CN102404465A - VoIP voice response system and method - Google Patents
VoIP voice response system and method Download PDFInfo
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- CN102404465A CN102404465A CN201010279558XA CN201010279558A CN102404465A CN 102404465 A CN102404465 A CN 102404465A CN 201010279558X A CN201010279558X A CN 201010279558XA CN 201010279558 A CN201010279558 A CN 201010279558A CN 102404465 A CN102404465 A CN 102404465A
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Abstract
VoIP voice response system and method are applied to a VoIP system with a calling terminal gateway connected with a calling terminal modem, a called terminal gateway connected with a called terminal modem and a communication processing server. The method comprises the following steps: after transmitting the communication request sent by the calling terminal modem to a called terminal gateway from the calling terminal gateway via the communication processing server; receiving a state instruction issued by the called terminal gateway in accordance with the line state of the connected called terminal modem; extracting the corresponding voice information from the stored multiple pieces of voice information in accordance with the state instruction; and broadcasting the extracted voice information to the calling terminal gateway such that the calling terminal gateway can transmit the broadcast extracted voice information to the calling terminal modem that sends the communication requirement.
Description
Technical field
The present invention relates to a kind of networking telephone voice response system and method, know clearly it, relate to a kind of networking telephone voice response system and method that relevant voice information is provided according to the line status of receiving the words end.
Background technology
Along with the rise of internet, can through the internet carry out instant messaging and the networking telephone that has reasonable fee (Voice over IP VoIP), is not used the person already widely and accepts.Pass through the networking telephone; (Internet Service Provider ISP) more can provide and comprises Three-Way Calling (Three Way Calling) and specify special service that switching black phones such as (Call Forwarding) can't provide internet service supplier to the user.
In general; When the user who is positioned at first speaker (calling party) dials network telephone when being positioned at the user of specific receipts words ends (called party); The first speaker gateway can send conversation signal to session initiation protocol (the session initiation protocol that is positioned at networking telephone dealer end; SIP) server; Receive words end brake logos and utensils to make this session initial protocol server be forwarded to, thereby between first speaker gateway and receipts words end brake logos and utensils, set up instant wiring, and then supply to converse between the user by the conversation signal that the first speaker gateway sends.When if all circuits of receipts words end all are in engaged line state or ring unanswered's state; Receipts words end brake logos and utensils promptly can send the engaged line signal or ring unanswered's signal is given session initial protocol server, gives the user to make this session initial protocol server requirement first speaker gateway broadcast engaged line prompt tone or ring unanswered's prompt tone.But; But there is following problem in this kind practice; Though be that session initial protocol server makes the first speaker gateway play engaged line prompt tone or ring unanswered's prompt tone through engaged line signal or ring unanswered's signal respectively; But engaged line prompt tone and ring unanswered's prompt tone that existing first speaker gateway is play are all the electronics sound that frequency is simple, syllable is dull, therefore; The user who is positioned at first speaker often can't clearly tell that to receive the words end be to be in the engaged line state on earth through engaged line prompt tone and ring unanswered's prompt tone, or is in ring unanswered's state.
In order to solve foregoing problems; Then there is the dealer on the first speaker gateway, to add the automatic answer function that hommization electronics sound can be provided; Yet this kind adds the practice of automatic answer function, but can correspondingly produce to occupy the gateway frequency range and influence problems such as gateway overall efficiency.Particularly; Suppose that the first speaker gateway originally was designed to can provide at the most the frequency range of eight channels (channel) to carry out networking telephone line; And desire makes the first speaker gateway that automatic answer function is provided, and I haven't seen you for ages occupies the wherein frequency range of at least one channel, also can occupy the treatment efficiency of the processing unit of building in the gateway simultaneously; So affected indirectly the processing benefit of other channels, and then made user's rights and interests suffer damage.Secondly, the dealer is also arranged through setting up the mode of telephone exchange (PBX) in first speaker, in the hope of avoiding the affected puzzlement of first speaker gateway in the automatic answer function of the electronics sound that hommization is provided the time.Yet; Because telephone exchange must can start when receiving the words end and successfully set up the conversation line at first speaker; Therefore also can't solve the user is hard to tell engaged line state or ring unanswered's problem; Often incur a considerable or great expense and extra telephone exchange is set, also can cause user's cost burden to increase.
