CN102496269A - System and method for command scheduling - Google Patents

System and method for command scheduling Download PDF

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Publication number
CN102496269A
CN102496269A CN2011104242627A CN201110424262A CN102496269A CN 102496269 A CN102496269 A CN 102496269A CN 2011104242627 A CN2011104242627 A CN 2011104242627A CN 201110424262 A CN201110424262 A CN 201110424262A CN 102496269 A CN102496269 A CN 102496269A
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alert
terminal
processing module
recording
information
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CN2011104242627A
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CN102496269B (en
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张秀梅
刘丰磊
林宝华
樊平
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Beijing E Hualu Information Technology Co Ltd
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Beijing E Hualu Information Technology Co Ltd
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Abstract

The invention provides a system and a method for command scheduling. The system adopts a command scheduling system which is based on a telephone voice box, a telephone voice card, a 350M broadcasting station device, and other intelligent voice devices. The method is a whole set of a command scheduling method based on the intelligent voice devices through a manner of recording of incoming and outgoing calls of alarm telephone, phones management, call record conservation, conference call summoning and recording, the individual calling, crowd calling, group calling and recording of the 350M broadcasting station, and the like. The method can conveniently relates information of receiving alarm, police dispatching and processing result recording with recorded alarm detailed information so as to form an integral traceable alarm file. Therefore, the alarm detailed information can be referenced and the recording can be listened to, thereby tracing the alarm.

Description

A kind of command dispatching system and method
Technical field
The present invention relates to technical field of traffic control, be specifically related to a kind of command dispatching system and method.
Background technology
Command scheduling is the important component part of intelligent transportation system, and simultaneously how more reasonably command scheduling also is one of intelligent transportation key issue that will solve.
The equipment such as phone and radio station that adopt carry out the alert command scheduling more in the prior art, disclose a kind of crisis phone only schedule information treating apparatus like patent documentation CN201904840U, comprise alarm terminal; Communication network, switch, server; Digital audio tape, dispatch terminal, the terminal is scheduled; Its server links to each other with switch, and switch is connected with alarm terminal through communication network, and server is connected with digital audio tape, dispatch terminal, the terminal that is scheduled respectively.Alarm terminal is telephone set or mobile phone, and dispatch terminal comprises wireless dispatching terminal, wired dispatch terminal, and the wireless dispatching terminal is connected with server through wireless network, and wired dispatch terminal is connected with server through hub.Its workflow is following: 1. alarm terminal makes a call to server through communication network; 2. server call accepted is opened digital audio tape simultaneously and is recorded; 3. server judges according to telephone number database whether this call number can be discerned, and if yes, 4. execution in step if not, this call number is put into the blacklist database, and finishes and should call out; 4. server sends to dispatch terminal with the warning message that alarm terminal transmits; 5. dispatch terminal is discerned and is analyzed warning message, according to the decision support data storehouse, generates communication with dispatch instructions automatically; 6. dispatch terminal starts dispatch command to server, and server sends to accordingly through communication network and transferred the terminal; 7. after being transferred the terminal to receive communication with dispatch instructions, carry out corresponding operating, and will accomplish information feedback and give server, server is stored feedback information.This technical scheme can realize still also there is following technical matters in the command scheduling of alert:
(1) in the technique scheme; Server receives warning message and records, and server is analyzed warning message and dispatch terminal is sent to the command information that generates by the accent terminal, and this three part is independently to carry out; When being transferred the terminal to execute the task; If the spot of warning people report is indeterminate, in the time of can't being arrived situation such as the site of the accident by mediator person and occur, need transfer the recording of warning message again; And how from the recording of numerous warning messages, to find out relatively difficulty of the recording relevant with this alert, and mistake appears easily.
(2) in the technique scheme, whether whether timely to the processing of alert after user side receives the report for police service information, it is thorough to consider in the processing procedure, and whether the processing means that different alerts are taked appropriately wait all and can not assess.
