CN102480382B - The method and system of big customer's client are served in attendant console system - Google Patents

The method and system of big customer's client are served in attendant console system Download PDF

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CN102480382B
CN102480382B CN201010564170.4A CN201010564170A CN102480382B CN 102480382 B CN102480382 B CN 102480382B CN 201010564170 A CN201010564170 A CN 201010564170A CN 102480382 B CN102480382 B CN 102480382B
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server
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largest
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CN102480382A (en
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戴莉
刘健美
李艳青
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ZTE Corp
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/16—Error detection or correction of the data by redundancy in hardware
    • G06F11/20—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
    • G06F11/202—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant
    • G06F11/2038—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant with a single idle spare processing component
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/16—Error detection or correction of the data by redundancy in hardware
    • G06F11/20—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
    • G06F11/2097—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements maintaining the standby controller/processing unit updated

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Abstract

本发明提供一种在话务台系统中服务大客户客户端的方法及系统，涉及通信领域。所述系统，包括第一大客户服务器、第二大客户服务器以及大客户客户端，其中：在所述第一大客户服务器为所述大客户客户端服务过程中，备用的所述第二大客户服务器定时获取所述第一大客户服务器为所述大客户客户端服务的数据；在所述第一大客户服务器不能为所述大客户客户端服务时，所述第二大客户服务器根据从所述第一大客户服务器获取到的数据为所述大客户客户端进行服务。本发明提供的技术方案可应用于话务管理。

The invention provides a method and system for serving a VIP client in an attendant console system, and relates to the communication field. The system includes a first client server, a second client server, and a client client, wherein: during the first client server serving the client client, the spare second client The client server regularly obtains the data that the first client server serves for the client client; when the first client server cannot serve the client client, the second client server The data acquired by the first VIP client server serves the VIP client. The technical solution provided by the invention can be applied to traffic management.

Description

在话务台系统中服务大客户客户端的方法及系统Method and system for serving VIP clients in attendant console system

技术领域 technical field

本发明涉及通信领域，尤其涉及一种在话务台系统中服务大客户客户端的方法及系统。The invention relates to the communication field, in particular to a method and a system for serving a VIP client in an attendant console system.

背景技术 Background technique

在下一代网络(NextGenerationNetwork，NGN)领域，话务台系统面向电信大客户，为客户提供业务的统一实现、统一管理、统一等功能，是酒店、企业、机关等企事业单位服务的通讯系统，是电信运营企业的收入来源，对电信运营企业有无与伦比的重要性，因此大客户系统的稳定性对于用户来说非常重要，同时也间接跟客户对产品生产商的可信度相关联。In the next generation network (NextGenerationNetwork, NGN) field, the attendant console system is oriented to major telecom customers, providing customers with functions such as unified realization, unified management, and unification of services. It is a communication system for hotels, enterprises, government agencies and other enterprises and institutions. It is the source of income for telecom operators and is of unparalleled importance to telecom operators. Therefore, the stability of key customer systems is very important to users, and it is also indirectly related to the credibility of customers to product manufacturers.

话务台系统完成话务台到软交换之间的呼叫和业务控制过程，整个系统分为客户端和服务器。话务台服务器包含会话发起协议(SessionInitiationProtocol，SIP)处理模块、通讯处理模块、数据库子系统、排队机子系统、子系统，支撑处理模块；话务台客户端包括通讯处理模块、话务台终端，立即终端。客户端与服务器的业务交互通过通讯处理模块来完成，比如呼出权限修改，业务登记，接受话单等；而呼叫控制部分则由SIP信令完成。The attendant console system completes the call and service control process between the attendant console and the softswitch. The whole system is divided into client and server. The attendant console server includes a session initiation protocol (SessionInitiationProtocol, SIP) processing module, a communication processing module, a database subsystem, a queuing machine subsystem, a subsystem, and a supporting processing module; the attendant console client includes a communication processing module, an attendant console terminal, Terminal now. The business interaction between the client and the server is completed through the communication processing module, such as modification of call authority, service registration, receipt of bills, etc.; and the call control part is completed by SIP signaling.

在实现本发明过程中，发明人发现现有技术存在如下问题In the process of realizing the present invention, the inventors found that the prior art has the following problems

目前组网中多个客户端只关联到一个服务器，这样就会存在一个问题，如果话务台的服务器崩溃，在该服务器修理过程中，没有服务器为话务台提供服务，那么将会影响多个酒店终端、企业等业务正常使用。At present, multiple clients in the network are only associated with one server, so there will be a problem. If the server of the attendant console crashes, during the repair process of the server, there will be no server to provide services for the attendant console, which will affect many Businesses such as hotel terminals and enterprises are in normal use.