Summary of the invention
Defective in view of above-mentioned prior art the object of the present invention is to provide a kind of networking telephone voice response system and method that can not influence gateway frequency range and treatment efficiency.
Another object of the present invention is to provide a kind of networking telephone voice response system and method that can not increase the user cost burden.
A purpose more of the present invention is to provide a kind of networking telephone voice response system and method that voice answer-back is provided with the hommization mode.
Reach other purposes in order to achieve the above object, the present invention provides a kind of networking telephone voice response system and method.This networking telephone voice response system is arranged in the network phone system with the first speaker gateway that is connected with the first speaker modulator-demodulator, the receipts words end brake logos and utensils that is connected with receipts words end modulator-demodulator and dialog process server; Be sent in the process of receiving words end modulator-demodulator in order to the call requirement of through this dialog process server the first speaker modulator-demodulator being sent at the first speaker gateway; Provide this first speaker modulator-demodulator relevant for the line status of receiving words end modulator-demodulator; This networking telephone voice response system comprises: database, in order to store multiple preset voice messaging; Receiver module is in order to receive the status command that line status sent of this receipts words end brake logos and utensils according to this receipts words end modulator-demodulator; Select module, in order to from this database, to select relevant voice information according to the status command that this receiver module received; And playing module, play to aforementioned first speaker gateway in order to the voice messaging that will select module to select, the voice messaging of being play is sent to the first speaker modulator-demodulator that sends this call requirement for this first speaker gateway.
Networking telephone voice answer method of the present invention is applied to have in the network phone system of the first speaker gateway that is connected with the first speaker modulator-demodulator, the receipts words end brake logos and utensils that is connected with receipts words end modulator-demodulator and dialog process server; This networking telephone voice answer method comprises: after the call requirement that this first speaker gateway is sent the first speaker modulator-demodulator through this dialog process server is sent to this receipts words end brake logos and utensils, receive the status command that line status sent of this receipts words end brake logos and utensils according to connected receipts words end modulator-demodulator; In many stored voice messagings, take out relevant voice information according to this status command; And the voice messaging that takes out played to this first speaker gateway, the voice messaging of being play is sent to the first speaker modulator-demodulator that sends this call requirement for this first speaker gateway.
Therefore; When networking telephone voice response system of the present invention and method are in engaged line state or circuit broken string state in receipts words end modulator-demodulator; Play corresponding voice messaging and give first speaker, use making first speaker can clearly pick out the residing line status of receipts words end.Moreover; Owing to be between dialog process server and words end brake logos and utensils, networking telephone voice response system of the present invention to be set; So providing first speaker with voice mode relevant for receiving under the words end line state information; Must not change the original design planning of words end brake logos and utensils, thus the frequency range of words end brake logos and utensils, the treatment efficiency of influence words end brake logos and utensils not only can not occupied, and when increasing networking telephone additional function, can not increase words end user's cost burden yet.
Description of drawings
Fig. 1 is the application architecture figure of networking telephone voice response system of the present invention; And
Fig. 2 is the process chart that networking telephone voice response system of the present invention is carried out voice answer-back.
The main element symbol description
1 network phone system
2 dialog process servers
3 networking telephone voice response systems
30 databases
31 receiver modules
32 select module
33 playing modules
4 first speaker gateways
40 first speaker modulator-demodulators
5 receive words end brake logos and utensils
50 receive words end modulator-demodulator
7 network systems
The w fire compartment wall
S20～S25 step
Embodiment
Below through specific practical implementation form technology contents of the present invention is described; Those skilled in the art can understand other advantages of the present invention and effect easily by the content that this specification disclosed, and also can implement or use through other different practical implementation forms.
See also Fig. 1, illustrated the application architecture sketch map of networking telephone voice response system of the present invention.As shown in the figure, networking telephone voice response system 3 of the present invention is arranged in the network phone system 1 with the first speaker gateway 4 that is connected with first speaker modulator-demodulator 40, the receipts words end brake logos and utensils 5 that is connected with receipts words end modulator-demodulator 50 and dialog process server 2.