Summary of the invention
Technical matters to be solved by this invention is to preserve the full archiv of alert in the prior art in the command dispatching system, reviews when causing alert to go wrong in difficulty and the prior art and can't examine and then provide a kind of command dispatching system and method that can form the complete alert information of a cover to the alert disposal route of command scheduling process is whether proper.
For solving the problems of the technologies described above, the present invention provides a kind of command dispatching system, comprises
The alert access unit is connected with the alarm terminal communication, and user side receives the warning message of said alarm terminal through said alert access unit;
A definite path in the path memory cell, storage server can be with file storage in the alert storage unit according to said definite path;
Said user side comprises the central dispatching unit, and said central dispatching unit comprises:
Speech processing module is connected with said alert access unit, has sound-recording function, when said alert access unit and said alarm terminal connect, begins recording; When said alert access unit and said alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
The alert logging modle; Be connected with said alert access unit; When the warning message of alarm terminal inserted, the alert logging modle ejected alert information record interface automatically, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
Information storage module: be connected with said alert logging modle; All carry out terminal place jurisdictional information and telephone number its stored; Alert information according to record; Carried out the terminal by said accent of said speech processing module direct calling after confirming to be transferred the telephone number of carrying out the terminal, and conversation is recorded; Recording file is stored in the said alert storage unit according to said definite path;
Said alert storage unit is carried out alert information and the recording file of storage in it related, forms complete alert information.
Said speech processing module is integrated with calling device; Said speech processing module direct calling is transferred to carry out the terminal; User side is conversed with being transferred the execution terminal through calling device; Said speech processing module is recorded to conversation, and recording file is stored in the said alert storage unit according to said definite path.
Said speech processing module is the call voice box.
Said speech processing module has several outside line passages, and said several outside line passages can join in the teleconference simultaneously.
Said speech processing module is the call voice integrated circuit board.
Said speech processing module is to have the 350M radio station equipment of grouping busy with the function of group calling.
System also comprises tone arm; When said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, recording file is stored in the said alert storage unit according to said definite path, and with the alert associating information.
The present invention also provides a kind of method of utilizing above-mentioned command dispatching system to carry out command scheduling, comprises the steps:
I. a definite path in the predetermined server is stored in said definite path in the path memory cell, can be with in the alert storage unit of file storage in server according to said definite path;
When II. user side was connected with alarm terminal through said alert access unit, speech processing module began recording; When said alert access unit and alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
When user side was connected with alarm terminal through said alert access unit, the alert logging modle ejected alert information record interface, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
III. user side confirms to be transferred the telephone number of carrying out the terminal according to the telephone number at the local execution terminal of storing in alert information and the information storage module, is performed the terminal through said speech processing module direct calling, and records; During end of conversation, recording file is stored in the said alert storage unit according to said definite path;
IV. said the accent carried out after the intact alert of terminal processes, and connecting with said speech processing module feeds back to user side with result; Said speech processing module and said transfer to be carried out the terminal when connecting, and begins recording; Said speech processing module is broken off when being connected with the said terminal of transfer being carried out, and finishes to record; Recording file is stored in the said alert storage unit according to said definite path;
V. said alert storage unit is carried out alert information and recording file related, forms complete alert information.
Among the said Step II I; Also comprise when said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, and recording file is stored in the step in the said alert storage unit according to said definite path.
Compared with prior art there is following advantage in technique scheme of the present invention:
1. the present invention improves command scheduling efficient through setting up the command dispatching system of a cover based on intelligent sound equipment, preserves the recording file that produces in the command scheduling it is associated with specific alert information; When needs are reviewed a certain alert; Click corresponding alert information, just can obtain related with it recording file, can play this recording file; Realize the unified management of voice record and alert information, preserve the purpose of complete alert information.
