CN102474521A - Method and system for controlling establishment of communication channels in a contact centre - Google Patents
Method and system for controlling establishment of communication channels in a contact centre Download PDFInfo
- Publication number
- CN102474521A CN102474521A CN2010800382294A CN201080038229A CN102474521A CN 102474521 A CN102474521 A CN 102474521A CN 2010800382294 A CN2010800382294 A CN 2010800382294A CN 201080038229 A CN201080038229 A CN 201080038229A CN 102474521 A CN102474521 A CN 102474521A
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- 238000004891 communication Methods 0.000 title claims abstract description 55
- 238000000034 method Methods 0.000 title claims abstract description 33
- 238000004590 computer program Methods 0.000 claims description 10
- 238000005516 engineering process Methods 0.000 description 9
- 238000012545 processing Methods 0.000 description 3
- 235000012364 Peperomia pellucida Nutrition 0.000 description 1
- 240000007711 Peperomia pellucida Species 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000012946 outsourcing Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/22—Arrangements for preventing the taking of data from a data transmission channel without authorisation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5235—Dependent on call type or called number [DNIS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/12—Arrangements for remote connection or disconnection of substations or of equipment thereof
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
- H04M2203/6018—Subscriber or terminal logon/logoff
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Marketing (AREA)
- Computer Security & Cryptography (AREA)
- Business, Economics & Management (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computer Hardware Design (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Information Transfer Between Computers (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Storage Device Security (AREA)
Abstract
A method for controlling establishment of a communication channel between a service provider terminal of a contact centre and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a licence for a media type associated with the communication channel is allocated to the service provider terminal; b) if a licence is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a licence is determined not to be allocated to the service provider terminal, determining availability of a licence from a pool of licences; d) if a licence is determined not to be available, refusing establishment of the communication channel; and e) if a licence is determined to be available, allocating the licence to the service provider terminal and allowing establishment of the communication channel.
Description
Technical field
The present invention relates to a kind of be used to the control service provider terminal of liaison centre and the method and system that the communication channel between the service requesting terminal is set up.
With regard to this document, term " service provider terminal " is defined as the terminal of serving the user (agency or expert) who directly or indirectly is associated with liaison centre.This terminal can be located at enterprises or the outside any position that liaison centre's service is provided.With regard to this document, the user's of term " services request terminal " expression request liaison centre service terminal, said user is generally the client of liaison centre's service.This terminal can be located at enterprises or the outside any position that liaison centre's service is provided.
Background technology
Fig. 1 shows the liaison centre 1 that is used for client's inquiry that processing company received.The calling that such system is widely used for client very much is connected to and can organizes the agency that client assists with regard to client's inquiry.
Liaison centre 1 comprises three primary clusterings.These are: liaison centre's switch 2, its processing receive from client 4 calling and they are routed to the agency organizes the suitable agency in 6; Permitting mechanism 3, its management are organized 6 permission distribution to the agency; With subscriber management server 4, it is handled with the agency and organizes the relevant information of each agency in 6, can receive the inquiry relevant with which medium type such as them.
As shown, the agency organizes 6 in " foreground " of company operation, and it is the responsible reception of company and the department or agency of handling client's inquiry.
Also have on " backstage ", it does not normally carry out the mutual inquiry of perhaps handling them with client 5.Yet, expert group 7 is arranged in the backstage, if the essence of inquiry has exceeded agency's knowledge or experience level, said expert group 7 can be related to by any agency that the agency organizes in 6.In this case, the expert will be hopeful and can assist process also successfully tackle client's inquiry.
Confirm said permit server such as permitting mechanism 3 from client's queries and through its medium type that receives the communication channel of those inquiries by availability from the permission of permitting server.Typically, company will buy the permission to determined number, and they are assigned to the agency 6 of liaison centre 1 as required.
In typical situation, distributing the used mode of permission is the flow chart according to Fig. 2.In step 10, when said agency attempted to sign in to liaison centre 1, the process of distributing to an agency 6 permission began.In step 11, the login details that 1 couple of agency of liaison centre is provided is carried out verification process.In step 12, if login details can not be by authentication, then logging request is rejected.
On the other hand, if login details is confirmed as effectively in step 11,, set up the details that is connected and obtains the medium type that said agency is configured to handle with subscriber management server 4 then in step 13.Whether these details can be sent to said agency by the inquiry that said liaison centre is used for confirming on particular media type and is received.
In step 14, they also are used to attempt obtaining to the permission that obtains every kind of medium type of details from subscriber management server 4 from permitting mechanism 3.This is whether to can be used for first medium type that said agency is configured to handle and carry out through asking for permission from permitting mechanism 3 in step 15.If permit unavailablely, then discharge all permissions that distributed (this will be what does not all have in this stage) and in the login of step 12 refusal in step 16.