发明内容 Contents of the invention

本发明提供一种在话务台系统中服务大客户客户端的方法及系统，能够在当前工作的服务器出现故障时，相比现有技术缩短业务的中断时间。The invention provides a method and a system for serving a VIP client in an attendant console system, which can shorten the service interruption time compared with the prior art when the currently working server fails.

为解决上述技术问题，本发明采用了如下技术方案：In order to solve the problems of the technologies described above, the present invention adopts the following technical solutions:

一种话务台系统，包括第一大客户服务器、第二大客户服务器以及大客户客户端，其中：A kind of attendant console system, comprises the server of the first largest client, the server of the second largest client and the client of the largest client, wherein:

在所述第一大客户服务器为所述大客户客户端服务过程中，备用的所述第二大客户服务器定时获取所述第一大客户服务器为所述大客户客户端服务的数据；During the process of the first VIP client server serving the VIP client, the backup second CN server regularly acquires the data that the first CN server serves for the VIP client;

在所述第一大客户服务器不能为所述大客户客户端服务时，所述第二大客户服务器根据从所述第一大客户服务器获取到的数据为所述大客户客户端进行服务。When the first large customer server cannot serve the large customer client, the second large customer server serves the large customer client according to the data obtained from the first large customer server.

优选的，所述系统还包括第一和第二边界网关，其中所述第一、第二边界网关分别与所述第一和第二大客户服务器以及所述大客户客户端相连；其中在所述第一大客户服务器通过所述第一边界网关为所述大客户客户端服务过程中：Preferably, the system further includes first and second border gateways, wherein the first and second border gateways are respectively connected to the first and second big customer servers and the big customer client; wherein in the During the first VIP client server serving the VIP client through the first border gateway:

如果所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路中的至少一个出现故障，所述第一大客户服务器通过所述第二边界网关为所述大客户客户端服务。If at least one of the link between the first border gateway and the first VIP client server and the link between the first border gateway and the VIP client fails, the first The VIP client server serves the VIP client through the second border gateway.

优选的，所述第一大客户服务器不能为所述大客户客户端服务，包括：Preferably, the first big customer server cannot serve the big customer client, including:

在所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路都出现故障时，所述第二边界网关与所述第一大客户服务器之间的链路以及所述第二边界网关与所述大客户客户端之间的链路中的至少一个也出现故障。When both the link between the first border gateway and the first big customer server and the link between the first border gateway and the big customer client fail, the second border gateway At least one of the link with the first VIP client server and the link between the second border gateway and the VIP client also fails.

优选的，所述系统中还包括客户端，其中所述客户端分别与第一和第二大客户端服务器相连，其中：Preferably, the system also includes a client, wherein the client is respectively connected to the first and second largest client server, wherein:

在当前为所述大客户客户端服务的大客户服务器由第一大客户服务器变为第二大客户服务器后，所述客户端在接收到所述第二大客户服务器为所述大客户客户端服务产生的话单后，将之前从所述第一接收大客户服务器的话单与当前从所述第二大客户服务器接收的话单中的时间戳，删除本地接收的话单中的重复话单，并在删除重复话单后对剩余的话单进行处理。After the VIP client server currently serving the VIP client is changed from the first VIP client server to the second VIP client server, the client receives the second VIP client server as the VIP client server After the bill is generated by the service, the time stamp in the bill received from the first large customer server and the current bill received from the second large customer server is deleted, and the duplicate bill in the locally received bill is deleted, and After deleting duplicate bills, process the remaining bills.

优选的，在所述第二大客户服务器在预先设置的定时器到时后获取所述第一大客户服务器为所述大客户客户端服务的数据之前还包括：Preferably, before the second large customer server obtains the data that the first large customer server serves for the large customer client after the preset timer expires, the method further includes:

所述第二大客户服务器通过本地与所述第一大客户服务器之间的链路向所述第一大客户服务器查询本地获取该第一大客户服务器为所述大客户客户端服务的数据；The second large customer server queries the first large customer server locally through the link between the local and the first large customer server to obtain the data that the first large customer server serves for the large customer client;

所述第一大客户服务器向所述第二大客户服务器返回本地允许所述第一大客户服务器获取数据的时间；The first large customer server returns to the second large customer server the time when the first large customer server is allowed to obtain data locally;

所述第二大客户服务器在所述第一大客户服务器允许的时间内通过本地与所述第一大客户服务器之间的链路获取数据。The second large customer server acquires data through the local link with the first large customer server within the time allowed by the first large customer server.