2. the present invention can realize command scheduling based on intelligent sound equipment such as call voice box, call voice integrated circuit board, 350M radio station; Can be related with receiving a crime report, send police, result to record easily with the alert details that write down, form complete, retrospective alert archives.So just can listen to recording so that alert is reviewed with reference to the alert details afterwards.
When 3. alert access unit and alarm terminal connect among the present invention; User side utilizes tone arm that the command scheduling process is recorded; Recording file is stored in the step in the said alert storage unit according to said definite path; When needs learn certain alert handle whether timely, when whether disposal route proper, can be through transferring the recording file that is associated with the alert information reference data when it is examined.
Description of drawings
For content of the present invention is more clearly understood, below according to a particular embodiment of the invention and combine accompanying drawing, the present invention is done further detailed explanation, wherein:
Fig. 1 is the system chart of an embodiment of command dispatching system of the present invention.
Embodiment
Embodiment 1
Present embodiment provides a kind of command dispatching system, comprises
The alert access unit is connected with the alarm terminal communication, and user side receives the warning message of said alarm terminal through said alert access unit;
A definite path in the path memory cell, storage server can be with file storage in the alert storage unit according to said definite path;
Said user side comprises the central dispatching unit, and said central dispatching unit comprises:
Speech processing module is connected with said alert access unit, has sound-recording function, when said alert access unit and said alarm terminal connect, begins recording; When said alert access unit and said alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
The alert logging modle; Be connected with said alert access unit; When the warning message of alarm terminal inserted, the alert logging modle ejected alert information record interface automatically, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
Information storage module: be connected with said alert logging modle; All carry out terminal place jurisdictional information and telephone number its stored; Alert information according to record; Carried out the terminal by said accent of said speech processing module direct calling after confirming to be transferred the telephone number of carrying out the terminal, and conversation is recorded; Recording file is stored in the said alert storage unit according to said definite path;
Said alert storage unit is carried out alert information and the recording file of storage in it related, forms complete alert information.
As the mode that can implement, said speech processing module is integrated with calling device; Said speech processing module direct calling is transferred to carry out the terminal; User side is conversed with being transferred the execution terminal through calling device; Said speech processing module is recorded to conversation, and recording file is stored in the said alert storage unit according to said definite path.Preferably, said speech processing module is the call voice box.
Present embodiment also provides a kind of command scheduling method based on above-mentioned command dispatching system, comprises the steps:
I. a definite path in the predetermined server is stored in said definite path in the path memory cell, can be with in the alert storage unit of file storage in server according to said definite path;
When II. user side was connected with alarm terminal through said alert access unit, speech processing module began recording; When said alert access unit and alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
When user side was connected with alarm terminal through said alert access unit, the alert logging modle ejected alert information record interface, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
III. user side confirms to be transferred the telephone number of carrying out the terminal according to the telephone number at the local execution terminal of storing in alert information and the information storage module, is performed the terminal through said speech processing module direct calling, and records; During end of conversation, recording file is stored in the said alert storage unit according to said definite path;
IV. said the accent carried out after the intact alert of terminal processes, and connecting with said speech processing module feeds back to user side with result; Said speech processing module and said transfer to be carried out the terminal when connecting, and begins recording; Said speech processing module is broken off when being connected with the said terminal of transfer being carried out, and finishes to record; Recording file is stored in the said alert storage unit according to said definite path;
V. said alert storage unit is carried out alert information and recording file related, forms complete alert information.
Call-information record flow process based on command scheduling speech packet equipment is following:
The exhalation flow process:
1) phone off-hook begins recording and ticketed call start time and channel number;
2) detect telephone key-press, the record remote number begins conversation;
3) local on-hook or far-end on-hook stop recording, the ticketed call concluding time;
4) judge whether recording is successful;
5) with the recording file unified management that uploads onto the server, and recording path, back uploaded in record after recording successfully; Notice is recorded successfully; The recording failure situation recording failure that sends a notice is unusual.
