CN100452673C - Digital auendant console - Google Patents
Digital auendant console Download PDFInfo
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- CN100452673C CN100452673C CNB2004100163607A CN200410016360A CN100452673C CN 100452673 C CN100452673 C CN 100452673C CN B2004100163607 A CNB2004100163607 A CN B2004100163607A CN 200410016360 A CN200410016360 A CN 200410016360A CN 100452673 C CN100452673 C CN 100452673C
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- 230000011664 signaling Effects 0.000 claims abstract description 12
- 238000004891 communication Methods 0.000 claims abstract description 7
- 238000013507 mapping Methods 0.000 claims abstract description 6
- 230000009977 dual effect Effects 0.000 claims description 8
- 238000000034 method Methods 0.000 claims description 8
- 238000005516 engineering process Methods 0.000 abstract description 8
- 238000012544 monitoring process Methods 0.000 abstract description 3
- 230000007257 malfunction Effects 0.000 abstract 1
- 230000001360 synchronised effect Effects 0.000 abstract 1
- 238000012423 maintenance Methods 0.000 description 4
- 238000005259 measurement Methods 0.000 description 4
- 238000004519 manufacturing process Methods 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
- 238000009434 installation Methods 0.000 description 2
- 238000012546 transfer Methods 0.000 description 2
- 230000002860 competitive effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
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Abstract
The present invention relates to a digital attendant console which comprises a plurality of attendant consoles, a double-machine backup of an access server, a double-machine backup of application servers, a double-network backup and the double-power supply backup, wherein the double-network backup is formed by inserting two network cards on each device, the two network cards are bound together by software in a fault tolerance mode, a network IP address is distributed and is used as a mark when other devices access the computer. When generating malfunctions, a passage is automatically switched on another passage. The double-machine backup of the access servers uses two independent access servers and is additionally provided with a system-state monitoring module; the double-machine backup of the application server uses hardware for arranging a disk array and carries out information exchange communication by a software synchronous module; the access servers are accessed by an SS7 signaling, and a triggering signal of a DOP special keyboard is captured by a DOP keyboard driving mapping technology and control software and then is mapped on a standard keyboard 101. The present invention mainly solves the technical problems that the existing digital attendant console can be only suitable for S1240E serial exchangers and can not be used when the exchangers are upgraded.
Description
[technical field]
The present invention relates to the communication switcher technical field, particularly a kind of digital telephone operation platform.
[background technology]
After the domestic telecommunication operation field was recombinated and formed the general layout of 5+1, the competition between the operator was fierce more, and how the emphasis of competition turns to and provide more comprehensively the more propagation service of high-quality for the user.Except that several big operators of 5+1 (China Telecom, CHINAUNICOM, China Mobile, China Netcom, China Railway Telecom+China Satcom), special industry resource owner such as, broadcasting and TV logical as electricity are also prepared the intervention of selecting a good opportunity to telecom operation market.Also have more medium and small operator, they are absorbed in the special customer group of certain class or region/territory that certain is specific, and the demand of being close to the users is for the user provides flexile propagation service, to obtain competitive advantage.
Some medium and small operator satisfies the demand that the user serves hommization, also in order self to control cost allowances such as user right, minimizing malicious owing fee, needs a cover that the attendant console system of manual telephone system switching can be provided simultaneously.Current, the communication network of many medium and small operators is to be made of the E series S1240 switch that company of Alcatel Shanghai Bell (ASB) (SBELL of company of former Shanghai Bell) provides, in this system, the operator's numeral Operator Position System (DOP) that is used for the console business is to be produced by Alcatel, and is adjusted to be applicable to the E series of switch by SBELL.Now, E series of switch systems face is upgraded to J series, but current DOP system can not be applicable to the switch after the upgrading, and then has influence on the upgrading of whole network system: simultaneously, current DOP system stops production, and following maintenance and spares provisioning are all had any problem.
See also Fig. 1, as shown in the figure: original DOP subsystem is a module of S1240E type switch, and inner by the connection of E1 relaying in exchange, what the use R2 signaling was called out continues.The DOP main control module uses the design of S1240, utilization RTOS operating system; Its console and chief operator's desk all use special installation, and operating system is dos operating system, and operation interface is a text interface.