This first speaker gateway 4 is optionally received words end brake logos and utensils 5 through being linked to like Ethernet, Local Area Network and/or private virtual network of network system 7.Dialog process server 2 for example is conventional session initiation protocol (SIP) server; This dialog process server 2 and networking telephone voice response system 3 are connected with receipts words end brake logos and utensils 5 and first speaker gateway 4 through fire compartment wall w, to guarantee the transmission process fail safe on data and receipts words data are given orders or instructions in processing of this dialog process server 2 and networking telephone voice response system 3.
Aforementioned first speaker modulator-demodulator 40 and receipts words end modulator-demodulator 50 can link communication apparatus (not shown) respectively, like networking telephone phone.Networking telephone voice response system of the present invention can be applicable to have the incorporated business of different business unit, and when being example with Fig. 1, first speaker modulator-demodulator 40 can be arranged at like Taibei branch company and Kaohsiung branch company with receipts words end modulator-demodulator 50.
Networking telephone voice response system 3 of the present invention is after the call requirement that first speaker gateway 4 is sent first speaker modulator-demodulator 4 through this dialog process server 2 is sent to receipts words end modulator-demodulator 5; Can provide corresponding line status to this first speaker modulator-demodulator 4 with voice mode according to engaged line state or the broken string state of receiving words end modulator-demodulator 5, the user who is positioned at this first speaker modulator-demodulator 4 clearly grasped receive the state of talking about end modulator-demodulator 5.This networking telephone voice response system 3 comprises: database 30, receiver module 31, select module 32, and playing module 33.
This database 30 is in order to store multiple preset voice messaging.
This receiver module 31 is in order to receive the status command that line status sent of this receipts words end brake logos and utensils 5 according to this receipts words end modulator-demodulator 50, and for example receiving words end modulator-demodulator 50 is ring unanswered, engaged line or broken string state.
This selection module 32 is selected relevant voice information according to the status command that receiver module 31 is received from database 30.For example; This receipts words end brake logos and utensils 5 is judged the line status of receiving words end modulator-demodulator 50 and is in " talk line broken string ", " engaged line state " or " ring unanswered's state "; Then this receipts words end brake logos and utensils 5 can send " instruction of talk line broken string ", " engaged line status command " or " ring unanswered's status command " accordingly, and corresponding, can be for example for prerecording or replying voice with the hommization that computer simulation goes out in the stored voice messaging of database 30; Reach customized voice such as " the number ring unanswered that you dial please dial after a while again " like " circuit broken string; the inspection of will dispatching officers ", " in the equal engaged line of all circuits, please dialling again after a while ".
This playing module 33 plays to first speaker gateway 4 in order to the voice messaging that will select module 32 to select; The voice messaging of being play is sent to the first speaker modulator-demodulator 40 that sends this call requirement for this first speaker gateway 4; The user who is positioned at this first speaker modulator-demodulator 40 is more clearly grasped receiving the line status of talking about end modulator-demodulator 50 is engaged line or broken string state, has avoided prior art to know and has differentiated the puzzlement that the receipts words are held the response status of modulator-demodulator 50.
Moreover; Networking telephone voice response system of the present invention optionally is provided with logging modle (not shown) in addition; In order to record receive 4 of words end brake logos and utensils 5 and first speaker gateways message registration or with the line status of receiving the receipts words modulator-demodulator that words end brake logos and utensils 5 is connected, grasp these words through this logging modle for the user and hold giving orders or instructions of modulator-demodulator or receive the words disposition.
Be sent to the handling process that the receipts words end modulator-demodulator of receiving words end brake logos and utensils 5 provides voice answer-back in order more to clearly demonstrate the call requirement that networking telephone voice response system 3 of the present invention sent the first speaker modulator-demodulator through this dialog process server 2 at first speaker gateway 4, see also Fig. 2.