The incoming call flow process:
1) phone incoming call, telephone set begins ring;
2) obtain the other side's telephone number and write down loCal number;
3) phone off-hook begins recording and ticketed call start time and channel number;
4) local on-hook or far-end on-hook stop recording, the ticketed call concluding time;
5) judge whether recording is successful;
6) with the recording file unified management that uploads onto the server, and recording path, back uploaded in record after recording successfully; Notice is recorded successfully; The recording failure situation recording failure that sends a notice is unusual.
Like this, just formed complete the connecing of the cover command scheduling method of dealing with emergencies and dangerous situations based on the call voice cartridge device, like this can be alert with receiving a crime report, sending easily, the result recording is related with the alert details that write down, and forms complete, retrospective alert archives.So just can listen to recording so that alert is reviewed with reference to the alert details afterwards.
Embodiment 2
The difference of present embodiment and embodiment 1 is that the said speech processing module in the present embodiment has several outside line passages, and said several outside line passages can join in the teleconference simultaneously.Preferably, said speech processing module is the call voice integrated circuit board.
Teleconference workflow based on the call voice integrated circuit board is following:
1) creates meeting
2) select the exhalation people: behind one of selection or several exhalation people, if any enough idle channels, then the analog channel with corresponding number adds meeting from telephone directory, and selected people one by one breathes out on these passages.If do not attend a banquet passage after breathing out in the meeting, then can select first idle seating passage to join in the meeting and begin to record.
3) self-defining operation: can dedicated tunnel be added in the meeting,, then can import telephone number and on this passage, breathe out,, not in recording, then begin recording like active conference if what add is the passage of attending a banquet if what add is analog channel.
4) use above dual mode to breathe out after then teleconference begin, all join the talk between can hearing mutually of passage in the meeting.
5) as Inbound Calls is arranged in the analog channel, can it be added in the meeting.
6) there is dual mode can withdraw from meeting in the conference call process.
7) certain passage on-hook: like the on-hook passage is analog channel, and then this passage directly withdraws from meeting.Like this passage is attend a banquet passage and not recording, and then this passage withdraws from meeting.
8) certain passage is removed out meeting: as the passage that removes is analog channel, then makes this passage on-hook and withdraws from meeting.Like this passage is the passage and recording of attending a banquet, and then stops to withdraw from meeting after the recording, otherwise directly withdraws from meeting.
9) nullify meeting behind the end of conversation, then remove these passages one by one as still having passage in the meeting.
So just can be when command scheduling be handled alert simultaneously and a plurality of execution terminal calls, the consistance that guarantee information is passed on.Equally, command dispatching system will write down recording file automatically and be associated with specifying alert after teleconference finishes, and review foundation as alert.
Embodiment 3
In the present embodiment, different with embodiment 2 with embodiment 1, said speech processing module has the 350M radio station equipment of grouping busy with the function of group calling.When alert takes place, can in command dispatching system, find from the nearest execution terminal of alert scene, the number of 350M radio station equipment is all bound with the telephone number of carrying out the terminal, at this moment can directly call one, one group or a plurality of 350M radio station.So both can reach timely, accurate, the unified purpose that is issued to the execution terminal of alert, same command dispatching system also can be conversed to the 350M radio station and record and the alert association.
Embodiment 4
On the basis of embodiment 1 or embodiment 2 or embodiment 3; System also comprises tone arm; When said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, recording file is stored in the said alert storage unit according to said definite path, and with the alert associating information.
Among the said Step II I; Also comprise when said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, and recording file is stored in the step in the said alert storage unit according to said definite path.
When needs learn certain alert handle whether timely, when whether disposal route proper, can be through transferring the recording file that is associated with the alert information reference data when it is examined.
Obviously, the foregoing description only be for explanation clearly done for example, and be not qualification to embodiment.For the those of ordinary skill in affiliated field, on the basis of above-mentioned explanation, can also make other multi-form variation or change.Here need not also can't give exhaustive to all embodiments.And conspicuous variation of being extended out thus or change still are among the protection domain of the invention.