This system defect is;
1, can only be applicable to the S1240E series of switch, after switch rises version, can't use;
2, the DOP module is connected by the R2 relaying with switch, and follow-up call speed is slower;
3, use the technology at the end of the eighties, be not suitable for the needs of technological progress and era development;
4, use special installation, after equipment stopped production, the maintenance of equipment and maintenance all became thorny problem, use the keyboard of 145 keys as keyboard;
5, console and chief operator's desk use the operating system of DOS, and text interface is used at the interface, can't realize sophisticated functions;
6, the DOP module is used special RTOS operating system, and some management softwares can't use, and also just can't realize such as functions such as complicated authority setting, traffic measurements.
[summary of the invention]
The present invention will solve existing digital telephone operation platform can only be applicable to the S1240E series of switch, can't use after switch rises version; The DOP module is connected by the R2 relaying with switch, and follow-up call speed is slower; Keyboard can only use the keyboard of 145 keys; Console and chief operator's desk use the operating system of DOS, and text interface is used at the interface, can't realize sophisticated functions; The DOP module is used special RTOS operating system, and some management softwares can't use, and also just can't realize provides a kind of digital telephone operation platform such as the technical problem of functions such as complicated authority setting, traffic measurement.
For solving the problems of the technologies described above, technical scheme of the present invention is as follows:
A kind of digital telephone operation platform comprises some telephone operation machines, it is characterized in that: the dual-host backup of access server dual-host backup, application server, dual network backup, duplicate supply backup; This dual network backup is to insert two network interface cards on every equipment, by software two network interface cards are bound together with fault-tolerant way, distribute a network ip address, it is sign with this IP address that miscellaneous equipment is visited this equipment, when when the connection of a network interface card is broken down, automatically switch to an other network interface card and connect.
This access server dual-host backup adopts two independently access servers; This digital telephone operation platform increases the system mode monitor module in addition.
The dual-host backup of application server is taked the hardware configuration disk array, carries out the information exchange communication by the software synchronization module.
This access server adopts the SS7 signaling to insert.
Use digital telephone operation platform keyboard drive mapping techniques, the triggering signal by Control Software seizure digital telephone operation platform keyboard special is mapped on standard 101 keyboards.
By technique scheme, the present invention has following advantage:
1, the present invention uses the SS7 signaling process technique, adopt the SS7 signaling to insert, realize and the call setup of switch and some specific function (intrusion, shake again, Hui Zhen), can overcome original DOP system R2 signaling and continue that speed is slow, the not high shortcoming of speech quality.
2, the present invention uses DOP keyboard drive mapping techniques, adopts special-purpose 145 keyboards in the DOP system of original E series S1240 switch, and after former DOP system stops production, the maintenance of special-purpose 145 keyboards and buying all will take place difficult.Use DOP keyboard drive mapping techniques, catch the triggering signal of DOP keyboard special by Control Software, be mapped on standard 101 keyboards, under different states, one key is used more, thereby utilize standard 101 keyboards to realize of the requirement of complicated DOP system, can substitute original special-purpose 145 keyboards fully for telephone traffic transfer.
3, the present invention uses the dual-host backup technology, comprises dual-host backup, dual network backup, duplicate supply backup of dual-host backup, the application server of access server etc., can satisfy the requirement of the HA of DOP system.
The dual network backup adopts network interface card to add the solution of software, on every equipment, insert two network interface cards, by software two network interface cards are bound together in fault-tolerant (Fault Tolerance) mode, distribute a network ip address, miscellaneous equipment visit this computer with this IP as sign, when a passage breaks down, automatically switch on the another one passage.
The mode that the dual-host backup of connecting system adopts two autonomous systems to work simultaneously realizes.Operation is normal on every complete equipment calls out outside the access control application program, increases the system mode monitor module, when the application of certain autonomous system is broken down, is blocked by the circuit of this system mode monitor module with correspondence.At this moment, switching system can be selected the another one system phone that continues according to the Route Selection principle.Two systems work simultaneously, and the capacity of each system configuration does not need too big, can deal with daily telephone traffic, and when telephone traffic is uprushed, be unlikely to be subjected to the restriction of power system capacity.
The dual-host backup of application server is taked the hardware configuration disk array, carries out the information exchange communication by the software synchronization module.