Execution in step S20 at first; First speaker gateway 4 send according to call requirement that first speaker modulator-demodulator 40 sent be encoded to " invite " data packet (being the call requirement instruction) to dialog process server 2; Then execution in step S21 is encoded to data packet to the first speaker gateway 4 of " 100try " (being the call requirement processing instruction) and " invite " and receives words end brake logos and utensils 5 to make dialog process server 2 send respectively; Execution in step S22 afterwards; After promptly receiving words end brake logos and utensils 5 and being encoded to the data packet of " invite " in receiving; Send data packet to the first speaker gateway 4 that is encoded to " 180ring " (being the call requirement processing instruction) through dialog process server 2; And after " 180ring " continues to send a period of time; The receipts words end modulator-demodulator 50 that promptly is connected with this receipts words end brake logos and utensils 5 is not set up conversation with the first speaker modulator-demodulator that sends call requirement 40, and then execution in step S23 promptly receives words end brake logos and utensils 5 and sends data packet to the first speaker gateway 4 that is encoded to " Re-invite " (call requirement instruction once more) through dialog process server 2; Then carry out step S24; Promptly receive the data packet that words end brake logos and utensils 5 will be numbered " Re-invite " (call requirement instruction once more) and be sent to networking telephone voice response system 3; Promptly receiving words end brake logos and utensils 5 will receive the information that words hold modulator-demodulator 50 to be in the engaged line line status at present and send networking telephone voice response system 3 to; Follow execution in step S25; Engaged line line status for this networking telephone voice response system 3 is judged according to receipts words end brake logos and utensils 5 is responded relative voice, the voice messaging of for example " in the equal engaged line of all circuits, please dialling again after a while "; And be sent to first speaker gateway 4, aforementioned voice messaging is sent to the first speaker modulator-demodulator 40 that sends this call requirement for this first speaker gateway 4.
The coded system of aforementioned data package, the SIP international code of all knowing for those skilled in the art, so its encoded content, coded system, and the judgment mode of using coding will no longer give unnecessary details for literary composition.
In addition; Networking telephone voice response system of the present invention is except that responding relevant for the line status of receiving words end modulator-demodulator with voice mode the first speaker modulator-demodulator; Still can provide voice answer-back function to first speaker according to the setting of receiving the words end about conversation switching, voice suggestion etc.; Aforementioned conversation switching voice answer-back function is to be carried out by interconnecting module (not shown), is undertaken by networking telephone voice response system will receive the call requirement response process commentaries on classics that words end brake logos and utensils is responsible for, for example; Receive words end modulator-demodulator when the non-work hours receive the call requirement that the first speaker modulator-demodulator transmits; Then call requirement is transferred to networking telephone voice response system, and responds the information of this first speaker modulator-demodulator with voice mode relevant for " be the quitting time now, please send a telegram here again " in the work hours by it; And aforementioned voice suggestion voice answer-back function is to be carried out by reminding module (not shown); After receiving call requirement at receipts words end brake logos and utensils; By this networking telephone voice response system for example point out in advance " the department's extension set that please import our company " or " you are good for so-and-so company, business department please by 1, maintenance department is please by 2 ... " The voice suggestion of mode of operation.
In sum; Networking telephone voice response system of the present invention is when receiving words end modulator-demodulator and be in engaged line state, ring unanswered's state, circuit broken string state or carry out the situation such as switching state; Play corresponding voice messaging and give position first speaker receipt machine, let first speaker clearly pick out the response status of receiving the words end thus.Secondly; Because voice answer-back provided by the present invention can't change the original hardware designs planning of words end brake logos and utensils; So except the frequency range that can not occupy words end brake logos and utensils; Can not influence the treatment efficiency of words end brake logos and utensils, so when the speech response function is provided, can take into account user's cost burden yet yet.
Above-mentioned example is in order to illustrative principle of the present invention and effect thereof, but not is used to limit the present invention.Any those skilled in the art all can make amendment to above-mentioned example under spirit of the present invention and category.So rights protection scope of the present invention, should be listed like claims.
Claims (7)
1. networking telephone voice response system; Be arranged in the network phone system with the first speaker gateway that is connected with the first speaker modulator-demodulator, the receipts words end brake logos and utensils that is connected with receipts words end modulator-demodulator and dialog process server, this networking telephone voice response system is characterised in that and comprises:
Database is in order to store many voice messagings;
Receiver module; After the call requirement that this first speaker gateway is sent this first speaker modulator-demodulator through this dialog process server is sent to this receipts words end brake logos and utensils, in order to receive the status command that line status sent of this receipts words end brake logos and utensils according to connected receipts words end modulator-demodulator;
Select module, in order to from this database, to select relevant voice information according to the status command that this receiver module received; And
Playing module plays to aforementioned first speaker gateway in order to the voice messaging that will select module to select, the voice messaging of being play is sent to the first speaker modulator-demodulator that sends this call requirement for this first speaker gateway.