On the other hand, if can be used for desired medium type, then in step 17, said permission is distributed to agency's (perhaps " being consumed by acting on behalf of ") by permitting mechanism 4.
In step 18, if Agent Requirements is then handled and is back to step 14 to more permissions of other medium type, step 14 such permission of attempting obtaining as explained above.If desired any one permission is not useable for distributing, then will discharges all permissions of having distributed and login at step 12 refusal in step 16.
Yet,, login successfully in step 19 if desired all permissions are all become the distribution of work.No matter act on behalf of the whether positive medium type that is associated with permission that initiatively uses, the permission that distributes by this way can not be released before the agency withdraws from liaison centre 1.Yet, the problem that this has caused this permission distribution technique to be brought, this will make an explanation through by way of example below.
In this example, in case the agency has signed in in the liaison centre 1, just present the client's inquiry or the request of the medium type that they are configured to handle to them.Be routed to this agency whenever client inquires about or asks, this agency can both use communication channel and client's direct communication of being set up via liaison centre's switch 2.
When handling inquiry or request, the agency maybe assisting from an expert 7 in the backstage.Said agency can depend on the circumstances and be connected to an expert 7 and confer with regard to client's inquiry or request and they.This does not require from permitting mechanism 3 and distributes any extra permission.
If he feels to be necessary, said agency can be directly connected to the expert with client via liaison centre's switch 2.Now, client, agency and expert can use suitable medium type to communicate mutually all.Yet this agency does not consume any extra permission from permitting mechanism 3.
No longer require him to handle client's request or inquiry if said agency feels, then he can determine the further processing of client's request or inquiry and reply are left for the expert and transferred in the new request.Therefore, the expert is connected via liaison centre's switch 2 with client now, and this is not able to utilize under having for the situation of setting up any permission of traffic channel assignment via liaison centre's switch 2.
As can see that the current technology that is used for distributing permission at liaison centre's environment not good conformity and possibly cause liaison centre under the situation that at all has no permission to distribute, to be utilized such as the given situation of above example.This possibly cause following situation: even without using all permissions, just reached the capacity of liaison centre's switch.
Summary of the invention
According to one aspect of the present invention; A kind of be used to the control service provider terminal of liaison centre and the method that the communication channel between the service requesting terminal is set up are provided, and said method comprises that the request of communication channel is set up in reception through following steps responds:
A) confirm whether to be assigned to service provider terminal with the permission of the medium type of channel associated;
B) be assigned to said service provider terminal if permission is confirmed as, then allow to set up communication channel;
C) be not assigned to said service provider terminal if permission is confirmed as, then confirm availability from the permission of licensed pool;
D) unavailable if permission is confirmed as, then refusal is set up communication channel; And
E) available if permission is confirmed as, then distribute said permission and allow to set up communication channel to said service provider terminal.
Therefore, the invention provides a kind of wherein permission and distribute that foundation is bundled in method and system together with communication channel: communication channel only can permission can be used for distributing or situation about being assigned with under set up.Therefore, the resource of liaison centre only can be used in the time of can being assigned with in permission, and has overcome the above problem of being mentioned.
Because the present invention, all users of liaison centre are assigned with permission in an identical manner, and this has reflected the activity of liaison centre more accurately.Therefore, use collect between the operating period in liaison centre with the relevant report data of the handled communication of liaison centre, help to plan the capacity of liaison centre etc.The communication of carrying out through liaison centre is set up and is handled in an identical manner, and with to relate to which user (for example, agency and expert) irrelevant.This is vital for the accurate capacity requirement of analyzing liaison centre.
Typically, distribute permission to carry out through user to the permission of said service provider terminal distribution with the medium type of channel associated to service provider terminal.
With the medium type of channel associated can be one of following: voice, Email, HTTP(Hypertext Transport Protocol), instant message and Short Message Service (SMS).
Service provider terminal can be the terminal of a first kind or the terminal of one second type; The terminal of the said first kind can be directly from liaison centre's receiving incoming calling, and the terminal of said second type can add the incoming call of the terminal request of answering the first kind.
Typically; Confirm that the step whether permission with the medium type of channel associated is assigned to service provider terminal carries out through the inquiry permit server; Said permit server is kept the assignment record of every permission in the pond, every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.
Preferably; Confirm to carry out through the inquiry permit server from the step of the availability of the permission of licensed pool; Said permit server is kept the assignment record of every permission in the pond, every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.