一种在话务台系统中服务大客户客户端的方法，包括：A method for serving a VIP client in an attendant console system, comprising:

在所述第一大客户服务器为所述大客户客户端服务过程中，备用的所述第二大客户服务器定时获取所述第一大客户服务器为所述大客户客户端服务的数据；During the process of the first VIP client server serving the VIP client, the backup second CN server regularly acquires the data that the first CN server serves for the VIP client;

在所述第一大客户服务器不能为所述大客户客户端服务时，所述第二大客户服务器根据从所述第一大客户服务器获取到的数据为所述大客户客户端进行服务。When the first large customer server cannot serve the large customer client, the second large customer server serves the large customer client according to the data obtained from the first large customer server.

优选的，在所述第一大客户服务器通过第一边界网关为所述大客户客户端服务过程中：Preferably, during the first VIP client server serving the VIP client through the first border gateway:

如果所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路中的至少一个出现故障，所述第一大客户服务器通过所述第二边界网关为所述大客户客户端服务；If at least one of the link between the first border gateway and the first VIP client server and the link between the first border gateway and the VIP client fails, the first The VIP client server serves the VIP client through the second border gateway;

其中，第一和第二大客户服务器通过所述第一、第二边界网关分别与所述大客户客户端相连。Wherein, the first and second large customer servers are respectively connected to the large customer client through the first and second border gateways.

优选的，所述第一大客户服务器不能为所述大客户客户端服务，包括：Preferably, the first big customer server cannot serve the big customer client, including:

在所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路都出现故障时，所述第二边界网关与所述第一大客户服务器之间的链路以及所述第二边界网关与所述大客户客户端之间的链路中的至少一个也出现故障。When both the link between the first border gateway and the first big customer server and the link between the first border gateway and the big customer client fail, the second border gateway At least one of the link with the first VIP client server and the link between the second border gateway and the VIP client also fails.

优选的，所述方法还包括：Preferably, the method also includes:

在当前为所述大客户客户端服务的大客户服务器由第一大客户服务器变为第二大客户服务器后，一客户端在接收到所述第二大客户服务器为所述大客户客户端服务产生的话单后，将之前从所述第一接收大客户服务器的话单与当前从所述第二大客户服务器接收的话单中的时间戳，删除本地接收的话单中的重复话单，并在删除重复话单后对剩余的话单进行处理；After the VIP server currently serving the VIP client is changed from the first CN server to the second CN server, a client receives that the second CN server is serving the VIP client After generating the bill, delete the duplicate bill in the locally received bill from the bill received from the first large customer server and the current time stamp received from the second large customer server, and delete After repeating the bills, process the remaining bills;

其中，所述客户端分别与第一和第二大客户端服务器相连。Wherein, the clients are respectively connected to the first and second largest client servers.

优选的，在所述第二大客户服务器在预先设置的定时器到时后获取所述第一大客户服务器为所述大客户客户端服务的数据之前还包括：Preferably, before the second large customer server obtains the data that the first large customer server serves for the large customer client after the preset timer expires, the method further includes:

所述第二大客户服务器通过本地与所述第一大客户服务器之间的链路向所述第一大客户服务器查询本地获取该第一大客户服务器为所述大客户客户端服务的数据；The second large customer server queries the first large customer server locally through the link between the local and the first large customer server to obtain the data that the first large customer server serves for the large customer client;

所述第一大客户服务器向所述第二大客户服务器返回本地允许所述第一大客户服务器获取数据的时间；The first large customer server returns to the second large customer server the time when the first large customer server is allowed to obtain data locally;

所述第二大客户服务器在所述第一大客户服务器允许的时间内通过本地与所述第一大客户服务器之间的链路获取数据。The second large customer server acquires data through the local link with the first large customer server within the time allowed by the first large customer server.

本发明提供的一个或多个实施例，在当前为大客户客户端提供服务的第一大客户服务器不能提供服务时，立即由定时地同步记录该第一大客户服务器的数据的第二大客户服务器提供服务，相比现有技术缩短了业务的中断时间且保证业务能够继续执行。In one or more embodiments provided by the present invention, when the first client server that currently provides services for the client client cannot provide services, the second client that regularly and synchronously records the data of the first client server immediately The server provides services, which shortens the service interruption time and ensures that the service can continue to be executed compared with the prior art.

附图说明 Description of drawings

图1为本发明提供的在下一代网络中的话务台系统实施例的结构示意图；FIG. 1 is a schematic structural diagram of an embodiment of an attendant console system in a next-generation network provided by the present invention;

图2为本发明提供的在话务台系统中服务大客户客户端的方法实施例的流程示意图。Fig. 2 is a schematic flowchart of an embodiment of a method for serving a VIP client in an attendant console system provided by the present invention.

