaint amount can acquire from the information that number credit database returns, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before; Credit initialization grade can be defaulted as 5 stars.
Step 58, client background system return to number credit rating database the credit rating of the calling number A obtained;
The credit rating of this calling number A comprises: the credit rating coefficient of calling number A, credit level and credit star are other.
So far, the complaint flow process for calling number A terminates.
In the present embodiment, also provide a kind of system of incoming call handling, see Fig. 6, the system of this incoming call handling comprises: number credit database 61 and client background system 62, wherein
Described number credit database 61, for the credit rating of number in storage networking;
Described client background system 62, for obtaining the credit rating of calling number from described number credit database 61, and sends to called number by the credit rating of described calling number, to point out the reliability of the data from described calling number.
In another embodiment of the invention, the credit rating of described calling number comprises the credit rating coefficient of calling number, when not recording the credit rating coefficient of described calling number in described number credit database,
Described client background system 62, also for calling the telephone traffic of described calling number, business handling amount and complaint amount from network, calculates the credit rating coefficient of described calling number.
In another embodiment of the invention, the computing formula of the credit rating coefficient of described calling number is:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before.
In another embodiment of the invention, described client background system 62, if also for described calling number credit rating higher than preset credit threshold time, the credit rating of described calling number is pushed, to remind the reception of described called number from the data of described calling number to described called number; Or
If when the credit rating of described calling number is lower than the credit threshold preset, push the credit rating of described calling number to described called number, to remind the rejection of described called number from the data of described calling number.
In another embodiment of the invention, the credit rating of described calling number is the credit rating coefficient of calling number, described number credit database 61, also for receiving the complaint request for described calling number of described called number transmission and complaining content; Record described complaint content, and upgrade the credit rating coefficient of calling number.
In the present embodiment, number credit database 61 and client background system are connected by Ethernet 63.There is provided related data with the form of BOSS interface in Fig. 6, as the inquiry of telephone traffic, the information such as business handling inquiry, with the calculating of user credit degree coefficient.
The above is only the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, under the premise without departing from the principles of the invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.

Claims (8)

1. a method for incoming call handling, is characterized in that, described method comprises:
The credit rating of calling number is obtained from number credit database;
The credit rating of described calling number is sent to called number, to point out the reliability of the data from described calling number;
Described method also comprises:
If when the credit rating of described calling number is higher than the credit threshold preset, described called number receives the data from described calling number; Or
If when the credit rating of described calling number is lower than the credit threshold preset, described called number rejection is from the data of described calling number;
The credit rating of described calling number comprises the credit rating coefficient of calling number, and the computing formula of the credit rating coefficient of described calling number is:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before.
2. method according to claim 1, is characterized in that, described method also comprises:
Receive the complaint request for described calling number of described called number transmission and complain content;
Complain content described in described number credit database record, and upgrade the credit rating coefficient of described calling number.
3. method according to claim 2, is characterized in that, described from number credit database, obtain the step of the credit rating of calling number before, described method also comprises:
Judge the credit rating coefficient whether recording described calling number in described number credit database;
If there is record, then directly obtain the credit rating coefficient of described calling number;
If there is no record, then from network, call the telephone traffic of described calling number, business handling amount and complaint amount, calculate the credit rating coefficient of described calling number.
4. method according to claim 1, is characterized in that, described method also comprises:
According to predetermined strategy, be that the credit level/credit star of calling number is other by the credit rating coefficients conversion of described calling number;
The ownership place of other, described for described credit level/credit star calling number and incoming call time are shown on the terminal equipment that described called number is corresponding.
5. method according to claim 1, is characterized in that, before obtain the step of the credit rating of described calling number from described number credit database, described method also comprises:
Described called number receives the call request from described calling number; Or
Described called number receives from the short message of described calling number, multimedia message or audio-video document.
6. a system for incoming call handling, is characterized in that, comprising: number credit database and client background system, wherein
Described number credit database, for the credit rating of number in storage networking;
Described client background system, for obtaining the credit rating of calling number from described number credit database, and sends to called number by the credit rating of described calling number, to point out the reliability of the data from described calling number;
The credit rating of described calling number comprises the credit rating coefficient of calling number, when not recording the credit rating coefficient of described calling number in described number credit database,
Described client background system, also for calling the telephone traffic of described calling number, business handling amount and complaint amount from network, calculates the credit rating coefficient of described calling number;
The computing formula of the credit rating coefficient of described calling number is:
Credit max angle value in credit rating coefficient=credit angle value/current system
Credit angle value=(the business handling amount of the telephone traffic × calling number of calling number)/(the credit initialization grade of the complaint amount × calling number of calling number+last month complaint amount average), wherein
The initial value of the complaint amount of described calling number is 0, and the value of the credit rating coefficient of described calling number is between 0 ~ 1, and described last month, complaint amount average was the system user complaint amount mean value that system counts in the month before.
7. system according to claim 6, it is characterized in that, described client background system, if also for described calling number credit rating higher than preset credit threshold time, the credit rating of described calling number is pushed, to remind the reception of described called number from the data of described calling number to described called number; Or
If when the credit rating of described calling number is lower than the credit threshold preset, push the credit rating of described calling number to described called number, to remind the rejection of described called number from the data of described calling number.
8. system according to claim 7, it is characterized in that, the credit rating of described calling number is the credit rating coefficient of calling number, described number credit database, also for receiving the complaint request for described calling number of described called number transmission and complaining content; Record described complaint content, and upgrade the credit rating coefficient of calling number.
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