In typical embodiment, distribute the step of permission to be included in permit server place receiving terminal and/or user's identification details and to utilize said service provider terminal and/or user's identity that the assignment record of the unallocated permission in the pond is upgraded to service provider terminal.
Preferably, said method comprises that further storage allows to set up the record of communication channel.
The said record that allows to set up communication channel can comprise said service provider terminal and/or user's identity.
The said record that allows to set up communication channel typically comprises the time that communication channel is set up.In this case, the said record that allows to set up communication channel preferably includes the time span that said communication channel is set up.
According to second aspect of the present invention; A kind of contact center system is provided; It comprises that the operation that is suitable for through the control telecommunications switch carries out one or more processors of the method for first aspect, and said telecommunications switch is coupled to said one or more processor and can operates and is used between one or more service provider terminals of liaison centre and one or more services request terminal, setting up one or more communication channel.
According to the third aspect of the invention, a kind of computer program that comprises that computer can be implemented to instruct is provided, this computer program makes said programmable calculator carry out the method according to first aspect when being carried out by programmable calculator.
According to fourth aspect of the present invention, a kind of computer program that comprises computer program is provided, this computer program makes said programmable calculator carry out the method according to first aspect when being carried out by programmable calculator.
Through browsing below in conjunction with the description of accompanying drawing to the specific embodiment of the invention, others of the present invention and characteristic will be conspicuous for those of ordinary skill in the art.
Description of drawings
Referring now to accompanying drawing embodiments of the invention are described, in the accompanying drawings:
Fig. 1 shows and can carry out schematically showing of liaison centre of the present invention above that.
Fig. 2 shows the technology that is used in liaison centre, permitting distribution of prior art.
Fig. 3 shows the technology that is used to permit distribution according to the embodiment of the invention.
Embodiment
Particularly, the flow chart of the technology of being described below has been shown in Fig. 3, has distributed permission and thus the communication channel through call center 1 is set up through said technology and control through said technology.Use shown in Figure 1 and call center described above framework carry out should technology.
In the flow chart of Fig. 3, in step 20, the permission distribution technique begins to ask pending connection.This can be to the connection that requires the agency that client's incoming call inquiry is handled is organized a service provider terminal of 6 from a services request terminal of client 5; Perhaps for example when adding client and agency's existing call, it can be being connected between the service provider terminal acted on behalf of and/or client's the terminal of services request terminal and one of expert group 7.
As previous and like what schematically show among Fig. 1, support the various medium type of communication channel, such as voice, Email, HTTP(Hypertext Transport Protocol), instant message and Short Message Service (SMS).
In response to this connection request,, send the medium type (that is, requiring the medium type of the communication channel of foundation) of desired connection and the details of user identity to permit server 3 in step 21.In step 22, confirm whether user's (that is, depending on the circumstances is agency or expert) of service provider terminal has had the permission of this medium type.This carries out through inquiry permit server 3, and said permit server 3 is kept the assignment record of every permission in the licensed pool of being held by permit server 3 and managing.Every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.If permission has been assigned to service provider terminal and/or user, then in step 24, agrees said connection request and allow to set up communication channel.
On the other hand, if the user also not with the permission of the medium type of the channel associated that will set up, then in step 23, the availability of confirming from the permission of licensed pool through inquiry permit server 3.This carries out through inquiry permit server 3, and this permit server 3 is kept the assignment record of every permission in the pond, every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.If the permission of this medium type unavailable (for example, because they have been assigned with or neither one is bought) then refuses to connect and do not set up communication channel in step 25.
Yet if in step 23, the permission of the medium type of said communication channel is confirmed as available, in step 26, will distribute to the user of service provider terminal with the permission of the medium type of the channel associated that will set up.The permission of service provider terminal distributed relate to the details of permit server 3 transmission terminals and/or user's identity and utilize said service provider terminal and/or user's identity to upgrade the assignment record of a unallocated permission in the pond.
In step 26, distribute in the permission, in step 27, storage allows to set up the record of communication channel in subscriber management server 4.This record can comprise the settling time of service provider terminal and/or user's identity and communication channel.When said channel is destroyed after it is used, can utilize the details of the time span of this communication channel foundation to upgrade said record.In step 24, connection is successfully allowed and can be set up communication channel then.
As can see from above description; Saidly be used to control technology that communication channel sets up and be based on according to 2 the practical communication traffic carrying capacitys that must handle of liaison centre's switch and distribute permission, rather than signed in to liaison centre 1 and distribute permission according to having how much to act on behalf of.This liaison centre that allows will to generate to institute permit carry out more meaningful and fix a price accurately and allow to report more accurately the activity of the liaison centre that will carry out.