具体实施方式detailed description

为使本发明的目的、技术方案和优点更加清楚，下面将结合附图及具体实施例对本发明作进一步的详细描述。In order to make the purpose, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

图1为本发明提供的在下一代网络中的话务台系统实施例的结构示意图。所述系统包括第一大客户服务器、第二大客户服务器以及大客户客户端，其中：FIG. 1 is a schematic structural diagram of an embodiment of an attendant console system in a next generation network provided by the present invention. The system includes a first client server, a second client server and a client client, wherein:

在所述第一大客户服务器为所述大客户客户端服务过程中，备用的所述第二大客户服务器定时获取所述第一大客户服务器为所述大客户客户端服务的数据；During the process of the first VIP client server serving the VIP client, the backup second CN server regularly acquires the data that the first CN server serves for the VIP client;

在所述第一大客户服务器不能为所述大客户客户端服务时，所述第二大客户服务器根据从所述第一大客户服务器获取到的数据为所述大客户客户端进行服务。When the first large customer server cannot serve the large customer client, the second large customer server serves the large customer client according to the data obtained from the first large customer server.

本发明提供的系统实施例，在当前为大客户客户端提供服务的第一大客户服务器不能提供服务时，立即由定时地同步记录该第一大客户服务器的数据的第二大客户服务器提供服务，相比现有技术缩短了业务的中断时间且保证业务能够继续执行。In the system embodiment provided by the present invention, when the first client server currently serving the client cannot provide services, the second client server that regularly and synchronously records the data of the first client server immediately provides services , compared with the prior art, it shortens the service interruption time and ensures that the service can continue to be executed.

下面对本发明提供的系统作进一步说明：The system provided by the present invention is further described below:

其中在所述第二大客户服务器在预先设置的定时器到时后获取所述第一大客户服务器为所述大客户客户端服务的数据之前还包括：Wherein, before the second large client server acquires the data that the first large client server serves for the large client client after the preset timer expires, it also includes:

所述第二大客户服务器通过本地与所述第一大客户服务器之间的链路向所述第一大客户服务器查询本地获取该第一大客户服务器为所述大客户客户端服务的数据；The second large customer server queries the first large customer server locally through the link between the local and the first large customer server to obtain the data that the first large customer server serves for the large customer client;

所述第一大客户服务器向所述第二大客户服务器返回本地允许所述第一大客户服务器获取数据的时间；The first large customer server returns to the second large customer server the time when the first large customer server is allowed to obtain data locally;

所述第二大客户服务器在所述第一大客户服务器允许的时间内通过本地与所述第一大客户服务器之间的链路获取数据。The second large customer server acquires data through the local link with the first large customer server within the time allowed by the first large customer server.

以一具体应用实例来说明：To illustrate with a specific application example:

步骤101、第二大客户服务器在预先设置的定时器到时后向第一大客户服务器发起备份数据的请求。In step 101, the second largest client server initiates a data backup request to the first largest client server after a preset timer expires.

步骤102、第一大客户服务器在接收到该备用数据的请求后返回应答消息，其中第一大客户服务器对于第二大客户服务器请求备份的操作时可以根据备份的处理进度反馈其中一个，包括有如下5个状态，包括允许备份、暂时拒绝备份、备份中、备份失败和备份成功。Step 102, the first customer server returns a response message after receiving the request for the backup data, wherein the first customer server can feedback one of them according to the backup processing progress when the second customer server requests the backup operation, including The following 5 states, including allow backup, temporarily refuse backup, backup in progress, backup failure and backup success.

本例中应答消息指示可以允许备份。In this example the reply message indicates that the backup can be allowed.

步骤103、第二大客户服务器从第一大客户服务器获取第一大客户服务器为大客户客户端服务的数据。Step 103, the second largest customer server obtains from the first largest customer server the data that the first largest customer server serves for the largest client.

其中，可选的，在执行步骤103过程中，还可以包括如下步骤：Wherein, optionally, during the execution of step 103, the following steps may also be included:

第二大客户服务器向第一大客户服务器发起备份状态的询问，在得到备份状态为备份成功时，备份操作结束，如果得到的备份状态为备份失败，则第二大客户服务器需要重新执行步骤101～103。当备份失败的次数达到预先设置的备份失败次数阈值时，第二大客户服务器需要将该备份失败的事件记录到日志中。The second largest client server initiates a backup status inquiry to the first largest client server. When the backup status is obtained as backup success, the backup operation ends. If the obtained backup status is backup failure, the second largest client server needs to re-execute step 101 ~103. When the number of backup failures reaches a preset threshold of backup failure times, the second largest customer server needs to record the backup failure event in a log.