Claims (9)

1. a command dispatching system is characterized in that: comprise
The alert access unit is connected with the alarm terminal communication, and user side receives the warning message of said alarm terminal through said alert access unit;
A definite path in the path memory cell, storage server can be with file storage in the alert storage unit according to said definite path;
Said user side comprises the central dispatching unit, and said central dispatching unit comprises:
Speech processing module is connected with said alert access unit, has sound-recording function, when said alert access unit and said alarm terminal connect, begins recording; When said alert access unit and said alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
The alert logging modle; Be connected with said alert access unit; When the warning message of alarm terminal inserted, the alert logging modle ejected alert information record interface automatically, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
Information storage module: be connected with said alert logging modle; All carry out terminal place jurisdictional information and telephone number its stored; Alert information according to record; Carried out the terminal by said accent of said speech processing module direct calling after confirming to be transferred the telephone number of carrying out the terminal, and conversation is recorded; Recording file is stored in the said alert storage unit according to said definite path;
Said alert storage unit is carried out alert information and the recording file of storage in it related, forms complete alert information.
2. command dispatching system according to claim 1 is characterized in that:
Said speech processing module is integrated with calling device; Said speech processing module direct calling is transferred to carry out the terminal; User side is conversed with being transferred the execution terminal through calling device; Said speech processing module is recorded to conversation, and recording file is stored in the said alert storage unit according to said definite path.
3. command dispatching system according to claim 2 is characterized in that:
Said speech processing module is the call voice box.
4. command dispatching system according to claim 1 is characterized in that:
Said speech processing module has several outside line passages, and said several outside line passages can join in the teleconference simultaneously.
5. command dispatching system according to claim 4 is characterized in that:
Said speech processing module is the call voice integrated circuit board.
6. command dispatching system according to claim 1 is characterized in that:
Said speech processing module is to have the 350M radio station equipment of grouping busy with the function of group calling.
7. according to the arbitrary described command dispatching system of claim 1-6, it is characterized in that:
System also comprises tone arm; When said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, recording file is stored in the said alert storage unit according to said definite path, and with the alert associating information.
8. one kind is carried out the command scheduling method based on the arbitrary said command dispatching system of claim 1-7, it is characterized in that, comprises the steps:
I. a definite path in the predetermined server is stored in said definite path in the path memory cell, can be with in the alert storage unit of file storage in server according to said definite path;
When II. user side was connected with alarm terminal through said alert access unit, speech processing module began recording; When said alert access unit and alarm terminal break off when being connected, finish to record; Recording file is stored in the said alert storage unit according to said definite path;
When user side was connected with alarm terminal through said alert access unit, the alert logging modle ejected alert information record interface, and user side writes down alert information and alert information is stored in the said alert storage unit according to said definite path;
III. user side confirms to be transferred the telephone number of carrying out the terminal according to the telephone number at the local execution terminal of storing in alert information and the information storage module, is performed the terminal through said speech processing module direct calling, and records; During end of conversation, recording file is stored in the said alert storage unit according to said definite path;
IV. said the accent carried out after the intact alert of terminal processes, and connecting with said speech processing module feeds back to user side with result; Said speech processing module and said transfer to be carried out the terminal when connecting, and begins recording; Said speech processing module is broken off when being connected with the said terminal of transfer being carried out, and finishes to record; Recording file is stored in the said alert storage unit according to said definite path;
V. said alert storage unit is carried out alert information and recording file related, forms complete alert information.
9. command scheduling method according to claim 8 is characterized in that:
Among the said Step II I; Also comprise when said alert access unit and alarm terminal connect; User side utilizes tone arm that the command scheduling process is recorded, and recording file is stored in the step in the said alert storage unit according to said definite path.
CN 201110424262 2011-12-16 2011-12-16 System and method for command scheduling Active CN102496269B (en)

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