4, digital telephone operation platform of the present invention adopts advanced CTI technology, and CCF is separated with the calling access function.Access server is responsible for being connected of signaling process and speech channel, and is responsible for circuit is managed; The control that application server is responsible for calling out, the distribution of traffic, operator's certificate authority and other such as miscellaneous function such as message during the feast.Console and chief operator's desk use WINDOWS operating system and GUI graphics software interface.All devices is connected by Ethernet, can expand flexibly and adjust, and can realize the transmission of multiple message.In addition, system also provides management work station and monitor workstation, is used for system's traffic measurement and monitoring of tools.
[description of drawings]
Fig. 1 is the structural representation of existing digital telephone operation platform.
Fig. 2 is the structural representation of digital telephone operation platform of the present invention.
Fig. 3 is 101 keyboards in the digital telephone operation platform of the present invention.
[embodiment]
See also Fig. 2, it is the structural representation of digital telephone operation platform of the present invention.As shown in the figure: native system adopts the dual-host backup technology, comprises the dual-host backup, dual network backup, duplicate supply backup of dual-host backup, the application server of access server etc.
The dual network backup adopts network interface card to add the solution of software, on every equipment, insert two network interface cards, by software two network interface cards are bound together in fault-tolerant (Fault Tolerance) mode, distribute a network ip address, miscellaneous equipment visit this computer with this IP as sign, when a passage breaks down, automatically switch on the another one passage.
The mode that the dual-host backup of connecting system adopts two autonomous systems to work simultaneously realizes.Operation is normal on every complete equipment calls out outside the access control application program, increases the system mode monitor module, when the application of certain autonomous system is broken down, is blocked by the circuit of this system mode monitor module with correspondence.At this moment, switching system can be selected the another one system phone that continues according to the Route Selection principle.Two systems work simultaneously, and the capacity of each system configuration does not need too big, can deal with daily telephone traffic, and when telephone traffic is uprushed, be unlikely to be subjected to the restriction of power system capacity.
The dual-host backup of application server is taked the hardware configuration disk array, carries out the information exchange communication by the software synchronization module.
This system adopts advanced CTI technology, and CCF is separated with the calling access function.Access server is responsible for being connected of signaling process and speech channel, and is responsible for circuit is managed; The control that application server is responsible for calling out, the distribution of traffic, operator's certificate authority and other such as miscellaneous function such as message during the feast.Console and chief operator's desk use WINDOWS operating system and GUI graphics software interface.All devices is connected by Ethernet, can expand flexibly and adjust, and can realize the transmission of multiple message.In addition, system also provides management work station and monitor workstation, is used for system's traffic measurement and monitoring of tools.
This system uses the SS7 signaling process technique, adopts the SS7 signaling to insert, and realizes and the call setup of switch and some specific function (intrusion, shake, Hui Zhen) again, can overcome original DOP system R2 signaling and continue that speed is slow, the not high shortcoming of speech quality.
This system uses DOP keyboard drive mapping techniques, catch the triggering signal of DOP keyboard special by Control Software, be mapped on standard 101 keyboards, under different states, one key is used more, thereby utilize standard 101 keyboards to realize of the requirement of complicated DOP system, can substitute original special-purpose 145 keyboards fully for telephone traffic transfer.Under the situation of operation DOP software, keypad function is mapped as function as shown in Figure 3, and when off-duty DOP software, keyboard still keeps the function of original 101 QWERTY keyboard.
Claims (5)
1, a kind of digital telephone operation platform comprises some telephone operation machines, it is characterized in that: the dual-host backup of access server dual-host backup, application server, dual network backup, duplicate supply backup; This dual network backup is to insert two network interface cards on every equipment, by software two network interface cards are bound together with fault-tolerant way, distribute a network ip address, it is sign with this IP address that miscellaneous equipment is visited this equipment, when when the connection of a network interface card is broken down, automatically switch to an other network interface card and connect.
2, digital telephone operation platform according to claim 1 is characterized in that: this access server dual-host backup adopts two independently access servers; This digital telephone operation platform increases the system mode monitor module in addition.
3, digital telephone operation platform according to claim 1, it is characterized in that: the dual-host backup of application server is taked the hardware configuration disk array, carries out the information exchange communication by the software synchronization module.
4, according to claim 1 or 2 or 3 described digital telephone operation platforms, it is characterized in that: this access server adopts the SS7 signaling to insert.