在执行完步骤103过程中，还要执行如下步骤：In the process of executing step 103, the following steps will also be performed:

步骤104、第二大客户服务器向第一大客户服务器请求是否允许本地向第一大客户服务器查询本地获取到的信息与第一大客户服务器记录的数据之间的同步状态；Step 104, the second largest client server requests from the first largest client server whether to allow the first largest client server to inquire locally about the synchronization status between the information obtained locally and the data recorded by the first largest client server;

步骤105、第一大客户服务器在接收到是否允许查询的请求后返回应答消息，其中第一大客户服务器对于第二大客户服务器请求查询是否同步的操作时可以根据查询同步的处理进度反馈其中一个，包括有如下5个状态，包括允许查询、暂时拒绝查询、同步中、同步失败和同步成功。Step 105, the first customer server returns a response message after receiving the request whether to allow the query, wherein the first customer server can feedback one of them according to the processing progress of the query synchronization when the second customer server requests to query whether the operation is synchronized , including the following five states, including query allowed, query temporarily denied, synchronizing, synchronizing failed, and synchronizing successfully.

本例中应答消息指示可以允许查询。In this example the reply message indicates that the query is allowed.

步骤106、第二大客户服务器向第一大客户服务器查询第一大客户服务器本地获取到的信息与第一大客户服务器记录的数据之间的同步状态。Step 106, the second largest client server queries the first largest client server about the synchronization status between the information obtained locally by the first largest client server and the data recorded by the first largest client server.

其中，可选的，在执行步骤103过程中，还可以包括如下步骤：Wherein, optionally, during the execution of step 103, the following steps may also be included:

在得到同步状态为同步成功时，同步查询操作结束，如果得到的同步状态为备份失败，则第二大客户服务器需要重新执行步骤104～106。当同步失败的次数达到预先设置的同步失败次数阈值时，第二大客户服务器需要将该同步失败的事件记录到日志中。When the obtained synchronization status is synchronization success, the synchronization query operation ends; if the obtained synchronization status is backup failure, the second largest client server needs to re-execute steps 104-106. When the number of synchronization failures reaches a preset threshold of synchronization failures, the second largest client server needs to record the synchronization failure event in a log.

需要说明的是，确定第一大客户服务器不能为所述大客户客户端服务的情况包括如下两种：It should be noted that the conditions for determining that the first customer server cannot serve the customer client include the following two situations:

1)第一大客户服务器出现故障；1) The server of the first largest customer fails;

2)在所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路都出现故障时，所述第二边界网关与所述第一大客户服务器之间的链路以及所述第二边界网关与所述大客户客户端之间的链路中的至少一个也出现故障。2) When both the link between the first border gateway and the first large customer server and the link between the first border gateway and the first large customer client fail, the second At least one of the link between the border gateway and the first VIP client server and the link between the second border gateway and the VIP client also fails.

在上述两种情况时，所述第二大客户服务器代替第一大客户服务器为大客户客户端服务。In the above two cases, the second largest client server serves the client of the largest client instead of the first largest client server.

图1所示的系统中除了包括第一和第二大客户服务器以及所述大客户客户端，还包括两个边界网关，分别为第一和第二边界网关，其中所述第一、第二边界网关分别与所述第一和第二大客户服务器以及所述大客户客户端相连。对于上述两个边界网关，在所述第一大客户服务器通过所述第一边界网关为所述大客户客户端服务过程中：In addition to the first and second large customer servers and the large customer client, the system shown in Figure 1 also includes two border gateways, which are respectively the first and second border gateways, wherein the first and second The border gateway is respectively connected to the first and second large customer servers and the large customer client. For the above two border gateways, during the first VIP client server serving the VIP client through the first border gateway:

如果所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路中的至少一个出现故障，所述第一大客户服务器通过所述第二边界网关为所述大客户客户端服务。If at least one of the link between the first border gateway and the first VIP client server and the link between the first border gateway and the VIP client fails, the first The VIP client server serves the VIP client through the second border gateway.

具体的，大客户客户端向第一和第二大客户服务器发送查询当前提供服务的服务器，此处以第一大客户服务器为提供服务的服务器为例进行说明。第一大客户服务器与大客户客户端协商所使用的链路，即通过哪个边界网关进行通信，以选择第一边界网关进行通信为例进行说明，此后在第一边界网关与大客户客户端之间的链路以及与第一大客户服务器之间的链路都工作正常时，传输路径均不发生变化。一旦上述两个链路中的至少一个出现故障，都会是第一大客户服务器无法通过第一边界网关进行通信，所以第一大客户服务器会通过本地与第二边界网关之间的链路与大客户客户端重新协商通信所使用的链路，此次重新确定的链路为第一大客户服务器通过第二边界网关与大客户客户端进行通信。如果在链路切换到通过第二边界网关进行通信后，第二边界网关与大客户客户端之间的链路以及与第一大客户服务器之间的链路中的至少一个链路也出现问题，此时，则需要第一大客户服务器就无法进行通信，需要将提供服务方切换为第二大客户服务器。Specifically, the client of the major client sends a query to the first and second largest client servers to inquire about the server currently providing the service. Here, the first major client server is the server providing the service as an example for illustration. The link used by the first major customer server to negotiate with the major customer client, that is, which border gateway to communicate with, will be described by selecting the first border gateway for communication as an example. When the link between the two and the link with the first largest customer server are working normally, the transmission path does not change. Once at least one of the above two links fails, it will be that the first major customer server cannot communicate through the first border gateway, so the first major customer server will communicate with the major client server through the link between the local and the second border gateway. The customer client renegotiates the link used for communication, and the link re-determined this time is that the first large customer server communicates with the large customer client through the second border gateway. If after the link is switched to communicate through the second border gateway, at least one of the links between the second border gateway and the VIP customer client and the link with the first VIP client server also has a problem , at this time, the first largest client server cannot communicate, and the service provider needs to be switched to the second largest client server.