2. networking telephone voice response system according to claim 1; It is characterized in that: it also comprises logging modle; After the call requirement that this first speaker gateway is sent this first speaker modulator-demodulator through this dialog process server was sent to this receipts words end brake logos and utensils, this logging modle was in order to write down the message registration between this receipts words end brake logos and utensils and this first speaker gateway.
3. networking telephone voice response system according to claim 1; It is characterized in that: it also comprises logging modle; After the call requirement that this first speaker gateway is sent this first speaker modulator-demodulator through this dialog process server was sent to this receipts words end brake logos and utensils, this logging modle was talked about the line status of modulator-demodulator in order to these receipts that write down this receipts words end brake logos and utensils connection.
4. according to claim 1,2 or 3 described networking telephone voice response systems; It is characterized in that: it also comprises interconnecting module; After the call requirement that this first speaker gateway is sent this first speaker modulator-demodulator through this dialog process server was sent to this receipts words end brake logos and utensils, this interconnecting module was handled this in order to catcher and is received the call requirement response process that words end brake logos and utensils is responsible for.
5. according to claim 1,2 or 3 described networking telephone voice response systems; It is characterized in that: it also comprises reminding module; This reminding module provides the voice suggestion of this first speaker modulator-demodulator relevant for the making call operation in advance in order to after receiving call requirement at this receipts words end brake logos and utensils.
6. networking telephone voice response system according to claim 1 is characterized in that, this line status comprises engaged line state, ring unanswered's state, circuit broken string or switching state.
7. networking telephone voice answer method; Be applied to have in the network phone system of the first speaker gateway that is connected with the first speaker modulator-demodulator, the receipts words end brake logos and utensils that is connected with receipts words end modulator-demodulator and dialog process server, this networking telephone voice answer method is characterised in that and comprises:
After the call requirement that this first speaker gateway is sent this first speaker modulator-demodulator through this dialog process server is sent to this receipts words end brake logos and utensils, receive the status command that line status sent of this receipts words end brake logos and utensils according to connected this receipts words end modulator-demodulator;
In many stored voice messagings, take out relevant voice information according to this status command; And
The voice messaging that takes out is played to this first speaker gateway, the voice messaging of being play is sent to the first speaker modulator-demodulator that sends this call requirement for this first speaker gateway.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010279558XA CN102404465A (en) | 2010-09-10 | 2010-09-10 | VoIP voice response system and method |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201010279558XA CN102404465A (en) | 2010-09-10 | 2010-09-10 | VoIP voice response system and method |
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| CN102404465A true CN102404465A (en) | 2012-04-04 |
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| CN201010279558XA Pending CN102404465A (en) | 2010-09-10 | 2010-09-10 | VoIP voice response system and method |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030017860A1 (en) * | 2001-07-16 | 2003-01-23 | Samsung Electronics Co., Ltd. | Apparatus and method for generating distinctive ringing according to caller |
| CN1486049A (en) * | 2002-09-28 | 2004-03-31 | 华为技术有限公司 | Method for implementing call pickup service based on VOIP gateway |
| CN1602029A (en) * | 2003-09-26 | 2005-03-30 | 华为技术有限公司 | Personalized indicating information system and its method |
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2010
- 2010-09-10 CN CN201010279558XA patent/CN102404465A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030017860A1 (en) * | 2001-07-16 | 2003-01-23 | Samsung Electronics Co., Ltd. | Apparatus and method for generating distinctive ringing according to caller |
| CN1486049A (en) * | 2002-09-28 | 2004-03-31 | 华为技术有限公司 | Method for implementing call pickup service based on VOIP gateway |
| CN1602029A (en) * | 2003-09-26 | 2005-03-30 | 华为技术有限公司 | Personalized indicating information system and its method |
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Application publication date: 20120404 |