5, according to claim 1 or 2 or 3 described digital telephone operation platforms, it is characterized in that: use digital telephone operation platform keyboard drive mapping techniques, the triggering signal by Control Software seizure digital telephone operation platform keyboard special is mapped on standard 101 keyboards.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2004100163607A CN100452673C (en) | 2004-02-16 | 2004-02-16 | Digital auendant console |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2004100163607A CN100452673C (en) | 2004-02-16 | 2004-02-16 | Digital auendant console |
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| CN1658639A CN1658639A (en) | 2005-08-24 |
| CN100452673C true CN100452673C (en) | 2009-01-14 |
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| CNB2004100163607A Expired - Fee Related CN100452673C (en) | 2004-02-16 | 2004-02-16 | Digital auendant console |
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Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101662351B (en) * | 2009-09-01 | 2012-09-05 | 卡斯柯信号有限公司 | Method for communication of thermal backup redundant computer with other equipment by redundant network |
| CN102480382B (en) * | 2010-11-29 | 2016-03-30 | 中兴通讯股份有限公司 | The method and system of big customer's client are served in attendant console system |
| CN101980468A (en) * | 2010-12-06 | 2011-02-23 | 南京恩瑞特实业有限公司 | Network hot backup data transmission method |
| CN103716186B (en) * | 2013-12-17 | 2017-01-25 | 北京佳讯飞鸿电气股份有限公司 | Artificial telephone traffic system with network fault tolerance capability and method thereof |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1275000A (en) * | 1999-05-24 | 2000-11-29 | 松下电器产业株式会社 | Equipment and method for redundant switching control |
| CN1321004A (en) * | 2000-04-25 | 2001-11-07 | 华为技术有限公司 | Method and equipment for swapping active with standby switches |
| CN1350674A (en) * | 1999-03-03 | 2002-05-22 | 约塔约塔股份有限公司 | Methods and system for implementing shared disk array management functions |
| CN1410904A (en) * | 2002-09-24 | 2003-04-16 | 武汉拓锐计算机系统有限责任公司 | Load balance modulator possessing TCP connection fault tolerant function and its modulating method |
| US20030185377A1 (en) * | 2002-03-29 | 2003-10-02 | Atsushi Tsukazoe | Web-based CTI system |
-
2004
- 2004-02-16 CN CNB2004100163607A patent/CN100452673C/en not_active Expired - Fee Related
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1350674A (en) * | 1999-03-03 | 2002-05-22 | 约塔约塔股份有限公司 | Methods and system for implementing shared disk array management functions |
| CN1275000A (en) * | 1999-05-24 | 2000-11-29 | 松下电器产业株式会社 | Equipment and method for redundant switching control |
| CN1321004A (en) * | 2000-04-25 | 2001-11-07 | 华为技术有限公司 | Method and equipment for swapping active with standby switches |
| US20030185377A1 (en) * | 2002-03-29 | 2003-10-02 | Atsushi Tsukazoe | Web-based CTI system |
| CN1410904A (en) * | 2002-09-24 | 2003-04-16 | 武汉拓锐计算机系统有限责任公司 | Load balance modulator possessing TCP connection fault tolerant function and its modulating method |
Non-Patent Citations (4)
| Title |
|---|
| CTI技术在呼叫中心的应用. 李晖，毛洪艳，曾文，刘书生.沈阳工业大学学报，第25卷第1期. 2003 |
| CTI技术在呼叫中心的应用. 李晖，毛洪艳，曾文，刘书生.沈阳工业大学学报，第25卷第1期. 2003 * |
| 基于ATM语音技术构建的CTI系统. 曹峰光，李波，宋俊德.研究与设计. 1999 |
| 基于ATM语音技术构建的CTI系统. 曹峰光，李波，宋俊德.研究与设计. 1999 * |
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| CN1658639A (en) | 2005-08-24 |
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Owner name: SHANGHAI XINGUOTAI INFORMATION COMMUNICATION CO., Free format text: FORMER OWNER: SHANGHAI XINGUO INFORMATION TECHNOLOGY CO., LTD. Effective date: 20141117 |
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Free format text: CORRECT: ADDRESS; FROM: 200080 HONGKOU, SHANGHAI TO: 200437 HONGKOU, SHANGHAI |
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Effective date of registration: 20141117 Address after: 200437, No. 173, Handan Road, Shanghai, No. 3, building two and three Patentee after: Shanghai Xinguotai Information Communication Co.,Ltd. Address before: 200080, No. 350, Haining Road, Shanghai, building 12 Patentee before: SHANGHAI XINGUO INFORMATION TECHNOLOGY Co.,Ltd. |
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