下面对如何进行切换提供服务的服务器以及切换后与大客户客户端的协商进行说明：The following describes how to switch the server that provides the service and the negotiation with the big customer client after the switch:

第一大客户服务器停止对大客户客户端的服务，同时第二大客户服务器启动对大客户客户端的服务，并主动通知大客户客户端当前提供服务的服务器变为第二大客户服务器，并与大客户客户端协商通信所使用的链路，以后处理流程与上文中第一大客户服务器的处理流程相同，不再赘述。The server for the first major client stops serving the client for the major client, while the server for the second largest client starts the service for the client for the major client, and proactively notifies the client that the server currently serving the client has become the server for the second largest client, and communicates with the server for the largest client The link used for client-client negotiation communication, the subsequent processing flow is the same as the processing flow of the first largest client server above, and will not be described again.

以一具体实例来说明，如图1所示，当第一大客户服务器处于服务状态时，第一大客户服务器通过第一边界网关与大客户客户端进行通信时使用的链路分别为链路1和链路11，如果链路1和链路11中至少一个出现故障，则第一大客户服务器将使用链路2和21通过第二边界网关进行通信。To illustrate with a specific example, as shown in Figure 1, when the first VIP client server is in the service state, the links used by the first VIP client server to communicate with the VIP client through the first border gateway are link 1 and link 11, if at least one of link 1 and link 11 fails, the first large customer server will use links 2 and 21 to communicate through the second border gateway.

其中所述系统中还包括客户端，其中所述客户端分别与第一和第二大客户端服务器相连，其中：Wherein the system also includes a client, wherein the client is respectively connected to the first and second largest client server, wherein:

在当前为所述大客户客户端服务的大客户服务器由第一大客户服务器变为第二大客户服务器后，所述客户端在接收到所述第二大客户服务器为所述大客户客户端服务产生的话单后，将之前从所述第一接收大客户服务器的话单与当前从所述第二大客户服务器接收的话单中的时间戳，删除本地接收的话单中的重复话单，并在删除重复话单后对剩余的话单进行处理。After the VIP client server currently serving the VIP client is changed from the first VIP client server to the second VIP client server, the client receives the second VIP client server as the VIP client server After the bill is generated by the service, the time stamp in the bill received from the first large customer server and the current bill received from the second large customer server is deleted, and the duplicate bill in the locally received bill is deleted, and After deleting duplicate bills, process the remaining bills.

如图2所示，与本发明提供的系统对应的，本发明还提供一种在如话务台系统中服务大客户客户端的方法实施例，包括：As shown in Figure 2, corresponding to the system provided by the present invention, the present invention also provides an embodiment of a method for serving a VIP client in an attendant console system, including:

步骤201、在所述第一大客户服务器为所述大客户客户端服务过程中，备用的所述第二大客户服务器定时获取所述第一大客户服务器为所述大客户客户端服务的数据；Step 201. During the process of the first VIP client server serving the VIP client, the standby second CN server regularly acquires the data of the first VIP client server serving the VIP client ;

步骤202、在所述第一大客户服务器不能为所述大客户客户端服务时，所述第二大客户服务器根据从所述第一大客户服务器获取到的数据为所述大客户客户端进行服务。Step 202: When the first VIP client server cannot serve the VIP client, the second VIP client server performs service for the VIP client according to the data obtained from the first VIP client server. Serve.

其中，在所述第一大客户服务器通过第一边界网关为所述大客户客户端服务过程中：Wherein, during the first VIP client server serving the VIP client through the first border gateway:

如果所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路中的至少一个出现故障，所述第一大客户服务器通过所述第二边界网关为所述大客户客户端服务；If at least one of the link between the first border gateway and the first VIP client server and the link between the first border gateway and the VIP client fails, the first The VIP client server serves the VIP client through the second border gateway;

其中，第一和第二大客户服务器通过所述第一、第二边界网关分别与所述大客户客户端相连。Wherein, the first and second large customer servers are respectively connected to the large customer client through the first and second border gateways.