Method and system of the present invention is permitted based on user (agency mentioned above or expert) movable on man-to-man basis, the distribution.Therefore, when the software reality of liaison centre's switch 2 is just being served client to agency or expert's communication, distribute permission.Particularly, then only opposite if agency and expert confer with regard to client's inquiry to the single permission of agent allocation with before, will in the duration of this consulting, distribute two permissions.Similarly, single permission will be consumed in the duration of expert's communication client, and the agency who wherein relates to has at first stopped relating to this communication.
The invention provides permission and sell the ability of liaison centre's permission based on the accurate reflection of liaison centre's use.Use to adopt or the tissue of the liaison centre in the expert pond (perhaps keeping in touch) that outsourcing increases through the liaison centre's channel such as instant message and other organizational factors will find they to the demand of permitting along with the increase that they get in touch with throughput is expanded.Yet only if they are by initiatively use, otherwise identical permission will can not be assigned with.Compare with the permission distribution system of routine, the present invention has reflected the use of liaison centre's software resource more accurately and has produced more meaningful and accurate pricing model.
Claims (14)
1. one kind is used to control the service provider terminal of liaison centre and the method that the communication channel between the service requesting terminal is set up, and said method comprises that the request of communication channel is set up in reception through following steps responds:
A) confirm whether to be assigned to service provider terminal with the permission of the medium type of channel associated;
B) be assigned to said service provider terminal if permission is confirmed as, then allow to set up communication channel;
C) be not assigned to said service provider terminal if permission is confirmed as, then confirm availability from the permission of licensed pool;
D) unavailable if permission is confirmed as, then refusal is set up communication channel; And
E) available if permission is confirmed as, then distribute said permission and allow to set up communication channel to said service provider terminal.
2. the method for claim 1 wherein distributes permission to carry out to the permission of said service provider terminal distribution with the medium type of channel associated through the user to service provider terminal.
3. according to claim 1 or claim 2 method is one of following with the medium type of channel associated wherein: voice, Email, HTTP(Hypertext Transport Protocol), instant message and Short Message Service (SMS).
As before the described method of each claim; Wherein service provider terminal is the terminal of a first kind or the terminal of one second type; The terminal of the said first kind can be directly from liaison centre's receiving incoming calling, and the terminal of said second type can add the incoming call of the terminal request of answering the first kind.
As before the described method of each claim; Confirm that wherein the step whether permission with the medium type of channel associated is assigned to service provider terminal carries out through the inquiry permit server; Said permit server is kept the assignment record of every permission in the pond, every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.
As before the described method of each claim; Wherein confirm to carry out through the inquiry permit server from the step of the availability of the permission of licensed pool; Said permit server is kept the assignment record of every permission in the pond, every current service provider terminal that is assigned to of permission of said record indication and/or user's identity.
As before the described method of each claim, wherein distribute the step of permission to be included in permit server place receiving terminal and/or user's identification details and to utilize said service provider terminal and/or user's identity that the assignment record of the unallocated permission in the pond is upgraded to service provider terminal.
As before the described method of each claim, comprise that further storage allows to set up the record of communication channel.
9. method as claimed in claim 8, the wherein said record that allows to set up communication channel comprises said service provider terminal and/or user's identity.
10. like claim 8 or 9 described methods, the wherein said record that allows to set up communication channel comprises the time that communication channel is set up.
11. method as claimed in claim 10, the wherein said record that allows to set up communication channel comprises the time span of setting up said communication channel.
12. contact center system; The one or more processors of method that comprise each claim before being suitable for carrying out through the operation of control telecommunications switch, said telecommunications switch are coupled to said one or more processor and can operate and are used between one or more service provider terminals of liaison centre and one or more services request terminal, setting up one or more communication channel.
13. a computer program that comprises that computer can be implemented to instruct, this computer program make said programmable calculator carry out like each described method in the claim 1 to 11 when being carried out by programmable calculator.