其中，所述第一大客户服务器不能为所述大客户客户端服务，包括：Wherein, the first major customer server cannot serve the major customer client, including:

在所述第一边界网关与所述第一大客户服务器之间的链路以及所述第一边界网关与所述大客户客户端之间的链路都出现故障时，所述第二边界网关与所述第一大客户服务器之间的链路以及所述第二边界网关与所述大客户客户端之间的链路中的至少一个也出现故障。When both the link between the first border gateway and the first big customer server and the link between the first border gateway and the big customer client fail, the second border gateway At least one of the link with the first VIP client server and the link between the second border gateway and the VIP client also fails.

其中，所述方法还包括：Wherein, the method also includes:

在当前为所述大客户客户端服务的大客户服务器由第一大客户服务器变为第二大客户服务器后，一客户端在接收到所述第二大客户服务器为所述大客户客户端服务产生的话单后，将之前从所述第一接收大客户服务器的话单与当前从所述第二大客户服务器接收的话单中的时间戳，删除本地接收的话单中的重复话单，并在删除重复话单后对剩余的话单进行处理；After the VIP server currently serving the VIP client is changed from the first CN server to the second CN server, a client receives that the second CN server is serving the VIP client After generating the bill, delete the duplicate bill in the locally received bill from the bill received from the first large customer server and the current time stamp received from the second large customer server, and delete After repeating the bills, process the remaining bills;

其中，所述客户端分别与第一和第二大客户端服务器相连。Wherein, the clients are respectively connected to the first and second largest client servers.

其中，在所述第二大客户服务器在预先设置的定时器到时后获取所述第一大客户服务器为所述大客户客户端服务的数据之前还包括：Wherein, before the second large customer server obtains the data that the first large customer server serves for the large customer client after the preset timer expires, it also includes:

所述第二大客户服务器通过本地与所述第一大客户服务器之间的链路向所述第一大客户服务器查询本地获取该第一大客户服务器为所述大客户客户端服务的数据；The second large customer server queries the first large customer server locally through the link between the local and the first large customer server to obtain the data that the first large customer server serves for the large customer client;

所述第一大客户服务器向所述第二大客户服务器返回本地允许所述第一大客户服务器获取数据的时间；The first large customer server returns to the second large customer server the time when the first large customer server is allowed to obtain data locally;

所述第二大客户服务器在所述第一大客户服务器允许的时间内通过本地与所述第一大客户服务器之间的链路获取数据。The second large customer server acquires data through the local link with the first large customer server within the time allowed by the first large customer server.

本发明提供的方法实施例，在当前为大客户客户端提供服务的第一大客户服务器不能提供服务时，立即由定时地同步记录该第一大客户服务器的数据的第二大客户服务器提供服务，相比现有技术缩短了业务的中断时间且保证业务能够继续执行。In the embodiment of the method provided by the present invention, when the first client server currently serving the client cannot provide services, the second client server that regularly and synchronously records the data of the first client server immediately provides services , compared with the prior art, it shortens the service interruption time and ensures that the service can continue to be executed.

本领域普通技术人员可以理解上述实施例的全部或部分步骤可以使用计算机程序流程来实现，所述计算机程序可以存储于一计算机可读存储介质中，所述计算机程序在相应的硬件平台上(如系统、设备、装置、器件等)执行，在执行时，包括方法实施例的步骤之一或其组合。Those of ordinary skill in the art can understand that all or part of the steps of the above-mentioned embodiments can be implemented using a computer program flow, the computer program can be stored in a computer-readable storage medium, and the computer program can be run on a corresponding hardware platform (such as system, device, device, device, etc.), and when executed, includes one or a combination of the steps of the method embodiment.

可选地，上述实施例的全部或部分步骤也可以使用集成电路来实现，这些步骤可以被分别制作成一个个集成电路模块，或者将它们中的多个模块或步骤制作成单个集成电路模块来实现。这样，本发明不限制于任何特定的硬件和软件结合。Optionally, all or part of the steps in the above embodiments can also be implemented using integrated circuits, and these steps can be fabricated into individual integrated circuit modules, or multiple modules or steps among them can be fabricated into a single integrated circuit module accomplish. As such, the present invention is not limited to any specific combination of hardware and software.

上述实施例中的各装置/功能模块/功能单元可以采用通用的计算装置来实现，它们可以集中在单个的计算装置上，也可以分布在多个计算装置所组成的网络上。The devices/functional modules/functional units in the above embodiments can be realized by general-purpose computing devices, and they can be concentrated on a single computing device, or distributed on a network composed of multiple computing devices.

上述实施例中的各装置/功能模块/功能单元以软件功能模块的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。上述提到的计算机可读取存储介质可以是只读存储器，磁盘或光盘等。When each device/functional module/functional unit in the above-mentioned embodiments is realized in the form of a software function module and sold or used as an independent product, it can be stored in a computer-readable storage medium. The computer-readable storage medium mentioned above may be a read-only memory, a magnetic disk or an optical disk, and the like.

以上所述，仅为本发明的具体实施方式，但本发明的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本发明揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本发明的保护范围之内。因此，本发明的保护范围应以权利要求所述的保护范围为准。The above is only a specific embodiment of the present invention, but the scope of protection of the present invention is not limited thereto. Anyone skilled in the art can easily think of changes or substitutions within the technical scope disclosed in the present invention. Should be covered within the protection scope of the present invention. Therefore, the protection scope of the present invention should be based on the protection scope described in the claims.

Claims (8)

1. an attendant console system, is characterized in that, comprises first client server, second largest client server and big customer's client, wherein:
Be in described big customer's client service process at described first client server, first client server described in described second largest client server timing acquisition for subsequent use is the data of described big customer's client service;
When described first client server can not be described big customer's client service, described second largest client server is that described big customer's client is served according to the data got from described first client server;
Then to obtain afterwards before described first client server is the data of described big customer's client service at the timer pre-set at described second largest client server and also comprise:
Described second largest client server is inquired about this locality by first client server described in the chain road direction between local and described first client server and is obtained the data that this first client server is described big customer's client service;
Described first client server returns the local time allowing described first client server acquisition data to described second largest client server;
Described second largest client server obtains data by the link between local and described first client server within the time that described first client server allows.
2. system according to claim 1, is characterized in that, described system also comprises the first and second borde gateways, and first, second borde gateway wherein said is connected with described first and second large power consumers devices and described big customer's client respectively; Be wherein in described big customer's client service process at described first client server by described first borde gateway:
If at least one in the link between described first borde gateway and described first client server and the link between described first borde gateway and described big customer's client breaks down, described first client server is described big customer's client service by described the second boundary gateway.
3. system according to claim 2, is characterized in that, described first client server can not be described big customer's client service, comprising:
When link between described first borde gateway and described first client server and the link between described first borde gateway and described big customer's client all break down, at least one in the link between described the second boundary gateway and described first client server and the link between described the second boundary gateway and described big customer's client also breaks down.
4. system according to claim 1, is characterized in that, described big customer's client holds server to be connected with the first and second big customers respectively, wherein:
At the current large power consumers device for described big customer's client service from after first client server becomes second largest client server, described big customer's client receive described second largest client server be described big customer's client service produce ticket after, according to the ticket received from described first client server before and current from the timestamp the ticket that described second largest client server receives, delete the repetition ticket in the ticket of local reception, and after deletion repeats ticket, remaining ticket is processed.
5. in attendant console system, serve a method for big customer's client, it is characterized in that, comprising:
Be in described big customer's client service process at first client server, first client server described in second largest client server timing acquisition for subsequent use is the data of described big customer's client service;
When described first client server can not be described big customer's client service, described second largest client server is that described big customer's client is served according to the data got from described first client server;
Then to obtain afterwards before described first client server is the data of described big customer's client service at the timer pre-set at described second largest client server and also comprise:
Described second largest client server is inquired about this locality by first client server described in the chain road direction between local and described first client server and is obtained the data that this first client server is described big customer's client service;
Described first client server returns the local time allowing described first client server acquisition data to described second largest client server;
Described second largest client server obtains data by the link between local and described first client server within the time that described first client server allows.
6. method according to claim 5, is characterized in that, is in described big customer's client service process at described first client server by the first borde gateway:
If at least one in the link between described first borde gateway and described first client server and the link between described first borde gateway and described big customer's client breaks down, described first client server is described big customer's client service by the second boundary gateway;
Wherein, the first and second large power consumers devices are connected with described big customer's client respectively by first, second borde gateway described.
7. method according to claim 6, is characterized in that, described first client server can not be described big customer's client service, comprising:
When link between described first borde gateway and described first client server and the link between described first borde gateway and described big customer's client all break down, at least one in the link between described the second boundary gateway and described first client server and the link between described the second boundary gateway and described big customer's client also breaks down.
8. method according to claim 5, is characterized in that, described method also comprises:
At the current large power consumers device for described big customer's client service from after first client server becomes second largest client server, described big customer's client receive described second largest client server be described big customer's client service produce ticket after, according to the ticket received from described first client server before and current from the timestamp the ticket that described second largest client server receives, delete the repetition ticket in the ticket of local reception, and after deletion repeats ticket, remaining ticket is processed;
Wherein, described big customer's client holds server to be connected with the first and second big customers respectively.
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