14. a computer program that comprises computer program, this computer program make said programmable calculator carry out like each described method in the claim 1 to 11 when being carried out by programmable calculator.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US12/549,534 US8275118B2 (en) | 2009-08-28 | 2009-08-28 | Method and system for controlling establishment of communication channels in a contact centre |
| US12/549534 | 2009-08-28 | ||
| PCT/GB2010/001632 WO2011023968A2 (en) | 2009-08-28 | 2010-08-27 | Method and system for controlling establishment of communication channels in a contact centre |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102474521A true CN102474521A (en) | 2012-05-23 |
| CN102474521B CN102474521B (en) | 2015-02-04 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201080038229.4A Expired - Fee Related CN102474521B (en) | 2009-08-28 | 2010-08-27 | Method and system for controlling establishment of communication channels in a contact centre |
Country Status (9)
| Country | Link |
|---|---|
| US (4) | US8275118B2 (en) |
| EP (1) | EP2471239A2 (en) |
| JP (1) | JP5518195B2 (en) |
| KR (1) | KR20120082882A (en) |
| CN (1) | CN102474521B (en) |
| BR (1) | BR112012004481A2 (en) |
| CA (1) | CA2771197A1 (en) |
| RU (1) | RU2012111980A (en) |
| WO (1) | WO2011023968A2 (en) |
Cited By (1)
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| CN108605048A (en) * | 2016-02-11 | 2018-09-28 | T移动美国公司 | Selective calling with flight control connects system |
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|---|---|---|---|---|
| US8275118B2 (en) * | 2009-08-28 | 2012-09-25 | Rockstar Bidco, L.P. | Method and system for controlling establishment of communication channels in a contact centre |
| US9645794B2 (en) | 2014-09-23 | 2017-05-09 | Texas Instruments Incorporated | Homogeneous atomic pattern for double, add, and subtract operations for digital authentication using elliptic curve cryptography |
| US9786619B2 (en) | 2015-12-31 | 2017-10-10 | Taiwan Semiconductor Manufacturing Company, Ltd. | Semiconductor structure and manufacturing method thereof |
| US10122860B1 (en) * | 2017-07-10 | 2018-11-06 | Afiniti Europe Technologies Limited | Techniques for estimating expected performance in a task assignment system |
| US10979103B2 (en) | 2019-06-28 | 2021-04-13 | T-Mobile Usa, Inc. | Wireless backhaul using relay nodes in a cellular network |
| CN114915453A (en) * | 2022-04-14 | 2022-08-16 | 浙江网商银行股份有限公司 | Access response method and device |
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| CN101119317A (en) * | 2007-08-31 | 2008-02-06 | 华为技术有限公司 | Distribution permissive method, equipment and system |
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2009
- 2009-08-28 US US12/549,534 patent/US8275118B2/en not_active Expired - Fee Related
-
2010
- 2010-08-27 WO PCT/GB2010/001632 patent/WO2011023968A2/en active Application Filing
- 2010-08-27 BR BR112012004481A patent/BR112012004481A2/en not_active IP Right Cessation
- 2010-08-27 EP EP10752604A patent/EP2471239A2/en not_active Withdrawn
- 2010-08-27 KR KR1020127007883A patent/KR20120082882A/en active IP Right Grant
- 2010-08-27 CA CA2771197A patent/CA2771197A1/en not_active Abandoned
- 2010-08-27 CN CN201080038229.4A patent/CN102474521B/en not_active Expired - Fee Related
- 2010-08-27 RU RU2012111980/08A patent/RU2012111980A/en not_active Application Discontinuation
- 2010-08-27 JP JP2012526117A patent/JP5518195B2/en not_active Expired - Fee Related
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2012
- 2012-09-21 US US13/624,267 patent/US8559616B2/en not_active Expired - Fee Related
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2013
- 2013-06-06 US US13/911,528 patent/US20130269005A1/en not_active Abandoned
- 2013-09-19 US US14/031,601 patent/US20140016769A1/en not_active Abandoned
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| CN101119317A (en) * | 2007-08-31 | 2008-02-06 | 华为技术有限公司 | Distribution permissive method, equipment and system |
| US20090214020A1 (en) * | 2008-02-21 | 2009-08-27 | International Business Machines Corporation | Category based organization and monitoring of customer service help sessions |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108605048A (en) * | 2016-02-11 | 2018-09-28 | T移动美国公司 | Selective calling with flight control connects system |
Also Published As
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|---|---|
| CA2771197A1 (en) | 2011-03-03 |
| US20130016824A1 (en) | 2013-01-17 |
| US20130269005A1 (en) | 2013-10-10 |
| EP2471239A2 (en) | 2012-07-04 |
| CN102474521B (en) | 2015-02-04 |
| US8275118B2 (en) | 2012-09-25 |
| JP5518195B2 (en) | 2014-06-11 |
| JP2013503537A (en) | 2013-01-31 |
| WO2011023968A3 (en) | 2011-04-28 |
| US8559616B2 (en) | 2013-10-15 |
| WO2011023968A2 (en) | 2011-03-03 |
| BR112012004481A2 (en) | 2016-03-22 |
| RU2012111980A (en) | 2013-10-10 |
| US20110051921A1 (en) | 2011-03-03 |
| US20140016769A1 (en) | 2014-01-16 |
| KR20120082882A (en) | 2012-07-24 |
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